FRIEND FAMILY HEALTH CENTER jobs in Chicago, IL

Job Description Responsible for assessing appropriate levels of care based upon comprehensive criteria and identification of appropriate services both within HRDI and externally. RESPONSIBILITIES Must be available, a rotation determines, on 24 hour basis, to intervene to crisis needs. Works closely with State Mental Health Facility to plan for services needed or high rates users referred because they a re to be discharged from inpatient care. Works closely with community support treatment team triage. Maintains professional working relationship with all referral agencies. Develop plans to refer, link, and place individual with community based treatment and other needed resources. Assists individuals by referring/linking, placing them with recreation, transportation, financial and medical entitlement, vocational rehabilitation services, as appropriate as needed. Coordinates inter and intra-agency services. Conduct outreach and case findings. Determine eligibility and conduct comprehensive assessment of service needs. Develop the comprehensive master Individual Treatment appropriate housing facilities, with the input of the client and/or family unit. Review Individual Treatment Plan of clients regularly to assess effectiveness and need for specific plan elements, again with input of the client customer and/or family. Monitor and evaluate all services provided to individual clients. Responsible for locating appropriate housing facilities as needed. Provide supportive counseling to individual client and/or family as needed. Provide problem solving assistant to client and/or family as needed Provide public education on services available le and needs of the mentally ill as opportunities arise and/or as assigned by the Vice President. Participates in staff meetings scheduled by the supervisor. Document all services provided in progress notes and must perform DIS billings of service on timely basis. Maintains appropriate credentials and pursues internal and/or external training and development opportunities. Performs other duties as assigned. QUALIFICATIONS Bachelor's Degree in related human services/social services field Valid Driver's License and vehicle required to travel Two-three years experience in mental health setting preferred Knowledge of utilizing DMS IV and ASAM criteria for purposes of assessing clinical diagnoses and appropriate client placement Knowledge of medical needs and available resources to the psychiatrically disabled persons. Knowledge of appropriate record keeping procedures Sensitivity to multi-cultural differences Ability to work as part of a multi-disciplinary team to ensure continuous improvement in all service areas. relate well to people of all socioeconomic groups Knowledge of computers and applicable software Excellent Writing Skills Knowledge of languages other than English helpful, particularly Spanish WORKING CONDITIONS AND PHYSICAL EFFORT: Work is normally performed in a typical interior/office work environment. Moderate physical activity. May require physical effort including lifting up to 10-25 pounds and some extended periods of standing or walking. No or very limited exposure to physical risk. Ability to lift 15 - 25 lbs. Powered by JazzHR RpzymiLCsl

Esperanza Health Centers offers benefits to all its full-time employees: BCBS Medical PPO Plans | Ameritas Dental | Eye Med Vision | Tuition Reimbursement up to $5,000 per year | 10 Paid Holidays and 21 Days of Paid Time Off Compensation (Based on experience and qualifications) $44,700 - $53,000 Schedule: Monday - Friday, may include weekend and evening hours as needed for events or outreach The Marketing & Communications Coordinator supports Esperanza Health Centers' marketing and communications efforts by assisting in the development and execution of campaigns, managing social media engagement, and maintaining brand consistency across platforms. This position plays a key role in keeping Esperanza's community informed and engaged through social media, email, text, and print communications. The Coordinator will assist in executing marketing strategies for all programs, including Panorama PACE, population health campaigns, and community events. Primary Duties and Responsibilities: * Create and schedule engaging social media content across Facebook, Instagram, LinkedIn, and other relevant platforms; monitor engagement and respond to community messages and comments in a timely, professional manner. * Maintain a marketing content calendar, including health observances, awareness weeks, and internal recognition days (e.g., Provider Day, APP Week). * Track and respond to online reviews (e.g., Google), escalating feedback as appropriate and maintaining reports of trends or key insights. * Maintain and organize Esperanza's marketing assets, including photos, videos, and graphic files, ensuring current and accurate documentation. * Maintain and monitor Esperanza's printed materials inventory; ensure clinics are stocked with up-to-date materials and coordinate reprinting when needed. * Assist with basic community research to identify marketing opportunities, outreach partnerships, and population health trends. * Assist in developing and executing digital, text and print campaigns to support Esperanza's core programs and initiatives, including population health and Panorama PACE marketing efforts. Create flyers, website content, waiting room visuals and other materials, as needed. * Assist in capturing photos and videos at events, celebrations, and community activities. * Support the creation and distribution of the Weekly Squeeze and internal communications, including updating the El Centro homepage and banners. * Assist in collecting and organizing marketing data to measure campaign performance and support the development of future strategies. * Support media events and relations efforts by tracking Esperanza's press mentions and maintaining up-to-date media, political, and partner contact lists. * Perform other duties as assigned by the Marketing and Communications manager. Requirements * High school diploma or equivalent required; associate or bachelor's degree in marketing, communications, or related field preferred. * One to two years of experience in social media, marketing, communications, or related work preferred. * Strong written and verbal communication skills in English and Spanish. * Proficiency with Microsoft Office and comfort using online platforms such as Canva and SharePoint. Experience with basic graphic design tools (e.g., Adobe Creative Suite preferred). * Strong interpersonal and customer service skills. Friendly, outgoing personality with strong interpersonal and communication skills. * Proficiency in social media platforms including Facebook, Instagram, LinkedIn, and X. * Familiarity with basic photography and video editing. * Strong organizational skills with the ability to manage multiple projects and deadlines. * Ability to think creatively, take initiative, and work independently or collaboratively as part of a team. * Basic understanding of marketing principles and analytics preferred. Salary Description $44,700- $53,000

Esperanza Health Centers offers benefits to all its full-time employees: BCBS Medical PPO Plans| Ameritas Dental |Eye Med Vision |Tuition Reimbursement up to $5,000 per year|10 Paid Holidays and 16 Days of Paid Time Off Compensation (Based on experience and qualifications): $20.00-$24.00 The Facilities Assistant is critical in helping to maintain all internal and external aspects of Esperanza Health Centers facilities and grounds. Assisting the facilities manager with repairing, maintaining, improving the facility and its equipment. Ensuring the facility and grounds meet all related safety codes. The priority is the safety and comfort of our patients and employees through a variety of tasks and across all locations. Primary Duties and Responsibilities: Facilities Support: * Basic plumbing- Maintains and repairs bathroom, kitchen and exam room fixtures. * Basic carpentry- General installation and/or patch up maintenance of drywall, floor and floor coverings, moldings, ceiling panels, painting, furnishings, equipment and other facility furnishings. * Basic electrical- ensuring generators are in working order, replacing ballast, replacing fused light bulbs promptly when necessary. * Basic level maintenance and support including but not limited to changing filters, unclogging drains, spillage clean-up, supply pick-up & delivery, etc. * Intermediate grounds up keep such as snow removal; watering grass, external sweeping and debris pick up, graffiti removal, etc. * Responding in a timely fashion to maintenance requests by Esperanza Health Center Managers and Directors. * Flexibility to move from one site to another for maintenance purposes. * Provides coverage for facilities manager when out of the office. * Other duties, trainings and responsibilities as assigned. Customer Service: * Builds and maintains positive working relationships with vendors of building services. * Uses tracking mechanism for execution of requests. * Builds and maintains positive working relationships with clinical program managers and staff to ensure smooth communication and rapid execution of facilities-related requests. Requirements * 1-3 years of experience working in facilities maintenance. * Own vehicle required. Mileage reimbursed. * Must have a valid driver's license and no moving violations within the last 5 years. * Ability to stand for extended periods of time, ability to bend, kneel, stoop, and lift or move heavy objects. * Some knowledge of plumbing, electrical, and carpentry. Ownership of any relevant equipment preferred, not required. * May be required to work outside of normal work hours including weekends and evening, particularly during urgent facility conditions. * Excellent communications and customer Service skills. * Ability to speak and read English. Salary Description $20.00 - $24.00 per hour

The Patient Support Operator plays a crucial role as the first point of contact for patients, handling incoming calls and scheduling appointments. Patient Support Operators are also responsible for mail workflow, triaging desktop requests, and assisting with pharmacy-related issues. They ensure compliance with regulatory standards, participate in staff meetings, and interact professionally with all patients, staff, and visitors. Principal Duties and Responsibilities * Schedule and rescheduling appointments for Psychiatry and all Care Teams, apart from Dental, Optometry, and BH. * Answer inbound calls and function as a switchboard operator. * Collect, sort and distribute all incoming and outgoing mail, handling over 100 letters daily that require stamping, certified mailing and proper weighing. * Triages a clinical desktop, addressing medication refills, paperwork, pharmacy-related issues, copies of paperwork, vaccine records, etc., handling approximately 30-40 phone notes daily. * Assist the Nursing team with reading patients' RX scripts to determine if they have refills remaining with their preferred pharmacy. * Assist the Nursing team with RX issues needing clarification, such as medication on backorder, unreceived scripts. * Attend staff meetings as announced by supervisor. * Ensure compliance with standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments. * Greet and interact with all patients, staff and visitors in a pleasant and professional manner. * Other duties as required. Required Skills or Abilities * Bilingual in Spanish Preferred * Some computer skills (Windows-based) and telephone experience preferred. * Experience with Microsoft Office is a plus. * Ability to work in a multi-cultural setting. * Ability to strongly embrace and personify the mission of Lawndale Christian Health Center. * Ability to collaborate and interact with a diverse group of healthcare professionals. * Ability to multi-task and problem solve in a fast-paced work environment. * Excellent guest relations skills. * Typing speed of 45 wpm. Required Knowledge, Experience, or Licensure/Registration * High School Diploma or equivalent.

Work Type: Per diem/PRN - dayshift, M-F hours only Compensation: $38.79 What is PACE? PACE, or Program of All-Inclusive Care for the Elderly, is an alternative care model for those over 55 years of age requiring nursing home level of care which aims to keep participants living at home in the community. PACE is a collaborative, interdisciplinary approach which coordinates all levels of medical and social needs, including prevention, wellness, socialization, primary care, and access to specialists and other services. The Dietician optimizes the nutritional status of PACE participants through comprehensive nutrition assessment, monitoring, and communicating concerns and recommendations to the PACE Interdisciplinary Team. The Registered Dietician works closely with the catering vendor to ensure alignment with nutritional guidelines and participant-specific needs. Primary Duties and Responsibilities: * Conducts an initial nutritional assessment and scheduled and as-needed reassessment for all PACE participants. * May participate in completion of Determination of Need (DON) document as part of PACE enrollment eligibility assessment. * Performs all functions and duties as required as a member of the PACE Interdisciplinary Team (IDT), including, but not limited to, participation in IDT meetings, family conferences, grievances, service determination requests, CMS audits. * Coordinates with IDT in developing individualized plans of care for each PACE participant. * Maintain food preferences and tray tickets for designated participants. * Record periodic nutritional care data in the medical record. * Review and adjust therapeutic diets to reflect any changes in the daily menu and suggest the use of supplemental feedings when necessary. * Provide diet instruction to participants and/or family members regarding new diet orders, healthy alternatives, upon IDT member or participant request, and as needed. * Assist in providing administrative direction for meal service; establish programs, policies and procedures that will enforce safe food handling practices. * Coordinate both inter and intra departmental professional activities to provide optimum nutritional care for the participants and serve as consultant to clinical staff on matters pertaining to dietetics and nutrition. * Work closely with contracted food vendor(s) to assist with menu planning and development as well as offering healthy food alternatives. * Educate food vendors and staff with regards to allergies, special medical diets, and various food consistencies. * Performs or assists with creation and performance of nutrition-related competencies for food vendors and staff. * Assist in development and delivery of departmental and facility-wide educational programs. * Ensure that all clinical issues meet and/or exceed Federal, State and County regulations. * Maintain rapport with participants, visitors, and family members and provide feedback on the overall PACE participant attitude about food service. * Utilized participant feedback on food services to modify program, as appropriate. * Provide Medical Nutrition Therapy as ordered by medical provider. Requirements * Strong communication skills, including face-to-face, telephone, and computer skills. * Ability to interact successfully with participants, families, and other agencies to present a positive and professional image. * Bilingual (preferred). * Minimum of bachelor's degree from program in dietetics and nutrition accredited by the Accreditation Council on Education in Nutrition and Dietetics (ACEND) of the Commission on Dietetic Registration (CDR). * Two years' experience as a Licensed Dietician Nutritionist preferred. * Minimum of one-year experience working with older adult population preferred. * Licensed in Illinois as a Dietician Nutritionist (LDN). * Must be certified in CPR/BLS (Basic Life Support) by the American Heart Association. Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.

Mission Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities. The Bilingual Registration Representative position is responsible for a variety of administrative tasks essential for the efficient care of patients at Lawndale Christian Health Center, including handling incoming calls, scheduling appointments, and registering patients. Upon completion of training, the Registration Representative will be assigned to a Care Team to assist in taking care of that Care Team's population of patients. Staff are required to document their work in the practice management system, attend to patients in a timely and professional manner, and keep their work areas in good order. This position reports to the Site Manager. Qualifications * Good interpersonal skills are a necessity, including an ability to work well with the variety of ages, cultures, and temperaments represented among LCHC staff and patients, treating others with kindness and professionalism in all they do. * Some computer skills required (Windows based, experience with Microsoft Office a plus) and telephone operator experience preferred. * Typing speed of 45 wpm. * Knowledge of insurance a plus. * Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others. * An ability to work independently, take initiative, set priorities in accordance with the needs and mission of the clinic, multi-task, and problem solve in a fast-paced work environment. * Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations. * Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers. * Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the Lawndale Christian Health Center. Required Knowledge, Experience, or Licensure/Registration * High School Diploma or its equivalent. * Experience in customer service, office work, or a clinical setting. Bilingual ability as needed. * Bilingual Lawndale benefits include: * Health Insurance including Dental, Vision & Pharmacy Benefits * Paid time off / Paid holidays * Educational Reimbursement * Home Buyer Assistance Program * Retirement Contributions and more....

Responsible for the general upkeep of FH - HRDI facilities and oversight of operations to ensure safety and efficiency at all times. This role is integral in maintaining a safe, clean, and functional environment for all stakeholders, including staff, patients, and visitors. This position will manage routine maintenance and emergency repairs to prevent and resolve operational challenges. The position includes repair and maintenance services to ensure FH - HRDI facilities and equipment support operations to full capacity. Responsible for maintaining FH - HRDI facility services, including cleaning, performing maintenance tasks, and repairs under the direction of the Facilities Director. This position will also assist with managing and maintaining the building management and mechanical systems. Using a working knowledge of applicable safety and compliance laws and industry-standard best practices, this position provides related operational support to ensure equipment reliability, preventive maintenance schedules, and emergency preparedness and other functions to ensure alignment to the Friend Health - HRDI mission and services. This position requires a strong combination of strategic thinking, attention to detail, and dedication to fostering a positive work environment. JOB DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Sufficient plumbing knowledge to address leaks, clogs, or other drainage problems. Sufficient electrical wiring capabilities to manage problems with the building's electricity. (Possible on call tasks and on call pay) Sufficient carpentry ability to handle basic repairs at all FH - HRDI facilities. Minimal groundskeeping if the facility contains lawns or other outdoor areas in need of maintenance. Attention to detail to ensure that all jobs are completed in an exemplary manner and any potential. hazards or warning signs of challenges are not overlooked. Responsible for all service and repair tasks as assigned. Assists with the scheduling of vendors and contractors for necessary building repairs and emergencies outside the scope of routine maintenance. Ensure that regular equipment and systems maintenance schedules are monitored at all times. Follow established safety precautions when performing tasks and using equipment and supplies. Reports all hazardous conditions, damaged equipment, and supply issues to the Facilities Director. Successfully support the Facilities Director with related projects by meeting project milestones and deadlines. Adheres to regulations and company policies to safeguard facilities. Perform other duties as assigned. QUALIFICATIONS GED or High School Diploma required, some college preferred. HVAC, Electrical and Plumbing certifications a plus 5-7 years of equivalent work experience in a similar position. Ability to manage multiple projects simultaneously. Excellent time-management skills. Ability to work in a fast-paced environment. Strategic thinking and problem-solving abilities, with a focus on data-driven decision-making. Flexibility, adaptability, and a positive proactive approach to challenges. Some knowledge of mechanical systems, electrical and plumbing principles required. Ability to work autonomously in a fast-paced environment and multi-task. Excellent problem-solving, critical thinking, and customer service skills. Strong organizational skills, including detail orientation with strong follow-up and follow-through skills. Valid Illinois driver's license - no major violations. Reliable transportation SMART GOALS (OUTCOMES) Ensure all facility management shared services comply with relevant regulations, standards, and best practices. Respond daily and accurately to employee inquiries and challenges regarding maintenance, safety concerns, and operational needs based on standard work orders or critical orders. Work with the Facilities Director to develop the process for tracking and prioritizing work orders, preventive maintenance schedules, and emergency response protocols. PHYSICAL REQUIREMENTS The physical demands described are representative of those that must be met by an employee to successfully perform. The employee frequently is required to stand, walk, reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. WORKING CONDITIONS (The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known. OCCUPATIONAL RISK & COMPLIANCE This position involves extensive patient contact, increasing the risk of exposure to tuberculosis (TB). Employees must comply with annual TB testing and flu vaccination policies. Exceptions are granted only for documented medical contraindications or religious objections, and employees who decline vaccinations will be required to wear a mask as appropriate. EMPLOYMENT CONDITIONS This is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed. COMPENSATION & BENEFITS Salary: 50,000 Comprehensive Benefits Package, including: Medical, Dental, and Vision Coverage 403(b) retirement plan with employer contributions Paid Time Off (PTO) & Holidays Professional Development Opportunities Employee Assistance Program (EAP) Occupational Risk for Exposure to TB This position involves direct patient contact, posing a risk of exposure to Tuberculosis (TB). Employment is contingent upon annual TB testing, except for: Documented medical contraindications Documented religious objections Staff who decline TB testing or flu vaccinations due to medical or religious reasons will be required to wear a mask as appropriate. Equal Employment Opportunity (EEO) Statement Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer. Join our Team! At Friend Health- HRDI, we believe a safe, well-maintained environment plays a vital role in delivering exceptional care. As a member of our Facilities team, you'll contribute directly to the comfort and safety of our patients, staff, and visitors. We're looking for dependable, solutions-driven individuals who take pride in their work and want to be part of a mission-focused organization. If you're ready to make an impact and grow with a supportive team, we invite you to apply today!

The pharmacist provides professional pharmaceutical care through frequent interactions with patients and collaboration with providers, nurses and other LCHC staff. As a trusted and accessible member of the healthcare team, the pharmacist aims to make direct positive impacts on patients' health through medication counseling and by serving as a resource for patients and providers. Reports to the Director of Pharmacy. Principal Duties and Responsibilities* * Communicates with patients and providers as necessary to identify, prevent and solve drug-related problems. * Provides accurate, timely information to other healthcare providers and makes appropriate therapy recommendations. * Documents actions and results in patients' electronic medical records and pharmacy software system. * Conducts final review of prescriptions before they are dispensed to ensure accuracy and completeness. * Identifies and provides counseling to specific patients based on current prescriptions and medication history. * Provides medication counseling to patients who desire to speak with a pharmacist in person or on the phone. * Teaches patients how to use insulin and other injectable products, inhalers, glucometers and other medical devices. * Oversees the work of pharmacy technicians and plays an active role in technician training. * Inventories and documents controlled substances in accordance with LCHC policies. * Processes returns on the cash register when necessary and appropriate. * Helps maintain security of the pharmacy department. * Reports medication errors in accordance with LCHC policies. * Participates in the pharmacy and therapeutics committee at the discretion of the Director of Pharmacy. * Attends staff meetings and provider meetings. * Participates in performance evaluations and quality improvement efforts. * Maintains own physical and mental health required to perform duties (including required current immunizations). Maintains professional competence by pursuing opportunities for continuous learning and completes required continuing pharmacy education requirements to further clinical skills and knowledge. * Complies with all state and federal pharmacy practice laws, HIPAA, OSHA and JCAHO regulations and pharmacy policies and procedures. * Performs other duties that may be assigned by the Director of Pharmacy. Required Skills or Abilities* * Ability to embrace and personify the mission of Lawndale Christian Health Center. * Ability to work independently, take initiative, and set priorities in accordance with the needs and mission of the clinic. Commitment to demonstrating personal integrity through punctuality, honesty, teamwork, attention to detail in all work matters and a willingness learn from others. * Clear and concise written and verbal communication skills for communicating professionally with patients and coworkers. * Good interpersonal skills including an ability to interact well with the variety of ages, cultures, and temperaments represented among LCHC patients and staff. * Ability to prioritize and perform a variety of tasks at once. * Flexibility to adapt to changing or stressful conditions, including changes to work schedule. * Fluent use of all software and hardware in the pharmacy department. * Ability to use an interpreter (or Spanish-speaking technician) when necessary to communicate with patients. Strong background in patient counseling. Required Knowledge, Experience, or Licensure/Registration * Education: Doctor of pharmacy (PharmD) Degree from an accredited institution. * Licensure: Registered pharmacist in good standing in the state of Illinois * Knowledge: Spanish is helpful * OIG background check performed prior to employment

Job Description Friend Health is looking for several Certified Medical Assistants to join our team. The Medical Assistant will provide medical services to patients under the guidance of a physician, RN or LPN. The ideal person for this type of role is a good listener, outgoing and compassionate, organized and adaptable and an excellent problem solver. This vital role greets our patients, displays professionalism, and maintains confidentiality. Responsibilities: Provide patient-care services- Examine patients, verify all medical history and chart notes. Make a preliminary diagnosis regarding any follow-up procedures needed. Order diagnostic tests as required. Create and maintain patient-care plans, while instructing and guiding patients on progress. Prescribe medication as needed under the direction of a physician. Perform supportive procedures - Perform procedures such as immunizations, injections, suturing and wound care, and managing infection. Other duties: - Answer phones, take messages and greet patients. Educate patients regarding diet, family planning, emotional problems, and health maintenance. Act as the backup to the physician when emergency treatments or complex procedures come up. Display professional judgment regarding consultation with supervising physicians concerning appropriate treatment. Requirements: High school diploma or GED equivalent required. Certified Medical Assistant. Current CPR certification. Strong communication skills and the ability to work well with a team in a fast-paced environment At least 1 year of previous clinical experience is preferred. About Friend Health: Friend Health is a healthcare organization dedicated to providing optimum healthcare services and essential resources to underserved communities for over 65 years. Our trusted healthcare professionals are here to serve everyone, providing adult medicine, women's health, children's health, mental health, substance abuse disorder, and dental services. It's who we are. It's what we do. Friend Health benefits include medical dental, vision, paid time off, retirement savings and professional development. Our benefits are industry leading, with low to no deductibles via the Blue Cross network. Costs for insurance has a high contribution rate by the employer to reduce the cost to you and your family. We offer PTO, sick days and personal paid days off after the completion of the probationary period. Powered by JazzHR pPAlYXS71V

JOB SUMMARYThe Revenue Cycle Manager is responsible for overseeing day-to-day operations of the revenue cycle, including provider enrollment, claims, payments, credit balances, insurance reimbursement, and self-pay management. The Manager ensures goals and objectives align with the strategic vision of FH - HRDI and collaborates with the CFO or designee to support improvements that enhance revenue or reduce costs. The Manager coordinates revenue cycle activities to ensure reimbursement compliance and supports efficient account management, payor communication, and collections. Additionally, the role involves implementation of organizational changes and process improvements.JOB DUTIES Manage operational, financial, and personnel activities related to the revenue cycle. Ensure staff compliance with all applicable laws, regulations, and guidelines. Identify issues, risks, and opportunities for improvement within the area of responsibility. Analyze and summarize revenue cycle data; monitor performance against KPIs. Assist in identifying coding and utilization review needs; recommend procedural updates. Ensure compliance with accreditation and state requirements/guidelines. Collaborate on annual goals and objectives with the CFO. Monitor metrics and trends; align operations with organizational goals. Provide feedback to providers/coders and support corrective education as needed. Support middle revenue cycle needs and procedural recommendations. Promote productivity and operational efficiency. Maintain vendor and program relationships (e.g., Illinois Managed Care Programs). Stay informed of industry trends and incorporate relevant practices into workflow. Financial Management: Monitor gross charges, adjustments, rejection/denial rates, and collection metrics. Provide revenue projections to the Accounting team for monthly revenue recording. Share KPI data related to encounters, resubmissions, payor mix, and revenue mix. Calculate and communicate contractual and uncollectible (bad debt) allowances. Oversee vaccination program revenue reporting and associated costs. Assist with annual Medicare and Medicaid cost reports for revenue components. Support cost reduction strategies, including staffing assessments. QUALIFICATIONS Bachelor's degree in Healthcare Administration, Business Administration, Finance, or a related field preferred. 5-7+ years of progressively responsible experience in billing, collections, coding, and payor relations may substitute for formal education. Experience balancing operations between a primary care/FQHC environment and a behavioral health/mental health setting. Prior experience in a Federally Qualified Health Center (FQHC) preferred. Familiarity with CCBHC (Certified Community Behavioral Health Clinic) reimbursement models strongly preferred. Knowledge of Prospective Payment System (PPS) reimbursement methodologies. Knowledge of EPIC and/or AthenaPractice (Centricity) EHR systems a strong plus. Strong analytical and decision-making skills. Flexibility, proactive attitude, and problem-solving mindset. Strong organizational skills and attention to detail. Effective communicator with written and verbal proficiency. Knowledge of healthcare administration, medical terminology, and applicable regulations. Familiarity with service contract negotiation and accounting principles. Ability to manage multiple projects and adapt to change. SMART GOALS Maintain membership in professional organizations for continued learning and networking. Assess staff development needs and provide annual resources and goal setting. Integrate ethical standards and core values into daily operations. Maintain complete and compliant records aligned with legal, regulatory, and policy requirements. WORKING CONDITIONS The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known.PHYSICAL REQUIREMENTS Must be able to sit, stand, and walk for extended periods of time. Travel to outreach events within the community required Occasional evening or weekend hours may be necessary to support community events. EMPLOYMENT CONDITIONSThis is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.BENEFITS Medical, Dental, and Vision Insurance 403(b) Retirement Plan Paid Time Off (PTO) & Paid Holidays Life Insurance & Disability Coverage Tuition Reimbursement & Professional Development Opportunities Wellness Programs & Employee Assistance Programs (EAP) Equal Employment Opportunity (EEO) StatementFriend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.Join our Team!At Friend Health - HRDI, we are dedicated to improving the lives of those we serve through compassionate care, innovation, and teamwork. If you are passionate about driving healthcare performance, fostering collaboration, and making a meaningful impact in your community-we invite you to grow with us. We offer a supportive work environment, professional development opportunities, and a comprehensive benefits package. Be part of something greater. Join Friend Health - HRDI today!

Job Description Primary responsibilities to provide outreach and engagement services with individuals, groups and organizations in the community, including police departments, schools, churches, DCFS, Department of Public Aid, Courts, etc. POSITION RESPONSIBILITIES Provide mobile crisis response services in pairs of two which include assessment, engagement, and safety planning with individuals in the community Conduct outreach/engagement follow up visits and calls to Call4Calm or 988 inquires; contact clients from attributed health plans and/or recently discharged from hospitals or emergency room; provide care coordination assistance and referrals services to additional programs as needed. Maintains regular communication with referral sources to plan and coordinate treatments and services, relay information on case progress, respond to questions or concerns on program services or options. Promotes HRDI programs to hospitals personnel and develops appropriate contacts to enhance opportunities for future referrals. Give marketing resources to community partners to explains HRDI programs, treatment options and requirements to potential clients Completes required paperwork related to screenings; submit reports as requested. Provide staffing for shifts where coverage is needed; on-call coverage as needed Communicate effectively with the Program Supervisor and team for consultation and information sharing Complete all documentation and reports in a timely and thorough manner Perform other related duties and/or projects as assigned Participates in various collaborative projects and meetings with current and potential referral sources to facilitate outreach objectives. Identifies and evaluates trends and patterns of referrals and participates in program/process improvements to enhance referral outcomes. Performs initial case management to facilitate program admission and retention, which includes encouraging and motivating clients' participation and commitment to treatment, directing clients to additional services as needed, following up with various agencies and insurance carriers to resolve problems. QUALIFICATIONS High School Diploma or GED; at least 1 year of experience that is directly related to the duties and responsibilities specified. Knowledge of community associations/affiliations. Excellent communication skills. Excellent writing skills. Well organized, detailed oriented and able to function in a fast-paced work environment. Knowledge of computers and applicable software. Valid Driver's license Must be able to lift 20-30 lbs. Powered by JazzHR UMQVlG6TN2

The Accounts Payable Clerk (AP) will be responsible for reconciling vendor statements, reimbursements, verify invoices, and handling payment processing, ensuring all suppliers and service providers are paid accurately and on schedule. This role will manage a large volume of invoices and documentation and must have an awareness of basic accounting practices and procedures. The AP Clerk will identify and resolve invoice discrepancies and will respond to finance related requests within the period designated by Finance Leadership. JOB DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Monitor the Accounting inbox to receive and review requests for payment or assistance. Enter invoices, prepare, and issue payments to vendors, ensuring timely and accurate payments. Keeping accurate records of payments, vendor files, and other relevant documents. Assisting with the preparation of financial reports and statements related to accounts payable. Charges expenses to accounts and cost centers by analyzing invoice or expense reports. Responsible for verifying and resolving purchase order, contract, invoice, reimbursements or payment discrepancies and documentation. Verifies vendor accounts by reconciling monthly statements and related transactions. Balancing out all payables each day and assisting in preparation of daily and monthly reports. Perform day-to-day financial transactions including verifying, classifying, and recording accounts payable data and balancing vendor and expense statements. Perform other duties as assigned. QUALIFICATIONS GED required; Associates preferred. Advanced proficiency level with Microsoft products including Word, Power Point, Excel, etc. 2-5 years of equivalent work experience in a finance position and FQHC experience a strong plus. Ability to work autonomously in a challenging environment. Exceptional verbal and written communication skills with a strong emphasis on customer service. Excellent time management, follow-through, and organizational skills Ability to manage multiple priorities with a high degree of accuracy. Some knowledge of Hybrent, Sage, EHR systems and billing software, Centricity and Epic a plus. SMART GOALS (OUTCOMES) Ensuring the accuracy of invoice processing. Ensure payments are processed by vendor deadlines. Work with Finance Leadership to create processes that minimize fraud. PHYSICAL REQUIREMENTS The physical demands described are representative of those that must be met by an employee to successfully perform. The employee frequently is required to stand, walk, reach with hands and arms. WORKING CONDITIONS (The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known. BENEFITS & COMPENSATION Hourly Rate: $24.04 Comprehensive Benefits Package, including: Medical, Dental, and Vision Coverage Paid Time Off (PTO) & Holidays 403 B Professional Development Opportunities Employee Assistance Program (EAP) EMPLOYMENT CONDITIONS This is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed. Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Mission Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities. The Pharmacy Technician Trainee is responsible for various tasks, including prescription handling, patient assistance, and maintaining pharmacy operations. Duties involve computerized record-keeping, medication preparation, customer service, and adherence to regulatory standards. This is a short-term position, with a maximum duration of 2 years. Training & Certification Requirements: * Trainees may begin working prior to licensure for up to 60 days after submitting a complete application to the Illinois Department of Financial and Professional Regulation (IDFPR). * Within 6 months of hire, trainees must enroll in and begin an accredited Pharmacy Technician education and training program, such as those approved by: * Accreditation Council for Pharmacy Education (ACPE) * American Society of Health-System Pharmacists (ASHP) * Or other approved programs * Completion of the program is required to maintain employment. Failure to do so within 6 months may result in termination. Support * The organization will offer financial support to empower staff to obtain the required Certification * Technicians will need to agree to work at Lawndale Christian Health Center for at least 1 year after completing the program. Principal Duties and Responsibilities* * assisting patients * support pharmacists * maintaining the robotic dispensing system * Uphold cleanliness standards * Demonstrate punctuality, honesty, and willingness to learn from others. Required Skills or Abilities* * Ability to strongly embrace and personify the mission of the Lawndale Christian Health Center. * Ability to work independently and set priorities in accordance with the needs of the Pharmacy. * Good interpersonal skills are a necessity. * Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers. Required Knowledge, Experience, or Licensure/Registration * High School Diploma or equivalent is required * In the process of receiving an Illinois pharmacy tech license preferred

Join Our Finance Team & Lead with Excellence Friend Family Health Center is seeking an experienced and detail-oriented Accounting Manager to oversee financial operations, maintain the integrity of accounting records, and ensure compliance with financial regulations. Reporting to the Controller, this role requires expertise in financial management, leadership, and a commitment to accuracy in all accounting processes. Key Responsibilities Financial Reporting & Analysis Prepare and analyze financial statements, reports, and forecasts. Present financial data and variance analysis to management, investigating any discrepancies. Conduct in-depth financial analysis, identifying trends, risks, and opportunities. Budget Management Assist with budget development and financial planning. Monitor expenditures and budget variances, implementing corrective actions as needed. Work closely with grants managers and provider services to maximize available revenue. Compliance & Auditing Ensure compliance with accounting principles, internal policies, and financial regulations. Partner with senior leadership to oversee financial audits and implement process improvements. Liaise with external auditors to facilitate smooth and accurate audit processes. Leadership & Team Supervision Lead and mentor a team of accounting professionals. Delegate tasks, conduct performance evaluations, and support professional development. Supervise Senior Accountant, Staff Accountant, and Accounts Payable Supervisor. Process Improvement & Cash Flow Management Continuously assess and improve accounting procedures and internal controls. Implement best practices to optimize efficiency and financial accuracy. Monitor cash flow activities and oversee cash management operations. Perform other duties as assigned within the scope of this role. Supervisory Responsibilities This position assigns and reviews work, conducts performance evaluations, and provides guidance and disciplinary recommendations for direct reports: Senior Accountant Staff Accountant Accounts Payable Supervisor Educational Requirements Bachelor's degree or higher in Accounting, Finance, or a related field. CPA certification preferred Experience & Skills 5-7 years of progressive experience in accounting and financial management 2+ years of managerial experience (preferred) Proficiency in accounting software and ERP systems (Sage Intacct preferred) Advanced Microsoft Excel skills Strong knowledge of GAAP and regulatory compliance Familiarity with Uniform Guidance and nonprofit financial management Excellent analytical, problem-solving, and decision-making abilities. Strong leadership, communication, and interpersonal skills Ability to manage multiple priorities in a fast-paced, dynamic environment Commitment to teamwork, professionalism, and customer-focused service Occupational Risk for Exposure to TB This position carries an occupational risk for exposure to Tuberculosis (TB) due to extensive patient contact. Employment is contingent upon annual TB testing, unless an exception applies: Documented medical contraindications Documented religious objections Standardized Benefits Package Friend Health offers a comprehensive benefits package, including: Medical, dental, and vision insurance. 403(b) retirement plan with employer contribution. Generous paid time off (PTO) and holidays. Equal Employment Opportunity (EEO) Statement Friend Family Health Center is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other protected status under applicable laws. Join Our Team! If you are a finance professional looking to lead an accounting team, optimize financial processes, and contribute to a mission-driven organization, we encourage you to apply! Join Friend Health today and help us drive financial excellence!

Job Description Responsible for providing direct clinical services to clients in accordance with the client's treatment plan at the appropriate level of care as required by the ASAM clinical structure. Utilize Automated System as primary instrument to complete clinical progress. Participate in a minimum of four (4) hours per month of direct clinical supervision, one of which is to be one on one with immediate supervisor. Responsible for maintaining appropriate clinical documentation and compliance with record keeping standards as required by regulatory funding agencies and ASAM clinical structure. Provide direct clinical services for client's diagnosed with substance abuse and or co-occurring disorders at different levels of care as indicated by treatment plan. Responsible for ensuring that current treatment plans exist for each client on caseload as well as all pertinent clinical record keeping data. Participate and present in Utilization Management Team (UMT) staffing as scheduled. Perform the following clinical tasks at UMT: a: When presenting, ensures clinical documentation exists that support recommendation for either continued b: Ensures that UMT treatment recommendations are incorporated in client's treatment plan Maintains productivity and clinical standards as required by treatment plans. Respond within the required time frame established by utilization management and Program Supervisor to implement corrective action on any clinical record keeping area that is cited. Participate in the CADC and MISA in-service trainings during probationary period and ongoing professional development as approved by Program Supervisor. Ensures that all certification and licensing requirements are kept active and up to date. Performs other related duties as assigned. QUALIFICATIONS IAODAPCA certified (CADC) Bachelors Degree in social work or related fields preferred Two years of direct client service in a substance abuse and or MISA treatment setting is a plus Knowledge of grant funding policies and procedures and applicable local, state, federal regulations Knowledge of ASAM and clinical quality assurance standards is a plus Ability to work as part of a multidisciplinary team in a fast paced environment Excellent written and verbal skills required Ability to use independent judgment Knowledge of computers and Microsoft Office Programs WORKING CONDITIONS AND PHYSICAL EFFORT: Work is normally performed in a typical interior/office work environment. Moderate physical activity. May require physical effort including lifting up to 15-25 pounds and some extended periods of standing or walking. No or very limited exposure to physical risk. Valid Driver's License required to travel to different programs Ability to lift 15 - 25 lbs. salary starting at $45k Powered by JazzHR NlADtMw7T3

Job DescriptionFriend Health is seeking Clinic Coordinators to join their team at their Cottage Grove location. The ideal candidate will have 2-3 years of customer service skills, experience with electronic health records and general office skills. The clinic Coordinator role offers a competitive salary and benefits package. Clinic Coordinators perform reception and clerical duties of considerable difficulty in outpatient clinic settings. This position involves extensive utilization of clinic systems and constant interaction with patients, physicians, and other members of the clinic staff. Clinic Coordinators must possess a strong customer service orientation and commitment to excellence and accuracy; while working in a fast paced, multi-tasking environment. Required Experience:• Associate degree desired or some college work. High School Diploma or GED required. • 2-3 years of direct public contact experience with particular emphasis on customer service skills. • Electronic Health Record (EHR) experience desired • Ability to type 35 wpm and perform general office duties. • Familiarity with telephone, intercom systems, and personal computers. • Ability to enter and retrieve data accurately. • Strong interpersonal skills; ability to handle conflicts with patients using tact, courtesy and discretion. • Ability to handle sensitive matters according to Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. • Ability to attend mandatory training classes offered after hours or on weekends, with advance notice. Essential Job Duties & Responsibilities: • Maintain office supplies and forms necessary to carry out front desk activities • Maintain familiarity with various types of insurance program/plans • Assist with Medicaid applications to include Newborn add-on, MPE, and CountyCare • Maintain familiarity with Federally Qualified Health Center program requirements including Sliding Fee Scale discount program • Work collaboratively with all departments to ensure timely registration and that patient care activities are coordinated effectively • Collect balances and copayment due at time of check in • Reconcile daily balances at the end of the day and submit deposits with batch report to Site Manager • Enter and verify all patient demographic and insurance information correctly at every point of patient contact • Schedule appointments for patients in accordance with established procedures • Confirm patient appointments by telephone 24 hours in advance and document outcome • Call No Show within 24 hours of missed appointment and attempt to reschedule • Obtain authorization for treatment from managed care organizations and/or explain self-pay ramifications to patient Powered by JazzHR 3y5SHX2IF6

Friend Health is seeking a dedicated and detail-oriented MHN Care Coordinator to support patient care by serving as a liaison between patients, families, and clinical teams. This role plays a key part in improving patient outcomes through assessments, care coordination, referrals, and follow-up. The Care Coordinator will navigate Electronic Health Records (EHR), conduct patient assessments, and ensure smooth care transitions in alignment with the Medical Home Network program. JOB DUTIES Patient Care Coordination Conduct Health Risk Assessments to evaluate patient needs. Coordinate care between clinical teams, patients, and families. Provide disease-specific and preventive care education. Ensure timely provider follow-up after hospitalizations and emergency visits. Assist with referrals, care transitions, and scheduling. Retrieve discharge summaries and medical records for continuity of care. Develop and implement low-level care plans for patients. Conduct home visits when necessary. Administrative & Data Management Accurately utilize EHR and Practice Management Systems. Maintain and track patient data, compile reports, and monitor care efforts. Participate in care management meetings to discuss patient needs. Customer Service & Communication Provide courteous, professional communication with patients and families. Maintain confidentiality in line with HIPAA. Manage incoming/outgoing calls, documenting all patient interactions. QUALIFICATIONS High school diploma or equivalent required. 2-3 years of related experience with direct public contact, customer service, or care coordination. Experience with Electronic Health Records (EHR) required. Strong data entry and typing skills. SMART GOALS Complete 95% of Health Risk Assessments for new MHN patients within 30 days of assignment. Ensure 100% documentation accuracy in EHR with less than 2% error rate during quarterly audits. Achieve 90% patient follow-up completion rate within 7 days of ER or hospital discharge. WORKING CONDITIONS The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known. PHYSICAL REQUIREMENTS Frequent sitting with occasional standing and walking. Ability to bend, reach, and lift up to 10 lbs. EMPLOYMENT CONDITIONS This is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed. BENEFITS & COMPENSATION Hourly Pay: $20.00- 21.01 Medical, Dental, and Vision Insurance 403(b) Retirement Plan Paid Time Off (PTO) & Paid Holidays Life Insurance & Disability Coverage Tuition Reimbursement & Professional Development Opportunities Wellness Programs & Employee Assistance Programs (EAP) Occupational Risk for Exposure to TB: There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary. Equal Employment Opportunity (EEO) Statement Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer. Join our Team! If you are passionate about patient-centered care and want to make a difference in the lives of individuals and families, we encourage you to apply and become part of our dedicated Care Coordination team at Friend Health.

Job Description A Master's Level professional responsible for providing direct care services to adult clients in the Adult Mental Health Program including providing community support services, either individually or in a group, as specified by the Program Supervisor and/or the Clinical Manager. Clinician will be responsible for providing offsite and onsite services to adults within the Division of Mental Health's Adult Outpatient Program who do not meet the criteria for ACT, CST or CSR programming and who are integrated within the recovery community. Provide counseling with an emphasis on prevention of relapse. Work with individuals and groups to promote optimum mental health. Assist individuals with co-occurring disorders; family, parenting, and marital problems; suicide; stress management; problems with self-esteem; and issues associated with mental and emotional health. POSITIONS RESPONSIBILITIES Provide billable Medicaid services to all assigned clients/ residents; Meet weekly productivity of 26 hours. Completes Mental Health Assessments through a formal process of gathering information regarding a client's mental and physical status and presenting problems resulting in the identification of the client's mental health service needs and recommendations for service delivery; As a member of an interdisciplinary team develop comprehensive Treatment Plans (initial and updates) within the required timeframes; Completes all necessary service planning as required by Rule 132; Assure the participation of team members, the individual, the guardian, the family and necessary; professionals in the treatment process, unless the individual is not legally disabled and does not desire the involvement of the family or the family refuses to participate; As indicated and within the confines of confidentiality counsels family members to assist them in understanding, dealing with, and supporting clients. Meet with families, probation officers, police, and other interested parties to exchange necessary information during the treatment process. Refer patients, clients, or family members to community resources or to specialists as necessary. Initiate and coordinate the interdisciplinary process as often as specified in the services plan or when required by problems or changes; Provide intensive stabilization, assessment, crisis intervention and case management; Participate in all required training as offered in the mental health division; Ensure that client records are maintained in accordance with Section 115.300(I); Provide individual, family and group therapy to assigned clients to promote emotional, cognitive, behavioral or psychological changes as indicated; Guide clients in the development of skills and strategies for dealing with their problems; Prepare and maintain all required treatment records and reports; Evaluate the effectiveness of current counseling interventions and clients' progress in resolving identified problems and moving towards defined objectives. Modify treatment activities and approaches as needed to comply with changes in clients' status. Learn about new developments in their field by reading professional literature, attending courses and seminars, and establishing and maintaining contact with other social service agencies. Actively discuss with individual clients their plans for life after successful discharge from the program. Gather information about community mental health needs and resources that could be used in conjunction with therapy. Provide psychosocial rehabilitation services and community support group services to clients within the day treatment program; Provide psycho-educational services to family members of assigned clientele as warranted or indicated; Complete and receive authorizations and pre-certifications for assigned clientele; Ensure that all requirements for casemanagment activities and supports related to Permanent Supportive Housing (Bridge/Voucher) clients are adhered to in a timely and efficient manner; Help consumers apply for and transition to other types of long-term housing assistance, such as Section 8 vouchers or public housing; Assist, guide, and refer consumers to other resources, as needed. Maintain confidentiality of records relating to clients' treatment; Perform other duties as assigned Satisfactory Attendance QUALIFICATIONS Master's Degree in Social Work, Psychology, Counseling or an appropriate human service field; Minimum of two years experience in the human service field; Knowledge of and proficiency in computer programs, i.e. Microsoft Word, Excel, Adobe, etc; Demonstrate a high degree of skill in problem solving and working effectively with people. Must be detail oriented and flexible. Knowledge of Community Mental Health, Rule 132 and the Department of Mental Health; Ability to communicate effectively and serve as a liaison to primary referral sources, families, team members, school districts, community agencies, and signatory partners. WORKING CONDITIONS AND PHYSICAL EFFORT: Work is normally performed in a typical interior/office work environment. Moderate physical activity. May require physical effort including lifting up to 15-25 pounds and some extended periods of standing or walking. No or very limited exposure to physical risk. Ability to lift 15 - 25 lbs. Powered by JazzHR bj OrpypZTv

The Behavioral Health Consultant works as part of the Integrated Care Team to provide integrated behavioral health care within the primary care team in our clinic setting. This position reports to the Behavioral Health Manager. The BHC is primarily responsible for providing clinical services and may be required to work evening and/or weekend shifts. The BHC will conduct one-on-one, group and family therapy services to patients aimed at helping them improve their quality of life. The BHC will provide direct support and advocacy services aimed at enhancing patients' development, problem-solving, and coping capacities; as well as linking them to appropriate resources and services. Office locations for BHC may vary based on referral volume and service need. Some locations may require evening hours. JOB DUTIES Clinical Duties Screen and assess patients and provide brief therapeutic interventions and quality mental health consultation services, completing at least 12 clinical consultations per day. Provide walk-in and scheduled clinical consultations to increase patient access to individual /family counseling and support, screening, assessment, brief treatment, health literacy and primary prevention activities, patient engagement and activation, linkages, outreach, and advocacy. Provide information, referral services, care coordination, crisis assessments/triage with appropriate interventions that span across our multidisciplinary team of physicians, psychologists, social workers, and other professional staff. Stays current professionally with all therapeutic interventions and assessment techniques to maintain clinical skills. Participate in case consultations and supervision to increase clinical competency and remain abreast of effective evidence-based practices within the profession. Develops and maintains thorough knowledge of referral resources throughout the service area. Maintain patient privacy, safety, confidentiality, and advocacy while adhering to ethical, legal, regulatory and accreditation standards. Provides services with respect for the autonomy, dignity, privacy, and rights of Friend Health-HRDI patients. Works collaboratively with care team to coordinate services necessary for patients to achieve recovery. Good knowledge of psychopharmacology. Administrative & Data Management The BHC must be able to work efficiently with multiple software systems, WORD, Excel, Centricity and EPIC. Brief and efficient documentation and scheduling in electronic health record, in accordance with Standard Operating Procedures. Maintains up to date knowledge of billing codes and other third-party reimbursement sources. Maintain personal provider desktop referrals, including scanning, faxing, and responding to messages. Participate in daily huddles, care team meetings, and patient care conferences to support team-based care. Monitor and report abnormal refrigerator temperatures for vaccine and specimen storage. Customer Service & Communication Provide exceptional patient-centered care, always maintaining a professional and respectful demeanor. Communicate with pharmacies, providers, and patients regarding prescriptions, refills, and medication education. Ensure adherence to HIPAA policies by always maintaining patient confidentiality. Assist patients and families in understanding discharge instructions, referrals, and follow-up care plans. General Responsibilities Adheres to all department/Friend Health- HRDI clinic policies/procedures and Professional Code of Ethics. Participate in staff training, in-services, and continuing education to maintain competency. Maintain compliance with infection control protocols and designated isolation procedures. Support emergency response efforts, including basic life support and first aid as required. Perform other duties as required or assigned within the scope of responsibilities. QUALIFICATIONS Masters' Degree or doctoral degree in counseling, psychology, or social work. Licensed and certified in the State of Illinois to practice (LCSW, LCPC or Licensed Clinical Psychologist) Two - four years of experience in the field or a related area, clinical psychology preferred. Clinical psychosocial diagnosis experience involving direct patient care along with consultation, evaluation, and research. Experience working with underserved, diverse and transient populations. Experience working with patients who have co-occurring mental health, substance abuse, and social & physical health challenges. Strong data entry skills with the ability to accurately track and organize case management and care coordination activities. Rely on experience and judgment to plan and accomplish goals. SMART GOALS Increase client retention rate by 10% over the next six months by implementing new check-in procedures and flexible scheduling. Complete continuing education training as required to maintain licensure and enhance client outcomes. Engage in regular self-care practices and seek support to manage the emotional demands of clinical work. WORKING CONDITIONS The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known. PHYSICAL REQUIREMENTS The physical demands described are representative of those that must be met by an employee to successfully perform. The employee frequently is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. EMPLOYMENT CONDITIONS This is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed. BENEFITS Medical, Dental, and Vision Insurance 403(b) Retirement Plan Paid Time Off (PTO) & Paid Holidays Life Insurance & Disability Coverage Tuition Reimbursement & Professional Development Opportunities Wellness Programs & Employee Assistance Programs (EAP) Equal Employment Opportunity (EEO) Statement Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer. Join our Team! Are you passionate about improving the mental well-being of individuals in underserved communities? At Friend Health - HRDI, we are committed to delivering high-quality, integrated care to those who need it most. As a Behavioral Health Consultant, you'll play a critical role within a collaborative care team, helping patients achieve emotional wellness through compassionate, evidence-based support. If you are a licensed behavioral health professional who thrives in a fast-paced clinical environment, values teamwork, and is driven by purpose-we invite you to join our mission and make a meaningful impact every day.