Friendly Enterprise Inc jobs - 40 jobs

SERVICE ASSISTANT MISSION To maintain a clean, safe restaurant, and all dishware and utensils necessary to ensure a memorable dining experience for our guests. ESSENTIAL FUNCTIONS Maintain a clean, neat, and safe environment. Maintain a constant state of urgency. Make sure production areas have adequate supplies of clean dishes and utensils. Anticipate coworker's needs and react before they need to ask. Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness. Look for ways to go above and beyond for your guests and coworkers. Own the entire dining experience, engage whenever necessary. Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction. Inform management of slow-downs and the need to take corrective action. Work as a team, utilize our systems and procedures for maximum efficiency. Bus tables in the dining room when necessary to speed service and resupply. Check equipment temperatures constantly to insure compliance and safety. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work. SERVICE ASSISTANT MISSION To maintain a clean, safe restaurant, and all dishware and utensils necessary to ensure a memorable dining experience for our guests. ESSENTIAL FUNCTIONS Maintain a clean, neat, and safe environment. Maintain a constant state of urgency. Make sure production areas have adequate supplies of clean dishes and utensils. Anticipate coworker's needs and react before they need to ask. Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness. Look for ways to go above and beyond for your guests and coworkers. Own the entire dining experience, engage whenever necessary. Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction. Inform management of slow-downs and the need to take corrective action. Work as a team, utilize our systems and procedures for maximum efficiency. Bus tables in the dining room when necessary to speed service and resupply. Check equipment temperatures constantly to insure compliance and safety. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work.

The Food Quality Manager is Responsible and Accountable for: Responsibilities: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling- Achieving proper production levels to deliver excellent service using and adhering to Friendly's hiring methods and standards. Food Cost Control- Weekly Food Inventory, Food Prep via forecast, Food Sanitation Evaluation and action plans. Ensuring proper execution of all Friendly's food handling procedures and recipes. Operating responsibly and efficiently and within the theoretical food cost expectations Crew Training and Certification- Execution of FOH/ BOH crew training, certified trainer rosters FOH/BOH, maintain master training records, Lead cook development, maintaining inventory of training aids and supplies, executing cycle roll outs, BOH crew performance appraisals/performance management recommendations Engaging team members through engagement, WOW Recognition, restaurant communications, and annual safety training. Crew professional development roadmap (PDR) execution Recruitment and Selection- Interviewing BOH candidates Maintenance and Repair- monitor service, manage M&R declining budget, facilities related issues and action plans on BOH. The Food Quality Manager is Responsible and Accountable for: Responsibilities: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling- Achieving proper production levels to deliver excellent service using and adhering to Friendly's hiring methods and standards. Food Cost Control- Weekly Food Inventory, Food Prep via forecast, Food Sanitation Evaluation and action plans. Ensuring proper execution of all Friendly's food handling procedures and recipes. Operating responsibly and efficiently and within the theoretical food cost expectations Crew Training and Certification- Execution of FOH/ BOH crew training, certified trainer rosters FOH/BOH, maintain master training records, Lead cook development, maintaining inventory of training aids and supplies, executing cycle roll outs, BOH crew performance appraisals/performance management recommendations Engaging team members through engagement, WOW Recognition, restaurant communications, and annual safety training. Crew professional development roadmap (PDR) execution Recruitment and Selection- Interviewing BOH candidates Maintenance and Repair- monitor service, manage M&R declining budget, facilities related issues and action plans on BOH. Requirements: Experience: minimum of three years of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent Skills & Requirements Requirements: Experience: minimum of three years of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent

MEMORY MAKER MISSION To provide a memorable dining experience for every guest through personalized service that will bring them back. ESSENTIAL FUNCTIONS Smile and welcome every guest to Friendly's, acknowledge new and returning guests differently. When drink orders are received at greeting, arrive with them on a tray. Always recommend an appetizer outside of breakfast. Enter orders into POS immediately. Always recommend upgrades sincerely, i.e. ‘Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?' Follow all BYOB (Build your own burger) steps completely, especially reading the order back to the guest, using the guest's name upon delivery and at check back. Always recommend dessert by pointing out specific products, use the menu as a visual aid. Make each guest feel important and special, especially kids! Look for ways to go above and beyond for your guests and coworkers. Own the entire dining experience. Be the final quality control checkpoint, be proud of everything. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must meet the company performance standards for the job. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work

WELCOMER MISSION To insure that every guest feels welcome and glad they came to Friendly's. ESSENTIAL FUNCTIONS Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Make each guest feel important and special, especially kids! Help the guest understand the Friendly's experience - check if new or returning. Make the guest aware of specials or featured products. Maximize seating efficiency. Deliver rolled, clean silverware to each table. Wait until each guest is seated before presenting menus open to specials if any. Constantly inspect the dining room to insure tables to be seated are perfectly reset. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go Create an emotional attachment to our restaurant by helping our guests create great memories. WELCOMER MISSION To insure that every guest feels welcome and glad they came to Friendly's. ESSENTIAL FUNCTIONS Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Make each guest feel important and special, especially kids! Help the guest understand the Friendly's experience - check if new or returning. Make the guest aware of specials or featured products. Maximize seating efficiency. Deliver rolled, clean silverware to each table. Wait until each guest is seated before presenting menus open to specials if any. Constantly inspect the dining room to insure tables to be seated are perfectly reset. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go Create an emotional attachment to our restaurant by helping our guests create great memories. Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma or equivalent Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work Skills & Requirements Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma or equivalent Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work

The General Manager is Responsible and Accountable for: Responsibilities: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling- Achieving proper staffing levels to deliver excellent service using and adhering to Friendly's hiring methods and standards. Food Cost Control- monthly inventory/key item inventory- Overall shift execution by adhering to Friendly's standard operating procedures. Ensuring proper execution of all Friendly's food handling procedures and recipes. Operating responsibly and efficiently and within the theoretical food cost expectations Revenue Control- review weekly and monthly P&L and action planning Crew Training and Certification- Orientation and on-boarding paperwork- Retaining team members and management through engagement, appropriate levels of training, feedback, development and adherence to standards RLT Training and Certification Recruitment and Selection Service and Marketing- Guest feedback scores and action plans and local store marketing Maintenance and Repair- monitor service, source bids, approve invoices for payment Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success Ability to motivate others to drive for results Operating the restaurant effectively and efficiently by controlling costs at an acceptable level; integrity of all financial reporting. Requirements: Experience: minimum of three (3) years of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent

SCOOPOLOGIST MISSION To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats. ESSENTIAL FUNCTIONS Treat our fragile, premium, premium ice creams and toppings with total respect and pride. Make increased ice cream consumption the goal of each shift. Enter orders into POS immediately. Make products as fast as possible with precision and fantastic eye appearance- each one a work of art! Expedite orders from the window to the dining room. Find runners or run yourself. Look for sampling opportunities. Monitor and restock the retail cases, make certain they are always perfectly neat. Take and process telephone orders efficiently and encourage guests to order more. Coordinate all online orders to insure they are complete and modifiers are correctly done. Make each guest feel important and special, especially kids! Look for ways to go above and beyond for your guests and coworkers. Be the final quality control checkpoint- be proud of everything. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work. SCOOPOLOGIST MISSION To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats. ESSENTIAL FUNCTIONS Treat our fragile, premium, premium ice creams and toppings with total respect and pride. Make increased ice cream consumption the goal of each shift. Enter orders into POS immediately. Make products as fast as possible with precision and fantastic eye appearance- each one a work of art! Expedite orders from the window to the dining room. Find runners or run yourself. Look for sampling opportunities. Monitor and restock the retail cases, make certain they are always perfectly neat. Take and process telephone orders efficiently and encourage guests to order more. Coordinate all online orders to insure they are complete and modifiers are correctly done. Make each guest feel important and special, especially kids! Look for ways to go above and beyond for your guests and coworkers. Be the final quality control checkpoint- be proud of everything. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work.

The Hourly Manager is Responsible and Accountable for: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling/Revenue Control- Meets shift goals for service, sales, and controls (revenue, food and labor). Checks out all crew members to follow up on shift goals and assignments and to provide feedback. Crew Training and Certification- Trains and develops crew members, creates an environment that is conducive to learning by allowing people to make mistakes as they learn. Quickly addresses employees who are not successfully completing their plans and redirect their efforts. Recruitment and Selection- Provides candidates with appropriate and timely information about the position, the organization, and the selection process. Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram. Execution of Housekeeping Systems- DOP's posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget. Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard. Requirements: Experience: minimum of one (1) year of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent The Hourly Manager is Responsible and Accountable for: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling/Revenue Control- Meets shift goals for service, sales, and controls (revenue, food and labor). Checks out all crew members to follow up on shift goals and assignments and to provide feedback. Crew Training and Certification- Trains and develops crew members, creates an environment that is conducive to learning by allowing people to make mistakes as they learn. Quickly addresses employees who are not successfully completing their plans and redirect their efforts. Recruitment and Selection- Provides candidates with appropriate and timely information about the position, the organization, and the selection process. Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram. Execution of Housekeeping Systems- DOP's posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget. Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard. Requirements: Experience: minimum of one (1) year of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent

Line cooks and prep positions Dependable people for day or evening shifts full or part time. Weekend availability required. Line cooks and prep positions Dependable people for day or evening shifts full or part time. Weekend availability required.

Candidate will be trained in all job positions of the restaurant. Will be responsible to manage employees to maintain company standards of service, product quality and preparation, and housekeeping standards. Other duties include hiring, training, maintaining operating costs such as labor and foodcost analysis. Candidate will be trained in all job positions of the restaurant. Will be responsible to manage employees to maintain company standards of service, product quality and preparation, and housekeeping standards. Other duties include hiring, training, maintaining operating costs such as labor and foodcost analysis. Restaurant leadership preferred Ability to communicate and motivate staff Able to work different day parts including weekends Skills & Requirements Restaurant leadership preferred Ability to communicate and motivate staff Able to work different day parts including weekends

WELCOMER MISSION To insure that every guest feels welcome and glad they came to Friendly's. ESSENTIAL FUNCTIONS Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Make each guest feel important and special, especially kids! Help the guest understand the Friendly's experience - check if new or returning. Make the guest aware of specials or featured products. Maximize seating efficiency. Deliver rolled, clean silverware to each table. Wait until each guest is seated before presenting menus open to specials if any. Constantly inspect the dining room to insure tables to be seated are perfectly reset. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go Create an emotional attachment to our restaurant by helping our guests create great memories. WELCOMER MISSION To insure that every guest feels welcome and glad they came to Friendly's. ESSENTIAL FUNCTIONS Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Make each guest feel important and special, especially kids! Help the guest understand the Friendly's experience - check if new or returning. Make the guest aware of specials or featured products. Maximize seating efficiency. Deliver rolled, clean silverware to each table. Wait until each guest is seated before presenting menus open to specials if any. Constantly inspect the dining room to insure tables to be seated are perfectly reset. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go Create an emotional attachment to our restaurant by helping our guests create great memories. Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma or equivalent Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work Skills & Requirements Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma or equivalent Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work

The Guest Experience Manager is Responsible and Accountable for: Responsibilities: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling- service schedule written to guide, maintain a service roster. Revenue Control- achieve revenue control targets for beverage, dessert, App. incidence, employee meals, and execute administrative audits. Crew Training and Certification- Execution of FOH crew training systems, certified trainer rosters FOH/BOH, execution of weekly training schedule FOH/BOH, FOH crew performance appraisals/performance management recommendations Recruitment and Selection- Interviewing FOH candidates Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram. Execution of Housekeeping Systems- DOP's posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget. Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard. . The Guest Experience Manager is Responsible and Accountable for: Responsibilities: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling- service schedule written to guide, maintain a service roster. Revenue Control- achieve revenue control targets for beverage, dessert, App. incidence, employee meals, and execute administrative audits. Crew Training and Certification- Execution of FOH crew training systems, certified trainer rosters FOH/BOH, execution of weekly training schedule FOH/BOH, FOH crew performance appraisals/performance management recommendations Recruitment and Selection- Interviewing FOH candidates Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram. Execution of Housekeeping Systems- DOP's posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget. Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard. . Requirements: Experience: minimum of three years of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent Skills & Requirements Requirements: Experience: minimum of three years of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent

MEMORY MAKER MISSION To provide a memorable dining experience for every guest through personalized service that will bring them back. ESSENTIAL FUNCTIONS Smile and welcome every guest to Friendly's, acknowledge new and returning guests differently. When drink orders are received at greeting, arrive with them on a tray. Always recommend an appetizer outside of breakfast. Enter orders into POS immediately. Always recommend upgrades sincerely, i.e. ‘Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?' Follow all BYOB (Build your own burger) steps completely, especially reading the order back to the guest, using the guest's name upon delivery and at check back. Always recommend dessert by pointing out specific products, use the menu as a visual aid. Make each guest feel important and special, especially kids! Look for ways to go above and beyond for your guests and coworkers. Own the entire dining experience. Be the final quality control checkpoint, be proud of everything. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. MEMORY MAKER MISSION To provide a memorable dining experience for every guest through personalized service that will bring them back. ESSENTIAL FUNCTIONS Smile and welcome every guest to Friendly's, acknowledge new and returning guests differently. When drink orders are received at greeting, arrive with them on a tray. Always recommend an appetizer outside of breakfast. Enter orders into POS immediately. Always recommend upgrades sincerely, i.e. ‘Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?' Follow all BYOB (Build your own burger) steps completely, especially reading the order back to the guest, using the guest's name upon delivery and at check back. Always recommend dessert by pointing out specific products, use the menu as a visual aid. Make each guest feel important and special, especially kids! Look for ways to go above and beyond for your guests and coworkers. Own the entire dining experience. Be the final quality control checkpoint, be proud of everything. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must meet the company performance standards for the job. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work Skills & Requirements GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must meet the company performance standards for the job. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work

SCOOPOLOGIST MISSION To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats. ESSENTIAL FUNCTIONS Treat our fragile, premium, premium ice creams and toppings with total respect and pride. Make increased ice cream consumption the goal of each shift. Enter orders into POS immediately. Make products as fast as possible with precision and fantastic eye appearance- each one a work of art! Expedite orders from the window to the dining room. Find runners or run yourself. Look for sampling opportunities. Monitor and restock the retail cases, make certain they are always perfectly neat. Take and process telephone orders efficiently and encourage guests to order more. Coordinate all online orders to insure they are complete and modifiers are correctly done. Make each guest feel important and special, especially kids! Look for ways to go above and beyond for your guests and coworkers. Be the final quality control checkpoint- be proud of everything. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work. SCOOPOLOGIST MISSION To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats. ESSENTIAL FUNCTIONS Treat our fragile, premium, premium ice creams and toppings with total respect and pride. Make increased ice cream consumption the goal of each shift. Enter orders into POS immediately. Make products as fast as possible with precision and fantastic eye appearance- each one a work of art! Expedite orders from the window to the dining room. Find runners or run yourself. Look for sampling opportunities. Monitor and restock the retail cases, make certain they are always perfectly neat. Take and process telephone orders efficiently and encourage guests to order more. Coordinate all online orders to insure they are complete and modifiers are correctly done. Make each guest feel important and special, especially kids! Look for ways to go above and beyond for your guests and coworkers. Be the final quality control checkpoint- be proud of everything. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work.

FOOD QUALITY EXPERT/CAPTAIN MISSION To deliver high quality, tasty, hot food, fast, to every guest. ESSENTIAL FUNCTIONS Maintain a clean, neat, safe, food handling environment. Maintain a constant state of urgency. Deliver high quality, tasty, hot food to every guest. E the final quality control checkpoint-be proud of everything. Be considerate of special requests and their importance. Always consider eye appeal as well as taste and temperature. Be a quality maniac! Make sure food arrives at the table at peak quality. Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction. Make products as fast as possible, with precision and fantastic eye appearance. Expedite orders from the window to the dining room. Find runners or run yourself! Inform management of slow-downs and the need to take corrective action. Work as a team-utilize our systems and procedures for maximum efficiency. Alert team members of online orders to insure coordination of all products. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Commercial Food preparation background / experience preferred. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work. FOOD QUALITY EXPERT/CAPTAIN MISSION To deliver high quality, tasty, hot food, fast, to every guest. ESSENTIAL FUNCTIONS Maintain a clean, neat, safe, food handling environment. Maintain a constant state of urgency. Deliver high quality, tasty, hot food to every guest. E the final quality control checkpoint-be proud of everything. Be considerate of special requests and their importance. Always consider eye appeal as well as taste and temperature. Be a quality maniac! Make sure food arrives at the table at peak quality. Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction. Make products as fast as possible, with precision and fantastic eye appearance. Expedite orders from the window to the dining room. Find runners or run yourself! Inform management of slow-downs and the need to take corrective action. Work as a team-utilize our systems and procedures for maximum efficiency. Alert team members of online orders to insure coordination of all products. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Commercial Food preparation background / experience preferred. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work.

SERVICE ASSISTANT MISSION To maintain a clean, safe restaurant, and all dishware and utensils necessary to ensure a memorable dining experience for our guests. ESSENTIAL FUNCTIONS Maintain a clean, neat, and safe environment. Maintain a constant state of urgency. Make sure production areas have adequate supplies of clean dishes and utensils. Anticipate coworker's needs and react before they need to ask. Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness. Look for ways to go above and beyond for your guests and coworkers. Own the entire dining experience, engage whenever necessary. Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction. Inform management of slow-downs and the need to take corrective action. Work as a team, utilize our systems and procedures for maximum efficiency. Bus tables in the dining room when necessary to speed service and resupply. Check equipment temperatures constantly to insure compliance and safety. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work. SERVICE ASSISTANT MISSION To maintain a clean, safe restaurant, and all dishware and utensils necessary to ensure a memorable dining experience for our guests. ESSENTIAL FUNCTIONS Maintain a clean, neat, and safe environment. Maintain a constant state of urgency. Make sure production areas have adequate supplies of clean dishes and utensils. Anticipate coworker's needs and react before they need to ask. Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness. Look for ways to go above and beyond for your guests and coworkers. Own the entire dining experience, engage whenever necessary. Be rush ready, never allow a lack of planning to interfere with the guest's satisfaction. Inform management of slow-downs and the need to take corrective action. Work as a team, utilize our systems and procedures for maximum efficiency. Bus tables in the dining room when necessary to speed service and resupply. Check equipment temperatures constantly to insure compliance and safety. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work.

WELCOMER MISSION To insure that every guest feels welcome and glad they came to Friendly's. ESSENTIAL FUNCTIONS Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Make each guest feel important and special, especially kids! Help the guest understand the Friendly's experience - check if new or returning. Make the guest aware of specials or featured products. Maximize seating efficiency. Deliver rolled, clean silverware to each table. Wait until each guest is seated before presenting menus open to specials if any. Constantly inspect the dining room to insure tables to be seated are perfectly reset. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go Create an emotional attachment to our restaurant by helping our guests create great memories. WELCOMER MISSION To insure that every guest feels welcome and glad they came to Friendly's. ESSENTIAL FUNCTIONS Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Make each guest feel important and special, especially kids! Help the guest understand the Friendly's experience - check if new or returning. Make the guest aware of specials or featured products. Maximize seating efficiency. Deliver rolled, clean silverware to each table. Wait until each guest is seated before presenting menus open to specials if any. Constantly inspect the dining room to insure tables to be seated are perfectly reset. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go Create an emotional attachment to our restaurant by helping our guests create great memories. Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma or equivalent Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work Skills & Requirements Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma or equivalent Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work

The Hourly Manager is Responsible and Accountable for: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling/Revenue Control- Meets shift goals for service, sales, and controls (revenue, food and labor). Checks out all crew members to follow up on shift goals and assignments and to provide feedback. Crew Training and Certification- Trains and develops crew members, creates an environment that is conducive to learning by allowing people to make mistakes as they learn. Quickly addresses employees who are not successfully completing their plans and redirect their efforts. Recruitment and Selection- Provides candidates with appropriate and timely information about the position, the organization, and the selection process. Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram. Execution of Housekeeping Systems- DOP's posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget. Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard. Requirements: Experience: minimum of one (1) year of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent The Hourly Manager is Responsible and Accountable for: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling/Revenue Control- Meets shift goals for service, sales, and controls (revenue, food and labor). Checks out all crew members to follow up on shift goals and assignments and to provide feedback. Crew Training and Certification- Trains and develops crew members, creates an environment that is conducive to learning by allowing people to make mistakes as they learn. Quickly addresses employees who are not successfully completing their plans and redirect their efforts. Recruitment and Selection- Provides candidates with appropriate and timely information about the position, the organization, and the selection process. Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram. Execution of Housekeeping Systems- DOP's posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget. Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard. Requirements: Experience: minimum of one (1) year of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent

The Guest Experience Manager is Responsible and Accountable for: Responsibilities: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling- service schedule written to guide, maintain a service roster. Revenue Control- achieve revenue control targets for beverage, dessert, App. incidence, employee meals, and execute administrative audits. Crew Training and Certification- Execution of FOH crew training systems, certified trainer rosters FOH/BOH, execution of weekly training schedule FOH/BOH, FOH crew performance appraisals/performance management recommendations Recruitment and Selection- Interviewing FOH candidates Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram. Execution of Housekeeping Systems- DOP's posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget. Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard. . The Guest Experience Manager is Responsible and Accountable for: Responsibilities: Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience Labor Scheduling- service schedule written to guide, maintain a service roster. Revenue Control- achieve revenue control targets for beverage, dessert, App. incidence, employee meals, and execute administrative audits. Crew Training and Certification- Execution of FOH crew training systems, certified trainer rosters FOH/BOH, execution of weekly training schedule FOH/BOH, FOH crew performance appraisals/performance management recommendations Recruitment and Selection- Interviewing FOH candidates Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram. Execution of Housekeeping Systems- DOP's posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget. Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard. . Requirements: Experience: minimum of three years of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent Skills & Requirements Requirements: Experience: minimum of three years of restaurant management experience. Must have a proven track record of achieving results and building successful teams. Education: High school graduate or GED equivalent

SCOOPOLOGIST MISSION To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats. ESSENTIAL FUNCTIONS Treat our fragile, premium, premium ice creams and toppings with total respect and pride. Make increased ice cream consumption the goal of each shift. Enter orders into POS immediately. Make products as fast as possible with precision and fantastic eye appearance- each one a work of art! Expedite orders from the window to the dining room. Find runners or run yourself. Look for sampling opportunities. Monitor and restock the retail cases, make certain they are always perfectly neat. Take and process telephone orders efficiently and encourage guests to order more. Coordinate all online orders to insure they are complete and modifiers are correctly done. Make each guest feel important and special, especially kids! Look for ways to go above and beyond for your guests and coworkers. Be the final quality control checkpoint- be proud of everything. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work. SCOOPOLOGIST MISSION To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats. ESSENTIAL FUNCTIONS Treat our fragile, premium, premium ice creams and toppings with total respect and pride. Make increased ice cream consumption the goal of each shift. Enter orders into POS immediately. Make products as fast as possible with precision and fantastic eye appearance- each one a work of art! Expedite orders from the window to the dining room. Find runners or run yourself. Look for sampling opportunities. Monitor and restock the retail cases, make certain they are always perfectly neat. Take and process telephone orders efficiently and encourage guests to order more. Coordinate all online orders to insure they are complete and modifiers are correctly done. Make each guest feel important and special, especially kids! Look for ways to go above and beyond for your guests and coworkers. Be the final quality control checkpoint- be proud of everything. Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go. Offer a sincere, personal welcome to every guest entering the restaurant. Smile and make eye contact. Anticipate the guest's needs and react before they need to ask. Create an emotional attachment to our restaurant by helping our guests create great memories. GENERAL JOB REQUIREMENTS Must read, write, and communicate in English as it relates to the job and to the safety regulations. Must be able to perform all job functions safely. Must meet the company performance standards for the job. Must participate in company orientation and training. Must be able to follow instructions. Must be able to work the scheduled / assigned times and required overtime for the position. Must be able to use, or learn to use, the equipment and tools used to perform the job. SPECIFIC JOB SKILLS AND QUALIFICATIONS High School Diploma / GED preferred. Food Service background / experience preferred. Must have excellent people skills. Must have basic math skills. Must be able to stand and walk for extended period of time. Must know safety information regarding all materials used within the scope of the work.