Front desk agent jobs in Dundalk, MD - 643 jobs

Onsite | Baltimore County, MD Are you a warm, polished, and professional people-person who thrives in a fast-paced, high-touch environment? A top-tier organization in Baltimore County is seeking a Receptionist who will be the face of the company-welcoming high-profile clients and creating a seamless, five-star experience from the moment they walk through the door. What You'll Do: Greet and assist clients, guests, and staff with a friendly, professional demeanor Manage a busy front desk with grace and efficiency Handle incoming calls, emails, and visitor inquiries with discretion and care Coordinate meeting room schedules and ensure spaces are guest-ready Support administrative tasks and collaborate with internal teams to ensure smooth daily operations Go above and beyond to anticipate client needs and deliver exceptional service What You Bring: A naturally personable, engaging, and polished presence 2+ years of experience in a front desk, hospitality, or client-facing role Strong communication and organizational skills Ability to multitask and remain calm under pressure A proactive mindset and a passion for creating memorable experiences Perks & Benefits: Salary: $50,000-$60,000 Comprehensive health, dental, and vision insurance Generous PTO and paid holidays 401(k) with company match Wellness programs, employee appreciation events, and more Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

If you love working with people and enjoy being at the center of all the action, we want to hear from you! As the Part-time Front Desk Coordinator for this DC Association, you will provide exceptional front-facing support while helping keep daily office operations running smoothly. The association is seeking a polished, proactive, and service-driven professional to serve as the first point of contact and administrative anchor for the office. In this role, you will be responsible for creating a warm, organized, and highly functional workplace for staff, clients, and visitors, while also supporting administrative, operational, and light financial processes across the team. A candidate who takes pride in delivering a strong customer experience and has experience supporting a professional office environment will thrive in this position. This is a people-first organization that values accountability, teamwork, and a fast-paced but supportive culture. Key Responsibilities: Serve as the primary front desk contact, greeting visitors, managing a busy phone line, and acting as a professional gatekeeper. Maintain a welcoming, organized office environment, including reception areas, conference rooms, and shared spaces. Coordinate conference rooms, meetings, and event logistics, ensuring spaces are properly scheduled, set up, and supported. Manage office operations including supplies, inventory, vendors, mail, deliveries, and facilities-related needs. Prepare meeting materials, track action items, and support special projects to ensure deadlines are met. Provide administrative and financial support, including scheduling, calendar coordination, billing, invoicing, expense reporting processes, and vendor documentation. Offer backup support for office technology and systems, including conference room setup and basic troubleshooting. Why You'll Love Working Here: Cross-functional departments who are team oriented. This role is part-time, Monday through Thursday from 8:00am-1:00pm ET, offering benefits. Candidates who are flexible for additional needs of the office will stand out! What We're Looking For: Service-oriented. A minimum of 2-3 years of experience in a professional office, hospitality, or client-facing administrative role. Detail-driven. You are highly organized, accurate, and thoughtful in your work. Energetic and eager. You take initiative, manage priorities well, and step in where help is needed. Relationship-focused. You communicate clearly and build positive rapport with clients, visitors, and colleagues. Above and beyond. Always aiming to deliver exceptional support when needed. Tech-savvy. You are comfortable using MS Office, databases, and productivity tools on a daily basis. Essential to Hawthorne Lane's success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Competitive wages based on experience; Talent is Welcomed! Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood! With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Join us as our Hotel Guest Service Agent/Front Desk at our Fairfield & Suites Aberdeen MD located at 907 Barnett Lane, Aberdeen, MD 21001. (84rms) Successful Candidate will be able to: Flexible Previous hotel Front Desk experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Marriott/Fosse Must possess excellent public relations skills and warm and friendly attitude Summary: Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Job Duties Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages. Coordinates the delivery of guest services by other hotel departments and outside businesses. Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system. Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements. Handles check-out procedures swiftly and accurately and assists guests on departure. Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests. Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests. Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department's cash register. Maintains information and communication sources such as, logbook, franchise directories, checklists, and electronic communication. Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security. Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy. Maintains procedures for credit control and handling of financial transactions. Maintains procedures for security of monies, guest security and emergency procedures. Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up. Performs other assignments as requested. Adheres to departmental communication through the effective use of staff meetings, logbooks, and bulletin boards. Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges. Transfers charges and deposits to master accounts. Closes necessary accounts at month end. Prepares final reports of all daily revenue summaries. Posts all room and tax revenues and late charges. Ensures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties) Operates and/or understands in-house computer systems. Maintains positive communication with accounting department. Follows all company policies and procedures as outlined in Policy Manual. Is skilled in and responsible for Life Safety Procedures and equipment. Participates (at some properties) in MOD schedule. Additional duties may be added at any time at the discretion of management. Baywood Hotels is an Equal Opportunity employer and a drug-free workplace. M/F/Vets/Disabled Job Types: Full-time Benefits: Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Supplemental Pay: Signing bonus Tips Education: High school or equivalent (Preferred) Experience: Hotel experience: 1 year (Preferred) Work Location: In person View all jobs at this company

A well-respected Regional Property Management firm in business for over 37 years with expanding portfolio is looking for a resourceful, community-minded team member for an affordable community in Dundalk, MD. We would love to hear from you if you're hard-working, professional, and dedicated! Responsibilities Greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment Provide support to our management team Organize and maintain files and information in a confidential manner Manage communication, including emails and phone calls Screen phone calls, redirect calls, and take messages Schedule leasing appointments, meetings and record work requests as needed Receive deliveries; sort and distribute incoming mail Maintain and order office and kitchen supplies Key in work orders Prep letters for exterminators and pull keys Qualifications High school diploma or general education degree (GED) is required. 3-4 years of clerical, secretarial, or office experience Proficient computer skills, including Microsoft Office Strong verbal and written communication skills Comfortable with routinely shifting demands High degree of attention to detail Working knowledge of general office equipment Team player with a positive attitude

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Qualifications and Requirements High School Diploma or equivalent. Customer Service experience required preferably in hospitality Hilton systems preferred but not excluding Ability to speak, read, and write fluent English; other languages beneficial. Standing up for long periods of time required. Carrying, lifting or pulling items weighing up to 50 pounds. Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays. Benefits We are looking to hire the most highly qualified people and provide a competitive benefits package which include: Paid Parental Leave Health Insurance Dental Insurance Vision Insurance Vacation, Sick and Holiday Pay Company Basic Life Insurance Company paid Accidental Death & Dismemberment Company paid Short Term Disability Company paid Long term Disability 401k Retirement Plan EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Office Worker SPS Consulting seeks enthusiastic and organized Office Workers to support our government customer in the Montgomery County area. These positions provide general clerical support in an office environment. Work is supervised by higher level clerical/administrative employees. Responsibilities Include: Receiving visitors Answering and directing phone calls Providing information to the general public Receiving, sorting, and distributing incoming mail and other correspondence Typing correspondence and documents Sorting and filing materials Operating computers, fax machines, photocopiers, calculators, telephones, scanners, printers, and other common office equipment Data entry, working with multiple computer systems, programs and platforms Handling inquiries and incoming work requests and maintaining filing systems, etc. Requirements: High School diploma and 1-year of experience as an office support is required Proficient in typing and Microsoft Office applications with good editing skills Knowledge of customer service practices and principles Customer focus and adaptability to different personality types Ability to handle stressful situation appropriately with the outmost professionalism. A resourceful and independent worker capable of self-managing their time and tasks Possess a friendly and courteous demeanor and is able to work with witnesses and customers Must possess ability to use multi-button telephone, personal computer, photocopier, TTY machine, and other office automation equipment appropriate to the requirements of the position

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests Qualifications and Requirements * High School Diploma or equivalent. * Customer Service experience required preferably in hospitality * Hilton systems preferred but not excluding * Ability to speak, read, and write fluent English; other languages beneficial. * Standing up for long periods of time required. * Carrying, lifting or pulling items weighing up to 50 pounds. * Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays. Benefits We are looking to hire the most highly qualified people and provide a competitive benefits package which include: * Paid Parental Leave * Health Insurance * Dental Insurance * Vision Insurance * Vacation, Sick and Holiday Pay * Company Basic Life Insurance * Company paid Accidental Death & Dismemberment * Company paid Short Term Disability * Company paid Long term Disability * 401k Retirement Plan EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Manage online, phone and in-person room reservations Welcome guests, check them in/checkout process, distribute room keys and explain the hotel's amenities Respond to guests' issues and complaints in a friendly, timely manner Explain local amenities and attractions to guests Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs Arrange specialized services for Marriott Bonvoy Guest

←Back to all jobs at Maryland Zoo Guest Services Agent (Full-Time) Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status General Summary: The Guest Services Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive Zoo experience. This position requires a flexible schedule to include weekends, holidays, and special events. The Guest Services Agent will report directly to the Director of Guest Services Operations and Guest Services Manager(s). Additionally, the Guest Services Agent will support the Zoo's mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals. Please Note: This position will be available starting March 2, 2026. Essential Functions: Primary Function: Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other guests of the Zoo and demonstrate the highest standards of internal and external customer service; Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, train, and membership information; Provide guest control, including challenging situations; Use a campus wide radio system to communicate information; Assist with transporting guests safely to and from designated locations throughout assigned shift; Maintain cleanliness at work locations; Ensure guest safety at all times; Load and unload responsibilities associated with Zoo shuttle; Load and unload responsibilities associated with amusement rides; Assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train; Monitor and validate memberships of guests at the Zoo entrance; Perform other duties as assigned; and, Adhere to all policies and procedures of the Zoo. Communication (Internal and External): Respond appropriately to guests' questions, comments, or concerns; Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and, Contact an appropriate staff member necessary to resolve guest issues. Management of Resources (Financial, Human Resources, Facilities): Distribute Zoo literature, including but not limited to: maps, event flyers and comment cards, while maintaining accurate supply of the same; and, Monitor guests' behavior to ensure their safety on and around the rides, shuttles, and train. Minimum Qualifications: Hospitality: Friendly and outgoing; Possess a positive and patient attitude; Possess excellent verbal communication skills; and, Adaptability - Willingness to work until the last guest has left Zoo grounds each scheduled day. Education: Minors (17 years of age) may be considered for employment by the Human Resources Department at the Zoo. However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the Zoo. Experience/Training: None Working Conditions: Must be able to stand and remain active for an eight-hour shift; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Ability to work a flexible schedule to include weekends, holidays, and special events; and, Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects. Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position. Equipment: Must be able to operate a variety of equipment including rides, two-way radio, telephone, etc. Traits Desirable: Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and, Ability to identify and resolve guest issues. Benefits: We offer an excellent benefits package including 24 days of Paid Time Off (PTO), Sick and Safe Leave, and 2 paid holidays. Eligible for medical, dental, vision, short- and long-term disability, and life insurance. 401(k) with employer match. Disclaimer: The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. Please visit our careers page to see more job opportunities.

What you will be doing Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates. Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival. Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request. Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings. Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay. Pay $20.00 hourly (USD)

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. POSITION OBJECTIVE The Guest Service Agent plays a key role in delivering a memorable guest experience. This position is responsible for guest arrivals, departures and guest satisfaction. ESSENTIAL JOB FUNCTIONS * Greet and warmly welcome guests upon arrival. * Register guests into the system, verifying reservation, address, email address, phone number and method of payment information. * Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members. * Apply payment to guests' accounts both at the time of registration and at checkout. * Post miscellaneous charges as requested. * Handling Cash Transaction including foreign currency exchange. * Answer phone calls in a timely and professional manner. * Respond and process guest requests (including by email) in a timely and efficient manner. * Handling guest's complaint up to the guest's complete satisfaction. * Log and update the opportunity into the HOTSOS to communicate with the team * Record guests preference, update into guest profile and act upon * Assist guests in business needs such as printing out the document. * Provide guests with information regarding hotel facilities and local attractions. * Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge * Reserve a room or modify a room reservation in absence of Reservations Agent * Provide an appreciative fond farewell and encouragement to return to the departing guests. EDUCATION/EXPERIENCE * High school or equivalent education required. * Must be 18 years of age or older. REQUIREMENTS * Must be able to speak, read, write and understand English used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Must possess basic computer skills. * General knowledge of the city where hotel is located and its attractions. * Extensive knowledge of the hotel, its services and facilities. PHYSICAL DEMANDS * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to stand and exert well-paced ability for up to 4 hours in length. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to exert well-paced ability in limited space. * Must be able to lift up to 15 lbs. occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees * Ability to spend extended lengths of time viewing a computer screen. * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed. * Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. * Must be able to change activity frequently and cope with interruptions. BENEFITS * Paid Time off / Vacation * Holiday Pay * Sick Pay * Health Insurance * Dental Insurance * Vision Insurance * Health Savings Account * Life Insurance * Flexible Spending Account * 401(k) Savings Plan * Paid Maternity, Paternity and Adoptive Parent Leave * Short Term Disability Insurance * Long Term Disability Insurance * Supplemental Insurance (Accident, Cancer, Life, AD&D) * Direct Deposit * Company Paid Uniforms * Recognition Programs & Rewards * Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more * Discounted Parking * Tuition Reimbursement Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Description at Washington Marriott Capitol Hill here! Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards!

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. POSITION OBJECTIVE The Guest Service Agent plays a key role in delivering a memorable guest experience. This position is responsible for guest arrivals, departures and guest satisfaction. ESSENTIAL JOB FUNCTIONS Greet and warmly welcome guests upon arrival. Register guests into the system, verifying reservation, address, email address, phone number and method of payment information. Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members. Apply payment to guests' accounts both at the time of registration and at checkout. Post miscellaneous charges as requested. Handling Cash Transaction including foreign currency exchange. Answer phone calls in a timely and professional manner. Respond and process guest requests (including by email) in a timely and efficient manner. Handling guest's complaint up to the guest's complete satisfaction. Log and update the opportunity into the HOTSOS to communicate with the team Record guests preference, update into guest profile and act upon Assist guests in business needs such as printing out the document. Provide guests with information regarding hotel facilities and local attractions. Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge Reserve a room or modify a room reservation in absence of Reservations Agent Provide an appreciative fond farewell and encouragement to return to the departing guests. EDUCATION/EXPERIENCE High school or equivalent education required. Must be 18 years of age or older. REQUIREMENTS Must be able to speak, read, write and understand English used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. PHYSICAL DEMANDS Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, photocopiers and other office equipment as needed. Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors. Must be able to change activity frequently and cope with interruptions. BENEFITS Paid Time off / Vacation Holiday Pay Sick Pay Health Insurance Dental Insurance Vision Insurance Health Savings Account Life Insurance Flexible Spending Account 401(k) Savings Plan Paid Maternity, Paternity and Adoptive Parent Leave Short Term Disability Insurance Long Term Disability Insurance Supplemental Insurance (Accident, Cancer, Life, AD&D) Direct Deposit Company Paid Uniforms Recognition Programs & Rewards Property Discounts for Rooms, Retail, Dining, Water Parks, Golf, Spa and more Discounted Parking Tuition Reimbursement Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. The Watergate Hotel is currently seeking guest experience agents to join our dynamic call center team! Successful candidates will possess the following skills and expertise: * 1+ year direct related hotel experience as a call center agent and/or PBX agent is required; those with luxury hotel experience will be strongly preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation. * 1+ year experience with multi-line phone systems is required. * Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience. * Must be a creative problem solver with superior follow-up skills. * Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays. * Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred. * High school diploma is required. * Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hot SOS, etc.) will be preferred.

Introduction: We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a guest service representative or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company

What We're Looking For We're looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This position is non-exempt and reports to the Guest Relations Manager. Meet Motto by Hilton Washington DC City Center! We're across the street from Gallery Place/Chinatown Metro station with links to Reagan National Airport. Capital One Arena, the Walter E. Washington Convention Center, and museums are within a few blocks. The White House, National Mall, and Union Station are a mile away. Enjoy smart tech with a smaller, more efficient footprint in our Travel-Sized rooms. Who We Are Passionate - about hospitality and fostering an environment where associates will thrive. Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years. What You'll Do Provide exceptional personalized customer service and experiences to guests. Live like a local. Knowledge of the neighborhood and city. Think on your feet, use good judgement and problem solve in a fast-paced environment. Provide support to front office leaders and entire hotel team. Create a warm and welcoming atmosphere. Qualifications and Skills Exceptional communication skills both verbal and written. Knowledgeable in Microsoft Office. Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays). Bachelor's degree or currently pursuing (preferred) What's in it for you Generous health, dental and vision insurance, plus 401K, all available on day 1! Access to early wages! Access to free virtual fitness classes and discounted in-person memberships Gifted PTO on Day 1 (available to use after 90 days of employment) + paid holidays Paid Parental Leave Tuition reimbursement opportunities - when you grow, we grow! Non-Negotiables (Our Core Values) BE WILDLY PASSIONATE. Inspire others with your thirst for excellence. BE CURIOUS. Learn rapidly and eagerly. BE INNOVATIVE. Create new ideas that prove useful. EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world. COMMUNICATE. Listen with the intent to understand. Share all relevant information. HAVE INTEGRITY. Be honest and straightforward with everyone. USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity. BUILD A POSITIVE TEAM. Learn from one another and help each other to be great. SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture. LIVE 360. Practice work-life balance. Two more things . . . As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community. We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal

←Back to all jobs at Maryland Zoo Guest Services Agent (Part-Time) Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status General Summary: The Guest Services Agent is responsible for exciting, engaging, and entertaining guests in a way that promotes a positive Zoo experience. This position requires a flexible schedule to include weekends, holidays, and special events. The Guest Services Agent will report directly to the Director of Guest Services Operations and Guest Services Manager(s). Additionally, the Guest Services Agent will support the Zoo's mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals. Please Note: This position will be available starting March 2, 2026. Essential Functions: Primary Function: Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service; Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttles, train, and membership information; Provide guest control, including challenging situations; Use a campus wide radio system to communicate information; Assist with transporting guests safely to and from designated locations throughout assigned shift; Maintain cleanliness at work locations; Ensure guest safety at all times; Load and unload responsibilities associated with Zoo shuttle; Load and unload responsibilities associated with amusement rides; Assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train; Monitor and validate memberships of guests at the Zoo entrance; Perform other duties as assigned; and, Adhere to all policies and procedures of the Zoo. Communication (Internal and External): Respond appropriately to guests' questions, comments, or concerns; Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times; and, Contact an appropriate staff member necessary to resolve guest issues. Management of Resources (financial, human resources, facilities): Distribute Zoo literature, including but not limited to: maps, event flyers and comment cards, while maintaining accurate supply of the same; and, Monitor guests' behavior to ensure their safety on and around the rides, tram, and train. Minimum Qualifications: Hospitality: Friendly and outgoing; Possess a positive and patient attitude; Possess excellent verbal communication skills; and, Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day. Education: Minors (17 years of age) may be considered for employment by the Human Resources Department at the Zoo. However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the Zoo. Experience/Training: None Working Conditions: Must be able to stand and remain active for an eight-hour shift; Must be able to walk large areas of the Zoo as needed; Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions; Ability to work a flexible schedule to include weekends, holidays, and special events; and, Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects. Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position. Equipment: Must be able to operate a variety of equipment including rides, two-way radio, telephone, etc. Traits Desirable: Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and, Ability to identify and resolve guest issues. Disclaimer: The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. Please visit our careers page to see more job opportunities.

at Washington Marriott Capitol Hill here! Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards!

The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Guest Service Agent will provide front office assistance and service to our guests. S/he will be integral in the delivery of service on a daily basis and support the mission and vision of the Watergate Hotel. Organizational Structure REPORTS TO: Front Office Manager General Duties and Responsibilities * Provide exceptional service to our guests with personalized, efficient and friendly check in and check out procedures * Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete guest satisfaction * Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, groups in house as well as local area attractions, restaurants and cultural events * Handle cash drawer properly as outlined in The Watergate Hotel cash handling policies * Demonstrate teamwork by cooperating with and assisting fellow associates as needed * Address guest preferences recorded in guest history profiles; review profiles and add/edit preferences as needed * Stay current with developments and procedures in the hotel by attending daily Front Office briefings * Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience * Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service associates * Handle guest's incoming and outgoing correspondence (i.e., facsimile, voice mail messages, email, postal mail, etc.) * Communicate clearly with the Night Auditor and Accounting Department * Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data and reports * Assist with guest arrival and departure experience by maintaining a constant presence on the front desk and in the lobby * Close out each shift effectively and correctly, with a high attention to detail; run all reports as directed by Assistant Front Office Managers and Director of Front Office Operations * Perform any other reasonable projects/duties as required by the Director of Front Office Operations and Assistant Front Office Manager Experience and Requirements * A minimum of 2+ years experience in hotel operations, preferably in a similar position. Luxury hotel experience is strongly preferred. * Excellent communication skills with fluency in English required. * Must be computer proficient including MS Office, Word, Excel, PowerPoint, etc. (prior experience with hotel-specific software such as HotSOS, Opera, etc. will be strongly favored). * Must be able to work a very flexible schedule that may include overnights, early mornings, late nights, weekends and holidays. * Must be physically able to meet the demands of the position, such as standing/walking for extended periods of time while on shift. * Must possess superior organizational and multi-tasking skills; must be able to remain flexible and adaptable in a fast-paced environment. * Those with multi-lingual abilities will be preferred. * HS Diploma is required; Bachelor's Degree in Hospitality or related field is preferred.