Front desk agent jobs in Bonita Springs, FL - 217 jobs
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Chiropractic Front Desk Executive
Experience Health & Wellness Center
Front desk agent job in Cape Coral, FL
Job Description
Experience Health & Wellness Center is currently hiring for a full-time OR part-time Chiropractic FrontDesk Executive to provide our patients with exemplary customer service in the Cape Coral, FL area. This administrative position earns a competitive wage of $15.00 - $18.00/hour or $30,000 - $40,000/year, depending on experience.
In addition to competitive pay and our uplifting culture, we offer our office the following benefits:
Accrued paid time off (PTO)
401(k)
Paid holidays
Health stipends
Annual bonuses
Birthday and work anniversary celebrations
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
DAY-TO-DAY
This full- or part-time administrative position typically works Monday - Thursday.
As a Chiropractic FrontDesk Executive, you are a positive presence who greets every patient that comes through our doors. You are the first person our patients see, so you strive to create a comfortable, vibrant atmosphere where they can relax. In this position, you provide exceptional customer service to our patients, answering all questions and assisting with scheduling or payment matters.
Whether you're interacting with patients face-to-face, over the phone, or online, you communicate clearly and professionally. If one of your coworkers requires assistance with a task, you are happy to jump in and lend a hand. You also keep our office looking nice by maintaining a clean, organized work area throughout the day. You feel great about directly impacting others' health and helping us to better serve our patients!
ABOUT EXPERIENCE HEALTH & WELLNESS CENTER
Experience Health & Wellness Center has been rated one of the top clinics in Cape Coral and for good reason! Our unique approach to chiropractic care with a focus on the nervous system helps us provide our patients with high-quality, comprehensive care that relieves pain and leaves them feeling rejuvenated. We specialize in upper cervical chiropractic care, which is a painless spinal adjustment that helps balance the body and nervous system. Our mission is to give, love, serve, and educate our community on holistic healthcare, and to help everyone experience true health and healing.
While our dedication to providing natural healthcare drives what we do, the true secret behind our success is our hardworking, talented team of employees. We want to support our team's well-being just as much as our patients', which is why we foster a fun, positive working environment where our employees can grow and thrive. Our employees also enjoy competitive pay and generous benefits.
OUR IDEAL CHIROPRACTIC FRONTDESK EXECUTIVE
Detail-oriented - organized and precise for maintaining operations
Adaptable - thrives in fast-paced office environment
Collaborative - effectively cooperates with a team
Friendly - provides exceptional customer service
Career-oriented - passionate about working in healthcare
If this sounds like you, keep reading about this amazing full- or part-time administrative opportunity in the healthcare industry!
REQUIREMENTS FOR A CHIROPRACTIC FRONTDESK EXECUTIVE
Experience in a customer service role
Proficiency with basic computer skills
3+ years of customer service experience or bilingual fluency would be preferred but is not required. If you meet the above requirements, we need you for this full- or part-time administrative position. Apply today to join our office team!
Location: 33991
Job Posted by ApplicantPro
$30k-40k yearly 13d ago
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Front Desk Agent
The Capri Inn
Front desk agent job in Naples, FL
We are looking for highly organized candidates with excellent people skills for the position of FrontDesk. As part of the initial first 10 minutes of a guests experience, the FrontDeskAgents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best FrontDeskAgent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing frontdesk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
$25k-32k yearly est. Auto-Apply 13d ago
Front Desk Agent
Sitio de Experiencia de Candidatos
Front desk agent job in Cape Coral, FL
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$25k-32k yearly est. Auto-Apply 7d ago
Front Desk Agent (Part Time)
General Hotels Corporation 3.9
Front desk agent job in Fort Myers, FL
Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a FrontDeskAgent to join our hotel team! The FrontDeskAgent is responsible for providing excellent customer service to guests at our hotel. As a FrontDeskAgent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The FrontDeskAgent is responsible for a variety of tasks, including:
Greeting guests as they arrive at the hotel
Checking guests in and out of the hotel
Answering phone calls and responding to emails
Assisting guests with any questions or concerns they may have
Maintaining accurate records of guest information and room assignments
Handling cash and credit card transactions
Providing information about hotel amenities and local attractions
Ensuring that the frontdesk area is clean and organized
The ideal candidate for this position will possess the following skills:
Excellent customer service skills
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy
Ability to work well under pressure
Proficiency in using hotel frontdesk software and equipment
Basic math skills
Flexibility to work different shifts, including weekends and holidays
Benefits include:
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on-demand pay”)
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
$24k-29k yearly est. 60d+ ago
Front Desk Agent
Prime Group 4.6
Front desk agent job in Fort Myers, FL
Job Title: FRONTDESK ASSOCIATE
Department: ROOMS
Reports to: FRONTDESK SUPERVISOR/ASST. GENERAL MANAGER
Status: Non-Exempt
The purpose of the FrontDesk Associate is to create the ultimate guest experience for all guests of our hotel. FrontDesk Associates recognize, acknowledge, welcome, serve and depart all guests and visitors arriving to and from the hotel. Primary duties for these associates will focus on some or all of the following areas including, but not limited to: guest check in/check out, night audit, food & beverage service, kitchen, meetings/banquet setup and service, transportation, market or other guest requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is empowered to guarantee total guest satisfaction.
Display hospitality and professionalism to our guests at all times.
Take pride in representing PMG Hospitality professionally with our guests.
Assure that all transactions with guests are handled in a legal, ethical manner.
Comply with Company Standards of Service as outlined for PMG Hospitality .
Project a favorable image of PMG Hospitality to the public at all times.
Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
Complete Departmental, PMG Hospitality, and Brand standards training as assigned.
Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non- uniformed associates) must be worn at all times in public areas, including name tag.
Have a thorough knowledge of emergency procedures.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
Assists all guests in a sincere and courteous manner, and whenever possible, goes the extra mile and does whatever it takes to ensure total guest satisfaction.
Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, some of whom may require patience and tolerance.
SPECIFIC JOB FUNCTIONS:
FRONTDESK
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Maintain and provide accurate information on hotel facilities.
Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
Maintain effective communication within the department. Stay aware of issues relating to guest needs and general hotel operations.
Attend meetings as scheduled. Apprise management of any concerns or suggestions.
Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
Understand and operate front office and telephone computer systems, and equipment such as calculator, fax machines, etc.
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key, certificate and coupons as appropriate. Close out guest accounts at time of check out.
Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler's check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
Provide safety deposit boxes to guests in accordance with established hotel procedures.
Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and faxes for guests.
Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved
NIGHT AUDIT
Responsible for all tasks noted above under the FrontDesk Category.
Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning.
Completes all credit card transmittals, direct bills, and no-show billings for the day.
Relocates guests in a courteous manner as needed.
Prepares all daily, monthly and yearly reports required by the property.
Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
Receives and processes telephone and walk-in reservations accurately.
Acts as manager on duty in the absence of the General Manager, Sales Manager, FrontDesk Manager, and/or Executive Housekeeper.
BREAKFAST AREA
Be familiar with breakfast bar setup and operation.
Assist with bussing tables and overall cleanliness of the breakfast bar.
Assist managers as necessary with light administrative responsibilities.
Work with other fellow team members to ensure guest satisfaction.
Understand all property safety standards and comply with these rules at all times.
Comply with health department standards, upholding regulation at all times. Maintain a safe working environment, report and correct any unsafe acts or conditions with regard to food and beverage.
Reduce and keep waste at a minimum.
Practice basic stock rotation and refrigerator cleanliness; keep all work areas clean and tidy.
MARKET/PANTRY
Stock the Market daily with all required products to maximize Market/Pantry sales.
Maintain cleanliness of the Market/Pantry to PMG Hospitality and Brand appearance standards.
Inform the FrontDesk Manager of any items that are getting low so the FrontDesk Manager can place an order as necessary.
Conduct or assist in conducting monthly inventory.
EDUCATION and/or EXPERIENCE
High School Diploma required. (University degree in related field preferred.)
3 years' experience in a similar position
Prior experience in utilization and functionality of brand systems;
Excellent interpersonal and organizational skills with a high degree of persuasiveness;
Excellent telephone skills;
Ability to handle multiple tasks with strict deadlines in a fast paced, dynamic work environment;
Must type at least 30 wpm and have high proficiency in MSWord, MS Excel;
Must possess strong organizational skills, accuracy in document preparation, and detail oriented;
KEY SKILLS
Excellent interpersonal communication skills.
Must have analytical and problem-solving expertise.
A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills.
A ‘roll up the sleeves' leader who is detail oriented with a strong work ethic.
Someone who is creative yet has common sense and is practical in the real world.
A good communicator, someone that will keep all parties informed in an organized, coherent manner.
Must have basic knowledge of Microsoft Word, Excel, computers, and systems.
Must have basic mathematical skills and basic calculator skills.
Capability of building long-term relationships and being part of a rapidly growing business.
Personal accountability and pride in results will be important for this position to possess.
Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions.
Must be proficient with computer and computer-generated data.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
$27k-33k yearly est. 17d ago
Welcome Center Agent - Opener
Ymca of Collier County
Front desk agent job in Marco Island, FL
Introduction:
The YMCA of Collier County is looking for a friendly, reliable and professional Welcome Center Agent to join our team in Marco Island. This role is key to creating a positive first impression for all members, guests, and visitors.
Position Overview:
This is an opener position, meaning you will be responsible for opening the facility and getting it ready for the day. While your hours may vary throughout the week, most shifts will be in the early morning.
This role is crucial for delivering excellent service to all members, guests, and program participants. The ideal candidate will be responsible for responding to member and guest needs, actively promoting memberships and programs, and ensuring the Welcome Center remains clean and organized. We are looking for someone with excellent customer service skills who can thrive in a fast-paced environment and create a welcoming atmosphere for everyone who walks through our doors.
Responsibilities:
Create a positive environment where everyone feels welcome, encourage, and motivate others to become more involved in the YMCA. Greet and interact with members in a friendly manner.
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Communicate in a friendly and a courteous manner when answering phones, transferring calls, and taking messages. Ensure that no member is left unattended.
Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff
Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Oversee that all members and guests are properly checking in at the member service desk. Applies all YMCA policies dealing with member services and guest visits.
Present a professional image to all employees, members, and general public. Wear name-tag and adhere to dress standards at all times.
Responsible for studying and learning general information for both facilities, events and departments seasonal program changes.
Responsible for accurately entering memberships and program registrations. Follow proper procedures for all business transactions (example: receipt, monies, and program registration)
Responsible for accurately reconciling daily cash drawer.
Attend all designated staff meetings.
If unable to work due to sickness, vacation, etc. Responsible for finding shift coverage and communicate to supervisor.
Follows YMCA policies and procedures; responds to emergency situations.
Performs other duties as assigned.
Qualifications:
Excellent interpersonal and problem-solving skills
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Previous customer service, sales, or related experience
Must be proficient with computers and standard office software
Flexibility to work early mornings (5:00 am), evenings, weekends, and holidays as needed (required).
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to stand and reach, and must be able to move around the work environment.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
The noise level in the work environment is usually moderate.
Perks:
Free YMCA membership,
Employee discounts YMCA programs
Opportunities for advancement within the company
Positive and supportive work environment
View all jobs at this company
$32k-55k yearly est. 60d+ ago
Front Desk Agent
B Hotels & Resorts
Front desk agent job in Everglades, FL
The FrontDeskAgent is the first point of contact for guests. You'll manage check-in/out, handle inquiries and payments, coordinate with other departments, and resolve issues quickly-delivering a smooth, professional arrival-to-departure experience.
Key Responsibilities
* Guest Service: Greet every guest warmly; process check-ins/outs, room assignments, and special requests/VIPs.
* Accuracy & Controls: Verify ID and payment, obtain authorizations, maintain folio accuracy, and follow cash-handling, PCI, and key-control procedures.
* Communication: Answer phones/emails promptly; provide clear information about property amenities, local area, and transportation.
* Problem Resolution: Address concerns with empathy and urgency; escalate when needed; document incidents and follow up.
* Coordination: Work with Housekeeping/Engineering on room readiness and service recovery; communicate early arrivals/late checkouts.
* Technology: Operate PMS/POS/payment terminals; run end-of-shift reports and reconcile drawers.
* Sales Mindset: Thoughtfully upsell room types and amenities; promote on-site outlets and local partners.
* Compliance & Standards: Uphold service, privacy, ADA, safety, and brand/company policies; maintain a clean, organized lobby/work area.
* Other Duties: Support Night Audit and other departments as needed; complete daily checklists and training assignments.
Benefits We Offer:
* Competitive Salary: A comprehensive and competitive compensation package.
* Performance Bonuses: Based on company and individual performance.
* Health Benefits: Full medical, dental, and vision coverage.
* Retirement Savings: 401(k) plan with company match to help secure your financial future.
* Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
* Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
* Employee Discounts: Discounts on hotel stays and services across PHM properties.
* Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
* Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.
Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):
PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.
$25k-32k yearly est. 56d ago
Medical Front Office Agent
Collins Vision 4.2
Front desk agent job in Fort Myers, FL
Job Description
Why Collins Vision: Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision!
Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work - and rewards it with highly competitive benefits and personal and professional growth opportunities.
We are currently looking for a Medical Front Office Agent to join our team! This role performs check-in, check-out and scheduling services.
THIS POSITION WILL REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND HAVE THE ABILITY TO WORK TO ANY OF OUR OFFICES LOCATED IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA.
A SNAPSHOT OF THE ROLE:
We are seeking a full-time, experienced MEDICAL Front Office Agent who has an “eye” for detail and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player.
THE PERKS THAT SET US APART:
Competitive compensation and ability to advance career within a growing organization
A comprehensive benefits package with multiple plans that are Employer-Contributed
Employer paid Short Term Disability and Life Insurance
Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures
Ongoing Training and Continuing Education Reimbursement
401(k) Retirement Savings Program with employer matching
PTO accrual that accelerates with tenure
Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere
Mileage reimbursement for travel
WHAT POWERS YOUR SUCCESS:
High School Diploma
Medical Office Experience;
minimum 1-year
Ophthalmology Office Experience,
preferable
Strong Customer Service skills;
minimum 1 year
Call Center Experience,
helpful
Passionate desire to be a part of a growing organization and contribute to the overall success of the team
Strong organizational skills with great attention to detail
Ability to work as a team member
Manage multiple tasks simultaneously
Empathetic with patients' needs and concerns
Excel under pressure
Ability and willingness to be flexible and work in multiple locations
YOUR DAY-TO-DAY RESPONSIBILITIES:
Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner.
Track patients in the reception area and communicate with them, as needed.
Evaluate chart to verify information has been received, completed, and signatures obtained.
Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received.
Answer phones and schedule appointments for callers and be able to provide accurate practice information
Document no-show appointments: reschedule and send follow-up letters as needed.
Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services.
Schedule return appointments for follow-up, as necessary
Schedule patients for transfer of care and any required diagnostic testing.
Explain all fees and patient financial responsibility.
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary.
EQUAL OPPORTUNITY EMPLOYER STATEMENT:
Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$28k-36k yearly est. 12d ago
Front Desk/Guest Service Agent
Home 2 Suites Ft. Myers
Front desk agent job in Fort Myers, FL
Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador' who:
Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Education:
High School diploma
Certifications / Licenses:
TIPS, or similar approved, alcohol server training certification (as required)
Experience:
Previous hotel FrontDesk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual FrontDesk experience.
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
Environmental Conditions:
Inside: Protection from weather conditions but not temperature changes
Outside: Rarely
Home 2 Suites Ft. Myers is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$23k-30k yearly est. 36d ago
Front Desk Receptionist
Precision Healthcare Specialists
Front desk agent job in Bonita Springs, FL
Full-time Description
The FrontDesk Receptionist is the first point of contact for patients at our PET Imaging Department. This role is critical to delivering an exceptional patient experience while ensuring efficient front-office operations. The ideal candidate is professional, compassionate, detail-oriented, and comfortable working in a fast-paced medical environment.
Key Responsibilities:
Patient Experience & FrontDesk Operations
Greet patients and visitors warmly and professionally upon arrival
Check patients in and out accurately and efficiently
Verify patient demographics, insurance information, and identification
Collect co-payments, deductibles, and outstanding balances
Provide clear instructions regarding appointments, paperwork, and preparation
Scheduling & Communication
Schedule, confirm, and reschedule PET imaging appointments
Answer incoming calls and route messages appropriately
Communicate effectively with patients regarding appointment reminders, preparation instructions, and follow-ups
Coordinate with technologists and clinical staff to ensure smooth patient flow
Administrative & Office Support
Maintain accurate patient records in the EMR system
Scan, upload, and organize patient documentation
Ensure HIPAA compliance and patient confidentiality at all times
Maintain a clean, organized, and welcoming frontdesk area
Insurance & Documentation Support
Verify insurance eligibility and authorizations as needed
Obtain and review referrals, orders, and required documentation
Flag missing or incomplete paperwork prior to appointments
Requirements Qualifications & Requirements
High school diploma or equivalent (required)
Previous experience in a medical frontdesk, imaging center, or healthcare setting (preferred)
Knowledge of medical terminology and insurance basics (preferred)
Proficiency with EMR systems and basic computer applications
Strong communication and customer service skills
Ability to multitask, prioritize, and work efficiently under pressure
Bilingual skills are a plus (Spanish preferred, if applicable)
Skills & Competencies
Excellent interpersonal and patient-service skills
Strong attention to detail and organizational abilities
Professional demeanor with a compassionate approach
Reliable, punctual, and team-oriented
Ability to handle sensitive situations with empathy and discretion
$23k-31k yearly est. 28d ago
Front Desk Receptionist
DNA Comprehensive Therapy Services
Front desk agent job in Estero, FL
As FrontDesk Receptionist with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist's staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Requirements
JOB REQUIREMENTS:
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
- Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
- Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
- Answer all incoming calls and route them to the appropriate staff.
- Register all patients per registration protocols and collect all documentation.
- Generate required documents for each patient and ensure all documents are completed in full.
- Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
- Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
- Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
- Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
- Call and remind patient of his/her appointment.
- Follow up on “no show” patients on a daily basis.
- Communicate patient's problem/complaint to the clinic manager or his/her designee.
- Strong sensory skills, such as visual acuity, good hearing, and dexterity.
- Ability to stand and sit for periods of time and to move constantly throughout the workday.
- Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
- Good speaking and listening skills.
- Knowledge of computers and Microsoft office.
- Understanding of community based organizations.
- Promotes and believes in Elite DNA's mission statement.
- Bilingual Preferred: Fluent in Spanish.
OTHER REQUIREMENTS:
- Friendly personality with the desire to work with the public.
- Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
- Ability to handle multi-functions.
- Ability to work in a fast-paced office environment.
- Ability to push, pull, lift, move, and/or carry up to 15 lbs.
- Ability to perform focused work with close attention to detail.
- Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm.
- Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
- Ability to relate to patients, through familiarity with medical terminology and triage procedure.
- Ability to relate to the public regardless of ethnic, religious and economic status.
- Ability to communicate with people and understand their problems.
- Must believe in health care with dignity for all.
EDUCATION AND EXPERIENCE REQUIRED:
- High school graduate/GED.
- Formal training from a vocational school in lieu of the above.
- One year of medical experience from a similar setting.
PHYSICAL DEMANDS:
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
$23k-31k yearly est. 60d+ ago
Front Desk Receptionist
Physicians' Primary Care of Southwest Florida
Front desk agent job in Estero, FL
Physicians' Primary Care of Southwest Florida is a premier multi-specialty practice with locations in Cape Coral, Estero, Fort Myers, and Lehigh Acres. We are currently seeking a Full-Time FrontDesk Receptionist for our Fort Myers College Parkway location. Our FrontDesk Receptionist:
Prints, copies and distributes physician schedules as needed
Prints patient encounter forms and prepares patient charts for appointments
Verifies accuracy of patient information and insurance plans
Assists patients with account questions or refers to appropriate area
Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
To be Successful - You Need:
Strong people skills
Great attention to detail
Ability to handle all patient interactions in a professional, friendly and enthusiastic manner
Excellent customer service skills
Knowledge of insurances, referrals and eligibility a must
One year of medical office experience or combination of medical education and office experience
What PPC Offers:
Solid 29 years growing with and supporting our communities
Award winning physicians
Ability to grow within the organization
Health, dental, vision and life insurances
401(k) with company match
Paid Time Off (PTO)
Paid holidays
Employee Assistance Program (EAP)
Uniform allowance
Employee appreciation week and events
Want to learn more about Physicians' Primary Care of Southwest Florida? Visit our newly designed site at *************** and apply today!
$23k-31k yearly est. 40d ago
Front Desk Agent $20 per hour
South Seas 4.1
Front desk agent job in Captiva, FL
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
We offer a very competitive salary and generous benefits including:
Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Daily Shift Meal
POSITION OVERVIEW
FrontDeskAgents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
RATE OF PAY Full-time, hourly at rate of $20.00
WHERE WILL YOU WORK?
Front Office Operation - You will be our South Seas Ambassador, one of the first individuals welcoming our guests to the resort.
POSITION REQUIREMENTS
Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred. College course work in related field helpful.
Experience: Experience in a hotel or a related field preferred.
Required: Must have a valid driver's license, motor vehicle background check will be completed.
ESSENTIAL FUNCTIONS, SKILLS, ABILITIES
• Fluent in English language, must be able to convey information and ideas clearly.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.)
• This position holds multiple job functions at once.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Works well in stressful, high-pressure situations - fast paced environment.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• An operational knowledge of Microsoft Office suite and comfortable with electronics.
PHYSICAL/MENTAL REQUIREMENTS
FrontDeskAgents work in fast paced environments. This job may require you to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity if working at either of our Welcome Gates.
HOURS REQUIRED
40 hours per week, flexible schedule, will be required to work weekends and/or holidays. Will be trained in all shifts of the FrontDesk Operation including overnights.
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
$20 hourly 60d ago
Front Desk Agent
The Capri Inn
Front desk agent job in Naples, FL
Job Description
We are looking for highly organized candidates with excellent people skills for the position of FrontDesk. As part of the initial first 10 minutes of a guests experience, the FrontDeskAgents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best FrontDeskAgent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing frontdesk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
$25k-32k yearly est. 12d ago
Leisure Reservations Agent
Sitio de Experiencia de Candidatos
Front desk agent job in Naples, FL
Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$24k-32k yearly est. Auto-Apply 16d ago
Medical Front Office Agent
Collins Vision 4.2
Front desk agent job in Punta Gorda, FL
Job Description
Why Collins Vision: Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision!
Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work - and rewards it with highly competitive benefits and personal and professional growth opportunities.
We are currently looking for a Medical Front Office Agent to join our team! This role performs check-in, check-out and scheduling services.
THIS POSITION WILL REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND HAVE THE ABILITY TO WORK TO ANY OF OUR OFFICES LOCATED IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA.
A SNAPSHOT OF THE ROLE:
We are seeking a full-time, experienced MEDICAL Front Office Agent who has an “eye” for detail and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player.
THE PERKS THAT SET US APART:
Competitive compensation and ability to advance career within a growing organization
A comprehensive benefits package with multiple plans that are Employer-Contributed
Employer paid Short Term Disability and Life Insurance
Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures
Ongoing Training and Continuing Education Reimbursement
401(k) Retirement Savings Program with employer matching
PTO accrual that accelerates with tenure
Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere
Mileage reimbursement for travel
WHAT POWERS YOUR SUCCESS:
High School Diploma
Medical Office Experience;
minimum 1-year
Ophthalmology Office Experience,
preferable
Strong Customer Service skills;
minimum 1 year
Call Center Experience,
helpful
Passionate desire to be a part of a growing organization and contribute to the overall success of the team
Strong organizational skills with great attention to detail
Ability to work as a team member
Manage multiple tasks simultaneously
Empathetic with patients' needs and concerns
Excel under pressure
Ability and willingness to be flexible and work in multiple locations
YOUR DAY-TO-DAY RESPONSIBILITIES:
Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner.
Track patients in the reception area and communicate with them, as needed.
Evaluate chart to verify information has been received, completed, and signatures obtained.
Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received.
Answer phones and schedule appointments for callers and be able to provide accurate practice information
Document no-show appointments: reschedule and send follow-up letters as needed.
Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services.
Schedule return appointments for follow-up, as necessary
Schedule patients for transfer of care and any required diagnostic testing.
Explain all fees and patient financial responsibility.
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary.
EQUAL OPPORTUNITY EMPLOYER STATEMENT:
Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$28k-36k yearly est. 12d ago
Front Desk Agent $20 per hour
South Seas 4.1
Front desk agent job in Captiva, FL
Job Description
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
We offer a very competitive salary and generous benefits including:
Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Daily Shift Meal
POSITION OVERVIEW
FrontDeskAgents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
RATE OF PAY Full-time, hourly at rate of $20.00
WHERE WILL YOU WORK?
Front Office Operation - You will be our South Seas Ambassador, one of the first individuals welcoming our guests to the resort.
POSITION REQUIREMENTS
Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred. College course work in related field helpful.
Experience: Experience in a hotel or a related field preferred.
Required: Must have a valid driver's license, motor vehicle background check will be completed.
ESSENTIAL FUNCTIONS, SKILLS, ABILITIES
• Fluent in English language, must be able to convey information and ideas clearly.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.)
• This position holds multiple job functions at once.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Works well in stressful, high-pressure situations - fast paced environment.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• An operational knowledge of Microsoft Office suite and comfortable with electronics.
PHYSICAL/MENTAL REQUIREMENTS
FrontDeskAgents work in fast paced environments. This job may require you to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity if working at either of our Welcome Gates.
HOURS REQUIRED
40 hours per week, flexible schedule, will be required to work weekends and/or holidays. Will be trained in all shifts of the FrontDesk Operation including overnights.
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
$20 hourly 1d ago
Front Desk Receptionist
Precision Healthcare Specialists
Front desk agent job in Fort Myers, FL
Full-time Description
Precision Healthcare Specialists is seeking a friendly, dependable, and organized FrontDesk Receptionist to support our ENT & Allergy Specialists of Florida practice. This role is the first point of contact for patients and plays a vital role in delivering an exceptional patient experience while ensuring efficient front office operations in a busy specialty clinic.
Key Responsibilities:
Greet patients in a professional and compassionate manner
Answer incoming calls, schedule appointments, and manage patient inquiries
Check patients in and out, verify demographics, and collect required documentation
Verify insurance eligibility, collect copays, and process payments
Maintain accurate patient records in the electronic medical record (EMR) system
Coordinate referrals, authorizations, and follow-up appointments as needed
Communicate effectively with clinical staff and providers to support clinic flow
Maintain a clean, organized, and HIPAA-compliant frontdesk area
Address patient concerns and escalate issues appropriately
Requirements
High school diploma or equivalent required
Minimum of 1 year of frontdesk or medical office experience preferred
Experience in ENT, allergy, or specialty medical practices a plus
Knowledge of insurance verification and medical terminology preferred
Strong customer service, communication, and organizational skills
Ability to multitask in a fast-paced healthcare environment
Proficiency with EMR systems and basic computer skills
Preferred Qualifications:
Bilingual (Spanish/English) a plus
Experience with scheduling for specialty providers
$23k-31k yearly est. 20d ago
Front Desk Receptionist
DNA Comprehensive Therapy Services
Front desk agent job in Fort Myers, FL
Come grow with us!
Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida - and we're expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.
Our goal is to hire
you
- the best talent - to support our mission and allow you to grow with us.
We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Elite DNA is the pioneer of the care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care. Our team is at the forefront of providing leading-edge therapy services - from psychotherapy to psychiatry - to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.
Everything we do here at Elite DNA is guided by integrity and compassion for our patients and employees.
When you join the Elite DNA team, you'll feel proud to be a part of the group that helps children, adults, and families in our communities live better lives.
Elite DNA Behavioral Health is seeking to hire a FrontDesk Receptionist to join our team in our Ft. Myers, Florida office.
JOB DESCRIPTION SUMMARY:
As FrontDesk Receptionist with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist's staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Requirements
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
- Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
- Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
- Answer all incoming calls and route them to the appropriate staff.
- Register all patients per registration protocols and collect all documentation.
- Generate required documents for each patient and ensure all documents are completed in full.
- Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
- Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
- Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
- Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
- Call and remind patient of his/her appointment.
- Follow up on “no show” patients on a daily basis.
- Communicate patient's problem/complaint to the clinic manager or his/her designee.
- Strong sensory skills, such as visual acuity, good hearing, and dexterity.
- Ability to stand and sit for periods of time and to move constantly throughout the workday.
- Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
- Good speaking and listening skills.
- Knowledge of computers and Microsoft office.
- Understanding of community based organizations.
- Promotes and believes in Elite DNA's mission statement.
- Bilingual Preferred: Fluent in Spanish.
OTHER REQUIREMENTS:
- Friendly personality with the desire to work with the public.
- Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
- Ability to handle multi-functions.
- Ability to work in a fast-paced office environment.
- Ability to push, pull, lift, move, and/or carry up to 15 lbs.
- Ability to perform focused work with close attention to detail.
- Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm.
- Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
- Ability to relate to patients, through familiarity with medical terminology and triage procedure.
- Ability to relate to the public regardless of ethnic, religious and economic status.
- Ability to communicate with people and understand their problems.
- Must believe in health care with dignity for all.
EDUCATION AND EXPERIENCE REQUIRED:
- High school graduate/GED.
- Formal training from a vocational school in lieu of the above.
- One year of medical experience from a similar setting.
PHYSICAL DEMANDS:
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program. We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.
To apply visit ************************
$23k-31k yearly est. 60d+ ago
Front Desk Receptionist
Physicians' Primary Care of Southwest Florida
Front desk agent job in Cape Coral, FL
Celebrating 29+ years and we are still growing! Physicians' Primary Care of Southwest Florida is a premier multi-specialty primary care practice with locations in Cape Coral, Fort Myers, Estero and Lehigh Acres. We are currently seeking a Full-Time FrontDesk Receptionist for our Family Practice division in Cape Coral. Our FrontDesk Receptionists:
Print, copy and distribute physician schedules as needed
Print patient encounter forms and prepare patient charts for appointments
Verify the accuracy of patient information and insurance plans
Assist patients with account questions or refers to the appropriate area
Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
To be Successful - You Need:
Great attention to detail and the ability to record information accurately
Excellent customer service skills
Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
Knowledge of insurances, referrals, and eligibility a must
One year of medical office experience or a combination of medical education and office experience needed
What PPC Offers:
29 years growing with and supporting our communities
Award-winning physicians
Ability to grow within the organization
Health, dental, vision, and life insurances
401(k) with company match
Paid Time Off (PTO)
Paid holidays
Employee Assistance Program (EAP)
Uniform allowance
Employee appreciation week and events
Want to learn more about Physicians' Primary Care of Southwest Florida? Visit us at *************** and apply today!
How much does a front desk agent earn in Bonita Springs, FL?
The average front desk agent in Bonita Springs, FL earns between $22,000 and $35,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Bonita Springs, FL