Front desk agent jobs in Amarillo, TX

ReceptionistOverview As the Receptionist, you will be the first point of contact for clients, visitors, and vendors across all Ambrose Group service lines, including Appraisal, Property Tax, Cost Segregation, and Brokerage. You will manage front desk operations, handle communications, and provide administrative support to ensure the office runs smoothly and professionally. This full-time, in-office position plays a key role in maintaining a positive client experience and supporting the efficiency of internal teams. What You'll DoFront Desk & Client Interaction Greet and assist clients, appraisers, tax consultants, brokers, and visitors in a professional and welcoming manner. Answer, screen, and route incoming phone calls and emails to the appropriate department or team member. Maintain a polished reception area and ensure conference rooms are organized and prepared for meetings. Receive, sort, and distribute mail, packages, and courier deliveries. Oversee kitchen area organization and supplies, including coffee and refreshments. Coordinate office supply orders, vendor interactions, and general administrative needs. Provide support for special projects, office initiatives, and internal events. Assist with company events, trainings, and client meetings as needed. What We're Looking For Strong communication and interpersonal skills with a client-focused mindset. Highly organized and detail-oriented, with the ability to manage multiple priorities. Professional phone etiquette and clear, polished written communication. Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams) and willingness to learn industry-specific tools such as FileMaker (training provided). A positive attitude, adaptability, and professional demeanor appropriate for a client-facing role. Compensation & Benefits Salary Range: $35,000 per year Benefits: The Ambrose Group offers a comprehensive benefits package including health, dental, and vision insurance; paid time off; 401(k) participation; and opportunities for professional development and advancement within the company. Equal Opportunity Employer The Ambrose Group is an Equal Opportunity Employer and is committed to creating an inclusive and diverse workplace.

We are a commercial construction company in search of a Full Time Receptionist/Administrative Assistant in the Houston/Spring Branch Area. REQUIRED QUALIFICATIONS:· Punctual and responsible· Strong sense of accountability and integrity· Well-organized, efficient, and detail-oriented· Proficient @ Microsoft Office (Excel, PowerPoint, Outlook, Word)· Exhibits excellent phone etiquette· Knowledge of general office procedures: faxing, filing, conference calls, data entry, and ordering office supplies We provide a stable, dynamic, and a professional work environment. If you would like to become a part of our future as a company that provides growth, longevity, and compensation for going above and beyond as a valued team member, then please submit your resume with salary requirements and 3 references for employment consideration. Knowledge in the construction industry is a plus, but not required. **Please email resume with salary requirements and references to: Rachel@epochconstruction. net No phone calls please.

The Ark-Tex Council of Governments (ATCOG) is now accepting applications for a part-time Reservationist, Announcement #2521. This is a part-time position located in the Texarkana, Texas office. This position is responsible for receiving transportation requests via phone and assigns client pick-ups to schedules and dispatching TRAX vehicles. This position assists in day to day operations of Rural Public Transportation services. This position also coordinates with the drivers in given area for vehicle repair, scheduling, managing compensatory time and time off. They will also review paperwork submitted by drivers in given area, including timesheets. Your application MUST identify the required minimum qualifications for this position. Please detail how you meet the minimum qualifications AND respond in detail to the KSA's in the "Worked Performed" blocks of the application. You may use plain bond paper in order to effectively respond to all the KSA's. EDUCATION/TRAINING/EXPERIENCE: High school diploma, or equivalent, plus two (2) years dispatching experience in the demand-responsive transportation field. Bi-lingual is preferred. KNOWLEDGE/SKILLS/ABILITIES (KSA's) Knowledge of transit operations and practices, particularly of demand-responsive systems. Knowledge of roads and streets within given region. Skill/Ability: Computer skills with knowledge of Windows environment programs such as Word and Excel. Ability to operate communication equipment and the ability to dispatch vehicles throughout a transit system. Basic arithmetic and proper use of the English language, spelling and grammar required. Ability to operate vehicles in a safe and lawful manner in accordance with motor vehicle laws and regulations. Ability to see, hear, reach, stoop, bend, and lift and carry up to 30 pounds required. Must possess ability to perform essential job functions with or without reasonable accommodations. Additional Requirement: must possess a valid motor vehicle operator's license subject to an approved motor vehicle report. Having met the above detailed minimum qualifications, your application will be evaluated on: additional related education and experience in the areas listed above.

Open Until filled PRIMARY PURPOSE: To effect the efficient operation of office routines and practices associated with a busy, productive, and smoothly run office so it can play its effective part in the education process. SALARY: Salary will be based on minimum for pay grade plus years of related experience. QUALIFICATIONS: Minimum Education/Certification: High school diploma or equivalent College and computer classes helpful Proof of typing >40 WPM Special Knowledge/Skills: Have excellent typing speed and accuracy Computer and/or work processing skills are helpful but not mandatory. Good communication skills are very necessary. Physical and Mental Abilities: Have the ability to lift 40-50 pounds Be able to stoop and bend and reach fully above head Possess acute and/or corrected visual and hearing capabilities Possess manual dexterity Possess average or better energy, health and vitality Position will require incumbent: Work in a confined area with other employees Regular attendance is an essential function. Minimum Experience: Have appropriate clerical or secretarial experience as required by supervisor

Job Description Do you have a passion for hospitality and providing outstanding guest experiences? Are you organized, friendly, and eager to be the face of our hotel? If so, we'd love for you to join our team as a Hotel Front Desk Agent at the Tru Amarillo West. Why Work With Us? At 3923 Management, we uphold our core values every day: ✅ Respect People - We treat guests and team members with professionalism and kindness. ✅ Communicate Precisely - Clear and accurate communication ensures smooth operations. ✅ Empower Hosts - We provide the tools and training for our team to succeed. ✅ Solve Problems - We take initiative to create seamless guest experiences. ✅ Always Learn - We encourage continuous learning and personal growth. What You'll Do: Greet guests with warmth and professionalism, making them feel welcome. Assist with check-ins, check-outs, and reservations efficiently and accurately. Answer guest inquiries and provide information about hotel amenities and local attractions. Handle guest concerns and resolve issues to ensure satisfaction. Process payments, manage billing, and maintain accurate records. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. What We Offer: Competitive pay and employee discounts at our properties. Medical and dental insurance options. Paid time off for a healthy work-life balance. Access to life insurance for financial security. A supportive and team-oriented work environment. What We're Looking For: Previous front desk, hospitality, or customer service experience (preferred but not required). Strong communication and multitasking skills. A positive, professional attitude and a commitment to hospitality. Ability to handle cash, process payments, and manage reservations accurately. Flexibility to work various shifts, including weekends and holidays. If you're ready to be part of a welcoming and dedicated team, apply today!

The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one. The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match. Job Description The Spa Scheduler/Receptionist will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. Responsibilities Check guests in and out according to Forbes Standards Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service. Up-sell, cross-sell, and pre-sell Mokara services and products. Provide tours of the spa and offer/serve beverages as needed. Communicate spa promotions with guests. Qualifications Must be able to communicate effectively in a professional business environment. Ability to accurately and efficiently input information into computer systems Ability to prioritize, organize and follow up all responsibilities Ability to work a flexible schedule to include nights, weekends and holidays Ability to stand for an 8 hour shift Previous customer service experience Previous cashiering experience is preferred High school diploma or equivalent. Ability to lift, carry, push, pull 30 lbs. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. Job Responsibilities: * Answer passenger calls collecting all necessary trip information for the permissible time period. * Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively. * Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate. * Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes. * Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel. * Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries. * Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. * Maintain accurate records and appropriate filing systems. * Communicate effectively with operations staff regarding scheduling or passenger issues. * Ability to handle multiple tasks accurately and effectively. * Excellent customer service. * Professional demeanor and appearance. * Reliable in attendance. * Team player and helpful to staff, management, and peers. Qualifications Talent Requirements: * Strong computer & customer service skills in a fast-paced environment. * Data entry experience and general knowledge of windows-based computer system and Microsoft Office. * Experience in para-transit scheduling systems, preferred. * Ability to read, write, and speak clearly the English language. Good knowledge of Spanish required, able to use multi-line phone systems and handle multiple tasks concurrently. Excellent verbal and communication skills in both English and Spanish. * Ability to work independently and follow directions * Possess excellent decision-making skills. * Excellent attendance record. * Excellent verbal and written communication skills. * Telephone speaking and/or call center experience. * MUST be flexible to work weekends, holidays, and shifts ranging from 6:00 am to 6:00 pm (subject to changes based on ridership demand) MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Currently only offering part-time hours. Monday & Wednesday evenings and weekends required. Busy Midtown fine dining restaurant seeking motivated and focused individual to contribute to a team that is driven by achieving excellence in every aspect of their work. It is crucial that you be able to represent the restaurant with professionalism, confidence & kindness. Qualifications · Positive attitude and stays calm under pressure · Detail oriented and organized with a great work ethic · Excellent phone and communication skills · Ability to think critically · Effectively manage reservations · Proficient at multi-tasking · Must be available Thursdays - Sundays Duties · Effectively book the restaurant in a way to maximize space and guest experience · Maintain company standards during times of high volume · Explain menu items and other restaurant information as requested · Maintain knowledge of current dining options, menu items, VIP guests and their preference, and general restaurant/company information · Maintain high level of detail and professionalism · Ability to work independently for periods of time · Complete daily administration tasks · Must be able to charm the most high maintenance guests · Holidays required We offer a tight knit family, a professional environment, and the opportunity to help create truly incredible experiences for our guests. Potential for future full time employment and benefits. Work schedule Other Benefits Employee discount

Job Description Will train on the job for specific criteria. Able to support multiple departments. Job is located in an office setting. Ensure standards are being met. Strong computer skills. Strong communication skills. Position has room for growth. Monday- Friday: 7am-3:30pm

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Front Desk Agent for the Travelodge of Pecos, TX. Hiring for both Full and Part time positions. Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company Responsibilities Greet guests and manage check-ins and check-outs Handle reservations, cancellations, and room assignments Assist guests with questions, directions, and local recommendations Address and resolve guest concerns professionally Maintain accurate guest records and room key inventory Support front desk operations as needed Requirements: Experience with an IHG branded hotel highly desired Be able to manage time effectively, complete required tasks on time Knowledge of and ability to operate computer equipment and the reservations system. Education & Experience: High School diploma or equivalent required Stable work history required Strong understand of Microsoft Office products (Excel, Word, Outlook) Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you! Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

High volume, well established outpatient physical therapy clinic in Amarillo is looking to hire a full time Front Office Assistants whose primary responsibilities include patient scheduling, patient intake, collecting payments, and answering phones. Excellent communication skills and customer service required. Responsibilities Assemble and process all patient information and clinical records on new and existing patients Perform admission process with new patients Answer incoming calls Schedule new and existing patients for multiple physical therapists Accurate documentation and data entry to ensure timely and correct billing Adhere to the established policies and procedures of the facility Assumes any other responsibilities that may be assigned by the Business Office Manager or Director of Physical Therapy Collect insurance co-payments Other duties as assigned Requirements QUALIFICATIONS: Requires a high school diploma, or GED One or more years of experience in a medical or healthcare office strongly preferred Strong attention to detail and accuracy a must Strong interpersonal skills with a focus on exceptional customer service required Computer experience in windows, spreadsheets, and word processing preferred WebPT experience preferred Salary Description Starting at $15.00 an hour

Job Details Entry FORT WORTH, TX Full Time Swing Hospitality - HotelDescription ABOUT HOTEL DROVER: Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life's simple pleasures and genuine Texas hospitality. So, dust off your boots, grab your hat and join us at Hotel Drover. WHO WE'RE SEEKING: We're seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community - someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. We have poured our passion, energy, and excitement into crafting an extraordinary place and brand - and we know that the right Reservations Agent for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you! The Reservations Agent's job is to ensure all incoming and internal calls are answered swiftly and appropriately according to brand standards. Answer In Room Dining calls and take orders accordingly. Handle guest inquiries and issues and ensure service recovery is efficient and appropriate. Some of your responsibilities include: Embody the shared values of Hotel Drover. Ability to manage multiple functions and deliver results in a demanding, fast paced environment. Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand. Always maintain a professional and high-quality service-oriented environment Answer all incoming calls to the hotel and transfer/direct appropriately Answer all internal calls including guests, and other departments and assist accordingly. Assist with calls for room reservations. Handle guest service requests and dispatch accordingly to appropriate departments. Use the Marriott GXP Program to live chat with guests, take service requests, and log incidents. Handle guest mail and packages to ensure proper storage and communication. Know all emergency procedures including hotline numbers for local authorities and institutions. Manage the hotel phone list to ensure accuracy and updated information. Perform other job-related duties as assigned Qualifications MUST HAVES: Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area Ability to communicated effectively and graciously Flexible schedule, able to work evenings, weekends, and holidays. Strong interpersonal and relationship building abilities; passion for collaboration QUALIFICATIONS: Previous hotel experience preferred. Ability to multi-task Good problem-solving skills. Strong eye for details. Strong written and verbal communication skills. OUR CORE VALUES: Hit the Mark, Every Time Blaze New Trails Spark Warmth Be Intentional Honor All Do Right Stay Curious Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism. Proactive with the ability to handle various tasks and adjust to changing situations. Veterans and military spouses are encouraged to apply. What You'll Do: Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from the guest. Sell rooms in accordance with Front Desk sales strategies. Ensure knowledge of all banquet event orders and resumes of upcoming groups and events. Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries. Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs. Monitor, communicate, and respond to guest feedback to enhance service quality. Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events. Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music. Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures. Handle emergencies with professionalism while ensuring the safety and security of guests and staff. Perform additional duties as assigned. Your Qualifications Includes: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evenings, holidays as necessary/required.

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism. Proactive with the ability to handle various tasks and adjust to changing situations. Veterans and military spouses are encouraged to apply. What You'll Do: Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from the guest. Sell rooms in accordance with Front Desk sales strategies. Ensure knowledge of all banquet event orders and resumes of upcoming groups and events. Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries. Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs. Monitor, communicate, and respond to guest feedback to enhance service quality. Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events. Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music. Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures. Handle emergencies with professionalism while ensuring the safety and security of guests and staff. Perform additional duties as assigned. Your Qualifications Includes: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evenings, holidays as necessary/required.

Job Description Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism. Proactive with the ability to handle various tasks and adjust to changing situations. Veterans and military spouses are encouraged to apply. What You'll Do: Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from the guest. Sell rooms in accordance with Front Desk sales strategies. Ensure knowledge of all banquet event orders and resumes of upcoming groups and events. Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries. Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs. Monitor, communicate, and respond to guest feedback to enhance service quality. Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events. Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music. Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures. Handle emergencies with professionalism while ensuring the safety and security of guests and staff. Perform additional duties as assigned. Your Qualifications Includes: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evenings, holidays as necessary/required. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

RESERVATIONS AGENT DEPARTMENT: Guest Services REPORTS TO: Front Desk Manager STATUS: Non-exempt The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to company standards. QUALIFICATION STANDARDS Education & Experience: · High School diploma or equivalent required. · Experience in a hotel is required. · College course work in related field helpful. Physical requirements: · Flexible and long hours sometimes required. · Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with company standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Must have demonstrated ability to use multiple computer programs of varying levels of complexity. · Perform other duties as requested by management. Fundamental Requirements · Answer all incoming calls promptly, in an attentive, courteous and efficient manner. · Answer guest inquiries about hotel services, facilities and hours of operation. · Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. · Enter reservations into the computer according to standard operating procedures. · Communicate and work closely with the Sales Department to build group blocks and enter group bookings. · Maintain availability calendar and communicate all relevant information to the Front Desk staff. · Maintain accurate files and reports. · Handle all special reservations, to include V.I.P. reservations, packages and discounts. · Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations. · Post no-show revenue daily, if required at property. · Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management. · Communicate availability to wholesalers. · Call for occupancy at area hotels. · File reservations and group contracts. · Review Reservations logbook and Guest Request log on a daily basis. · Send confirmations. · Process advance deposit/balance sheet. · Process brochure requests. · Assist with processing travel agent commissions as requested.

←Back to all jobs at Scenic Property Group Guest Experience Agent Scenic Property Group is an EEO Employer - M/F/Disability/Protected Veteran Status Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Summary: Guest Services Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Guest Services Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Guest Services Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Housekeeping, Concierge, Maintenance and Drivers. Follow company and Hotel policies and procedures. Must have open availability. We are a 24-hour business. Must be punctual, and dependable. Requirements Must be well organized with the ability to handle a variety of responsibilities and constantly changing priorities, while maintaining an upbeat, customer service focus. Must be a team-oriented individual who enjoys working collaboratively with others, creating a positive and uplifting environment, and communicating effectively at all levels. Must be a flexible, highly customer service and people oriented individual who demonstrates compassion, patience and understanding and is willing to do whatever it takes to provide the highest level of service. Takes pride in personal appearance and professional demeanor. Must be able to work in a fast paced environment providing courteous service and engaging the guests in conversation. Proficient in functionality in MS Word, MS Excel, and MS Outlook. Must be proficient with computer and computer-generated data. A ‘roll up the sleeves' leader who is detail oriented with a strong work ethic. Someone who is creative yet has common sense and is practical in the real world. Must have basic mathematical skills and basic calculator skills. Capability of building long-term relationships and being part of a rapidly growing business. Personal accountability and pride in results will be important for this executive to possess. Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions. Excellent communication skills, public speaking, written and oral, with the ability to customize the message to the audience such as guest, team member, owner, and other stakeholders. Must have analytical and problem solving expertise. Ability to attract, motivate, lead, inspire and direct a talented team Excellent industry reputation and interpersonal communication skills. A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills. A good communicator, someone that will keep all parties informed in an organized, coherent manner. Must have the ability to examine financial data and assure accuracy and quality. PHYSICAL REQUIREMENTS: Lifting up to 40 lbs.; pushing up to 40 lbs.; pulling up to 40 lbs.; carrying up to 40 lbs. Mobility -continuous movement throughout department. Continuous standing -100% of shift. Continually moving at a fast pace Ability to look at computer screens for extended period of times. Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Exposure to chemicals. Prerequisites: High- School graduate or equivalent Must be able to speak, read, write, and understand the primary languages used in the work place. University degree in hospitality, and/or CHA, preferred Minimum of one (1) year of work experience in the hotel industry, with Front Office/ Guest Services background A track record of successful customer service Salary Description $15.00