Front desk administration resume examples from 2025

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Updated March 26, 2025

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Front desk administration resume

Deborah Dunn

(370) 555-4479 | ddunn@example.com

Phoenix, AZ | 33508 N. Elm Ln. - 64198

Work experience

2020 - Present
Front Desk Administration, LA Fitness - Phoenix, AZ
- Job is commission-based job that includes clearing up member's accounts and getting new members to the gym.
- Assist managers in daily tasks Provide customer service to clients Maintain membership accounts Recruit new members
- Verify insurance coverage by communicating with various insurance companies to ensure patient eligibility.
- Performed comprehensive feasibility studies of potential product lines and patient care arrangements.
2019 - 2020
Front Desk Representative, La Quinta Holdings - Albuquerque, NM
- Provided guest with information, advice, and guidance of hotel services, entertainment, recreation facilities and restaurant information.
- Checked guests in and out, assigned rooms and answered questions pertaining to hotel services.
- Manage, record, and resolve guest or customer complaints.
- Process group and sales leads and contracts completed by GM, SM, and IHG Global.
2018 - 2019
Cashier/Overnight Stock, Walmart - Indianapolis, IN
- Pull pallets out to main sales floor.
- Use pallet jack to pull pallets of freight to the sales floor.
- Maintained contact information of repeat customers, including their product and service preferences Stock merchandise on sales floor Assist customer Customer Service
- Stocked shelves, unloaded trucks, received inventory and maintained storage areas.

Skills

Medical Records
Room Rates
Front Office
Pallet Jack
Prep Food
Store Shelves
Identify Prices
Menu Items
Scheduling Appointments
Seasonal Position

Education

High School Diploma, (2018 - 2018)
,

Front desk administration resume

Michelle Reed

(250) 555-0110 | mreed@example.com

Austin, TX | 95758 S. First Rd. - 67182

Work experience

2019 - Present
Front Desk Administration, 24 Hour Fitness - Austin, TX
- Informed members and guests of current sales and promotions while accounting for an accurate POS drawer
- Checked guests in and out, charged room rates, customer service and accepted payments for services rendered.
- Ordered all procedures for medical assistance and patient care.
2018 - 2019
Front Desk Administration, Red Roof Inn - Austin, TX
- Coordinate office activities and operations to secure efficiency and compliance to company policies.
- Answer all telephone calls and direct them to applicable person.
- Maintain Front Desk and Guest Service Forms.
- Completed several management, computer system, and communication training courses through Marriott's online training courses.
2016 - 2018
Guest Services, Simon Property Group - Austin, TX
- Document and call in all system errors-POS system, stroller and vending machines.
- Implement and follow all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.
- Provide assistance outside of guest services to enhance seasonal campaign by distributing coupons, free gifts, etc.
- Provide guest services and hospitality to the guests attending events at Century link field and Wamu theatre.

Skills

Guest Service
Visitor Services
Daily Activities
Desk Staff
Guest Rooms
VIP
Conference Calls
Special Events
Customer Complaints
Sales Goals

Education

High School Diploma, (2016 - 2016)
,

Front desk administration resume

Jonathan Lane

(370) 555-1667 | jlane@example.com

Saint Louis, MO | 47383 N. Main St. - 52475

Work experience

2019 - Present
Front Desk Administration, Kelly Services - Saint Louis, MO
- Performed administrative tasks such as mail merges, filing, typing correspondences and creating spreadsheets.
- Coordinate meetings and phone conferences internally and externally through written and verbal communication.
- Answered telephone calls professionally and transferred calls to appropriate parties.
- Recruit Applicants *Handle Human Resources such as Employee Benefits, W-4,I-9 Forms *Process Payroll * Account receivables
2017 - 2019
Desk Receptionist, Kelly Services - Saint Louis, MO
- Greeted visitors and answered all incoming calls for busy Corporate Office.
- Worked reception desk efficiently answering multi-line phones, light typing and handled all scheduling of conference room logs.
- Assisted in verification of new temporary employees, and maintained confidential HR files on said employees.
- Check patients in for office visit.
- Assist General Manager and office staff in administrative functions.
- Maintained front desk area, filing, data entry, faxing, copies, and answered telephones.
2013 - 2017
Sales Administrator/Administrative Assistant, J. C. Penney - Plano, TX
- Assist in making travel arrangements and filing expense reports as needed.
- Coordinated weekly schedules, time sheets and conference calls for 24 store managers and staff
- Consolidated 8 inter-department monthly financial reporting deadlines schedules into 1 schedule, transitioning format from Excel document to SharePoint calendars.
- Placed recruitment ads on the internet and distributed to college career services offices.
- Facilitate meetings and travel arrangements.

Skills

Front Office
Delphi
Customer Service
Resident Assistants
Insurance Forms
Logistics
Sales Goals
Bank Deposits
Greeting Customers
Scheduling Meetings

Education

High School Diploma, (2013 - 2013)
,

Front desk administration resume

Joan Weaver

(760) 555-7216 | jweaver@example.com

Richmond, VA | 34957 N. Oak St. - 59829

Work experience

2018 - Present
Front Desk Administration, United Parcel Service - Richmond, VA
- Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner.
- Trained other workers on customer service and technical issues with the telephone lines.
- Received incoming telephone calls; received visitors and directed to proper destination.
- Evaluated and selected discussion questions while facilitating communication efforts.
- Perform moderately difficult and responsible clerical work by efficiently maintaining and checking various kinds of records, including patient medical records.
2017 - 2018
Administrative Receptionist, United Parcel Service - Richmond, VA
- Performed administrative functions ordering department supplies, coordinating equipment repair, making staff travel arrangements.
- Input daily trip information into computer systems.
- Balanced policy renewals and modifications for the Business Development department.
- Handled customer complaints and inquiries.
- Used word processing software to input and edit correspondences to include, reports and documents.
2014 - 2017
Cashier/Overnight Stock, Walmart - Bentonville, AR
- Cart Pusher: Responsible for customer service and keeping the shopping carts attended to
- Smile, greet and thank customers with a positive attitude.
- Set up merchandise on the sales floor.
- Remove merchandise from the back room for stocking on sales floor shelves and build special sales displays on the sales floor

Skills

Front Desk Area
Staff Members
Powerpoint
Positive Attitude
Store Shelves
Scheduling Appointments
Data Entry
Prospective Members
Slice Meat
Insurance Forms

Education

High School Diploma, (2014 - 2014)
,

Front desk administration resume

Jacqueline Foster

(570) 555-0736 | jfoster@example.com

Chicago, IL | 68702 E. Second Ln. - 71240

Work experience

2020 - Present
Front Desk Administration, DEPAUL UNIV - Chicago, IL
- Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services.
- Answered telephone calls on a multi-phone line.
2014 - 2020
Receptionist Secretary, Front Desk - Chicago, IL
- Organize, scan, and file medical records into an EMR system.
- Trained both new and existing personnel in company's customer service protocol and daily operations.
- Receive and make telephone calls in connection with broken machines, etc.
- Assisted in front end customer service, including cashier operation and helping customers on the sales floor.
- Exemplified the second-to-none customer service delivery for which Adventure Works is nationally renowned in all interactions with customers.
- Provided excellent customer service per company standards.
2010 - 2014
Banquet Server, Bob Evans Farms - Flint, MI
- Speak with patrons to ensure satisfaction with food service, to respond to complaints, or to make conversation.
- Served guests at banquet functions.
- Assisted in the banquet department as a server for parties and events.
- Coordinated with multiple team members to ensure clear communication on order priority and relay any restrictions or personalization to the menu.
- Help setup the tables for the event.

Skills

Administrative Functions
Meeting Rooms
Food Service
Patient Demographics
Scheduling Appointments
Table Settings
Setup
Patient Check
Desk Staff
Front Office

Education

High School Diploma, (2010 - 2010)
,

How to write a front desk administration resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in front desk administration-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some front desk administration interviews.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical front desk administration skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some front desk administration interviews.

Here are example skills to include in your “Area of Expertise” on a front desk administration resume:

Patients
Phone Calls
Customer Service
Front Desk Operations
Data Entry
Telephone Calls
Appointment Scheduling
HR
Office Equipment
Administrative Tasks

Insurance Verification
Payroll
Patient Charts
EMR
Direct Calls
Credit Card
HIPAA
Patient Appointments
Travel Arrangements
Computer System

Multi-Line Phone System
Word Processing
Office Procedures
Hippa
Insurance Eligibility
Insurance Benefits
Patient Care
Office Operations
Insurance Claims
Patient Insurance

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write front desk administration experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from front desk administration resumes:

Work history example #1

Switchboard Operator, Receptionist

H&R Block

Provided adminstrative support such as creating Excel spreadsheets, Powerpoint presentations, filed, and typed business correspondence.
Managed to process Payroll with 100% accuracy, while coordinating the front desk and assisting new Hires.
Operated copier; retrieved/received/sorted/delivered daily mail/UPS/FedEx.
Updated the client confidential finance information into the facility database.
Flowed between cells to the workload and trained individuals on operating procedures and federal guidelines for the packaging of drug product.

Work history example #2

Front Desk Coordinator

University Physicians Group

Printed and filed MRI images.
Greeted and addressed patients upon entry of medical facility.
Maintained regular contact with Medical Record Director to assure proper handling of Medical Record Subpoenas.
Worked check-in, check-out and assisted Allergy department in very busy practice containing 12 doctors and physician assistants.
Stepped into the role of Orthopedics Program Manager during employee transfer.

Work history example #3

Office Associate

Food Lion

Authorized to complete key overrides, rain checks, disbursement of payroll checks, relieve cashiers for breaks.
Entered invoices into Quickbooks Completed daily transfers.
Assisted Manager with the recruitment and training maintaining positive employee relations, administering payroll and benefits, and ensuring employee safety.
Transferred phone customers to the appropriate departments using an overhead intercom system as well as headset communication.
Assisted accounting department with posting balances and payroll in ADP for sales personnel.

Work history example #4

Front Desk Administration

LA Fitness

Checked in members and guests for the fitness facility.
Engaged children in story time, and conducted various activities within the facility.
Collected information of payments by members of the workout facility.
Practiced medical safety and CPR.
Placed needs of dorm first, by working additional shifts when staff was low.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from front desk administration resumes:

High School Diploma

2018 - 2018

High School Diploma

2016 - 2016

Highlight your front desk administration certifications on your resume

If you have any additional certifications, add them to the certification section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your front desk administration resume:

Certified Medical Administrative Assistant (CMAA)
Certified Medical Office Manager (CMOM)
Certified Clinical Medical Assistant (NHA)
Certified Medical Interpreter - Spanish (CMI)
Nationally Certified Medical Office Assistant (NCMOA)
Word 2010 Certification

Updated March 26, 2025

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