FRIEND FAMILY HEALTH CENTER jobs in Chicago, IL

Job Description Responsible for assessing appropriate levels of care based upon comprehensive criteria and identification of appropriate services both within HRDI and externally. RESPONSIBILITIES Must be available, a rotation determines, on 24 hour basis, to intervene to crisis needs. Works closely with State Mental Health Facility to plan for services needed or high rates users referred because they a re to be discharged from inpatient care. Works closely with community support treatment team triage. Maintains professional working relationship with all referral agencies. Develop plans to refer, link, and place individual with community based treatment and other needed resources. Assists individuals by referring/linking, placing them with recreation, transportation, financial and medical entitlement, vocational rehabilitation services, as appropriate as needed. Coordinates inter and intra-agency services. Conduct outreach and case findings. Determine eligibility and conduct comprehensive assessment of service needs. Develop the comprehensive master Individual Treatment appropriate housing facilities, with the input of the client and/or family unit. Review Individual Treatment Plan of clients regularly to assess effectiveness and need for specific plan elements, again with input of the client customer and/or family. Monitor and evaluate all services provided to individual clients. Responsible for locating appropriate housing facilities as needed. Provide supportive counseling to individual client and/or family as needed. Provide problem solving assistant to client and/or family as needed Provide public education on services available le and needs of the mentally ill as opportunities arise and/or as assigned by the Vice President. Participates in staff meetings scheduled by the supervisor. Document all services provided in progress notes and must perform DIS billings of service on timely basis. Maintains appropriate credentials and pursues internal and/or external training and development opportunities. Performs other duties as assigned. QUALIFICATIONS Bachelor's Degree in related human services/social services field Valid Driver's License and vehicle required to travel Two-three years experience in mental health setting preferred Knowledge of utilizing DMS IV and ASAM criteria for purposes of assessing clinical diagnoses and appropriate client placement Knowledge of medical needs and available resources to the psychiatrically disabled persons. Knowledge of appropriate record keeping procedures Sensitivity to multi-cultural differences Ability to work as part of a multi-disciplinary team to ensure continuous improvement in all service areas. relate well to people of all socioeconomic groups Knowledge of computers and applicable software Excellent Writing Skills Knowledge of languages other than English helpful, particularly Spanish WORKING CONDITIONS AND PHYSICAL EFFORT: Work is normally performed in a typical interior/office work environment. Moderate physical activity. May require physical effort including lifting up to 10-25 pounds and some extended periods of standing or walking. No or very limited exposure to physical risk. Ability to lift 15 - 25 lbs. Powered by JazzHR nOQRJJ47Jm

Esperanza Health Centers offers benefits to all its full-time employees: BCBS Medical PPO Plans | Ameritas Dental | Eye Med Vision | Tuition Reimbursement up to $5,000 per year | 10 Paid Holidays and 21 Days of Paid Time Off Compensation (Based on experience and qualifications) $44,700 - $53,000 Schedule: Monday - Friday, may include weekend and evening hours as needed for events or outreach The Marketing & Communications Coordinator supports Esperanza Health Centers' marketing and communications efforts by assisting in the development and execution of campaigns, managing social media engagement, and maintaining brand consistency across platforms. This position plays a key role in keeping Esperanza's community informed and engaged through social media, email, text, and print communications. The Coordinator will assist in executing marketing strategies for all programs, including Panorama PACE, population health campaigns, and community events. Primary Duties and Responsibilities: * Create and schedule engaging social media content across Facebook, Instagram, LinkedIn, and other relevant platforms; monitor engagement and respond to community messages and comments in a timely, professional manner. * Maintain a marketing content calendar, including health observances, awareness weeks, and internal recognition days (e.g., Provider Day, APP Week). * Track and respond to online reviews (e.g., Google), escalating feedback as appropriate and maintaining reports of trends or key insights. * Maintain and organize Esperanza's marketing assets, including photos, videos, and graphic files, ensuring current and accurate documentation. * Maintain and monitor Esperanza's printed materials inventory; ensure clinics are stocked with up-to-date materials and coordinate reprinting when needed. * Assist with basic community research to identify marketing opportunities, outreach partnerships, and population health trends. * Assist in developing and executing digital, text and print campaigns to support Esperanza's core programs and initiatives, including population health and Panorama PACE marketing efforts. Create flyers, website content, waiting room visuals and other materials, as needed. * Assist in capturing photos and videos at events, celebrations, and community activities. * Support the creation and distribution of the Weekly Squeeze and internal communications, including updating the El Centro homepage and banners. * Assist in collecting and organizing marketing data to measure campaign performance and support the development of future strategies. * Support media events and relations efforts by tracking Esperanza's press mentions and maintaining up-to-date media, political, and partner contact lists. * Perform other duties as assigned by the Marketing and Communications manager. Requirements * High school diploma or equivalent required; associate or bachelor's degree in marketing, communications, or related field preferred. * One to two years of experience in social media, marketing, communications, or related work preferred. * Strong written and verbal communication skills in English and Spanish. * Proficiency with Microsoft Office and comfort using online platforms such as Canva and SharePoint. Experience with basic graphic design tools (e.g., Adobe Creative Suite preferred). * Strong interpersonal and customer service skills. Friendly, outgoing personality with strong interpersonal and communication skills. * Proficiency in social media platforms including Facebook, Instagram, LinkedIn, and X. * Familiarity with basic photography and video editing. * Strong organizational skills with the ability to manage multiple projects and deadlines. * Ability to think creatively, take initiative, and work independently or collaboratively as part of a team. * Basic understanding of marketing principles and analytics preferred. Salary Description $44,700- $53,000

Mission Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities. The Care Team Interpreter is responsible for providing support, direction and information to clients/patients of limited English-proficiency so that they will be afforded equal access to the services provided at LCHC. Qualifications * Must be fluent and proficient in Spanish and English (speaking and writing) * Must have effective communication and listening skills. * Requires experience and demonstrated ability to work in a multi-cultural setting. * Requires some computer skills (Windows preferred) and telephone experience preferred. * Ability to strongly embrace and personify the mission of the Lawndale Christian Health Center. * Ability to collaborate and interact with a diverse group of health care professionals. * Ability to organize, solve problems and handle multiple tasks at once. * Ability to work under stress in a high-pressure atmosphere. * Must possess the physical stamina necessary to stand and walk most of the day * Excellent guest relations skills Required Knowledge, Experience, or Licensure/Registration * High School Diploma or equivalent, or the ability to demonstrate competency in job performance Lawndale benefits include: * Health Insurance including Dental, Vision & Pharmacy Benefits * Paid time off / Paid holidays * Educational Reimbursement * Home Buyer Assistance Program * Retirement Contributions and more....

The Patient Support Operator plays a crucial role as the first point of contact for patients, handling incoming calls and scheduling appointments. Patient Support Operators are also responsible for mail workflow, triaging desktop requests, and assisting with pharmacy-related issues. They ensure compliance with regulatory standards, participate in staff meetings, and interact professionally with all patients, staff, and visitors. Principal Duties and Responsibilities * Schedule and rescheduling appointments for Psychiatry and all Care Teams, apart from Dental, Optometry, and BH. * Answer inbound calls and function as a switchboard operator. * Collect, sort and distribute all incoming and outgoing mail, handling over 100 letters daily that require stamping, certified mailing and proper weighing. * Triages a clinical desktop, addressing medication refills, paperwork, pharmacy-related issues, copies of paperwork, vaccine records, etc., handling approximately 30-40 phone notes daily. * Assist the Nursing team with reading patients' RX scripts to determine if they have refills remaining with their preferred pharmacy. * Assist the Nursing team with RX issues needing clarification, such as medication on backorder, unreceived scripts. * Attend staff meetings as announced by supervisor. * Ensure compliance with standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments. * Greet and interact with all patients, staff and visitors in a pleasant and professional manner. * Other duties as required. Required Skills or Abilities * Bilingual in Spanish Preferred * Some computer skills (Windows-based) and telephone experience preferred. * Experience with Microsoft Office is a plus. * Ability to work in a multi-cultural setting. * Ability to strongly embrace and personify the mission of Lawndale Christian Health Center. * Ability to collaborate and interact with a diverse group of healthcare professionals. * Ability to multi-task and problem solve in a fast-paced work environment. * Excellent guest relations skills. * Typing speed of 45 wpm. Required Knowledge, Experience, or Licensure/Registration * High School Diploma or equivalent.

Mission Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities. The Referral Coordinators are core members of Lawndale Christian Health Center's care teams, defined as a small group of clinical and non-clinical professionals working together to manage the health of a defined population of patients. Referral Coordinators are responsible for referral coordination, insurance verification and authorization, and patient communication about specialty appointments. Referral Coordinators will work alongside site managers and other members of the care team, delegating tasks and managing daily workflow. Referral Coordinators must be proactive, well-organized, and function well in a fast-paced clinic environment. Qualifications * Demonstrates excellent communication skills. * Strong ability to multi-task and work well in a fast-paced environments * Requires experience and demonstrated abilities for working in a multi-cultural setting. * Ability to organize and prioritize work appropriately. * Flexibility to work evenings and/or weekends if necessary. * Embraces and personifies the mission of the Lawndale Christian Health Center, by performing work in a whole person way, providing for the physical, emotional, and spiritual needs of staff members and patients. Required Knowledge, Experience, or Licensure/Registration * B.S./B.A. in social/health sciences, nursing, or related degree preferred * Two or more years of relevant experience preferred Lawndale benefits include: * Health Insurance including Dental, Vision & Pharmacy Benefits * Paid time off / Paid holidays * Educational Reimbursement * Home Buyer Assistance Program * Retirement Contributions and more....

Esperanza Health Centers offers benefits to all its full-time employees: BCBS Medical PPO Plans| Ameritas Dental |Eye Med Vision|10 Paid Holidays and 26 Days of Paid Time Off | Continued Medical Education 5 days plus $2000|Eligibility for loan repayment through NHSC| Compensation (Based on experience): $1000,000 to $120,700 The Advanced Practice Provider - HIV Specialist is responsible for delivering high-quality, patient-centered primary care to individuals, including those living with or at risk of HIV. This provider plays a critical role in the diagnosis, treatment, and ongoing management of HIV, with attention to co-occurring conditions and health disparities. The position involves collaborating with interdisciplinary team members including nursing, behavioral health, case management, and pharmacy, to ensure continuity and excellence in patient care in accordance with current clinical guidelines. Primary Duties and Responsibilities: (The following duties and responsibilities are all essential job functions except for those that begin with the word "May.") 1. Provides comprehensive HIV care, including initiation and management of antiretroviral therapy (ART). 2. Manages ambulatory primary care medical practice by eliciting patient histories, performing physical examinations, providing accurate clinical diagnoses, prescribing evidence-based and cost-effective treatments and providing patient education. 3. Participate in Quality Improvement activities of the health center including complete, legible and accurate chart documentation, Peer Review chart audits and reviews, and designated projects. 4. Orders, performs, and interprets laboratory tests and other diagnostics related to HIV and associated conditions. 5. Prescribes and manages medications, including PrEP, PEP, and treatment for co-morbidities. 6. Delivers education and counseling on HIV prevention, treatment adherence, and wellness strategies. 7. Builds and maintains a medical practice with follow-up of return appointments and referrals that assure continuity of care. Coordinates care with internal and external providers and support services.. 8. Maintains accurate and timely documentation in the electronic health record (EHR). 9. Attends required trainings, team meetings, and professional development opportunities to maintain clinical competency. 10. Ensures care is delivered in a culturally competent, trauma-informed, and nonjudgmental manner. 11. Takes call for Esperanza Health Center patients as assigned by the Medical Director. Additionally, the Physician- Primary Care HIV Specialist will provide cross coverage and support as required. 1. The Medical Provider will provide cross coverage and support for Primary Care and Infectious Disease functions as required. 2. Provides urgent care services for patients with acute medical concerns as needed. Responsibilities and duties continued. 3. Assists with general primary care visits during provider absences. 4. Supports STI screening and treatment services. 5. Participates in case conferences or interdisciplinary team rounds. 6. Engages in community outreach or telehealth visits to expand access to HIV services. 7. Provides consultation to peers on HIV-related care questions. 8. Assists in follow-up for patients with missed appointments or adherence challenges. 9. Collaborates with behavioral health and social work for wraparound services. 10. Contributes to public health efforts for testing and prevention. 11. Participates in coverage rotation for HIV clinical services. Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150. Requirements * Minimum 2 years of experience in primary care or infectious disease, preferably with HIV care. * PA or NP degree, board certified or eligible. * HIV specialty certification (AAHIVS) preferred or willing to obtain. * Bilingual in English/Spanish strongly preferred. * Experience with Athena EHR systems preferred.

Mission Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities. The expanded duties Dental Assistant has the same responsibilities as the regular Dental Assistant unless scheduled to function as a provider. When working as a provider, the primary responsibilities are coronal polishing and placement of dental sealants for the scheduled patients. When the Dental Assistant doesn't have a patient, they are expected to help, as needed, with all tasks of the regular Dental Assistant and other staff. Qualifications * Requires experience and demonstrated abilities for working in a multi-cultural setting. * Ability to strongly embrace and personify the mission of the Lawndale Christian Health Center. * Ability to collaborate and interact with a diverse group of health care professionals. * Ability to organize and prioritize work appropriately. * Excellent guest relations skills. Required Knowledge, Experience, or Licensure/Registration * Obtain certification needed for functioning as an expanded duties dental assistant. * High school diploma or equivalent. Lawndale benefits include: * Health Insurance including Dental, Vision & Pharmacy Benefits * Paid time off / Paid holidays * Educational Reimbursement * Home Buyer Assistance Program * Retirement Contributions and more....

Mission Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities. As a member of the Care Team, the Laboratory Assistant position is responsible for administering vaccines and performing venipunctures, finger sticks, skin punctures, and CLIA waived tests on patients. All staff are required to document their work in the electronic medical record, treat patients in a timely and professional manner, and keep their work areas properly stocked, cleaned, and in compliance with applicable regulations. Qualifications * Ability to draw blood and give injections/immunizations on adults, geriatric, pediatric and challenging patients. * Able to work as a member of an interdisciplinary Care Team. * Good physical stamina and an ability to be standing most of the day. * Good interpersonal skills are a necessity, including an ability to work well with the variety of ages, cultures, and temperaments represented among LCHC staff and patients, treating others with kindness and professionalism in all they do. * Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others. * An ability to work independently, take initiative, and set priorities in accordance with the needs and mission of the clinic. * Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations. * Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers. * Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the Lawndale Christian Health Center. Required Knowledge, Education, Experience or Licensure/Registration * High School Diploma or its equivalent. * Satisfactory completion of an accredited medical assistant or phlebotomy training program preferred. * Experience in a medical practice, laboratory, hospital or other clinical setting. * Phlebotomy certification preferred. * Bilingual ability as needed. Lawndale benefits include: * Health Insurance including Dental, Vision & Pharmacy Benefits * Paid time off / Paid holidays * Educational Reimbursement * Home Buyer Assistance Program * Retirement Contributions and more....

Friend Health is seeking experienced Facilities Specialists to join their team. The Facilities Specialist is responsible for the general upkeep of FH - HRDI facilities and oversight of operations to ensure safety and efficiency at all times. This position will manage routine maintenance and emergency repairs to prevent and resolve operational challenges. The position includes repair and maintenance services to ensure FH - HRDI facilities and equipment support operations to full capacity. Responsible for maintaining FH - HRDI facility services, including cleaning, performing maintenance tasks, and repairs under the direction of the Facilities Director. Job Duties: Ability to troubleshoot plumbing issues such as: leaks, clogs, or other drainage problems. Ability to manage problems with the building's electricity. Carpentry skills to handle basic repairs at all FH - HRDI facilities. Minimal grounds keeping work if the facility contains lawns or other outdoor areas in need of maintenance. Attention to detail to ensure that all jobs are completed in an exemplary manner and any potential hazards or warning signs of challenges are not overlooked. Responsible for all service and repair tasks as assigned. Assists with the scheduling of vendors and contractors for necessary building repairs and emergencies outside the scope of routine maintenance. Ensure that regular equipment and systems maintenance schedules are monitored at all times. Follow established safety precautions when performing tasks and using equipment and supplies Reports all hazardous conditions, damaged equipment, and supply issues to the Facilities Director. Experience Required: GED or High School Diploma required, some college preferred. HVAC, Electrical and Plumbing certifications a plus 5-7 years of equivalent work experience in a similar position. Ability to manage multiple projects simultaneously. Ability to work in a fast-paced environment. Strategic thinking and problem-solving abilities, with a focus on data-driven decision-making. Flexibility, adaptability, and a positive proactive approach to challenges. Knowledge of mechanical systems, electrical and plumbing principles required. Strong organizational skills, including detail orientation with strong follow-up and follow-through skills. Salary $48,000-$50,000 Benefits include health, dental, vision, life and disability insurance, 403B plan, FSA and HSA plans, EAP, lifestyle programs, generous PTO and paid holidays.

Mission Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities. Lawndale Christian Health Center is hiring a shelter-based care manager. We provide onsite, primary care at 40 different shelters throughout Chicago. The Shelter-based care manager will support this important work by: * Comprehensively addressing our patient's vast social needs through insurance and benefit navigation, among other resources. * Collaborating with shelter staff and housing partners to support our patient's housing goals. * Coordinating additional healthcare services for our patients, including vision, dental or specialty care. Qualifications * Demonstrates excellent communication skills and is able to communicate clearly to patients, staff, and community agencies * Strong ability to multi-task and work well in a fast-paced, team environment * Demonstrated problem-solving skills * Demonstrated effective interpersonal relationship and customer service skills * Strong organizational and time management skills * Embraces and personifies the mission of Lawndale Christian Health Center, by performing work in a whole person way, providing for the physical, emotional and spiritual needs of staff members and patients Required Knowledge, Education, Experience or Licensure/Registration * Bilingual in English and Spanish preferred * B.S/B.A in social/health sciences required * Two or more years of relevant experience preferred Lawndale benefits include: * Health Insurance including Dental, Vision & Pharmacy Benefits * Paid time off / Paid holidays * Educational Reimbursement * Home Buyer Assistance Program * Retirement Contributions and more....

The pharmacist provides professional pharmaceutical care through frequent interactions with patients and collaboration with providers, nurses and other LCHC staff. As a trusted and accessible member of the healthcare team, the pharmacist aims to make direct positive impacts on patients' health through medication counseling and by serving as a resource for patients and providers. Reports to the Director of Pharmacy. Principal Duties and Responsibilities* * Communicates with patients and providers as necessary to identify, prevent and solve drug-related problems. * Provides accurate, timely information to other healthcare providers and makes appropriate therapy recommendations. * Documents actions and results in patients' electronic medical records and pharmacy software system. * Conducts final review of prescriptions before they are dispensed to ensure accuracy and completeness. * Identifies and provides counseling to specific patients based on current prescriptions and medication history. * Provides medication counseling to patients who desire to speak with a pharmacist in person or on the phone. * Teaches patients how to use insulin and other injectable products, inhalers, glucometers and other medical devices. * Oversees the work of pharmacy technicians and plays an active role in technician training. * Inventories and documents controlled substances in accordance with LCHC policies. * Processes returns on the cash register when necessary and appropriate. * Helps maintain security of the pharmacy department. * Reports medication errors in accordance with LCHC policies. * Participates in the pharmacy and therapeutics committee at the discretion of the Director of Pharmacy. * Attends staff meetings and provider meetings. * Participates in performance evaluations and quality improvement efforts. * Maintains own physical and mental health required to perform duties (including required current immunizations). Maintains professional competence by pursuing opportunities for continuous learning and completes required continuing pharmacy education requirements to further clinical skills and knowledge. * Complies with all state and federal pharmacy practice laws, HIPAA, OSHA and JCAHO regulations and pharmacy policies and procedures. * Performs other duties that may be assigned by the Director of Pharmacy. Required Skills or Abilities* * Ability to embrace and personify the mission of Lawndale Christian Health Center. * Ability to work independently, take initiative, and set priorities in accordance with the needs and mission of the clinic. Commitment to demonstrating personal integrity through punctuality, honesty, teamwork, attention to detail in all work matters and a willingness learn from others. * Clear and concise written and verbal communication skills for communicating professionally with patients and coworkers. * Good interpersonal skills including an ability to interact well with the variety of ages, cultures, and temperaments represented among LCHC patients and staff. * Ability to prioritize and perform a variety of tasks at once. * Flexibility to adapt to changing or stressful conditions, including changes to work schedule. * Fluent use of all software and hardware in the pharmacy department. * Ability to use an interpreter (or Spanish-speaking technician) when necessary to communicate with patients. Strong background in patient counseling. Required Knowledge, Experience, or Licensure/Registration * Education: Doctor of pharmacy (PharmD) Degree from an accredited institution. * Licensure: Registered pharmacist in good standing in the state of Illinois * Knowledge: Spanish is helpful * OIG background check performed prior to employment

Friend Health is seeking a dedicated and detail-oriented MHN Care Coordinator to support patient care by serving as a liaison between patients, families, and clinical teams. This role plays a key part in improving patient outcomes through assessments, care coordination, referrals, and follow-up. The Care Coordinator will navigate Electronic Health Records (EHR), conduct patient assessments, and ensure smooth care transitions in alignment with the Medical Home Network program. JOB DUTIES Patient Care Coordination Conduct Health Risk Assessments to evaluate patient needs. Coordinate care between clinical teams, patients, and families. Provide disease-specific and preventive care education. Ensure timely provider follow-up after hospitalizations and emergency visits. Assist with referrals, care transitions, and scheduling. Retrieve discharge summaries and medical records for continuity of care. Develop and implement low-level care plans for patients. Conduct home visits when necessary. Administrative & Data Management Accurately utilize EHR and Practice Management Systems. Maintain and track patient data, compile reports, and monitor care efforts. Participate in care management meetings to discuss patient needs. Customer Service & Communication Provide courteous, professional communication with patients and families. Maintain confidentiality in line with HIPAA. Manage incoming/outgoing calls, documenting all patient interactions. QUALIFICATIONS High school diploma or equivalent required. 2-3 years of related experience with direct public contact, customer service, or care coordination. Experience with Electronic Health Records (EHR) required. Strong data entry and typing skills. SMART GOALS Complete 95% of Health Risk Assessments for new MHN patients within 30 days of assignment. Ensure 100% documentation accuracy in EHR with less than 2% error rate during quarterly audits. Achieve 90% patient follow-up completion rate within 7 days of ER or hospital discharge. WORKING CONDITIONS The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known. PHYSICAL REQUIREMENTS Frequent sitting with occasional standing and walking. Ability to bend, reach, and lift up to 10 lbs. EMPLOYMENT CONDITIONS This is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed. BENEFITS & COMPENSATION Hourly Pay: $20.00- 21.01 Medical, Dental, and Vision Insurance 403(b) Retirement Plan Paid Time Off (PTO) & Paid Holidays Life Insurance & Disability Coverage Tuition Reimbursement & Professional Development Opportunities Wellness Programs & Employee Assistance Programs (EAP) Occupational Risk for Exposure to TB: There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary. Equal Employment Opportunity (EEO) Statement Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer. Join our Team! If you are passionate about patient-centered care and want to make a difference in the lives of individuals and families, we encourage you to apply and become part of our dedicated Care Coordination team at Friend Health.

The BHC is responsible primarily for providing counseling to patients including walk-in clients. The BHC will conduct one-on-one or group visits with patients and offer mental health therapy to help them improve the quality of their lives. The BHC will provide direct support and advocacy services geared to enhancing the development, problem-solving, and coping capacities of people; provide resources and services to people; linking people with systems that provide them with resources, services, and opportunities; information and referrals to related and outside agencies as appropriate. Experience & Training Masters' Degree in counseling, psychology, or social work. Licensed in the State of Illinois to practice (LCSW, LSW, LPC, LCPC or Licensed Clinical Psychologist) Two - four years of experience in the field or a related area, clinical psychology preferred. Clinical psychosocial diagnosis experience involving direct patient care along with consultation, evaluation, and research preferred. Experience working with underserved, diverse and transient populations. Experience working with patients who have co-occurring mental health, substance abuse, and social & physical health challenges. Accurate data entry skills with tracking, and organization of case management and care coordination programs. Essential Job Duties & Responsibilities Performs a variety of tasks in collaboration with a multidisciplinary team of physicians, psychologists, social workers, and other professional staff. Works evening and/or weekend shifts as required. Stays current professionally with all therapeutic interventions and assessment techniques to maintain clinical skills. Work with management on the integration of physical and mental health services to achieve departmental goals. Develops and maintains thorough knowledge of referral resources throughout the service area. Maintains up to date knowledge of billing codes and other third-party reimbursement sources. Provides services with respect for the autonomy, dignity, privacy, and rights of FFHC patients. Works collaboratively with care team to coordinate services necessary for patients to achieve recovery. Assess clients using standardized assessment/screening tools, measures, etc. to develop problem focused treatment plans, provides appropriate therapeutic intervention and monitors patients' progress throughout the course of treatment. Performs other duties as required or assigned, which are within the scope of duties enumerated throughout. Powered by JazzHR BMJedkrjmh

JOB SUMMARYThe Revenue Cycle Manager is responsible for overseeing day-to-day operations of the revenue cycle, including provider enrollment, claims, payments, credit balances, insurance reimbursement, and self-pay management. The Manager ensures goals and objectives align with the strategic vision of FH - HRDI and collaborates with the CFO or designee to support improvements that enhance revenue or reduce costs. The Manager coordinates revenue cycle activities to ensure reimbursement compliance and supports efficient account management, payor communication, and collections. Additionally, the role involves implementation of organizational changes and process improvements.JOB DUTIES Manage operational, financial, and personnel activities related to the revenue cycle. Ensure staff compliance with all applicable laws, regulations, and guidelines. Identify issues, risks, and opportunities for improvement within the area of responsibility. Analyze and summarize revenue cycle data; monitor performance against KPIs. Assist in identifying coding and utilization review needs; recommend procedural updates. Ensure compliance with accreditation and state requirements/guidelines. Collaborate on annual goals and objectives with the CFO. Monitor metrics and trends; align operations with organizational goals. Provide feedback to providers/coders and support corrective education as needed. Support middle revenue cycle needs and procedural recommendations. Promote productivity and operational efficiency. Maintain vendor and program relationships (e.g., Illinois Managed Care Programs). Stay informed of industry trends and incorporate relevant practices into workflow. Financial Management: Monitor gross charges, adjustments, rejection/denial rates, and collection metrics. Provide revenue projections to the Accounting team for monthly revenue recording. Share KPI data related to encounters, resubmissions, payor mix, and revenue mix. Calculate and communicate contractual and uncollectible (bad debt) allowances. Oversee vaccination program revenue reporting and associated costs. Assist with annual Medicare and Medicaid cost reports for revenue components. Support cost reduction strategies, including staffing assessments. QUALIFICATIONS Bachelor's degree in Healthcare Administration, Business Administration, Finance, or a related field preferred. 5-7+ years of progressively responsible experience in billing, collections, coding, and payor relations may substitute for formal education. Experience balancing operations between a primary care/FQHC environment and a behavioral health/mental health setting. Prior experience in a Federally Qualified Health Center (FQHC) preferred. Familiarity with CCBHC (Certified Community Behavioral Health Clinic) reimbursement models strongly preferred. Knowledge of Prospective Payment System (PPS) reimbursement methodologies. Knowledge of EPIC and/or AthenaPractice (Centricity) EHR systems a strong plus. Strong analytical and decision-making skills. Flexibility, proactive attitude, and problem-solving mindset. Strong organizational skills and attention to detail. Effective communicator with written and verbal proficiency. Knowledge of healthcare administration, medical terminology, and applicable regulations. Familiarity with service contract negotiation and accounting principles. Ability to manage multiple projects and adapt to change. SMART GOALS Maintain membership in professional organizations for continued learning and networking. Assess staff development needs and provide annual resources and goal setting. Integrate ethical standards and core values into daily operations. Maintain complete and compliant records aligned with legal, regulatory, and policy requirements. WORKING CONDITIONS The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known.PHYSICAL REQUIREMENTS Must be able to sit, stand, and walk for extended periods of time. Travel to outreach events within the community required Occasional evening or weekend hours may be necessary to support community events. EMPLOYMENT CONDITIONSThis is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.BENEFITS Medical, Dental, and Vision Insurance 403(b) Retirement Plan Paid Time Off (PTO) & Paid Holidays Life Insurance & Disability Coverage Tuition Reimbursement & Professional Development Opportunities Wellness Programs & Employee Assistance Programs (EAP) Equal Employment Opportunity (EEO) StatementFriend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.Join our Team!At Friend Health - HRDI, we are dedicated to improving the lives of those we serve through compassionate care, innovation, and teamwork. If you are passionate about driving healthcare performance, fostering collaboration, and making a meaningful impact in your community-we invite you to grow with us. We offer a supportive work environment, professional development opportunities, and a comprehensive benefits package. Be part of something greater. Join Friend Health - HRDI today!

The Accounts Payable Clerk (AP) will be responsible for reconciling vendor statements, reimbursements, verify invoices, and handling payment processing, ensuring all suppliers and service providers are paid accurately and on schedule. This role will manage a large volume of invoices and documentation and must have an awareness of basic accounting practices and procedures. The AP Clerk will identify and resolve invoice discrepancies and will respond to finance related requests within the period designated by Finance Leadership. JOB DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Monitor the Accounting inbox to receive and review requests for payment or assistance. Enter invoices, prepare, and issue payments to vendors, ensuring timely and accurate payments. Keeping accurate records of payments, vendor files, and other relevant documents. Assisting with the preparation of financial reports and statements related to accounts payable. Charges expenses to accounts and cost centers by analyzing invoice or expense reports. Responsible for verifying and resolving purchase order, contract, invoice, reimbursements or payment discrepancies and documentation. Verifies vendor accounts by reconciling monthly statements and related transactions. Balancing out all payables each day and assisting in preparation of daily and monthly reports. Perform day-to-day financial transactions including verifying, classifying, and recording accounts payable data and balancing vendor and expense statements. Perform other duties as assigned. QUALIFICATIONS GED required; Associates preferred. Advanced proficiency level with Microsoft products including Word, Power Point, Excel, etc. 2-5 years of equivalent work experience in a finance position and FQHC experience a strong plus. Ability to work autonomously in a challenging environment. Exceptional verbal and written communication skills with a strong emphasis on customer service. Excellent time management, follow-through, and organizational skills Ability to manage multiple priorities with a high degree of accuracy. Some knowledge of Hybrent, Sage, EHR systems and billing software, Centricity and Epic a plus. SMART GOALS (OUTCOMES) Ensuring the accuracy of invoice processing. Ensure payments are processed by vendor deadlines. Work with Finance Leadership to create processes that minimize fraud. PHYSICAL REQUIREMENTS The physical demands described are representative of those that must be met by an employee to successfully perform. The employee frequently is required to stand, walk, reach with hands and arms. WORKING CONDITIONS (The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one's senses, and mental demands.) None known. BENEFITS & COMPENSATION Hourly Rate: $24.04 Comprehensive Benefits Package, including: Medical, Dental, and Vision Coverage Paid Time Off (PTO) & Holidays 403 B Professional Development Opportunities Employee Assistance Program (EAP) EMPLOYMENT CONDITIONS This is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the duties as described. This is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed. Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Mission Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities. The Pharmacy Technician Trainee is responsible for various tasks, including prescription handling, patient assistance, and maintaining pharmacy operations. Duties involve computerized record-keeping, medication preparation, customer service, and adherence to regulatory standards. This is a short-term position, with a maximum duration of 2 years. Training & Certification Requirements: * Trainees may begin working prior to licensure for up to 60 days after submitting a complete application to the Illinois Department of Financial and Professional Regulation (IDFPR). * Within 6 months of hire, trainees must enroll in and begin an accredited Pharmacy Technician education and training program, such as those approved by: * Accreditation Council for Pharmacy Education (ACPE) * American Society of Health-System Pharmacists (ASHP) * Or other approved programs * Completion of the program is required to maintain employment. Failure to do so within 6 months may result in termination. Support * The organization will offer financial support to empower staff to obtain the required Certification * Technicians will need to agree to work at Lawndale Christian Health Center for at least 1 year after completing the program. Principal Duties and Responsibilities* * assisting patients * support pharmacists * maintaining the robotic dispensing system * Uphold cleanliness standards * Demonstrate punctuality, honesty, and willingness to learn from others. Required Skills or Abilities* * Ability to strongly embrace and personify the mission of the Lawndale Christian Health Center. * Ability to work independently and set priorities in accordance with the needs of the Pharmacy. * Good interpersonal skills are a necessity. * Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers. Required Knowledge, Experience, or Licensure/Registration * High School Diploma or equivalent is required * In the process of receiving an Illinois pharmacy tech license preferred

Job Description Responsible for providing direct clinical services to clients in accordance with the client's treatment plan at the appropriate level of care as required by the ASAM clinical structure. Utilize Automated System as primary instrument to complete clinical progress. Participate in a minimum of four (4) hours per month of direct clinical supervision, one of which is to be one on one with immediate supervisor. Responsible for maintaining appropriate clinical documentation and compliance with record keeping standards as required by regulatory funding agencies and ASAM clinical structure. Provide direct clinical services for client's diagnosed with substance abuse and or co-occurring disorders at different levels of care as indicated by treatment plan. Responsible for ensuring that current treatment plans exist for each client on caseload as well as all pertinent clinical record keeping data. Participate and present in Utilization Management Team (UMT) staffing as scheduled. Perform the following clinical tasks at UMT: a: When presenting, ensures clinical documentation exists that support recommendation for either continued b: Ensures that UMT treatment recommendations are incorporated in client's treatment plan Maintains productivity and clinical standards as required by treatment plans. Respond within the required time frame established by utilization management and Program Supervisor to implement corrective action on any clinical record keeping area that is cited. Participate in the CADC and MISA in-service trainings during probationary period and ongoing professional development as approved by Program Supervisor. Ensures that all certification and licensing requirements are kept active and up to date. Performs other related duties as assigned. QUALIFICATIONS IAODAPCA certified (CADC) Bachelors Degree in social work or related fields preferred Two years of direct client service in a substance abuse and or MISA treatment setting is a plus Knowledge of grant funding policies and procedures and applicable local, state, federal regulations Knowledge of ASAM and clinical quality assurance standards is a plus Ability to work as part of a multidisciplinary team in a fast paced environment Excellent written and verbal skills required Ability to use independent judgment Knowledge of computers and Microsoft Office Programs WORKING CONDITIONS AND PHYSICAL EFFORT: Work is normally performed in a typical interior/office work environment. Moderate physical activity. May require physical effort including lifting up to 15-25 pounds and some extended periods of standing or walking. No or very limited exposure to physical risk. Valid Driver's License required to travel to different programs Ability to lift 15 - 25 lbs. salary starting at $45k Powered by JazzHR NlADtMw7T3

Friend Health is looking for several Certified Medical Assistants to join our team. The Medical Assistant will provide medical services to patients under the guidance of a physician, RN or LPN. The ideal person for this type of role is a good listener, outgoing and compassionate, organized and adaptable and an excellent problem solver. This vital role greets our patients, displays professionalism, and maintains confidentiality. Responsibilities: Provide patient-care services- Examine patients, verify all medical history and chart notes. Make a preliminary diagnosis regarding any follow-up procedures needed. Order diagnostic tests as required. Create and maintain patient-care plans, while instructing and guiding patients on progress. Prescribe medication as needed under the direction of a physician. Perform supportive procedures - Perform procedures such as immunizations, injections, suturing and wound care, and managing infection. Other duties: - Answer phones, take messages and greet patients. Educate patients regarding diet, family planning, emotional problems, and health maintenance. Act as the backup to the physician when emergency treatments or complex procedures come up. Display professional judgment regarding consultation with supervising physicians concerning appropriate treatment. Requirements: High school diploma or GED equivalent required. Certified Medical Assistant. Current CPR certification. Strong communication skills and the ability to work well with a team in a fast-paced environment At least 1 year of previous clinical experience is preferred. About Friend Health: Friend Health is a healthcare organization dedicated to providing optimum healthcare services and essential resources to underserved communities for over 65 years. Our trusted healthcare professionals are here to serve everyone, providing adult medicine, women's health, children's health, mental health, substance abuse disorder, and dental services. It's who we are. It's what we do. Friend Health benefits include medical dental, vision, paid time off, retirement savings and professional development. Our benefits are industry leading, with low to no deductibles via the Blue Cross network. Costs for insurance has a high contribution rate by the employer to reduce the cost to you and your family. We offer PTO, sick days and personal paid days off after the completion of the probationary period.

Friend Health is seeking Clinic Coordinators to join their team at their Cottage Grove location. The ideal candidate will have 2-3 years of customer service skills, experience with electronic health records and general office skills. The clinic Coordinator role offers a competitive salary and benefits package. Clinic Coordinators perform reception and clerical duties of considerable difficulty in outpatient clinic settings. This position involves extensive utilization of clinic systems and constant interaction with patients, physicians, and other members of the clinic staff. Clinic Coordinators must possess a strong customer service orientation and commitment to excellence and accuracy; while working in a fast paced, multi-tasking environment. Required Experience:• Associate degree desired or some college work. High School Diploma or GED required. • 2-3 years of direct public contact experience with particular emphasis on customer service skills. • Electronic Health Record (EHR) experience desired • Ability to type 35 wpm and perform general office duties. • Familiarity with telephone, intercom systems, and personal computers. • Ability to enter and retrieve data accurately. • Strong interpersonal skills; ability to handle conflicts with patients using tact, courtesy and discretion. • Ability to handle sensitive matters according to Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. • Ability to attend mandatory training classes offered after hours or on weekends, with advance notice. Essential Job Duties & Responsibilities: • Maintain office supplies and forms necessary to carry out front desk activities • Maintain familiarity with various types of insurance program/plans • Assist with Medicaid applications to include Newborn add-on, MPE, and CountyCare • Maintain familiarity with Federally Qualified Health Center program requirements including Sliding Fee Scale discount program • Work collaboratively with all departments to ensure timely registration and that patient care activities are coordinated effectively • Collect balances and copayment due at time of check in • Reconcile daily balances at the end of the day and submit deposits with batch report to Site Manager • Enter and verify all patient demographic and insurance information correctly at every point of patient contact • Schedule appointments for patients in accordance with established procedures • Confirm patient appointments by telephone 24 hours in advance and document outcome • Call No Show within 24 hours of missed appointment and attempt to reschedule • Obtain authorization for treatment from managed care organizations and/or explain self-pay ramifications to patient