Front desk agent jobs in Fort Collins, CO - 108 jobs
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Guest Services Agent
Stonebridge Hospitality Associates 4.1
Front desk agent job in Loveland, CO
City, State:Loveland, Colorado
Title: Guest Service Agent
FLSA:
Exempt/Non-Exempt
Status:
Part-time
Reports to: Front Office Manager
Pay Range: $15.00-$17.00 Depending on Experience
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
Essential Functions and Duties:
Greet, register, and assign rooms to guests upon their arrival.
Verify guest credit and establish payment methods for accommodation.
Keep accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during the check-out process.
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm reservations for guests.
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previous experience in a hotel frontdesk or guest service role preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in using property management systems and basic office software (e.g., Word, Excel).
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills with attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Work Environment:
Primarily indoor work within the hotel's frontdesk and lobby areas.
Requires standing and walking for long periods throughout the shift.
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).
Flexible schedule , including availability for evening, weekend, and holiday shifts.
Frequent use of a computer and telephone, interacting with guests and team members.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-01-11
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
$15-17 hourly Auto-Apply 2d ago
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Front Desk Agent
Sage Hospitality 3.9
Front desk agent job in Boulder, CO
Why us?
FrontDeskAgent
$18-$22/hr
(Part time)
Uniquely Colorado Crafted and located in the new Heart of Boulder, The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder - Canyon Boulevard & 28
th
Street) is your new urban retreat. Step foot into the space, and you will experience the attention to detail of these inspired properties.
The Perks:
Sage Hotel & Restaurant Discounts across the US
Hilton Hotels Discount
Free RTD Ecopass
Sick Pay
401(k)
Come join our Front Office team in Boulder! We are looking for those who have a passion for creating unique experiences.
At Sage Hospitality we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our team members. We believe in being true to ourselves and employing our passions. We are not just looking for employees; we are looking for storytellers; we are looking for experiential guides! Our guides are laid-back but attentive, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community!
*** posting will be active through 10/10/2025 **
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the frontdesk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
Paid Sick Time (Part & Full Time)
Employee assistance program (Part & Full Time)
Great discounts on Hotels, Restaurants, and much more (Part & Full Time)
Medical, dental, & vision insurance (Full Time Only)
Health savings and flexible spending accounts (Full Time Only)
Basic Life and AD&D insurance (Full Time Only)
Paid time off for vacation, and holidays (Full Time Only)
Tuition Reimbursement (Full Time Only)
Salary USD $18.00 - USD $22.00 /Hr.
$18-22 hourly Auto-Apply 8d ago
Front Desk Agent
Travelodge Cheyenne
Front desk agent job in Cheyenne, WY
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a FrontDeskAgent for the TRAVELODGE/PENNY'S DINER of CHEYENNE, WY.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Responsibilities
Greet guests and manage check-ins and check-outs
Handle reservations, cancellations, and room assignments
Assist guests with questions, directions, and local recommendations
Address and resolve guest concerns professionally
Maintain accurate guest records and room key inventory
Support frontdesk operations as needed
Requirements:
Experience with an IHG branded hotel highly desired
Be able to manage time effectively, complete required tasks on time
Knowledge of and ability to operate computer equipment and the reservations system.
Education & Experience:
High School diploma or equivalent required
Stable work history required
Strong understand of Microsoft Office products (Excel, Word, Outlook)
Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you!
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$32k-39k yearly est. Auto-Apply 48d ago
Front Desk Agent I
Grand America Hotels & Resorts 4.4
Front desk agent job in Cheyenne, WY
Employee Benefits and Perk Package:
Cross training and Advancement opportunities
Medical, Dental, & Vision Insurance coverage (full time only)
Health & Flexible Savings Accounts (full time only)
401K with 6% match (full time only)
Life Insurance (full time only)
Long term Disability (full time only)
Accident Insurance, Hospital Indemnity Insurance, and Critical Insurance (full time only)
Generous paid time off, up to 128 hours after 90 days (full time only)
Employee Discounts on merchandise, meals, fuel, rooms, & golf course
Exclusive employee discounts through Perkspot
Tuition Reimbursement Program (full time only); Up to 75% reimbursement for approved majors
Employee Assistance Program through Headspace
TITLE: FrontDeskAgent I
DEPARTMENT: Rooms
REPORTS TO: FrontDesk Manager
PAY: Non-exempt; Hourly; $14/hr plus commission
The Front Office Agent is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors. Often a guest's first impression of a property is the result of the FrontDeskAgent's skills and abilities. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.
Due to the 24/7 nature of our business, must be available to work any shift, including weekends or holidays, at Manager's request.
Physical Demands:
Work involves exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. This position requires standing for up to six hours at a time.
Job Responsibilities:
Welcome, check-in/check out and direct guests at arrival.
Review all arrivals.
Assist with guest concerns, requests, inquires, and reservations.
Complete shift check list and necessary reports timely.
Monitor guests accounts and room inventory.
Always anticipate guest requests and offer options to meet and exceed their expectations.
Maintain a professional image in appearance, attire, and conduct at all times.
Adhere to hotel and departmental policies and procedures.
Answer all phone calls within three rings. Return email and phone messages the same day.
Communicate all information that is pertinent and necessary to the department head both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word and other computer programs. Excellent knowledge of Opera account management system, while utilizing Opera as an account/organizational tool; have a working knowledge of local and regional competition.
Conduct all sales related interactions with the highest level of professionalism while maintaining specified GAHR standards.
General Responsibilities:
Attends departmental meetings.
Implement process improvements and best practices.
Adheres to appropriate standards of conduct, dress, hygiene, and appearance.
Strictly adheres to the hotel's policy on Confidentiality and Ethics.
To carry out any additional tasks and projects as requested by the Front Office Manager.
Competencies & Skills
Essential:
Accountability
Ethics/Integrity
Winning Attitude
Superior Customer Service and Communication Skills
Desirable/Preferable:
Embraces Change
Strategic Thinker
Learning and Continuous Development
Teamwork/Team Player
Personality Traits
Essential:
Confident
Self-Motivated
Good Organizational skills
Outgoing & friendly
Desirable/Preferable:
Creative
Sense of Humor
Energetic
Knowledge & Language
Essential:
Strong communications (telephone and in person).
Intermediate to advanced computer proficiency
Basic knowledge of hotel operations
Desirable/Preferable:
Basic working knowledge of OPERA /PMS systems
Additional languages
Education & Experience
High School Diploma or equivalent
Prior cash handling experience preferred
Prior hospitality/customer service experience preferred
$14 hourly 12d ago
Hotel Front Desk (GSA) Over Night
Sandpiper Hospitality Management, LLC
Front desk agent job in Fort Collins, CO
Overnight Guest Services Ambassador (GSA): The Nighttime Operations Anchor!
Your Challenge: Command the FrontDesk and Ensure Seamless Guest Experience and Security During Overnight Hours!
Ready to be the reliable anchor for our guests and property during the critical overnight hours? Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market , as our next Overnight Guest Services Ambassador (GSA)!
This is a vital overnight, multi-faceted role where you are the sole "face" and operational authority for the hotel, ensuring an excellent and secure guest experience by conducting frontdesk operations with efficiency and thoroughness. You'll manage guest relations, safety protocols, and essential support tasks while demonstrating your commitment to our value to "Do the Right Thing."
Core Duties: Overnight Guest Relations & FrontDesk Operations
As the Overnight GSA, you are the operational pivot, responsible for maintaining high standards of service and security throughout the night.
Key Responsibilities Include:
Exceptional Guest Relations (Night Shift): Provide an excellent guest experience for all arriving and in-house guests. Manage guest conflict and respond to situations as they arise during quiet hours.
FrontDesk Coordination: Coordinate frontdesk operations such as late check-ins, early check-outs, reservations, and security checks . Respond to guest service calls efficiently and expediently .
Safety & Emergency Response: Ensure safety of the building and occupants ; contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency .
Inspections & Compliance: Inspect studios and public spaces overnight according to company and brand standards. Ensure all policies and procedures are accurately followed at all times .
Sales, Revenue & Cross-Functional Support
You play a direct role in preparing the property for the next business day and contribute to financial success.
Revenue Management: Review Studio Inventory daily overnight to ensure maximization of studio revenue . Follow revenue management guidelines as directed. Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue.
Administrative & Documentation: Document work activity using the appropriate log and according to policy, accurately recording all overnight events.
Support Duties: Perform Laundry Duties , including sorting, washing, drying, and folding of company linen and terry , as well as general cleaning/maintenance of the laundry facilities.
Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.
Shift Requirements and Qualifications
This role requires extreme reliability, independence, and an ability to work overnight hours.
Overnight Commitment: GSAs are required to stay on site for their entire shift until relieved . A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available.
Qualifications & Essential Skills
Skills: Must have effective communication with staff and guests , effective conflict management , and effective negotiation and sales skills .
Abilities: Ability to read, comprehend, and follow written procedures . Must be able to respond calmly in situations of conflict and stress , adapt to changes in daily work , and problem solve in a timely manner .
Are You Our Next Nighttime Operations Anchor?
If you are dependable, thrive working independently overnight, and possess the necessary composure and dedication to service, we want to hear from you!
This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.
Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated.
Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces
$32k-40k yearly est. Auto-Apply 60d+ ago
Hotel Front Desk (GSA) Over Night
Sandpiper Property Mgt
Front desk agent job in Fort Collins, CO
Overnight Guest Services Ambassador (GSA): The Nighttime Operations Anchor!
Your Challenge: Command the FrontDesk and Ensure Seamless Guest Experience and Security During Overnight Hours!
Ready to be the reliable anchor for our guests and property during the critical overnight hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Overnight Guest Services Ambassador (GSA)!
This is a vital overnight, multi-faceted role where you are the sole "face" and operational authority for the hotel, ensuring an excellent and secure guest experience by conducting frontdesk operations with efficiency and thoroughness. You'll manage guest relations, safety protocols, and essential support tasks while demonstrating your commitment to our value to "Do the Right Thing."
Core Duties: Overnight Guest Relations & FrontDesk Operations
As the Overnight GSA, you are the operational pivot, responsible for maintaining high standards of service and security throughout the night.
Key Responsibilities Include:
Exceptional Guest Relations (Night Shift): Provide an excellent guest experience for all arriving and in-house guests. Manage guest conflict and respond to situations as they arise during quiet hours.
FrontDesk Coordination: Coordinate frontdesk operations such as late check-ins, early check-outs, reservations, and security checks. Respond to guest service calls efficiently and expediently.
Safety & Emergency Response: Ensure safety of the building and occupants; contacting emergency services/law enforcement when needed. Be able to respond effectively and according to procedure in times of emergency.
Inspections & Compliance: Inspect studios and public spaces overnight according to company and brand standards. Ensure all policies and procedures are accurately followed at all times.
Sales, Revenue & Cross-Functional Support
You play a direct role in preparing the property for the next business day and contribute to financial success.
Revenue Management: Review Studio Inventory daily overnight to ensure maximization of studio revenue. Follow revenue management guidelines as directed. Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue.
Administrative & Documentation: Document work activity using the appropriate log and according to policy, accurately recording all overnight events.
Support Duties: Perform Laundry Duties, including sorting, washing, drying, and folding of company linen and terry, as well as general cleaning/maintenance of the laundry facilities.
Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.
Shift Requirements and Qualifications
This role requires extreme reliability, independence, and an ability to work overnight hours.
Overnight Commitment: GSAs are required to stay on site for their entire shift until relieved. A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available.
Qualifications & Essential Skills
Skills: Must have effective communication with staff and guests, effective conflict management, and effective negotiation and sales skills.
Abilities: Ability to read, comprehend, and follow written procedures. Must be able to respond calmly in situations of conflict and stress, adapt to changes in daily work, and problem solve in a timely manner.
Are You Our Next Nighttime Operations Anchor?
If you are dependable, thrive working independently overnight, and possess the necessary composure and dedication to service, we want to hear from you!
This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.
Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated.
Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces
$32k-40k yearly est. Auto-Apply 60d+ ago
Hotel Front Desk Agent
Innventures Hotel Mgmt Co 3.4
Front desk agent job in Boulder, CO
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - FRONTDESKAGENT
Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a FrontDeskAgent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.
A TYPICAL DAY:
Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.
Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the hotel through teamwork and collaboration with all departments.
REQUIREMENTS:
Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.
POTENTIAL CAREER PATH:
Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$32k-38k yearly est. Auto-Apply 60d+ ago
Front Desk Associate
Genesis Health Clubs 3.8
Front desk agent job in Fort Collins, CO
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
Wellness resources
This position will be responsible for the day-to-day operations of the FrontDesk including, the processing of guest check ins, member retention and maintaining quality customer service.
Duties and Responsibilities:
Executes procedures as outlined by frontdesk manual
Answer phones, take messages and transfer calls
Knowledgeable of Clubs amenities and surroundings
Communicates kindly and sincerely using members name
Attends all staff and club meetings and events
Establish and maintain professional relationships with members and staff
Ensures frontdesk is clean, maintained and organized at all times
Ability to respond quickly and appropriately to emergency situations
Expectations:
Present a professional demeanor at all times when representing the Genesis Health Clubs
Provide input in developing strategies to support club goals and objectives
Ability to respond to common inquiries or complaints from members
Job Requirements:
Available to work weekends and evenings and holidays
Must hold current CPR certification or obtain within 60 days of start date
Ability to work well with others
Experience in cash handling and credit cards
Customer service abilities
Physical Requirements:
Ability to stand for long periods of time
Ability to lift up to 35 pounds
Ability to communicate with guests and other associates, including reading, writing and speaking
$29k-38k yearly est. 3d ago
Front Desk Staff
The Spot 4.1
Front desk agent job in Boulder, CO
Reports To: Operations Manager Type of Position: Part-Time, Hourly, Staff
Salary Range: $16.82 - $19.50 Hourly
Company Mission: By serving our communities with an open & inclusive environment and remarkable climbing experiences, The Spot provides customers and staff with experiences & opportunities that develop strong bodies, healthy minds, and friendships for life.
Job Description:
As FrontDesk Staff, you will play a key role in upholding The Spot's mission by delivering exceptional customer service and ensuring smooth operations of the gym. Help create a safe, enjoyable, and high-quality climbing experience for all members and visitors. Take responsibility to assist with retail operations, enforcing gym rules & regulations, conduct belay tests, risk management, and troubleshoot POS issues. This role also requires you to be an active brand ambassador, promoting our gym,community, and sport through positive and professional interactions with customers.
Position Responsibilities:
Customer Experience:
Serve as the first friendly, positive point of contact for all members and guests.
Engage with members by walking the floor and foster a welcoming, supportive, positive environment.
Address customer inquiries, concerns, and issues as necessary.
FrontDesk Operations:
Facilitate and manage member check-ins, member and guest data.
Handle transactions, including payments and retail sales, efficiently and accurately.
Answer and direct calls, providing accurate information and assistance.
Maintain a clean, welcoming gym environment by monitoring cleanliness, music, temperature and other factors.
Safety & Risk Management:
Conduct gym tours, orientations and belay tests according to established procedures.
Proactively monitor climbing areas to ensure safety and enforce gym rules.
Follow emergency procedures as needed to address any incidents.
Team Collaboration & Communication:
Work collaboratively with other staff and departments
Attend mandatory staff meetings, training sessions, and events.
Communicate operational issues and improvements to management.
Sales & Retail Operations:
Identify customer needs and recommend appropriate products and services.
Mange retail operations including sales, restocking inventory and answering product inquiries.
Ensure accurate completion of Z-Out reports for weekly deposits.
Brand Ambassadorship:
Represent The Spot professionally and positively, both, on and off the clock.
Promote the gym, community, and climbing culture through friendly and professional interactions.
Administrative & Miscellaneous Duties:
Ensure up-to-date knowledge of gym policies, programs, and events
Complete Reports (Cash draw “Z-out” Reports, Incident Reports)
File necessary paper work including membership and crashpad rental forms
Assist with troubleshooting POS and membership-related issues
Manage time clock responsibly and adhere to scheduling requirements.
Qualifications
Qualifications:
Climbing Experience:
Certified belayer with strong knowledge of climbing techniques, equipment, and terminology.
Ability to qualify customers for top-rope belaying and lead climbing.
Physically able to top-rope belay and stand for extended periods of time.
Customer Service:
Friendly, approachable and committed to exceptional customer connection and service.
Skilled in conflict resolution, enforcing policies, and customer relations.
Communication Skills:
Excellent verbal and written communication skills
Ability to follow verbal and written instructions, enforce gym policies, and handle customer concerns
Adaptability:
Comfortable working in a dynamic and changing environment.
Ability to work independently and in teams.
Technical Skills:
Proficient with Rock Gym Pro (RGP) and Google Suite.
Experience handling cash and processing credit card payments.
Retail sale experience is a plus!
Additional Requirements:
Minimum Age: 18
Work a minimum of 12 hours per week two shifts (2 Shifts)
Background check required
TIPs Certification (Applicable Gyms)
Reports/logs:
Submit the following to the direct supervisor:
As they occur:
Incident Reports
Membership updates (new , change, freeze, or exit forms)
Crashpad Rental Forms
Facility or computer issues
At shift end
Cash draw “Z-Out” report and analysis
Periodic peer, supervisor, and business feedback & review
Key Contributions:
Create a safe, welcoming and positive environment for all gym users.
Support seamless operations through collaboration, proactive problem solving, and attention to detail
Uphold the gym's reputation as a leader in climbing culture and community engagement.
Performance Criteria:
Follows the Mission Statement of Business
10%
Achieves Position Responsibilities
80%
Exceeds Job Expectations
10%
Environmental and Physical Demands:
Ability to sit, stand, and move around the facility for extended periods.
Ability to lift and carry up to 20lbs
Manual dexterity required for operating a computer keyboard, handling documents, and using office equipment
Ability to work in a confined area.
Ability to hear and speak clearly.
Ability to see details of objects at close range.
Benefits: We take care of our team with benefits that support your health, lifestyle, and future depending on position status. Enjoy comprehensive medical, dental, and vision coverage, paid sick time, and optional supplemental insurance like accident, life, and short-term disability. Plan ahead with a 401(k) retirement plan and make your commute easier with RTD transit passes. As a part of the team, you'll receive a free membership to The Spot for you and a loved one. The Spot offers a comprehensive benefits package, including medical, dental, and vision insurance, sick time, for full time staff. Including supplemental insurance such as Accident, Life, and Short Term Disability. We also offer a 401(k), RTD passes, and company perks such as free membership are also available to regular staff.
Apply by Date: UPDATE PER POSTING
Apply at: **********************************
$16.8-19.5 hourly 3d ago
Front Desk Associate
Boulder 4.0
Front desk agent job in Boulder, CO
WHO WE ARE:The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. WHO WE ARE LOOKING FOR:We are looking for a highly motivated and experienced FrontDesk Associate for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, and booking clients. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you! RESPONSIBILITIES:
Increase membership sales and retail sales
Greet visitors and provide an excellent customer experience
Book appointments in person or by phone
Contribute to group operations, such as inventory maintenance
Maintain a clean and inviting environment
REQUIRED SKILLS:
1+ years customer service or retail sales experience
Strong attention to detail
Ability to multitask in a fast-paced environment
Ability to work some weekends and some evenings
Experience with MindBody Software is a plus!
WHY JOIN OUR TEAM?
Hourly wage; commensurate with experience + Commissions on sales
Growth opportunities
Free lash extensions and all other salon services
Discounts on retail products
Compensación: $16.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
WHAT WE DO:
The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.
WHY JOIN OUR TEAM:
We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you'll get both intensive theory-based
and
hands-on education to further your professional careers.
Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.
$16 hourly Auto-Apply 60d+ ago
Front Desk Associate
Loveland 3.6
Front desk agent job in Loveland, CO
Position OverviewThe FrontDesk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties.
We Offer
Competitive pay
Training programs
Employee discounts and perks
Promotion opportunities
Fitness-minded workplace culture
Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)
Plus, additional perks!
Responsibilities
Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym
Personally checks each member into the gym using the proper check-in procedures
Register all guests into the gym using proper registration procedures
Provides new guests with a tour of the gym and helps answer questions about current membership options
Assists guests with purchasing a new membership
Answers phone in a professional and courteous manner and uses proper phone greeting techniques
Processes retail and concession sales
Cleans and maintains the frontdesk area
Requirements
Excellent customer service skills
Ability to communicate effectively with both staff and members
Ability to multi-task
About Gold's GymWhat started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
. Compensation: $15.00 per hour
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
$15 hourly Auto-Apply 60d+ ago
Guest Service Agent
Broomfield Homewood Suites By Hilton
Front desk agent job in Broomfield, CO
Job Description
Guest Service Agent/FrontDeskAgent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/FrontDeskAgent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
$30k-37k yearly est. 9d ago
Front Desk Receptionist - Boulder, CO
Mindful Support Services 4.2
Front desk agent job in Boulder, CO
Job Type: Full-time Salary: $19.00 per hour Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you've come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.
About the Company
Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 2,000 providers throughout our 20+ locations, and we are continuing to grow!
About the role
The Provider Support Specialist (PSS) serves as first-tier support for provider members, providing a high level of customer service and follow-through for the administrative tasks for their independent businesses. They will build and maintain a working and professional relationship with providers in their locations, as well as participate in company-wide workflows geared toward supporting the entire provider group. They will become an expert on all relevant administrative needs of the providers they serve and will provide a high level of customer service to providers and the clients they serve. The PSS will be a supportive driver for the growth of the company as the providers' ability to practice productively and efficiently will contribute greatly to the company's success.
This role requires proactive communication and the ability to critically think through what each individual provider member needs in order to manage their client load effectively. You will work closely with the OM, in addition to the Intake Department, and Billing and Collections Teams to successfully resolve requests. This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The PSS should be knowledgeable, resourceful, analytical, adaptable, and organized with the ability to build rapport with providers (our customer), while also upholding the goals of the business.
Key Responsibilities
* Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks.
* Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone.
* Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments.
* Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained.
* Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures.
* Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
* Support with maximizing providers' schedules by scheduling for new and returning clients.
* Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise.
* Maintain HIPAA guidelines and ensure PHI is secure at all times.
* Support with client complaints and escalate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role.
* Assess current processes and make recommendations for improvements when applicable. Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions.
* Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise.
$19 hourly 1d ago
Front Desk Associate PT/FT
Scenthound
Front desk agent job in Boulder, CO
Replies within 24 hours Benefits:
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Perks and Benefits:
Direct career growth path to Management positions and additional opportunities
Competitive hourly base pay, plus tips; sales bonuses
Merit-based pay increases
Complimentary service membership
About the Position: The Sales & FrontDesk Associate is a key position at Scenthound, focused on selling Care Club memberships and educating dog parents on over all wellness, while providing exceptional service to every customer. Full-time and part-time roles are available.
This position requires:
Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment
Who We Are Looking For:We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & FrontDesk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales through health and wellness education
Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer - responsible for daily cash handling
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards
Compensation: $16.00 - $20.00 per hour
$16-20 hourly Auto-Apply 60d+ ago
Front Desk MedSpa Receptionist
Princeton Medspa Partners
Front desk agent job in Loveland, CO
Job DescriptionAbout Us: Allura Skin, Laser & Wellness Clinic is a full service medically focused skin care and wellness clinic dedicated to enhancing the lives of our patients - both women and men. Voted NOCO's Best MedSpa , we are proud to offer advanced technologies and techniques in the field of aesthetics and wellness, as well as top medical grade skin care products. Our commitment is to provide safe, personalized services in a relaxed atmosphere with an experienced team. With frequent advances in the science of skin rejuvenation and overall wellness, our professionals ensure they have the training and product knowledge they need to best serve you!
Job Overview:
We are looking for a friendly, professional, and detail-oriented full-time FrontDesk Receptionist to join our dynamic team at Allura. As the first point of contact for clients, you will play an integral role in providing exceptional customer service and supporting the day-to-day operations of the spa. You will greet clients, schedule appointments, manage phone calls, and assist with various administrative tasks to ensure a smooth and welcoming experience for our guests.
*This position must have the flexibility to work Saturdays.
* This position must be able to work between two locations (Fort Collins & Loveland)
Key Responsibilities:
Client Relations: Greet clients upon arrival, check in, and ensure they feel comfortable and welcome. Provide them with any necessary forms or information about their upcoming treatments.
Appointment Scheduling: Answer phone calls, emails, and online inquiries, assist clients in booking appointments, and handle rescheduling or cancellations as needed.
Administrative Support: Manage client intake forms, update databases, and maintain organized records of client information and appointment history.
Point of Sale: Process payments, handle cash transactions, and ensure accurate billing for services and products.
Product Sales: Assist clients with inquiries about retail products and promote special offers or packages to enhance their experience.
MedSpa Environment: Ensure the frontdesk and waiting area are clean, tidy, and stocked with necessary supplies.
Collaboration: Work closely with medical professionals to ensure clients receive the best service. Communicate treatment updates and client needs to the appropriate team members.
Qualifications:
Previous experience in customer service or frontdesk operations, ideally in a Medspa, Plastic Surgery, Aesthetics or Dermatology.
Strong verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Professional appearance and demeanor.
Familiarity with booking software and point-of-sale systems is a plus.
Excellent attention to detail and organizational skills.
Knowledge of beauty or wellness services is a plus.
Ability to maintain client confidentiality and adhere to HIPAA regulations.
Benefits:
Medical, Dental, Vision, and Generous PTO and Holiday Pay.
Employee discounts on services and products
Opportunity to grow in a thriving med spa environment
Friendly and supportive team atmosphere
Compensation:
Pay Range is between $18.00 and $20.00 per hour
Starting rate is depending on experience
How to Apply:
Please submit your resume, cover letter, and any relevant certifications to apply.
If you're passionate about delivering exceptional service and enjoy working in a vibrant, client-focused environment, we want to hear from you!
Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
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$18-20 hourly 1d ago
Front Desk Receptionist
ADVU Advanced Urology C
Front desk agent job in Boulder, CO
Why Join Us?
At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.
We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!
:
The FrontDesk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.
Responsibilities
The goal is to create a positive and professional first impression of the practice and show the patients that we care.
Schedule appointments and assist with scheduling any additional testing directed by the physician.
Ensure all required patient paperwork is compiled for that day's appointments.
Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Scan the patient's driver's license and insurance card(s) front and back into Ntierprise.
Ensure all required referrals are obtained, scanned into the EMR, and linked to that day's appointment within Practice Management.
Reconcile payment batches at the end of every day and turn them in to the Site Manager.
Schedule follow-up procedures and coordinate any local ASC cases.
Assist patients with the completion of the Phreesia registration system.
As part of your position's requirements, you are expected to travel to other sites within a reasonable geographic region.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications
Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
1 - 2 years of customer service.
Key Competencies
Excellent customer service.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Multitasking and proactive problem-solving.
Travel
Ability to travel to other sites as necessary.
Job Type: Full-Time
Pay Range: $18.50 - $21.00 per hour
Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.
This position has no close date. Applications will be accepted until an offer has been extended and accepted.
Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.
$18.5-21 hourly Auto-Apply 7d ago
Front Desk Associate PT/FT
Scenthound South Boulder, Co
Front desk agent job in Boulder, CO
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Perks and Benefits:
Direct career growth path to Management positions and additional opportunities
Competitive hourly base pay, plus tips; sales bonuses
Merit-based pay increases
Complimentary service membership
About the Position:
The Sales & FrontDesk Associate is a key position at Scenthound, focused on selling Care Club memberships and educating dog parents on over all wellness, while providing exceptional service to every customer. Full-time and part-time roles are available.
This position requires:
Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & FrontDesk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:
Drive membership sales through health and wellness education
Drive key performance indicators average ticket price and rebook ratio through memberships, service
add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer responsible for daily cash handling
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards
$25k-34k yearly est. 18d ago
Front Desk Associate
Thornton 4.6
Front desk agent job in Thornton, CO
FrontDesk Associate - Gold's Gym Thornton The specific shifts are for Weekends and Evening during the week. 12-15 hours total. Please do not apply if this does not fit your availability.
Gold's Gym Thornton is Denver's premier gym for lifting! We have the best lifting equipment around, amazing ascetics, and an awesome vibe! and need a team member to help facilitate our member's experience!
The FrontDesk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.
This detail-oriented individual will possess excellent customer service skills and the ability to communicate effectively with both staff and members. Basic understanding of accounting principles, cash processing procedures and computer skills required. Compensation: $16.00 per hour
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
$16 hourly Auto-Apply 60d+ ago
Guest Service Agent
Spirit Hospitality LLC
Front desk agent job in Thornton, CO
The Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, handles all special requests for services or information in accordance with standard policies and procedures.
RESPONSIBILITIES
Register guests and assign rooms accommodating special request whenever possible
Assist in pre-registration and blocking of rooms for reservations
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures
Understand room status and room status tracking
Know room locations, types of rooms available, and room rates
Use promotional selling techniques to sell rooms and to promote other services of the hotel
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary
File room keys
Process guest check-outs.
Post and file all charges to guest, mater, and city ledgers accounts
Follow procedures for issuing and closing safe deposit boxes
Use proper telephone etiquette
Use proper mail, package, and message handling procedures
Read and initial the pass-on log and bulletin board daily. Must know of daily activities and meetings taking place in the hotel.
Attend meetings as required by management
Coordinate guestroom maintenance work with the maintenance department
Report any unusual occurrences or request to the manager or assistant manager
Maintain the cleanliness and neatness of the frontdesk area
All other duties, as assigned.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES
The Guest Service Agent must demonstrate knowledge in the following areas:
- Customer Service experience
- Know room locations, types of rooms available, and room rates
- Comprehension of Spirit Hospitality and hotel's scheduling system-understand room status and room status tracking
- Know Hotel brand standards
- Know Accident prevention policies
- Know all Safety and Emergency procedures
- Knowledge of front office equipment
This Position must demonstrate the following mental and physical skills:
- Analytical and problem-solving skills
- The ability to learn and adapt to technology used within the hotel
- Excellent verbal and listening communication skills
- Stress & time management skills
- Ability to work well independently and in a group
- Ability to stand for eight hours
- Ability to perform physical requirements of the position
- Ability to push and pull 30lbs.
This position must demonstrate the following personal attributes:
- be respectful, honest, and trustworthy
- possess cultural awareness and sensitivity
- demonstrate sound work ethics
- demonstrate professional personal presentation through dress, communication, and actions
WORKING CONDITIONS
Physical Demands
The Guest Service Agent will spend 8 to 10 hours a day walking or standing. This position will be required to bend at the knees and waist, squat, reach over-head, and extend arms out in front. This position works in an indoor setting. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Environmental Conditions
The Guest Service Agent may be interrupted frequently to meet the needs and requests of guests. This position may find the environment to be busy and loud at times.
Salary Description Hourly
$30k-37k yearly est. 60d+ ago
Yoga Studio Front Desk Associate (Yoga Studio Wellness Advisor/Sales)
Yogasix-Nine Mile
Front desk agent job in Lafayette, CO
Job Title: Wellness Advisor/FrontDesk Associate/Sales
Reports to: General Manager
YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is empowering, encouraging, and fun. YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United States.
POSITION:
The Wellness Advisor assists the General Manager with new membership sales as well the retention of current members. The Wellness Advisor provides superior customer service while assisting new and current students in class selections, answering membership questions, and transacting merchandise purchases. We expect you to be excited about meeting and greeting our customers and be part of building a strong YogaSix community. The Wellness Advisor also assists with studio cleanliness.
JOB REQUIREMENTS:
Excellent sales, communication, and customer service skills
Goal-oriented with an ability to achieve sales targets
Strong customer service skills
Ability to learn and use the Club Ready software system
Must be fluent in English and have excellent communication skills via in person, phone and email
Must be able to work under pressure and meet tight deadlines
Must have proficient computer skills
Daily and/or occasional travel may be required
Attend special events and trainings as needed
Part time
RESPONSIBILITIES:
Execute full sales process of lead generation, follow up, and closing the sale
Meet and exceed sales goals as established by the General Manager
Conduct studio tours with new prospects to build rapport to facilitate sales
Be knowledgeable about products, programs and pricing
Emphasize and enforce objectives of the studio as a fitness and wellness provider
Book quality appointments to achieve monthly sales quota
Participate in grassroots/community events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio
Assists with maintaining a clean, safe and inviting environment
Assumes responsibility for developing selling skills
Other duties as assigned
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job
May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
Must be able to effectively hear in person and via telephone
COMPENSATION & PERKS:
This position offers a competitive hourly wage
Commission paid on sales
Opportunity for bonus based on performance.
Opportunity for growth within the studios including additional sales and management positions
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How much does a front desk agent earn in Fort Collins, CO?
The average front desk agent in Fort Collins, CO earns between $30,000 and $43,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Fort Collins, CO
$36,000
What are the biggest employers of Front Desk Agents in Fort Collins, CO?
The biggest employers of Front Desk Agents in Fort Collins, CO are: