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The Lead Project Manager will be responsible for developing plans and managing the implementation of activities for multiple moderately to highly-complex projects/programs in Lumen Mass Markets. The individual is responsible for management of projects that cross departmental lines between Sales and Care, Repair, Field, Product, Digital, and Credit and Collections, among others, and have considerable impact on Mass Markets employees and customers.
The Main Responsibilities
Develop project plans to document project scope, schedule, budgets, tasks, risk management and produce status reports to communicate to team and executives
Conduct meetings with stakeholders to determine objectives and execute on deliverables, challenges, scope and timing; work with cross-functional groups from Operations, IT, Finance, etc.
Responsible for identifying and coordinating resource needs within Mass Markets and multiple lines of business; and prioritizing those needs for IT within the SAFe Agile delivery model
Track KPIs/key metrics to measure project success based on business case
Build and maintain business relationships, working with all levels and organizations of Lumen to provide status of key projects
Identify/Analyze process risks and inefficiencies; actively seeks oppor