Front desk agent jobs in Elyria, OH - 219 jobs

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Hilton Garden Inn Cleveland Downtown SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude:Must have a positive attitude and willingness to learn. Ability to Follow Guidelines:Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure:Must work well in stressful, high-pressure situations. Listening, Conflict Resolution:Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills:Must be able to convey information and ideas clearly. Hospitality and Guest Service:Must have a desire to serve all guests. Age Requirement:Must be 18 years of age or older to perform this job. Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out:Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks:Clock in/out for breaks at the designated time on your schedule. Call Outs:Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

The Front Desk/Guest Service Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. This individual often provides the first point of contact for guests and is responsible for creating an excellent first impression. Essential functions Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures. Access all functions of the computer system. Ensure that current information on rates, packages and promotions is available at the Front Desk. Inspect, plan and ensure that all materials and equipment are in complete readiness for service. Monitor the hotel front entrance and resolve any congested situations. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines. Maintain a neat and presentable front desk area. Monitor guest mail and ensure that it is processed according to procedures. Monitor and ensure that express check-outs are processed through the system. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Assist guests with reports of lost/stolen articles, following hotel policy. Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations. Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures. Ensure security of guest rooms. Other duties as assigned Qualifications Education & experience High school diploma or equivalent Prior hospitality experience required Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. Previous experience with Windows, Office, and StayNTouch or similar property management system. Work conditions Must be able to stand on feet throughout the shift, with intermittent periods of walking Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat) Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat). Requirements Must be authorized to work in the United States Must be able to communicate effectively in English Must have strong computer skills Must have strong working knowledge of Microsoft Office programs Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. Possess strong leadership, motivational, organizational and verbal communication skills.

About Us At Catch Vibe Voice, we specialize in delivering exceptional communication experiences with a commitment to professionalism, precision, and client satisfaction. Our team thrives in an environment where collaboration, integrity, and excellence shape every interaction. We believe in creating a welcoming and supportive atmosphere for both our clients and employees, fostering growth and opportunity at every level. Job Description We are seeking a Front Desk Representative who embodies professionalism, organization, and outstanding communication skills. This role is the first point of contact for clients and visitors, ensuring every interaction reflects the company's high standards. The ideal candidate will maintain a polished front-office environment and provide administrative support to keep daily operations running smoothly. Responsibilities Welcome and assist visitors, clients, and partners in a professional manner. Manage incoming calls and correspondence with efficiency and courtesy. Maintain office organization, scheduling, and document handling. Support administrative processes, including data entry and internal coordination. Ensure the front desk area remains tidy and presentable at all times. Collaborate with internal teams to support company events, meetings, and office needs. Additional Information Benefits Competitive Salary: $48,000 - $51,000 annually. Growth and career development opportunities within the company. Supportive and inclusive work environment. Paid time off and comprehensive training. Health and wellness program options.

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Embark on an exciting career at SpringHill/Towne Place Suites Avon Vail Valley, where excellence is not just a goal but a commitment to creating exceptional guest experiences! With 243 thoughtfully designed guest rooms, our hotel provides a dynamic workplace that seamlessly blends comfort, commitment, and a distinctive atmosphere. Join a team where each member plays a vital role in delivering outstanding service and crafting memorable moments for our guests. What sets us apart? Our unwavering dedication to fostering a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We're actively seeking talented individuals with a genuine passion for service to join our dynamic team. Discover the exciting career possibilities that await you with Pyramid Global Hospitality at SpringHill/TownePlace Suites Avon Vail Valley. Be a part of a team where your contributions make a difference in the guest experience, and your journey towards a fulfilling career starts here!! What you will have an opportunity to do: Come grow with us! Exciting opportunities await at the brand new SpringHill & TownePlace Suites by Marriott Avon Vail Valley in beautiful Avon, Co! Join our dynamic team and be a part of creating a memorable guest experience. Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits. We are people focused with a CARE culture at the center of everything we do. We offer all of our employees the following benefits: Highly competitive wages Free Parking Hotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hospitality Hotels 401K Plan with Employer Match The SpringHill & TownePlace Suites by Marriott Avon Vail Valley is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA. This position will remain open until filled. We are seeking Guest Service Agents for our Winter Season November 2025 through March 2026. We are looking for a highly motivated individuals to join our Guest Services team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Guest Services Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren't quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. What are we looking for? At least one year in a customer service role with high guest interaction A Valid drivers license with no major infractions for 6 months Hospitality industry experience is a plus. Ability to solve problems when they arise. Ability to work in a team environment is a must. Pleasant and helpful personality. Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel. A strong desire to make an impact on other people An outgoing and engaging personality Excellent verbal communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation: $23.00 - $23.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Job DescriptionBenefits: Competitive salary Employee discounts Free uniforms Benefits/Perks Competitive salary Flexible Schedule Great work-life balance Paid time off Ongoing training Employee Discount Job Summary We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving Wellness Clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. Responsibilities Greet customers as they arrive and provide an excellent customer experience Answer phone calls and schedule appointments Assist clients with paperwork, including consent forms Maintain a clean and inviting environment Provide general customer service and attend to the needs of customers throughout their services Qualifications Five to ten years of experience as a receptionist or similar role is preferred Excellent communication skills with a commitment to customer service Strong work ethic and positive attitude Familiar with computers and scheduling software Excellent multi-tasking skills

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team! Zantech is looking for a talented Administrative/General Clerk to contribute to the success of our upcoming Program Management Support project for an Onsite role based out of Cleveland, Ohio. The Administrative/General Clerk will play a crucial role in providing Program and Administrative assistance to numerous operational, office and clerical duties in support of Law Enforcement Operations throughout the Great Lakes Region in the states of Illinois, Michigan, Ohio, Indiana, Minnesota, and Wisconsin. Responsibilities include, but will not be limited to: Provide executive and administrative support. Provides clerical, technical, and administrative support to the staffing program. Reviews pre-employment documentation for completeness and accuracy. Provides exceptional customer service by responding to inquiries concerning HR services, procedures, alternatives and requirements via telephone and email. Conducts HR Internet searches, prepares a variety of reports, enters data, and completes forms using a government computer and office automation software. Work with staff and client in a professional, tactful, diplomatic manner, with a positive attitude. Attend all mandatory training, in-services, company, and client meetings. Other duties and/or tasks as assigned on an as-needed basis. Must have ability to compile and organize reports and use conventional office equipment and associated supplies provided by the Government (desk, filing cabinets, telephone, facsimile, PC computer system, intercom system, photocopier, paper, pens, pencils, staples etc.). Required Experience or Knowledge of the following technologies/functions: High School Diploma or equivalent. Proficient with Microsoft Office Suite Strong written and verbal communication skills with attention to detail and proofreading abilities. English Language - Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Ability to meet planned and unplanned deadlines in a timely manner. Individuals shall meet a minimum of Business Casual in accordance with dress standards. Physical requirements are primarily sedentary, working while seated, however, individual(s) may periodically be required to bend, lift, and deposit documents, files, and small quantities of office supplies (paper, etc.) in the routine course of daily duties. Preferred Experience or Knowledge of the following technologies/functions: Resourcefulness and ability to function in a fast-paced environment. Professionalism and the ability to interact effectively with others. Required Education/Certifications: High School Diploma (or equivalent) REQUIRED Required Security Clearance: US Citizenship and the ability to obtain and maintain an active Public Trust or higher clearance, per contract requirements. “Outstanding Performance…Always!” Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

Job DescriptionJoin the World Elite Kids Family as a Front Desk Rockstar! Are you energetic, love working with people, and looking for a fun, fulfilling environment where laughter and smiles are contagious? If that sounds like you, we'd love to hear from you! About the Role We're all about creating an amazing, fun, and confident atmosphere for the kiddos we serve, and we need someone just as passionate to help make that happen. This is more than a job-it's a chance to be part of a family-like team that's all about providing unreasonable hospitality moments for our customers. You'll be the friendly face (or voice) that parents and kids interact with, so bringing your positive, can-do attitude every day is key. What You'll Do From answering phones, helping with customer questions, handing out a lot of bandaids, or keeping our workspace organized, you'll be doing a bit of everything to keep things running smoothly. Greet and assist families with a smile Answer customer inquiries via phone, email, chat, or in-person Provide support with sign-ups and scheduling Keep our space tidy and organized Help with inventory and computer tasks Be a team player and bring that positive energy every day What We're Looking For We're after someone who's all about creating positive experiences. If you're naturally friendly, quick on your feet, and love problem-solving, this could be the perfect fit for you. No experience? No problem. We're ready to train the right person! Part-time position; morning/evening times available Entry-level, $11-$18/hr (based on experience) Position available in all locations; Brecksville, OH, Powell, OH & Tallmadge, OH If this sounds like the kind of vibe you'd thrive in, let's chat! Learn more about us at worldelitekids.com. We can't wait to meet you!

Join the World Elite Kids Family as a Front Desk Rockstar! Are you energetic, love working with people, and looking for a fun, fulfilling environment where laughter and smiles are contagious? If that sounds like you, we'd love to hear from you! About the Role We're all about creating an amazing, fun, and confident atmosphere for the kiddos we serve, and we need someone just as passionate to help make that happen. This is more than a job-it's a chance to be part of a family-like team that's all about providing unreasonable hospitality moments for our customers. You'll be the friendly face (or voice) that parents and kids interact with, so bringing your positive, can-do attitude every day is key. What You'll Do From answering phones, helping with customer questions, handing out a lot of bandaids, or keeping our workspace organized, you'll be doing a bit of everything to keep things running smoothly. Greet and assist families with a smile Answer customer inquiries via phone, email, chat, or in-person Provide support with sign-ups and scheduling Keep our space tidy and organized Help with inventory and computer tasks Be a team player and bring that positive energy every day What We're Looking For We're after someone who's all about creating positive experiences. If you're naturally friendly, quick on your feet, and love problem-solving, this could be the perfect fit for you. No experience? No problem. We're ready to train the right person! Part-time position; morning/evening times available Entry-level, $11-$18/hr (based on experience) Position available in all locations; Brecksville, OH, Powell, OH & Tallmadge, OH If this sounds like the kind of vibe you'd thrive in, let's chat! Learn more about us at worldelitekids.com. We can't wait to meet you!

Job Description Join us at Soul Space as a Front Desk Agent - Hospitality Liaison, where you will be the welcoming face and voice of our establishment, responsible for providing our guests with an exceptional experience from the moment they arrive. At Soul Space, we believe that true hospitality comes from a deep understanding of our guests' needs and desires, and we are seeking individuals who are passionate about creating memorable moments and connections. As a Front Desk Agent, you will be tasked with managing reservations, checking guests in and out, and offering assistance throughout their visit. You will play a vital role in ensuring that all departments are well-coordinated to enhance the overall guest experience, while also addressing any concerns or needs that arise. With a focus on customer service excellence, professionalism, and a keen attention to detail, you will help cultivate an atmosphere that reflects the values of our brand. If you have a passion for hospitality, possess excellent communication skills, and thrive in a dynamic environment, we invite you to be a part of our dedicated team, where your contributions will make a lasting impact on our guests' stay. Responsibilities Greet and assist guests with check-in and check-out procedures promptly and professionally. Manage reservations, including booking modifications and cancellations, while maintaining accurate records. Respond to guest inquiries and requests efficiently, ensuring a high level of guest satisfaction. Maintain knowledge of all Soul Space modalities and services, provide guests with guidance as per their needs. Handle guest complaints and feedback with professionalism, ensuring timely resolution and follow-up. Ensure the front desk area is clean, organized, and adequately stocked with necessary supplies. Requirements Excellent verbal and written communication skills, with a friendly and approachable demeanor. Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively. Ability to work flexible hours, including weekends and holidays, as necessary. Outstanding organizational skills and attention to detail, with the ability to multitask in a fast-paced environment. Benefits Full access to all Soul Space modalities and amenities including our gym facility. Employee discounted rates at NuIQ Med Spa and PureFYX Health Bar, all located in our wellness facility.

Job DescriptionBenefits: Employee discounts Job Title: Member Services Team Company: Browns Fit Department: Operations Welcome to the Member Services Team at Browns Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. KEY RESPONSIBILITIES Our Member Services Team is the heartbeat of our club. You will be responsible for: Ensuring that all members and guest check in and have active memberships Overseeing guest and member traffic flow Collecting dues and updating billing when appropriate Monitoring and addressing membership alerts Assisting members and guests with all inquiries and concerns Reporting all issues in a timely manner Contributing to maintaining the club-wide standards of cleanliness Answering phone calls and directing the appropriately Helping integrate members into the club (completing profile, taking photos, distributing barcodes) Assisting other departments when necessary Attending all required meetings Maintaining an active and working knowledge of Browns Fit as a company, as well as all services and promotions Being proficient in policies ad directives as outlined in the Member Services Playbook This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. WORK SCHEDULE Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits: Employee discounts Job Title: Member Services Team Company: Browns Fit Department: Operations POSITION OVERVIEWWelcome to the Member Services Team at Browns Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. KEY RESPONSIBILITIES Our Member Services Team is the heartbeat of our club. You will be responsible for: Ensuring that all members and guest check in and have active memberships Overseeing guest and member traffic flow Collecting dues and updating billing when appropriate Monitoring and addressing membership alerts Assisting members and guests with all inquiries and concerns Reporting all issues in a timely manner Contributing to maintaining the club-wide standards of cleanliness Answering phone calls and directing the appropriately Helping integrate members into the club (completing profile, taking photos, distributing barcodes) Assisting other departments when necessary Attending all required meetings Maintaining an active and working knowledge of Browns Fit as a company, as well as all services and promotions Being proficient in policies ad directives as outlined in the Member Services Playbook This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. WORK SCHEDULE Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Compensation: $12.00 per hour

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of the guest experience, such as check-in, check-out, and problem resolution. General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multitask, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through. We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values. Our Values embody: Integrity: We are honest, genuine, and transparent in our interactions. Concern for Others: We care for each other and our guests. Collaboration: We value diversity and the “come as you are” spirit and personality. Accountability: We make mistakes, learn from them, and strive for continuous improvement. Hospitality Soul: We have fun creating lifelong memories for each other and our guests. Additional Information: To apply for this position, you must be legally authorized to work in the United States. Upon hire, you must complete the I-9 form within the first 3 days of employment. Essential Functions of the Job: Regular attendance and reporting to work on time, ready to begin your shift, is an essential function of employment (being tardy places an unfair burden on the team) Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude, and body language when communicating) Ability to understand and follow instructions as directed by supervisor/manager Working safely is a condition of employment. All employees must follow the safety policies Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources. Expectations of all Employees: Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can-do” attitude while maintaining a high level of professionalism consistent with the company values Acknowledge our guests with a smile and a friendly “hello.” Promptly attend to guest needs Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc. Comply with guest privacy standards Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor . (Fraud, Dishonesty, and False Statements regarding an injury will result in disciplinary action up to and including termination) Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager Arrive to work on time (follow call-out policy), and in appropriate work attire (uniform, footwear), neat in appearance Complete work in a timely manner and meet productivity standards/expectations Keep the work area clean, neat, and well-organized Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties) Seek approval from management prior to working overtime (i.e., punching in early or staying beyond the scheduled shift) Perform additional duties as assigned Compensation: $15 - $17 hourly Responsibilities: Welcome and check-in guests in a friendly and efficient manner, demonstrating excellent customer service and phone etiquette Accountable for assigned cash drawer(s) and cash balances (make correct change) Answer and transfer calls in a timely (preferably 3 rings) and courteous fashion Manage all aspects of the reservations process (process room reservations, secure deposit, and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc. Monitor reservations email account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly Understand how to check room availability and housekeeping/maintenance status, ensure against overbooking, and ensure that guests are provided with an inspected room Maintain full knowledge of all room types, features, locations, and rates Verify the accuracy of information in the property management system by entering data correctly and checking daily arrivals Effectively handle all guest inquiries, requests, and complaints; confirm that guest needs have been met; timely alert the manager on duty to any unresolved complaints Communicate effectively with all departments Develop a working knowledge of local attractions, business locations, and points of interest Review daily activities and groups, communicate details with co-workers and guests as needed Direct traffic inside the hotel with vendors, overnight guests, employees, meeting attendees, restaurant/ lounge guests, visitors Know location, basic troubleshooting, and relevant contact list for all major hotel systems Knowledge of all hotel services, amenities, and hours of operation May be the first point of contact during any emergency; be familiar with all emergency procedures as documented in the hotel's Emergency Manuals Accurately handle all in-house accounts, including guest names, room charges, methods of payment, special requests, etc. Handle services for guests, including guest mail, messages, telephone calls, faxes, wake-up calls, after-hours requests (i.e., extra towels, pillows, etc.), and general inquiries Confirm guest satisfaction at check-out and take appropriate corrective action if necessary. Say, “Thank you.” Perform daily reporting requirements based on specific hotel needs Ensure transfer of information from shift to shift at the Front Desk Keep an adequate inventory of front desk and guest supplies available at all times. Communicate shortages as necessary Understand operation of guest room features, i.e., HVAC units, thermostats, showers, windows, etc. Qualifications: Experience: High School diploma and/or equivalent work experience Performance Measurement: Ongoing feedback from supervisor, attendance, productivity, feedback from staff, guest comments, and scores Physical Demands: Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands, and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee Acknowledgement: I have received a copy of this , have read and understand the expectations and responsibilities. I understand that if I need reasonable accommodation to perform these job duties, I am to speak with my manager or Human Resources. I recognize that the company reserves the right to modify this job description based on business needs and that I may be asked to perform additional duties as assigned. About Company The Wave is a Boutique Hotel On The Shores of Lake Erie. The Wave at Marblehead is a transformed modern boutique hotel experience that brings a sense of relaxed luxury to this lakeside paradise. The Wave offers expanded family-friendly amenities, beautiful lake views, and inspired on-site dining. Guests will enjoy a refreshing outdoor pool and games, a fitness studio, pickleball, and a variety of on-site amenities designed for all ages.

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! Job Summary The Front Desk Staff is responsible for providing exceptional customer service and supporting front desk operations. This may include handling inquiries, checking in/out members and guests, as well as completing administrative tasks. The Front Desk Staff is dedicated to offering a warm welcome and a fond farewell to all members and guests, ensuring a positive and professional experience. Reporting Structure * Reports to the Front Desk Supervisor or other position(s) depending on the structure of the club Day to Day * Greet members and guests with a warm, professional demeanor upon arrival and departure. * Handle inquiries and provide information about club amenities, services, and events. * Assist with special requests, ensuring a positive experience for all members and guests. * Manage the check-in and check-out process for members and guests efficiently. * Verify membership status, collect fees, and issue access cards or keys as needed. * Maintain accurate records of member and guest visits. * Monitor and ensure that the front desk area and lobby are clean, organized, and wellmaintained. * Report any maintenance or safety issues to the appropriate personnel. * Ensure that all club policies and procedures are followed by members and guests. * Answer and direct phone calls, emails, and other communications to the appropriate departments. * Schedule and confirm appointments or reservations for club facilities and services. * Process payments and handle cash or credit transactions accurately. Additional Duties * Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. * Follow all company, club, and department policies, procedures, and instructions. * Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. * Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. * Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. * Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. * Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success. About You Required * High school diploma or equivalent. Preferred * Previous experience in customer service or front desk role in a golf and country club or fitness center setting. * Strong interpersonal and communication skills, with a friendly and professional demeanor. * Ability to handle multiple tasks and work effectively in a fast-paced environment. * Proficiency in using office equipment, such as computers, telephones, and reservation systems. * Basic knowledge of club operations and amenities is a plus. Physical Requirements * General Activity: Frequent sitting, standing, walking, and driving * Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases * Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending * Lifting: Ability to lift, carry, push, or pull up to 100 lbs. on occasion • Sensory Requirements: Talking, hearing, and seeing Primary Tools/Equipment * Computer * Office Supplies Work Schedule * Adherence to attendance requirements as outlined in the weekly schedule. * Flexibility to work additional hours as needed to meet position deadlines. * Availability to work on weekends and/or holidays as required. What We Offer We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes: * Medical, dental, and vision coverage * Life insurance * Short-term and long-term disability insurance * 401(k) retirement savings plan * Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members) Want to learn more? Visit *********************** for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Part-time Description Are you a charismatic, results-driven individual who loves connecting with people and closing deals? Join our team at Massage Envy as a Sales Associate, where you'll play a pivotal role in driving sales, creating memorable customer experiences, and achieving ambitious goals in a fast-paced, rewarding environment! As a Sales Associate, you're the face of Massage Envy, using your skills to build relationships, promote our premium services, and convert inquiries into memberships and product sales. This is a high-energy sales position perfect for someone who thrives on competition, loves influencing others, and is motivated by hitting and exceeding targets. If you're outgoing, confident, and ready to take ownership of your success, we want you on our team! Key Responsibilities: Drive Sales Success: Actively promote and sell Massage Envy's membership programs, retail products, and premium services to meet or exceed individual and location sales targets. Engage and Persuade: Greet every guest with enthusiasm, confidently communicate the value of our services, and make personalized recommendations to match clients with the right wellness solutions. Build Relationships: Create a welcoming, high-energy environment by connecting with clients, learning their needs, and using your influence to foster loyalty and repeat business. Close Deals: Skillfully handle inquiries, overcome objections, and convert leads into memberships and product sales with a confident, solution-oriented approach. Manage Sales Operations: Efficiently handle appointment scheduling, phone inquiries, and transactions while maintaining a clean and organized sales area. Compete and Win: Take ownership of your performance, track your progress against goals, and proactively suggest ideas to boost location sales and performance. Stay Productive: Maintain a time management plan to stay focused and maximize sales opportunities throughout the day. Uphold Our Brand: Embody Massage Envy's Mission, Vision, and Values by delivering exceptional service and creating a positive, professional atmosphere. Team Collaboration: Support your team in achieving collective sales and operational goals while bringing energy and ideas to the table. Daily Excellence: Complete regular cleaning checklists to ensure a pristine sales environment. Requirements What We're Looking For: A persuasive, outgoing personality who loves engaging with people and influencing decisions. A competitive, goal-oriented mindset with a proven ability to hit or exceed sales targets. Strong communication and relationship-building skills to connect with clients and close sales. Confidence in a fast-paced, dynamic environment where you can take initiative and drive results. Organizational skills to juggle multiple tasks while keeping sales at the forefront. Passion for wellness and a belief in the value of Massage Envy's services. Ability to stand for extended periods and maintain a professional, energetic presence. Previous sales experience is a plus, but we're looking for drive and personality above all! Why Join Us? Be part of a vibrant, supportive team where your energy and ideas make a difference. Opportunity to shine in a role that rewards persuasion, hustle, and results. Competitive compensation with performance-based incentives for top performers. Training and support to help you master our services and sales processes. A fun, fast-paced environment where you can grow your sales skills and career. Ready to Lead the Way in Sales? If you're a confident, persuasive go-getter who's ready to crush sales goals and create unforgettable customer experiences, apply now to join Massage Envy as a Sales Associate! Let's win together. We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, PCRK will provide reasonable accommodations for qualified individuals with disabilities. *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

Join our Front Desk/Guest Services Team! Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at Comfort Suites in Wooster, Ohio! About the Hotel: Comfort Suites is committed to providing exceptional guest experiences. We believe that the friendliness of the staff play a role in achieving this goal. Our Team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us. Essential Job Functions: 1. ** Check-in and Check-out** : Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities, policies, and answer any questions guests may have. During check-out, they settle bills, provide invoices, and ensure a smooth departure. 2. **Room Assignments** : They assign rooms to guests based on their preferences, room availability and special requests. This involves managing room keys and ensuring that rooms are properly prepared for incoming guests. 3. **Guest Service** : Front Desk agents provide a range of services to guests, which includes information about local attractions and services. 4. **Handling Guest Concerns** : If guests have issues or complaints, the front desk is often the first point of contact. Agents are responsible for addressing these concerns professionally and finding appropriate solutions to ensure guest satisfaction. 5. **Payment and Billing** : They handle payments, process credit card transactions and provide guests with accurate bills. This requires attention to detail and accuracy. 6. **Safety and Security** : Front Desk agents are often responsible for monitoring security cameras and ensuring the safety of guests and their belongings. They may also be trained in emergency procedures. 7. **Phone and Reservations** : They answer phone calls, take reservations and manage room availability through the hotel's booking system. 8. **Administrative Tasks** : Front Desk Agents may also perform various administrative tasks, such as record keeping, managing guest profiles and keeping track of room inventory. 9. **Communication** : Effective communication is key in this role, as front desk agents must interact with guests, hotel staff and management, ensuring that information flows smoothly and accurately. 10. **Hospitality** : They play a crucial role in creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated during their stay. Overall, the responsibilities of a front desk agent are essential in providing a positive guest experience and maintaining the smooth operation of a hotel or lodging establishment. Their role requires a combination of customer skills, organizational abilities, and attention to details. *** Must be able to work weekends*** Job Type: Part-time available Starting rate: $12.00 an hour Employee Benefits Vison, Dental, Life Insurance and other supplemental benefits/Holiday pay (worked)/Employee and Friends & Family Choice Hotels travel discounts/Incentive program Schedule: minimum 8 hour shifts Work Location: In person at 965 Dover Road Wooster OH, 44691 Nivea Hospitality (Comfort Suites) is an Equal Opportunity Employer

Job DescriptionBenefits: Company parties Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Spa Lavender is seeking a friendly, organized, and sales-driven Front Desk Sales Associate to serve as the first and last point of contact for our guests. This role is critical to the success of the spa and focuses on delivering exceptional customer service, managing daily front-desk operations, and driving retail, membership, and service sales while maintaining a calm, luxury spa environment. Key Responsibilities Guest Experience Greet all guests warmly and professionally upon arrival and departure. Create a welcoming, calm, and polished atmosphere that reflects Spa Lavenders brand. Manage guest flow, check-ins, check-outs, and waiting area experience. Handle guest questions, concerns, and feedback with professionalism and discretion Sales & Revenue Support Actively promote and sell spa services, memberships, packages, and retail products. Educate guests on service benefits, upgrades, and add-ons to enhance their experience. Meet or exceed individual and team sales goals. Process payments, gift cards, and promotions accurately. Scheduling & Administrative Duties Manage appointment scheduling, confirmations, reschedules, and cancellations. Answer phones, respond to emails, and manage online booking inquiries. Maintain accurate client profiles, notes, and records in the booking system. Assist with daily opening and closing procedures. Operational Support Maintain front desk cleanliness, organization, and retail displays. Support therapists and estheticians by keeping schedules running smoothly. Follow spa policies related to confidentiality, cash handling, attendance, and professionalism. Assist with special promotions, events, and marketing initiatives as needed. Qualifications Previous customer service or sales experience required (spa, salon, retail, or hospitality experience preferred). Strong communication and interpersonal skills. Proven ability to sell, upsell, and confidently recommend services and products. Highly organized, reliable, and detail-oriented. Ability to multitask in a fast-paced environment while maintaining a calm demeanor. Comfortable with POS systems, scheduling software, and basic computer skills. Must be available to work evenings, weekends, and holidays as needed. Physical & Professional Expectations Ability to stand for extended periods. Professional appearance and demeanor at all times. Punctuality and reliability are essential. Benefits & Perks Competitive hourly pay plus sales incentives/bonuses. Employee discounts on spa services and retail products. Supportive team environment with growth opportunities. Ongoing training and sales coaching

The Front Desk Agent at the Hilton Garden Inn Cleveland Downtown is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel. Accurately complete the check-in and checkout process. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction. Restocks front desk area and supplies as required or assigned by immediate supervisor. Ability to follow a checklist. Perform other duties as assigned. MINIMUM QUALIFICATIONS: Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties). PREFERRED QUALIFICATIONS: Experience in a hotel or a related field. Brand knowledge and experience.

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.