UNIT SECRETARY
Front desk agent job in Westminster, MD
UNIT SECRETARY
Westminster, MD
CARROLL HOSPITAL
BEHAVIORAL HEALTH
PRN - As Needed - Hours Vary
CLERICAL ADMIN
93655
$16.00-$24.75 Experience based
Posted: Yesterday
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Summary
Who We Are:
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
JOB SUMMARY
Ensures that all services are delivered in accordance with the mission statement and SPIRIT values of Carroll Hospital Center. The Unit Secretary is a functional position accountable to the basic standard of practice as defined in the Essential Job Functions and performance measure. She/He participates as a member of the patient care team following completion of the formalized orientation program. She/He is responsible for the receptionist and secretarial duties on the unit, while functioning as a communication source. The Unit Secretary ensures the quality of services rendered by the Nursing Department as it responds to the needs of its customers in accordance with the hospital's mission statement and SPIRIT values.
REQUIREMENTS
Preferred High School Diploma
Less than 2 years Previous medical environment and clerical experience preferred. Preferred
Additional Information
What We Offer:
Impact:
Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth
: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support:
A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits
: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. Share: talemetry.share(); Apply Now var jobsmap = null; var jobsmap_id = "gmapcogmz"; var cslocations = $cs.parse JSON('[{\"id\":\"2125029\",\"title\":\"UNIT SECRETARY\",\"permalink\":\"unit-secretary\",\"geography\":{\"lat\":\"39.5582432\",\"lng\":\"-76.9908346\"},\"location_string\":\"200 Memorial Avenue, Westminster, MD\"}]'); function tm_map_script_loaded(){ jobsmap = new csns.maps.jobs_map().draw_map(jobsmap_id, cslocations); } function tm_load_map_script(){ csns.maps.script.load( function(){ tm_map_script_loaded(); }); } $(document).ready(function(){ tm_load_map_script(); });
Front Desk Receptionist
Front desk agent job in Reisterstown, MD
The SNI companies are looking for a Front Desk Receptionist. The receptionist position manages the front desk as well as performs a variety of administrative and clerical functions. If you are looking for a great company to work for, this opportunity is for you!
***Bilingual proficiency in English and Spanish is strongly preferred***
This position is open for US Citizen & Green Card candidates.
Not open for C2C or referrals.
Compensation: $50K - $60 per year
For immediate consideration, please email your resume top ************************.
Duties and Responsibilities:
Essential Function
Greet and welcome guests and direct visitors to the appropriate person
Notifies company personnel of visitor arrival
Answer, screen, and forward incoming calls
Maintain the internal phone listing
Maintain office security by following safety procedures and controlling access via the receptionist desk (monitor visitor logbook, issue visitor badges, lock and unlock front door)
Receive, sort, and distribute daily mail/deliveries
Act as an assistant to the Finance, Human Resources and Sales Department regarding miscellaneous tasks assigned
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Perform other clerical receptionist duties such as filing, scanning, and faxing
Qualification Requirements:
Education and Work Experience
High school diploma required and 2+ years administrative experience preferred
Proven work experience as a Receptionist, Front Office Representative or similar role
Knowledge and Skills
Proficiency in or knowledge of using a variety of computer software applications, especially Excel and Word
High level of interpersonal skills
Ability to operate most standard office equipment
Attention to detail in composing, typing and proofing materials
Excellent spelling, grammar and written communication skills
Excellent telephone and oral communication skills
Ability to rely on experience, judgement and independent thinking skills to plan, prioritize and accomplish goals
Punctuality and reliable attendance during regularly scheduled office hours
Receptionist
Front desk agent job in Washington, DC
Who We Are
Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.
What The Role Entails
CloudHQ's Receptionist manages the front desk of the CloudHQ corporate headquarters. He/she will provide proactive administrative support for the CloudHQ corporate team and will provide exceptional customer service for guests and visitors.
The receptionist role will primarily focus on providing a welcoming and professional first impression to visitors and clients by greeting them, answering phone calls, directing them to the appropriate person, and maintaining a well-organized reception area; acting as the face of the company with strong communication and customer service skills while handling administrative tasks as needed.
This is an office-based position, primarily stationed at the front desk of a three-floor office suite. Applicants should be excited by the opportunity to work with a great team in a fast-paced and agile environment where learning opportunities are limitless and problem-solving skills are tested daily.
What you will get to do
Under the direction of the Office Administrator:
Provide Excellent Customer Service
Welcome visitors and guests, directing them to the right person, department and respective meeting areas
Assists employees, visitors, and callers by providing a supportive and welcoming environment
Reception Area Maintenance
Ensures the reception area is clean, organized, and presentable
Mail and Package Handling
Receives, stamps, sorts, and distributes incoming mail. Where employees are not on-site, scans and emails documents, mindful of time sensitivity
Reviews and signs for all packages and deliveries
Office Security and Safety
Ensures proper procedures are followed as it relates to visitors, whether planned or unplanned
Restricts office access to unauthorized visitors
Participates in emergency planning initiatives including maintaining up-to-date CPR and AED certifications (to be provided by company)
Administrative Support
Answering incoming calls, checks voice mails, and directs as needed
Provides administrative support as needed to include expense reports, meeting schedules, conference room reservations, and travel arrangements as needed
Supports Accounting team on expense management efforts (e.g. collecting/validating receipts on expense reports)
Collaborates with Office Admin team on any office support tasks
Oversee Building and Office Access Management (Kastle)
Assigns new employee building access cards
Assign visitors temporary access cards and maintain the CloudHQ guest pass sign out and in sheet
Complete all gym membership access requests
Maintain Records
Filing and keeping documents organized
Provide back-up support for Office Administration team members as needed and work with the administrative team on various other projects
What you bring to the role
High school diploma
Superior front desk management experience that provides top-notch customer service
Professional demeanor and presentation, with excellent customer service skills
High degree of professional discretion and confidentiality on matters of sensitivity
High degree of accuracy and attention to detail
Proficiency with Microsoft Office Suite
Strong verbal and written communication skills
Exceptional organizational skills
Ability to handle and prioritize multiple tasks effectively
What We Offer
CloudHQ's people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation, and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team.
Our full-time employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.
Equal Employment Opportunity
CloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.
Receptionist
Front desk agent job in Baltimore, MD
Onsite | Baltimore County, MD
Are you a warm, polished, and professional people-person who thrives in a fast-paced, high-touch environment? A top-tier organization in Baltimore County is seeking a Receptionist who will be the face of the company-welcoming high-profile clients and creating a seamless, five-star experience from the moment they walk through the door.
What You'll Do:
Greet and assist clients, guests, and staff with a friendly, professional demeanor
Manage a busy front desk with grace and efficiency
Handle incoming calls, emails, and visitor inquiries with discretion and care
Coordinate meeting room schedules and ensure spaces are guest-ready
Support administrative tasks and collaborate with internal teams to ensure smooth daily operations
Go above and beyond to anticipate client needs and deliver exceptional service
What You Bring:
A naturally personable, engaging, and polished presence
2+ years of experience in a front desk, hospitality, or client-facing role
Strong communication and organizational skills
Ability to multitask and remain calm under pressure
A proactive mindset and a passion for creating memorable experiences
Perks & Benefits:
Salary: $40,000-$45,000
Comprehensive health, dental, and vision insurance
Generous PTO and paid holidays
401(k) with company match
Wellness programs, employee appreciation events, and more
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Front Desk Agent
Front desk agent job in Washington, DC
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyFront Desk Agent/ Day Auditor
Front desk agent job in Bethesda, MD
Job DescriptionDescription:
The Day Shift Auditor provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management. This is a part-time (every other weekend scheduled for 7am-3pm).Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).
Requirements:
Greet and assist all guests with a friendly and professional demeanor.
Complete Audit Checklist.
Demonstrate knowledge of the Lodge Emergency Procedures.
Fully understand and be able to operate all relevant aspects of the front desk computer system.
Ensure prompt delivery of packages, mail, and messages as needed to guests.
Set up and manage breakfast program, as well as other front office operations.
Be familiar with and follow emergency procedures to ensure guest safety.
Physical & Mental Requirements:
Light work: Lifting up to 20 pounds occasionally.
Must be effective in handling stressful and high-pressure situations.
Excellent problem-solving skills and ability to respond to guest needs efficiently.
Additional Requirements:
This is a part-time (every other weekend scheduled for 7am-3pm)
Must attend mandatory training and Orientation.
Education & Experience:
High School diploma or equivalent.
Excellent organization and time management skills.
Ability to communicate clearly and effectively.
Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
Proven experience as a night auditor or in a similar role, preferably in the hospitality industry.
Reservations Agent - The Hay-Adams pay range $24.43/hour -$25.43/hour - Full-Time
Front desk agent job in Washington, DC
Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep.
“People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family.
Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work.
We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams.
The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards.
What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria
Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook.
#hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Guest Service Agents | Hilton BWI |Linthicum, MD
Front desk agent job in Linthicum, MD
What You'll Do:
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.
A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.
Here are a few of the other tasks that will keep you busy on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
The Melrose Georgetown Hotel One Touch Reservation Agent
Front desk agent job in Washington, DC
What you will be doing
Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
Pay $20.00 hourly (USD)
Guest Service Agent
Front desk agent job in Washington, DC
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.
We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.
POSITION OBJECTIVE
The Guest Service Agent plays a key role in delivering a memorable guest experience. This position is responsible for guest arrivals, departures and guest satisfaction.
ESSENTIAL JOB FUNCTIONS
Greet and warmly welcome guests upon arrival.
Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
Apply payment to guests' accounts both at the time of registration and at checkout.
Post miscellaneous charges as requested.
Handling Cash Transaction including foreign currency exchange.
Answer phone calls in a timely and professional manner.
Respond and process guest requests (including by email) in a timely and efficient manner.
Handling guest's complaint up to the guest's complete satisfaction.
Log and update the opportunity into the HOTSOS to communicate with the team
Record guests preference, update into guest profile and act upon
Assist guests in business needs such as printing out the document.
Provide guests with information regarding hotel facilities and local attractions.
Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
Reserve a room or modify a room reservation in absence of Reservations Agent
Provide an appreciative fond farewell and encouragement to return to the departing guests.
EDUCATION/EXPERIENCE
High school or equivalent education required.
Must be 18 years of age or older.
REQUIREMENTS
Must be able to speak, read, write and understand English used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
PHYSICAL DEMANDS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced ability for up to 4 hours in length.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
Ability to spend extended lengths of time viewing a computer screen.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed.
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.
BENEFITS
Paid Time off / Vacation
Holiday Pay
Sick Pay
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Life Insurance
Flexible Spending Account
401(k) Savings Plan
Paid Maternity, Paternity and Adoptive Parent Leave
Short Term Disability Insurance
Long Term Disability Insurance
Supplemental Insurance (Accident, Cancer, Life, AD&D)
Direct Deposit
Company Paid Uniforms
Recognition Programs & Rewards
Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more
Discounted Parking
Tuition Reimbursement
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Auto-ApplyGuest Service Agent
Front desk agent job in Washington, DC
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.
We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.
POSITION OBJECTIVE
The Guest Service Agent plays a key role in delivering a memorable guest experience. This position is responsible for guest arrivals, departures and guest satisfaction.
ESSENTIAL JOB FUNCTIONS
Greet and warmly welcome guests upon arrival.
Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
Apply payment to guests' accounts both at the time of registration and at checkout.
Post miscellaneous charges as requested.
Handling Cash Transaction including foreign currency exchange.
Answer phone calls in a timely and professional manner.
Respond and process guest requests (including by email) in a timely and efficient manner.
Handling guest's complaint up to the guest's complete satisfaction.
Log and update the opportunity into the HOTSOS to communicate with the team
Record guests preference, update into guest profile and act upon
Assist guests in business needs such as printing out the document.
Provide guests with information regarding hotel facilities and local attractions.
Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
Reserve a room or modify a room reservation in absence of Reservations Agent
Provide an appreciative fond farewell and encouragement to return to the departing guests.
EDUCATION/EXPERIENCE
High school or equivalent education required.
Must be 18 years of age or older.
REQUIREMENTS
Must be able to speak, read, write and understand English used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.
PHYSICAL DEMANDS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced ability for up to 4 hours in length.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
Ability to spend extended lengths of time viewing a computer screen.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed.
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
Must be able to change activity frequently and cope with interruptions.
BENEFITS
Paid Time off / Vacation
Holiday Pay
Sick Pay
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Life Insurance
Flexible Spending Account
401(k) Savings Plan
Paid Maternity, Paternity and Adoptive Parent Leave
Short Term Disability Insurance
Long Term Disability Insurance
Supplemental Insurance (Accident, Cancer, Life, AD&D)
Direct Deposit
Company Paid Uniforms
Recognition Programs & Rewards
Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more
Discounted Parking
Tuition Reimbursement
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Auto-ApplyGuest Service Agent
Front desk agent job in Capitol Heights, MD
Job Description
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
Guest Services Agent
Front desk agent job in Baltimore, MD
The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities
Provide the highest and most efficient level of hospitality and customer service expected by our guests.
Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment.
Maintains room inventory of vacancies, reservations, and assignments.
Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Provide assistance to other team members to contribute to the best overall performance of the department and the hotel.
Perform accordingly to the company handbook in regard to policies, procedures, and regulations.
Ensure total awareness of in-house VIPs.
Maintain a safe and clean work environment.
Fundamentals
Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
Education: High school diploma or general education degree (GED).
Experience: 1 year within a customer-facing role.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
Flexibility to work any shift, including evenings, weekends, and holidays.
Excellent verbal and written interpersonal communication skills.
Proficiency in English required. A second language is desirable.
Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
Ability to positively communicate and interact with all hotel departments.
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
Study Hotels is a drug free workplace. Pre-employment drug test and background check required.
About Us
The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University's Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
Auto-ApplyGuest Services Agent
Front desk agent job in Severn, MD
Introduction:
We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a guest service representative or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
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Guest Service Agent
Front desk agent job in Oxon Hill, MD
Job Description
We are seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Qualifications:
Previous hotel experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Hours 3-11 and 11pm to 7 am
Guest Service Agent
Front desk agent job in Upper Marlboro, MD
Job Description
Guest Service Agent/Front Desk Agent - Full Time & Part Time Opportunities Available!
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer need; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events • Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently • Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
Qualifications
Education
Preferred
High School degree or better
Night Auditor / Guest Services Agent Night
Front desk agent job in Alexandria, VA
Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift.
Job Duties
Greets guests with genuine and warm spirit of hospitality
*** CANDIDATES WITH MARRIOTT FOSSE SOFTWARE EXPERIENCE IS PREFERED***
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
Transfers charges and deposits to master accounts.
Closes necessary accounts at month end.
Prepares final reports of all daily revenue summaries.
Posts all room and tax revenues and late charges, including No-Shows.
Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)
Changes system date.
Follows all company policies and procedures as outlined in Policy Manual.
Responsible for Life Safety Procedures and equipment
Participates (at some properties) in Manager on Duty schedule.
Additional duties may be added at any time at the discretion of management.
Consistently models the behavior of a ‘Baywood Ambassador' who:
Maintains a professional image, including grooming, verbiage, and body language, at all times.
*** CANDIDATES WITH MARRIOTT FOSSE SOFTWARE EXPERIENCE IS PREFERED***
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
Fosters teamwork by offering assistance to others, as needed.
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
Recommends other Baywood properties to our guests, when appropriate.
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!' demonstrating our motto ‘It's Better at Baywood!'
Education:
High School diploma
Certifications / Licenses:
TIPS, or similar approved, alcohol server training certification (as required)
*** CANDIDATES WITH MARRIOTT FOSSE SOFTWARE EXPERIENCE IS PREFERED***
Experience:
Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
*** CANDIDATES WITH MARRIOTT FOSSE SOFTWARE EXPERIENCE IS PREFERED***
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
*** CANDIDATES WITH MARRIOTT FOSSE SOFTWARE EXPERIENCE IS PREFERED***
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
*** CANDIDATES WITH MARRIOTT FOSSE SOFTWARE EXPERIENCE IS PREFERED***
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
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Guest Service Agent (Front Desk) | Motto by Hilton DC | Modus by PM Hotel Group
Front desk agent job in Washington, DC
What We're Looking For
We're looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This position is non-exempt and reports to the Guest Relations Manager.
Meet Motto by Hilton Washington DC City Center!
We're across the street from Gallery Place/Chinatown Metro station with links to Reagan National Airport. Capital One Arena, the Walter E. Washington Convention Center, and museums are within a few blocks. The White House, National Mall, and Union Station are a mile away. Enjoy smart tech with a smaller, more efficient footprint in our Travel-Sized rooms.
Who We Are
Passionate - about hospitality and fostering an environment where associates will thrive.
Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
A company that has a culture of promoting from within.
Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years.
What You'll Do
Provide exceptional personalized customer service and experiences to guests.
Live like a local. Knowledge of the neighborhood and city.
Think on your feet, use good judgement and problem solve in a fast-paced environment.
Provide support to front office leaders and entire hotel team.
Create a warm and welcoming atmosphere.
Qualifications and Skills
Exceptional communication skills both verbal and written.
Knowledgeable in Microsoft Office.
Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays).
Bachelor's degree or currently pursuing (preferred)
What's in it for you
Generous health, dental and vision insurance, plus 401K, all available on day 1!
Access to early wages!
Access to free virtual fitness classes and discounted in-person memberships
Gifted PTO on Day 1 (available to use after 90 days of employment) + paid holidays
Paid Parental Leave
Tuition reimbursement opportunities - when you grow, we grow!
Non-Negotiables (Our Core Values)
BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
BE CURIOUS. Learn rapidly and eagerly.
BE INNOVATIVE. Create new ideas that prove useful.
EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
COMMUNICATE. Listen with the intent to understand. Share all relevant information.
HAVE INTEGRITY. Be honest and straightforward with everyone.
USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
LIVE 360. Practice work-life balance.
Two more things . . .
As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal
Guest Service Agent
Front desk agent job in Washington, DC
We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.
All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values.
We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.
POSITION OBJECTIVE
The Guest Service Agent plays a key role in delivering a memorable guest experience. This position is responsible for guest arrivals, departures and guest satisfaction.
ESSENTIAL JOB FUNCTIONS
* Greet and warmly welcome guests upon arrival.
* Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
* Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
* Apply payment to guests' accounts both at the time of registration and at checkout.
* Post miscellaneous charges as requested.
* Handling Cash Transaction including foreign currency exchange.
* Answer phone calls in a timely and professional manner.
* Respond and process guest requests (including by email) in a timely and efficient manner.
* Handling guest's complaint up to the guest's complete satisfaction.
* Log and update the opportunity into the HOTSOS to communicate with the team
* Record guests preference, update into guest profile and act upon
* Assist guests in business needs such as printing out the document.
* Provide guests with information regarding hotel facilities and local attractions.
* Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
* Reserve a room or modify a room reservation in absence of Reservations Agent
* Provide an appreciative fond farewell and encouragement to return to the departing guests.
EDUCATION/EXPERIENCE
* High school or equivalent education required.
* Must be 18 years of age or older.
REQUIREMENTS
* Must be able to speak, read, write and understand English used in the workplace.
* Must be able to read and write to facilitate the communication process.
* Requires good communication skills, both verbal and written.
* Must possess basic computational ability.
* Must possess basic computer skills.
* General knowledge of the city where hotel is located and its attractions.
* Extensive knowledge of the hotel, its services and facilities.
PHYSICAL DEMANDS
* Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
* Must be able to stand and exert well-paced ability for up to 4 hours in length.
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
* Must be able to exert well-paced ability in limited space.
* Must be able to lift up to 15 lbs. occasionally.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
* Ability to spend extended lengths of time viewing a computer screen.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Requires manual dexterity to use and operate all necessary equipment.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed.
* Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
* Must be able to change activity frequently and cope with interruptions.
BENEFITS
* Paid Time off / Vacation
* Holiday Pay
* Sick Pay
* Health Insurance
* Dental Insurance
* Vision Insurance
* Health Savings Account
* Life Insurance
* Flexible Spending Account
* 401(k) Savings Plan
* Paid Maternity, Paternity and Adoptive Parent Leave
* Short Term Disability Insurance
* Long Term Disability Insurance
* Supplemental Insurance (Accident, Cancer, Life, AD&D)
* Direct Deposit
* Company Paid Uniforms
* Recognition Programs & Rewards
* Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more
* Discounted Parking
* Tuition Reimbursement
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Guest Service Agent (Front Desk Agent)
Front desk agent job in Alexandria, VA
Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.
Greets guests with genuine and warm spirit of hospitality
APPLICANTS WITH MARRIOTT FOSSE EXPERIENCE IS PREFERED
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador' who:
Maintains a professional image, including appearance, verbiage, and body language, at all times
APPLICANTS WITH MARRIOTT FOSSE EXPERIENCE IS PREFERED
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Education:
High School diploma
Certifications / Licenses:
TIPS, or similar approved, alcohol server training certification (as required)
APPLICANTS WITH MARRIOTT FOSSE EXPERIENCE IS PREFERED
Experience:
Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
Additional Skills:
Ability to multi-task
APPLICANTS WITH MARRIOTT FOSSE EXPERIENCE IS PREFERED
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
APPLICANTS WITH MARRIOTT FOSSE EXPERIENCE IS PREFERED
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
View all jobs at this company