Front desk agent jobs in Alaska - 111 jobs

Job DescriptionHotel Front Desk Agent Job with Free Housing + MealsChena Hot Springs, Fairbanks, Alaska We are a medium-sized resort located sixty miles North-East of Fairbanks, Alaska. Notable for our Hot Springs, we also offer a variety of outdoor activities, including Hiking, Camping, ATV/Snowmachine Tours, Dog Sled Rides, and Northern Lights Viewing during the Aurora Season. We also operate a restaurant and café, hotel, and gift shops. Our Front Desk Agent position requires an upbeat, personable employee who values the customer experience. The Front Desk is the first and the final point of contact for guests - the agent each guest interacts with will be able to make or break the guest's stay. The agent will be expected to: Communicate with each individual guest for a personalized experience. Inform guests of all on-site amenities, including directions and hours of different departments. Check guests in and out of the hotel using Executech software. Bill guests accurately and interpret folios. Handle low-level guest complaints. Answer the phone and redirect calls as necessary. Create hotel and package reservations. Ring guests up when purchasing gift shop items. Relevant skills will include: Basic computer skills. Basic mathematics skills. Strong customer service skills. Problem-solving abilities. As with all jobs offered at Chena Hot Springs Resort, single- or double-occupancy housing with a communal bathroom is provided, as are two hot meals a day and grab-and-go breakfast. E04JI8006rbc4002imv

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $16.50 - $17 hourly Responsibilities: Handle customer complaints as necessary Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Bookkeeping: keep accurate records of all hotel guest account information Work with the housekeeping staff to ensure rooms are ready for new guests Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications: Must have graduated high school, received a GED or equivalent Well-versed in taking telephone calls and handling stressful situations 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Working knowledge of Microsoft Office and reservation management systems Displays impeccable interpersonal, time management, organizational skills, and customer service skills About Company We are one branch of our great Hospitality Associates! We represent a strong, personable, and understanding group of people who ensure that we take care of our own. Here at the LaQuinta Inn & Suites, we like to build from within, we like to grow together.

Job Description Full-Time Front Desk Agent Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Job Description Front Desk Agent Full-time and Part-time positions available Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Front Desk Agent Voyager Inn | Anchorage, Alaska The Voyager Inn is looking for Front Desk Agents to join our team! If you enjoy meeting people from all over, creating memorable first impressions, and working in a fast-paced but friendly environment, we'd love to meet you. Position Purpose: As a Front Desk Agent, you'll play a key role in delivering warm, efficient, and memorable service from arrival to departure. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Team: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Guest Experience Greet and welcome guests with genuine hospitality and professionalism Check guests in and out efficiently, ensuring accuracy and care Assign rooms based on guest needs and preferences Share information about hotel amenities, local attractions, and special programs Provide welcome materials, room keys, and helpful guidance to make guests feel at home Service & Support Respond to guest requests, questions, and concerns with empathy and confidence Resolve challenges calmly and creatively, ensuring guest satisfaction Answer phone calls and emails promptly and courteously Coordinate messages, packages, and special requests for guests Operations & Accuracy Process payments, vouchers, and charges accurately Maintain organized and accurate guest records in the hotel system Promote hotel services and upsell when appropriate Assist during busy periods and remain composed during emergencies SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Assist guests in their preferred language when possible Support transportation or van driving needs (if qualified) Escort guests to safety deposit boxes Operate standard office equipment WHAT WE'RE LOOKING FOR: Friendly, positive attitude with a passion for guest service Strong communication skills (verbal and written English required) Comfort using computers and basic hotel systems Ability to handle transactions and basic math accurately Patience, professionalism, and the ability to stay calm under pressure Ability to stand, bend, and move throughout the shift Hospitality experience is a plus, but we're happy to train the right person who brings warmth, reliability, and a team-first mindset. NOTICE: The Voyager Inn operates 24/7, 365 days a year, and flexibility is important in a hospitality environment. All associates are expected to uphold JL Hospitality Management's standards for safety, professionalism, and service excellence. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Job Description Aspen Suites Hotel Downtown Anchorage - Opening Early February 2026 Be a part of something NEW in Downtown Anchorage! Aspen Suites Hotel Anchorage is preparing to open its doors, and we are building our opening team of friendly, energetic, guest-focused professionals. If you enjoy problem-solving, creating memorable guest experiences, and being the warm welcome that sets the tone for a traveler's stay - we want to meet you. Front Desk Agent Position Purpose: As a Front Desk Agent, you are the first impression of our hotel. You'll welcome and register guests, assist throughout their stay, process payments and check-outs, answer questions, and ensure every guest feels taken care of from the moment they arrive to the moment they depart. This role requires friendliness, attentiveness, and the ability to think quickly and calmly when challenges arise. The Benefits of Being Part of OUR Team: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Guest Service & Check-In Greet guests with professionalism and genuine hospitality Register guests in the system, confirm details, assign rooms, and issue room keys Offer upgrades, promote hotel amenities, answer questions, and assist throughout their stay Front Desk Operations Process check-outs, charges, payments, vouchers, and credits Maintain accurate guest folios and account balances Promptly answer phone calls and email inquiries Communicate guest requests to the appropriate departments when needed Problem Solving & Guest Experience Listen empathetically and resolve guest challenges with patience and diplomacy Research issues, negotiate solutions, and follow through to ensure guest satisfaction Stay calm and confident during high-volume or emergency situations Provide guidance, hotel information, and recommendations Additional Support Functions Retrieve and deliver messages, mail, packages, and guest items Assist with safety deposit boxes and other hotel services Operate office equipment and assist with additional tasks as assigned SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: JL Hospitality Management operates 24/7, 365 days a year. As part of the Aspen Suites opening team, you will help establish the guest experience, set service culture, and uphold the standards of a new flagship hotel in the heart of Anchorage. JL Hospitality Management, LLC is an equal opportunity employer and prohibits discrimination based on race, color, religion, national origin, citizenship, age, sex, sexual orientation, marital status, disability, veteran status, or any other protected classification.

Front Desk Agent Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for part time, Guest Service Agent to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets. The role of the Guest Service Agent is be responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner. Duties will include registering guests, assigning rooms, settling guest accounts and coordinating with other departments to satisfy guest requests. This position is responsible for creating 100% guest satisfaction by providing efficient and effective guest service by using a clear voice, responding with appropriate action and providing accurate information. Other duties of the guest service agent include: Promotes hotel accommodations, services and area attractions. Arranges for services requested by the guest by working with other departments as appropriate. Offers guests updated rooms and promotes hotel amenities, food & beverage outlets and services. Identifies and records special billing instructions and notifies Accounting. Remain calm and attentive, especially during heavy hotel activity and emergencies. Makes and confirms reservations, record wake up calls. The successful applicant will: Have patience, tact and diplomacy. Provide exceptional customer service. Work as a productive team member by contributing positive energy. Perform the duties of the position in a safe manner. Ability to write routine reports and correspondences. Basic skills using Microsoft Office Suite. Be professional in all interactions with guests and associates. OPERA/PMS Systems experience preferred. Effective interpersonal and written communication skills. Must be able to communicate in a professional manner and respond with timeliness. Ability to work in a fast-paced environment and multi-task effectively. Excellent organizational and prioritization skills. Ability to perform basic mathematics and cash transactions. The employee must regularly lift and/or move up to 25 pounds. Prior guest service experience preferred (at least six months). High School Diploma required. Apply online at ********************************************************* Millennium Hotels is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws. Millennium Hotel is a drug free workplace. We conduct pre-employment drug tests and criminal background checks on all applicants after a job offer. Millennium Hotels participates in the electronic employment eligibility verification program commonly referred to as E-Verify. This job posting is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.

The Hotel Front Desk position is responsible for all hotel front desk related functions. This position will support administrative duties at the Qavartarvik Customer Lodge in Bethel, AK. This is a non-rotational position. Responsibilities * Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality, ensuring the front desk is always attended. * Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist guests with luggage and/or other personal items. * Handle checkouts efficiently and in a friendly and professional manner. * Communicate with previous shift, organize shift and review remaining reservations that are to arrive. * Verify that all updated contingency reports have been run. * Ensure credit card draft capture is in balance. * Print registration cards for next day arrivals. * Verify GTD no shows and complete walked guest report. * Ensure that all wake up calls are handled promptly and properly. * Complete a 'person in charge' security report identifying any unusual events and conduct ongoing verification of hotel security. * Post room charges and collect payment following all cash handling procedures as required. * Balance accounts to zero, including all rebates, paid outs and other misc. charges. * Balance all rebates, paid outs, and misc. charges. * Inform management of any discrepancies. * Complete, print and leave all required reports at the assigned areas for designated managers. * Assist with guest complaints, and general services and situations that require immediate attention. * Keep front desk clean and stocked with necessary inventory. * Supports the hospitality programs. * Wear proper uniform at all times as specified in associate handbook. * Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook. * Other duties that are pertinent to the department or unit's success may also be assigned. Qualifications * High school diploma or GED equivalent. * Familiar with computer systems and cash handling. * Documented work experience performing administrative/clerical duties in a business environment. * Contract requires candidate to get a flu shot pre-hire and annually thereafter. * Must be fluent in speaking, reading, and writing English. Preferred Qualifications * A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at other locations). Working Conditions and Physical Requirements Weather: Indoor Noise level: Moderate Office conditions: Pace of work environment: Medium Customer Interaction: Medium Description of environment: Hotel Constantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull. Occasionally required to lift and/or move up to 50 pounds. Travel: None Competencies NMS Core Values Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained.

Department Guest Services Employment Type Seasonal - Full Time Location Fairbanks Transportation and Guest Services Workplace type Onsite This role's hiring manager: Alyssa Littell View Alyssa's Profile RESPONSIBILITIES REQUIREMENTS Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.

Job Description Job Title: Seasonal Part Time Front Desk Agent Reports To: Front Office Manager Department: Rooms FLSA Status: Hourly/Non-Exempt Flexible shifts Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Responsibilities: All associates must provide excellent customer service to our guests Associates must treat each other with courtesy and respect While working associates must follow all company policies and procedures Associates must obey all state and federal laws Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates It is imperative to be on time and ready for work at the start of the assigned shift Duties: Provide excellent customer service to guests and other team members Make sound judgments and anticipate issues and opportunities Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest Work closely with all other departments to ensure prompt service and overall guest satisfaction Ensure that guests' special needs are met Greet arriving/departing guests in a professional and pleasant manner Familiarize guests with local activities and hotel services Works closely with and facilitate information between Front Desk staff, housekeeping staff and Food and Beverage staff to assure that guest needs, and information are communicated effectively Serves as the central information center for all lodge operations Accounts for monies collected and goods sold. Perform basic accounting and cash handling procedures Reconcile guest folios ensuring all charges are correct and accurate Responsible for obtaining valid form of payment upon arrival Keep work area and Front Desk area clean, neat, and organized Ensure bag pull times are correctly spaced with none overlapping Inform Supervisor of additional needs required to carry out duties Monitor lobbies for cleanliness and remove trash as necessary Responsible for assisting guests with reservations, check-in, check-out, and general requests Keep all Front Desk reports current Perform wake up calls and answer guest questions Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals Inform Guest Services of transportation needs Responsible for answering phones, assisting guests with reservations, and answering questions Provide thorough notes and accurate data entry Run end of shift reports Relay important messages/maintenance requests/guest requests to the appropriate department Obtain goals set by the Front Desk Manager Other duties as assigned Requirements: Previous customer service experience Effective communication skills and a high sense of integrity Must be a “people person” who thrives on public contact Communicate in a positive manner via phone, fax, and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operators Possess time management skills, the ability to multi-tasks and work efficiently under pressure Computer and cash handling skills Familiarity with basic office equipment operation Be an assertive, confident decision maker and problem solver The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude Self-motivated, detail oriented and a positive customer service attitude Possess time management skills with the ability to multi-task and work efficiently under pressure Willing to work long hours, various shifts, split shifts, and on holidays and weekends Able to make sound judgments and anticipate problems Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation CPR and/or First Aid training desirable Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is to: regularly required to stand; walk. use hands to finger, handle, or feel. reach with hands and arms. stoop, kneel, crouch, or crawl. regularly lift and/or move up to 10 pounds. frequently lift and/or move up to 50 pounds. NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of JL Hospitality Management and/or the hotel. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $17 - $18 hourly Responsibilities: General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Communicate with housekeeping to make sure guest rooms are ready Handle customer complaints as necessary Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Qualifications: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Excellent time management skills, organizational skills, customer service skills, and interpersonal skills High school diploma, GED, or equivalent Well-versed in taking telephone calls and handling stressful situations Working knowledge of Microsoft Office and reservation management systems About Company This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks.

Aspen Suites Hotel Downtown Anchorage - Opening Early February 2026 Be a part of something NEW in Downtown Anchorage! Aspen Suites Hotel Anchorage is preparing to open its doors, and we are building our opening team of friendly, energetic, guest-focused professionals. If you enjoy problem-solving, creating memorable guest experiences, and being the warm welcome that sets the tone for a traveler's stay - we want to meet you. Front Desk Agent Position Purpose: As a Front Desk Agent, you are the first impression of our hotel. You'll welcome and register guests, assist throughout their stay, process payments and check-outs, answer questions, and ensure every guest feels taken care of from the moment they arrive to the moment they depart. This role requires friendliness, attentiveness, and the ability to think quickly and calmly when challenges arise. The Benefits of Being Part of OUR Team: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Guest Service & Check-In Greet guests with professionalism and genuine hospitality Register guests in the system, confirm details, assign rooms, and issue room keys Offer upgrades, promote hotel amenities, answer questions, and assist throughout their stay Front Desk Operations Process check-outs, charges, payments, vouchers, and credits Maintain accurate guest folios and account balances Promptly answer phone calls and email inquiries Communicate guest requests to the appropriate departments when needed Problem Solving & Guest Experience Listen empathetically and resolve guest challenges with patience and diplomacy Research issues, negotiate solutions, and follow through to ensure guest satisfaction Stay calm and confident during high-volume or emergency situations Provide guidance, hotel information, and recommendations Additional Support Functions Retrieve and deliver messages, mail, packages, and guest items Assist with safety deposit boxes and other hotel services Operate office equipment and assist with additional tasks as assigned SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: JL Hospitality Management operates 24/7, 365 days a year. As part of the Aspen Suites opening team, you will help establish the guest experience, set service culture, and uphold the standards of a new flagship hotel in the heart of Anchorage. JL Hospitality Management, LLC is an equal opportunity employer and prohibits discrimination based on race, color, religion, national origin, citizenship, age, sex, sexual orientation, marital status, disability, veteran status, or any other protected classification.

Front Desk Agent Full-time and Part-time positions available Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Job Description Front Desk Agent Voyager Inn | Anchorage, Alaska The Voyager Inn is looking for Front Desk Agents to join our team! If you enjoy meeting people from all over, creating memorable first impressions, and working in a fast-paced but friendly environment, we'd love to meet you. Position Purpose: As a Front Desk Agent, you'll play a key role in delivering warm, efficient, and memorable service from arrival to departure. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Team: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Guest Experience Greet and welcome guests with genuine hospitality and professionalism Check guests in and out efficiently, ensuring accuracy and care Assign rooms based on guest needs and preferences Share information about hotel amenities, local attractions, and special programs Provide welcome materials, room keys, and helpful guidance to make guests feel at home Service & Support Respond to guest requests, questions, and concerns with empathy and confidence Resolve challenges calmly and creatively, ensuring guest satisfaction Answer phone calls and emails promptly and courteously Coordinate messages, packages, and special requests for guests Operations & Accuracy Process payments, vouchers, and charges accurately Maintain organized and accurate guest records in the hotel system Promote hotel services and upsell when appropriate Assist during busy periods and remain composed during emergencies SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Assist guests in their preferred language when possible Support transportation or van driving needs (if qualified) Escort guests to safety deposit boxes Operate standard office equipment WHAT WE'RE LOOKING FOR: Friendly, positive attitude with a passion for guest service Strong communication skills (verbal and written English required) Comfort using computers and basic hotel systems Ability to handle transactions and basic math accurately Patience, professionalism, and the ability to stay calm under pressure Ability to stand, bend, and move throughout the shift Hospitality experience is a plus, but we're happy to train the right person who brings warmth, reliability, and a team-first mindset. NOTICE: The Voyager Inn operates 24/7, 365 days a year, and flexibility is important in a hospitality environment. All associates are expected to uphold JL Hospitality Management's standards for safety, professionalism, and service excellence. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Department Guest Services Employment Type Seasonal - Full Time Location Fairbanks Transportation and Guest Services Workplace type Onsite RESPONSIBILITIES REQUIREMENTS Benefits About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories-whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!