Top Front Desk Administration Skills

Below we've compiled a list of the most important skills for a Front Desk Administration. We ranked the top skills based on the percentage of Front Desk Administration resumes they appeared on. For example, 13.9% of Front Desk Administration resumes contained Front Desk as a skill. Let's find out what skills a Front Desk Administration actually needs in order to be successful in the workplace.

The six most common skills found on Front Desk Administration resumes in 2020. Read below to see the full list.

1. Front Desk

high Demand
Here's how Front Desk is used in Front Desk Administration jobs:
  • Managed front desk activities; ensured high-rated customer service and satisfaction * Maintained accurate product inventory
  • Managed front desk operations interacting with customers in a professional and courteous manner.
  • Streamlined front desk operations for better time management, organization and accountability.
  • Group Trainer-Cycling/Front Desk/Records and Payroll Admin./Social Net Admin/Scheduling Mgr.
  • Coordinated front desk operations and maintained customer relationships.
  • Front desk location receiving deliveries appointments.
  • Coordinated all front desk, clerical tasks including routing calls, greeting clients and company correspondence for a national audio/visual manufacturer.
  • Administer new and current customer accounts, maintain studio procedures and front desk administration at opening and closing of the fitness studio
  • Work at the Front Desk in order to assist guests upon arrival with check in and on departure with check out.
  • Greet customers at the front desk, assist customer to check in/out of the facility, and arrange reservations by phones.
  • Managed front desk operations and ensured that policies and procedures were complied with the highest standard of service and guest satisfaction.
  • FRONT DESK ADMINISTRATION Providing excellent customer service to all clients and potential patients through face to face interactions and via telephone.
  • Answered phones, handled mail, handled patient charts, resupplied front desk area, along with other basic administrative duties.
  • Work in front desk of various doctor's offices making appointments, answering phones, preparing charts and checking out patients.
  • Thrived within busy, high-volume environment requiring the ability to prioritize and provide exceptional customer service and front desk duties.
  • Work includes hotel front counter reservation, front desk office administration, assist front desk manager and provide customer service.
  • Worked the front desk and assisted with any task as needed for the smooth operation of a busy animation studio.
  • Provided front desk staff with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Hired, Dismissed trained and scheduled the entire front desk staff as well as administrative duties for 20+ veterinarians.
  • Front desk clerical duties including answering phones, general filing, assisting in payroll, completing bank deposits remotely.

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2. Insurance Companies

high Demand
Here's how Insurance Companies is used in Front Desk Administration jobs:
  • Complete and submit verification forms and accurately provide patient information to insurance companies for billing.
  • Communicated with government organizations and insurance companies on patient's progress.
  • Submitted authorization request and verified benefits with insurance companies.
  • Called insurance companies and obtained authorization for special testing.
  • Post all payments from patients, record all checks from insurance companies and patients along with preparing the daily deposits.
  • Assist and conduct meeting with management and staff on current changes with insurance companies and their policies.
  • Verified accuracy of billing data to be sent to insurance companies and revised any errors.
  • Prepare and submit billing claims to various insurance companies using Excel spreadsheets and QuickBooks.
  • Interfaced extensively with patients, staff personnel, insurance companies and medical providers.
  • Generate payment vouchers/journals, billing medical services to insurance companies daily work.
  • Submitted claims for multiple third party insurance companies.using Practice Works software.
  • Followed up on denials and pending information claims with insurance companies.
  • Send patient records as requested by attorneys and insurance companies.
  • Communicated with clients and insurance companies around claims and billing.
  • Enter billing for patient visits to insurance companies.
  • Trained in coding and verification with insurance companies.
  • Maintained correspondence between agency and insurance companies for any further documentation and information needed in a timely manner.
  • Pre-authorized approval from insurance companies before a procedure is performed to ensure that the procedure will be covered.
  • Verify insurance, obtain prior authorization and referrals for surgeries, and billed insurance companies.
  • Scheduled procedures *Checked patients in/out *Verified insurance eligibility by calling insurance companies.

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3. Customer Service

high Demand
Here's how Customer Service is used in Front Desk Administration jobs:
  • Recognized and was awarded Certificate of Appreciation by the Department Head of Public Relations for delivering exceptional customer service.
  • Supported Senior Management by providing customer services to patient family members and to on duty soldiers overseas.
  • Developed and utilized communication skills to provide superior customer service via phone and in person.
  • Exemplified corporate culture by providing superior customer service resulting in lasting impressions on clientele.
  • Communicated with corporate office, management and employees to ensure quality customer service.
  • Provided customer service by processing prescription refill requests and answering customer questions.
  • Worked effectively as a team member while providing exceptional customer service.
  • Position was primarily clerical and Customer Service related in nature.
  • Provided excellent customer service and created marketing newsletters and mailers.
  • Promote strong and consistent customer service above University expectations.
  • Provided quality customer service per instances of consumer feedback.
  • Followed company processes carefully and demonstrated excellent customer service.
  • Earned a reputation for providing outstanding customer service.
  • Resolve requests successfully providing excellent customer service.
  • Demonstrate excellent hospitality and customer service skills.
  • Provided excellent customer service and sales consulting.
  • Leveraged customer service capabilities at the workplace.
  • Assisted management with customer service quality assurance.
  • Provided excellent customer services while following protocol.
  • Specialized in outstanding customer service.

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4. Phone Calls

high Demand
Here's how Phone Calls is used in Front Desk Administration jobs:
  • Answered phone calls and handled important documentations by scanning, making copies, and placing them in their designated files.
  • Handled money, answered phone incoming phone calls, and communicate with other departments to keep appointments up to date.
  • Fast-paced position with responsibility for fielding phone calls, greeting clients and visitors, and preparing correspondence for staff.
  • Received phone calls and determined the nature of the calls and directed callers to the appropriate department.
  • Acted as the face of the hotel, answering phone calls, greeting guests as they arrived.
  • Answer all daily incoming phone calls, as well as place all outgoing reminder phone calls.
  • Answer phone calls in timely manner on switchboard phone line and direct to proper department.
  • Answer phone calls, receive and deliver messages to physical therapists concerning patient care.
  • Processed all FAFSA paperwork and answered up to 20 phone calls per day.
  • Consulted phone calls, assist office staff in maintaining files and PC database.
  • Provide outreach phone calls to current customers to support site requirements regarding engagement.
  • Received and directed external phone calls from courts, law firms and customers.
  • Answered, screened, and forwarded incoming phone calls according to organization policy.
  • Processed invoice requests for all corporate clients per phone calls and email requests.
  • Handle the Spanish speaking phone calls and walk in parents and student.
  • Manage all the phone calls and direct them to the right personnel.
  • Answer incoming phone calls and route to the appropriate individual or department.
  • Answered outside phone calls from guests and other properties from the owner.
  • Answered company phone calls; opened company mail and distributed it accordingly.
  • Returned phone calls and emails to patients and attorneys concerning accounts.

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5. Patient Care

high Demand
Here's how Patient Care is used in Front Desk Administration jobs:
  • Maintained patient care database, patient referrals, and insurance eligibility.
  • Used the patient Care system to locate patient information such as their medical record numbers if they didn't know it.
  • Coordinated patient care with internal physician group as well as coordinating care with external medical facilities and other provider groups.
  • Manage the flow of patients, working with the physicians, which to optimize the level of patient care.
  • Administered excellent patient care in a fast paced environment working in a diverse work environment.
  • Create and nurture relationships with other medical offices to help increase overall patient care.
  • Assisted and support other team members and departments in dental patient care delivery.
  • Assist therapist with patient care, if and when needed.
  • Ensured high quality dental patient care.
  • Scheduled patient care visits and occupational health evaluations/examinations using Eclinical works.
  • assisted doctor with patient care, administrated vaccination shots.

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6. Telephone Calls

high Demand
Here's how Telephone Calls is used in Front Desk Administration jobs:
  • Post charges, such as those for rooms, telephone calls, to ledgers manually or by using computers.
  • Handle the tasks of answering telephone calls and guest inquiries in a friendly and professional manner.
  • Provided information by answering questions and requests, routed and screened telephone calls, recorded messages.
  • Screened telephone calls and processed clients' inquires, coordinated meetings and managed 7 conference rooms.
  • Answered telephone calls and emails, assisted customers, prepared/processed files, and conducted data entry.
  • Redirected or responded to telephone calls and written inquiries from clients or other contacts.
  • Provided customer service, answered incoming telephone calls, and greeted walk-in clients.
  • Answer; take messages or forward telephone calls through a console switchboard.
  • Transferred telephone calls, received messages and meticulously kept records.
  • Field telephone calls from citizens, legislators, and activists.
  • Distribute all incoming mail and telephone calls.
  • Responded to all incoming telephone calls.
  • Answer and field incoming telephone calls.
  • Provide information asked for and Assist visitors Handle telephone calls and direct them to the right recipient.
  • Answered department telephone calls within four rings, using correct salutations and telephone etiquette.
  • Answered, received messages and forwarded telephone calls through a multi-line console switchboard.
  • Operate multi-line telephone system to relay incoming and intra-system telephone calls.

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7. Office Supplies

high Demand
Here's how Office Supplies is used in Front Desk Administration jobs:
  • Maintain a sufficient record of office supplies/inventory.
  • Complete weekly inventory of conference room beverages/snacks and standard office supplies and order when stock is below minimum quantity required.
  • Handle all requests and ordering of office supplies for the company, all UPS & Fed EX requests.
  • Maintain and manage office supplies, Costco orders for employee snacks, postage system maintenance and supplies.
  • Assisted with conferences and meetings, ordered office supplies, record keeping and office budgeting and filling.
  • Tracked and maintained material status, inventory and costs for building and office supplies.
  • Order office supplies and maintain inventory and surplus of equipment, and distribute mail.
  • Order office supplies, kitchen supplies and marketing materials while up-keeping a detailed inventory.
  • Order office supplies, sort daily mail, maintain cleanliness in kitchen area.
  • Inventory and maintenance of business office supplies and printing and assembling marketing materials.
  • Prepare purchase orders for the purchasing of all stationary and office supplies.
  • Organize and stock office supplies to insure easier access to supplies.
  • Covered front desk, ordered office supplies and maintained office equipment.
  • Handle all incoming and outgoing mail and restock office supplies.
  • Maintain, order and restock office supplies and sales paperwork.
  • Printed reports for unscheduled treatment ordered office supplies as needed.
  • Created weekly supply order for approval, Procured office supplies.
  • Processed, ordered, and distributed general office supplies.
  • Ordered and maintained all office supplies and clerical records.
  • Ordered and maintained office supplies for New York office.

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8. Appointment Scheduling

high Demand
Here's how Appointment Scheduling is used in Front Desk Administration jobs:
  • Maintained patient appointment scheduling and specialist referrals.
  • Required proficiency in the use of Microsoft Office Suite, Schedule View appointment scheduling software, Quicken, and POS software.
  • Provided excellent customer service, appointment scheduling, front desk reception, sales/case presentation and over the counter collections.
  • Managed heavy daily patient volume, appointment scheduling and patient referrals.
  • Increased practice production through marketing, recall system and appointment scheduling.
  • Coordinated appointment scheduling for the coaches on staff.

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9. Medical Records

high Demand
Here's how Medical Records is used in Front Desk Administration jobs:
  • Orchestrated all front desk operations through utilization of Amicore-Electonic Medical Records System
  • Obtained required patient medical records prior to procedures/surgeries.
  • Maintain medical records in accordance with legal requirements.
  • Assist with transitioning medical records to electronic format.
  • Request medical records and bills as determined by the paralegal, initiate and update the medical records and bill logs appropriately.
  • Handle multitude of paperwork on daily basis to include charts, faxes, medical records requests, authorizations and imaging requests.
  • Provided assistance to patients, documented and recorded patient visits and procedures, set follow-up appointments and maintained medical records.
  • Sole point of contact for compiling, verifying, and processing all outgoing medical records complying with HIPAA regulations.
  • Ensured smooth and timely appointments by preparing patient history, insurance claims, and medical records before patients arrive.
  • Assisted in implementing new electronic medical records program to enhance and improve the efficiency of the office.
  • Managed medical records, charts, paperwork for surgeries, doctor's appointments, referrals and faxes.
  • Update medical records, schedule appointments, do insurance verification, secure benefits and get authorization.
  • Verify patient insurance prior to check, assist intake registers and medical records as needed.
  • Prepare mail correspondence, setup monthly meeting, and setup and maintain medical records.
  • Position: Medical Records Duties: Pull charts for appointments and review for nurses.
  • Answer incoming calls to set up appointments, and handling of patient medical records.
  • Assist new patients with medical release forms fill out to retrieve medical records.
  • Scanned in 100+ medical records documents for the doctor's and office.
  • Prepare, organize, update, and maintain patient medical records.
  • Request medical records, answer all incoming calls and sort mail.

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10. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Front Desk Administration jobs:
  • Support sales staff, process credit card transactions.
  • Compiled all credit card transactions.
  • Monitored room availability using Opera Processed credit card transactions during the checkout process.
  • Performed and recorded cash and credit card transactions accurately.
  • Handled currency and credit card transactions quickly and accurately.
  • Received co-payments and performed credit card transactions.

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11. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Front Desk Administration jobs:
  • Assist management in scheduling appointments, assisting prospective clients, diplomatically addressing complaints, and building productive relationships.
  • Fulfilled all administrative duties, including scheduling appointments, and customer relations.
  • Worked at front desk scheduling appointments, billing patients and presenting treatment plans and obtaining commitments from patients for needed treatment.
  • Supported the President of the company with emails, booking reservations, calendar updates, and scheduling appointments with clients.
  • Provided courtesy calls to members, reminding them of upcoming events and rescheduling appointments as needed to accommodate needs.
  • Assisted with checking patients in/out, scheduling appointments, gathering demographics and insurance information, collecting payments.
  • Front Desk- Responsible for customer service, handling money, selling products, cleaning and scheduling appointments
  • Open office every morning, pulling charts, scheduling appointments, checking patients in and out.
  • Manage front desk duties by answering phones, scheduling appointments, and responding to patient inquiries.
  • Managed front desk operations, answering customer inquiries and scheduling appointments when needed.
  • Assisted sales team in scheduling appointments with new prospects increasing memberships by 130.
  • Assist in the management of scheduling appointments between clients and clinicians via MindBody.
  • Optimized satisfaction of patients through scheduling appointments in person or by telephone.
  • Front desk duties included answering phones and scheduling appointments.
  • Assist client in scheduling appointments for mental health services.
  • Assist patients with scheduling appointments and purchasing products.
  • Front Desk Administrator/Hospital Coordinator Check-in, Check-out, insurance, scheduling surgeries and scheduling appointments.
  • Answer multi-line phone system, scheduling appointments with other Doctor Offices and take physician referrals.
  • Managed multi-line switchboard with calls and assist with scheduling appointments for patients.
  • answer phones, or forward calls, providing information, taking messages, or scheduling appointments.

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12. Appropriate Person

high Demand
Here's how Appropriate Person is used in Front Desk Administration jobs:
  • Provide general administrative duties answering phone calls, take notes to communicate information to appropriate personnel or department.
  • Welcome and greet visitors, answering questions, provide information and when needed escort visitors to appropriate personnel or department.
  • Relate alerts and messages to the appropriate personnel in timely fashion as well as managing the doctor's schedule.
  • Received and greeted clients and guests, assessing individual needs and directing to appropriate persons or resources as needed.
  • Represented the company by courteously greeting clients, determining their needs and directing them to the appropriate person.
  • Greeted visitors or callers and handled inquires or directed them to the appropriate person according to their needs.
  • Answer a fifteen line phone and transfer all incoming calls to the appropriate person and/or department.
  • Answer all incoming phone calls with proper phone etiquette and direct to the appropriate personnel.
  • Answered multiple telephone lines and electronic inquiries, forwarded calls and messages to appropriate personnel.
  • Handle high volumes of incoming calls and respond to queries or direct to appropriate personnel.
  • Answer telephone and direct calls to appropriate person & assist callers when needed.
  • Managed calls and promptly forward to appropriate person among 200 students and staff.
  • Responded to telephone queries and routed calls to appropriate personnel when necessary.
  • Forwarded telephone calls and messages to appropriate personnel.
  • Answer calls daily on the Shortel multiple eight line phone system and ensure clients/candidates are connected to the appropriate personnel/paged.
  • Answered a busy multi-line phone system and transferred callers to appropriate personnel, as necessary.
  • Answered incoming calls on multi-line phone and routed to appropriate personnel.
  • Distribute mail,and other office material to appropriate personnel

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13. Sort

high Demand
Here's how Sort is used in Front Desk Administration jobs:
  • Opened, Sorted, and distributed incoming emails/messages/correspondence.
  • Greet visitors, answer phones, e-mail correspondence, scanning, copying, sorting mail, filing, and Microsoft Office.
  • Processed documents; received, sorted, established, developed, maintained and updated all filing systems.
  • Organized office documents, communicated with providers, sorted incoming and outgoing mail, filed patient information.
  • Received, signed for, and logged incoming mail and deliveries, sorted, and distributed receivables.
  • Greet guests as they arrive to check-in at the resort and direct them to the Concierge.
  • Assist staff with copying, running errands, sorting, filing, typing, and collating.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
  • Classify, sort, and file correspondence, records, and other documents accordingly.
  • Complete clerical tasks such as answering phones, emails, filing, and sorting.
  • Assisted creative and account team with assorted work, such as assembling OPDP binders.
  • Delegate and sort incoming and outgoing faxes and packages to respective person or client.
  • Maintained check-out and check-in of keys, sorted and re-directed packages and mail.
  • Processed and sorted mail and recorded the daily invoices and record filing.
  • Prepare for food distribution by assisting in sorting and restocking grocery items.
  • Collect, sort, distribute and prepare mail and courier deliveries.
  • Sorted and prepared patient specimens received for testing.
  • Sorted and delivered mail and prepared outgoing mail.
  • Received, sorted, and distribute mail daily.
  • Open, date-stamp, sort and distribute mail.

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14. Administrative Tasks

high Demand
Here's how Administrative Tasks is used in Front Desk Administration jobs:
  • Maintained patient billing files and performed clerical and administrative tasks.
  • Assist medical assistant and office manager with administrative tasks.
  • Supported office staff with various administrative tasks as necessary.
  • Assisted other departments in secretarial/administrative tasks upon request.
  • Perform administrative tasks as assigned by Director.
  • Performed various tasks for assigned team including parts ordering, ticket creation and other administrative tasks as defined.
  • Performed administrative tasks such as mail merges, filing, typing correspondences and creating spreadsheets.
  • Aided students and the director of the library with various administrative tasks.
  • Make sure that all administrative tasks are completed to the required level.
  • Keep detailed record and administrative tasks such as paperwork and correspondence.
  • Managed administrative tasks, appointments, and class schedules.
  • Assist with any other administrative tasks as needed.
  • General office work and administrative tasks as needed.
  • Assist with other administrative tasks as requested.
  • Perform other administrative tasks like issue receipts or facilitate insurance forms Handle prescriptions prepared by doctors
  • Prepare bill back invoices to tenants Clerical and administrative tasks including file management, customer service, and correspondence
  • Assisted with administrative tasks such as typing, filing, faxing, laminating, and etc.

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15. Reception Area

average Demand
Here's how Reception Area is used in Front Desk Administration jobs:
  • Comfort patients by anticipating patients' anxieties; answering patients' questions and maintaining the reception area.
  • Helped with overflow, special projects and daily tasks as needed and maintained organized reception area.
  • Performed duties, such as making coffee or straightening magazines, to maintain reception area.
  • Manage front office reception area by cleaning and organizing desk and the visitor s lobby.
  • Maintain reception area, conference room, kitchen area, and production room.
  • Maintain the general office area, break room, and reception area organized.
  • Greeted visitors warmly and Ensured reception area was comfortable and tidy.
  • Created standard office procedures for reception area.

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16. High Volume

average Demand
Here's how High Volume is used in Front Desk Administration jobs:
  • Demonstrated proficiency's in telephone and front-desk reception within a high volume environment.
  • Handle high volume of patients (70-90 patients per day) - walk in and appointment patients.
  • Answered a high volume of incoming calls, handled room reservations and transportation arrangements for guests.
  • Worked efficiently and effectively in a fast paced, high volume, multiple location practice.
  • Handle high volume of phone calls and maintained daily client relations for scheduling and appointments.
  • Handled high volume of incoming calls on a Cisco phone system.
  • Maintained company schedule and high volume switchboard.
  • Answered high volume calls and email inquiries.
  • Check in high volumes of patients for scheduled services and manage a busy, multi-channel phone system.
  • Experience in high volume, multi-phone setting, Respond to inquiries and resolve patient issues/complaints.
  • Answered high volume multi-phone lines via Atcom system and welcomed all who came through the door with a smile.

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17. Hipaa

average Demand
Here's how Hipaa is used in Front Desk Administration jobs:
  • Maintained patient confidentiality per HIPAA with written and verbal information.
  • Ensured patient confidentiality by enforcing HIPAA.
  • Prepare patients charts for daily appointments; ensuring demographic, insurance and HIPAA information has been updated accordingly.
  • Comply with HIPAA rules and regulations when communicating with patients, health center personnel, and external payers.
  • Attained patient medical history, update charts, and reviewed proxy information, and followed HIPAA compliance standards.
  • Organized and maintained confidential records in compliance with company's requirements and HIPAA regulations.
  • Provide logistics and support to expedite records transfers as needed while maintaining HIPAA compliance.
  • Maintained a sense of professionalism at all times and ensured compliance with HIPAA policies.
  • Organized and filed patient information in accordance to HIPAA security rules.
  • Perform all duties while adhering to Federal HIPAA regulations.
  • Prepare records for outside sources in accordance with HIPAA.
  • Educated in and adhered to HIPAA standards.
  • Maintained HIPAA compliance through patient confidentially.

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18. EMR

average Demand
Here's how EMR is used in Front Desk Administration jobs:
  • Review Physicians EMR charting to ensure proper clinical documentation.
  • Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic.
  • Crate patient appointments, enter patients demographic and insurance into practice fusion EMR system and office Ally practice mate.
  • Input patient information into the EMR Practice Manager and follow up on insurance verification.
  • Verify demographic and insurance information is current in EMR system.
  • Entered orders into EMR system efficiently without errors.
  • Utilized AdvancedMD and DigiChart EMR software.
  • Schedule patient appointments using Allscripts EMR system for medical and dental.
  • Input Zocdoc appointments into EMR system schedule.
  • Advanced knowledge on E-Clinicals EMR system.
  • Create, update, merge, and deactivate EMR through medical office management system, eClinical Works.

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19. Treatment Plans

average Demand
Here's how Treatment Plans is used in Front Desk Administration jobs:
  • Coordinated patient treatment plans & financial arrangements.
  • Teach patients on recommended treatment plans and proper dental care procedures.
  • Presented treatment plans to clients in a manner which minimizes confusion.
  • Progress notes, Closed/Archived Charts, OTR's and Treatment Plans
  • Explained all dental procedures and treatment plans to all patients.
  • Reviewed and explained insurance treatment plans and estimates with patients.
  • Explain dental treatment plans and financial options to patients.
  • Prepare insurance benefit breakdown and treatment plans for patients.
  • Explained treatment plans and cost of treatment to patients.
  • Created treatment plans for patients with private insurance.
  • Coordinate treatment plans with doctor and patients.
  • Presented treatment plans and offered financing options.
  • Brief patients regarding treatment plans and procedures.
  • Assist with financial arrangements for treatment plans.
  • Greet and dismiss patients, answer multi-line phone, present treatment plans, take care of deposits, and billing.
  • Presented and sold $30,000 treatment plans and made financial arrangements * Billed patients and posted payments to accounts
  • Maintain thorough records and charts of clients and create treatment plans as needed.
  • Answer phones, schedule appointments, enter treatment plans and payments into Dentrix
  • Reviewed dental treatment plans and finances with patients responsible party 4.
  • Presented treatment plans to parents and patients which included explaining fee's, payment options and insurance coverages.

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20. Staff Members

average Demand
Here's how Staff Members is used in Front Desk Administration jobs:
  • Interpreted and directed all incoming phone calls and emails to corporate staff members, including President and Vice President.
  • Answer phones, record messages, and provide routines data to all staff members.
  • Welcome visitors and direct them to staff members' whereabouts and availability.
  • General administrative duties for brokers and staff members as requested.
  • Maintained the board of staff members' whereabouts and availability.
  • Answer phones and route calls to staff members.
  • Key Accomplishments: Answered incoming calls, taking messages for guests and staff members as needed.
  • Answered Calls on a 12+ multiline phone system and directed them to appropriate staff members.
  • Represented Bridgepoint Education to the public, businesses, staff members and other agencies.

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21. New Clients

average Demand
Here's how New Clients is used in Front Desk Administration jobs:
  • Prepared new clients chart, processed payments, filed, and made deposits.
  • Orient all new clients regarding rules and regulations.
  • Process new clients and handle proper documentation.
  • Assisted in intake of new clients.
  • Answered inquiries pertaining to swim services and registration of new clients Oversaw the daily cash and bank reconciliation forms.
  • Provided new clients with in-depth gym tours and explained the benefits and highlight of The Body Club .

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22. Bank Deposits

average Demand
Here's how Bank Deposits is used in Front Desk Administration jobs:
  • Directed calls using 20-line phone system; greeted visitors, made bank deposits, provided date entry and inventory tracking and fulfillment
  • Provided patient financial counseling, billing, processed & posted payments, made bank deposits.
  • Review the daily processing of cash transactions and preparation of bank deposits.
  • Prepare end of the day: bank deposits and reports.
  • Recorded cash receipts on computer and made bank deposits.
  • Prepare daily bank deposits, and miscellaneous office duties.
  • General office duties; Maintain Insurance licenses and business filing renewals Bank deposits, accounts payable/receivable, inventory and purchasing

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23. Special Events

average Demand
Here's how Special Events is used in Front Desk Administration jobs:
  • Work special events to promote the Y and how the facility can help them with fitness and relaxation techniques.
  • Advised sales and catering and helped maximize room revenue as regards groups and special events.
  • Prepared and distributed weekly broadcast emails to members regarding special events and golf outings.
  • Participated in the planning and execution of special events, conferences, and meetings.
  • Organized quarterly club meetings and special events for clients and club staff.
  • Assisted the staff with all aspects of meeting/special events planning.
  • Organized field trips and special events.
  • Assisted the general public with information on special events in the lobby area.
  • Supervised vendor relations, office staff and special events team (6).

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24. Powerpoint

average Demand
Here's how Powerpoint is used in Front Desk Administration jobs:
  • Created, maintained, and updated various company documents using Microsoft Excel, PowerPoint, Word and Publisher.
  • Used MS Excel and PowerPoint to complete daily functions.
  • Utilize Microsoft Office 2007: Word, Excel, Powerpoint, Access, etc.
  • Prepared high-level meeting presentation material and handouts, which included creating/modifying PowerPoint presentations, utilizing, and advanced PowerPoint skills.
  • Drafted correspondence and other written material, develop PowerPoint slides and graphic presentations for demographic analysts.
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential employees.

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25. Special Projects

average Demand
Here's how Special Projects is used in Front Desk Administration jobs:
  • Helped Amazon employees with badge replacements, equipment rentals, lunch preparations, and special projects.
  • Assisted supervisor with meetings, special projects and generating reports.
  • Perform other job-related duties and special projects as assigned.
  • Help management with special projects.
  • Provide administrative services to the general manager and occasional assisted in special projects .
  • Retrieve and input a minimum of 50 promotion requests daily * Receptionist duties and special projects as requested * General office duties

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26. Hippa

average Demand
Here's how Hippa is used in Front Desk Administration jobs:
  • Trained to Joint Commission standards, enforced Health Insurance Portability and Accountability (HIPPA).
  • Followed the guidelines of HIPPA Privacy Note by protecting the patient s information.
  • Maintain files and confidential information in accordance with HIPPA Laws.
  • Produced copies of health records when requested complying with HIPPA.
  • Verified and assisted with HIPPA form completion.
  • Ensured compliance with HIPPA and OSHA standards.
  • Verified HIPPA forms and pulled charts.

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27. Fedex

average Demand
Here's how Fedex is used in Front Desk Administration jobs:
  • Discussed schedules with freight companies like FedEx-UPS, DHL for pick-up and delivery, printed labels on their computer software.
  • Collect and distribute mail and packages, prepare FedEx shipments and managed online postage machine.
  • Pick up/drop off of all mail; operate electronic postage system, and FedEx packages.
  • Received and distributed incoming FedEx, UPS and Express mails promptly.
  • Prepared and tracked all shipping and receiving through UPS and FedEx.
  • Generate FedEx, UPS, USPS shipments & assign billing appropriately.
  • Sign for FedEx or any other deliveries to front office.
  • Pack, ship, and track orders via FedEx online system
  • Sign for and distribute UPS, FedEx and airborne packages.
  • Reconcile weekly FedEx statement averaging $1,200.00 per week.
  • Receive and distribute mail, UPS and FedEx deliveries.
  • Schedule FedEx pickups for outgoing documents and packages.
  • Mail important documents via FedEx office account.
  • Handle all sensitive Fedex and UPS.

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28. Travel Arrangements

average Demand
Here's how Travel Arrangements is used in Front Desk Administration jobs:
  • Produced documents and presentations, scheduled meetings, and coordinated travel arrangements.
  • Coordinated travel arrangements for visiting clients and interview candidates.
  • Processed and tracked expenses in SAP Accounting System, updated and formatted marketing presentation spreadsheets and made travel arrangements.
  • Manage travel arrangements for executives, including booking flights, hotels, rental cars, and car service.
  • Coordinated meetings and travel arrangements of senior management officials, 300 Partners, /Attorney's and support staff.
  • Point of contact for petty cash and check request reimbursements, travel arrangements.
  • Organized personnel documents, travel arrangements and fielded general requests from employees.
  • Assist in executive and employee travel arrangements.
  • Coordinated on-site events and travel arrangements for international guests Presented to local businesses to drive more traffic to the ranch
  • Coordinated travel arrangements, meetings, webinars.
  • Logged in Vendors/Staples, Fed-Ex, U.P.S, ordering / Supplies Schedules all travel arrangements and lodging.

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29. Office Operations

average Demand
Here's how Office Operations is used in Front Desk Administration jobs:
  • Coordinated deliveries and ordering of supplies essential for office operations.
  • Organized office operations such as preparing payroll.
  • Maintain front office operations for alignment with company objectives to streamline the flow and enhance service.
  • Executed office operations including tasks such as copying, faxing and filing of sensitive business correspondence.
  • Manage all front office operations for this established practiced with ten dentists in various specialties.
  • Manage front office operations supporting the Controller, Human Resources and Admission office.
  • Acted as the central hub for all office operations.
  • Handle all office operations for daily business.
  • Answer phones, daily office operations.
  • Directed daily office operations and provided support to my team on an on going basis.
  • Administer daily office operations Assist unit director with daily functions of the club.
  • Managed daily office operations, work flow, office staff including recruitment, performance management and training/development within the specialty practice.

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30. Greeting Patients

low Demand
Here's how Greeting Patients is used in Front Desk Administration jobs:
  • Performed various administrative office responsibilities including: greeting patients, scheduling appointments, verifying patient medical insurance, faxing and filing.
  • Maintain confidentiality while greeting patients and providing general information on office policy, procedures, and practices.
  • Facilitated daily administrative functions, including greeting patients, patient scheduling, and payment collection.
  • Managed front-end office functions while providing exceptional customer service via telephone and greeting patients.
  • Provided customer service/greeting patients at all levels.
  • General Office duties, answering phones, scheduling patients, taking orders from physicians, greeting patients, filing medical charts.

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31. Computer System

low Demand
Here's how Computer System is used in Front Desk Administration jobs:
  • Handled registrations, organized and managed student information in computer system.
  • Obtained and updated insurance information in computer system.
  • Entered billing and payments into computer system electronically.
  • Balanced responsibility of phones, and computer systems, while keeping customer needs the number one priority.
  • Operate all aspects of Front Office computer system and simple configuration changes.
  • Handled key changes and vendor keys properly into the computer system.
  • Entered patient's data in the computer system (IGEA).
  • Entered corrections to patient information into the computer system.
  • Updated computer systems and insurance fee schedules annually.

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32. Patient Files

low Demand
Here's how Patient Files is used in Front Desk Administration jobs:
  • Manage, update, research, and vet 1000s of patient files, particularly monitoring required annual check-ups and medical evaluations.
  • Processed statements, insurance paperwork, payments and recorded in patient files.
  • Created new patient files and assured documentation was up to date.
  • Create patient files, maintain, retrieve and secure files.
  • Provided Doctor with her schedule, patient files and reports.
  • Create new patient files - electronic and paper.
  • Updated and maintained database records and patient files.
  • Maintain confidentiality of all patient files.
  • Created patient files Filed paperwork Received payments for visits, injections, testing, and in office procedures.

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33. HR

low Demand
Here's how HR is used in Front Desk Administration jobs:
  • Reconciled accounts and filed Medical Dispute Resolution appeals through the Texas Worker's Compensation Commission/Texas Department of Insurance.
  • Provided administrative support to management through reconciliation of money, money equivalents, and all applicable paperwork.
  • Maintained the security of patient records and confidential information through a minimally invasive screening process.
  • Processed mortgage loans through online database under supervision of Loan Officers and organized materials.
  • Recommended and implemented employee rotation schedules to ensure tactical communication throughout the facility.
  • Provided administrative support to the Office Coordinator and three administrators.
  • Operate audio/video monitoring equipment to monitor candidates throughout the exams.
  • Managed all reception-area functions during a three-month temporary assignment.
  • Created weekly financial forecast reports for distribution throughout company.
  • Responded to all incoming faxed request electronically through right-fax.
  • Provided legendary service to customers through consultative sales.
  • Organized workload to optimize efficiency through the facility.
  • Filed customer information through computer.
  • Assist with cleanliness of office Scan all patient information received through mail from Specialists or previous Dentist into patient account information.
  • Use EHR (Electronic Health Records) system to log patient messages and direct them to the appropriate doctors and/or nurses.
  • Improved campus involvement through organizing marketing projects for campus events, to include creating signs, displays and promotional ads.
  • Prepare for scheduled tour arrivals through the preparation of survey sheets; assure owner information has been prepared in advance.
  • Administered medications and immunizations, throat cultures, pap smears and assisted with minor surgical procedures, Performed telephone triage.
  • Fulfilled requests for information packets and itinerary and assisted with responses to inquiries through the internet or via email.
  • Maintained close relationships to all the children at the center and followed up on their developmental progress throughout each day

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34. Patient Accounts

low Demand
Here's how Patient Accounts is used in Front Desk Administration jobs:
  • Maintained patient accounts by obtaining and updating personal and financial information.
  • Process and submit insurance claims and post insurance payments to patient accounts.
  • Performed in-house audits on patient accounts before sending out monthly statements.
  • Created, maintained, and handled charges on patient accounts.
  • Maintain patient accounts by obtaining, recording and updating personal and financial information on Misys Healthcare Systems.
  • Estimate scheduled patients' financial responsibility according to insurance verification and provide explanation to patients regarding patient accounts and billing information.

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35. Quickbooks

low Demand
Here's how Quickbooks is used in Front Desk Administration jobs:
  • Faxed, mailing, answering phone, relaying messages, schedules appointments, kept QuickBooks and took payments.
  • Set up and maintained QuickBooks for monitoring company income and expenses.
  • Provided sales orders and receipts from QuickBooks for in and out of town customers for the supplies purchased from our warehouse.
  • Handle reconciling quickbooks, closing the month, and paying bills.
  • Utilized Quickbooks for invoicing, payroll, accounts payable and acounts receivable.
  • Processed transactions using QuickBooks software.

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36. Patient Demographics

low Demand
Here's how Patient Demographics is used in Front Desk Administration jobs:
  • Register new patients and update existing patient demographics by collecting details including personal and financial information in person or by phone.
  • Compile patient demographics for charts as well as checking the patients in and out of their appointments.
  • Update patient demographics and insurance information during Check in.
  • Input patient demographics into the Docutap software and follow up on insurance verification.
  • Verify Insurance Eligibility, Collection Co-pay/ Deductibles/ Balances, Enter patient Demographics, Relay messages to physicians/medical Assistants/nurses/staff when appropriate.
  • Updated patient demographics, account setup and maintenance* Medical record management, administrative support, customer Service and clerical duties.

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37. Patient Payments

low Demand
Here's how Patient Payments is used in Front Desk Administration jobs:
  • Collected in-patient payments, booked appointments, follow ups and cancellations in a professional and courteous manner.
  • Collect and post patient payments, check patients in and out using data base.
  • Organized the office paperwork, patient charts, bills, and patient payments.
  • Maintained patient files, recorded doctor notes, and processed patient payments.
  • Collect patient payments, issue receipts and post payments.
  • Logged patient payments, and all other clerical duties.
  • Resolved issues related to insurance claims and patient payments.
  • Post patient payments and insurance payments.
  • Processed patient payments and contacted insurance companies regarding patient coverage and benefit allowances.
  • Posted all insurance and patient payments in Eaglesoft and other programs.
  • Answered all billing questions, collected and posted patient payments.

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38. Appropriate Departments

low Demand
Here's how Appropriate Departments is used in Front Desk Administration jobs:
  • Performed receptionist duties by answering telephones and directing calls to the appropriate departments; provided information as requested by visitors.
  • Responded to patient billing or financial inquiries, directing to appropriate departments, as necessary.
  • Greet company guests in person and notify appropriate departments of their arrival.
  • Directed incoming calls to the appropriate departments.
  • Responded to high volume of telephone inquiries with friendliness and professionalism referring callers to other appropriate departments.
  • Answered telephone, delivered messages to appropriate departments and replied to questions regarding academy services.

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39. Expense Reports

low Demand
Here's how Expense Reports is used in Front Desk Administration jobs:
  • Prepared executive expense reports facilitating administration staff productivity.
  • Prepare and electronically file expense reports using Concur software.
  • Create and manage expense reports for Senior Level Executives within the company using Concur.
  • Assemble and deliver shipping expense reports.
  • Completed weekly expense reports, billability graphs explaining the company's profits, and performed data entry into the accounting system.
  • Solve technical issues Route calls elsewhere as needed Prepare and complete expense reports

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40. Physical Therapy

low Demand
Here's how Physical Therapy is used in Front Desk Administration jobs:
  • Directed patients through recommended physical therapy plans.
  • Initiated massage physical therapy sessions for trauma, accidents and recovery, pain management for patients.
  • Promoted to the Physical Therapy department as an internal transfer.
  • Correspond with insurance companies and workers comp offices regarding patients benefit coverage and to retrieve authorizations when needed for physical therapy.
  • Provided secretarial and Meet & Greet duties in a fast-paced outpatient occupational & physical therapy rehab center
  • Cover physical therapy secretary when needed, scheduling evaluations and sessions.

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41. Office Staff

low Demand
Here's how Office Staff is used in Front Desk Administration jobs:
  • Included assisting office staff, phone support and information requests efficiently and effectively.
  • Maintained office procedures to help keep managers and office staff organized and up to date on key occurrences.
  • Assist in helping other office staff as needed including accounts receivable, accounts payable and filing.
  • Evaluate the job performance of front office staff & fills their appraisal.
  • Maintained strong communication skills both written and verbally with all office staff.
  • Provide communication to all office staff in regards to patient insurance benefits and billing issues.
  • Supervised all front office staff and coordinated the workflow of activities.
  • Screened incoming calls for the Executive staff, answering in a professional manner and assisting callers Scheduled meetings for office staff.

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42. Patient Scheduling

low Demand
Here's how Patient Scheduling is used in Front Desk Administration jobs:
  • Facilitate daily administrative functions, including customer service, patient scheduling, and inventory management.

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43. Financial Statements

low Demand
Here's how Financial Statements is used in Front Desk Administration jobs:
  • Allocated financial statements and bonus slips also entered data for tracking documents occasionally for the Administrative Assistant
  • Mailed out donor requested financial statements and distributed employee payroll.
  • Review monthly financial statements, and budget variances, and complete monthly financial reports.
  • Reviewed monthly financial statements and submit corrections.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Prepare for financial statements, engagement letters and other letters as needed, Phone screening for incoming calls.

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44. Direct Calls

low Demand
Here's how Direct Calls is used in Front Desk Administration jobs:
  • Answer phone and direct calls to appropriate office personnel.
  • Communicate with customers, employees, and other individuals to answer questions Answer telephones, direct calls, and take messages.
  • Answer telephones, respond to inquires as appropriate, and direct calls to appropriate parties and/take accurate messages.
  • Answer multi line telephone system and direct calls accordingly.
  • Answered multi-line phone system and direct calls accordingly.
  • Maintained records in client files Answer a multiline phone system and direct calls to appropriate departments.
  • Greeted and assisted guest with needs.Answered multi line phone and direct calls accordingly.

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45. Medicaid

low Demand
Here's how Medicaid is used in Front Desk Administration jobs:
  • Assisted patients in acquiring Medicaid coverage.
  • Entered patient's insurance card (Medicare, Medicaid, private insurance, HMO/PPO) into computer.
  • Supervised and directed all aspects of computerized billing to Medicaid for mental health clients.
  • Request Medicare / Medicaid / General Health lien and subrogation information as directed, placing the carrier on notice.
  • Confirm insurance eligibility by fax, phone or Internet.Process Medicaid, and insurance claims.
  • Verify insurances like Medicare, Medicaid, BCBS, Kaiser, Humana,Cigna

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46. Word Processing

low Demand
Here's how Word Processing is used in Front Desk Administration jobs:
  • Operate phone systems, word processing and other software, printers, and copy machines.
  • Performed word processing, filing, and faxing Managed calendars for the library.
  • Experienced in preparing and reviewing correspondence and performed various receptionist application using Microsoft Office Suite and word processing software.
  • Scheduled appointments Checked in patients Entered patient information Collected payments Word Processing MedWare Scheduler Scanning and Faxing
  • Type various documents as requested accurately and timely using word processing and spreadsheet programs.
  • Co-developed comprehensive, word processing manual for administrative support staff.

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47. Data Entry

low Demand
Here's how Data Entry is used in Front Desk Administration jobs:
  • Separated funds by account and used systematic data entry techniques into databases to ensure accuracy.
  • Scheduled appointments and updated the data entry information system.
  • Maintained all stats, monthly collections, receivables, banking, and data entry, as well as daily administrative duties.
  • Managed Raiser's Edge Donor software (Data entry; monitored tracking of donor recipients, and new client entries.)
  • Open club at 5:00am, assist members with memberships and equipment, data entry, clean and maintain equipment.
  • Utilized Microsoft Office Suite and database systems for purposes of data entry, invoices, and customer records.
  • Signed in patients and kept logs as well as data entry and faxing of medical reports.
  • Handled all clerical tasks such as filing, faxing, data entry, payroll and scheduling.
  • Performed basic data entry, ordered supplies, distributed mail, and accurately filed charts.
  • Completed data entry, spreadsheet creation, and document formatting for process engineering department.
  • Assist in a range of projects, including Excel spreadsheets and data entry.
  • Assisted with maintaining and update filing, mailing, and data entry.
  • Created profiles for new patients as well as various data entry.
  • Perform essential clerical task like faxing, email and data entry.
  • Assisted Accounting department with data entry, Excel spreadsheets and A/R.
  • Handle data entry tasks, and check patients in and out.
  • Assisted Accounting and Visa/Passport departments with data entry as needed.
  • Enter all Clients into computer data entry.
  • Supervised and trained employees in data entry.
  • Handle data entry and communication.

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48. Greeting Clients

low Demand
Here's how Greeting Clients is used in Front Desk Administration jobs:
  • Handled all incoming/outgoing calls (Switchboard) Scheduled conference rooms/travel Received/distributed packages Responsible for greeting clients
  • Demonstrated strong interpersonal skills while greeting clients and creating welcoming environment.
  • Handled all office duties such as filling, answering phones, greeting clients, & Etc.
  • Manage receptionist area, including greeting clients and answering sufficient information to clients.
  • Coordinate reception desk daily with answering phones, greeting clients or vendors.
  • Front office reception for greeting clients, vendors and applicants.

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49. Medical Billing

low Demand
Here's how Medical Billing is used in Front Desk Administration jobs:
  • Assisted with medical billing, handling patients' questions and concerns.
  • Assist with medical billing and insurance claims.
  • Utilized medical terminology specific to primary care offices, medical billing, coding, handling confidential information and preparing medical records.
  • Managed medical billing data entry which included inputting of diagnostic and procedure codes.
  • Maintain Lab ACHA/ CLIA certification, Physician credentialing, Pathology medical billing, medical office administration.
  • Configured Medical Manager/MicroMD medical billing software and trained office staff on system.

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50. Customer Complaints

low Demand
Here's how Customer Complaints is used in Front Desk Administration jobs:
  • Assisted in resolving customer complaints and other service issues.
  • Exercise problem-solving and conflict resolution skills when handling customer complaints; refer customer complaints to appropriate designated personnel as needed.
  • Managed front desk and Resort store-Made reservations for both camping and rafting trips-Ran cash register-Handled customer complaints and problems
  • Front Desk* Maintained and balanced cash drawer* Stocked cooler and preformed weekly inventory* Handled customer complaints/issues to resolution
  • Listened attentively to customer complaints and referred them to Business Office Manager or Clinical Supervisor.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

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20 Most Common Skill for a Front Desk Administration

Front Desk17.1%
Insurance Companies12.4%
Customer Service11.4%
Phone Calls9.6%
Patient Care9.4%
Telephone Calls6.9%
Office Supplies6.6%
Appointment Scheduling5.7%

Typical Skill-Sets Required For A Front Desk Administration

RankSkillPercentage of ResumesPercentage
1
1
Front Desk
Front Desk
13.9%
13.9%
2
2
Insurance Companies
Insurance Companies
10.1%
10.1%
3
3
Customer Service
Customer Service
9.3%
9.3%
4
4
Phone Calls
Phone Calls
7.8%
7.8%
5
5
Patient Care
Patient Care
7.6%
7.6%
6
6
Telephone Calls
Telephone Calls
5.6%
5.6%
7
7
Office Supplies
Office Supplies
5.3%
5.3%
8
8
Appointment Scheduling
Appointment Scheduling
4.7%
4.7%
9
9
Medical Records
Medical Records
3.7%
3.7%
10
10
Credit Card Transactions
Credit Card Transactions
1.6%
1.6%
11
11
Scheduling Appointments
Scheduling Appointments
1.6%
1.6%
12
12
Appropriate Person
Appropriate Person
1.5%
1.5%
13
13
Sort
Sort
1.3%
1.3%
14
14
Administrative Tasks
Administrative Tasks
1.2%
1.2%
15
15
Reception Area
Reception Area
1.1%
1.1%
16
16
High Volume
High Volume
1.1%
1.1%
17
17
Hipaa
Hipaa
1%
1%
18
18
EMR
EMR
1%
1%
19
19
Treatment Plans
Treatment Plans
1%
1%
20
20
Staff Members
Staff Members
0.9%
0.9%
21
21
New Clients
New Clients
0.9%
0.9%
22
22
Bank Deposits
Bank Deposits
0.8%
0.8%
23
23
Special Events
Special Events
0.8%
0.8%
24
24
Powerpoint
Powerpoint
0.8%
0.8%
25
25
Special Projects
Special Projects
0.8%
0.8%
26
26
Hippa
Hippa
0.8%
0.8%
27
27
Fedex
Fedex
0.8%
0.8%
28
28
Travel Arrangements
Travel Arrangements
0.8%
0.8%
29
29
Office Operations
Office Operations
0.8%
0.8%
30
30
Greeting Patients
Greeting Patients
0.7%
0.7%
31
31
Computer System
Computer System
0.7%
0.7%
32
32
Patient Files
Patient Files
0.7%
0.7%
33
33
HR
HR
0.7%
0.7%
34
34
Patient Accounts
Patient Accounts
0.6%
0.6%
35
35
Quickbooks
Quickbooks
0.6%
0.6%
36
36
Patient Demographics
Patient Demographics
0.6%
0.6%
37
37
Patient Payments
Patient Payments
0.6%
0.6%
38
38
Appropriate Departments
Appropriate Departments
0.6%
0.6%
39
39
Expense Reports
Expense Reports
0.5%
0.5%
40
40
Physical Therapy
Physical Therapy
0.5%
0.5%
41
41
Office Staff
Office Staff
0.5%
0.5%
42
42
Patient Scheduling
Patient Scheduling
0.5%
0.5%
43
43
Financial Statements
Financial Statements
0.5%
0.5%
44
44
Direct Calls
Direct Calls
0.5%
0.5%
45
45
Medicaid
Medicaid
0.5%
0.5%
46
46
Word Processing
Word Processing
0.5%
0.5%
47
47
Data Entry
Data Entry
0.5%
0.5%
48
48
Greeting Clients
Greeting Clients
0.4%
0.4%
49
49
Medical Billing
Medical Billing
0.4%
0.4%
50
50
Customer Complaints
Customer Complaints
0.4%
0.4%

18,450 Front Desk Administration Jobs

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