What does a front counter attendant do?
Front counter attendant responsibilities
Here are examples of responsibilities from real front counter attendant resumes:
- Place groceries into customers' vehicles.
- Stock shelves, clean ran register and any other task that need to be done
- Handle high volume, multi line phone, while inputting customer information and payments into POS.
- Perform duties including stock re-organizing, bagging groceries and customer assistance.
- Report jewelry repair and/or maintenance issues for follow up action by management.
Front counter attendant skills and personality traits
We calculated that 19% of Front Counter Attendants are proficient in Computer System, Inventory Control, and Customer Complaints. They’re also known for soft skills such as Dexterity, Near vision, and Physical stamina.
We break down the percentage of Front Counter Attendants that have these skills listed on their resume here:
- Computer System, 19%
Ensured food items were inputted accurately into our computer system.
- Inventory Control, 12%
Filled in as needed for gas tank distributor and helped Inventory Control replenish stock in warehouse.
- Customer Complaints, 8%
Resolve any customer complaints and/or alert the store manager when necessary.
- Customer Service, 8%
General front counter courtesy including fantastic customer service answering telephones and providing most accurate answers for clients.
- POS, 7%
Greeted Customers, Took food orders, Ran POS system, Answered phones, Topped pizzas, Washed Dishes
- Safety Standards, 7%
Ensured cleanliness in accordance with Occupational Safety Standards.
"computer system," "inventory control," and "customer complaints" are among the most common skills that front counter attendants use at work. You can find even more front counter attendant responsibilities below, including:
Dexterity. To carry out their duties, the most important skill for a front counter attendant to have is dexterity. Their role and responsibilities require that "cashiers use their hands to operate registers and scan purchases." Front counter attendants often use dexterity in their day-to-day job, as shown by this real resume: "inventory management, forklift and operator"
Near vision. Many front counter attendant duties rely on near vision. "cashiers need to see well enough to scan items and process transactions accurately.," so a front counter attendant will need this skill often in their role. This resume example is just one of many ways front counter attendant responsibilities rely on near vision: "provided the highest level of customer service in meal provision managed stockroom and shipment processing maintained an exceptionally clean restaurant environment"
Physical stamina. Another skill that relates to the job responsibilities of front counter attendants is physical stamina. This skill is critical to many everyday front counter attendant duties, as "cashiers stand for long periods." This example from a resume shows how this skill is used: "maintained organization data entry and physical, cleanliness and quality customer service. "
Communication skills. For certain front counter attendant responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a front counter attendant rely on this skill, as "cashiers must pay attention to customers’ questions and explain pricing." For example, this snippet was taken directly from a resume about how this skill applies to what front counter attendants do: "front desk reception - responsible for customer communication, orders and sales. "
Customer-service skills. A commonly-found skill in front counter attendant job descriptions, "customer-service skills" is essential to what front counter attendants do. Front counter attendant responsibilities rely on this skill because "cashiers must be courteous and friendly when helping customers." You can also see how front counter attendant duties rely on customer-service skills in this resume example: "take food and drink orders and receive payment fromcustomers. "
Patience. Lastly, "patience" is an important element of what a front counter attendant does. Front counter attendant responsibilities require this skill because "cashiers must be able to remain calm when interacting with customers." This resume example highlights how front counter attendant duties rely on this skill: "gained skills: customer service, patience, planning, problem-solving, time management, and communication. "
The three companies that hire the most front counter attendants are:
- Gypsum Management and Supply4 front counter attendants jobs
- Penske Automotive Group4 front counter attendants jobs
- Rush Enterprises4 front counter attendants jobs
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Compare different front counter attendants
Front counter attendant vs. Crew member
Crew members assist in the overall daily operations of a business, including restaurants, hotels, resorts, and other industries needing a large workforce. Crew members' duties include attending on a customer's needs, processing payments, taking orders, and handling sanitation services. Crew members should have excellent time-management skills and ability to multi-task, especially for the fast-paced operations. They must also adhere to the safety standards and procedures as required by the business. Crew members should also report incidents and escalate concerns from the clients to the management as needed.
There are some key differences in the responsibilities of each position. For example, front counter attendant responsibilities require skills like "inventory control," "phone orders," "delivery orders," and "food service." Meanwhile a typical crew member has skills in areas such as "cleanliness," "basic math," "english language," and "excellent guest." This difference in skills reveals the differences in what each career does.
Crew members really shine in the retail industry with an average salary of $30,847. Comparatively, front counter attendants tend to make the most money in the media industry with an average salary of $30,397.On average, crew members reach similar levels of education than front counter attendants. Crew members are 0.4% less likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.Front counter attendant vs. Services clerk
The main role of service clerks is to provide excellent service to customers. They are responsible for varied tasks, which include handling complaints from customers, processing register transactions, and promoting the company's services and products. It is also their job to take orders, maintain an organized and clean cash register, and scan information about bills and payments. To be qualified for this position, one should have a high school diploma, excellent communication, interpersonal and customer service skills, and attention to detail.
Each career also uses different skills, according to real front counter attendant resumes. While front counter attendant responsibilities can utilize skills like "safety standards," "phone orders," "delivery orders," and "food service," services clerks use skills like "math," "basic math," "cleanliness," and "patients."
Services clerks earn a lower average salary than front counter attendants. But services clerks earn the highest pay in the retail industry, with an average salary of $29,778. Additionally, front counter attendants earn the highest salaries in the media with average pay of $30,397 annually.In general, services clerks achieve similar levels of education than front counter attendants. They're 0.9% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Front counter attendant vs. Rental agent
The required skills of the two careers differ considerably. For example, front counter attendants are more likely to have skills like "inventory control," "pos," "safety standards," and "phone orders." But a rental agent is more likely to have skills like "reservations," "credit card," "customer issues," and "service techniques."
Rental agents earn the best pay in the manufacturing industry, where they command an average salary of $33,318. Front counter attendants earn the highest pay from the media industry, with an average salary of $30,397.rental agents typically earn similar educational levels compared to front counter attendants. Specifically, they're 1.5% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Front counter attendant vs. Order taker
Types of front counter attendant
Updated January 8, 2025
