Senior Manager jobs at Freshdesk

Join Amazon's dynamic environment as a Senior Supply Chain Manager with a Network Capacity Background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a Strategic Senior Supply Chain Manager with a Network Capacity Background, you'll take end-to-end ownership of operations, emphasizing capacity planning, logistics optimization, network design, and analysis of operational efficiency. In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth. Key job responsibilities - Lead strategic initiatives related to network capacity within Amazon's various business units. - Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network. - Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations. - Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity. - Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations. - Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals. - Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale. - Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery. - Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization. - Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network. BASIC QUALIFICATIONS- Bachelor's degree, or Bachelor's degree in supply chain management, operations, engineering, analytics or related field - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) PREFERRED QUALIFICATIONS- Master's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field - Experience driving projects to improve support-related processes and technical support - Experience in technical work related to computer systems and technology components - Experience with analytical tools and ability to dive deep into metrics and reporting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Join Amazon in revolutionizing the future of global E-commerce. We're seeking a Sr. Manager to envision, and lead a team to design the next generation of Cross-border listing and compliance experience, and help millions of customers worldwide discover and purchase international products on Amazon. In this role, you'll spearhead the development of innovative solutions that seamlessly help sellers/vendors with listing and selling their products worldwide. As a manager, you'll lead a team dedicated to creating and implementing cross-border products and features, including Haul International and WW Path to Compliance. If you're a self-motivated product management professional with a passion for solving global commerce challenges, we want to hear from you. Key job responsibilities Identifying international challenges for all aspects of Amazon's XB business, * Lead and own the product and tech roadmap to improve XB selection Compliance * Think big and invent new ways to unlock XB selection for sellers * Working with 3P compliance partners to develop solutions to simplify seller friction * Mining and analyzing data for metrics and decision support * Driving results by exercising judgment using available information Hiring and developing the team will also be a key area of focus in the first 12 months A day in the life The ideal candidate is a collaborative leader who excels at partnering with engineering teams to build and iterate products effectively. You'll need strong communication skills to engage with senior leadership across business and technical domains. Working across multiple time zones, you'll drive global product strategy while developing automated solutions for complex international challenges. BASIC QUALIFICATIONS- 6+ years of team management experience - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - 5+ years of product or program management, product marketing, business development or technology experience PREFERRED QUALIFICATIONS- 8+ years of product or program management, product marketing, business development or technology experience - MBA - Past experience working with or developing products for product/trade/safety compliance. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about joining a dynamic AWS team that drives sales excellence through strategic sales compensation programs? The Sales Planning and Compensation team delivers comprehensive sales compensation design, policy, tooling, and enablement for the AWS sales organization worldwide. We are seeking an experienced Sales Enablement Manager with a proven track record of designing and delivering compelling content for global seller audiences. This role will be responsible for creating high-impact enablement materials that help sellers understand their sales compensation plans and align their activities with AWS's go-to-market strategy. This role will collaborate closely with design and policy teams to create clear, engaging content that helps sellers understand their sales compensation plans and how they align with AWS's business priorities. You will be instrumental in ensuring sales professionals have a thorough understanding of their sales compensation structure and how it rewards their contributions to business objectives. The ideal candidate combines excellent communication skills with strong program management capabilities and the ability to effectively communicate sales compensation concepts to diverse sales audiences, ensuring clarity and comprehension across all levels of the organization. Key job responsibilities • Create and deliver effective content, including PowerPoint presentations, reference guides, video assets, graphics, and e-learning courses • Develop and maintain comprehensive enablement calendars aligned with compensation plan launches and updates • Partner with sales compensation design and policy teams to ensure accurate representation of plan details • Collaborate with stakeholders to create cohesive enablement strategies that support successful plan communication and rollout • Manage end-to-end content development for new sales compensation plan launches, ensuring accuracy, clarity, and compliance with program standards • Monitor and analyze content effectiveness metrics, continuously optimizing approaches to maximize impact • Navigate a fast-paced environment while maintaining high standards of quality and accuracy A day in the life In this role, you will be responsible for developing and managing content and communications initiatives for Sales Planning and Compensation. This includes creating PowerPoint presentations, messaging for presentations, managing communications outputs, and coordinating with program teams. About the team The Sales Planning and Compensation (SPC) team delivers global policy, program management, training & enablement, and customer support services to activate the AWS GTM strategy through sales compensation design, construction of the “annual plan”, and in-year adjustments. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. BASIC QUALIFICATIONS- Experience working in or supporting sales - 5+ years as a learning experience designer, communications lead, or content strategist - 3+ years' experience creating digital and multimedia content - Experience with web publishing and content creation and management systems - Strong analytical, problem-solving, and critical-thinking skills PREFERRED QUALIFICATIONS- Experience working within a high-growth, technology company - 5+ years supporting Sales, Sales Operations, or Sales Compensation topics - Strong project management skills and experience - Ability to prioritize, manage and complete multiple projects with tight deadlines, multiple stakeholders, and minimal oversight Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $132,600/year in our lowest geographic market up to $219,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.

Introduction to Team: Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. We're hiring a Senior Manager, Machine Learning Science to lead our Travel Search & Discovery team. In this role, you'll drive the development and optimization of Expedia's AI models, powering natural language search, multi-modal search, and generative AI-based discovery experiences. We're looking for a deep learning expert with both hands-on technical expertise and proven leadership experience in building high-impact AI solutions. You'll guide a team that designs and deploys cutting-edge models, setting the standard for innovation in search and discovery. Your leadership will directly shape the technology that helps millions of travelers and partners explore, plan, and experience the world every year. What you will do: Lead and mentor a team of Machine Learning scientists to develop state-of-the-art search and discovery algorithms, enhancing the relevance and personalization of our travel offerings Oversee the research, design, and implementation of scalable machine learning models that improve user engagement and satisfaction, while aligning with business objectives Collaborate with cross-functional teams, including product management, engineering, and UX design, to integrate machine learning solutions seamlessly into the overall user experience Analyze large datasets to extract actionable insights, utilizing advanced statistical and machine learning techniques to inform business strategies and feature development Stay updated with the latest advancements in machine learning and AI, especially in the field of Search & Discovery, incorporating relevant innovations to maintain the company's competitive edge in the industry Evaluate and ensure the quality, performance, and fairness of models in production, implementing best practices in model development and deployment Communicate sophisticated concepts and the results of the analyses in a clear and effective manner Collaborate with other machine learning scientists, data scientists, and machine learning engineers to formulate innovative solutions to experiment and implement sophisticated modeling techniques Minimum Qualifications: Bachelor's or Master's degree in computer science, computer engineering or equivalent work experience Strong experience in either recommendations OR search, and personalization to drive innovative solutions and elevate user experiences 8+ years of proven work experience in the field of Software Engineering; and experience in applying machine learning techniques to real-world problems 2+ years management experience; with the ability to inspire and guide a team toward achieving ambitious goals in a fast-paced environment Deep expertise in machine learning, data mining, and information retrieval Hands-on experience in deploying models in production at scale Strong programming skills in Python Proficiency in frameworks like TensorFlow and PyTorch Preferred Qualifications: Excellent problem-solving abilities and a keen analytical mindset, capable of navigating complex datasets and deriving meaningful insights Strong communicator, capable of articulating complex concepts to both technical and non-technical audiences, and fostering collaboration across diverse teams Passionate about travel and dedicated to transforming the online travel shopping experience through innovative machine learning solutions

Direct Hire Salary: ~ $160-$180k + bonus Hybrid: Lake Forest, IL (3 days a week on-site) About the Role As the Sr. Manager of Cloud Architecture and Engineering, you will lead the strategic design, implementation, and governance of cloud platform solutions across the enterprise. Your mission is to ensure secure, scalable, and resilient cloud services that support the digital transformation. You will collaborate closely with operations, security, and business stakeholders, as well as managed service partners, to maximize the value of cloud investments. Responsibilities Lead Cloud Strategy and Architecture Define and evolve the enterprise cloud architecture to align with business goals, ensuring scalability, sustainability, and technical excellence. Design Resilient Cloud Solutions Architect cloud environments with a focus on high availability, disaster recovery, performance, and security for both COTS applications and internal workloads. Drive Cloud Modernization Lead initiatives to transition from IaaS to PaaS and native cloud services, optimizing operational efficiency and business value. Implement FinOps Practices Develop financial governance strategies that promote cost transparency, accountability, and optimization across cloud resources. Oversee Cloud-Based Software Deployment Manage the integration, configuration, and lifecycle of commercial software in cloud environments, ensuring compliance and performance. Establish Cloud Governance Frameworks Implement robust technical and financial governance models to ensure policy adherence and consistent standards across the cloud landscape. Promote Cloud-Native Adoption and Automation Advocate for cloud-native tools and automation to enhance agility, reduce manual effort, and improve scalability. Minimum Qualifications 7+ years of experience in hosting operations, preferably in manufacturing environments. Proven ability to communicate cloud operations concepts and cost models to both technical and business stakeholders. Experience working in hybrid delivery models with internal teams and managed service providers. Hands-on experience with AWS in hybrid environments (IaaS and PaaS). Deep understanding of: Cloud infrastructure and security Identity management Infrastructure as code and automation High availability and disaster recovery solutions Strong incident management and problem-solving skills. Experience building and managing hosting operations teams, including vendor oversight. Familiarity with ITIL practices and both Agile and Waterfall methodologies. Working knowledge of CI/CD pipelines and securing cloud workloads. Preferred Qualifications Certification in AWS or other cloud platforms. Experience implementing FinOps frameworks. Background in enterprise architecture or cloud governance.

Must be able to hybrid to Elk Grove, CA Three Days a week. We're seeking an inspiring Manager to lead our Agile Scrum Masters and Project Managers. This role combines hands-on leadership with direct delivery responsibilities-serving as a Scrum Master or Project Manager for key initiatives-while driving best practices across teams. You'll coach and develop 6-8 direct reports, foster collaboration, and ensure timely, high-quality product and solution releases. Responsibilities: Lead and coach Scrum Masters and Project Managers to elevate team performance and delivery. Serve as Scrum Master or Project Manager for critical initiatives. Drive Agile and Project Management best practices across teams and leadership. Ensure transparency in planning, tracking, and reporting for stakeholders. Foster collaboration and continuous improvement across distributed teams. Adapt to changing priorities while consistently delivering high-quality outcomes. Requirements: BA/BS degree 4+ years in project management (technology/software delivery) 4+ years as Scrum Master (technology/software delivery) 3+ years managing direct reports Expertise in Agile methodologies and SDLC Proficiency with Jira, Confluence, SharePoint Strong facilitation and communication skills Certified Scrum Master (CSM) & PMP; advanced Scrum certifications preferred

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

Immediate need for a talented Business Operations Manager. This is a 08 months Contract opportunity with long-term potential and is located in San Diego, CA(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-93143 Pay Range: $80 - $88 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Develop and implement a strategic financial program in partnership with Finance to manage investment processes across VEP Engineering, including investment reviews, forecasting, and ad hoc funding needs. Lead executive communication efforts by delivering clear, concise updates on financial insights, organizational priorities, and key operational outcomes in collaboration with Finance and Operations leadership. Partner closely with leadership teams to align headcount plans, hiring strategies, and both annual and in-year planning activities. Establish a consistent operating cadence with Finance to proactively address financial requirements, identify risks and opportunities, and drive effective mitigation strategies. Build and maintain strong relationships with cross-functional stakeholders to ensure alignment, transparency, and cohesive communication around financial strategy. Produce reports and executive-ready presentations that deliver insights, recommendations, and data-driven guidance to senior leadership. Adjust strategies and processes in response to evolving priorities, ensuring flexibility and agility in financial decision-making. Anticipate and navigate resistance or setbacks independently; foster collaboration during conflict by aligning on shared goals, finding common ground, and promoting understanding of diverse viewpoints before driving toward resolution. Key Requirements and Technology Experience: Extensive program management leadership experience, including 8 years planning and executing medium to large-scale programs or multiple concurrent initiatives Bachelor's degree in engineering, Finance, Statistics, Operations Research, Mathematics, Computer Science, or another quantitative field, or equivalent professional experience. Proven expertise in headcount management, budget planning, financial forecasting, and operational alignment. Strong leadership presence with the ability to influence and collaborate effectively across all levels of the organization. Excellent organizational, coordination, and multitasking skills, with a track record of delivering results in fast-paced, dynamic environments. Solid understanding of financial systems, processes, and operational frameworks. Demonstrated passion for driving outcomes through cross-functional collaboration and teamwork. Financial & Operational Management Expertise in financial planning, budgeting, forecasting, and investment review processes. Strong understanding of financial systems, headcount planning, hiring alignment, and site strategy. Program & Cross-Functional Leadership 8 years of program management experience leading medium-to-large initiatives. Ability to drive executive-level communication and influence senior leadership. Experience establishing operational cadences, managing shifting priorities, and driving alignment across engineering, finance, and HR teams. Strategic Planning & Decision Support Ability to translate organizational priorities into financial and operational strategies. Skilled in generating insights, reporting, and presentations to support data-driven decision making. Collaboration & Stakeholder Management Strong partnership skills across Finance, HR, PMO, Engineering, and Operations. Ability to navigate resistance, resolve conflicts, and build consensus across diverse teams. Process & Execution Excellence Strong organizational skills, with the ability to multitask and operate effectively in fast-paced environments. Ability to anticipate risks, identify opportunities, and drive mitigation plans proactively. Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Element has an opportunity for a Global Market Access Project Manager in our Connected Technology business unit. In this role your primary responsibility will be managing projects, processes, and activities related to the Global Market Access (GMA) services for Element Clients. The role also requires keeping abreast of changes to the international regulatory requirements and provide information, guidance, and assistance to clients seeking to have their products approved in various countries according to local requirements and standards. If you are not currently authorized to work in the US, Element Materials Technology will not consider your job application. Any candidate must be lawfully eligible to work in the US as a US Citizen or Permanent Resident of the United States (Green Card Holder). Salary: $80-120K/year Responsibilities Candidate will manage projects in the Global Market Access department Maintain current and comprehensive knowledge of international standards and regulations that apply to products in the consumer and telecommunications markets Coordinate non-conformities problems with manufacturer's design team and test laboratories Provide technical assessments of standard changes on the services provided by Element Interface with customers to provide expertise, technical knowledge, and proper explanation of certification requirements Support revenue growth and increased profitability of GMA international certification services Support the development and establishment of MRA/MRU agreements between international regulatory authorities and Element Support the development and implementation of international certification customer workflow and project management tools Provide regular progress reports for the projects managed Provision of financial data relating to jobs under their control including accurate forecast of work to be completed Apply current and comprehensive knowledge of international standards that apply to consumer and telecommunications products Apply knowledge of experience with international approvals for US companies that export products and comply to international standards Any other duties commensurate with the role of Project Manager Skills / Qualifications Bachelors Degree in STEM or commensurate with experience 5+ years of experience Experience in obtaining and/or managing global certification for EMC, Wireless, Product Safety for Electrical and Wireless Products Strong understanding of certification requirement for wireless technologies like WiFi, BT, RFID, ZigBee, etc. Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications Proven ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form Proficient MS Office skills Company Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development. Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization. Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world's most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws

🚀 Now Hiring: National Import Manager - Customs Brokerage Are you a licensed Customs Broker who loves leading teams, navigating complex regulations, and building strong client relationships? We're looking for a strategic, people-focused leader to oversee our national customs brokerage operations and help shape the future of our import/export programs. 🌍 What You'll Do Lead and mentor a talented team of brokers, entry writers, and compliance pros Drive strategy to improve efficiency, accuracy, and overall performance Ensure full compliance with CBP and PGA regulations Oversee timely, accurate processing of all import/export entries Implement technology and process improvements that streamline workflows Serve as a trusted partner to clients, offering guidance on trade compliance Support business development efforts and help grow brokerage services ✨ What You Bring U.S. Customs Broker License (required) 10+ years in customs brokerage or import/export compliance 5+ years in a senior leadership role Strong understanding of HTS classification, valuation, and regulatory requirements Experience with ACE, ABI, and brokerage platforms like CargoWise or Descartes A collaborative, solutions-oriented leadership style 📈 What Success Looks Like Strong compliance and audit performance Fast entry processing and smooth clearances Satisfied, long-term client relationships A high-performing, well-trained team Growth in revenue and operational efficiency 💼 Why Join Us? Competitive compensation Comprehensive benefits Professional development + continuing education support A chance to lead at a national scale and make a real impact

General Manager - Air Freight Import & E-commerce Logistics A fast-growing international logistics company specializing in air freight import and cross-border e-commerce parcels. We handle both traditional B2B cargo and high-volume parcel shipments from Asia to the U.S., covering air transport, customs clearance, LAX terminal pickup, warehouse breakdown, sorting, and last-mile distribution. Key Responsibilities • Oversee all Los Angeles operations: air import, customs clearance, LAX terminal pickup, warehouse breakdown, and distribution. • Manage both bulk cargo and small parcel business lines. • Lead cooperation with airlines, terminals, customs brokers, and trucking partners. • Supervise warehouse operations including ULD breakdown, sorting, palletizing, and dispatching. • Implement cost control, efficiency optimization, and compliance processes. • Build and manage local teams (operations, customs, warehouse, admin). Qualifications • 5+ years of air import logistics or cross-border e-commerce experience. • In-depth understanding of customs clearance, LAX cargo terminal operations, and warehouse breakdown procedures. • Proven experience in team management and cross-department coordination. • Strong communication and problem-solving skills; bilingual English/Chinese preferred to work with the cross-border team. • Resources in LAX terminals, customs brokers, or trucking are a plus.

Immediate need for a talented Principal Consultant (SAP SCM). This is a fulltime opportunity with long-term potential and is located in Emeryville CA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-91880 Pay Range: $145000 - $165000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Lead and manage end-to-end SAP implementation and support project with functional expertise in SCM (SAP MM, IM, Procurement) Provide functional expertise and guidance to project teams, ensuring adherence to best practices and standards. Configure and support SAP modules for Procurement, Inventory Management, Supply Chain Planning, and related areas. Collaborate with procurement, logistics, and supply chain teams to streamline workflows within SAP. Develop functional specifications for customizations and enhancements. Define and manage master data for materials, vendors, and purchasing conditions. Provide user training, and troubleshoot issues in SCM-related processes. Manage and mentor team members, fostering a culture of collaboration and continuous improvement. Act as the primary point of contact for clients, ensuring clear communication, expectation management, and timely resolution of issues. Ensure compliance with project timelines, budgets, and quality standards. Key Requirements and Technology Experience: Skills-SAP, SAP SCM, material Management Our client is a leading IT Industry and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Job title: IAM Engineer Duration: Long-term Key Responsibilities: Identity and Access Management (IAM) Migration: Lead IAM migration from AWS IAM policies, roles, and groups to Azure Active Directory, Azure RBAC, and GCP IAM roles and bindings. Develop Terraform IaC modules to automate IAM resource creation across Azure and GCP environments. Ensure the least privilege and separation of duties principles are enforced in all IAM configurations. Integrate cloud identity providers (Azure AD, Cloud Identity) with corporate SS(SAML/OIDC). Establish service identities, workload identities, and managed identities for CI/CD and application workloads. Policy-as-Code (PaC) Governance: Define and implement Policy-as-Code frameworks to enforce cloud governance and compliance baselines in Azure and GCP. Develop and maintain PaC pipelines using Terraform Sentinel, OPA (Open Policy Agent), or Azure Policy. Establish CI/CD pipelines for Policy-as-Code validation, testing, and deployment. Provide guidance and best practices for developing reusable and scalable PaC modules. Implement policy version control, exception management, and automated compliance enforcement. Collaborate with security architects to define policy coverage requirements (IAM, networking, encryption, storage, and tagging). CI/CD and Automation for Security & IAM: Design and establish CI/CD pipelines for IAM IaC and Policy-as-Code deployments across Azure DevOps, GitHub Actions, and Google Cloud Build. Automate security control deployments using Terraform, including IAM roles, key management, and network policies. Integrate policy compliance checks in the CI/CD flow for both infrastructure and application security pipelines. Build reusable Terraform pipelines to enforce consistent security posture across environments. Establish pipeline security gates (pre-deployment and post-deployment) for IAM and PaC changes. Security Workload Migration (AWS → Azure & GCP): Migrate security workloads such as WAF configurations, key management (KMS), and security analytics from AWS to Azure and GCP. Develop IaC for host infrastructure and application security controls in target clouds. Map AWS security services (IAM, KMS, WAF, GuardDuty) t0 Azure Security Center, Defender for Cloud, and GCP Security Command Center equivalents. Recreate AWS Config Rules and SCPs as Azure Policies and GCP Organization Policies. Ensure encryption, secrets management, and logging solutions are replicated or enhanced in target platforms. Participate in testing, validation, and audit readiness for migrated security components. Security Monitoring, Compliance & DR Integration: Integrate monitoring and alerting with Azure Monitor, GCP Operations Suite, and SIEM tools. Enable IAM and security event logging via Azure Activity Logs, GCP Audit Logs, and Cloud Logging. Contribute to Disaster Recovery (DR) security alignment-ensuring IAM, policy, and encryption configurations are recoverable and consistent across regions. Maintain auditability and compliance mapping (IS27001, NIST, SOC 2) Required Qualifications: 5+ years of experience in cloud security engineering or IAM governance roles. Proven experience with: AWS IAM, KMS, WAF, Config, and GuardDuty Azure AD, RBAC, Policy, and Defender for Cloud GCP IAM, Cloud KMS, Organization Policies, and SCC Terraform / Terragrunt for IaC and policy automation Hands-on experience with Ping Identity (PingFederate, PingAccess, PingOne). Experience implementing and managing Okta (Workforce or CIAM). OPA / Sentinel / Azure Policy for Policy-as-Code CI/CD systems - Azure DevOps, GitHub Actions, or Cloud Build Strong understanding of ZerTrust principles, encryption lifecycle management, and multi-cloud governance. Preferred Skills: Experience with Azure Blueprints, GCP Forseti Config Validator, or OPA Conftest. Familiarity with cross-cloud SSand federated identity models. Strong scripting background (Python, PowerShell, or Bash). Prior experience migrating workloads from AWS → Azure and AWS → GCP.

I am currently shortlisting experienced Project Executives based in the Central Florida region for a well-established, nationally recognised general contractor with a strong presence across the Southeast and a long history of delivering high-profile, complex projects. The company combines the values of a long-standing, people-focused organisation with the capabilities, innovation, and stability of a multibillion-dollar outfit. This approach has earned them a reputation as a trusted builder for major clients in Higher Education, Sports, Commercial, and Public Sector markets. Position Overview: My client is seeking a Project Executive to lead major projects, including a ground-up, $90M, multi-building project including a residence hall, structured parking, and mixed-use components. The ideal candidate will have substantial experience managing large, complex vertical construction projects and driving successful outcomes for institutional or higher-ed clients. Key Responsibilities: Operational oversight while managing and mentoring a growing division. Build and leverage strong relationships with clients, architects, engineers, and subcontractors. Drive proactive planning, scheduling, and risk management in alignment with the company's process-driven delivery model. Oversee financial performance, cost control, contract compliance, and reporting. Champion safety and quality initiatives across all project operations. Represent the project in presentations, meetings, and executive updates. Qualifications: 10+ years of lead project management/construction experience within commercial or institutional construction. Proven ability to independently lead large projects from preconstruction through closeout. Experience in Higher Education, Residential, Mixed-Use, or related vertical markets preferred. Strong leadership, organisation, and communication skills. Ability to manage multiple stakeholders and deliver results in a fast-paced environment. Why Join? Opportunity to lead a high-profile projects in the Central Florida region, with strong visibility and long-term impact. Work for a financially stable contractor known for its culture of safety, integrity, and innovation. Collaborative environment that prioritises employee growth and long-term career development. Competitive compensation, consisting of: base, annual bonus, and $10k auto allowance and full benefits including Medical, Dental, Vision, and 401(k). Strong future backlog ensuring continued work within the Central Florida market after project completion. If you are an accomplished construction professional seeking to take on a multi-building project in a supportive and reputable environment, please apply via the link below to discuss this opportunity in more detail.

Title: Sr Project Manager Duration: FTE/Permanent Salary: 125-130k +bonus Responsibilities: Develop and maintain comprehensive project plans, including schedules, resource allocation, risk/issue/dependency logs, and budgets. Apply Waterfall, Hybrid, and/or Agile methodologies as appropriate to deliver projects efficiently while balancing structure and flexibility. Collaborate with stakeholders to gather and refine requirements, ensuring alignment with strategic objectives. Deliver clear, regular status updates to senior leadership and executives; proactively address concerns and manage expectations. Maintain accurate, up-to-date project documentation (plans, status reports, change requests, meeting minutes, etc.). Facilitate project reviews and retrospectives to evaluate outcomes, capture lessons learned, and collect stakeholder feedback. Lead cross-functional project teams through strong communication, facilitation, and conflict-resolution skills. Proactively identify risks, develop mitigation/contingency plans, and escalate when necessary. Provide direction, coaching, and support to team members throughout the project lifecycle. Optimize resource allocation, monitor progress, and adjust plans/schedules to meet deadlines. Thrive in a fast-paced environment, managing multiple concurrent projects under tight deadlines and pressure. Required Qualifications & Skills: Bachelor's degree in Computer Science, Business Administration, Information Technology, or a related discipline. Minimum 7 years of project management and process improvement experience within a large-scale, complex IT environment. Experience implementing Oracle Fusion, SAP, Workday, Procore, ERP systems, or Clarity PPM. Proven hands-on experience successfully delivering projects using Waterfall, Hybrid, and Agile methodologies. Active Project Management Professional (PMP) certification. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, etc.). Strong organizational skills, attention to detail, and professional demeanor. Excellent written and verbal communication skills with the ability to influence and build relationships at all levels. Demonstrated ability to prioritize, multitask, and deliver results in a high-volume, deadline-driven environment. Solid problem-solving, coordination, documentation, and analytical capabilities.

Worldwide Technology is looking for a Cyber Tool Project Manager. This job is part of WWT s Strategic Resourcing services. The candidate will be supporting a WWT customer and will be employed by one of WWT s preferred partners. Role: Cyber Tool Project Manager Location: Los Angeles, CA Experience Minimum of Five (5) years of experience on managing technical projects and programs. Minimum of Five (5) years of experience managing successful implementation of projects against scope, schedule, and budget. Demonstrate experience in building reports, analyzing, and maintaining the accuracy and integrity with the ability to derive insights from data collected using Excel, Word, PowerPoint, Access, and/or other databases. Experience performing includes identifying client needs, gathering relevant information from appropriate stakeholders, and presenting information to management. Strong ethics, influence and negotiation, interpersonal skills, and the ability to effectively manage multiple projects and engage in continuous improvement of processes. Demonstrate ability to work in a high performing, ambiguous and agile environment. Knowledge of NERC-CIP is preferred. Role and Responsibilities Lead responsibility for the project planning (scope, schedule, resource management) and deployment of assigned Cyber Tools within the Grid Data Center. Coordinate resource planning with supporting organizations to meet project milestones. Develop detailed project plans to include resource availability and allocation. Ensure that the project plan/schedule is acceptable to stakeholders, is acceptable to governance to baseline Manage the project life cycle (plan, design, build, test, deploy) activities to align with schedule and meet milestones. Manage any change control activity required for Cyber Tool scope and schedule in partnership with the Cyber Tools Program Managers and Grid Mod PMO (budget development and change control will be managed by client resources). Produce timely project slides and updates for the bi-weekly status report and team status meeting for presentation to stakeholders. Provide project status at various times to support Program Management & stakeholder forums (e.g., Grid Mod Program Review, Cyber Tool Management Update). Manage and follow-up with assigned resources on the RAID (Risks, Actions, Issues, and Decisions) Log for assigned projects and providing resolution of risks with mitigation plans, issues and/or dependencies, impacting the ability to complete project deliverables. Participate in weekly team RAID (Risks, Actions, Issues, Decisions) meetings, providing updates to correctly represent status. Conduct regular (weekly) team meetings, publish the project team status deck, and distribute to team members and stakeholders. Manage the program's required documents and artifacts to completion and acceptance, utilizing the designated SharePoint sites. Continuously monitor, measure, and report on project progress to management and stakeholders. Act as a key representative to Program Management for both functional and broad business issues as it relates to project delivery. Rate/Salary: A reasonable estimate of the current pay range for this position is $65.00 to $70.00 per hourly on C2C. Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in base pay. If you have any questions or concerns about this posting, please email ******************

Regional Infrastructure Project Manager - North Los Angeles Region We are seeking a proactive and experienced Project Manager to support utility infrastructure programs across the North Los Angeles Region (Thousand Oaks, Ventura, Santa Barbara, and surrounding areas). This role requires strong leadership, the ability to independently drive project execution, and deep knowledge of pre-construction requirements to ensure seamless project delivery with minimal oversight. Key Responsibilities Lead end-to-end project planning and execution for regional infrastructure initiatives, maintaining full ownership of scope, schedule, and cross-functional coordination. Navigate environmental reviews, permitting processes, easements, right-of-way needs, and other pre-construction requirements to keep projects moving. Facilitate communication between internal teams, external agencies, contractors, and senior leadership to ensure alignment and timely decision-making. Identify obstacles, evaluate alternatives, and drive solutions to advance project milestones and mitigate risks. Oversee project documentation, compliance obligations, and reporting to ensure accuracy and adherence to regulatory expectations. Conduct routine field visits to assess site conditions, validate project constraints, and maintain strong relationships with operational teams. Coordinate with environmental, engineering, and construction partners to resolve issues and maintain project momentum. Qualifications Bachelor's degree in engineering, environmental science, construction management, or a related field (or equivalent experience). 5+ years of project management experience leading full-cycle infrastructure or field-based projects. Required: Experience with environmental considerations, permitting, and pre-construction processes. Required: Ability to independently manage complex projects and effectively communicate with all levels of leadership. Strong understanding of easements, right-of-way coordination, and regional jurisdictional requirements. Excellent organizational, communication, and problem-solving skills with the ability to pivot quickly in a dynamic environment. Preferred: Experience within utility infrastructure, transportation, or public works sectors.

We're partnering with a leading employee-owned environmental consulting & engineering firm looking for an Environmental Project Manager (Engineer or Geologist) with 5-10 years of experience in environmental consulting. This role offers flexibility to work from offices across Central & Northern Florida. Relocation assistance would be offered for people looking to move to Florida. If you're a hands-on problem solver who enjoys leading projects and mentoring teams, this is a great opportunity to work on diverse, high-impact environmental projects while growing your career. What You'll Do: Manage and oversee environmental investigation & remediation projects under federal and state programs. Lead technical teams, develop work plans, and coordinate with clients/subcontractors. Conduct field investigations (soil, groundwater, surface water, indoor air, vapor intrusion). Oversee Phase I & II ESAs, data interpretation, and technical reporting. Support compliance, permitting, and regulatory evaluations. Contribute to business development efforts. What You'll Need: Degree in Environmental/Civil/Chemical Engineering, Geology/Hydrogeology, or related field. EIT or GIT (required); P.E. or P.G. preferred. 5-10 years of environmental assessment/remediation experience. Knowledge of CERCLA/RCRA processes & HAZWOPER certification. Strong communication, leadership & problem-solving skills. Willingness to travel regionally (~30%). Federal/DoD project experience a plus. If you're interested, apply today to explore the opportunity.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a detail-oriented and customer service-focused Director of Corporate Travel and Expense (T&E) to build, manage, and scale our global T&E programs. This critical leadership role requires strong analytical skills to drive cost savings, ensure policy compliance, and enhance the overall traveler experience for all employees, from executives to global field teams. You will be responsible for defining the future of our travel program, establishing new systems, and leading negotiations that directly impact our bottom line. We are in the early stages of replacing most of our T&E systems, and we want you to get involved in building and defining these from the beginning. Key Responsibilities Global Program Strategy & Operations Design, implement, and lead the global corporate T&E strategy, ensuring seamless, cost-effective, and compliant travel for all employees across all regions. Serve as the primary internal subject matter expert for all travel and expense policies, systems, and procedures. Proactively monitor emerging travel risks, trends, and technologies to ensure the program remains best-in-class. Propose and communicate changes and improvements to our senior leadership team as well as our employees. Drive our transition to a new Travel Management Company (TMC) and Online Booking Tool (OBT) and ensure it works well across all countries where we have employees. Financial Management & Analytics Oversee and manage the global travel and expense budget, identifying areas for optimization and delivering tangible cost savings year over year. Run in-depth analytics and generate comprehensive reports for the FP&A team and senior leadership, highlighting spending trends, compliance rates, and ROI of vendor relationships. Manage all vendor relationships, leading negotiations and contract management for major service providers, including airlines, global hotel chains, and TMCs. Corporate Card and Expense Systems Support the implementation of a new expense management tool (final selection still to be decided) and ensure it is set up to be most user friendly across the globe. Manage the relationship and continue to optimize the expense management platform to maximize efficiency and user experience. Lead the strategic assessment, implementation, and oversight of a future corporate card program, including card set-up, distribution, and policy compliance protocols. Cross-Functional Partnership Collaborate closely with the Meetings & Events team to provide strategic support, vendor leverage, and T&E policy guidance for large internal and external events. Negotiate contracts with large hotels and work with the TMC or third party vendors to coordinate all employees traveling to these events. Partner with HR and Legal to ensure T&E policies are consistent, fair, and adhere to all global regulatory and labor laws. Additional Initiatives Develop a tailored strategy for ground transportation (cab and ride-share) in India to ensure safety, cost control, and compliance. Act as the final approval point for all complex travel exceptions, ensuring fairness and strict adherence to internal controls. Qualifications Exceptionally detail-oriented with a proven ability to manage complex policies, contracts, and financial data with meticulous accuracy. Strong analytical proficiency with an ability to analyze complex datasets, benchmark with other companies, and run financial analyses to translate raw data into actionable business intelligence. Customer service focused with a history of balancing corporate compliance/cost controls with a positive, supportive, and efficient traveler experience for employees and executives. 10+ years of experience in Corporate Travel Management, Global Expense Operations, or Procurement, with at least 3 years in a leadership/Director role overseeing a global program and team. Knowledge of India travel processes and Government regulations. Expert-level knowledge of major expense management systems. Proven track record of successful negotiation and contract management with major travel vendors (airlines, hotels, TMCs). Bachelor's degree in Business, Finance, Accounting, or a related field preferred. Requires occasional international travel (1 - 2 times per year) to meet with global teams and key vendors. Additional Information The annual base salary range for this position is $140,800.00 - 202,400.00. This role is also eligible for a target bonus. Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.