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Front desk agent jobs in Columbia, SC
- 76 jobsAll
Front Desk Agent
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Front Desk Agent/ Guest Services Rep
Maya Hospitality Group Inc.
Front desk agent job in Columbia, SC
Hampton Inn Columbia Northeast- Fort Jackson Area | 1551 Barbara Dr. Columbia, SC 29223 Join Maya Hotels and Take the Next Step in Your Career! Are you a driven and Customer-oriented professional with a passion for hospitality? At Maya Hotels, we are seeking a dynamic Front Desk Agent/ Guest Service Representative to be the first point of contact for guests, delivering friendly, professional, and efficient service to create a welcoming and memorable experience. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Guest Service: Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience. Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions. Handle guest complaints and resolve issues promptly to ensure guest satisfaction. Reservations & Bookings: Manage hotel reservations, ensuring accuracy in the booking process. Process online and phone reservations, verify guest details, and assign rooms based on preferences. Stay informed on room availability, rates, and special promotions to provide accurate information to guests. Work closely with housekeeping and other hotel departments to ensure seamless guest experiences. Administrative Tasks: Keep the front desk area clean, organized, and stocked with necessary supplies. Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift. Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management. Answer phone calls promptly and professionally, redirecting calls or taking messages as needed. Safety & Security: Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information. Monitor the lobby area to ensure a safe and welcoming environment for guests and employees. Respond to emergency situations such as medical incidents or fire alarms by following established procedures. Team Collaboration: Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly. Communicate effectively with team members to share information and resolve issues. Participate in training programs and meetings to enhance job knowledge and skills. Education, Skills and Abilities: Education: High school diploma or equivalent; additional education in hospitality is a plus. Experience: Previous experience in customer service, hospitality, or hotel front desk operations preferred. Communication Skills: Strong interpersonal and verbal communication skills to engage with guests in a professional manner. Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently. Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment. Technical Skills: Proficiency in computer systems, hotel reservation software, and basic accounting principles. Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer. Flexibility: Ability to work various shifts, including evenings, weekends, and holidays. Physical Requirements: Ability to stand for extended periods of time. Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage. Ability lifting items up to 25lbs as needed. Ready to Join the Team? Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.$25k-30k yearly est. Auto-Apply 60d+ agoAM/PM Shift Front Desk Agent
Graduate Hotels
Front desk agent job in Columbia, SC
Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! MUST HAVE OPEN AVAILABILTY What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! MUST HAVE OPEN AVAILABILTY Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills MUST HAVE OPEN AVAILABILTY *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. MUST HAVE OPEN AVAILABILTY *Schulte Companies is an Equal Opportunity Employer.$23k-27k yearly est. 5h agoFRONT DESK GUEST SVC AGENT
Premier Resorts Management Inc.
Front desk agent job in Columbia, SC
Job Description Please come join our team as a Front Desk Guest Services Agent at the newly opened Holiday Inn and Suites Columbia NE in Columbia South Carolina. We are looking for an experienced, energetic, personable, hotel front desk agent candidates that can be flexible with AM and PM shifts. Previous IGH experience very helpful. Local candidates only, non-smoking position. BASIC FUNCTION To attain the highest level of service to all hotel guests. SCOPE Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies. DUTIES AND RESPONSIBILITIES Sell rooms so as to maximize the average daily rate and occupancy. Check in and out guests in an efficient and friendly manner. Maintain cash bank in order to receive payment and make change. Assist with reservations during each shift as needed. Know all Front Desk policies and procedures, including 100% guest satisfaction. Be knowledgeable of all hotel outlets and hours of operation. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed. Record and process all wake-up calls, and follow up with supervisor for any opportunities. Ensure all messages and mail is received by the guests. Perform bucket check daily Monitor credit card high balances and obtain authorization for high balances. Monitor cash paying guests and maintain credit balances. Honor special room requests requiring pre-blocking. Knowledge of OPERA PMS (computer program for front desk procedures) a definite plus. Be polite courteous, and helpful to all guests. Use response log to ensure all requests are being met. Maintain all reports needed in event of the computer going down. Know room status at all times. . Prepare for group arrivals and departures. Perform daily end of shift deposits and correct "drop" procedures. Adhere to safety and emergency policies and procedures. Perform any reasonable request as assigned or directed by management.$24k-29k yearly est. 13d agoFront Desk Supervisor
Raines Brothers, Inc.
Front desk agent job in Columbia, SC
Raines Co. - Your Future is Now! The Front Desk Supervisor is a working Supervisor position that will oversee the smooth and accurate welcome of all arrivals, the responsive servicing of guests when in-house, and the efficient and warm departure of guests of The Lantern Columbia. A little about Raines Co: established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Be the "culture carrier" (role model) of the Reception team exhibiting warmth, kindness, grace, and confidence in all interactions. Schedule the Reception team to forecasted arrivals, departures, and in-house occupancy in accordance with the financial plan. Assist with hiring teammates who model Lantern values and behavior. Train the Reception team on the PMS ensuring seamless process flows for guests, teammates, and accounting. Constantly "audit" the team's adherence to Lantern standards and provide feed forward when appropriate. Provide the Reception team with the confidence to perform their tasks through training and resources to answer all questions. Consistently, empathetically, and efficiently address guest situations balancing the guest's needs and the needs of The Lantern Columbia. Use suggestive selling techniques (and teach the same to the team) to sell room nights, increase occupancy and revenue. Ensure the team adheres to company credit limit policies and immediately make any credit exposure known to GM. Execute and train the team on assigning rooms, providing upgrades (when needed) ensuring for a smooth flow with housekeeping. Build strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) Audit all billing instructions to ensure all collections are made. Efficiently prepare for group block arrivals, ensure payment is collected or prepared for billing and is made before departure. Perform other duties as assigned, requested or deemed necessary by the Director of Rooms. Ensure Front desk log (book or system) is always updated and acted upon. Ensure guest and teammate safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD, especially as it relates to potential human trafficking. Assists all departments in servicing the guests especially during high volume periods. Act as MOD in the absence of the GM or the Director of Rooms. Participate in the budget and forecast reporting. Ensures time and attendance policies and payroll are accurately reflected. Attends meetings as required. Ensures front desk supplies are stocked and computer equipment functioning properly. Experience and Education: We look to have a minimum of 2-3 years of high energy success at a front desk. PMS understanding is a must. A love for people is most important. Prior supervisory experience in the hospitality industry preferred Having worked with a payroll app is a good thing, but we can teach you. Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent, some college or even a college degree is a plus. Note: this is a great start for someone who wants a long term career in hospitality because we're an open book. You'll learn a ton in this role. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.$33k-42k yearly est. Auto-Apply 52d agoFront Desk Concierge-PT
Lucky Spot Barbershop
Front desk agent job in Columbia, SC
Salary: $15 & Up Lucky Spot Barbershop is the first African American Owned and Operated barbershop located in Walmart stores, world wide. We are growing by leaps and bounds and we are in need of professional, serious and goal oriented individuals to grow with us. We have multiple locations to include Charlotte, Columbia with more locations to come. Our receptionists play a very integral role within the Lucky Spot brand so the ideal candidate should be a team player and possess the ability to provide wonderful customer service to our clients and a positive attitude with reliable transportation. Weekends are required. Job Description: -First point of contact for clients -Answering phone calls + scheduling appointments -Stocking & light cleaning duties -Clerical duties, etc. -Establishing and maintaining customer profiles -Informing customers of prices, anticipated delays and any additional information needed by customer -Performing other duties as assigned. -Operates personal computer to access e-mail, electronic calendars, and other basic office support software -Distributing literature/information Education: -High School Diploma/GED Experience: -2+ years customer service -Microsoft Office$15 hourly 5d agoFront Desk Supervisor
The Lantern Columbia
Front desk agent job in Columbia, SC
Raines Co. - Your Future is Now! The Front Desk Supervisor is a working Supervisor position that will oversee the smooth and accurate welcome of all arrivals, the responsive servicing of guests when in-house, and the efficient and warm departure of guests of The Lantern Columbia. A little about Raines Co: established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Be the "culture carrier" (role model) of the Reception team exhibiting warmth, kindness, grace, and confidence in all interactions. Schedule the Reception team to forecasted arrivals, departures, and in-house occupancy in accordance with the financial plan. Assist with hiring teammates who model Lantern values and behavior. Train the Reception team on the PMS ensuring seamless process flows for guests, teammates, and accounting. Constantly "audit" the team's adherence to Lantern standards and provide feed forward when appropriate. Provide the Reception team with the confidence to perform their tasks through training and resources to answer all questions. Consistently, empathetically, and efficiently address guest situations balancing the guest's needs and the needs of The Lantern Columbia. Use suggestive selling techniques (and teach the same to the team) to sell room nights, increase occupancy and revenue. Ensure the team adheres to company credit limit policies and immediately make any credit exposure known to GM. Execute and train the team on assigning rooms, providing upgrades (when needed) ensuring for a smooth flow with housekeeping. Build strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) Audit all billing instructions to ensure all collections are made. Efficiently prepare for group block arrivals, ensure payment is collected or prepared for billing and is made before departure. Perform other duties as assigned, requested or deemed necessary by the Director of Rooms. Ensure Front desk log (book or system) is always updated and acted upon. Ensure guest and teammate safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD, especially as it relates to potential human trafficking. Assists all departments in servicing the guests especially during high volume periods. Act as MOD in the absence of the GM or the Director of Rooms. Participate in the budget and forecast reporting. Ensures time and attendance policies and payroll are accurately reflected. Attends meetings as required. Ensures front desk supplies are stocked and computer equipment functioning properly. Experience and Education: We look to have a minimum of 2-3 years of high energy success at a front desk. PMS understanding is a must. A love for people is most important. Prior supervisory experience in the hospitality industry preferred Having worked with a payroll app is a good thing, but we can teach you. Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent, some college or even a college degree is a plus. Note: this is a great start for someone who wants a long term career in hospitality because we're an open book. You'll learn a ton in this role. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.$28k-38k yearly est. 21d agoGuest Services Agent
Naman Hotels
Front desk agent job in Columbia, SC
We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.$22k-27k yearly est. 55d agoGuest Service Agent - Hampton Inn Charleston/Daniel Island
Hilton Worldwide
Front desk agent job in Ward, SC
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!$21k-26k yearly est. 9d agoFRONT DESK CLERK
Courtyard Columbia Cayce
Front desk agent job in Cayce, SC
Job Description Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Also follows brand standards for checking in elite members Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes changes as necessary Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Maintains and takes responsibility for all cash and credit card transactions during working hours Completes any necessary accounts receivable and direct billing tasks Follows brand standards when processing guests' stays based on brand point system Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Uses suggested selling techniques to sell rooms and to promote other services of the hotel Coordinates room status updates with housekeeping department Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Communicates with the previous and following shifts Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings and meetings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Excellent customer service skills Ability to work independently and with others Good communication skills Ability to give and follow verbal and written instructions Attention to detail Ability to multi task Displays good initiative #hc193589$22k-27k yearly est. 24d agoReceptionist
Lancesoft
Front desk agent job in Columbia, SC
In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada. Job Description Responsibilities include but are not limited to: • Greet visitors, answer phones, and direct calls appropriately • Be well spoken, clear and patient with all interactions • Remain calm and professional in stressful situations • Follow documented procedures and other duties as mutually agreed • Enforce and handle security compliance standards regarding visitor's badges • Ensure that all visitors and guests sign in appropriately • Coordinate conference room reservations and room preparation • Maintain conference room standards as designated • Help resolve employee and customer concerns/issues • Lift large bundles of mail and make mail deliveries • Handle time-sensitive and confidential material • Perform duties and special requests as assigned by management and client • Participate in cross-training and be flexible to perform varying roles whenever necessary • Balance workload; provide guidance and direction to team • Serve as focal point for communication with customer and company personnel • Ensure operating and quality standards are met based on service objectives • Maintain accuracy of required reports, logs and measurements • Ensure the highest levels of customer care • Ensure adherence to business guidelines, safety & security procedures • Dressing in professional attire • Perform other tasks as assigned Qualifications • Minimum of 6 months customer service related experience • High school diploma or equivalent (GED) required • Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred) • Excellent communication skills both verbal and written • Lifting up to 55 lbs with or without accommodations • Willingness and availability to work additional hours if assigned • Willingness to submit to a pre-employment drug screening and criminal background check • Ability to effectively work individually or in a team environment • Competency in performing multiple functional tasks • Ability to meet employer's attendance policy Additional Information$24k-31k yearly est. 6h agoBilingual Dental Receptionist (Columbia)
Dental Dreams
Front desk agent job in Columbia, SC
The Role: Family Dental LLC in Columbia, SC, is hiring bilingual Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. Who Are We: Family Dental LLC is a dynamic, growing company with offices in eleven states and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities to people in underserved communities. We hire only the most qualified dentists and staff committed to superior patient care. Benefits: Competitive compensation The benefits package includes: Medical & Vision Insurance FREE dental treatment at our locations PTO 401K Life Insurance, Pet Insurance and more Responsibilities: Maintain a high level of customer service at all times Work as part of a team with an emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Bilingual - Spanish (Preferred) Customer Service experience Dentrix and/or EagleSoft (Preferred) KOS Services LLC / Family Dental LLC s proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.$28k-34k yearly est. Auto-Apply 60d+ agoFront Desk/Host
Daveandbusters
Front desk agent job in Columbia, SC
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc. Reviews the cleanliness and organization of the Front Desk and Host station. Ensures all menus are stocked and properly cleaned and maintained. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager Conducts merchandise inventory during and after shift, if applicable. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Notifies Manager of any Guest that is perceived to be unhappy. Assists other Team Members as needed or as business dictates Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary. Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas. Manages flow from the front doors, efficiently helping Guests with needs and directing as needed. Manages wait times and communicates information as needed to Guests, Team Members, and Managers. Delivers silverware as Guests are seated. Makes timely and accurate calculations of bill transactions. Greets and assists Guests efficiently and with a smile while processing transactions. Is responsible for the reconciliation of any monies from their banks. Completes “To Go” order transactions for Guests and ensures accuracy. Sells merchandise from the Front Desk, if applicable. Must be friendly and able to smile frequently. Restaurant, retail, or cashier experience preferred, but not required. Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B. Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times. Must demonstrate ability to read and communicate in English. Must be able to articulate clear greetings, requests for assistance, and farewells to Guests. Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, and stoop frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $9.75 per hour Salary Range: 7.25 - 9.75 We are an equal opportunity employer and participate in E-Verify in states where required.$7.3-9.8 hourly Auto-Apply 60d+ agoFront Desk Receptionist
Sandhills Medical Foundation, Inc.
Front desk agent job in Lugoff, SC
Be the Voice and Smile of Sandhills Medical Front Desk Receptionist - Full-Time Are you someone who thrives in a fast-paced, people-first environment? Do you love the idea of being the first impression-and the lasting one-patients have when they walk through the door or pick up the phone? At Sandhills Medical, we don't just provide care-we build relationships. As a Front Desk Receptionist, you'll play a vital role in creating a welcoming, organized, and compassionate space for every person who walks through our doors. This is more than a job. It's your chance to make healthcare personal, professional, and impactful. What You'll Be Great At: * Greeting patients and visitors with warmth and professionalism * Answering phones, directing calls, and taking accurate messages * Managing a smooth check-in/check-out process * Collecting patient fees and providing information on our Sliding Fee Scale * Assisting with forms and ensuring accurate data entry into the EMR * Scheduling appointments and keeping provider schedules running efficiently * Making reminder calls and supporting appointment follow-ups * Supporting office operations through daily opening and closing procedures What You Bring: * High school diploma or equivalent * At least 1 year of front desk, reception, or customer service experience (preferred) * Strong communication skills and a friendly, calm demeanor-even under pressure * Ability to multitask while maintaining attention to detail * Experience with electronic medical records (EMR) is a plus * A team mindset, professional attitude, and commitment to high-quality care A Few Important Details: * Full-time schedule: Monday-Friday, 8 AM - 5 PM * Travel may be required between clinic locations * Valid driver's license required * Screenings required: Education & Employment Verification, Criminal Background Check Why Join Sandhills Medical? Because you're not just applying for a job-you're stepping into a mission. We believe in accessible, patient-centered healthcare, and that starts with a front office team that is dedicated, compassionate, and ready to make a difference. We Offer: * Paid Vacation, Sick Days & Holidays * Medical, Dental & Vision Insurance * Life Insurance * Short and Long-Term Disability * 401K/403b Retirement Plans Ready to Make a Real Impact? If you're organized, people-focused, and ready to help patients feel at home in a healthcare setting, we'd love to meet you. Apply today and bring your energy, heart, and professionalism to Sandhills Medical Foundation.$23k-28k yearly est. 52d agoPart time Office Associate
Land & Mortgage of South Carolina
Front desk agent job in Sumter, SC
Job DescriptionBenefits: Opportunity for advancement Training & development Family-owned mobile home community is seeking a dedicated and organized Office Associate to join our team. This role is essential in ensuring smooth office operations and providing excellent customer service. Key Responsibilities: Answer phone calls professionally, take messages, and assist with inquiries. Manage appointment scheduling and maintain an organized calendar. Keep the reception area clean and welcoming for guests Receive and sort incoming mail, documents, ensuring timely processing. File documents alphabetically and chronologically according to established systems. Maintain accurate recordkeeping, updating files with new information regularly. Scan documents and upload them to digital databases for easy access. Download, scan and save proprietary statements, invoices and documents as needed Required Skills: Excellent organizational skills to manage a high volume of paperwork and maintain structured filing systems. Attention to detail to ensure accuracy in filing documents and recording information. Strong communication skills for effective interaction with visitors, staff, and phone callers. Proficiency in Microsoft Office Suites and ability to learn office protocols and procedures for document management and email. Professional demeanor, presenting a positive and welcoming image to clients and guests. Qualifications: High school diploma or equivalent; additional certification in office administration is a plus. 1-3 yrs experience in a customer service and office administration Property Management Experience is a plus Ability to multitask and prioritize tasks in a fast-paced environment. Must be able to lift and move 25lbs What We Offer: Competitive salary Opportunities for growth and advancement within the company A supportive and friendly work environment Approx 12-15hrs/week EOE$21k-25k yearly est. 2d agoFRONT DESK GUEST SVC AGENT
Premier Resorts Management Inc.
Front desk agent job in Columbia, SC
Job DescriptionFront Desk Service Agent - Be the Face of Our Team!.What You'll Do: Greet guests with warmth and professionalism - first impressions matter! Answer phones, emails, and inquiries with a smile. Check-in/check-out guests / manage reservations. Provide quick, accurate information about our services, policies, and amenities. Collaborate with other departments to ensure a seamless guest experience. Handle payments and maintain organized records. Keep the lobby/front area tidy, welcoming, and stress-free. What We Offer: Competitive pay with opportunities for bonuses or performance incentives. Career growth - we love to promote from within! Flexible scheduling options to support work-life balance. Comprehensive training so you feel confident from day one. A supportive team culture where your ideas and energy are valued. Benefits: Hotel discounts, 401K, Medical, Dental, Vision Insurance, PTO. Who You Are: Friendly, approachable, and genuinely enjoys helping people. Organized and detail-oriented - you can juggle multiple tasks with ease. Tech-savvy enough to learn scheduling or booking systems quickly. A clear communicator, both in person and over the phone/email. Reliable, punctual, and eager to contribute to a positive team environment. Experience in hospitality, customer service, or office reception is a plus (but we're happy to train the right person!). Why Join Us? Here, you're more than a Front Desk Agent - you're the heart of our guest experience. Every day, you'll meet new people, solve new challenges, and help create moments that matter. If you want a job that's more than just “clocking in and out,” this is it.$24k-29k yearly est. 21d agoFront Desk Concierge-PT
Lucky Spot Barbershop
Front desk agent job in Columbia, SC
Lucky Spot Barbershop is the first African American Owned and Operated barbershop located in Walmart stores, world wide. We are growing by leaps and bounds and we are in need of professional, serious and goal oriented individuals to grow with us. We have multiple locations to include Charlotte, Columbia with more locations to come. Our receptionists play a very integral role within the Lucky Spot brand so the ideal candidate should be a team player and possess the ability to provide wonderful customer service to our clients and a positive attitude with reliable transportation. Weekends are required. Job Description: -First point of contact for clients -Answering phone calls + scheduling appointments -Stocking & light cleaning duties -Clerical duties, etc. -Establishing and maintaining customer profiles -Informing customers of prices, anticipated delays and any additional information needed by customer -Performing other duties as assigned. -Operates personal computer to access e-mail, electronic calendars, and other basic office support software -Distributing literature/information Education: -High School Diploma/GED Experience: -2+ years customer service -Microsoft Office$21k-28k yearly est. 60d+ agoGuest Service Agent (Part Time) - Home2 Suites Charleston/Daniel Island
Hilton Worldwide
Front desk agent job in Ward, SC
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!$21k-26k yearly est. 9d agoGuest Services Agent
Naman Hotels
Front desk agent job in West Columbia, SC
We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.$22k-27k yearly est. 60d+ agoFront Desk Receptionist
Sandhills Medical Foundation, Inc.
Front desk agent job in Kershaw, SC
Be the Voice and Smile of Sandhills Medical Front Desk Receptionist - Full-Time Are you someone who thrives in a fast-paced, people-first environment? Do you love the idea of being the first impression-and the lasting one-patients have when they walk through the door or pick up the phone? At Sandhills Medical, we don't just provide care-we build relationships. As a Front Desk Receptionist, you'll play a vital role in creating a welcoming, organized, and compassionate space for every person who walks through our doors. This is more than a job. It's your chance to make healthcare personal, professional, and impactful. What You'll Be Great At: * Greeting patients and visitors with warmth and professionalism * Answering phones, directing calls, and taking accurate messages * Managing a smooth check-in/check-out process * Collecting patient fees and providing information on our Sliding Fee Scale * Assisting with forms and ensuring accurate data entry into the EMR * Scheduling appointments and keeping provider schedules running efficiently * Making reminder calls and supporting appointment follow-ups * Supporting office operations through daily opening and closing procedures What You Bring: * High school diploma or equivalent * At least 1 year of front desk, reception, or customer service experience (preferred) * Strong communication skills and a friendly, calm demeanor-even under pressure * Ability to multitask while maintaining attention to detail * Experience with electronic medical records (EMR) is a plus * A team mindset, professional attitude, and commitment to high-quality care A Few Important Details: * Full-time schedule: Monday-Friday, 8 AM - 5 PM * Travel may be required between clinic locations * Valid driver's license required * Screenings required: Education & Employment Verification, Criminal Background Check Why Join Sandhills Medical? Because you're not just applying for a job-you're stepping into a mission. We believe in accessible, patient-centered healthcare, and that starts with a front office team that is dedicated, compassionate, and ready to make a difference. We Offer: * Paid Vacation, Sick Days & Holidays * Medical, Dental & Vision Insurance * Life Insurance * Short and Long-Term Disability * 401K/403b Retirement Plans Ready to Make a Real Impact? If you're organized, people-focused, and ready to help patients feel at home in a healthcare setting, we'd love to meet you. Apply today and bring your energy, heart, and professionalism to Sandhills Medical Foundation.$23k-28k yearly est. 52d agoGuest Services Agent
Naman Hotels
Front desk agent job in Orangeburg, SC
We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.$22k-27k yearly est. 60d+ ago
Learn more about front desk agent jobs
How much does a front desk agent earn in Columbia, SC?
The average front desk agent in Columbia, SC earns between $21,000 and $31,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Columbia, SC
$26,000
What are the biggest employers of Front Desk Agents in Columbia, SC?
The biggest employers of Front Desk Agents in Columbia, SC are:
- Doubletree
- Premier Resorts Management Inc.
- Schulte Corporation
- Schulte Hospitality Group
- Graduate Hotels
- Maya Services
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