Senior Director jobs at Freshdesk - 29 jobs

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Senior Director, Corporate Strategy is a senior leader within Freshworks' global Strategy organization, reporting directly to the VP of Strategy. This role partners closely with the CEO, CFO, and Executive Leadership Team to tackle Freshworks' most critical, company-defining priorities. This is a high-impact role for a strategic operator who thrives at the intersection of enterprise strategy and hands-on execution. You will lead complex, cross-functional initiatives that shape the company's long-term direction while ensuring strategic priorities translate into real business outcomes. You'll join an established and growing Strategy team that serves as a central talent hub for Freshworks, working alongside leaders with top-tier management consulting and SaaS operating backgrounds. The team is trusted across the company to bring clarity to ambiguity, rigor to decision-making, and momentum to execution. What You'll Do: * Lead Freshworks' highest-priority strategic initiatives, addressing enterprise-level questions that influence long-term growth, portfolio direction, and operating focus * Serve as a senior thought partner to the VP of Strategy, CEO, CFO, and Executive Leadership Team on major strategic decisions * Drive end-to-end strategy execution - from problem framing and analysis through recommendation, alignment, and delivery * Partner closely with global functional leaders and India-based strategy teams to ensure alignment, clarity, and measurable impact * Develop board-level, investor-facing, and executive materials that clearly articulate Freshworks' strategic narrative * Conduct deep market, competitive, and financial analysis, including scenario modeling, investment evaluations, and business case development * Help elevate the company's strategic planning and prioritization discipline, ensuring focus on the initiatives that matter most * Lead, coach, and scale a high-performing strategy team, fostering a culture of analytical rigor, accountability, and results Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. Qualifications * 10-15 years of experience across management consulting, corporate strategy, or senior operating roles * Proven ability to influence and advise C-suite and executive stakeholders * Strong analytical and financial modeling skills, with the ability to translate data into decisions * Demonstrated success leading and developing high-performing strategy or consulting teams * Comfortable operating in fast-paced, ambiguous environments and shifting between strategy and execution * Exceptional communication, problem-solving, and stakeholder leadership skills * SaaS or technology industry experience strongly preferred * Bachelor's degree required; MBA strongly preferred Additional Information Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $275,000 - $340,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Sr. Director, Engineering (Ads): Location: Mountain View, CA The Engineering Leaders at Samsung Ads are experts in their product and architecture. They consistently strive for excellence, focus on critical issues, and solve complex problems. They collaborate closely with technical architects and are dedicated to innovation and turning visions into reality. They maintain strong relationships with product managers and ensure that their teams understand the importance of their work. Additionally, they coordinate across multiple sites worldwide and continuously work to improve communication and productivity. If this sounds like you, please continue reading! In recent years, Samsung has focused on creating services across its devices to complement its leading hardware business while utilizing its strong global distribution network. These services and a vast partner network and proprietary data create significant opportunities for advertising-based monetization. After operating for six years, Samsung Ads has become a highly successful and rapidly growing business. Its ongoing success relies on the products, technologies, and tools the Global Ads & Data Product & Engineering team developed. With a substantial presence in four countries, this fast-paced and complex organization encompasses hundreds of employees working across various product and strategic domains. Our team, Ad Experience, is dedicated to optimizing the user experience when displaying advertisements on Samsung TVs. We drive innovation through the development of diverse ad formats and features, strategically balancing exceptional user experience with maximized business outcomes. We actively leverage artificial intelligence to streamline workflows, enhance optimization efforts, and build cutting-edge tools that open new business streams. As the leader for our Ad Experience, you will oversee multiple teams of software developers across multiple sites responsible for critical products for Samsung Ads. Your role will involve building the world class ads product to optimize ad experience, collaborating with other leads in the other sites, and partnering with senior product and engineering leadership to ensure an effective global product development process. The ideal candidate possesses deep, hands-on knowledge of the ad tech ecosystem, a proven track record of setting and maintaining an extremely high-performance bar, and experience in the full cycle of talent acquisition from recruiting top-tier talent to mentoring and upleveling existing teams. This leader must thrive in a dynamic, fast-paced setting and demonstrate a history of implementing innovative solutions that deliver measurable business impact. This position will report directly to the US Site Lead and will be based in the Mountain View, CA office, with both domestic and international travel.**Role and Responsibilities****Responsibilities:**Your primary responsibilities will include:* Drive the execution of the Product Solutions Roadmap with 95+% on time product release.* Directly support the Ad Experience engineering team with 15 engineers in the US.* Supports the Ad Experience engineering team with 13 engineers in Warsaw, Poland* Cultivate a world-class engineering culture and best practices.* Evolve our technology to meet the business's needs and industry standards.* Collaborate closely with Product Management to facilitate high-impact product delivery.* Interact effectively with architects, site reliability engineers (SREs), and adjacent engineering and R&D teams to build and sustain high-quality and impactful platforms and products.* Engage actively with partnering teams, including in Korea, in a highly complex environment to remove obstacles and pave the way toward successful outcomes.**NECESSARY SKILLS & ATTRIBUTES:*** Proven track record in successfully building and launching digital ad platforms and products.* Demonstrated experience in leading large-scale engineering teams with a structured and deliberate mindset.* Fast pacing and aggressively driving for outcome.* 14+ years of experience in (and passion for) hiring, leading, and developing engineering teams within the Ads space or closely related sectors, with a strong track record of delivering high-quality products at scale.* Computer Science/Engineering BS/MS/PhD or equivalent experience.* Excellent verbal and written communication skills.* Attention to detail and quality; striving for continuous improvements.* Ability to work strategically and tactically (hands-on) as needed, with relative fluidity, little direction, and ambiguity.* General interest and awareness of industry trends and developments in related sectors.* Embracing changes and passionate about driving innovation* Deep advertising technology domain expertise such as SSP/DSP platforms, real-time bidding, ads measurement is required.**Skills and Qualifications****CULTURE FIT:*** Operational Excellence + Systematic problem solving + Structured & considered organizational design + Perpetual & continuous improvement + Seamless collaboration* Individual Scale + Capacity to extend influence wide and deep at the same time + Intuitive ability to make tech choices while balancing short and long-term considerations* Team Leadership + Set high standards leading by example + Transparent and accountable + Humble yet confident + Ambitious yet compassionate**CORE LEADERSHIP COMPETENCIES:*** **EXCELLENCE** Drives action with humility, EQ, and an unwavering passion for performance and results* **CHANGE** Embodies and encourages intelligent creativity* **CO PROSPERITY** Navigates highly matrixed and complex organizations successfully as part of a team* **PEOPLE** Builds and develops best-in-class teams built on trust, accountability and mutual respect and the organization* **INTEGRITY** Inspires trust, confidence, and consensus across the organization by fostering relationships Compensation for this role, for candidates based in Mountain View, CA is expected to be between $300,000 ~ $330,000 base. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.#LI-KG1\* Please visit to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click .At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.\* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.**Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process**Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable #J-18808-Ljbffr

Hours: Shift Start Time: 8 AM Shift End Time: 5 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: No Weekends On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $79.420 - $102.480 - $125.540 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. Please Note: As part of our recruitment process, you may receive communication from Dawn, our virtual recruiting assistant. Dawn helps coordinate scheduling for screening calls and interviews to ensure a smooth and timely experience. Rest assured, all candidate evaluations and hiring decisions are made by our recruitment and hiring teams. What You Will Do As a leader for key strategic initiatives, both within and outside of traditional health care settings, the Director of Business and Strategic Initiatives works in cooperation with the Strategy team to identify business opportunities, evaluate, develop, analyze and execute business transactions, and implement key innovation, growth, and strategic priorities at Sharp HealthCare. The Director is responsible for the purchase, sale, development, and restructure of health-related businesses and real estate and the formation of partnership arrangements involving physicians, healthcare, or innovation partners, including transaction structure (e.g., partnership, acquisition, joint venture, etc.), negotiations, due diligence, and agreements. This role will be responsible for preparation of business plans, feasibility studies, risk assessments, financial pro formas, valuations, organizational assessments, and Board memorandums. The Director will provide strategic and operational leadership for the Innovation program at Sharp HealthCare, which includes development and oversight of the innovation intake process for internally developed innovations, active engagement and oversight of innovation partnership portfolio and alternative investments, managing and developing staff, as well as working cross-functionally with strategy, clinical, operations, legal, human resources, and finance to ensure the Innovation program is in alignment with Sharp HealthCare's strategic priorities, mission, and non-profit status. Specific emphasis will be on the intersection of technology, data, and digital care systems to identify and operationalize opportunities for Sharp HealthCare to serve as early adopters or co-development partners in emerging innovation products and/or services. This role will also explore alternative models and strategic relationships for care delivery. The leader is charged with effectively managing the Sharp Innovation program through technical and/or business initiatives focused on enhancing Sharp's position in the marketplace, by way of enhancing reputation locally, regionally, and nationally, generating and diversifying revenue through commercialization opportunities, developing strategic partnerships, and developing intellectual property or patent strategy to be adopted across the enterprise. This leader will be expected to act as the link between strategy, clinical, operational, and industry leaders in the consideration for potential business transactions and innovation products, services, or partnerships. The leader will partner closely with the SVP Chief Strategy Officer, VP Strategic Planning and Business Transactions, SVP Chief Information and Digital Officer, and various leaders throughout Sharp HealthCare to ensure the Innovation program provides centralized services for entrepreneurs across the enterprise and complements existing efforts in Research, Quality, and Business Development. Required Qualifications Bachelor's Degree in Business Administration or related. 5 Years experience in healthcare setting, with progressive responsibility for staff and program development. Experience in strategic planning, contracts, business transactions, and policy development. Preferred Qualifications Master's Degree in Business Administration or related. Essential Functions Identify and assess business opportunities, including strategic, growth, and innovation initiatives, and coordinate transaction execution through management of structure, negotiations, due diligence, and agreements with the goal of strengthening Sharp's financial and market position. Transactions may include the purchase, sale, development, and restructure of health-related businesses and real estate, and formation of partnership arrangements involving physicians, health care, or innovation partners. Prepare business plans, feasibility studies, opportunity and risk assessments, financial pro formas, valuations, and organizational assessments. Develop management recommendations, implementation plans, and Board memorandums. Define, shape, and execute against Sharp's Innovation strategy to achieve competitive advantage; translate broad ideas and opportunities into specific objectives and action plans in alignment with Sharp HealthCare's strategic plan. Stay current with health care market, industry, and emerging trends, new reimbursement methodologies, State and National regulatory issues, and innovation activity, products, and delivery channels that may present strategic opportunities for business or innovation partners, development, or early-adoption. Engage with industry peers and associations to identify and assess opportunities that fit into Sharp's core capabilities and strategic plan, provide care delivery innovations, and elevate the visibility and market presence, both regionally and nationally, of the Sharp HealthCare Innovation program. Manage financial, staffing, and other resource needs as required to operate the Innovation program within approved budgetary guidelines. Primary responsibility for success of the innovation and alternative investments portfolio, as measured by active industry partnerships, revenue and commercialization efforts, reputation, and market differentiation. Oversee and direct multiple strategy, business, and innovation initiatives concurrently. Deliver messages clearly, convincingly, and in a well-organized manner; able to vary communications style for multiple audiences; projects credibility and poise; translates complex concepts and ideas into understandable terms for a variety of stakeholders. Manage change effectively including organizational, process, and service delivery changes. Successfully gain support for business-driven changes through effective and timely communication including rationale, scope, and schedule. Manage the development of key business and functional capabilities, including managing the growth, motivation, and success of the team. Establish strong internal and external relationships and partner with cross-functional leaders (strategy, business development, operations, physicians, information technology, legal, marketing, and finance) to develop a world class Innovation program and execute business transactions in alignment with Sharp HealthCare's strategic goals. Knowledge, Skills, and Abilities Strong communication and presentation skills to clearly and concisely identify and share business opportunities and recommendations to leadership. Collaborative management style with experience operating within cross-functional departments. Strong leadership, organizational, and project management skills. Knowledge of negotiations and development of agreements. Ability to effectively utilize critical thinking and problem-solving skills to achieve the established goal. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Hours: Shift Start Time: 8 AM Shift End Time: 4:30 PM AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: Not Specified On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $124.640 - $160.830 - $197.020 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. What You Will Do The Vice President of Women's Services provides visionary leadership and strategic oversight for women's health services across multiple entity hospitals within Sharp HealthCare. This executive as delegated from the SVP Market CEO the authority, responsibility and accountability for women's clinical and nursing services within Sharp Healthcare hospitals, as well as accountability for the overall leadership, direction, and management for assigned areas of responsibility in the fulfillment of the mission, values and philosophy of Sharp HealthCare. Responsible for advancing clinical excellence, operational performance, and patient-centered care in obstetrics, gynecology, maternal-fetal medicine, neonatology, reproductive health, and related specialties. Ensures quality improvement, staff empowerment, customer satisfaction, cost-effectiveness, and market competitiveness of programs/services under direction. Alignment with system-wide goals, regulatory standards, and market demands while fostering innovation and collaboration across diverse care settings. This position is subject to broad policy and general executive guidance, within an overall strategic framework. Required Qualifications Master's Degree in Nursing. Or Doctor of Medicine (MD) in Women's services. Or Doctor of Osteopathic Medicine (DO) in Women's services. 8 Years management experience within clinical or nursing services preferable within women's services. California Registered Nurse (RN) - CA Board of Registered Nursing OR California Physicians and Surgeons License - Medical Board of CA -REQUIRED Preferred Qualifications 3 Years executive level experience. healthcare and financial experience. Essential Functions Quality Develop an integrated, streamlined, systematic process to produce top decile clinical quality performance. Ensures the continuous and timely availability of nursing services and staff to care for patients. Ensures that nursing standards of patient care and standards of nursing practice are consistent with current nursing research findings and nationally recognized professional standards. Implements the findings of current research from nursing and other literature into the policies and procedures governing the provision of nursing care. Ensures quality and economic performance of assigned areas of responsibility to support or provide quality health care services. Develops and recommends overall organizational policies and objectives within functional areas and ensures implementation. Oversees accreditation, compliance, and regulatory readiness for women's health services across the enterprise. Leadership Determines direction, goals, and objectives of assigned areas and ensures implementation of strategic and operating plans. Directs the development of short and long-range plans and budgets. Directs the strategic planning and business plan development process for women's services across the system. Assigns responsibility to individuals or groups of nursing staff members to act on improving women's services' performance. Collaborates with other hospital leaders in designing and providing patient care and services and supports systems integration with Sharp HealthCare through coordinates of outcomes by gaining commitment from executives, physicians, nursing and others throughout the enterprise. Supports the professional development of management and clinical staff performance to maximize contributions towards established goals. Serves as the executive sponsor for women's health programs, partnerships, and community engagement initiatives. Participates in medical staff committees and employee meetings as required. Customer Service Provides and maintains effective communication with medical staff, the community, and all team members. Establish visible presence in the hospitals to gain operational insight and strengthen collaboration and inclusivity. Position Sharp HealthCare as a leader in women's health services through thought leadership and innovation. Evaluates and analyzes programs, services and financial performance and implements appropriate actions based on identified opportunities for improvement. Financial Ensures that the highest quality of service is being rendered to patients and promotes health care services that are produced in a cost-effective manner. Balances financial performance with quality outcomes. Aligns budgets with hospital's strategic goals. Prepares financial proformas to support program development and evaluation. Monitor financial performance, identify and partner with business development teams for growth opportunities, and optimize service delivery models. Safety Promotes the Sharp HealthCare Patient Safety Program and achieves improvements in safety reporting and reductions in safety events including Culture of Safety survey response rates and use of the survey results in improvement efforts. Champions a just culture environment that encourages transparency and improvement. Achieves ongoing improvements in the reduction of hospital acquired infections including the hand hygiene program. Ensure that safety is not only a regulatory requirement but a defining feature of organizational excellence. Knowledge, Skills, and Abilities Deep understanding of obstetrics, gynecology, maternal-fetal medicine, neonatology and women's health programs. Knowledge of hospital finance, budgeting, and cost containment strategies. Skilled in developing and managing multi-million-dollar budgets. Knowledge of operations and a general knowledge of health care organizations, typically from broad prior experience. Awareness of demographic trends, health disparities, and community outreach strategies. Ability to lead across multiple hospitals, balancing local needs with system-wide priorities ensuring integration and standardization. Ability to set long-term strategic direction for women's services and align resources accordingly. Ability to navigate complex regulatory, financial Must have excellent communication skills with peers, physicians and other hospital staff, be an effective spokesperson for multiple groups of individuals, ability to work under pressure and remain flexible with conflicting priorities. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class #ec

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: **************** POSITION SUMMARY The Senior Manager of Data & AI Governance Architecture is a key leader within Sony HQ's Digital Transformation (DX) division, operating as part of the Data Enablement function - a group chartered to advance Sony's digital transformation by creating the discipline, trust, and accountability that make responsible data use scalable and sustainable. This role consolidates and architecturally formalizes governance expectations across various governance domains including privacy engineering, metadata and classification, access governance, platform architecture, data quality, and AI governance, translating them into enterprise standards, reusable design patterns, and policy-as-code requirements embedded in platforms and workflows. The Senior Manager partners with Platform Engineering, Systems Architecture, Legal/Privacy, Information Security, Product, PMO, and AI teams - along with Sony operating companies (OpCos) and business data producers - to design next-generation data and AI governance architectures and ensure adoption. This is a senior, high-impact role shaping Sony's global data and AI landscape. 1. Architect the Enterprise Data & AI Governance Framework * Design the unified data & AI governance architecture, integrating privacy, metadata, access, lineage, DQ, security, and AI governance. * Translate legal, privacy, security, and AI risks into operational control requirements aligned to enterprise data flow patterns. * Define reusable architecture patterns and guardrails for compliant data and AI product development. 2. Develop Enterprise Standards, Guardrails & Lifecycle Controls * Create enterprise rules and standards for data classification, access control, AI model data usage, quality expectations, lineage, and lifecycle transitions. * Build lifecycle-aligned controls from data ingestion to deletion. * Drive adoption of standards across DX. 3. Define Governance Ownership Models & Decision Paths * Define who is accountable for key governance decisions by establishing simple "who decides what" guidance so OpCos, product teams, and reviewers know how decisions flow. 4. Operationalize Enterprise Governance Processes * Work closely with the Operational Governance & Integration team to ensure governance blueprints become implemented and repeatable. 5. Establish and Report on Governance Maturity * Define maturity and success metrics; build clear scorecards to track progress. * Communicate the governance model and results in concise, executive-ready narratives. Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above QUALIFICATIONS FOR POSITION Your qualifications and experience should include: * 8-12+ years in data architecture, AI governance, privacy engineering, or enterprise data governance * Experience designing enterprise data/AI governance architectures or lifecycle control frameworks * Strong understanding of metadata systems, lineage, access governance, and data platform architecture * Experience partnering with Legal/Privacy on personal data controls * Strong experience writing technical governance standards and architectural guidelines * Ability to influence senior stakeholders across engineering, architecture, AI/ML, privacy, and OpCos * Strong systems thinking and ability to connect governance to technical and product realities Desirable * Experience in federated global organizations * Fluency in Japanese In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony's purpose to "fill the world with emotion through the power of creativity and technology". Benefits: SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family's physical, emotional, and financial well-being. What we offer you: * Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA) * Employee assistance plan and comprehensive behavioral health benefits * Fertility benefits, including surrogacy, and adoption assistance programs * Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children * Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance * Short-term & long-term disability plans * Paid parental and caregiver leave * 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting * Education assistance and student loan programs Other Programs: * Flexible Work Arrangements, including remote and hybrid work schedules * Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year's Day (based on business needs) * Referral bonuses (subject to eligibility) * Matching gift program * A wide variety of employee business resource groups (EBRGs) * Special discounts on Sony products, offered exclusively to Sony employees * Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions) * Annual incentive bonus The anticipated annual base salary for this position is $170,000 to $180,000. In addition to the annual base salary, this role has an annual bonus target of 17%. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. #LI-BC1 All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation. Disability Accommodation for Applicants to Sony Corporation of America Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at ******************* or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for. We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. We take these matters seriously but cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Careers page: ***************** Please also be advised that we never request personal identifying information (such as Social Security numbers, bank details, or copies of identification documents) during the initial stages of our application process. If you have any doubts about the authenticity of a job posting or communication, please contact ******************* before submitting any information. Right to Work (English/Spanish) E-Verify Participation (English/Spanish)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Senior Director, Corporate Strategy is a senior leader within Freshworks' global Strategy organization, reporting directly to the VP of Strategy. This role partners closely with the CEO, CFO, and Executive Leadership Team to tackle Freshworks' most critical, company-defining priorities. This is a high-impact role for a strategic operator who thrives at the intersection of enterprise strategy and hands-on execution. You will lead complex, cross-functional initiatives that shape the company's long-term direction while ensuring strategic priorities translate into real business outcomes. You'll join an established and growing Strategy team that serves as a central talent hub for Freshworks, working alongside leaders with top-tier management consulting and SaaS operating backgrounds. The team is trusted across the company to bring clarity to ambiguity, rigor to decision-making, and momentum to execution. What You'll Do: Lead Freshworks' highest-priority strategic initiatives, addressing enterprise-level questions that influence long-term growth, portfolio direction, and operating focus Serve as a senior thought partner to the VP of Strategy, CEO, CFO, and Executive Leadership Team on major strategic decisions Drive end-to-end strategy execution - from problem framing and analysis through recommendation, alignment, and delivery Partner closely with global functional leaders and India-based strategy teams to ensure alignment, clarity, and measurable impact Develop board-level, investor-facing, and executive materials that clearly articulate Freshworks' strategic narrative Conduct deep market, competitive, and financial analysis, including scenario modeling, investment evaluations, and business case development Help elevate the company's strategic planning and prioritization discipline, ensuring focus on the initiatives that matter most Lead, coach, and scale a high-performing strategy team, fostering a culture of analytical rigor, accountability, and results Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. Qualifications 10-15 years of experience across management consulting, corporate strategy, or senior operating roles Proven ability to influence and advise C-suite and executive stakeholders Strong analytical and financial modeling skills, with the ability to translate data into decisions Demonstrated success leading and developing high-performing strategy or consulting teams Comfortable operating in fast-paced, ambiguous environments and shifting between strategy and execution Exceptional communication, problem-solving, and stakeholder leadership skills SaaS or technology industry experience strongly preferred Bachelor's degree required; MBA strongly preferred Additional Information Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $275,000 - $340,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking an exceptional, high-impact Head of Billing & Renewals Operations to lead the charge in modernizing and transforming our Billing & Renewals Operations function into a strategic growth engine. This executive will own the transformation of Billing & Renewals operations into a frictionless, intelligent platform that powers seamless, real-time experiences for New and Expansion customers-supporting complex SaaS, usage-based, and outcome-driven billing with precision and scale. Key Responsibilities Manage the Billing & Renewals Operations and Support teams, driving operational excellence through KPI-driven performance management and measurable outcomes. Partner with technology leadership to design and drive the end-to-end transformation of Billing and Renewals systems and processes, enabling seamless, real-time billing for new and expanding customers across subscription, usage-based, and outcome-driven models. Deploy AI-powered automation and real-time validation to remove friction from billing and renewal processes, ensuring fast, accurate, and scalable monetization. Collaborate with Sales, Product, Deal Desk, and IT to create integrated quote-to-cash workflows that support rapid sales velocity, clean handoffs, and customer-first billing experiences. Partner with Pricing & Packaging to operationalize complex pricing and deliver billing capabilities that accelerate product launches and market expansion. Establish robust controls, reporting, and compliance frameworks, ensuring global readiness, financial integrity, and auditability. Enterprise Leadership & Operational Execution Lead high-performing teams across Billing & Renewals Operations and Support, embedding a culture of customer-centric and employee-centric excellence, accountability, and strategic urgency. Define KPIs and performance dashboards that clearly separate and track New, Expansion, and Renewal billing motions-providing transparency to executive leadership. Act as a cross-functional orchestrator, aligning stakeholders across the organization to ensure consistent execution and system-wide alignment. Serve as a strategic advisor on all things Billing and Renewals, bringing forward innovative solutions, operational insights, and a growth-focused mindset. Qualifications Proven Executive Leadership: Minimum of 15 years of progressive experience in Finance Operations, Billing, or Revenue Operations, with at least 5 years in a senior leadership role owning complex SaaS billing operations. Billing Systems & Monetization Expertise: Deep hands-on experience with leading enterprise-scale Billing platforms (e.g., Chargebee, Zuora, Salesforce Billing, SAP, NetSuite), with a strong grasp of SaaS, usage-based, and outcome-based billing models and real-time, automated quote-to-cash processes. Customer-Centric & Employee-Centric Mindset: Track record of building billing experiences that delight customers and employees, reducing friction, accelerating onboarding, and enabling monetization at scale. Data-Driven & AI-Ready: Proficient in leveraging analytics, AI, and automation to drive operational efficiency. Cross-Functional Navigator: Exceptional ability to align and influence across complex organizations-partnering with Sales, IT, Product, Deal Desk, Finance, and Customer Success to build scalable, integrated operating models. World-Class Communicator: Strong executive presence with outstanding written, verbal, and presentation skills-comfortable engaging across global teams. Educational Background: Bachelor's degree in Finance, Business, Accounting, or related field required; MBA or advanced degree strongly preferred. Additional Information We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $237,700 - 297,100$ Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking an exceptional, high-impact Head of Billing & Renewals Operations to lead the charge in modernizing and transforming our Billing & Renewals Operations function into a strategic growth engine. This executive will own the transformation of Billing & Renewals operations into a frictionless, intelligent platform that powers seamless, real-time experiences for New and Expansion customers-supporting complex SaaS, usage-based, and outcome-driven billing with precision and scale. Key Responsibilities Manage the Billing & Renewals Operations and Support teams, driving operational excellence through KPI-driven performance management and measurable outcomes. Partner with technology leadership to design and drive the end-to-end transformation of Billing and Renewals systems and processes, enabling seamless, real-time billing for new and expanding customers across subscription, usage-based, and outcome-driven models. Deploy AI-powered automation and real-time validation to remove friction from billing and renewal processes, ensuring fast, accurate, and scalable monetization. Collaborate with Sales, Product, Deal Desk, and IT to create integrated quote-to-cash workflows that support rapid sales velocity, clean handoffs, and customer-first billing experiences. Partner with Pricing & Packaging to operationalize complex pricing and deliver billing capabilities that accelerate product launches and market expansion. Establish robust controls, reporting, and compliance frameworks, ensuring global readiness, financial integrity, and auditability. Enterprise Leadership & Operational Execution Lead high-performing teams across Billing & Renewals Operations and Support, embedding a culture of customer-centric and employee-centric excellence, accountability, and strategic urgency. Define KPIs and performance dashboards that clearly separate and track New, Expansion, and Renewal billing motions-providing transparency to executive leadership. Act as a cross-functional orchestrator, aligning stakeholders across the organization to ensure consistent execution and system-wide alignment. Serve as a strategic advisor on all things Billing and Renewals, bringing forward innovative solutions, operational insights, and a growth-focused mindset. Qualifications Proven Executive Leadership: Minimum of 15 years of progressive experience in Finance Operations, Billing, or Revenue Operations, with at least 5 years in a senior leadership role owning complex SaaS billing operations. Billing Systems & Monetization Expertise: Deep hands-on experience with leading enterprise-scale Billing platforms (e.g., Chargebee, Zuora, Salesforce Billing, SAP, NetSuite), with a strong grasp of SaaS, usage-based, and outcome-based billing models and real-time, automated quote-to-cash processes. Customer-Centric & Employee-Centric Mindset: Track record of building billing experiences that delight customers and employees, reducing friction, accelerating onboarding, and enabling monetization at scale. Data-Driven & AI-Ready: Proficient in leveraging analytics, AI, and automation to drive operational efficiency. Cross-Functional Navigator: Exceptional ability to align and influence across complex organizations-partnering with Sales, IT, Product, Deal Desk, Finance, and Customer Success to build scalable, integrated operating models. World-Class Communicator: Strong executive presence with outstanding written, verbal, and presentation skills-comfortable engaging across global teams. Educational Background: Bachelor's degree in Finance, Business, Accounting, or related field required; MBA or advanced degree strongly preferred. Additional Information We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $237,700 - 297,100$ Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking an exceptional, high-impact Head of Billing & Renewals Operations to lead the charge in modernizing and transforming our Billing & Renewals Operations function into a strategic growth engine. This executive will own the transformation of Billing & Renewals operations into a frictionless, intelligent platform that powers seamless, real-time experiences for New and Expansion customers-supporting complex SaaS, usage-based, and outcome-driven billing with precision and scale. Key Responsibilities * Manage the Billing & Renewals Operations and Support teams, driving operational excellence through KPI-driven performance management and measurable outcomes. * Partner with technology leadership to design and drive the end-to-end transformation of Billing and Renewals systems and processes, enabling seamless, real-time billing for new and expanding customers across subscription, usage-based, and outcome-driven models. * Deploy AI-powered automation and real-time validation to remove friction from billing and renewal processes, ensuring fast, accurate, and scalable monetization. * Collaborate with Sales, Product, Deal Desk, and IT to create integrated quote-to-cash workflows that support rapid sales velocity, clean handoffs, and customer-first billing experiences. * Partner with Pricing & Packaging to operationalize complex pricing and deliver billing capabilities that accelerate product launches and market expansion. * Establish robust controls, reporting, and compliance frameworks, ensuring global readiness, financial integrity, and auditability. Enterprise Leadership & Operational Execution * Lead high-performing teams across Billing & Renewals Operations and Support, embedding a culture of customer-centric and employee-centric excellence, accountability, and strategic urgency. * Define KPIs and performance dashboards that clearly separate and track New, Expansion, and Renewal billing motions-providing transparency to executive leadership. * Act as a cross-functional orchestrator, aligning stakeholders across the organization to ensure consistent execution and system-wide alignment. * Serve as a strategic advisor on all things Billing and Renewals, bringing forward innovative solutions, operational insights, and a growth-focused mindset. Qualifications * Proven Executive Leadership: Minimum of 15 years of progressive experience in Finance Operations, Billing, or Revenue Operations, with at least 5 years in a senior leadership role owning complex SaaS billing operations. * Billing Systems & Monetization Expertise: Deep hands-on experience with leading enterprise-scale Billing platforms (e.g., Chargebee, Zuora, Salesforce Billing, SAP, NetSuite), with a strong grasp of SaaS, usage-based, and outcome-based billing models and real-time, automated quote-to-cash processes. * Customer-Centric & Employee-Centric Mindset: Track record of building billing experiences that delight customers and employees, reducing friction, accelerating onboarding, and enabling monetization at scale. * Data-Driven & AI-Ready: Proficient in leveraging analytics, AI, and automation to drive operational efficiency. * Cross-Functional Navigator: Exceptional ability to align and influence across complex organizations-partnering with Sales, IT, Product, Deal Desk, Finance, and Customer Success to build scalable, integrated operating models. * World-Class Communicator: Strong executive presence with outstanding written, verbal, and presentation skills-comfortable engaging across global teams. * Educational Background: Bachelor's degree in Finance, Business, Accounting, or related field required; MBA or advanced degree strongly preferred. Additional Information We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. The annual base salary range for this position is $237,700 - 297,100$ Base Salary. This role is also eligible for variable compensation. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description About the Role We're seeking a strategic, entrepreneurial Director of Strategic Business Development to join our ISV Partnerships organization. In this high-impact role, you will lead the development and execution of our technology partner strategy across AI, automation, cloud, collaboration, and more. You will identify, shape, and close transformative ISV partnerships that accelerate product innovation, expand our GTM footprint, and fuel long-term revenue growth. This role blends corporate strategy, business development, and deal execution, offering a unique opportunity to build and scale a modern partner ecosystem within a fast-paced B2B SaaS environment. What You'll Do Lead strategic business development initiatives across the ISV ecosystem, targeting high-value categories (AI, automation, cloud, collaboration, etc.). Define and execute a multi-year ISV partner strategy aligned with product and GTM priorities Build, manage, and prioritize a pipeline of high-impact ISV partnership opportunities. Own the full deal lifecycle - from opportunity identification and qualification to proposal development, executive alignment, negotiation, and close. Structure and negotiate complex commercial agreements, including integrations, co-sell, OEM, and joint solution partnerships. Build data-driven business cases that quantify revenue impact, product differentiation, and customer value. Conduct market analysis, competitive benchmarking, and whitespace mapping to inform partner prioritization and ecosystem strategy. Drive partner planning cycles and influence cross-functional stakeholders through strategic frameworks and ROI-backed proposals Collaborate with Product, Sales, Marketing, and Customer Success to launch and operationalize joint solutions. Develop scalable onboarding, enablement, and performance tracking processes for ISV partners. Define success metrics and regularly report ecosystem performance and partner impact to executive leadership. Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters. Qualifications 8-10+ years in Strategic Business Development, Partnerships, Corporate Strategy, or Corporate Development, ideally within B2B SaaS Proven success sourcing, negotiating, and closing complex partnerships with ISVs, OEMs, or enterprise technology providers Deep understanding of joint GTM execution, co-sell motions, and ecosystem-driven growth strategies Strong financial modeling and strategic planning skills; able to build compelling business cases and ROI frameworks Experience aligning and influencing executive-level stakeholders across multiple functions Strategic thinker with excellent analytical rigor and operational discipline Exceptional communication, storytelling, and relationship-building skills Bachelor's degree required; MBA or experience in consulting, investment banking, or corporate strategy preferred Willingness to travel up to 25%, including international Additional Information Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters. The annual base salary range for this position is $229,100 - $283,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description About the Role We're seeking a strategic, entrepreneurial Director of Strategic Business Development to join our ISV Partnerships organization. In this high-impact role, you will lead the development and execution of our technology partner strategy across AI, automation, cloud, collaboration, and more. You will identify, shape, and close transformative ISV partnerships that accelerate product innovation, expand our GTM footprint, and fuel long-term revenue growth. This role blends corporate strategy, business development, and deal execution, offering a unique opportunity to build and scale a modern partner ecosystem within a fast-paced B2B SaaS environment. What You'll Do * Lead strategic business development initiatives across the ISV ecosystem, targeting high-value categories (AI, automation, cloud, collaboration, etc.). * Define and execute a multi-year ISV partner strategy aligned with product and GTM priorities * Build, manage, and prioritize a pipeline of high-impact ISV partnership opportunities. * Own the full deal lifecycle - from opportunity identification and qualification to proposal development, executive alignment, negotiation, and close. * Structure and negotiate complex commercial agreements, including integrations, co-sell, OEM, and joint solution partnerships. * Build data-driven business cases that quantify revenue impact, product differentiation, and customer value. * Conduct market analysis, competitive benchmarking, and whitespace mapping to inform partner prioritization and ecosystem strategy. * Drive partner planning cycles and influence cross-functional stakeholders through strategic frameworks and ROI-backed proposals * Collaborate with Product, Sales, Marketing, and Customer Success to launch and operationalize joint solutions. * Develop scalable onboarding, enablement, and performance tracking processes for ISV partners. * Define success metrics and regularly report ecosystem performance and partner impact to executive leadership. Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters. Qualifications * 8-10+ years in Strategic Business Development, Partnerships, Corporate Strategy, or Corporate Development, ideally within B2B SaaS * Proven success sourcing, negotiating, and closing complex partnerships with ISVs, OEMs, or enterprise technology providers * Deep understanding of joint GTM execution, co-sell motions, and ecosystem-driven growth strategies * Strong financial modeling and strategic planning skills; able to build compelling business cases and ROI frameworks * Experience aligning and influencing executive-level stakeholders across multiple functions * Strategic thinker with excellent analytical rigor and operational discipline * Exceptional communication, storytelling, and relationship-building skills * Bachelor's degree required; MBA or experience in consulting, investment banking, or corporate strategy preferred * Willingness to travel up to 25%, including international Additional Information Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters. The annual base salary range for this position is $229,100 - $283,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As Director of Marketing Analytics, you will lead the data-driven marketing function, focusing on strategy, measurement, and optimization to accelerate business growth in a dynamic SaaS environment. This pivotal role involves steering the marketing analytics roadmap, managing a specialized analytics team, and collaborating with cross-functional stakeholders to translate insights into tangible organizational impact. Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday). Key Responsibilities Develop and execute the marketing analytics strategy and long-term roadmap aligned with SaaS business objectives. Build and lead a high-performing team of marketing analysts and data scientists focused on extracting actionable insights from complex datasets. Drive the measurement, reporting, and optimization of multi-channel campaigns (digital, organic, paid, ABM), including forecasting, attribution, and ROI analysis. Partner with product, sales, and engineering teams to unify customer, product, and market data for enhanced growth opportunities. Develop new methodologies for mining and leveraging data (including AI, ML, and predictive analytics) to improve marketing investment and performance. Oversee dashboard creation, KPI benchmarking, and performance analysis to support exec-level insights and decision-making. Design and implement processes for data governance, security, and compliance across the SaaS platform. Present strategic insights and recommendations to senior leadership and influence company-wide marketing priorities. Foster a culture of analytics adoption and continual technical skill development in SQL, Python, R, and MarTech platforms. Qualifications 12-15 years experience in marketing analytics roles, with 5+ years in a SaaS B2B environment Mastery of data analytics, digital marketing KPIs, performance tracking, and statistical modeling (market mix, attribution, regression). Proven leadership in managing analytics teams and collaborating across functions (sales, product, engineering). Advanced expertise in SQL, Python, R, and modern MarTech/BI platforms. Strong communicator able to influence C-suite and cross-functional teams. Experience implementing AI/ML in marketing analytics is a plus. Strategic thinker, hands-on executor, and proactive innovator with a growth mindset. Additional Information Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday). This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus. Compensation Package $220,000-$288,750 USD Base Salary Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As Director of Marketing Analytics, you will lead the data-driven marketing function, focusing on strategy, measurement, and optimization to accelerate business growth in a dynamic SaaS environment. This pivotal role involves steering the marketing analytics roadmap, managing a specialized analytics team, and collaborating with cross-functional stakeholders to translate insights into tangible organizational impact. Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday). Key Responsibilities Develop and execute the marketing analytics strategy and long-term roadmap aligned with SaaS business objectives. Build and lead a high-performing team of marketing analysts and data scientists focused on extracting actionable insights from complex datasets. Drive the measurement, reporting, and optimization of multi-channel campaigns (digital, organic, paid, ABM), including forecasting, attribution, and ROI analysis. Partner with product, sales, and engineering teams to unify customer, product, and market data for enhanced growth opportunities. Develop new methodologies for mining and leveraging data (including AI, ML, and predictive analytics) to improve marketing investment and performance. Oversee dashboard creation, KPI benchmarking, and performance analysis to support exec-level insights and decision-making. Design and implement processes for data governance, security, and compliance across the SaaS platform. Present strategic insights and recommendations to senior leadership and influence company-wide marketing priorities. Foster a culture of analytics adoption and continual technical skill development in SQL, Python, R, and MarTech platforms. Qualifications 12-15 years experience in marketing analytics roles, with 5+ years in a SaaS B2B environment Mastery of data analytics, digital marketing KPIs, performance tracking, and statistical modeling (market mix, attribution, regression). Proven leadership in managing analytics teams and collaborating across functions (sales, product, engineering). Advanced expertise in SQL, Python, R, and modern MarTech/BI platforms. Strong communicator able to influence C-suite and cross-functional teams. Experience implementing AI/ML in marketing analytics is a plus. Strategic thinker, hands-on executor, and proactive innovator with a growth mindset. Additional Information Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday). This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus. Compensation Package $220,000-$288,750 USD Base Salary Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As Director of Marketing Analytics, you will lead the data-driven marketing function, focusing on strategy, measurement, and optimization to accelerate business growth in a dynamic SaaS environment. This pivotal role involves steering the marketing analytics roadmap, managing a specialized analytics team, and collaborating with cross-functional stakeholders to translate insights into tangible organizational impact. Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday). Key Responsibilities * Develop and execute the marketing analytics strategy and long-term roadmap aligned with SaaS business objectives. * Build and lead a high-performing team of marketing analysts and data scientists focused on extracting actionable insights from complex datasets. * Drive the measurement, reporting, and optimization of multi-channel campaigns (digital, organic, paid, ABM), including forecasting, attribution, and ROI analysis. * Partner with product, sales, and engineering teams to unify customer, product, and market data for enhanced growth opportunities. * Develop new methodologies for mining and leveraging data (including AI, ML, and predictive analytics) to improve marketing investment and performance. * Oversee dashboard creation, KPI benchmarking, and performance analysis to support exec-level insights and decision-making. * Design and implement processes for data governance, security, and compliance across the SaaS platform. * Present strategic insights and recommendations to senior leadership and influence company-wide marketing priorities. * Foster a culture of analytics adoption and continual technical skill development in SQL, Python, R, and MarTech platforms. Qualifications * 12-15 years experience in marketing analytics roles, with 5+ years in a SaaS B2B environment * Mastery of data analytics, digital marketing KPIs, performance tracking, and statistical modeling (market mix, attribution, regression). * Proven leadership in managing analytics teams and collaborating across functions (sales, product, engineering). * Advanced expertise in SQL, Python, R, and modern MarTech/BI platforms. Strong communicator able to influence C-suite and cross-functional teams. * Experience implementing AI/ML in marketing analytics is a plus. * Strategic thinker, hands-on executor, and proactive innovator with a growth mindset. Additional Information Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday). This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus. Compensation Package $220,000-$288,750 USD Base Salary Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Senior Manager, Corporate Strategy, is a key contributor within Freshworks' global Strategy team, driving high-priority strategic initiatives that shape the company's growth, investment decisions, and execution focus. Reporting directly to the Senior Director of Corporate Strategy, you will join an established and growing team that serves as a central talent hub within Freshworks. You'll partner closely with leaders with top-tier management consulting and SaaS operating backgrounds, combining the analytical rigor of consulting with hands-on execution inside a fast-moving technology company. This role offers meaningful exposure to senior executives and is ideal for someone who enjoys structured problem-solving, analytical depth, and translating strategy into real business impact-without extensive travel. What You'll Do: Drive analysis and execution for strategic initiatives aligned to Freshworks' most important company priorities Partner with Strategy leadership and cross-functional stakeholders (Product, Sales, Finance, Operations) to frame problems, gather data, and develop fact-based recommendations Lead market, competitive, and financial analysis, including business cases, scenario modeling, and investment evaluations Develop executive- and board-ready strategy materials, clearly articulating insights, options, and recommendations Translate strategic objectives into actionable plans, defining workstreams, milestones, and success metrics Support strategic planning and prioritization cycles, including opportunity sizing, operational deep-dives, and trade-off analysis Track initiative progress to help ensure momentum, alignment, and follow-through across teams and geographies Bring structure, analytical rigor, and clear communication to complex, ambiguous business problems. Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. Qualifications 5-7+ years of experience in management consulting, corporate strategy, or similarly analytical roles Strong analytical and problem-solving skills with the ability to synthesize data into insights and recommendations Proven experience with financial modeling and business case development Comfortable operating in a fast-paced, dynamic environment and managing multiple workstreams simultaneously Excellent communication and slide-building skills, with experience presenting to senior stakeholders Strong cross-functional collaboration skills; no direct people management required Experience working in or supporting SaaS or technology businesses preferred Bachelor's degree required; MBA preferred Additional Information Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $212,000 - $262,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Senior Manager, Corporate Strategy, is a key contributor within Freshworks' global Strategy team, driving high-priority strategic initiatives that shape the company's growth, investment decisions, and execution focus. Reporting directly to the Senior Director of Corporate Strategy, you will join an established and growing team that serves as a central talent hub within Freshworks. You'll partner closely with leaders with top-tier management consulting and SaaS operating backgrounds, combining the analytical rigor of consulting with hands-on execution inside a fast-moving technology company. This role offers meaningful exposure to senior executives and is ideal for someone who enjoys structured problem-solving, analytical depth, and translating strategy into real business impact-without extensive travel. What You'll Do: Drive analysis and execution for strategic initiatives aligned to Freshworks' most important company priorities Partner with Strategy leadership and cross-functional stakeholders (Product, Sales, Finance, Operations) to frame problems, gather data, and develop fact-based recommendations Lead market, competitive, and financial analysis, including business cases, scenario modeling, and investment evaluations Develop executive- and board-ready strategy materials, clearly articulating insights, options, and recommendations Translate strategic objectives into actionable plans, defining workstreams, milestones, and success metrics Support strategic planning and prioritization cycles, including opportunity sizing, operational deep-dives, and trade-off analysis Track initiative progress to help ensure momentum, alignment, and follow-through across teams and geographies Bring structure, analytical rigor, and clear communication to complex, ambiguous business problems. Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. Qualifications 5-7+ years of experience in management consulting, corporate strategy, or similarly analytical roles Strong analytical and problem-solving skills with the ability to synthesize data into insights and recommendations Proven experience with financial modeling and business case development Comfortable operating in a fast-paced, dynamic environment and managing multiple workstreams simultaneously Excellent communication and slide-building skills, with experience presenting to senior stakeholders Strong cross-functional collaboration skills; no direct people management required Experience working in or supporting SaaS or technology businesses preferred Bachelor's degree required; MBA preferred Additional Information Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $212,000 - $262,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description The Senior Manager, Corporate Strategy, is a key contributor within Freshworks' global Strategy team, driving high-priority strategic initiatives that shape the company's growth, investment decisions, and execution focus. Reporting directly to the Senior Director of Corporate Strategy, you will join an established and growing team that serves as a central talent hub within Freshworks. You'll partner closely with leaders with top-tier management consulting and SaaS operating backgrounds, combining the analytical rigor of consulting with hands-on execution inside a fast-moving technology company. This role offers meaningful exposure to senior executives and is ideal for someone who enjoys structured problem-solving, analytical depth, and translating strategy into real business impact-without extensive travel. What You'll Do: * Drive analysis and execution for strategic initiatives aligned to Freshworks' most important company priorities * Partner with Strategy leadership and cross-functional stakeholders (Product, Sales, Finance, Operations) to frame problems, gather data, and develop fact-based recommendations * Lead market, competitive, and financial analysis, including business cases, scenario modeling, and investment evaluations * Develop executive- and board-ready strategy materials, clearly articulating insights, options, and recommendations * Translate strategic objectives into actionable plans, defining workstreams, milestones, and success metrics * Support strategic planning and prioritization cycles, including opportunity sizing, operational deep-dives, and trade-off analysis * Track initiative progress to help ensure momentum, alignment, and follow-through across teams and geographies * Bring structure, analytical rigor, and clear communication to complex, ambiguous business problems. Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. Qualifications * 5-7+ years of experience in management consulting, corporate strategy, or similarly analytical roles * Strong analytical and problem-solving skills with the ability to synthesize data into insights and recommendations * Proven experience with financial modeling and business case development * Comfortable operating in a fast-paced, dynamic environment and managing multiple workstreams simultaneously * Excellent communication and slide-building skills, with experience presenting to senior stakeholders * Strong cross-functional collaboration skills; no direct people management required * Experience working in or supporting SaaS or technology businesses preferred * Bachelor's degree required; MBA preferred Additional Information Please note this is a hybrid role with onsite expectations of 3x/ week (Tues - Thurs) from our San Mateo, CA headquarters. The annual base salary range for this position is $212,000 - $262,000. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a detail-oriented and customer service-focused Director of Corporate Travel and Expense (T&E) to build, manage, and scale our global T&E programs. This critical leadership role requires strong analytical skills to drive cost savings, ensure policy compliance, and enhance the overall traveler experience for all employees, from executives to global field teams. You will be responsible for defining the future of our travel program, establishing new systems, and leading negotiations that directly impact our bottom line. We are in the early stages of replacing most of our T&E systems, and we want you to get involved in building and defining these from the beginning. Key Responsibilities Global Program Strategy & Operations Design, implement, and lead the global corporate T&E strategy, ensuring seamless, cost-effective, and compliant travel for all employees across all regions. Serve as the primary internal subject matter expert for all travel and expense policies, systems, and procedures. Proactively monitor emerging travel risks, trends, and technologies to ensure the program remains best-in-class. Propose and communicate changes and improvements to our senior leadership team as well as our employees. Drive our transition to a new Travel Management Company (TMC) and Online Booking Tool (OBT) and ensure it works well across all countries where we have employees. Financial Management & Analytics Oversee and manage the global travel and expense budget, identifying areas for optimization and delivering tangible cost savings year over year. Run in-depth analytics and generate comprehensive reports for the FP&A team and senior leadership, highlighting spending trends, compliance rates, and ROI of vendor relationships. Manage all vendor relationships, leading negotiations and contract management for major service providers, including airlines, global hotel chains, and TMCs. Corporate Card and Expense Systems Support the implementation of a new expense management tool (final selection still to be decided) and ensure it is set up to be most user friendly across the globe. Manage the relationship and continue to optimize the expense management platform to maximize efficiency and user experience. Lead the strategic assessment, implementation, and oversight of a future corporate card program, including card set-up, distribution, and policy compliance protocols. Cross-Functional Partnership Collaborate closely with the Meetings & Events team to provide strategic support, vendor leverage, and T&E policy guidance for large internal and external events. Negotiate contracts with large hotels and work with the TMC or third party vendors to coordinate all employees traveling to these events. Partner with HR and Legal to ensure T&E policies are consistent, fair, and adhere to all global regulatory and labor laws. Additional Initiatives Develop a tailored strategy for ground transportation (cab and ride-share) in India to ensure safety, cost control, and compliance. Act as the final approval point for all complex travel exceptions, ensuring fairness and strict adherence to internal controls. Qualifications Exceptionally detail-oriented with a proven ability to manage complex policies, contracts, and financial data with meticulous accuracy. Strong analytical proficiency with an ability to analyze complex datasets, benchmark with other companies, and run financial analyses to translate raw data into actionable business intelligence. Customer service focused with a history of balancing corporate compliance/cost controls with a positive, supportive, and efficient traveler experience for employees and executives. 10+ years of experience in Corporate Travel Management, Global Expense Operations, or Procurement, with at least 3 years in a leadership/Director role overseeing a global program and team. Knowledge of India travel processes and Government regulations. Expert-level knowledge of major expense management systems. Proven track record of successful negotiation and contract management with major travel vendors (airlines, hotels, TMCs). Bachelor's degree in Business, Finance, Accounting, or a related field preferred. Requires occasional international travel (1 - 2 times per year) to meet with global teams and key vendors. Additional Information The annual base salary range for this position is $140,800.00 - 202,400.00. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a detail-oriented and customer service-focused Director of Corporate Travel and Expense (T&E) to build, manage, and scale our global T&E programs. This critical leadership role requires strong analytical skills to drive cost savings, ensure policy compliance, and enhance the overall traveler experience for all employees, from executives to global field teams. You will be responsible for defining the future of our travel program, establishing new systems, and leading negotiations that directly impact our bottom line. We are in the early stages of replacing most of our T&E systems, and we want you to get involved in building and defining these from the beginning. Key Responsibilities Global Program Strategy & Operations Design, implement, and lead the global corporate T&E strategy, ensuring seamless, cost-effective, and compliant travel for all employees across all regions. Serve as the primary internal subject matter expert for all travel and expense policies, systems, and procedures. Proactively monitor emerging travel risks, trends, and technologies to ensure the program remains best-in-class. Propose and communicate changes and improvements to our senior leadership team as well as our employees. Drive our transition to a new Travel Management Company (TMC) and Online Booking Tool (OBT) and ensure it works well across all countries where we have employees. Financial Management & Analytics Oversee and manage the global travel and expense budget, identifying areas for optimization and delivering tangible cost savings year over year. Run in-depth analytics and generate comprehensive reports for the FP&A team and senior leadership, highlighting spending trends, compliance rates, and ROI of vendor relationships. Manage all vendor relationships, leading negotiations and contract management for major service providers, including airlines, global hotel chains, and TMCs. Corporate Card and Expense Systems Support the implementation of a new expense management tool (final selection still to be decided) and ensure it is set up to be most user friendly across the globe. Manage the relationship and continue to optimize the expense management platform to maximize efficiency and user experience. Lead the strategic assessment, implementation, and oversight of a future corporate card program, including card set-up, distribution, and policy compliance protocols. Cross-Functional Partnership Collaborate closely with the Meetings & Events team to provide strategic support, vendor leverage, and T&E policy guidance for large internal and external events. Negotiate contracts with large hotels and work with the TMC or third party vendors to coordinate all employees traveling to these events. Partner with HR and Legal to ensure T&E policies are consistent, fair, and adhere to all global regulatory and labor laws. Additional Initiatives Develop a tailored strategy for ground transportation (cab and ride-share) in India to ensure safety, cost control, and compliance. Act as the final approval point for all complex travel exceptions, ensuring fairness and strict adherence to internal controls. Qualifications Exceptionally detail-oriented with a proven ability to manage complex policies, contracts, and financial data with meticulous accuracy. Strong analytical proficiency with an ability to analyze complex datasets, benchmark with other companies, and run financial analyses to translate raw data into actionable business intelligence. Customer service focused with a history of balancing corporate compliance/cost controls with a positive, supportive, and efficient traveler experience for employees and executives. 10+ years of experience in Corporate Travel Management, Global Expense Operations, or Procurement, with at least 3 years in a leadership/Director role overseeing a global program and team. Knowledge of India travel processes and Government regulations. Expert-level knowledge of major expense management systems. Proven track record of successful negotiation and contract management with major travel vendors (airlines, hotels, TMCs). Bachelor's degree in Business, Finance, Accounting, or a related field preferred. Requires occasional international travel (1 - 2 times per year) to meet with global teams and key vendors. Additional Information The annual base salary range for this position is $140,800.00 - 202,400.00. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.