Front Desk Agent Jobs in Charlotte, NC

CannaAid is a provider of top shelf USA made hemp products at guaranteed lowest prices. We are an experienced veteran in the Hemp and Cannabis space. We have made 500+ products including Gummies, Drinks, Vapes, Topicals, and more. With a commitment to offering quality products directly to customers through consistency and technology. Role Description This is a full-time on-site role for a Receptionist / Customer Service Representative at CannaAid in Mooresville, NC. The role involves handling receptionist duties, maintaining phone etiquette, demonstrating strong clerical skills, effective communication with customers, and providing exceptional customer service on a daily basis. Qualifications Phone Etiquette and Receptionist Duties skills Strong Clerical Skills Effective Communication and Customer Service abilities Experience in providing exceptional customer service Ability to work in a fast-paced environment High school diploma or equivalent Previous experience in a similar role is a plus

Apply Description Job Title: Front Desk Agent for the 3pm-11pm shift Our company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. As a Front Desk Agent, you will be the first point of contact for our guests, so it is important that you are able to create a welcoming and hospitable environment. Responsibilities: - Greet guests and provide them with a warm welcome - Check guests in and out of the hotel - Answer phone calls and respond to emails in a timely manner - Provide guests with information about the hotel and local area - Handle guest complaints and resolve issues in a professional manner - Maintain a clean and organized front desk area - Assist with other duties as assigned by management Requirements: - High school diploma or equivalent - Previous experience in customer service or hospitality preferred - Excellent communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Strong attention to detail and organizational skills - Proficient in Microsoft Office and other computer programs - Ability to work a flexible schedule, including weekends and holidays If you are a friendly and outgoing individual with a passion for customer service, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208 We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests. Position Summary: A hotel front desk agent serves as the face of the hotel, providing excellent customer service and ensuring guest satisfaction during their stay. They are responsible for greeting guests, managing reservations, checking guests in and out, and addressing any inquiries or concerns. The front desk agent plays a crucial role in creating a positive and welcoming atmosphere for hotel guests. Responsibilities: Guest Services: Greet guests in a friendly and professional manner, providing a warm welcome upon arrival. Check guests in and out of the hotel efficiently, following established procedures. Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions. Handle guest complaints and resolve issues promptly, ensuring guest satisfaction. Reservations and Bookings: Manage hotel reservations, ensuring accuracy and efficiency in the booking process. Process online and phone reservations, verify guest information and assign rooms based on guest preferences. Maintain knowledge of room availability, rates, and special promotions to provide accurate information to guests. Collaborate with other hotel departments to ensure smooth check-in and check-out processes. Administrative Tasks: Maintain a neat and organized front desk area, ensuring it is stocked with necessary supplies. Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift. Complete daily reports, including occupancy, revenue, and guest requests, and communicate relevant information to the hotel management team. Answer phone calls promptly and professionally, redirecting calls or taking messages as necessary. Safety and Security: Follow hotel security protocols, including verifying guest identification, ensuring guest privacy, and maintaining the confidentiality of guest information. Monitor the lobby area, maintaining a safe and secure environment for guests and employees. Respond to emergency situations, such as medical emergencies or fire alarms, by following established procedures and contacting the appropriate personnel. Team Collaboration: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled in a timely manner. Communicate effectively with colleagues to share information and resolve any issues or concerns that may arise. Participate in training programs and meetings to enhance job knowledge and skills. Qualifications and Skills: High school diploma or equivalent; additional education in hospitality or related field is a plus. Previous experience in a customer service role, preferably in a hotel or hospitality environment. Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner. Strong problem-solving and conflict-resolution abilities. Attention to detail and the ability to multitask effectively in a fast-paced environment. Proficiency in computer systems and hotel software for reservations and guest management. Familiarity with cash handling procedures and basic accounting principles. Flexibility to work shifts, including evenings, weekends, and holidays. This job description provides a general overview of the typical duties and responsibilities of a hotel front desk agent. Any other job duties as assigned by the direct supervisor.

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation: $15 - $17 hourly Responsibilities: Mitigate customer complaints as needed Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Connect with the housekeeping department to ensure guest accommodations are ready Perform regular bookkeeping duties: make sure hotel guest information is current and correct Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Collects payments by accepting cash, check, or charge payments from customers; and makes changes for paying customers. Qualifications: Comfortable taking telephone calls and mitigating stressful situations Excellent time management skills, organizational skills, customer service skills, and interpersonal skills High school diploma, GED, or equivalent 1+ year of hotel industry experience or related job preferred Has previous experience or working knowledge of Microsoft Office and reservation management systems About Company Hyatt Centric SouthPark Charlotte takes pride in being a fun environment to work in with a great management team and staff. Health, dental, vision, and 401(k) plans are available. Staff meals are provided daily at no cost!

Job DescriptionDescription: The Dunhill Hotel is seeking a Front Desk Agent. The front desk agent serves as the first point of contact for arriving guests. General Requirements: Must approach all encounters with guests and team members in a friendly, service-oriented manner Able to communicate effectively with other departments as necessary Well-groomed, professional appearance Verify daily revenue activities and occupancy status Enter detailed information regarding daily transactions into necessary reports for accounting purposes Check guests in and out of the hotel according to hotel standards Maintain accurate data in computer property management system Inform guests about the hotel's facilities, policies, and procedures, as well as provide area information Take, modify, and cancel room reservations via telephone Handle guest inquiries, requests, and complaints Perform cashier duties, post charges to guest accounts Communicate effectively with other departments as necessary Candidates must successfully complete a drug screen and background check in order to be eligible for hire. Work Remotely No Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 8 hour shift Holidays Weekends as needed Education: High school or equivalent (Preferred) Experience: Hotel Experience: 1 year (Preferred) Front Desk: 1 year (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person Requirements:

Charlotte, NC FRONT DESK CLERK Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: * Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys * Also follows brand standards for checking in elite members * Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill * Handles incoming guest phone reservations * Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions * Handles all guest complaints or problems to exceed the guest expectations * Handles all guest service requests, makes changes as necessary * Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages * Keeps records of room availability and guest's accounts. Operates front desk software * Maintains a balanced cash/billing drawer * Maintains and takes responsibility for all cash and credit card transactions during working hours * Completes any necessary accounts receivable and direct billing tasks * Follows brand standards when processing guests' stays based on brand point system * Welcome guests and respond to requests in a prompt and professional manner * Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment * Uses suggested selling techniques to sell rooms and to promote other services of the hotel * Coordinates room status updates with housekeeping department * Knows how to use office equipment * Knows all safety and emergency procedures * Maintains awareness of all rates * Communicates with the previous and following shifts * Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera * Ensures compliance with energy conservation and job safety requirements * Proactively maintain assigned areas and equipment * Ensure efficient completion of daily assignments in a timely manner * Report all safety concerns to management * Attend and participate in all mandatory trainings and meetings * Flexible with schedule and assignments * Maintain effective performance under pressure * May perform similar duties as requested by supervisor Requirements: * Excellent customer service skills * Ability to work independently and with others * Good communication skills * Ability to give and follow verbal and written instructions * Attention to detail * Ability to multi task * Displays good initiative Company : ABC Investments and Management Position : Front Desk Agent Status : Full Time Shift : First (Day), Second (Afternoon) Req # : 9255909 Date Posted : August 22, 2023 Location : 7227 Smith Corners Blvd., Charlotte, US, NC, 28269 Job Category : Hotel Staff

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job DescriptionDescription: We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC. Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food and marketplace. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background. Requirements:Requirements Works to resolve disagreements and is respectful of peers and guests. Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Pushing, bending, stooping, upward reaching, manual dexterity. Standing for all periods of time Must be flexible with schedule and adjust to business needs. Must have a comprehensive knowledge of all hotel departments and functions.

Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

Job Description Sleep Inn NorthLake, Charlotte, NC 28216 is now hiring Hotel Front Desk Agent for Night Auditor. This small, beautiful, newly renovated hotel is dedicated to warm, friendly hospitality and exceptional service.Requirements for this position, applicants must have: A great attitude, hospitality skills, and experience in service, strengths in communication, ability to work flexible schedule including nights, weekends and holidays, A high school education or equivalent*** Hotel Front Desk experience strongly preferred! If you fit the requirements for this position, please come by to deliver your resume in person between 7am -3pm. 6300 Banner Elk Dr, Charlotte, NC Job Type: Full-time/Part-time job. Job Type: Full/Part-time

Job Description This position is responsible for operating the hotel’s front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. This position is the manager of the hotel at any time the General Manager, Assistant General Manager and Front Desk Supervisor are not on property. Pre-Requisites (Requirements): Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel. Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes. Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc. Must display very good organization and time management skills. Must have excellent communication and interpersonal skills with the ability to interact with many different personalities. Must have sound judgment and discretional skills and be able to work with little or no supervision. Must be able to consistently work under pressure and simultaneously prioritize multiple projects. Must be able to work with sensitive and confidential material. Must be able to obtain valid, current and non-probationary driver’s license if required to operate hotel shuttle/van. Obtain any locally required certifications. Work Environment & Context: Must be able to stand for extended periods, often for a minimum of 2 hours at a time. Must be able to maneuver through all areas of the front office. Must be able to lift up to 20 pounds and carry up to 10 pounds. Must be able to bend, reach, kneel, twist and grip items while working at assigned area. Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier. Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruption

Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner. Job Responsibilities Guest Communication * Maintain a personal demeanor that is friendly, cheerful and courteous at all times. * Greet guests by name. * Ensure that all guests feel welcomed to the property. * Register guests and assign rooms. * Conduct check-out processes. * Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. * Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. * Respond to phone calls, and retrieve guest mail, faxes and packages. * Promote hotel amenities and services to guests using personal knowledge and effective selling techniques. * Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed. * Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction. * Attend team briefings. Financial Transactions * Handle cash, credit card, currency conversions and other financial transactions. * Post charges such as room, food, liquor or telephone to ledger. * Compute or adjust bill, collect payment, and make change for guests. Perform other duties as assigned. Requirements Education * High school diploma or GED Skills and Experience (Essential) * At least 18 years of age * Basic computer skills * Must be able to read, communicate effectively and have superb interpersonal skills * Must be able to work well under pressure while retaining tact and composure when resolving guest complaints Skills and Experience (Preferred) * Work experience in the hospitality or restaurant industry * Communication in other languages is helpful Benefits: 401k after 90 days, fully vested, company match to 3% Medical (3 Plan choices) Dental (2 Plan choices) Vision Employee Assistance Program (EAP) Northwood Hospitality Discounts Marriott Discounts worldwide Awesome PTO policy and more EEO and ADA Statements The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district. Omni Charlotte's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match. Job Description Front Office Agents are responsible for providing a four-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Office Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Office Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Bell-Door, Engineering, Housekeeping and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests in Opera. Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction. Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front office experience is strongly preferred. i.e. Opera and MicroSoft Suite. Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

We are currently seeking a PART -TIME Front Desk Agent for our property! Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background.

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208 We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests. Position Summary: A hotel front desk agent serves as the face of the hotel, providing excellent customer service and ensuring guest satisfaction during their stay. They are responsible for greeting guests, managing reservations, checking guests in and out, and addressing any inquiries or concerns. The front desk agent plays a crucial role in creating a positive and welcoming atmosphere for hotel guests. Responsibilities: Guest Services: Greet guests in a friendly and professional manner, providing a warm welcome upon arrival. Check guests in and out of the hotel efficiently, following established procedures. Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions. Handle guest complaints and resolve issues promptly, ensuring guest satisfaction. Reservations and Bookings: Manage hotel reservations, ensuring accuracy and efficiency in the booking process. Process online and phone reservations, verify guest information and assign rooms based on guest preferences. Maintain knowledge of room availability, rates, and special promotions to provide accurate information to guests. Collaborate with other hotel departments to ensure smooth check-in and check-out processes. Administrative Tasks: Maintain a neat and organized front desk area, ensuring it is stocked with necessary supplies. Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift. Complete daily reports, including occupancy, revenue, and guest requests, and communicate relevant information to the hotel management team. Answer phone calls promptly and professionally, redirecting calls or taking messages as necessary. Safety and Security: Follow hotel security protocols, including verifying guest identification, ensuring guest privacy, and maintaining the confidentiality of guest information. Monitor the lobby area, maintaining a safe and secure environment for guests and employees. Respond to emergency situations, such as medical emergencies or fire alarms, by following established procedures and contacting the appropriate personnel. Team Collaboration: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled in a timely manner. Communicate effectively with colleagues to share information and resolve any issues or concerns that may arise. Participate in training programs and meetings to enhance job knowledge and skills. Qualifications and Skills: High school diploma or equivalent; additional education in hospitality or related field is a plus. Previous experience in a customer service role, preferably in a hotel or hospitality environment. Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner. Strong problem-solving and conflict-resolution abilities. Attention to detail and the ability to multitask effectively in a fast-paced environment. Proficiency in computer systems and hotel software for reservations and guest management. Familiarity with cash handling procedures and basic accounting principles. Flexibility to work shifts, including evenings, weekends, and holidays. This job description provides a general overview of the typical duties and responsibilities of a hotel front desk agent. Any other job duties as assigned by the direct supervisor.

Full-time Description The Dunhill Hotel is seeking a Front Desk Agent. The front desk agent serves as the first point of contact for arriving guests. General Requirements: Must approach all encounters with guests and team members in a friendly, service-oriented manner Able to communicate effectively with other departments as necessary Well-groomed, professional appearance Verify daily revenue activities and occupancy status Enter detailed information regarding daily transactions into necessary reports for accounting purposes Check guests in and out of the hotel according to hotel standards Maintain accurate data in computer property management system Inform guests about the hotel's facilities, policies, and procedures, as well as provide area information Take, modify, and cancel room reservations via telephone Handle guest inquiries, requests, and complaints Perform cashier duties, post charges to guest accounts Communicate effectively with other departments as necessary Candidates must successfully complete a drug screen and background check in order to be eligible for hire. Work Remotely No Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 8 hour shift Holidays Weekends as needed Education: High school or equivalent (Preferred) Experience: Hotel Experience: 1 year (Preferred) Front Desk: 1 year (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person

We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC. Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food and marketplace. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background. Requirements Requirements Works to resolve disagreements and is respectful of peers and guests. Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Pushing, bending, stooping, upward reaching, manual dexterity. Standing for all periods of time Must be flexible with schedule and adjust to business needs. Must have a comprehensive knowledge of all hotel departments and functions.

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Collects payments by accepting cash, check, or charge payments from customers; and makes changes for paying customers.