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Front desk agent jobs in Franklin, TN - 128 jobs

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  • TSP LEAD FRONT DESK ASSOCIATE - 01122026-74258

    State of Tennessee 4.4company rating

    Front desk agent job in Dickson, TN

    Job Information State of Tennessee Job InformationOpening Date/Time1/12/2026 12:00AM Central TimeClosing Date/Time01/25/2026 11:59PM Central TimeSalary (Monthly)$2,581.00Salary (Annually)$30,972.00Job TypeFull-TimeCity, State LocationBurns, TNDepartmentEnvironment and Conservation LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, TENNESSEE STATE PARKS DIVISION, DICKSON COUNTY For more information, visit the link below: Qualifications Education and Experience: Education equivalent to a High School Diploma and one year of customer service experience. Substitution of Education for Experience: One year of customer service experience may be substituted for the required education on a year-for-year basis Examination Method: Education and Experience,100%, for Preferred Service positions. Overview Summary: Under immediate supervision, responsible for acting as a front desk associate and provides training related to related to for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties. Distinguishing Features: This classification is responsible for leading and training Tennessee State Parks employees on front desk activities and customer service including: checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience. Responsibilities Provides customer service to guests by operating a front desk in a Tennessee State Park by performing the following duties: Confirm and manage guest reservations, greets guests, assigns rooms, track room availability and occupancy, managing and routing inbound calls, and other customer service responsibilities as needed. Responsible for the training and leading of the front desk staff in a Tennessee State Parks hospitality business to provide clerical support and customer service. Works with the Sales department to maximize revenue. Responsible for administering the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft. Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedules daily group activities. Utilizes yield management effectively and within TDEC policies. Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before checkout. Coordinates with housekeeping and maintenance staff to resolve any reported issues to ensure guest satisfaction. Communicate with housekeeping to identify vacated rooms ready for cleaning. Ensure all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor. Competencies (KSA's) Competencies: Approachability Career Ambition Composure Conflict Management Customer Focus Humor Integrity and Trust Listening Patience Problem Solving Time Management Understanding Others Knowledge: Sales and Marketing Mathematics English Language Customer and Personal Service Clerical Skills: Writing Time Management Speaking Social Perceptiveness Service Orientation Reading Comprehension Mathematics Complex Problem Solving Active Listening Abilities: Auditory Attention Deductive Reasoning Mathematical Reasoning Memorization Oral Comprehension Oral Expression Speech Clarity Stamina Time Sharing Trunk Strength Written Comprehension Written Expression Tools & Equipment Telephone Computer Calculator Cash register Property Management System
    $31k yearly 5d ago
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  • Front Desk Associate

    Healthsource Chiropractic 3.9company rating

    Front desk agent job in Franklin, TN

    Benefits: PTO and other great benefits Continuous clinical and business training Company-paid CEU's Company-paid MalPractice Insurance If health and wellness are important to you, and you have a passion for helping people improve their lives and health, this may be the perfect position for you! We are a fast-paced, upbeat chiropractic and progressive rehab clinic helping patients get back to doing what they love through chiropractic care, progressive rehab (PT), and other wellness services. If you are energetic, friendly, fun, purpose-driven, motivated, and a team player, we should talk! And because everything in our office moves quickly and there are multiple tasks to be completed, your strong phone, computer, and people skills are all vital. You'll be involved in many areas of the practice including promotional communications, helping people, customer service, and handling finances. You'll enjoy great pay, the opportunity to earn monthly bonuses, and benefits! Who you are:Do you have a gift for meeting new people and getting them to like you? Do people look to you first for help because they know it will get done? Are you quick to smile and have contagious enthusiasm? Do you derive a great deal of pleasure and strength from developing professional relationships with clients? Do you have a conscientiousness for doing things right and following tasks through to completion? What you will do: Insurance verifications Create financial worksheets Deliver financial reviews with patients Make product and supplement recommendations based on the doctor's treatment plan Scan incoming insurance EOBs Assist with marketing campaigns, creative content, community outreach Weekly patient reporting Maintain confidentiality as it pertains to HIPAA guidelines Work with the rest of the team to keep the clinic clean and clutter-free Manage patient flow between Doctor, Rehab, and Front Desk to ensure Patient experience is efficient, fun, and effective Maintain patient accounts by obtaining, recording, and updating personal and financial information Collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims Maintain business office inventory Other Administrative tasks What you need Two-year degree or more is preferred but not required Previous experience in customer service must be demonstrated If you feel you would be a great fit in our office please apply! We look forward to speaking with you! Compensation: $16.00 - $20.00 per hour WHAT WE DO: At HealthSource Chiropractic, we don't just focus on chiropractic care-we prioritize the patient experience with a special emphasis on personalized care and well-being. We offer state of the art chiropractic treatments, personalized care plans, and holistic wellness services. When patients come to our clinic, they gain the power to reclaim their health and to get back to doing what they love- pain free. We offer comprehensive training and support to help our team succeed. To learn more about our exciting opportunity and then take the next step toward becoming a HealthSource team member today, simply contact us for more information. JOIN THE HEALTHSOURCE TEAM AND… Be a part of the ever-growing team focused on blending personalized and customized chiropractic and wellness care- in order to provide each patient with a unique treatment care plan! Access ongoing support and join a community of chiropractors, rehab specialists, billing specialist, and front desk specialists to enhance your skills and advance your career. Build a rewarding career with substantial earning potential Experience a practice environment that feels like home, with colleagues who feel like family. Spend your days in a professional, inviting clinic and foster meaningful connections with patients. Help patients achieve optimal health and wellness each day.
    $16-20 hourly Auto-Apply 60d+ ago
  • Front Desk Agent

    Arbor Lodging 3.5company rating

    Front desk agent job in Franklin, TN

    Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
    $25k-31k yearly est. 17d ago
  • Reservations Agent - Full Time

    Corporate Flight Management 4.0company rating

    Front desk agent job in Smyrna, TN

    Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs: Insurance Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service. Leaves of Absence Eligible for various types of leave, including: Medical Leave Non-Medical Family Care Leave Maternity and Paternity Leave Personal Leave Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding. Compensation Details The starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate. Equal Employment Opportunity Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************. Join Our Growing Team Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success. Summary of Essential Duties The Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations. Key Responsibilities Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. All agents will be called to solve customer-related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently. Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Show dedication and commitment to always handling telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service. Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. Process airline schedule changes and inform internal and external customers of changes. Process queues with efficiency and accuracy according to department protocol. Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. Work within team to achieve performance standards for all brands and air department duties. Provide assistance over the phone for in-house reservation agents and managers. Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and car rental accommodations for Charter trips and/or positioning for training. Ability to keep open communication with other team members. Work directly with management on problem solving. Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis. Maintain the integrity of the company and our airline partners. Be available to work any shift during business hours including rotating weekends if necessary. Perform other job-related duties as assigned by management Qualifications Be at least 18 years of age Prior customer service experience preferred but not required. Be authorized to work in the United States and able to travel in and out of the United States. Must have a valid driver's license and good driving record. Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required. Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares Able to type 30 words per minute. Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. Possess strong leadership and organizational skills. Must have well-developed people skills and ability to work with a variety of personalities. Able to coordinate multiple priorities and meet deadlines. Able to handle interruptions and a fast-paced environment. Maintain strong attention to detail. Be self-motivated and able to motivate others. Ability to work independently and as part of a team. Excellent communication skills both written and verbal delivered with tact and professionalism Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks. To support the operations, a Reservations Agent must be willing to work nights (including overnight shifts between the hours of 9:00PM to 6:00AM), weekends, holidays, as well as a varying schedule. Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.
    $16.5-21.5 hourly 10d ago
  • Hotel Front Desk Agent (Part Time)

    Skyline Smyrna Hotel LP

    Front desk agent job in Smyrna, TN

    Job DescriptionBenefits: Employee discounts Free uniforms Paid time off Job Title: Front Desk Agent Company: Courtyard by Marriott Nashville - Smyrna Courtyard Nashville Smyrna is looking for a friendly, professional, and customer service-oriented Front Desk Agent to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment. Key Responsibilities: Greet and welcome guests with a warm, professional demeanor, ensuring a seamless check-in and check-out experience using Marriott's PMS system. Handle guest inquiries, concerns, and special requests with professionalism and efficiency. Process reservations, modifications, cancellations, and payments while maintaining billing accuracy. Answer phone calls and emails, providing assistance with bookings and general inquiries. Offer recommendations on hotel amenities, local dining options, and attractions. Coordinate with housekeeping and maintenance teams to address guest requests promptly. Maintain accurate guest records while upholding confidentiality and security standards. Resolve guest concerns or complaints in a courteous and timely manner. Follow Marriott brand standards and adhere to hotel policies to ensure a high level of service. Qualifications: Experience: MUST have FOSSE experience. Previous front desk, hospitality, or customer service experience required. Skills: Strong communication and problem-solving abilities. Ability to multitask and remain calm under pressure in a fast-paced environment. Other Requirements: Professional demeanor and a positive, team-oriented attitude. Flexibility to work various shifts, including evenings, weekends, and holidays. If you have a passion for hospitality, wed love for you to join our team!
    $24k-29k yearly est. 16d ago
  • Front Desk Agent

    MCR Hotels

    Front desk agent job in Smyrna, TN

    Home2/Tru By Hilton Smyrna Nashville TN SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
    $24k-29k yearly est. 10d ago
  • Front Desk Agent

    Yedla

    Front desk agent job in Brentwood, TN

    Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments
    $24k-29k yearly est. 60d+ ago
  • Guest Service Agent

    Property Management 3.9company rating

    Front desk agent job in Franklin, TN

    The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
    $25k-31k yearly est. 60d+ ago
  • Guest Services Agent

    Southall

    Front desk agent job in Franklin, TN

    Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Guest Services Agent will greet and register guests and provide the highest level of service to provide an exceptional stay. Responsibilities: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Complete Night Audit Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Requires continual standing and movement throughout front office area. Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and accurately record vouchers, traveler s checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Regular attendance in conformance with the standards, which may be established by Southall from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Summon front service/bell assistance to escort guests to their rooms as appropriate. Operate facsimile machine to send, receive, and log incoming transmissions. When possible, hand- deliver incoming faxes using the message function of the computer. Use the photocopier to make copies and scans of items as required. Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations. Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. Skills and Experience: Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. Individuals are required to meet the minimum bonding standards. All employees must maintain a neat, clean, and well-groomed appearance (specific standards available). Education: High School diploma preferred OUR BENEFITS Competitive compensation package Medical, dental, vision, short and long-term disability, company-provided life insurance Generous paid time off accruals 9 paid holidays annually 401k and company match Education reimbursement Best-in-class Employee Assistance Program Free weekly outdoor activities and wellness classes 30% internal discounts Fresh and free daily meal Bountiful internal growth opportunities Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
    $23k-29k yearly est. 60d+ ago
  • Guest Service Agent

    Franklin Hyatt House

    Front desk agent job in Franklin, TN

    Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better
    $23k-29k yearly est. 27d ago
  • Guest Service Agent

    Franklin Cool Springs Staybridge Suites By IHG

    Front desk agent job in Franklin, TN

    Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies: • Problem Solving - Identifies and resolves problems in a timely manner • Customer Service - Responds promptly to customer need; Responds to requests for service and assistance • Team Work - Contributes to building a positive team spirit • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment • Organizational Support - Follows policies and procedures including but not limited to, dress code policies • Adaptability - Able to deal with frequent change, delays, or unexpected events • Attendance/Punctuality - Is consistently at work and on time • Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan • Initiative - Asks for and offers help when needed • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently • Professionalism - Treats others with respect and consideration regardless of their status or position • Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality • Quantity - Meets productivity standards; Completes work in timely manner • Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. Qualifications Education Preferred High School degree or better
    $23k-29k yearly est. 5d ago
  • Front Desk Associate

    Firstservice Corporation 3.9company rating

    Front desk agent job in Mount Juliet, TN

    The Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. and provide quality service to our customers. Your Responsibilities: * Greeting and directing residents, guests, and invitees * Monitoring and controlling access to the building * Handling deliveries and packages * Stands, greets, and engages residents; checks guests and service providers in/out * Monitoring the fire alarm emergency response system * Resolving and following up on all complaints/issues * Maintaining daily records and forms * Follows safety procedures and strives to maintain a safe work environment * Other duties as needed. Skills & Qualifications: * Critical thinking, problem solving, judgement and decision-making abilities are necessary. * Ability to maintain positivity and diplomacy in a fast-paced environment. * Excellent organization, motivation and interpersonal skills. * Critical thinking, complex problem solving, judgment and decision-making ability. * Excellent customer service skills * Ability to communicate and provide guidance. * Ability to read, analyze and interpret technical procedures, leases and/or regulations Physical Requirements: * Ability to work under usual office conditions. * Ability to work at a personal computer as well as be on the phone for extended periods of time. * Must be able to stand, sit, walk and occasionally climb. * The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed. * Physical demands include ability to lift up to 50 lbs. * Ability to detect auditory and/or visual emergency alarms. What We Offer: As a part-time non-exempt associate, you will be eligible for full supplemental benefits to include your choice of dental and vision. Compensation: $17.75-$18.20 Hourly paid bi-weekly Schedule: Monday-Friday (4pm - 9pm) Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.
    $17.8-18.2 hourly 6d ago
  • Front Desk Receptionist

    Healthcare Support Staffing

    Front desk agent job in Franklin, TN

    HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Primary duties may include, but are not limited to: • The Receptionist is responsible for handling all incoming office calls and redirect to proper parties. • Must be comfortable speaking and handling phone work in an office environment. • Will also be organizing, directing and supporting the lobby area of the office. • They perform a wide variety of administrative duties while operating the company switchboard which include supporting work force management and various operations reports. • The Receptionist promotes a positive company image while interacting with fellow employees, clients and vendors. Qualifications Minimum Education/Qualifications/Licensures: HS diploma or GED At least 2 years' strong front office/admin experience from a healthcare background Excellent verbal and written communication skills Customer service minded Proficient with computers Ability to multi-task Additional Information Hello! My name is Krishna Gapuz and I am a Recruiting Consultant with Healthcare Support. I specialize in the placement of medical professionals nationwide (both clinical and non-clinical). Are you an experienced Front Desk Processing Clerk in Santa Rosa, CA area looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a growing company that provides on-going training and development? Are you interested in working for a company that offers benefits for full-time permanent employees, flex schedules and the opportunity to grow with the company? If you answered “yes” to any of these questions - this is the position for you! If you would like to be considered for this opportunity please respond to this Email as soon (today) as possible! (or you're more than welcome to call me at my office 321-574-6926.
    $24k-30k yearly est. 2d ago
  • Front Desk Receptionist - Bone and Joint Institute of Tennessee

    Medhq

    Front desk agent job in Franklin, TN

    Job Description OVERVIEW: The Receptionist/Registrar is responsible for coordinating reception area activities to promote communication throughout the Center as well as performing clerical and reception duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Supports the philosophy, goals, and objectives of the Organization. o Supports and performs according to approved policies and procedures. o Participates as a team member in support of the total preoperative process. o Considers patient rights in performance of job duties and responsibilities. · Contributes to the progress and development of the approved QAPI Program. o Supports risk management and participates in programs directed to patient and staff safety. o Contributes to the quality management process; identifies role and contributions upon request; participates in data collection activities in support of the Quality Management Program. o Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care. · Communicate effectively with patients, visitors, physicians, and co-workers. o Interactions are respectful and courteous. o Communicate effectively and professionally using a translator when necessary. o Documents that information received from the patient are disseminated to the appropriate people or departments. · Maintains and promotes professional competence through continuing education and other learning experiences. o Participates in committees, conferences, and quality management activities. o Seeking new learning experiences by accepting challenging opportunities and responsibilities. o Objectively evaluates suggestions or criticisms and attempts to improve performance or seeks further guidance, as needed. o Attends and actively participates in meetings, committees, in-services, workshops, seminars, and conferences according to job responsibilities and Facility requirements as requested with management approval. · Adheres to safety policies and procedures in performing job duties and responsibilities. o Reports observed or suspected violations, hazards, and noncompliance according to Facility policy. o Observes safety measures in performance of job duties and responsibilities; enforces compliance with safety policies and procedures. o Responds to emergency situations with competence and composure. · Interacts appropriately with various age groups. o Accurately assesses and interprets age-specific patient data. o Accurately interprets age-specific patient responses to questions and instructions. · Admits patients to Center following the established policies and procedures. o Assembles patient medical record forms and prepares patient identification. o Obtains information needed to register patient; attaches patient identify documentation. o Reviews forms for patient signature; obtains forms or signature(s) as needed. o Provides information to the patient's family in the waiting area according to Center policy. · Checks for accuracy of demographics, insurance, policy numbers, social security number, race, and ethnicity at time of registration. · Coordinates reception area activities for effective communication throughout the Center. o Greeting patients and visitors in a friendly manner. o Answers telephone and intercom quietly and courteously. o Receives and relays messages effectively. o Maintains and protects each patient's right to confidentiality. o Identifies emergencies and initiates response according to Center policy. · Assumes clerical duties and responsibilities. o Assists in ordering and stocking clerical supplies. o Assists in maintaining cost-effectiveness by preventing waste of supplies. o Maintains order and cleanliness for the front desk. o Performs interdepartmental errands when needed. o Places diagnostic test reports in appropriate section of patient medical record. o Assists with preparation and maintenance of Center records and reports. · Monitors the nourishment area. o Stocks nourishment area. o Maintains cleanliness and order of the area. · Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES: · This job has no supervisory responsibilities. COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Intellectual · Synthesizes complex or diverse information. · Collects and researches data. · Uses intuition and experience to complement data. · Designs workflows and procedures. · Generate creative solutions. · Translate concepts and information into images. · Use feedback to modify designs. · Apply design principles. · Demonstrates attention to detail. · Identifies and resolves problems in a timely manner. · Gathers and analyzes information skillfully. · Develop alternative solutions. · Works well in group problem solving situations. · Uses reason even when dealing with emotional topics. · Develop project plans. · Coordinates projects. · Communicates changes and progress. · Completes projects on time and budget. · Manages project team activities. · Assesses own strengths and weaknesses. · Pursues training and development opportunities. · Strives to continuously build knowledge and skills. · Share expertise with others. Interpersonal · Manages difficult or emotional customer situations. · Responds promptly to customer needs. · Solicits customer feedback to improve service. · Responds to requests for service and assistance. · Meets commitments. · Focuses on solving conflict, not blaming. · Maintains confidentiality. · Listen to others without interrupting. · Keeps emotions under control. · Remains open to others' ideas and tries new things. · Speak clearly and persuasively in positive or negative situations. · Listens and gets clarification. · Responds well to questions. · Demonstrates group presentation skills. · Participate in meetings. · Balances team and individual responsibilities. · Exhibits objectivity and openness to others' views. · Gives and welcomes feedback. · Contributes to building a positive team spirit. · Puts success of team above own interests. · Able to build morale and group commitments to goals and objectives. · Supports everyone's efforts to succeed. · Recognizes accomplishments of other team members. · Write clearly and informatively. · Edit work for spelling and grammar. · Varies writing style to meet needs. · Presents numerical data effectively. · Able to read and interpret written information. Organization · Demonstrates knowledge of Center policy. · Shows respect and sensitivity for cultural differences. · Educates others on the value of diversity. · Promotes a harassment-free environment. · Build a diverse workforce. · Treats people with respect. · Keeps commitments. · Inspires the trust of others. · Works with integrity and ethically. · Upholds organizational values. · Follows policies and procedures. · Completes administrative tasks correctly and on time. · Supports organization's goals and values. · Benefits organization through outside activities. · Supports affirmative action and respects diversity. · Develop strategies to achieve organizational goals. · Understands organization's strengths & weaknesses. · Analyzes market and competition. · Identifies external threats and opportunities. · Adapt strategy to changing conditions. Self-Management · Adapts to changes in the work environment. · Manages competing demands. · Changes approach or method to best fit the situation. · Able to deal with frequent changes, delays, or unexpected events. · Consistently at work and on time. · Ensure work responsibilities are covered when absent. · Arrives at meetings and appointments on time. · Follows instructions, responds to management direction. · Take responsibility for your own actions. · Keeps commitments. · Commits to long hours of work when necessary to reach goals. · Completes tasks on time or notify appropriate person with an alternate plan. · Volunteers readily. · Undertakes self-development activities. · Seeks increased responsibilities. · Take independent actions and calculated risks. · Look for and takes advantage of opportunities. · Asks for and offers help when needed. · Displays original thinking and creativity. · Meets challenges with resourcefulness. · Generate suggestions for improving work. · Develop innovative approaches and ideas. · Presents ideas and information in a manner that gets others' attention. · Displays willingness to make decisions. · Exhibits sound and accurate judgment. · Supports and explains reasoning for decisions. · Includes appropriate people in the decision-making process. · Make timely decisions. · Sets and achieves challenging goals. · Demonstrates persistence and overcomes obstacles. · Measures self against standard of excellence. · Takes calculated risks to accomplish goals. · Prioritize and plans for work activities. · Use time efficiently. · Plans for additional resources. · Set goals and objectives. · Organize or schedules other people and their tasks. · Develops realistic action plans. · Approaches others in a tactful manner. · React well under pressure. · Treats others with respect and consideration regardless of their status or position. · Accepts responsibility for own actions. · Follows through on commitments. · Demonstrates accuracy and thoroughness. · Looks for ways to improve and promote quality. · Apply feedback to improve performance. · Monitors own work to ensure quality. · Meets productivity standards. · Completes work in a timely manner. · Strives to increase productivity. · Works quickly. · Observes safety and security procedures. · Determines appropriate action beyond guidelines. · Reports potentially unsafe conditions. · Use equipment and materials properly. Language, Math, and Reasoning · Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in on and one and small group situations to customers, clients, and other employees of the organization. · Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. · Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. EDUCATION, EXPERIENCE, and TRAINING: · 2 years of experience. CERTIFICATES, LICENSES, REGISTRATIONS: · BLS COMPUTER SKILLS: · Excellent computer skills in a Microsoft Windows environment. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. · The employee must regularly lift and/or move up to 50 pounds. · While performing the duties of this job, the employee is regularly required to stand, walk, and sit. use hands to finger, handle, or feel, · While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. · While performing the duties of this job, the employee is regularly required to talk and hear. · While performing the duties of this job, the employee is regularly required to climb or balance and stoop, kneel, crouch, or crawl. VISION REQUIREMENTS · There are no special vision requirements. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. · This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.) Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. Powered by ExactHire:190945
    $24k-30k yearly est. 12d ago
  • Front Desk Sales

    Workout Anytime-Pugh 3.5company rating

    Front desk agent job in Spring Hill, TN

    Job DescriptionNOW HIRING FITNESS CONSULTANTS! Now hiring sales consultants to work in our new and existing clubs in one of the fastest-growing Fitness Franchises on the planet, Workout Anytime! This is an AMAZING opportunity FOR YOU to work for a RESULTS FOCUSED organization with over 20 years of experience in building and growing thriving gym franchises! We are looking for candidates who are PASSIONATE about fitness and helping others achieve their goals. We are interested in hardworking and committed individuals who can thrive in a TEAM environment! The customer service of a WORKOUT ANYTIME fitness/sales consultant must be outstanding! Our club does not only provide 1on1 training, group training, tanning, hydromassage and free HIT training tips to our members but we also produce consistently amazing results in a healthy and effective way! Our entire TEAM will work together to provide support for each member and ensure they get the life-changing results they are after! If you are selected to join the Workout Anytime team in your area you will be trained on our philosophies and how to meet and exceed your monthly expectations! **Future promotional opportunities will be available to those who demonstrate excellence and leadership capabilities** Candidate Requirements: Ability to consistently generate new club memberships through contacting leads generated through marketing activities, generating referral leads from current membership base, and through engaging club tours for walk-ins. Ability to quickly identify potential members needs and use solution-selling techniques to build value in our clubs amenities and services to the member and close the sale. Ability to thrive in a competitive sales position while maintaining a cohesive team environment. Ability to meet challenging monthly quotas and demonstrate production excellence within 30 days of starting. Ability to work in a fast-paced environment and to handle and prioritize multiple tasks and demands including club cleanliness.
    $21k-28k yearly est. 22d ago
  • FRONT DESK CLERK - PARKS AND RECREATION DEPARTMENT/CIVIC CENTER (SEASONAL POSITION)

    City of Gallatin, Tn 3.6company rating

    Front desk agent job in Gallatin, TN

    CITY OF GALLATIN The City of Gallatin is currently taking applications for Front Desk Clerks at the Gallatin Civic Center. Responsibilities include assisting patrons and Civic Center members, collecting ID cards and appropriate fees, and providing information concerning facilities, services, and programs. Applicants must be a minimum of 16 years old and be able to successfully pass a drug screen. Applicants who are 18 years old or older must also pass a background check. Starting hourly rate range is $13.00-$16.00. PLEASE NOTE: Applications will be accepted until the position is filled. Applications are accepted on an ongoing basis to fill vacancies throughout the season. The City of Gallatin is an Equal Opportunity Employer, drug-free with policies of non-discrimination on the basis of race, sex, religion, color, national or ethnic origin, age, disability or military service. APPLICATION INSTRUCTIONS: Interested persons should apply on-line at ******************* Click on the Jobs tab and you'll see a list of Employment Opportunities. Scroll to the position, click the apply button and follow the instructions. Code : 2110-12 Type : EXTERNAL Location : LEISURE SERVICES HOURLY RATE RANGE: $13.00-$16.00
    $13-16 hourly 60d+ ago
  • Front Desk Representative

    Vein Guys

    Front desk agent job in Hendersonville, TN

    We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. Responsibilities: Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.) Qualifications: Proven experience as front desk representative, agent or relevant position Familiarity with office machines (e.g. fax, printer etc.) Kowledge of office management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member. No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
    $22k-29k yearly est. Auto-Apply 7d ago
  • Receptionist

    Ingram Book Group Inc. 4.6company rating

    Front desk agent job in La Vergne, TN

    Ingram Content Group (ICG) is hiring a Receptionist to support our Lightning Source in La Vergne, TN just outside Nashville. In this role, the Receptionist will maintain a high degree of knowledge regarding all Ingram policies, services, and procedures as detailed in the Basic, Advanced, and Specialty levels of the Customer Care certification process. You will demonstrate a high level of professionalism and courtesy when greeting associates, directing visitors, and answering switchboard phone calls. You'll respond to inquiries with a high degree of knowledge regarding all business units of ICG and all internal departments within each of these units. The Receptionist will represent the company by speaking and writing with refined, business-like vocabulary to ensure quality standards are met. You will ensure efficiency and accuracy when handling and resolving customer inquiries by maintaining a high degree of both product knowledge and knowledge of Ingram business units. Finally, you will document customers' comments and/or claims in a timely manner, utilizing strong spelling, grammar, punctuation, and data entry skills. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Required Qualifications: High School diploma or GED 2 years of contact center/customer service experience 1 year of experience in a receptionist or similar role Successful completion of all Customer Care Specialist's certification training after hire Preferred Skills: Basic Computer and Typing Skills Proven ability to multi-task well Key Responsibilities: Maintains current knowledge of new policies, procedures, as well as company personnel and happenings by understanding and effectively utilizing the intranet to direct calls. Diagnoses, discerns and resolves customer issues with minimal supervision. Maintains elevated level of professionalism and courteousness in both physical appearance and demeanor. Processes all administrative work as directed by the supervisor. Serves as point of contact for customers reporting errors, tracking, orders, and checking the status of orders placed. Makes appropriate decisions when submitting credit adjustments and works to resolve discrepancies. Adheres to published work schedule. Scheduling flexibility as needed to support on-site happenings at the facility front desks as needed. This list is not exhaustive. Hiring Salary Range: $17.99/hr - $21.77/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 10 vacation days & 10 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish
    $18-21.8 hourly 2d ago
  • Front Desk Associate

    Amped Fitness

    Front desk agent job in Murfreesboro, TN

    We are looking for a Front Desk Associate to serve as our members' and employees' primary point of contact. This position will manage memberships sales, day-to-day tasks, and all aspects of a member's request about their membership and the gym. This team member is expected to be outgoing, energetic, a problem solver, and have the ability to greet hundreds of members a day with a consistent smile. We're looking for a candidate with an extreme passion for the fitness industry with workout or gym experience. Prior to our Grand Opening, this position involves membership sales and business to business marketing. Excellent verbal and written communications skills required. If you are looking for a company that cares about its employees, gives the opportunity to advance, and provides a TEAM atmosphere - Send your resume now!
    $20k-27k yearly est. 60d+ ago
  • Reservations Agent - Full Time

    Contour Aviation 4.0company rating

    Front desk agent job in Smyrna, TN

    Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs: Insurance * Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan * Eligibility begins the first day of the month following your hire date. * The Company offers a matching contribution up to 6% of your eligible compensation. * Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave * Accrual of up to 56 hours of paid sick leave per year. * Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours * Eligible to receive vacation hours on January 1st following your hire date. * These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges * NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service. Leaves of Absence * Eligible for various types of leave, including: * Medical Leave * Non-Medical Family Care Leave * Maternity and Paternity Leave * Personal Leave * Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding. Compensation Details * The starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. * When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. * When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate. Equal Employment Opportunity Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************. Join Our Growing Team Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success. Summary of Essential Duties The Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations. Key Responsibilities * Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. * Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. * Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. * Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. * All agents will be called to solve customer-related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently. * Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. * Show dedication and commitment to always handling telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service. * Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. * Process airline schedule changes and inform internal and external customers of changes. * Process queues with efficiency and accuracy according to department protocol. * Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. * Work within team to achieve performance standards for all brands and air department duties. * Provide assistance over the phone for in-house reservation agents and managers. * Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and car rental accommodations for Charter trips and/or positioning for training. * Ability to keep open communication with other team members. * Work directly with management on problem solving. * Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis. * Maintain the integrity of the company and our airline partners. * Be available to work any shift during business hours including rotating weekends if necessary. * Perform other job-related duties as assigned by management
    $16.5-21.5 hourly 34d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Franklin, TN?

The average front desk agent in Franklin, TN earns between $22,000 and $32,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Franklin, TN

$26,000

What are the biggest employers of Front Desk Agents in Franklin, TN?

The biggest employers of Front Desk Agents in Franklin, TN are:
  1. Arbor Lodging Management
  2. Yedla
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