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Front desk agent jobs in Ames, IA

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Front Desk Agent
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Front Desk Staff
  • Front Desk Agent

    First Hospitality Group Inc. 3.6company rating

    Front desk agent job in Des Moines, IA

    What's in it for you… * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay available from DAY 1! * 401(k) enrollment after 30 days! * Hotel and travel discounts at worldwide destinations! * Professional development and promotion opportunities! About this job... Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors. What you'll be doing... * Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. * Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs. * Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction. * Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. * Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution. * Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns. * Always maintain professionalism consistent with hotel brand and company expectations. * Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information. * If applicable, maintain balance and security of house bank and accurately log all transactions. Requirements... Experience & Education: * 2+ years of customer service experience, preferably in Hospitality or related industry * High School diploma or equivalency education certificate required * Ability to work nights and weekends heavily preferred Communication: * Excellent verbal and written communication skills * Must be able to speak, read, and write in primary language used in the workplace Physical: * 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday * Lift, lower, and maneuver up to 30 pounds occasionally About First Hospitality… Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
    $27k-32k yearly est. 20d ago
  • Front Desk Agent

    Arbor Lodging 3.5company rating

    Front desk agent job in West Des Moines, IA

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities: Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and cater to any guests needs Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Hotel Front Desk experience preferred Experience with hotel reservations software Experience with Microsoft Windows Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Additional benefits may be available Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $16-$17 an hour
    $16-17 hourly 60d+ ago
  • Front Desk Agent at Hop-A-Lot Iowa

    Hop-A-Lot Iowa

    Front desk agent job in Des Moines, IA

    Job Description Hop A Lot Indoors in Des Moines, IA is looking for front desk attendants to join our team! We are located on 1600 Valley West Dr, West Des Moines (Right Next to GOODWILL). Our ideal candidate is good with children, positive/fun personality when dealing with customers and young children, self-driven, ambitious, and reliable. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and maintain daily manifest of booked events ( birthday parties, open play, etc) Maintaining facility cleanliness and organization of resources Oversee staff when manager on duty is off site. Qualifications Proven experience working as a front desk agent or similar position Knowledge of Apps and Ipad use is useful as 99% of operations is ran by a ipad or your phone. Excellent customer service skills and courteous phone manner Time-management and organizational skills Loves working with kids in a fun loving environment! We are looking forward to hearing from you.
    $26k-31k yearly est. 2d ago
  • Customer Service Receptionist (PRN-AS NEEDED)

    The Iowa Clinic, P.C 4.6company rating

    Front desk agent job in West Des Moines, IA

    Greets patients and visitors to the West Lakes building. Previous experience working in a customer service or front desk receptionist environment preferred. High school diploma or equivalent required. This is a part time positions, and hours vary. The Customer Service Receptionist (CSR) is responsible for carrying out the Service Excellence Standards for patients and patients' families by meeting and greeting patients. Meets the communication needs of the patient and family to enhance the patient experience. Demonstrates ability to assist patients and visitors in a friendly and welcoming environment. Is able to navigate the clinic space and anticipating the wayfinding needs of patients to ensure they are directed to and from the correct locations throughout the clinic. The CSR should be self-motivated, engaged, friendly, and comfortable talking to patients/visitors. A High school diploma or equivalent required. This is an AS NEEDED PRN position that will cover our current staff's vacation, appointments, etc. Why Work at The Iowa Clinic? At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. We exemplify our core values of Accountability, Teamwork and Compassion which enables a work environment where each individual can contribute and excel. The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250+ healthcare providers consistently rank top in quality and outcomes as recognized by Iowa's largest health insurer.
    $31k-35k yearly est. Auto-Apply 9d ago
  • Front Desk Agent

    Adventurelands of America Inc. 3.6company rating

    Front desk agent job in Altoona, IA

    Job Brief We are looking for a responsible Front Desk Agent to join our team and provide excellent customer service to our hotel guests. Front Desk Agents responsibilities include creating reservations, registering guests for rooms, handle customer complaints and requests, customer service to hotel and non hotel guests, and light cleaning. Responsibilities Register Guests Providing rooms for guests with or without reservations is the chief task of our Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. These duties also include checking guests out of the hotel. Handle Complaints and Requests A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint. Perform Bookkeeping Duties In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. Hotel Front Desk Agent Skills Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. In addition to these general skills, a Hotel Front Desk Agent could be expected to possess the following skills. Core skills Using oral and written communication skills to register and accommodate guests Managing guest service requests Processing cash or credit card payments Maintaining updated information on room availability, reservations and guest messages Understanding how to use hotel Property Management Software (PMS) systems Advanced skills Apply selling techniques when needed to register rooms Knowledge of basic bookkeeping processes Ability to work in other departments such as housekeeping, trolley stop, and laundry if needed
    $30k-35k yearly est. Auto-Apply 60d+ ago
  • Receptionist - Part-time

    Bob Brown Buick GMC 4.0company rating

    Front desk agent job in Ankeny, IA

    We are looking for a Part-time Front Desk Receptionist to join our growing team! Responsibilities Answer and coordinate in-coming telephone calls matching them to right personnel to ensure great customer service. Greets customers at the reception desk in a pleasant and professional manner. Assist customers with direction and connecting with Sales Associates. Provides some clerical for the service department. Maintains a professional appearance. Keeps work area neat and clean. Performs other duties as assigned. Compensation: This is an hourly position. Base pay is $16.00 per hour. Schedule: This position has a schedule of Tuesday 3-7, Thursday 3-7 alternating Fridays 2-6 and Saturdays 8-6 Qualifications Previous reception experience and customer service experience preferred Valid driver's license Willing to adhere to a background check. Authorized to work in the United States. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $16 hourly Auto-Apply 60d+ ago
  • Guest Service Agent

    G & G Hospitality

    Front desk agent job in Ames, IA

    Maintains an inventory of vacancies, reservations and room assignments. • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. • Knows room locations, types of rooms available, and room rates. • Registers arriving guests and assigns rooms. • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. • Coordinates guest room maintenance work with the engineering and maintenance division. • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. • Knows daily activities and meetings taking place in the hotel. • Reports any unusual occurrences or requests to the manager or assistant manager. • Manages and resolves all guest complaints in a professional and courteous manner. • Processes guest check-outs and handles monetary transactions. • Maintains customers' privacy. • Maintains a high level of professional appearance and demeanor. • Performs other duties as assigned.
    $23k-29k yearly est. 60d+ ago
  • Guest Services Agent | Fairfield Inn and Suites | West Des Moines, IA

    PM New 2.8company rating

    Front desk agent job in West Des Moines, IA

    What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
    $25k-30k yearly est. 31d ago
  • 2025-2026 Part-Time REC Center Front Desk

    Iowa Central Community College 3.5company rating

    Front desk agent job in Fort Dodge, IA

    This individual will assist with a variety of day-to-day duties at the REC including but not limited to: guest service, providing a positive atmosphere for students and community members, tours of the facility, new member signups, cleaning and maintaining of fitness equipment. Looking for summer and fall help with positions to begin as soon as available. This is a continuous posting; applications will be reviewed as they are received, and interviews will be conducted as qualified applicants come in until the position is filled and may close early. Must be 18 years of age.
    $24k-28k yearly est. 7d ago
  • Front Desk

    Ledgestone Hospitality

    Front desk agent job in Fort Dodge, IA

    Supervisor: General Manager Purpose of Position: Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.
    $29k-37k yearly est. 60d+ ago
  • Front Desk Hampton Inn Part-time

    Aileron Management LLC 3.9company rating

    Front desk agent job in West Des Moines, IA

    Description: The Hampton Inn West Des Moines/Lake Drive is looking for a part-time, Front Desk Attendant to provide exceptional customer service to our guests. The Job A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart. Job Duties Include: Greet and interact with guests in a warm, friendly and professional manner. Use computer system to make reservations, check-in and check-out hotel guests, and process payments. Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs. Promptly handle guest service requests and guest complaints to meet and exceed guest expectations. What would make me successful in this role? Passion for hospitality Motivated to enhance the guest experience Ability to work with a team Ability to work in a fast-paced environment Attention to detail Availability to work a flexible schedule: weekends, and holidays Benefits 401(k) with company match Employee Assistance Program Referral Program - Earn $500 for referring someone Employee Recognition Program - earn gift cards Employee discounts On-Demand Pay - Access to earned wages before your regular paycheck Double-time pay on Company holidays - 7 per year Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants About Us The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! We're just off I-80, five minutes from local eateries and shopping at Jordan Creek Town Center. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. . Requirements: Required Skills & Experience Must be at least 18 years old Attention to detail Hotel experience preferred Customer service experience preferred Ability to work weekends and holidays Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $31k-38k yearly est. 8d ago
  • Front Desk Representative

    Urbandale 3.7company rating

    Front desk agent job in Urbandale, IA

    Responsive recruiter If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their hard work. We are currently hiring multiple energetic Part-Time Sales and Member Services Representatives who have a passion for kids and the water. Must be able to work 2 shifts per week (min 8-10 hours) and be available 1 weekend day minimum. Prior swim experience is not necessary, but a willingness to learn and have FUN is a must! A Few Things About Us: We work hard, but love to have fun with our students and each other! Training is paid and Lifeguard/CPR courses are provided in-facility once per month exclusively to Goldfish employees! Shifts are set each week and consistent until YOU request a new schedule! Part-time schedule Financial bonuses and advancement opportunities including supervisory and management positions! Wonderful warm and tropical atmosphere centered around kids and family comfort! Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. Benefits: Leadership roles starting at $15.50 Flexible part-time hours and scheduling Competitive pay Growth opportunities Valuable work experience Increased social opportunities Future references/referrals On-the-job training and certification opportunities Position Requirements: High energy - you believe work should be fun! Service mindset - you take pride in making sure our members are taken care of! Able to take initiative and have great organizational skills! Excellent communication and able to develop relationships with our members! Passionate about working with children of all ages and ability levels! Must have or obtain AED/CPR/First Aid certifications as a condition of employment within 90 days (Courses are provided by facility staff once per month, limited exclusively to Goldfish Swim School staff members!) Job Title: Sales & Member Services Representative Reports to: General Manager FLSA Status: Non-ExemptSummary: Promotes quality customer service face to face and over the phone to current and future guests. Process sales and enrollment transactions. Acts as the first point of contact for current and future Goldfish guests, and responsible for presenting a positive image for the company. Customer Service Duties and Responsibilities: Supports operational duties such as reaching out to interested families, sharing information about our lessons to walk-in customers, and processing student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists members with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area. Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising. Checks voicemail and email correspondence and responds in a timely manner. Makes collection calls to resolve open account problems. Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff. Fulfills other duties and responsibilities as assigned by the Employer, including training as working as a team Swim Instructor if desired. *Ask about becoming a Swim Instructor in your interview! Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certifications and licenses: Lifeguard, CPR, First Aid and AED certification required within 90 days of hire (internal training provided). Work Environment: While performing this job, the employee is exposed to occasional heat and humidity if needed on the pool deck. Lobby desk is temperature controlled. We encourage our staff members to stand, smile, and greet our guests when approached, but chairs are allowed during quiet work times. Noise level is usually moderate. Candidate Profile: Outgoing and energetic personality Friendly, positive attitude Strong work ethic Dependable, punctual, detail-oriented, and well organized Ability to multi-task Focused on SAFETY Flexible and able to adapt to company growth and evolving responsibilities Must be comfortable working with and around young children If you are a team player, energetic, are excited to work with children and make a difference in their lives, then this is the job for you! Compensation: $14.00 - $16.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $14-16 hourly Auto-Apply 60d+ ago
  • Ruan Neurology Front Desk Supervisor

    Regional Health Services of Howard County 4.7company rating

    Front desk agent job in Des Moines, IA

    As a Front Office Supervisor at MercyOne, you will lead and support front desk and clerical staff to ensure efficient daily operations and exceptional patient service. You'll collaborate with clinic leadership to enforce protocols, manage scheduling, and support compliance with organizational policies. This role includes staff training, performance evaluations, and assisting with hiring decisions. Your leadership helps create a positive, patient-centered environment that promotes smooth clinic workflows. ESSENTIAL FUNCTIONS: * Assists in directing, motivating, and evaluating clinic personnel; may help set staff priorities and take part in performance evaluations and disciplinary actions. * Collaborates with clinic management and medical staff to enforce clinic-specific protocols, procedures, and objectives. * Coordinates with the team to ensure charging and reimbursement updates are integrated throughout clinic operations. * Promotes a culture of Patient Centered Care, building a team focused on delivering a positive experience at every patient encounter. * Demonstrates functional knowledge of the responsibilities of directly supervised job roles. * Assists in developing the clinic budget and monitors staff and supply usage to maintain budget compliance. * Ensures clinic compliance with MCI policies and implements corrective actions as needed. * Fosters a team-oriented environment using effective communication to address problems, offer solutions, and ensure mutual understanding among staff and patients. * Trains and monitors staff to ensure compliance with applicable federal and state regulations. * Participates in hiring processes and collaborates with HR; may be responsible for hiring within assigned areas. * Ensures staff meet mandatory education and training requirements, providing mentorship and updates on changes in healthcare practices. * Schedules and supervises designated clerical personnel. * Participates in performance improvement activities as appropriate. MARGINAL FUNCTIONS: * Provides cross-coverage in other clinic areas as needed. * Maintains and restocks clinic supply inventory. * Reviews clinic policies and recommends revisions as appropriate. * Performs general office duties such as greeting patients, answering phones, scheduling, verifying authorizations, and updating demographic and insurance information. * Supports various clinic operations including reception, accounting, lab, and nursing to ensure smooth service delivery. * Prepares and/or reconciles daily bank deposits. * Reconciles provider schedules. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * High school diploma or equivalent. * Two years of experience in a clinic or physician office setting. * Coding knowledge (ICD-10, CPT, and insurance regulations) is preferred but not required. * Familiarity with medical office procedures, basic math, office equipment, medical terminology, clinic policies, data entry, and computer systems. * Coding certification is preferred, but not required. * Basic Life Support (BLS) for the Healthcare Provider certification required within three (3) months of hire. Acceptable certifications include: * American Red Cross CPR/AED for the Professional Rescuer * American Heart Association Basic Life Support * Proof of completion of Mandatory Reporter abuse training (specific to the population served) required within three (3) months of hire. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
    $27k-31k yearly est. 60d+ ago
  • Front Bar Receptionist

    Face FoundriÉ

    Front desk agent job in Des Moines, IA

    Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply! The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations. As a Front Bar Receptionist you will perform the following critical functions. Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ. Meet or exceed sales goals set by the Salon Manager. Explain, sell, recommend FACE FOUNDRIÉ products. Work with the Salon Manager to notify when supplies are low. Assist in all in-store operational processes. Ensure store standards are adhered to at all times. Accurately follow all company time keeping procedures. Attend mandatory training and team meetings. Follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times. Responsible for keeping the store clean and fully stocked at all times. Experience Guest Service Experience (1 year) Sales and Marketing Experience Salon Experience Preferred Current Esthetic Students Preferred Job Type: Full Time, Part Time Availability: Nights and Weekends Required Education: High School, or equivalent *Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring.
    $27k-34k yearly est. 41d ago
  • Front Desk Associate

    Genesis Health Clubs 3.8company rating

    Front desk agent job in Clive, IA

    Job DescriptionBenefits: Competitive salary Employee discounts Wellness resources This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service. Duties and Responsibilities: Executes procedures as outlined by front desk manual Answer phones, take messages and transfer calls Knowledgeable of Clubs amenities and surroundings Communicates kindly and sincerely using members name Attends all staff and club meetings and events Establish and maintain professional relationships with members and staff Ensures front desk is clean, maintained and organized at all times Ability to respond quickly and appropriately to emergency situations Expectations: Present a professional demeanor at all times when representing the Genesis Health Clubs Provide input in developing strategies to support club goals and objectives Ability to respond to common inquiries or complaints from members Job Requirements: Available to work weekends and evenings and holidays Must hold current CPR certification or obtain within 60 days of start date Ability to work well with others Experience in cash handling and credit cards Customer service abilities Physical Requirements: Ability to stand for long periods of time Ability to lift up to 35 pounds Ability to communicate with guests and other associates, including reading, writing and speaking
    $23k-30k yearly est. 24d ago
  • Front Desk Staff

    Daveandbusters

    Front desk agent job in Des Moines, IA

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc. Reviews the cleanliness and organization of the Front Desk and Host station. Ensures all menus are stocked and properly cleaned and maintained. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager Conducts merchandise inventory during and after shift, if applicable. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Notifies Manager of any Guest that is perceived to be unhappy. Assists other Team Members as needed or as business dictates Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary. Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas. Manages flow from the front doors, efficiently helping Guests with needs and directing as needed. Manages wait times and communicates information as needed to Guests, Team Members, and Managers. Delivers silverware as Guests are seated. Makes timely and accurate calculations of bill transactions. Greets and assists Guests efficiently and with a smile while processing transactions. Is responsible for the reconciliation of any monies from their banks. Completes “To Go” order transactions for Guests and ensures accuracy. Sells merchandise from the Front Desk, if applicable. Must be friendly and able to smile frequently. Restaurant, retail, or cashier experience preferred, but not required. Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B. Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times. Must demonstrate ability to read and communicate in English. Must be able to articulate clear greetings, requests for assistance, and farewells to Guests. Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, and stoop frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $11.75 per hour Salary Range: 7.25 - 11.75 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-11.8 hourly Auto-Apply 60d+ ago
  • Hub Front Desk Work Study

    Iowa Valley Community College District 3.4company rating

    Front desk agent job in Iowa Falls, IA

    Job Title: Hub Front Desk Work Study Department: Academic Support Reports To: Director of Student Success Semester: Fall 2025 Number of Openings: 1 Job Classification: Student, non-exempt, hourly timesheet Rate of Pay: $9.00/hour Summary: The purpose of this position is to ensure an orderly appearance of the facility, assist Hub staff with various work assignments, and assist patrons of the Hub. The length of employment is routinely the academic year (fall and spring terms); however, some work may be performed during the summer as needed. Job Duties: * Greet students and ensure they sign in through tracking database * Ensure computers are on, have had appropriate updates, and report any issues * Ensure furniture, chairs, and equipment are in place at the beginning of each shift * Clean monitors, keyboards, desks, tables, counter area and microwave as needed * Ensure printer is stocked with paper; notify Hub staff if toner needs replacing * Perform tasks including copying, collating, organizing, stapling, shredding, filing, checking mail, running errands across campus * Assist students with logging in and general computer usage as needed; other duties as assigned Education and Experience: HS diploma or equivalent Iowa Valley Community College District does not discriminate against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status or other protected classes. If you have questions or complaints related to compliance with this policy, please contact the Vice President of Administration, serving as the District Equity Officer, 3702 S. Center Street, Marshalltown, IA 50158, ************, *******************, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: ************** FAX: **************, TDD ************ Email: *****************.
    $9 hourly Easy Apply 60d+ ago
  • Receptionist - Part-time

    Bob Brown Buick GMC 4.0company rating

    Front desk agent job in Ankeny, IA

    Job Description We are looking for a Part-time Front Desk Receptionist to join our growing team! Responsibilities Answer and coordinate in-coming telephone calls matching them to right personnel to ensure great customer service. Greets customers at the reception desk in a pleasant and professional manner. Assist customers with direction and connecting with Sales Associates. Provides some clerical for the service department. Maintains a professional appearance. Keeps work area neat and clean. Performs other duties as assigned. Compensation: This is an hourly position. Base pay is $16.00 per hour. Schedule: This position has a schedule of Tuesday 3-7, Thursday 3-7 alternating Fridays 2-6 and Saturdays 8-6 Qualifications Previous reception experience and customer service experience preferred Valid driver's license Willing to adhere to a background check. Authorized to work in the United States. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $16 hourly 5d ago
  • Pathology Office Associate - Full Time

    The Iowa Clinic, P.C 4.6company rating

    Front desk agent job in West Des Moines, IA

    Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life of a Lab Office Associate… * Serve as the primary point of contact for inquiries from providers, patients and other departments regarding pathology services. * Handle incoming and outgoing correspondence, including phone calls, emails, and faxes, in a professional and timely manner. Address and resolve issues or escalate concerns to the appropriate personnel. * Prepare all send outs with the appropriate paperwork, blocks and/or slides and send them to the appropriate places in a timely manner. * Provide information on pathology services, procedures, and policies in a clear and courteous manner. * Assist with transcription and coding of pathology reports as needed. * Coordinate the receipt, accessioning and tracking of pathology specimens, ensuring accurate documentation. * Assist with special projects and perform other duties as assigned by the Lead Histotechnologist. * Assist with preparation for inspections and ensure adherence to regulatory standards (CLIA) and institutional policies. * Maintain office equipment, including scheduling maintenance/repairs, and order office supplies to ensure smooth operations. * Maintains awareness of own safety in carrying out duties and responsibilities. Adheres to universal precautions and infection control policies and procedures. * Maintains patient confidentiality and uses discretion in patient interactions. * Promotes a positive, professional image of The Iowa Clinic both internally and externally. Promotes positive interpersonal relations with all personnel. This job might be for you if… Education * High school diploma or equivalent required. Qualifications * Previous administrative/clerical experience in a lab * Strong organizational and time management skills * Excellent written and verbal communication skills * Ability to handle sensitive and confidential information with discretion * Attention to detail and a commitment to accuracy What's in it for you * Competitive compensation * One of the best 401(k) programs in central Iowa, including employer match and profit sharing * Employee incentives to share in the Clinic's success. * Generous PTO accruals and paid holidays. * Health, dental and vision insurance * Employee rewards and recognition program * Health and wellness program with up to $350/year in incentives * Training and development opportunities * All employee meetings, team huddles and transparent communication * Employee feedback surveys * Quarterly volunteer opportunities through a variety of local nonprofits * Opportunities to have fun with your colleagues, including The Iowa Clinic night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on.
    $28k-32k yearly est. Auto-Apply 11d ago
  • Front Bar Receptionist

    Face FoundriÉ

    Front desk agent job in Des Moines, IA

    Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply! The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations. As a Front Bar Receptionist you will perform the following critical functions. Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ. Meet or exceed sales goals set by the Salon Manager. Explain, sell, recommend FACE FOUNDRIÉ products. Work with the Salon Manager to notify when supplies are low. Assist in all in-store operational processes. Ensure store standards are adhered to at all times. Accurately follow all company time keeping procedures. Attend mandatory training and team meetings. Follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times. Responsible for keeping the store clean and fully stocked at all times. Experience Guest Service Experience (1 year) Sales and Marketing Experience Salon Experience Preferred Current Esthetic Students Preferred Job Type: Full Time, Part Time Availability: Nights and Weekends Required Education: High School, or equivalent *Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring.
    $27k-34k yearly est. 60d+ ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Ames, IA?

The average front desk agent in Ames, IA earns between $24,000 and $34,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Ames, IA

$28,000
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