What Does a Front Desk Administration Do?

A front desk administration professional is responsible for performing administrative duties related to the front desk reception of an organization. This professional must assist in conferences and meetings as well as maintain inventory and costs for building and office supplies. The administration must coordinate front desk operations and maintain customer relationships by interacting with them in a professional and courteous manner. This professional must also handle phone calls and important documents by scanning and placing them in their designated files.

Take a few minutes to create or upgrade your resume. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Front Desk Administration resume.

Front Desk Administration Responsibilities

Here are examples of responsibilities from real front desk administration resumes representing typical tasks they are likely to perform in their roles.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality.
Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
Access and dispense medical records in compliance with HIPPA regulations.
Process paperwork for patient's file in accordance with HIPPA laws.
Assist patients in acquiring Medicaid coverage.
Maintain patient confidentiality per HIPAA with written and verbal information.
Maintain stocking of materials and cleanliness, check-ins, telephone, registrations/reservations
Lead associate sales and supervise associate returns and overall museum cleanliness.
Register new patients and update existing patient demographics by collecting details including personal and financial information in person or by phone.
Coordinate administrative activities, retrieving, organizing, and disseminating information to staff and patients assisting coworkers and reviewing incoming memos.
Perform other clerical duties as needed, such as filing, photocopying, faxing and collating.
Create new law files and performs other relate clerical duties such as photocopying, faxing, scanning, filing and collating.
Process purchasing orders for vendors, A/R and A/P.
Maintain postage records for USPS meter.
Prepare healthy meal replacement protein smoothies

Front Desk Administration Job Description

Perhaps the hardest question to answer when deciding on a career as a front desk administration is "should I become a front desk administration?" You might find this info to be helpful. When compared to other jobs, front desk administration careers are projected to have a growth rate described as "decline" at -4% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a front desk administration by 2028 is -110,600.

Front desk administrations average about $16.58 an hour, which makes the front desk administration annual salary $34,479. Additionally, front desk administrations are known to earn anywhere from $26,000 to $45,000 a year. This means that the top-earning front desk administrations make $13,000 more than the lowest earning ones.

It's hard work to become a front desk administration, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming an office receptionist, receptionist/billing clerk, receptionist, and clerical associate.

Learn More About Front Desk Administration Job Descriptions

Find Better Talent in Less Time

Post a Job on Zippia and take the best from over 7 million monthly job seekers.

Front Desk Administration Jobs You Might Like

12 Front Desk Administration Resume Examples

Build a professional front desk administration resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your front desk administration resume.


Jonathan Lane Front Desk Administration Contact Information Saint Louis, MO (370) 555-1667 jlane@example.com Skills Front Office Delphi Customer Service Resident Assistants Insurance Forms Logistics Sales Goals Bank Deposits Greeting Customers Scheduling Meetings Employment History Front Desk Administration 2019 - Present Kelly Services Saint Louis, MO Performed administrative tasks such as mail merges, filing, typing correspondences and creating spreadsheets. Coordinate meetings and phone conferences internally and externally through written and verbal communication. Answered telephone calls professionally and transferred calls to appropriate parties. Recruit Applicants Handle Human Resources such as Employee Benefits, W-4,I-9 Forms Process Payroll * Account receivables Desk Receptionist 2017 - 2019 Kelly Services Saint Louis, MO Greeted visitors and answered all incoming calls for busy Corporate Office. Worked reception desk efficiently answering multi-line phones, light typing and handled all scheduling of conference room logs. Assisted in verification of new temporary employees, and maintained confidential HR files on said employees. Check patients in for office visit. Assist General Manager and office staff in administrative functions. Maintained front desk area, filing, data entry, faxing, copies, and answered telephones. Sales Administrator/Administrative Assistant 2013 - 2017 J. C. Penney Plano, TX Assist in making travel arrangements and filing expense reports as needed. Coordinated weekly schedules, time sheets and conference calls for 24 store managers and staff Consolidated 8 inter-department monthly financial reporting deadlines schedules into 1 schedule, transitioning format from Excel document to SharePoint calendars. Placed recruitment ads on the internet and distributed to college career services offices. Facilitate meetings and travel arrangements. Education High School Diploma 2013 - 2013


Marilyn Phillips Front Desk Administration Contact Info Houghton Lake, MI (700) 555-1794 mphillips@example.com Skills Patient CareConfidential InformationAccurate InformationData EntryTelephone CallsStaff MembersGreeting VisitorsFax MachinesHRStudent Body Employment History Front Desk Administration 2019 - Present Super 8 Worldwide Houghton Lake, MI Process guest registrations, including collecting payment - Complete shift reports - Respond to guest needs, special requests. Utilized Microsoft Office (Word, PowerPoint, and Excel) to create notices and other vital documents. Processed night audits, credit card authorizations, and resort forecasts. Prepared meeting materials & presentations for domestic and international meetings. Administrative Receptionist 2014 - 2019 State Farm Warren, MI Answered telephone calls, opened and distributed mail, used computer systems and other office technologies. Receive payments, provide customer service, maintain records up to date. Fielded telephone calls and answered customer inquiries about policies; interpreted for Spanish-speaking customers; performed Daily Payment Reminder calls. Reserve conference rooms using the Event Management System (EMS) for business partners. Answered a multi-line telephone and handled customer service matters. Student Assistant 2013 - 2014 Job Warren, MI Worked with Microsoft Office programs such as Word, Powerpoint and Excel. Experienced at Cell culture techniques: Cell handling, cell passaging, cryogenic cell preservation, media preparation, etc. Reviewed constituent letters and assisted in responses to Congress Created PowerPoint presentations at the request of senior staff. Education Associate's Degree Kinesiology 2011 - 2013 University of Florida Gainesville, FL


Kathleen Sullivan Front Desk Administration Carrollton, TX (380) 555-1698 ksullivan@example.com Experience Front Desk Administration2018 - Present D-R SERVICES•Carrollton, TX Provided other patient care services as directed by the Physician. Front desk/Billing Greet patients, schedule appointments, file patient charts Call insurance companies and check the status of insurance policies Travel to satellite clinic for patient care. Administrative Assistant2016 - 2018 ManpowerGroup•Phoenix, AZ Filled in as a Secretary in assignments Explored new and exciting situations to which to provide secretarial support Assisted carrier drivers with management/dispatch activities Provided a full range of client service activities/data entry/updates, special projects Maintain confidential information of office related information Answering of phones, direct calls and takes messages. Generated reports, meeting agendas and PowerPoint presentations for division meetings. Followed proper selection procedures as established by the company. Worked successfully as part of a project team gathering requirements, conducting internet research & task management. Stower2006 - 2016 Walmart•San Antonio, TX Operated standup truck/ Power Jack to backstock pallets and organize the stock room. Stock shelves Keep shelves organized Respond to spills and customer service Directed and administered excellent customer service to customers who had questions and concerns about products. Stocked and replenished items on sales floor, ensure displays are presented correctly, and maintained store appearance. Skills Patient DemographicsScheduling AppointmentsPositive AttitudeStorage AreasProgram SupportPersonal ComputersFinancial StatementsProduct KnowledgeFacility ToursHard Copy Education High School Diploma 2006 - 2006

Create My Resume

Build a professional resume in minutes using this template.

Front Desk Administration Skills and Personality Traits

We calculated that 18% of Front Desk Administrations are proficient in Patients, Phone Calls, and Customer Service. They’re also known for soft skills such as Writing skills, Interpersonal skills, and Organizational skills.

We break down the percentage of Front Desk Administrations that have these skills listed on their resume here:

Patients, 18%
Coordinated administrative activities, retrieving, organizing, and disseminating information to staff and patients assisting coworkers and reviewing incoming memos.
Phone Calls, 9%
Provide general administrative duties answering phone calls, take notes to communicate information to appropriate personnel or department.
Customer Service, 9%
Recognized and was awarded Certificate of Appreciation by the Department Head of Public Relations for delivering exceptional customer service.
Front Desk Operations, 8%
Managed front desk operations interacting with customers in a professional and courteous manner.
Data Entry, 7%
Separated funds by account and used systematic data entry techniques into databases to ensure accuracy.
Telephone Calls, 4%
Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.

Choose From 10+ Customizable Front Desk Administration Resume templates

Build a professional Front Desk Administration resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Front Desk Administration resume.

Some of the skills we found on front desk administration resumes included "patients," "phone calls," and "customer service." We have detailed the most important front desk administration responsibilities below.

Front desk administrations are also known for organizational skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a front desk administration resume: "general office clerks file and retrieve records" We also found this resume example that details how this skill is put to the test: "maintain outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments. "

Yet another important skill that a front desk administration must demonstrate is "customer-service skills." General office clerks often provide general information to company staff, customers, or the public This is clearly demonstrated in this example from a front desk administration who stated: "ensured customer retention by appointment scheduling and appointment reminders through smile reminder platform. "

Another skill commonly found on front desk administration resumes is "detail oriented." This description of the skill was found on several front desk administration resumes: "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills." Here's an example from a resume of how this skill could fit into the day-to-day front desk administration responsibilities: "prepared new patient charts with full detailed information. "

See the full list of front desk administration skills.

Before becoming a front desk administration, 44.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.3% front desk administrations went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some front desk administrations have a college degree. But about one out of every five front desk administrations didn't attend college at all.

Those front desk administrations who do attend college, typically earn either business degrees or health care administration degrees. Less commonly earned degrees for front desk administrations include psychology degrees or communication degrees.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a front desk administration. We've found that most front desk administration resumes include experience from Marriott International, Planet Fitness, and Jefferson Dental & Orthodontics. Of recent, Marriott International had 30 positions open for front desk administrations. Meanwhile, there are 12 job openings at Planet Fitness and 7 at Jefferson Dental & Orthodontics.

If you're interested in companies where front desk administrations make the most money, you'll want to apply for positions at Lawrence Livermore National Laboratory, Snowflake Computing, and Tesoro. We found that at Lawrence Livermore National Laboratory, the average front desk administration salary is $55,136. Whereas at Snowflake Computing, front desk administrations earn roughly $43,573. And at Tesoro, they make an average salary of $43,152.

View more details on front desk administration salaries across the United States.

Some other companies you might be interested in as a front desk administration include LA Fitness, Planet Fitness, and Massage Envy. These three companies were found to hire the most front desk administrations from the top 100 U.S. educational institutions.

The three companies that hire the most prestigious front desk administrations are:

Marriott International30 Front Desk Administrations Jobs
Planet Fitness12 Front Desk Administrations Jobs
Jefferson Dental & Orthodontics7 Front Desk Administrations Jobs

Build a professional resume in minutes.

Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. See 10+ resume templates and create your resume here.

Don't Have A Professional Resume?

What Office Receptionists Do

An office receptionist, or administrative assistant, performs various administrative tasks for an organization. These tasks may include answering phone calls, providing the public and customers with information, and warmly welcoming, greeting, and directing visitors or guests accordingly. Additionally, an office receptionist is responsible for maintaining security by issuing visitor badges, monitoring logbooks, and following procedures. Administrative assistants are also responsible for preparing and processing travel vouchers and other documents. Some employers prefer someone with a college or bachelor's degree, telephone skills, and excellent communication skills.

In this section, we take a look at the annual salaries of other professions. Take office receptionist for example. On average, the office receptionists annual salary is $925 lower than what front desk administrations make on average every year.

While their salaries may differ, one common ground between front desk administrations and office receptionists are a few of the skills required in each craft. In both careers, employees bring forth skills like patients, phone calls, and customer service.

As far as similarities go, this is where it ends because a front desk administration responsibility requires skills such as "front desk operations," "administrative tasks," "credit card," and "provides administrative support." Whereas a office receptionist is skilled in "front desk," "office support," "greeting visitors," and "fax machines." So if you're looking for what truly separates the two careers, you've found it.

Office receptionists really shine in the manufacturing industry with an average salary of $34,162. Whereas front desk administrations tend to make the most money in the hospitality industry with an average salary of $39,950.

The education levels that office receptionists earn is a bit different than that of front desk administrations. In particular, office receptionists are 1.0% less likely to graduate with a Master's Degree than a front desk administration. Additionally, they're 0.0% more likely to earn a Doctoral Degree.

What Are The Duties Of a Receptionist/Billing Clerk?

A receptionist/billing clerk is responsible for performing administrative and clerical duties as needed to maintain a smooth flow of operations for the business. Receptionist/billing clerks process the customers' payment transactions, manage account payables, releasing invoices, and immediately resolve account discrepancies. A receptionist/billing clerk must have excellent communication and analytical skills, responding to customers' inquiries and concerns, escalating high-level complaints to the billing management. They should also maintain records of financial documentation for reference and reconciliation as needed.

Now we're going to look at the receptionist/billing clerk profession. On average, receptionist/billing clerks earn a $2,547 lower salary than front desk administrations a year.

Not everything about these jobs is different. Take their skills, for example. Front desk administrations and receptionist/billing clerks both include similar skills like "patients," "customer service," and "data entry" on their resumes.

While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that front desk administration responsibilities requires skills like "phone calls," "front desk operations," "hr," and "administrative tasks." But a receptionist/billing clerk might use skills, such as, "front desk," "insurance forms," "icd-9," and "fax machines."

On average, receptionist/billing clerks earn a lower salary than front desk administrations. There are industries that support higher salaries in each profession respectively. Interestingly enough, receptionist/billing clerks earn the most pay in the technology industry with an average salary of $35,383. Whereas, front desk administrations have higher paychecks in the hospitality industry where they earn an average of $39,950.

When it comes to the differences in education between the two professions, receptionist/billing clerks tend to reach similar levels of education than front desk administrations. In fact, they're 1.4% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.

How a Receptionist Compares

Receptionists are employees assigned at the entrances or lobbies of offices. They welcome guests, check identification, issue visitor badges, attend to questions or inquiries, and direct guests to where they are supposed to go. They also receive general mail or packages, answer calls, and manage schedules. Receptionists perform various clerical or administrative functions as assigned by their supervisors. They should have good client relations skills.

The third profession we take a look at is receptionist. On an average scale, these workers bring in lower salaries than front desk administrations. In fact, they make a $3,908 lower salary per year.

Using front desk administrations and receptionists resumes, we found that both professions have similar skills such as "patients," "phone calls," and "customer service," but the other skills required are very different.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from front desk administrations resumes, they are more likely to have skills like "front desk operations," "administrative tasks," "payroll," and "hipaa." But a receptionist might have skills like "front desk," "greeting visitors," "collating," and "visitor badges."

Additionally, receptionists earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $31,030. Additionally, front desk administrations earn an average salary of $39,950 in the hospitality industry.

When it comes to education, receptionists tend to earn similar education levels than front desk administrations. In fact, they're 1.4% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

Description Of a Clerical Associate

A clerical associate is someone who carries out administrative tasks. Clerical associates photocopy, distribute mail, put together mailings, send faxes, respond to emails, and type letters. The associate's order office supplies, convey messages to staff members, handle payroll, and manage conference rooms. They check records for information accuracy and policy and procedure conformity. It is part of their responsibilities to perform projects for patient care facilitation. Also, they provide support to the mental health clinic in terms of patient care and satisfaction survey distribution and collection.

Clerical associates tend to earn a lower pay than front desk administrations by about $4,455 per year.

According to resumes from both front desk administrations and clerical associates, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "patients," "phone calls," and "customer service. "

Each job requires different skills like "front desk operations," "appointment scheduling," "hr," and "credit card," which might show up on a front desk administration resume. Whereas clerical associate might include skills like "clerical functions," "medical terminology," "physician orders," and "scheduling appointments."

Now, let's take a closer look at the financials in each career. The government industry tends to pay more for clerical associates with an average of $34,472. While the highest front desk administration annual salary comes from the hospitality industry.

In general, clerical associates reach similar levels of education when compared to front desk administrations resumes. Clerical associates are 0.1% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.

Updated October 2, 2020