Front desk agent jobs in Flagstaff, AZ - 43 jobs

Job DescriptionBenefits: Employee discounts Paid time off Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

WHAT YOULL DO Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay RESPONSIBILITIES Responsible for the efficient and courteous operation of the front desk Responsible for checking guests inout most efficiently and courteously Collect balances and post appropriate room charges Answers and transfers call from the switchboard using proper telephone etiquette Answer guest questions about local restaurants and attractions Make courtesy calls and follow up calls to all guests issues Send confirmation letters to ownersguests Coordinate with all other departments to ensure a smooth response to guests requests Process all incoming revenue from all departments daily Open and close the credit card machines and cashier audit reports Balance out cash drawer process advance deposits when making reservations and collect money and post the transactions from other departments Order office supplies as needed Prepare night audit daily Enter maintenance and service requests in SPI promptly Make reservations courteously and efficiently Make room moves and stay over requests for guests as needed to ensure guest satisfaction Run reports and correct errors before guest check in Perform any other inventory management changes as directed by the supervisor or manager Prepare check in packets for the upcoming week Make rental calls to notify owners whether their villa rented or not Respond to online reviews Reconcile rentals for the previous month Check online travel agents for rental inbound Daily post office and banking run Block RCI points for unpaid accounts Manage RCI banking membership changes and cancellations All other duties as assigned by management BENEFITS COMPENSATION TRAININGQUALIFICATIONS High School DiplomaGEDExperience from which comparable knowledge and abilities are acquired Basic computer skills Great attention to detail Excellent Customer Service skills with the ability to work under pressure Bilingual is a plus Active listener with the ability to solve problems Work with minimal supervision Excellent verbal and written communication skills Flexible schedule Ability to work evenings holidays and weekends are a must

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Join our Verde Ranch RV Resort Team! Are you looking to join a team that has fun providing excellent guest service? Do you enjoy working with people who have a passion to serve, care about each other, their guests, and their community? We are looking for someone who loves hospitality to join our team as the Part Time Guest Services Front Desk Agent to welcome guests to our resort that features 389 RV Sites, fully furnished rental cabins, Conestoga Wagons, and so much more! With best-in-class amenities, activities for the entire family, beautiful views of the mountains, it's no wonder this luxury RV Resort was Voted #1 Top RV Campground, #1 Top Large Campground by Campspot. Position Summary: The Guest Services Agent is the main contact for guests during their stay and sets the standard for an exceptional resort experience. We value our associates' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including: 401k with a company match up to 6% Discounted Site Rent Career development Associate Discounts Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensures an efficient and customer friendly check-in/check-out process for all guests. Exemplifies genuine hospitality standards and makes each guest feel welcomed and appreciated; Anticipated customer service needs and thanks customers with genuine appreciation. Strives to gain guest name recognition. Answers telephones using appropriate etiquette to book reservations or assist with existing reservations, including booking stays at other communities in the company portfolio. Follows procedure to make, cancel or change reservations. Maintains guest database and profiles. Assists guests with concierge services, including resort store purchases, personal planning services including offers to arrange dining reservations, and activities and stay upgrades. Maintains excellent understanding of amenities and activities at the resort. Asks guests for extensions on their stay, consumer reviews and guest referrals. Handles guest requests and complaints with guest satisfaction as the priority. Processes reservation, merchandise, ticket and fee-based activities payments; Responsible for accurate cash handling procedures and making daily deposits. Assists with resort communications, marketing materials and guest check in packages as instructed by General Manager. Accepts maintenance work orders and housekeeping turnover requirements for the resort. Coordinates with other departments to provide an exceptional guest experience. Performs various administrative tasks, including answering multi-line phones, typing, computer and data entry. Handles restocking items in assigned area as needed during shift. This includes facing, restocking, cleaning and sanitizing resort store fixtures and food and beverage equipment. Ability to work a flexible schedule including evenings, weekends and holidays. Performs other related duties as assigned.

(FT or PT, Seasonal) The Front Desk Attendant will be responsible for checking guests in and out of the Cabins at Basecamp, making lodging reservations, and assisting with restaurant takeout orders. The Front Desk Attendant will reconfirm guest reservations prior to their arrival and check rooms to ensure cleanliness and that no maintenance is needed prior to guest arrival. The Front Desk Attendant must be friendly and outgoing, with excellent multitasking skills.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Be part of a top-performing team that offers Day One Benefits and Daily Pay* Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future. At Sedona Summit we are looking for a Full Time Front Desk Clerk to join our team! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. Here's why you will love it here: Driven Compensation Recognition Programs and Rewards Discounted hotel rates worldwide! 401(k) program with company match. Paid Time off and Paid Sick Days Tuition reimbursement programs Numerous learning and advancement opportunities And more. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's “America's Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. What are we looking for: •Proficient English language •Ability to manage multiple responsibilities and prioritize tasks to meet organizational goals and expectations. •6 months' Customer Service Experience. •Open and flexible availability, including weekends and holidays. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Main Responsibilities: •Greeting guests and owners on arrival. •Check in/out guests. •Generates folio and collects payments. •Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. •Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. •Answering phones and directing calls. •Other duties as assigned by your leader.

Job Description $300 sign on bonus paid out after 90 days of successful employment Two boutique properties in Sedona, AZ are looking for a housekeeper to join our strong team. Our ideal candidate is a self-starter, motivated, and reliable. Location options will include Wildflower Inn at Bell Rock and White House Inn Sedona. FRONT DESK AGENT The Front Desk Agent is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment. Responsibilities: Utilize Life House's proprietary software to manage internal tasks and guests communication Assist with the guest check-in/check-out process while engaging with guests Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs Facilitate making reservations and room changes Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support). Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner Inspect clean rooms in preparation for guest arrival Prepare and deliver VIP amenities Perform other duties as assigned and requested to meet the needs of the business Ideal Candidate Team player, hard worker, multi-tasker and detail oriented Knowledge of the local area and things to do, and places to go - or enthusiasm to acquire that knowledge Genuine desire to be helpful: able to jump in and assist other departments when necessary Works cooperatively with others in all situations Requirements & Experience Experience in guest or customer service Flexible in schedule and willing to meet the demands of a complex operation Familiarity with Apple products and applications (preferred) Familiarity with Slack (preferred) Ability to lift, pull, and push moderate weight Compensation & Benefits Competitive pay Generous benefits package Holiday Pay Referral program An environment that encourages initiative and leadership Working with highly talented people who are extremely passionate about their craft About Life House Wildflower Inn is managed by Life House, a venture-backed, vertically integrated hotel brand, operator and technology company. We operate hotels under our guiding mission to have travel be more meaningful and accessible for guests and make hotels more profitable and seamlessly operated for owners. From motels to ultra-luxury boutiques, our technology and management formula is best suited to any independent property in every market. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

At Los Abrigados Resort & Spa, we are looking for a Part-time Front Desk Clerk to join our team! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. Here's why you will love it here: * Recognition Programs and Rewards * Discounted hotel rates worldwide! * 401(k) program with company match. * Paid Time off and Paid Sick Days * Tuition reimbursement programs * Numerous learning and advancement opportunities * And more. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Key Responsibilities * Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, verifying guest information and processing payments accurately. * Reservations Management: Handle reservations through various channels, including phone, email, and online booking systems. Confirm bookings, make adjustments, and manage cancellations. * Customer Service: Greet guests warmly upon arrival, address inquiries and requests promptly, and resolve complaints to ensure guest satisfaction. * Administrative Tasks: Perform clerical duties such as managing phone calls, maintaining guest records. * Collaboration: Work closely with other departments, such as housekeeping and maintenance, to ensure seamless service delivery and address guest needs. Required Skills and Qualifications * Education: High school diploma or equivalent; prior experience in a customer service role, preferably in a hotel environment, is preferred. * Communication Skills: Strong written and verbal communication skills to interact effectively with guests and staff. * Multitasking Ability: Capable of managing various tasks simultaneously in a fast-paced environment while maintaining professionalism and a positive attitude. * Problem-Solving Skills: Ability to address and resolve guest complaints and issues effectively We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities: Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications: Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Employee discounts Free uniforms Opportunity for advancement Paid time off Vision insurance Job Summary We are seeking a friendly and service-oriented Front Desk Representative to join the team at our busy family clinic. As a Front Desk Representative, you will be the first point of contact. Greeting and checking in patients, scheduling appointments, answering phone calls, and collect payment. The ideal candidate is detail oriented, organized and capable of multitasking in a busy environment with a kind disposition and excellent communication Responsibilities Greet patients as they arrive and provide explanation of needed paperwork and collect insurance information Answer phone calls and schedule appointments Assist patients with paperwork, including consent forms Maintain a clean and inviting environment Provide general patient service Qualifications Excellent communication skills with a commitment to service Strong work ethic and positive attitude Familiar with computers and scheduling software Excellent multi-tasking skills

Job DescriptionDescription: Reservationist Company: Verde Canyon Railroad Reports to: Reservations Manager Classification: Non-exempt, Hourly, Full-time/Part-time The Reservationist is the first point of contact for guests booking their Verde Canyon Railroad journey. This role handles ticket sales, answers inquiries, and provides friendly, accurate, and professional assistance to ensure a seamless booking process and positive guest experience. Key Responsibilities Guest Interaction & Booking Answer phone and online inquiries, process reservations accurately, and issue tickets. Provide detailed information on train schedules, pricing, special events, and packages. Process payments and handle reservation changes, cancellations, and related requests. Deliver excellent customer service, resolving guest concerns and escalating complex issues as needed. Data Management & Accuracy Use reservation software and data entry systems efficiently and accurately. Maintain updated records of guest interactions and reservations. Protect guest information and adhere to privacy and data security policies. Product Knowledge & Communication Maintain strong knowledge of Verde Canyon Railroad routes, amenities, history, and unique offerings. Communicate clearly and professionally with guests, using active listening to understand their needs. Quickly resolve routine issues and escalate complex problems when required. Compliance & Professionalism Follow all company policies and procedures related to reservations and sales. Represent the Verde Canyon Railroad with professional conduct, ethical sales practices, and a positive attitude. Perform other duties as assigned to support business operations and team needs Requirements:Qualifications & Requirements High school diploma or equivalent; must be at least 18 years old. Customer service or call center experience preferred. Must pass a drug screening and criminal background check. Strong communication, active listening, and problem-solving skills. Proficient in computer use and accurate data entry. Organized, detail-oriented, able to manage multiple tasks in a fast-paced environment and punctual. Flexible schedule including weekends, evenings, and holidays.

The Courtyard and Residence Inn by Marriott in beautiful Sedona Arizona are seeking a dynamic, customer service oriented and reliable morning front desk attendant to work the 7am-3:30pm desk shift between both hotels. The ideal candidate must be available weekend mornings. We are so excited to meet the next amazing addition to our team!! Front Desk/Guest Service Agent SUMMARY: Accommodates guests of the hotel by performing the following duties. ESSENTIAL FUNCTIONS: Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Promptly and effectively deals with guest requests and complaints Answers and routes calls as appropriate; takes guest messages with accuracy Responsible for cash drawer contents and transactions during shift Maintains accurate records including cash flows, registration cards, reservation cards, and property walks Answers inquires pertaining to hotel services; registration of guests; and travel directions Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log May assist in replenishing continental breakfast as needed and keeps area clean Makes sure front desk, lobby and common areas are clean and organized. Performs laundry functions as directed All other duties as assigned COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Team Work - Contributes to building a positive team spirit. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Organizational Support - Follows policies and procedures including but not limited to, dress code policies Adaptability - Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Asks for and offers help when needed. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Some computer skills needed. Certificates and Licenses: No certifications needed Supervisory Responsibilities: This job has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear; to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. Specific vision abilities required by this job include Close vision, Distance vision, and ability to distinguish colors. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

As a Front Desk Supervisor with Under Canvas, you are responsible for the operation of the Front Desk and the supervision of the Camp Concierges and Night Audits. You will engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes team member housing for the duration of employment. Competencies Effective Communication Adaptagility Decision Making Initiative Key Responsibilities Maintain composure, take-action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property Provide clear, accurate, complete, and timely communication Learn and share your knowledge of local culture, activities, and adventure activities Anticipate workflow and appropriately delegate tasks Ability to independently resolve guest recovery situations while Assistant General Manager/General Manager are not present Find ways to streamline processes to maximize efficiency and resource use Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback Participate in weekly and daily meetings to ensure the Camp Concierges and Night Audit are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing Ensure you are working efficiently with available resources Ability to meet deadlines and scheduling needs Assist management in hiring, training, scheduling, and coaching employees. Properly assign rooms based on inventory, requests, and guarantees. Lead the front desk team in Under Canvas sustainability efforts. Work with housekeeping supervisor to ensure all lost and found items are properly handled. Develop and maintain a great relationship among your team members creates a warm and fun environment where all feel welcome and appreciated. Other duties as assigned Preferred Qualifications High School Diploma/GED 1+ years of prior supervisor experience Experience in and/or ability to utilize POS and reservations systems Ability to influence others, lead and work as a team Solutions-oriented mindset Strong customer service and team leadership skills Attention to detail Strong Communication skills; genuine, outgoing, friendly, and dynamic Additional Information This position requires the individual to wear and work in personal protective equipment, when applicable. This position requires that the individual is able to lift a minimum of 45lbs independently. Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces. Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind. This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. COMPENSATION AND BENEFITS: Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in: Health Insurance 401K (eligible if work hourly minimum as required by law) Heavily discounted tents for Under Canvas family and friends stays Bar N Ranch lodge and cabin discounts Lifestyle partner brand and industry discounts Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions Employee Assistance Program Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

- GUEST SERVICES AGENT RATE OF PAY - $17.00 - $18.00 PER HOUR EMPLOYEE CATEGORY - PART TIME ABOUT OUR ROLE As a Guest Services Agent , you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future. ABOUT OUR VALUES We believe in GETMY Best - Guide, Excellence, Together, Magic, and Yes ESSENTIAL FUNCTIONS Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately Answer guest inquiries and provide information about resort facilities, services, and local attractions Handle guest complaints and resolve issues in a timely and satisfactory manner Assist guests with luggage, transportation, and other requests as needed Maintain a clean and organized front desk area and lobby All other duties as assigned QUALIFICATIONS Preferred Qualifications Previous experience in customer service or hospitality. Fluent in a second language, preferably Spanish. Familiarity with hotel reservation systems or property management software. Core Competencies Professional demeanor with integrity, respect, and the ability to follow instructions and follow through on tasks. Strong verbal and written communication skills; able to understand and relay detailed information clearly. Excellent attention to detail, reasoning skills, and ability to multitask and prioritize in a fast-paced environment. PHYSICAL REQUIREMENTS Must be able to remain upright and able to continuously move on a firm surface for an 8-10-hour shift. Must be able to move at least 20 pounds up to 5 feet high without another person's aid. Must be able to assist guests with luggage and set up event rooms. ABOUT OUR BENEFITS Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Yes - - Dental (with company contribution) Yes - - Vision (with company contribution) Yes - - 401(k) (with company match) Yes Yes - Paid Time Off Yes Yes - Sick Time Yes Yes Employee Dining Discounts Yes Yes Yes Employee Marketplace Discounts Yes Yes Yes SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

- GUEST SERVICES AGENT RATE OF PAY - $17.00 - $18.00 PER HOUR EMPLOYEE CATEGORY - PART TIME ABOUT OUR ROLE As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future. ABOUT OUR VALUES We believe in GETMY Best - Guide, Excellence, Together, Magic, and Yes ESSENTIAL FUNCTIONS Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately Answer guest inquiries and provide information about resort facilities, services, and local attractions Handle guest complaints and resolve issues in a timely and satisfactory manner Assist guests with luggage, transportation, and other requests as needed Maintain a clean and organized front desk area and lobby All other duties as assigned QUALIFICATIONS Preferred Qualifications Previous experience in customer service or hospitality. Fluent in a second language, preferably Spanish. Familiarity with hotel reservation systems or property management software. Core Competencies Professional demeanor with integrity, respect, and the ability to follow instructions and follow through on tasks. Strong verbal and written communication skills; able to understand and relay detailed information clearly. Excellent attention to detail, reasoning skills, and ability to multitask and prioritize in a fast-paced environment. PHYSICAL REQUIREMENTS Must be able to remain upright and able to continuously move on a firm surface for an 8-10-hour shift. Must be able to move at least 20 pounds up to 5 feet high without another person's aid. Must be able to assist guests with luggage and set up event rooms. ABOUT OUR BENEFITS Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Yes - - Dental (with company contribution) Yes - - Vision (with company contribution) Yes - - 401(k) (with company match) Yes Yes - Paid Time Off Yes Yes - Sick Time Yes Yes Employee Dining Discounts Yes Yes Yes Employee Marketplace Discounts Yes Yes Yes SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

Front Desk/Guest Service Agent - Must be available to work evenings and weekends. This shift will work from 3:00pm-11:30pm with a lunch break. ESSENTIAL FUNCTIONS: Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Promptly and effectively deals with guest requests and complaints Answers and routes calls as appropriate; takes guest messages with accuracy Responsible for cash drawer contents and transactions during shift Maintains accurate records including cash flows, registration cards, reservation cards, and property walks Answers inquires pertaining to hotel services; registration of guests; and travel directions Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Makes sure front desk, lobby and common areas are clean and organized. Performs laundry functions as directed All other duties as assigned COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Team Work - Contributes to building a positive team spirit. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Organizational Support - Follows policies and procedures including but not limited to, dress code policies Adaptability - Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Asks for and offers help when needed. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Some computer skills needed. Certificates and Licenses: No certifications needed Supervisory Responsibilities: This job has no supervisory responsibilities.

- GUEST SERVICES AGENT RATE OF PAY - $17.00 - $18.00 PER HOUR EMPLOYEE CATEGORY - PART TIME ABOUT OUR ROLE As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future. ABOUT OUR VALUES We believe in GETMY Best - Guide, Excellence, Together, Magic, and Yes ESSENTIAL FUNCTIONS Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately Answer guest inquiries and provide information about resort facilities, services, and local attractions Handle guest complaints and resolve issues in a timely and satisfactory manner Assist guests with luggage, transportation, and other requests as needed Maintain a clean and organized front desk area and lobby All other duties as assigned QUALIFICATIONS Preferred Qualifications Previous experience in customer service or hospitality. Fluent in a second language, preferably Spanish. Familiarity with hotel reservation systems or property management software. Core Competencies Professional demeanor with integrity, respect, and the ability to follow instructions and follow through on tasks. Strong verbal and written communication skills; able to understand and relay detailed information clearly. Excellent attention to detail, reasoning skills, and ability to multitask and prioritize in a fast-paced environment. PHYSICAL REQUIREMENTS Must be able to remain upright and able to continuously move on a firm surface for an 8-10-hour shift. Must be able to move at least 20 pounds up to 5 feet high without another person's aid. Must be able to assist guests with luggage and set up event rooms. ABOUT OUR BENEFITS Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Yes - - Dental (with company contribution) Yes - - Vision (with company contribution) Yes - - 401(k) (with company match) Yes Yes - Paid Time Off Yes Yes - Sick Time Yes Yes Employee Dining Discounts Yes Yes Yes Employee Marketplace Discounts Yes Yes Yes SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.