Freshdesk jobs in Seattle, WA

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Freshworks is seeking a Customer Success Manager to help manage and grow some of Freshworks' largest accounts. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Freshworks SaaS suite with a wide array of customers. Our CSMs are responsible for retention, minimizing churn/contraction risk while driving product adoption, and identifying expansion opportunities to then collaborate with Sales. We do this by demonstrating the value of Freshworks in business discussions with our customers by engaging with customers at specific points in their lifecycle, providing them experiences and recommendations based on their maturity. The goal is to enable our customers to become successful and enthusiastic Freshworks champions. Our CSMs have a key role internally as well - Armed with key customer insight and knowledge, a CSM works with the sales, product, engineering, support, and marketing teams to bring the voice of customers inside Freshworks. Please note: This is a hybrid role that will be based in Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday). Build and foster strong relationships with your portfolio of managing our Mid-Market & Enterprise segments customers to minimize churn and contraction and drive expansion by partnering with our customer's technical and business executive leadership team by proactively guiding customers' technical adoption journey and enabling them to deliver innovation and demonstrable business value to their end business users. Work with the Account Manager to manage all aspects of the account including defining account penetration, engagement, renewal and growth strategy. Proactively analyze customer's product usage data and take necessary actions to mitigate risk, improve product adoption, business value outcomes and reduce churn. CSMs ensure successful renewal. Partner with customer-facing account teams and executives (Sales, Renewals, Advocacy, Professional Services, Product, Engineering, and partners) on overall platform success, to accelerate customer's time-to-value journey and to protect recurring renewal revenue and expand customer NRR (Net Retention Rate) Develop and apply domain/technical knowledge of the Freshworks platform, our best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan. Act as the customer's first point of contact and liaison between customer and internal teams. Handle complaints, problems and escalations in timely, and effective manner Facilitate, organize and lead regular customer meetings, product feedback sessions, quarterly business reviews Travel as needed. Qualifications 8+ years' experience working in customer-facing technical roles (in Customer Success, consulting, or related discipline) Experience in managing Mid-Market and/or Enterprise-level accounts Experience working with multiple levels of customer stakeholders - technical admins, C-level executives, and procurement teams Proven track record of identifying and collaborating on expansion opportunities and strategies with Sales and account teams Proven track record of planning for a portfolio of engagements, on-time deliveries, cross-group collaboration, and critical thinking is required Functional domain/technical knowledge of CX or EX solutions, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer's success plan. Freshworks knowledge is a bonus Proven ability to quickly grasp and distinctly explain technological and business concepts, including demonstrating SaaS functionality to customers. High-level understanding of enterprise architecture principles and familiarity with the IT application landscape common amongst Enterprise companies. Bachelor's Degree or equivalent career experience. Additional Information Please note: This is a hybrid role that will be based in Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday). This role is based in the Seattle Metropolitan Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a variable bonus. Compensation Package $147,200-$211,600 USD Base Salary + Variable Compensation (where applicable) Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Develop engaging marketing strategies to promote our company's products/services to the public Improve our brand awareness and popularity on different media platforms, such as Facebook and Twitter, by creating engaging marketing posts and ad campaigns, designing logos, and coming up with memorable slogans Keep track of the latest marketing trends and consumer demands Help with organizing promotional events and campaigns, and attend them to ensure they're successful Perform in-depth market research and present market reports to upper management Manage social media campaigns, SEO optimization, and website representation Handle internal and external communications for our company

The County is seeking a consultant with three (3) years of experience in SharePoint and CRM development The successful Consultant candidate shall have demonstrable experience in large SharePoint Online environments and CRM development. Job Description The County is seeking a consultant with three (3) years of experience in SharePoint and CRM development The successful Consultant candidate shall have demonstrable experience in large SharePoint Online environments and CRM development. The CRM / SharePoint Developer shall be responsible for: • Actively participate in development activities with the development team • Implement & Test web based User Interface functionality (JavaScript, JSON, WebAPI, MVC) • Experience in SharePoint Online and xRM Dynamics / CRM Onlilne • Work alongside multiple developers and maintaining code consistency using the team practices. Deliverables shall include: Source Code: Contractor shall develop and configure SharePoint and CRM sites / environments utilizing King County developmnet and UI standards to meet customer requirements. Test Plans: Test plans for Unit, Integration, Functional, Performance, and Acceptance testing as required. System Documentation: Comprehensive system documentation including the following deliverables: • Final system design and configuration documentation detailing the system and module configuration. • Development of documentation required to assist with normal operational procedures or processes. Additional Information All your information will be kept confidential according to EEO guidelines.

Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Director, HR Business Partner - PlayStation Studios Seattle (preferred) or Los Angeles - will require 3 days in the studio per week At PlayStation, we believe that play has no limits-and neither does our people strategy. We are looking for a Director, HR Business Partner to join the PlayStation Studios People team and lead the HR function for some of our premier 1st party game studios. In this role, you'll be a strategic partner to the Head of Production who oversees these studios and studio leadership to shape the future of our teams and help bring world-class games to life. As a key member of the PlayStation Studios People leadership team, you'll guide a talented team of HR Managers and deliver people strategies that strengthen our studios, enable creativity, and drive business results. You'll play a critical role in workforce planning, talent development, organizational design, and leading change in a fast-moving, global environment. This is a unique opportunity to influence the culture and employee experience at the heart of PlayStation game development. Key Responsibilities: Strategic HR Leadership * Develop and execute people strategies that directly support business objectives, with measurable impact on engagement, retention, and leadership effectiveness. * Partner with leaders to evolve organizational design that connects capabilities to business strategy and future workforce needs. * Serve as a credible thought partner and member of the PlayStation Studios senior leadership team. Talent & Workforce Planning * Lead workforce planning, collaborating with talent acquisition and talent enablement to anticipate business needs. * Partner with leaders to identify capability gaps and implement targeted initiatives to close them. * Build succession plans for critical studio leadership and creative roles. Change & Transformation * Own the people-side of transformation projects, including large-scale change management and communications. * Anticipate industry trends (e.g., AI, remote/hybrid models, evolving creative workforce needs) and evolve HR strategies accordingly. Inclusion and Belonging * Link business strategy to inclusion and belonging goals, embedding inclusion into workforce planning, hiring, and talent development. * Challenge the status quo and advocate for initiatives that create more inclusive studio environments. Leadership & Coaching * Provide 1:1 coaching to senior leaders to enhance leadership effectiveness. * Mentor and develop HR Managers, building a strong HRBP bench for the future. * Act as a culture carrier for PlayStation Studios HR. People Analytics & Insights * Leverage data and evidence-based insights to identify trends, inform decisions, and proactively address risks. * Create compelling narratives from analytics to drive senior leader alignment. Collaboration & Governance * Partner cross-functionally with Legal, Finance, IT, and Global HR Shared Services to ensure alignment and compliance. * Ensure HR policies and practices meet legal and regulatory requirements across the studios. * Handle escalated issues from studio HR teams and Studio Heads. Required Knowledge and Experience * 15+ years of progressive HRBP experience across multiple organizations/industries, with proven ability to apply insights in new environments. * Direct HRBP experience influencing senior executives (VP+) in a global, matrixed organization. * Experience in game development studios or with game publishers is required. * Demonstrated success in large-scale workforce planning and Human Capital Plan development, including change management. * Strong ability to leverage data to drive people strategies and inform executive decision-making. * Track record of building strong, trusted relationships with executives and employees at all levels. * Experienced in partnering with Global HR Shared Services to deliver HR support at scale. * Outcome-oriented leader with a bias for action who drives initiatives to resolution while balancing competing priorities. * Bachelor's degree in HR, OD, business administration or related field required. * PHR, SHRM-CP, or GPHR certification a plus. #LI-SF1 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $211,500-$317,300 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a Principal AI Knowledge AI Architect to design and lead the architecture for next-generation knowledge and RAG systems that enable reasoning-driven AI assistants to deliver precise, contextually relevant answers at scale. This role focuses on advanced RAG pipelines leveraging ontologies, dynamic content ingestion, agentic retrieval, data synchronization with enterprise platforms, and continuous knowledge health monitoring to ensure high-fidelity, trustworthy knowledge delivery. You will architect the knowledge layer of our AI Agentic Platform, integrating enterprise content repositories, knowledge bases, APIs, and external tools into an agent-driven reasoning and retrieval engine. Key Responsibilities: Advanced RAG Architecture * Architect and implement multi-layer RAG pipelines leveraging ontologies, semantic graphs, embeddings, and hybrid retrieval strategies. * Design agentic RAG workflows where autonomous agents reason about query decomposition, multi-hop retrieval, and context stitching for better factual accuracy. * Build hierarchical and ontology-based knowledge graphs to improve entity resolution, semantic search, and contextual reasoning. * Optimize retrieval for domain-specific knowledge using structured + unstructured data fusion. Knowledge Ingestion & Synchronization * Lead development of content ingestion pipelines for enterprise sources (Confluence, SharePoint, Google Drive, Salesforce KB, ServiceNow KB, etc.) * Design real-time data sync connectors and ETL frameworks to keep knowledge sources fresh and in sync with external systems. * Implement document parsing, enrichment, chunking, metadata tagging, and semantic indexing pipelines at scale. Agentic Knowledge & Reasoning Integration * Architect agentic knowledge workflows where agents autonomously evaluate, retrieve, and cross-reference multi-source knowledge. * Enable agents to invoke external APIs/tools dynamically to complement RAG with transactional or dynamic information retrieval. * Integrate multi-modal RAG (text, images, tables, PDFs) into reasoning loops for richer AI responses. Knowledge Quality & Health Monitoring * Develop knowledge health check pipelines to automatically validate knowledge freshness, detect stale or redundant articles, and recommend updates. * Implement automated knowledge evaluation using LLMs (hallucination detection, coverage analysis, answer accuracy). * Define governance policies for knowledge versioning, lifecycle management, and auditing. Scalability, Security & Compliance * Architect multi-tenant, enterprise-ready knowledge systems with strict access controls, encryption, and compliance (SOC2, HIPPA, GDPR). * Ensure cost-efficient vector database and embedding management strategies (e.g., partitioning, caching, tiered storage). Thought Leadership & Collaboration * Mentor engineers on best practices for RAG pipelines, knowledge representation, and semantic search. * Work with product leadership to define long-term knowledge strategy for powering enterprise-grade agentic AI assistants. * Collaborate closely with LLM engineers on optimizing retrieval-planning-generation loops for factual accuracy and latency. Please note: This is a hybrid role that will be based in San Mateo, CA, or Bellevue, WA, and requires an in-office presence three days per week (Tuesday - Thursday). Qualifications Required Qualifications * 10+ years in software architecture, with at least 3+ years in AI-driven knowledge systems, RAG pipelines, or semantic search * Deep expertise in retrieval techniques (vector search, hybrid search, ontology-based retrieval) and knowledge graph design * Experience with ontology design and reasoning (OWL, SPARQL, etc.) for enterprise knowledge modeling * Proven experience building RAG pipelines with LLMs (OpenAI, Anthropic, LLaMA, etc.) integrated into production systems * Strong proficiency in Java & Python and AI/ML frameworks (LangChain, LangGraph, etc.) * Knowledge of vector DBs (Pinecone, ElasticSearch, etc.) and graph DBs (Neo4j, etc.) * Experience building enterprise knowledge ingestion frameworks from CMS/CRM/ITSM platforms (e.g, Salesforce, ServiceNow) * Background in document parsing (OCR, PDFs, HTML), metadata enrichment, and semantic embeddings * Expertise in scalable cloud-native architecture (Kubernetes, event-driven microservices, streaming pipelines) * Understanding of agentic AI frameworks (LangChain, LangGraph) and their integration with retrieval for reasoning Preferred Qualifications: * Familiarity with self-healing knowledge pipelines (auto-detection and repair of broken links, stale knowledge) * Strong grounding in AI safety and governance for enterprise knowledge systems * Contributes to open-source RAG or knowledge graph frameworks are a plus * Familiarity with multi-modal knowledge retrieval (image/document embeddings and cross-modal search) Additional Information The annual base salary range for this position is $260,500 - $374,440. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Lead executive alignment workshops across strategic and global accounts Defines value messaging across C-suite buying committees. Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins. Deliver compelling and customized product demonstrations aligned to map digital transformation using industry use cases, ROI models, and value storytelling. Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions. Contribute to competitive strategies, offer technical insights, and proactively mentor junior team members (IC1-IC3). Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations. Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements. Advises leadership on innovation, GTM Qualifications 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software. You have an established playbook on using AI to present better, operationalize projects faster, and articulate value clearer Understands LLM's and can guide customers, team members and products on foundational AI principles Strong understanding of ITSM/ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar. Strong knowledge of ITSM and AI maturity adoption frameworks and integrating ITIL. Comfortable operating independently in high-stakes, complex enterprise scenarios; able to lead strategy, technical discovery, and deal execution without daily oversight. Deep knowledge of APIs, webhooks, integrations, and infrastructure components-able to propose and explain solutions without needing additional support. Skilled in coaching and mentoring peers; committed to team development and cross-functional collaboration. Adept at aligning customer needs with Freshworks' platform capabilities, identifying gaps, and working with internal teams to drive innovation. Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences. Strong time management skills-capable of owning multiple deals and workstreams concurrently. Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture. Demonstrated leadership in internal initiatives, mentoring, or representing your company at industry events. Bachelor's degree preferred; equivalent experience accepted. Additional Information The annual base salary range for this position is $163,000 - $234,000 USD. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Job Description Client is undertaking a project to upgrade the Sitecore Web Content Management system (WCMS) environment supporting our public facing web site. This role shall assist supporting the current Sitecore environment and planning for our upgrade to version 8 of Sitecore. The Sitecore Consultant shall be responsible for: Act as escalation point for KCIT staff when necessary Review and make modifications to the existing Sitecore web content management system environment Modify and publish new content as needed at the direction of King County staff to support clients Review current processes and propose appropriate best practices to ensure system stability Identify and mitigate risks in the system design or implementation approach Enter support tickets and conduct calls with the vendor support (Sitecore) Qualifications · Source Code: Contractor shalll utilize King County TFS environment for source code management as appropriate in the Sitecore environment. · Test Plans: Test plans for Unit, Integration, Functional, Performance, and Acceptance testing as required. · System Documentation: Comprehensive system documentation, including: · Final system design and configuration documentation detailing the system and module configuration in all environments. · Review of documentation required to assist with normal operational procedures or processes. · Additional deliverables may be added by the Sitecore Project lead during the period of performance to keep the system running, and for break/fix support of the system. Additional Information All your information will be kept confidential according to EEO guidelines.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Customer Support team at Freshworks is committed to delivering world-class customer experiences across a diverse customer base, spanning businesses of all sizes and complexities in both ITSM and CX domains. Over the years, our strategic support programs have evolved to meet the growing and dynamic needs of our customers and partners. Today, we offer two differentiated paid support SKUs-Premium and Advantage-each designed to address the unique requirements of different customer segments. Premium Support provides enhanced services for businesses seeking high-touch, specialized care, while Advantage Support offers scalable, fast assistance for rapidly growing enterprises. We also offer a tailored partner support program that takes care of the needs of Freshworks' partners (in terms of providing support to the end customers). This role will oversee three critical programs-Paid Support, Partner Support, and Top 500 Customer Experience-aligning program execution with leadership & organisation objectives and strengthening stakeholder partnerships. With a strong emphasis on strategic collaboration within the organisation and a shared vision with our customers, the role aims to continuously drive innovation, operational excellence, and measurable impact across all support initiatives. In this position, you will have the opportunity to lead transformative strategies that elevate customer satisfaction, deepen relationships, and establish Freshworks as a trusted partner in our customers' success journeys. Qualifications 12+ years of professional experience Leadership excellence: Proven experience in managing large-scale, cross-functional support programs with a focus on delivering exceptional customer experiences Stakeholder Management: Strong track record of building and nurturing relationships with internal and external stakeholders, including executive leadership across departments and key customers Expertise in driving organisational alignment: Drive strategic alignment and seamless collaboration between Account Management (AM), Customer Success Management (CSM), Sales, Partners and internal Support teams to foster a unified customer engagement strategy, ensuring proactive communication, transparency, and timely information sharing to enhance customer outcomes and business impact. Domain excellence/ Customer centricity: Deep understanding of customer support trends and best practices, with a focus on driving proactive, scalable, and high-impact solutions Program Management Expertise: Expertise in driving multiple support programs (Paid Support, Partner Support or similar) with the ability to align execution with business objectives Risk management Expertise: Identify, assess, and mitigate risks across support programs by developing proactive strategies, escalation frameworks, and contingency plans to minimize impact on customer experience and ensure business continuity. Analytical mindset: Strong analytical mindset and experience leveraging data and KPIs to inform strategy, measure success, and continuously improve outcomes Change management expertise: Ability to lead change and innovation in a dynamic, fast-paced environment, adapting to evolving customer needs and business priorities Additional Information The annual base salary range for this position is $208,000 - $299,000 USD Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Please note this is a hybrid role that requires an in-office presence 3 days / week (Tue-Thur) Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a Backend AI Platform Engineer to design and build core backend services that power our Agentic AI Platform, enabling reasoning-driven agents, multi-agent orchestration, dialog management, and outcome-based workflows. You will work closely with the Principal AI Agentic Architect to implement high-performance APIs, orchestration runtimes, agent lifecycle management, and integration with frameworks like LangChain, LangGraph, and LangSmith. This role is hands-on and ideal for someone passionate about building robust, scalable backend systems in a fast-paced, startup-like environment. Key Responsibilities: Platform Backend Development * Experience building agent runtime systems, orchestration layers, or reasoning engines. * Implement agent runtime orchestration services for reasoning, planning, and tool invocation (integrating LangChain/LangGraph). * Develop APIs and SDKs for building, deploying, and managing agent workflows and tools. * Build stateful dialog management and memory services to support multi-turn, context-aware agents. * Implement multi-agent communication (A2A) protocols and shared context for collaborative agent behavior. System Architecture & Scalability * Work with the Architect to build cloud-native, event-driven backend services using microservices or service mesh architecture. * Design task scheduling and workflow orchestration (e.g., Temporal/Airflow) for agent planning and long-running operations. * Develop real-time message buses (Kafka/Pub-Sub) for agent communication and event propagation. * Optimize LLM orchestration performance and cost efficiency with caching, batching, and token usage monitoring. Integrations & Data Services * Implement integrations with enterprise systems, APIs, and knowledge sources (REST, GraphQL, gRPC). * Work with vector DBs (e.g., ElasticSearch, Pinecone, Weaviate, FAISS) and RAG pipelines for knowledge-augmented reasoning agents. * Support metadata and telemetry pipelines for LangSmith-based evaluation and observability. Security, Compliance & Governance * Build secure multi-tenant backend services with RBAC, API authentication, and tenant isolation. * Ensure agent action auditability and reproducibility for compliance and governance. * Collaborate on implementing platform guardrails (rate limiting, content filtering, safe tool usage). Testing, Observability & Reliability * Write automated test suites (unit, integration, load testing) for backend services. * Implement logging, tracing, and metrics (OpenTelemetry, Prometheus, Grafana) for full observability. * Participate in on-call rotations and improve platform resiliency and fault tolerance. Please note: This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday). Qualifications Required Qualifications: * 7+ years of backend engineering experience, with at least 2+ years in AI/ML platform development. * Strong programming skills in Java and Python * Hands-on experience with LangChain, LangGraph, LangSmith LLM/agent frameworks * Expertise in distributed systems, event-driven architectures, and microservices * Solid experience with cloud platforms (AWS), Kubernetes, and IaC (Terraform/Helm) * Familiarity with databases (PostgreSQL, Redis, MongoDB) and vector databases (ElasticSearch, Pinecone, FAISS, Weaviate) * Understanding of workflow orchestration (Temporal/Airflow) and messaging systems (Kafka, RabbitMQ) * Knowledge of AI/LLM (OpenAI, Anthropic, Azure OpenAI, etc.) and prompt/tool orchestration Preferred Qualifications: * Exposure to conversation orchestration, dialog state tracking, and AI-driven planning systems * Familiarity with enterprise security standards (RBAC, SSO/OAuth2, data encryption) * Prior experience in startup or high-growth environments building SaaS platforms * Contributions to open-source AI agentic frameworks or backend libraries Additional Information The annual base salary range for this position is $238,000 - $342,000. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The VP of ICG Strategy & Operations will be responsible for leading and managing all aspects of operations for our global Support and SMB/Commercial GTM organizations. This role requires a seasoned leader capable of delivering on strategic initiatives, annual planning, running the day to day ops function, budget management, business insights, technology optimization, and team leadership. This is a key position reporting to the SVP of Revenue Strategy & Operations, that requires a combination of analytical thinking, strategic vision, and excellent managerial skills. Working in close partnership with our Chief Customer and Marketing Officer, this role will operate as the right hand partner to that leader. This role is responsible for managing operations for several key functions including SMB/Commercial Sales, Sales Development, Support, Solution Engineering, and Customer Success. As a key member of the Revenue Strategy & Operations leadership team, this role will play a key role in designing and implementing our vision for the future GTM. This role will work closely with stakeholders from across the organization, including GTM teams, Finance teams, IT teams, HR teams and our Product engineering teams. Key responsibilities include: Strategic Leadership: Develop and execute a comprehensive enterprise sales operations strategy aligned with the overall business objectives. Collaborate with executive leadership to ensure our strategy and annual plan are integrated and contribute to the overall success of the organization. Cross-Functional Alignment: Work closely with Finance, HR, Marketing Operations, Commercial Sales Operations, and other GTM Operations teams to ensure seamless collaboration and alignment of goals. Implement processes to improve communication and coordination between departments, fostering a culture of collaboration and efficiency. Revenue Optimization : Implement best practices for lead and sales pipeline management, Sales execution and Partner sales contribution. Continuously analyze data and metrics to identify opportunities for revenue growth and operational efficiency. Technology Integration: Evaluate technology solutions that enhance operational effectiveness for your teams and the teams they support. Partner with Revenue Enablement and IT to identify, pilot, and implement tools and systems to create a unified tech stack that supports the end-to-end customer journey. Performance Metrics: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of revenue operations. Regularly report on performance and provide insights to the executive team for informed decision-making. Talent Development: Build and lead a high-performing GTM operations team. Foster a culture of continuous learning and professional development within the revenue operations function. Qualifications 15+ years of leadership experience; prior experience in SaaS required Ability to manage the full spectrum of GTM Operations in an organization -- including setting the vision, strategy and roadmap This is a highly collaborative role -- hence looking for someone with the ability to build effective relationships across GTM, Finance, HR, Product and IT teams Proven experience building and managing global teams -- encourage teams to break silos and work together to deliver (work across time zones as needed) Provide thought leadership on the industry best practices to the broader stakeholders and enhance Freshworks' brand value Strong executive presence - experience and comfort level working with C-level executives Bachelor's degree in Engineering, Business, or a related field. Additional Information We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $299,000 - $374,900 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Directing system testing and validation procedures. Directing software programming and documentation development. Consulting with departments or customers on project status and proposals. Working with customers or departments on technical issues including software system design and maintenance. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system. Consulting with engineering staff to evaluate software hardware interfaces and develop specifications and performance requirements. Designing and developing software systems using scientific analysis and mathematical models to predict and measure outcomes and design consequences. Preparing reports on programming project specifications, activities, or status. Conferring with project managers to obtain information on limitations or capabilities.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Freshworks is seeking a high-impact Partner Marketing Manager to drive growth across our Americas channel ecosystem, spanning resellers, VARs, and distributors in North America (US) and LATAM (Brazil, Mexico, Subtropical South America). This role serves as the GTM engine behind our partner-led growth, accelerating pipeline through targeted co-marketing programs, strategic field activations and scalable partner enablement. You'll work directly with influential distributors and high-growth VAR partners to expand Freshworks' reach, strengthen brand presence and amplify sales momentum across diverse markets. We're looking for a marketer who can think strategically, execute flawlessly, operate across cultures and serve as the connective tissue between Sales, Channel and Marketing. Please note: This is a hybrid role that will be based in Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday). * Build joint marketing plans with key distributors, top resellers and strategic VARs to drive MQCs, SAOs and pipeline. * Develop localized GTM motions for NA & LATAM markets (Brazil, Mexico, Subtropical South America), tailor messaging and adapt program assets. * Ability to advise or execute high-impact co-marketing programs: webinars, roundtables, digital campaigns, partner-led events and industry sponsorships. * Drive through-partner marketing using campaign-in-a-box assets, content syndication and distributor-led amplification. * Manage MDF planning, approvals, and ROI, ensuring investments ladder into the regional revenue plan. * Collaborate with Channel Sales leaders to ensure cohesive field execution and shared goals. * Nurture partner advocacy by identifying and showcasing case studies, customer wins and co-selling success. * Track and report performance metrics across MQCs, SAOs, events and pipeline contribution by partner type. * Participate and represent partner marketing in quarterly business reviews with key reseller, VAR and distributor leaders. * Maintain operational rigor across program calendars, partner communications and system updates (SFDC). * Collaborate with cross-functional teams such as Sales, Partnerships, Product, Product Marketing, Field Marketing, & Customer Advocacy to ensure partners' visibility in the Freshworks ecosystem & vice versa. Qualifications * 6-8 years of experience in a Partner marketing role, such as channels, Resellers, Tech (ISV), and SI partnerships. * Experience in marketing Technology and SaaS businesses will be a bonus * Ability to bring multiple teams together to drive co-marketing campaigns * Creative thinking, self-driven & having a customer-centric mindset * Possess strong project management and organizational skills, demonstrating the ability to prioritize tasks effectively, consistently meet deadlines and adeptly manage multiple projects simultaneously * Possess strong analytical & problem-solving skills, should be data & ROI driven * Possess a wealth of knowledge in CRM systems, marketing automation platforms, and various tools for effective planning & execution of marketing campaigns. Additional Information Please note: This is a hybrid role that will be based in Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday). The annual base salary range for this position is $120,000 - $172,500 USD. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence. We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here. About the Role: Senior Solution Engineer We're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication. You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference. What You'll Do: Partner with mid-market customers to understand their unique goals and challenges Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations Translate customer needs into thoughtful solutions that demonstrate our platform's value Create engaging, audience-appropriate presentations that simplify complex ideas Be a trusted advisor - bringing empathy, clarity, and insight into every interaction Stay curious, embrace learning, and grow your expertise alongside a supportive team Qualifications What You'll Bring: 3-5 years of experience in Solution Engineering A passion for clear communication and strong interpersonal skills - you'll use these every day! Experience working across teams to solve both business and technical problems Confidence in presenting to varied audiences, from technical teams to executive stakeholders Excellent time management in a fast-moving environment - balancing multiple priorities with grace A drive to take initiative, follow through, and make a tangible impact Preferred (but not required): A Bachelor's degree Knowledge of ITSM platforms Work Location: We value connection and collaboration. This role requires in-office work at least 3 days per week in one of our U.S. locations: San Mateo, CA Boston, MA Denver, CO Bellevue, WA Note: We are currently not offering fully remote roles for this position. Why Freshworks? We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. Additional Information The annual base salary range for this position is $102,000 - $146,000 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a Principal AI Knowledge AI Architect to design and lead the architecture for next-generation knowledge and RAG systems that enable reasoning-driven AI assistants to deliver precise, contextually relevant answers at scale. This role focuses on advanced RAG pipelines leveraging ontologies, dynamic content ingestion, agentic retrieval, data synchronization with enterprise platforms, and continuous knowledge health monitoring to ensure high-fidelity, trustworthy knowledge delivery. You will architect the knowledge layer of our AI Agentic Platform, integrating enterprise content repositories, knowledge bases, APIs, and external tools into an agent-driven reasoning and retrieval engine. Key Responsibilities: Advanced RAG Architecture Architect and implement multi-layer RAG pipelines leveraging ontologies, semantic graphs, embeddings, and hybrid retrieval strategies. Design agentic RAG workflows where autonomous agents reason about query decomposition, multi-hop retrieval, and context stitching for better factual accuracy. Build hierarchical and ontology-based knowledge graphs to improve entity resolution, semantic search, and contextual reasoning. Optimize retrieval for domain-specific knowledge using structured + unstructured data fusion. Knowledge Ingestion & Synchronization Lead development of content ingestion pipelines for enterprise sources (Confluence, SharePoint, Google Drive, Salesforce KB, ServiceNow KB, etc.) Design real-time data sync connectors and ETL frameworks to keep knowledge sources fresh and in sync with external systems. Implement document parsing, enrichment, chunking, metadata tagging, and semantic indexing pipelines at scale. Agentic Knowledge & Reasoning Integration Architect agentic knowledge workflows where agents autonomously evaluate, retrieve, and cross-reference multi-source knowledge. Enable agents to invoke external APIs/tools dynamically to complement RAG with transactional or dynamic information retrieval. Integrate multi-modal RAG (text, images, tables, PDFs) into reasoning loops for richer AI responses. Knowledge Quality & Health Monitoring Develop knowledge health check pipelines to automatically validate knowledge freshness, detect stale or redundant articles, and recommend updates. Implement automated knowledge evaluation using LLMs (hallucination detection, coverage analysis, answer accuracy). Define governance policies for knowledge versioning, lifecycle management, and auditing. Scalability, Security & Compliance Architect multi-tenant, enterprise-ready knowledge systems with strict access controls, encryption, and compliance (SOC2, HIPPA, GDPR). Ensure cost-efficient vector database and embedding management strategies (e.g., partitioning, caching, tiered storage). Thought Leadership & Collaboration Mentor engineers on best practices for RAG pipelines, knowledge representation, and semantic search. Work with product leadership to define long-term knowledge strategy for powering enterprise-grade agentic AI assistants. Collaborate closely with LLM engineers on optimizing retrieval-planning-generation loops for factual accuracy and latency. Please note: This is a hybrid role that will be based in San Mateo, CA, or Bellevue, WA, and requires an in-office presence three days per week (Tuesday - Thursday). Qualifications Required Qualifications 10+ years in software architecture, with at least 3+ years in AI-driven knowledge systems, RAG pipelines, or semantic search Deep expertise in retrieval techniques (vector search, hybrid search, ontology-based retrieval) and knowledge graph design Experience with ontology design and reasoning (OWL, SPARQL, etc.) for enterprise knowledge modeling Proven experience building RAG pipelines with LLMs (OpenAI, Anthropic, LLaMA, etc.) integrated into production systems Strong proficiency in Java & Python and AI/ML frameworks (LangChain, LangGraph, etc.) Knowledge of vector DBs (Pinecone, ElasticSearch, etc.) and graph DBs (Neo4j, etc.) Experience building enterprise knowledge ingestion frameworks from CMS/CRM/ITSM platforms (e.g, Salesforce, ServiceNow) Background in document parsing (OCR, PDFs, HTML), metadata enrichment, and semantic embeddings Expertise in scalable cloud-native architecture (Kubernetes, event-driven microservices, streaming pipelines) Understanding of agentic AI frameworks (LangChain, LangGraph) and their integration with retrieval for reasoning Preferred Qualifications: Familiarity with self-healing knowledge pipelines (auto-detection and repair of broken links, stale knowledge) Strong grounding in AI safety and governance for enterprise knowledge systems Contributes to open-source RAG or knowledge graph frameworks are a plus Familiarity with multi-modal knowledge retrieval (image/document embeddings and cross-modal search) Additional Information The annual base salary range for this position is $260,500 - $374,440. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually . We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates' experience and skill sets against our client's position. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location. Job Description Client is undertaking a project to upgrade the Sitecore Web Content Management system (WCMS) environment supporting our public facing web site. This role shall assist supporting the current Sitecore environment and planning for our upgrade to version 8 of Sitecore. The Sitecore Consultant shall be responsible for: Act as escalation point for KCIT staff when necessary Review and make modifications to the existing Sitecore web content management system environment Modify and publish new content as needed at the direction of King County staff to support clients Review current processes and propose appropriate best practices to ensure system stability Identify and mitigate risks in the system design or implementation approach Enter support tickets and conduct calls with the vendor support (Sitecore) Qualifications · Source Code : Contractor shalll utilize King County TFS environment for source code management as appropriate in the Sitecore environment. · Test Plans : Test plans for Unit, Integration, Functional, Performance, and Acceptance testing as required. · System Documentation : Comprehensive system documentation, including: · Final system design and configuration documentation detailing the system and module configuration in all environments. · Review of documentation required to assist with normal operational procedures or processes. · Additional deliverables may be added by the Sitecore Project lead during the period of performance to keep the system running, and for break/fix support of the system. Additional Information All your information will be kept confidential according to EEO guidelines.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Overview Freshworks is seeking a Product Marketing Manager, Corporate Messaging to define and evolve the foundational messaging that powers our most visible narratives-from global keynotes and analyst briefings to vision decks, strategic announcements, and thought leadership. This is a high-impact, senior individual contributor role for a strategic storyteller who excels at distilling complex ideas into simple, resonant messaging that moves audiences across industries and regions. You will collaborate closely with product leaders, executives, communications teams, brand, and field leadership to shape the way the world understands Freshworks and our people-first AI platform. Job Description Build and evolve Freshworks' foundational messaging, including value props, messaging pillars, and narrative frameworks. Craft the story behind major brand moments: keynotes, vision, decks, analyst briefings, flagship events. Partner closely with executives, product leaders, brand, and comms to ensure our narrative is consistent across all channels. Distill complex product and AI concepts into simple, audience-ready messaging. Support Analyst Relations with strong messaging, proof points, and briefing materials. Create enablement tools (templates, talking points, guides) that help teams bring the story to life. Ensure global and cross-portfolio alignment so Freshworks shows up with one unified voice. Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA, or Bellevue, WA office locations. Qualifications 5-10 years of experience in product marketing, corporate messaging, strategic communications, brand storytelling, or executive communications (B2B SaaS preferred). A proven ability to craft executive-level narratives, keynote storylines, and messaging frameworks. Strong writing, editing, and communication skills-comfortable supporting leaders, analysts, events, and high-visibility narratives. Experience driving alignment across product, field, comms, and global teams. A knack for turning ambiguity into clarity, structure, and direction. The ability to balance strategic thinking with hands-on execution. Experience in AI/ML, customer service platforms, enterprise SaaS or analyst-facing messaging is a plus. Additional Information The annual base salary range for this position is $152,000 - $200,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a Frontend AI UI Engineer to design and implement highly interactive, intuitive, and enterprise-grade UIs for our Agentic AI Platform. You will collaborate closely with the Principal AI UI Architect to deliver visual interfaces that allow users to build, test, debug, and deploy outcome-driven reasoning agents. This role involves developing agent builders, simulation tools, dialog orchestration interfaces, and multi-channel assistant deployment UIs, ensuring a seamless developer and enterprise experience. Key Responsibilities Agentic UI Development Build interactive visual editors (drag-and-drop) for agent orchestration and reasoning workflows (LangGraph visualization). Implement prompt management, versioning, and testing interfaces for agent development. Develop real-time debugging tools to visualize agent reasoning traces, tool invocations, and dialog flows. Integrate UI components with LangSmith APIs for agent observability, evaluations, and regression testing. User Simulation & Testing Interfaces Implement user simulation frameworks for testing agent strategies with varied personas and scenarios Build A/B testing dashboards for evaluating outcome-driven strategies across agents and prompts. Create UIs for multi-turn conversation playback, agent state inspection, and scenario-driven outcome analysis. Dialog Orchestration & Multi-Channel Experience Develop dialog flow editors to design multi-turn conversations with branching, context retention, and hierarchical dialogs. Build deployment interfaces to configure assistants across digital channels (chat, web, messaging) and voice/IVR systems Core UI Framework & Architecture Collaborate with the architect to define frontend design patterns, state management, and modular UI frameworks. Integrate frontend with backend APIs, agent runtimes, and real-time event streams. Ensure UI scalability, performance optimization, and secure multi-tenant design for enterprise usage. Collaboration & Developer Experience Partner with backend engineers to integrate APIs and orchestration services into the UI seamlessly. Work closely with UX designers to deliver high-quality, intuitive user interfaces aligned with AI/agent workflows. Participate in code reviews, design discussions, and cross-functional planning with architects and engineers. Please note: This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday). Qualifications Required Qualifications 7+ years of frontend engineering experience, building complex enterprise-grade UIs Strong expertise in React (e.g., next.js), TypeScript, and state management Experience developing visual workflow builders or graph-based editors (e.g., d3.js, React Flow) Knowledge of real-time UI deployment for live agent monitoring/debugging Familiarity with agentic AI concepts and their UI/UX requirements Proficiency in frontend testing, performance profiling, and accessibility best practices Understanding of secure UI patterns (SSO/OAuth2, RBAC, multi-tenant UI isolation) Preferred Qualifications Experience building low-code/no-code interfaces for AI or developer platforms Familiarity with LangSmith and agent observability tooling integration in UI workflows Exposure to conversational UI/UX design for chat and voice assistants Prior experience with real-time collaborative editing (CRDTs, Yjs, or similar frameworks) Startup or early-stage product development experience in AI-driven SaaS environments Additional Information The annual base salary range for this position is $238,000 - $342,000. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence. We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here. About the Role: Senior Solution Engineer We're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication. You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference. What You'll Do: * Partner with mid-market customers to understand their unique goals and challenges * Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations * Translate customer needs into thoughtful solutions that demonstrate our platform's value * Create engaging, audience-appropriate presentations that simplify complex ideas * Be a trusted advisor - bringing empathy, clarity, and insight into every interaction * Stay curious, embrace learning, and grow your expertise alongside a supportive team Qualifications What You'll Bring: * 3-5 years of experience in Solution Engineering * A passion for clear communication and strong interpersonal skills - you'll use these every day! * Experience working across teams to solve both business and technical problems * Confidence in presenting to varied audiences, from technical teams to executive stakeholders * Excellent time management in a fast-moving environment - balancing multiple priorities with grace * A drive to take initiative, follow through, and make a tangible impact Preferred (but not required): * A Bachelor's degree * Knowledge of ITSM platforms Work Location: We value connection and collaboration. This role requires in-office work at least 3 days per week in one of our U.S. locations: * San Mateo, CA * Boston, MA * Denver, CO * Bellevue, WA Note: We are currently not offering fully remote roles for this position. Why Freshworks? We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. Additional Information The annual base salary range for this position is $102,000 - $146,000 Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a Principal AI Knowledge AI Architect to design and lead the architecture for next-generation knowledge and RAG systems that enable reasoning-driven AI assistants to deliver precise, contextually relevant answers at scale. This role focuses on advanced RAG pipelines leveraging ontologies, dynamic content ingestion, agentic retrieval, data synchronization with enterprise platforms, and continuous knowledge health monitoring to ensure high-fidelity, trustworthy knowledge delivery. You will architect the knowledge layer of our AI Agentic Platform, integrating enterprise content repositories, knowledge bases, APIs, and external tools into an agent-driven reasoning and retrieval engine. Key Responsibilities: Advanced RAG Architecture Architect and implement multi-layer RAG pipelines leveraging ontologies, semantic graphs, embeddings, and hybrid retrieval strategies. Design agentic RAG workflows where autonomous agents reason about query decomposition, multi-hop retrieval, and context stitching for better factual accuracy. Build hierarchical and ontology-based knowledge graphs to improve entity resolution, semantic search, and contextual reasoning. Optimize retrieval for domain-specific knowledge using structured + unstructured data fusion. Knowledge Ingestion & Synchronization Lead development of content ingestion pipelines for enterprise sources (Confluence, SharePoint, Google Drive, Salesforce KB, ServiceNow KB, etc.) Design real-time data sync connectors and ETL frameworks to keep knowledge sources fresh and in sync with external systems. Implement document parsing, enrichment, chunking, metadata tagging, and semantic indexing pipelines at scale. Agentic Knowledge & Reasoning Integration Architect agentic knowledge workflows where agents autonomously evaluate, retrieve, and cross-reference multi-source knowledge. Enable agents to invoke external APIs/tools dynamically to complement RAG with transactional or dynamic information retrieval. Integrate multi-modal RAG (text, images, tables, PDFs) into reasoning loops for richer AI responses. Knowledge Quality & Health Monitoring Develop knowledge health check pipelines to automatically validate knowledge freshness, detect stale or redundant articles, and recommend updates. Implement automated knowledge evaluation using LLMs (hallucination detection, coverage analysis, answer accuracy). Define governance policies for knowledge versioning, lifecycle management, and auditing. Scalability, Security & Compliance Architect multi-tenant, enterprise-ready knowledge systems with strict access controls, encryption, and compliance (SOC2, HIPPA, GDPR). Ensure cost-efficient vector database and embedding management strategies (e.g., partitioning, caching, tiered storage). Thought Leadership & Collaboration Mentor engineers on best practices for RAG pipelines, knowledge representation, and semantic search. Work with product leadership to define long-term knowledge strategy for powering enterprise-grade agentic AI assistants. Collaborate closely with LLM engineers on optimizing retrieval-planning-generation loops for factual accuracy and latency. Please note: This is a hybrid role that will be based in San Mateo, CA, or Bellevue, WA, and requires an in-office presence three days per week (Tuesday - Thursday). Qualifications Required Qualifications 10+ years in software architecture, with at least 3+ years in AI-driven knowledge systems, RAG pipelines, or semantic search Deep expertise in retrieval techniques (vector search, hybrid search, ontology-based retrieval) and knowledge graph design Experience with ontology design and reasoning (OWL, SPARQL, etc.) for enterprise knowledge modeling Proven experience building RAG pipelines with LLMs (OpenAI, Anthropic, LLaMA, etc.) integrated into production systems Strong proficiency in Java & Python and AI/ML frameworks (LangChain, LangGraph, etc.) Knowledge of vector DBs (Pinecone, ElasticSearch, etc.) and graph DBs (Neo4j, etc.) Experience building enterprise knowledge ingestion frameworks from CMS/CRM/ITSM platforms (e.g, Salesforce, ServiceNow) Background in document parsing (OCR, PDFs, HTML), metadata enrichment, and semantic embeddings Expertise in scalable cloud-native architecture (Kubernetes, event-driven microservices, streaming pipelines) Understanding of agentic AI frameworks (LangChain, LangGraph) and their integration with retrieval for reasoning Preferred Qualifications: Familiarity with self-healing knowledge pipelines (auto-detection and repair of broken links, stale knowledge) Strong grounding in AI safety and governance for enterprise knowledge systems Contributes to open-source RAG or knowledge graph frameworks are a plus Familiarity with multi-modal knowledge retrieval (image/document embeddings and cross-modal search) Additional Information The annual base salary range for this position is $260,500 - $374,440. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.