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Front desk administration skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Amanda Carpenter
Front desk administration example skills
Below we've compiled a list of the most critical front desk administration skills. We ranked the top skills for front desk administrations based on the percentage of resumes they appeared on. For example, 18.5% of front desk administration resumes contained patients as a skill. Continue reading to find out what skills a front desk administration needs to be successful in the workplace.

15 front desk administration skills for your resume and career

1. Patients

Here's how front desk administrations use patients:
  • Coordinated administrative activities, retrieving, organizing, and disseminating information to staff and patients assisting coworkers and reviewing incoming memos.
  • Prepared charts for new patients both on paper and electronically using information received from referring providers.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front desk administrations use phone calls:
  • Provide general administrative duties answering phone calls, take notes to communicate information to appropriate personnel or department.
  • Handled money, answered phone incoming phone calls, and communicate with other departments to keep appointments up to date.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk administrations use customer service:
  • Recognized and was awarded Certificate of Appreciation by the Department Head of Public Relations for delivering exceptional customer service.
  • Supported Senior Management by providing customer services to patient family members and to on duty soldiers overseas.

4. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how front desk administrations use front desk operations:
  • Managed front desk operations interacting with customers in a professional and courteous manner.
  • Streamlined front desk operations for better time management, organization and accountability.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how front desk administrations use data entry:
  • Separated funds by account and used systematic data entry techniques into databases to ensure accuracy.
  • Scheduled appointments and updated the data entry information system.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front desk administrations use telephone calls:
  • Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Performed Pre-Registration duties including making confirmation telephone calls, and verifying patient insurance and demographic information.

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7. Appointment Scheduling

Here's how front desk administrations use appointment scheduling:
  • Maintained patient appointment scheduling and specialist referrals.
  • Required proficiency in the use of Microsoft Office Suite, Schedule View appointment scheduling software, Quicken, and POS software.

8. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how front desk administrations use hr:
  • Manage leave-of-absence programs and personnel records, administer HR budget and handle all HR business and confidential correspondence.
  • Played key role in setting up a full spectrum of HR operations, systems and programs.

9. Office Equipment

Here's how front desk administrations use office equipment:
  • Managed office equipment, preventive maintenance, scheduling repairs, equipment inventories, evaluating new equipment and techniques.
  • Monitor, maintain and manage all office equipment, printers, supplies, and inventory.

10. Administrative Tasks

Here's how front desk administrations use administrative tasks:
  • Performed a variety of administrative tasks related to administrative support services.
  • Maintained patient billing files and performed clerical and administrative tasks.

11. Insurance Verification

Here's how front desk administrations use insurance verification:
  • Update medical records, schedule appointments, do insurance verification, secure benefits and get authorization.
  • Input patient information into the EMR Practice Manager and follow up on insurance verification.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how front desk administrations use payroll:
  • Processed payroll for approximately 60 temporary workers on a weekly basis.
  • Mailed out donor requested financial statements and distributed employee payroll.

13. Patient Charts

Here's how front desk administrations use patient charts:
  • Answered phones, handled mail, handled patient charts, resupplied front desk area, along with other basic administrative duties.
  • Determine and verify insurance coverage, secure authorizations and referrals for treatment, and review patient charts for JACHO compliance.

14. EMR

Here's how front desk administrations use emr:
  • Review Physicians EMR charting to ensure proper clinical documentation.
  • Verify demographic and insurance information is current in EMR system.

15. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how front desk administrations use direct calls:
  • Greet and direct visitors, answer main switchboard and direct calls, monitored daily delivers with receive and outgoing logs.
  • Answer phone, direct callers, take messages, relay messages, and exhibit professionalism.
top-skills

What skills help Front Desk Administrations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a front desk administration stand out to employers?

Amanda CarpenterAmanda Carpenter LinkedIn profile

Director, California State University Channel Islands

-Data analytics skills are critical technical skills that stand out to employers in today's market. According to NACE (2018), the use of data analytics is projected to have the most significant impact on an organization's operational efficiency and revenue generation.
-Source (NACE): www.naceweb.org
Do you want to know more?
Read more about what experts have to say about front desk administration

List of front desk administration skills to add to your resume

Front desk administration skills

The most important skills for a front desk administration resume and required skills for a front desk administration to have include:

  • Patients
  • Phone Calls
  • Customer Service
  • Front Desk Operations
  • Data Entry
  • Telephone Calls
  • Appointment Scheduling
  • HR
  • Office Equipment
  • Administrative Tasks
  • Insurance Verification
  • Payroll
  • Patient Charts
  • EMR
  • Direct Calls
  • Credit Card
  • HIPAA
  • Patient Appointments
  • Travel Arrangements
  • Computer System
  • Multi-Line Phone System
  • Word Processing
  • Office Procedures
  • Hippa
  • Insurance Eligibility
  • Insurance Benefits
  • Patient Care
  • Office Operations
  • Insurance Claims
  • Patient Insurance
  • Transferring Calls
  • Patient Payments
  • Patient Accounts
  • Patient Demographics
  • Expense Reports
  • Insurance Coverage
  • Patient Flow
  • Clerical Support
  • Event Planning
  • PowerPoint
  • Physical Therapy
  • Insurance Payments
  • Medical Billing
  • Bank Deposits
  • Medicaid
  • Patient Scheduling
  • QuickBooks
  • FedEx
  • Outbound Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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