We calculated that 18% of Front Desk Administrations are proficient in Patients, Phone Calls, and Customer Service. They’re also known for soft skills such as Writing skills, Interpersonal skills, and Organizational skills.
We break down the percentage of Front Desk Administrations that have these skills listed on their resume here:
- Patients, 18%
Coordinated administrative activities, retrieving, organizing, and disseminating information to staff and patients assisting coworkers and reviewing incoming memos.
- Phone Calls, 9%
Provide general administrative duties answering phone calls, take notes to communicate information to appropriate personnel or department.
- Customer Service, 9%
Recognized and was awarded Certificate of Appreciation by the Department Head of Public Relations for delivering exceptional customer service.
- Front Desk Operations, 8%
Managed front desk operations interacting with customers in a professional and courteous manner.
- Data Entry, 7%
Separated funds by account and used systematic data entry techniques into databases to ensure accuracy.
- Telephone Calls, 4%
Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
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Some of the skills we found on front desk administration resumes included "patients," "phone calls," and "customer service." We have detailed the most important front desk administration responsibilities below. Front desk administrations are also known for organizational skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a front desk administration resume: "general office clerks file and retrieve records" We also found this resume example that details how this skill is put to the test: "maintain outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments. " Yet another important skill that a front desk administration must demonstrate is "customer-service skills." General office clerks often provide general information to company staff, customers, or the public This is clearly demonstrated in this example from a front desk administration who stated: "ensured customer retention by appointment scheduling and appointment reminders through smile reminder platform. " Another skill commonly found on front desk administration resumes is "detail oriented." This description of the skill was found on several front desk administration resumes: "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Here's an example from a resume of how this skill could fit into the day-to-day front desk administration responsibilities: "prepared new patient charts with full detailed information. "
See the full list of front desk administration skills.
Before becoming a front desk administration, 44.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.3% front desk administrations went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some front desk administrations have a college degree. But about one out of every five front desk administrations didn't attend college at all.
Those front desk administrations who do attend college, typically earn either business degrees or health care administration degrees. Less commonly earned degrees for front desk administrations include psychology degrees or communication degrees.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a front desk administration. We've found that most front desk administration resumes include experience from Marriott International, Planet Fitness, and Jefferson Dental & Orthodontics. Of recent, Marriott International had 30 positions open for front desk administrations. Meanwhile, there are 12 job openings at Planet Fitness and 7 at Jefferson Dental & Orthodontics.
If you're interested in companies where front desk administrations make the most money, you'll want to apply for positions at Lawrence Livermore National Laboratory, Snowflake Computing, and Tesoro. We found that at Lawrence Livermore National Laboratory, the average front desk administration salary is $55,136. Whereas at Snowflake Computing, front desk administrations earn roughly $43,573. And at Tesoro, they make an average salary of $43,152.
View more details on front desk administration salaries across the United States.
Some other companies you might be interested in as a front desk administration include LA Fitness, Planet Fitness, and Massage Envy. These three companies were found to hire the most front desk administrations from the top 100 U.S. educational institutions.