Front desk agent jobs in Flagstaff, AZ

Be part of a top-performing team that offers Day One Benefits and Daily Pay* Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future. At Sedona Summit we are looking for a Full Time Front Desk Clerk to join our team! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. Here's why you will love it here: * Driven Compensation * Recognition Programs and Rewards * Discounted hotel rates worldwide! * 401(k) program with company match. * Paid Time off and Paid Sick Days * Tuition reimbursement programs * Numerous learning and advancement opportunities * And more. * HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Main Responsibilities: * Greeting guests and owners on arrival. * Check in/out guests. * Generates folio and collects payments. * Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. * Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. * Answering phones and directing calls. * Other duties as assigned by your leader. What are we looking for: * Proficient English language * Ability to manage multiple responsibilities and prioritize tasks to meet organizational goals and expectations. * 6 months' Customer Service Experience. * Open and flexible availability, including weekends and holidays. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Description Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Life as a Front Desk Agent: Books guest reservations and/or coordinates with reservation center. Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Handles confidential information, including guest records, with a high degree of integrity. Answers and routes call as appropriate; takes guest messages with accuracy. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction. What we're looking for: High school diploma; or 1-3 months related experience; or equivalent combination of education and experience. Good understanding of procedures and practices in the hospitality industry. Excellent written and verbal communication skills. Strong organizational and time management skills. The ability to provide exceptional customer service. Good leadership and training abilities. What to expect in your first few months: First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! The perks working for us: People-first culture. Travel discounts at hotel partners and franchises. Paid time off. Participation in our Wellness program . Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits. How to apply: Join us! Submit your application online! Job Posted by ApplicantPro

Job DescriptionBenefits: Employee discounts Paid time off Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities: Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications: Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

WHAT YOULL DO Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay RESPONSIBILITIES Responsible for the efficient and courteous operation of the front desk Responsible for checking guests inout most efficiently and courteously Collect balances and post appropriate room charges Answers and transfers call from the switchboard using proper telephone etiquette Answer guest questions about local restaurants and attractions Make courtesy calls and follow up calls to all guests issues Send confirmation letters to ownersguests Coordinate with all other departments to ensure a smooth response to guests requests Process all incoming revenue from all departments daily Open and close the credit card machines and cashier audit reports Balance out cash drawer process advance deposits when making reservations and collect money and post the transactions from other departments Order office supplies as needed Prepare night audit daily Enter maintenance and service requests in SPI promptly Make reservations courteously and efficiently Make room moves and stay over requests for guests as needed to ensure guest satisfaction Run reports and correct errors before guest check in Perform any other inventory management changes as directed by the supervisor or manager Prepare check in packets for the upcoming week Make rental calls to notify owners whether their villa rented or not Respond to online reviews Reconcile rentals for the previous month Check online travel agents for rental inbound Daily post office and banking run Block RCI points for unpaid accounts Manage RCI banking membership changes and cancellations All other duties as assigned by management BENEFITS COMPENSATION TRAININGQUALIFICATIONS High School DiplomaGEDExperience from which comparable knowledge and abilities are acquired Basic computer skills Great attention to detail Excellent Customer Service skills with the ability to work under pressure Bilingual is a plus Active listener with the ability to solve problems Work with minimal supervision Excellent verbal and written communication skills Flexible schedule Ability to work evenings holidays and weekends are a must

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Hampton Inn Sedona 1800 West Highway 89ASedona, AZ 86336 Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review Front Office log and Trace File daily. * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions as listed in the Red Book. * Be familiar with all in-house groups. * Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. * Be familiar with hospitality terminology. * Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Maintain and market promotions and guest programs. * Maintain a clean work area. * Assist guests with safe deposit boxes. Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience required. * Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

(FT or PT, Seasonal) The Front Desk Attendant will be responsible for checking guests in and out of the Cabins at Basecamp, making lodging reservations, and assisting with restaurant takeout orders. The Front Desk Attendant will reconfirm guest reservations prior to their arrival and check rooms to ensure cleanliness and that no maintenance is needed prior to guest arrival. The Front Desk Attendant must be friendly and outgoing, with excellent multitasking skills. Qualifications Essential Functions: * Answer incoming calls and assist with reservations, confirmations, room need requests, and questions * Explain resort products, service and other information as requested * Sell, process and enter and confirm room reservations using selling techniques and strategies. * Maintain knowledge of current resort events, activities, and hours of operation, dining options, and prices for ski passes, ski lessons and other resort specials. * Transfer calls or take messages for appropriate departments when necessary. * Process credit card orders for products as requested. Assist guests with issues and complaints, with empathy and a focus on service excellence. * Will assist the Basecamp Restaurant with take-out orders, after hours check-in of guests, or other after hours guest requests. * Other tasks as assigned by the Lodge Manager Education / Training / License(s) / Certification(s) Requirements: * Must be at least 18 years of age and; * Must possess a high-school diploma or the equivalent. Experience Requirements: * Previous experience in guest services or reservations or; * 6 months of prior Arizona Snowbowl experience. Competencies Required: * Able to read, write and speak fluent English. Bi-lingual is a plus. * Able to communicate clearly in a positive and professional manner. * Ability to work evenings, weekends, and some holidays as well as during the week when required. * Ability to solve problems and take direction. * Ability to work in a team environment. * Possess a commitment to provide high-quality products and customer service. * Possess internal drive and motivation. * Ability to work calmly under pressure and create a fun, professional work environment. Physical Requirements: * Sitting at a computer for long periods of time. * Must be able to walking between buildings and rooms. * Bending, twisting, or lifting arms above the head. * Must be able to listen to others and comprehend what they are saying. * Must be able to anticipate guest needs.

Job Description $300 sign on bonus paid out after 90 days of successful employment Two boutique properties in Sedona, AZ are looking for a housekeeper to join our strong team. Our ideal candidate is a self-starter, motivated, and reliable. Location options will include Wildflower Inn at Bell Rock and White House Inn Sedona. FRONT DESK AGENT The Front Desk Agent is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment. Responsibilities: Utilize Life House's proprietary software to manage internal tasks and guests communication Assist with the guest check-in/check-out process while engaging with guests Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs Facilitate making reservations and room changes Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support). Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner Inspect clean rooms in preparation for guest arrival Prepare and deliver VIP amenities Perform other duties as assigned and requested to meet the needs of the business Ideal Candidate Team player, hard worker, multi-tasker and detail oriented Knowledge of the local area and things to do, and places to go - or enthusiasm to acquire that knowledge Genuine desire to be helpful: able to jump in and assist other departments when necessary Works cooperatively with others in all situations Requirements & Experience Experience in guest or customer service Flexible in schedule and willing to meet the demands of a complex operation Familiarity with Apple products and applications (preferred) Familiarity with Slack (preferred) Ability to lift, pull, and push moderate weight Compensation & Benefits Competitive pay Generous benefits package Holiday Pay Referral program An environment that encourages initiative and leadership Working with highly talented people who are extremely passionate about their craft About Life House Wildflower Inn is managed by Life House, a venture-backed, vertically integrated hotel brand, operator and technology company. We operate hotels under our guiding mission to have travel be more meaningful and accessible for guests and make hotels more profitable and seamlessly operated for owners. From motels to ultra-luxury boutiques, our technology and management formula is best suited to any independent property in every market. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Be part of a top-performing team that offers Day One Benefits and Daily Pay* Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future. At Sedona Summit we are looking for a Full Time Front Desk Clerk to join our team! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. Here's why you will love it here: Driven Compensation Recognition Programs and Rewards Discounted hotel rates worldwide! 401(k) program with company match. Paid Time off and Paid Sick Days Tuition reimbursement programs Numerous learning and advancement opportunities And more. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's “America's Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. What are we looking for: •Proficient English language •Ability to manage multiple responsibilities and prioritize tasks to meet organizational goals and expectations. •6 months' Customer Service Experience. •Open and flexible availability, including weekends and holidays. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Main Responsibilities: •Greeting guests and owners on arrival. •Check in/out guests. •Generates folio and collects payments. •Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. •Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. •Answering phones and directing calls. •Other duties as assigned by your leader.

A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to make the guest experience memorable. Ensures the highest level of guest services are provided and that our standards are always met and maintained. Duties and Responsibilities: − Able to work a flexible schedule, be reliable and adhere to start times. − Wear proper attire and a nametag while on shift. Keep personal appearance professional. − Complete all required company and brand-specific training and/or certifications in a timely manner. − Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule. − Able to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner. − Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations. − Perform accurate check-ins & check-outs as well as other necessary Property Management System functions. − Answer the telephone in a timely and professional manner. − Adhere to Hotel procedures for two-way radio communication. Use hotel protocols to communicate guest issues so they can be addressed promptly with management. − Maintain clear and efficient communication and coordination with housekeeping and other departments regarding room status, including maintenance deficiencies. − Anticipate and address guests' service needs. Respond to guest requests and inquiries promptly and in a professional manner. Attend to any guest complaints and take service recovery measures if required. − Make reservations over the phone using proper sales techniques. − Know all hotel services, features and local attractions to respond to guest inquiries accurately. − Efficiently process credit card payments following security protocols. − Responsible for maintaining and recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues. − Follow and complete the appropriate shift checklist. − Ensure hotel keys are distributed to the appropriate parties and that guest privacy is maintained. − Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures. − Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor. − Be knowledgeable about the hotel's marketing program, specials & packages and use sales techniques to upsell rooms to maximize revenue and occupancy levels. − Adhere to the master key sign-out protocols and ensure the security of the assigned master key. − Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures. − Follow supervisor directions and work independently with minimal supervision. Physical, Mental and Environmental Demands: − Be able to stand for extended periods of time. − Must be able to push and pull up to 50 lbs. and carry up to 20 lbs. − Be able to bend, reach, kneel, pivot and grip items while working at assigned desk area. − Must have the manual dexterity and coordination to operate all office equipment. − Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions. Skills, Educational Background, Experience and Basic Expectations: − High School Diploma or GED required. − Experience in Guest Services. − Excellent communication, customer service and time management skills. − Able to organize, plan ahead and manage workload. − A team player, yet able to work independently. − Ability to work effectively in a fast-paced environment. − Computer skills, specifically Microsoft Office and use of the internet.

A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to make the guest experience memorable. Ensures the highest level of guest services are provided and that our standards are always met and maintained. Duties and Responsibilities: − Able to work a flexible schedule, be reliable and adhere to start times. − Wear proper attire and a nametag while on shift. Keep personal appearance professional. − Complete all required company and brand-specific training and/or certifications in a timely manner. − Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule. − Able to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner. − Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations. − Perform accurate check-ins & check-outs as well as other necessary Property Management System functions. − Answer the telephone in a timely and professional manner. − Adhere to Hotel procedures for two-way radio communication. Use hotel protocols to communicate guest issues so they can be addressed promptly with management. − Maintain clear and efficient communication and coordination with housekeeping and other departments regarding room status, including maintenance deficiencies. − Anticipate and address guests' service needs. Respond to guest requests and inquiries promptly and in a professional manner. Attend to any guest complaints and take service recovery measures if required. − Make reservations over the phone using proper sales techniques. − Know all hotel services, features and local attractions to respond to guest inquiries accurately. − Efficiently process credit card payments following security protocols. − Responsible for maintaining and recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues. − Follow and complete the appropriate shift checklist. − Ensure hotel keys are distributed to the appropriate parties and that guest privacy is maintained. − Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures. − Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor. − Be knowledgeable about the hotel's marketing program, specials & packages and use sales techniques to upsell rooms to maximize revenue and occupancy levels. − Adhere to the master key sign-out protocols and ensure the security of the assigned master key. − Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures. − Follow supervisor directions and work independently with minimal supervision. Physical, Mental and Environmental Demands: − Be able to stand for extended periods of time. − Must be able to push and pull up to 50 lbs. and carry up to 20 lbs. − Be able to bend, reach, kneel, pivot and grip items while working at assigned desk area. − Must have the manual dexterity and coordination to operate all office equipment. − Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions. Skills, Educational Background, Experience and Basic Expectations: − High School Diploma or GED required. − Experience in Guest Services. − Excellent communication, customer service and time management skills. − Able to organize, plan ahead and manage workload. − A team player, yet able to work independently. − Ability to work effectively in a fast-paced environment. − Computer skills, specifically Microsoft Office and use of the internet.

Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities: Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications: Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

THE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR A FRONT DESK SUPERVISOR TO ASSIST IN LEADING THE FRONT OFFICE TEAM! Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios and fireplaces in each guest room, and a collection of signature Red Rock view accommodations. Adventure awaits, from 18 holes of championship golf to off road Pink Jeep adventures, and over 200 scenic hiking and biking trails. Enjoy chef-led culinary programs, curated mixology offerings, and a variety of energy-based therapies and workshops. Adventure, Discovery and Recovery begin at Hilton Sedona Resort at Bell Rock. The ideal candidate has flexible availability, one year of Front Desk experience in a hotel, and is motivated to grow in the Hospitality industry! Here are some perks you can enjoy when joining our team: * Access to your pay when you need it through DailyPay * Career Growth and Development * The Go Hilton travel discount program * Competitive wellness benefits * Team Member Resource Group * Recognition and Rewards programs * and so much more The Hilton Sedona is located: 90 Ridge Trail Drive, Sedona Arizona, 86351 Hilton has been recognized as the #1 Best Company to Work For in the U.S. by Great Place to Work and Fortune magazine. This is our fourth consecutive year of recognition on the top 100 list and we are the first hospitality company to reach the #1 ranking in the list's 21 year history! What are you waiting for? Please read the information below and submit your application! What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability * Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner * Support and assist team members in handling guest inquiries and requests and in resolving guest complaints * Schedule, assign daily work, lead pre-shift meetings, inform and train team members * Monitor, observe and assist in evaluating team member performance * Monitor lobby traffic and adjust staffing accordingly What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Part Time How You'll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. How You'll Make an Impact: * Bring smiles to guests from around the world by providing warm welcomes. * Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions. * Process cash and credit card transactions strictly following established procedures. * Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities. * Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios. * Reserve and confirm reservations for individuals and/or groups. * Provide guests with room rate quotes. * Respond to guest inquiries and concerns as quickly and completely as possible. What You'll Bring: * Professional appearance and a positive, can-do attitude. * Excellent communication skills with the ability to read, write and understand English. * Ability to solve problems with minimal supervision. * Basic math skills and knowledge of proper cash handling procedures. * Ability to multitask and work in a fast paced environment. * Strong attention to detail and organization skills. * Basic computer and office skills. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. * Medical * Dental * Vision * Flexible spending accounts * Life and accident coverage * Disability * Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) * Wish day paid time to volunteer at an approved organization of your choice * 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) * Legal and identify theft plan * Voluntary income protection benefits * Wellness program (subject to provider availability) * Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.

Job DescriptionDescription: Reservationist Company: Verde Canyon Railroad Reports to: Reservations Manager Classification: Non-exempt, Hourly, Full-time/Part-time The Reservationist is the first point of contact for guests booking their Verde Canyon Railroad journey. This role handles ticket sales, answers inquiries, and provides friendly, accurate, and professional assistance to ensure a seamless booking process and positive guest experience. Key Responsibilities Guest Interaction & Booking Answer phone and online inquiries, process reservations accurately, and issue tickets. Provide detailed information on train schedules, pricing, special events, and packages. Process payments and handle reservation changes, cancellations, and related requests. Deliver excellent customer service, resolving guest concerns and escalating complex issues as needed. Data Management & Accuracy Use reservation software and data entry systems efficiently and accurately. Maintain updated records of guest interactions and reservations. Protect guest information and adhere to privacy and data security policies. Product Knowledge & Communication Maintain strong knowledge of Verde Canyon Railroad routes, amenities, history, and unique offerings. Communicate clearly and professionally with guests, using active listening to understand their needs. Quickly resolve routine issues and escalate complex problems when required. Compliance & Professionalism Follow all company policies and procedures related to reservations and sales. Represent the Verde Canyon Railroad with professional conduct, ethical sales practices, and a positive attitude. Perform other duties as assigned to support business operations and team needs Requirements:Qualifications & Requirements High school diploma or equivalent; must be at least 18 years old. Customer service or call center experience preferred. Must pass a drug screening and criminal background check. Strong communication, active listening, and problem-solving skills. Proficient in computer use and accurate data entry. Organized, detail-oriented, able to manage multiple tasks in a fast-paced environment and punctual. Flexible schedule including weekends, evenings, and holidays.

Job Description The Courtyard and Residence Inn by Marriott in beautiful Sedona Arizona are seeking a dynamic, customer service oriented and reliable morning front desk attendant to work the 7am-3:30pm desk shift between both hotels. The ideal candidate must be available weekend mornings. We are so excited to meet the next amazing addition to our team!! Front Desk/Guest Service Agent SUMMARY: Accommodates guests of the hotel by performing the following duties. ESSENTIAL FUNCTIONS: Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Promptly and effectively deals with guest requests and complaints Answers and routes calls as appropriate; takes guest messages with accuracy Responsible for cash drawer contents and transactions during shift Maintains accurate records including cash flows, registration cards, reservation cards, and property walks Answers inquires pertaining to hotel services; registration of guests; and travel directions Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log May assist in replenishing continental breakfast as needed and keeps area clean Makes sure front desk, lobby and common areas are clean and organized. Performs laundry functions as directed All other duties as assigned COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Team Work - Contributes to building a positive team spirit. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Organizational Support - Follows policies and procedures including but not limited to, dress code policies Adaptability - Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Asks for and offers help when needed. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Some computer skills needed. Certificates and Licenses: No certifications needed Supervisory Responsibilities: This job has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear; to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. Specific vision abilities required by this job include Close vision, Distance vision, and ability to distinguish colors. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Job Posted by ApplicantPro

Job Description Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us! How you will enjoy your day: Represent the resort to the guest throughout all stages of the guest's stay. Work Performed: Effectively assist all guests Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards Check-in and check-out guests efficiently within AAA & Coyle time standards Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved Resolve guest issues and log complaints in Visual One with full details Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director Obtain appropriate credit card signature with full authorization for the guests' stay Maintain bank, which includes, but is not limited to making change and posting cash payments Inform guest of debit card policy Understands and adhere to proper credit, check cashing and accounting policies and procedures Post additional charges to guest accounts during their stay and after departure Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.) Know room types, locations and rates to up-sell upon arrival Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort Work closely with Housekeeping department to ensure availability of rooms Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests Maintain key control and key security for all guests of the resort Follow procedures for issuing and closing safe deposit boxes used by guests Ensure that mini bar procedures are followed including key security, final day postings and reconciliation Use proper mail, package and message handling procedures; log mail as necessary Read the log book and/or emails daily and complete any requests Possess knowledge of daily activities, group events, site inspections, emails, etc. Assist Reservations and Concierge during closure and rush hours Know all safety and emergency procedures including accident prevention policies and power outage procedures Assist with phone coverage and answer all calls within three rings and with proper greeting Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area Complete daily call and wake-up call log and follow through as required Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.) Other duties as assigned

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.