Front desk agent jobs in Hawaii

As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations. The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department. Essential Functions and Responsibilities include the following: Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed. Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin Must have a can-do attitude and be able to solve problems efficiently and effectively Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management Attend scheduled team meetings and 1:1 development meetings Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 2% Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience. 1-2 years of experience in working in a customer service environment. 1-2 years of Sales experience. Skills Comfortable working on computers and answering multiple phone lines. Excellent verbal and written communication skills. Ability to persuade and encourage favorable business outcomes. Must be able to work a flexible schedule including weekends and holidays. Must be able to successful meet deadlines on a daily basis. Ability to multitask and work as part of a team. Computer Skills Advanced with Microsoft Office Suite, including Word, Excel, and Outlook. Knowledge of the Alpro or FareHarbor Software is preferred. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.

/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: * All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. * Check guests/owners in and out of the resort, answering any questions they may have. * Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. * Answer a high volume of inbound calls from guests/owners. * Communicate effectively with guests, owners, supervisors and associates. * Resolve customer complaints and problems calmly and effectively. * Obtain or confirm guest information, assign rooms, and activate and distribute keys. * Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. * Occasionally deliver guest request items to and from rooms. * Responsible for conducting all responsibilities in a professional and ethical manner. * Responsible for maintaining a consistent, regular attendance record. * Adhere to performance standards, company policies and procedures, as they relate to the department.

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100% full coverage of healthcare for you and your eligible dependents * Tuition paid upfront at network schools * Free lunch * Free parking * Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Planning a trip should be fun and easy, right? , our Reservations Team is dedicated to making that a reality. They're fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests' needs and provide on-the-spot solutions. Of course, they'll also help with arrival and departure, from airport transfers to luggage storage. Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $28.75 per hour Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Property Description Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike. Overview Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications High school diploma or equivalent Prior cash handling experience necessary Exceptional communication skills Very good computer skills Ability to work flexible hours including weekends and holidays Strong problem-solving skills Ability to multitask and work in a fast-paced environment Experience in customer service is preferred Knowledge of hotel or resort operations is a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. HMSA Medical Coverage Dental & Vision Coverage Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Full Time Hourly-$24.50 Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $24.50 - USD $24.50 /Hr.

Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i's warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i. What is in it for you: *benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana Premium preferred provider medical/drug/vision benefits at competitive prices* We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!* We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program. Don't just live in the moment - own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls. We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)* Complimentary meals in our employee dining facility Job Description First impressions are everything! As an Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: Assist guests with check in and checkout, as well as other cashiering duties Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary Welcome guests on arrival, register and issue room keys according to departmental standards and procedures Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival Liaise closely with other relevant departments to ensure that guests requests and needs are met Update and maintain repeat guest history system Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue Handle guests' complaints and comments tactfully and efficiently Handling guests' mails, messages, and answering of phone calls Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed Be vigilant in regard to in-house credit matters and act upon any discrepancies Alert Security or Duty Manager of suspicious looking person(s) / articles Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Attend all briefings, meetings and trainings as assigned by management Be well versed in hotel fire & life safety/emergency procedures Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Qualifications Your experience and skills include: Ability to focus attention on guest needs, remaining calm and courteous at all times Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai'i/Ilocano/Tagalog) Ability to work cohesively and collaboratively as part of a team Detailed & service oriented with an eye for detail to be self-motivated and energetic. Recognized commitment to Guest Service and exceeding guest expectations Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint) Additional Information Hourly Rate: $27.73 USD Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership Program. An exciting future awaits! Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #LI-KK2 #AlohaOrchid

As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations. The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department. Essential Functions and Responsibilities include the following: Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed. Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin Must have a can-do attitude and be able to solve problems efficiently and effectively Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management Attend scheduled team meetings and 1:1 development meetings Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 2% Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience. 1-2 years of experience in working in a customer service environment. 1-2 years of Sales experience. Skills Comfortable working on computers and answering multiple phone lines. Excellent verbal and written communication skills. Ability to persuade and encourage favorable business outcomes. Must be able to work a flexible schedule including weekends and holidays. Must be able to successful meet deadlines on a daily basis. Ability to multitask and work as part of a team. Computer Skills Advanced with Microsoft Office Suite, including Word, Excel, and Outlook. Knowledge of the Alpro or FareHarbor Software is preferred. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani - meaning "mountain reaching heaven" - is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion. For more information: auberge.com/mauna-lani Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge Job Description The base salary for this position is $25.32 hourly. Our Guest Service Attendant is one of the guest's first impressions of the resort and this person holds a very important role. This person sets the tone, pace and vibe of the resort from the start. He or she will handle all aspects of front office work and guest servicing during the guest's stay ensuring total and complete satisfaction. The successful candidate will work in a face paced and high volume work environment and provide consistent luxury guest experience. Previous front office experience in a luxury hotel environment preferred. This is a casual position. * Greet and acknowledge all arriving, in-house and departing guests. * Escort guests to the room when required. * Must be knowledgeable about all resort activities, outlets and services. * Responds to all ALICE tickets and utilizes ALICE to communicate with other departments. * Responsible for checking guests in and out of the hotel Upon arrival, ensure that all information is complete including guest name, address, email address, method of payment, and all pertinent information on the registration form. * Validate method of payment on arrival and departure. * Responsible for the sanitization of all equipment, tools and storage locations throughout their shift. * Able to understand and explain rates, packages and its inclusions, and room type and category assigned to guests upon arrival. Also responsible for issuance of guest keys. * Maintains registration desk to ensure a clean, neat and professional atmosphere. * Complete understanding of accounting principles relating to guests folio and ensure that proper payment is received and charges are posted correctly. Make adjustments to folios. * Responsible for completion of daily postings to guest accounts including but not limited to hotel concessions, activity vouchers with established vendors, and other resort activities. * Close out end of shift, balance all postings, adjustments, and balance transfers along with the cash bank and make deposits; make entries for charges and credits to accounts; perform incidental tasks and completion of appropriate forms relating hereto. * Responsible for the bank; handles cash transactions according to established practice and policy. Makes change, cashes personal and travelers checks, and exchanges foreign currency for guests. * Answer department telephones, including taking same day reservations and future bookings once the Reservations Department is closed. Qualifications * Any combination of education and experience that provides the required knowledge, skills and ability. * Previous hospitality and cashiering experience preferred in a similar setting. * Ability to clearly and pleasantly communicate in English, both orally and in writing. * Ability to perform assigned duties with attention to detail . * Ability to interact in a polite, professional, and engaging manner. * Experience in a luxury environment is preferred. Additional Information Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge. DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This role is tasked to implement and manage the process of transferring passengers from checking in to boarding Lāna'i Air aircraft, ensuring that all guests meet internal policies, procedures, and safety, security regulations. In this role, guest service must be delivered in a manner that is both high touch and high quality. This role will be responsible for providing security and protection for travelers across all Lanai Air flights in a courteous and professional manner. This position will also assist with flight reservations, logistical services, including coordination of ground transportation and tracking of the guest's inbound flights into and within the State of Hawaii. This position will also participate in the ground service during the arrival and departure process as guests transition through the Honolulu Airport and Lāna'i Air Hanger facility on O‘ahu and Lana`i. This position may also be tasked with other logistical coordination with third party vendors (aircraft operator, ground service support, and ground transportation) on Lāna'i and Oahu. The primary goal of this position is to support the overall efforts of Lānaʻi Air in increasing occupancy for the Four Seasons Hotels on Lāna'i and to provide reliable and seamless service to all travelers on Lanai Air. Compensation: $22.33/hour (non-exempt). This is a Casual position. Reporting Relationship: Reports to: Lāna'i Air Assistant Manager Supervises: n/a Coordinates with: Four Seasons Lāna‘i, System Operation and Reservation Coordinators, Ground Service Attendants, Ground Transportation Vendors Quality Standards: Conduct individual and business affairs in highest ethical and legal fashion. Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all. Build strong communication links with supervisors, peers, and employees. Continuously strive for excellence in the workplace, the Company environment, and as a Company representative. Comply with all Company policies and standards. Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i. Qualification/Requirements: Hospitality experience with a high end resort, highly preferred. 1 year of logistical coordination or sales/marketing experience, preferred. 1 year of clerical experience, preferred. Must be proficient in Outlook, Word, Excel, Internet, and other applicable software. Requires proficiency and professionalism in writing emails to passengers/guests. Requires excellent written and verbal communication and organizational skills. Requires relating to people in a friendly and professional manner. Requires working to established procedures and maintaining reliable work attendance. Must be detailed oriented. Requires the ability to follow oral and written instructions. Requires good judgment and a common sense approach to the work. Able to think and make effective decisions quickly. Able to create effective working relationships with other employees and third party vendors. Must be able to maintain a positive attitude and work under conditions that are changing on a moment's notice. Must be able to foster teamwork within the department and with other business entities. Requires an ability to take responsibility and be accountable. Must be skilled in multi-tasking. The work load is constant and must be handled in a timely manner. Responsible to handle a variety of tasks at the same time. Works harmoniously and professionally with co-workers and third party vendors. Must be able to problem solve and identify resources to use when faced with irregular operations. Education/Experience: Hospitality experience with a high-end resort, highly preferred. TSA experience and/or certification preferred. 1 year of logistical coordination or sales/marketing experience preferred. 1 year of clerical experience preferred. Knowledge/Skills: Must be proficient in Outlook, Word, Excel, Internet, and other applicable software. Requires proficiency and professionalism in writing emails to passengers/guests. Requires excellent written and verbal communication and organizational skills. Requires relating to people in a friendly and professional manner. Requires working to established procedures and maintaining reliable work attendance. Must be detailed oriented. Requires the ability to follow oral and written instructions. Requires good judgment and a commonsense approach to the work. Able to think and make effective decisions quickly. Able to create effective working relationships with other employees and third-party vendors. Must be able to maintain a positive attitude and work under conditions that are changing at a moment's notice. Must be able to foster teamwork within the department and with other business entities. Requires an ability to take responsibility and be accountable. Must be skilled in multi-tasking. The workload is constant and must be handled in a timely manner. Responsible for handling a variety of tasks at the same time. Works harmoniously and professionally with co-workers and third-party vendors. Must be able to problem solve and identify resources to use when faced with irregular operations. Required Work Cards/Certifications: Ability to obtain an AOA badge and ramp license from the State of Hawaii Department of Transportation. Valid Hawaii Driver's License and successful review of Motor Vehicle Record. Must be able to successfully complete regulatory screening training and obtain applicable certification. Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distant vision, and color vision. The employee is occasionally required to operate objects, tools, or controls. The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Essential Duties Assist with creating Lāna‘i Air as a high end, seamless operation with specific mission to aid in the development of clientele for the Four Seasons Lāna‘i, and be a reliable alternative for the residents of Lanai. Serves as the initial point of contact for greeting guests upon arrival and as the last point of contact as guests depart, providing a fond farewell. Responsible for passenger boarding and assists with loading baggage as needed. Anticipate issues when dealing with delays and airport congestion and proactively finds creative and effective solutions in favor of guest service for a seamless experience. Communicate effectively with aircraft operator, ground support, and ground transportation in Honolulu and Lanai to ensure accurate communication of details for the guest arrival and transfer. Responsible for emailing the confirmation receipt to the customer, which may require customization of the receipt depending on the required transportation. Responsible for monitoring the cleanliness of any office space and lounge area. Greet guests individually, by surname, upon arrival and during their wait period before their flight leaves. Throughout guest time in the lounge, handle all guest interactions with the highest level of hospitality and professionalism. Accommodate special requests whenever possible, resolve guest complaints, and assist guests with inquiries. Assists with passenger ground service in Honolulu. Operating various screening equipment and technology to identify dangerous objects on passengers, or their accessible property, and preventing those objects from being transported onto aircraft. Performs searches and screening, which may include physical interaction with passengers (e.g., pat downs, accessible property searches) conducting bag searches and lifting/carrying bags, bins and personal property weighing up to 20lbs. Controlling terminal entry and exit points Complete required logs, forms and other paperwork applicable to assigned duties. Perform other duties as assigned.

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani - meaning “mountain reaching heaven” - is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion. For more information: auberge.com/mauna-lani Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge Job Description The base salary for this position is $25.32 hourly. Our Guest Service Attendant is one of the guest's first impressions of the resort and this person holds a very important role. This person sets the tone, pace and vibe of the resort from the start. He or she will handle all aspects of front office work and guest servicing during the guest's stay ensuring total and complete satisfaction. The successful candidate will work in a face paced and high volume work environment and provide consistent luxury guest experience. Previous front office experience in a luxury hotel environment preferred. This is a casual position. Greet and acknowledge all arriving, in-house and departing guests. Escort guests to the room when required. Must be knowledgeable about all resort activities, outlets and services. Responds to all ALICE tickets and utilizes ALICE to communicate with other departments. Responsible for checking guests in and out of the hotel Upon arrival, ensure that all information is complete including guest name, address, email address, method of payment, and all pertinent information on the registration form. Validate method of payment on arrival and departure. Responsible for the sanitization of all equipment, tools and storage locations throughout their shift. Able to understand and explain rates, packages and its inclusions, and room type and category assigned to guests upon arrival. Also responsible for issuance of guest keys. Maintains registration desk to ensure a clean, neat and professional atmosphere. Complete understanding of accounting principles relating to guests folio and ensure that proper payment is received and charges are posted correctly. Make adjustments to folios. Responsible for completion of daily postings to guest accounts including but not limited to hotel concessions, activity vouchers with established vendors, and other resort activities. Close out end of shift, balance all postings, adjustments, and balance transfers along with the cash bank and make deposits; make entries for charges and credits to accounts; perform incidental tasks and completion of appropriate forms relating hereto. Responsible for the bank; handles cash transactions according to established practice and policy. Makes change, cashes personal and travelers checks, and exchanges foreign currency for guests. Answer department telephones, including taking same day reservations and future bookings once the Reservations Department is closed. Qualifications Any combination of education and experience that provides the required knowledge, skills and ability. Previous hospitality and cashiering experience preferred in a similar setting. Ability to clearly and pleasantly communicate in English, both orally and in writing. Ability to perform assigned duties with attention to detail . Ability to interact in a polite, professional, and engaging manner. Experience in a luxury environment is preferred. Additional Information Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge. DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job DescriptionSalary: $21.92/hour ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you both in terms of what they do and dont say can make a difference in whether youll be hired. So, its extremely important that you choose wisely when deciding who to use as a reference. The East-West Center isa premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

As a Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here's why you'll love it here! - We offer an excellent benefits package to our Full-Time Team Members that include: Salary Range: $27.65 ~ $34.56 per hour Medical, Dental, and Vision insurance Financial Wellness - 401k/pension plan Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities... and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Additional Responsibilities: Answer all incoming calls in a courteous and timely matter. Assisting callers with any questions/inquiries/concerns that he or she may have in regard to our property. If call needs to be transferred to a specified department, obtain as much information from the caller so that you may transfer the call accordingly. Responsible for knowledge regarding groups, VIP's, transients, special events. Serve as an unending informational source for all hotel guests. Responsible for knowledge regarding groups, VIP's, transients, special events. Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance. Read daily departmental e-mails as well as Guest Experience Pre-Arrival e-mails. Encourage to visit local attractions, take tours and be familiar with hours of operations. All other miscellaneous responsibilities as assigned and deemed appropriate by management. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: High school diploma or equivalent required. Must be able to communicate clearly with guests over the telephone. Excellent oral and written English communication skills. Ability to communicate effectively with Management. Must have excellent organizational skills and be able to multi-task. Ability to work well under deadline pressure. Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled. It would be advantageous in this position for you to demonstrate the following capability: Prior experience with property management systems highly preferred. Ability to speak second language highly preferred. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) Meet or exceed established sales targets in a commissioned environment Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest's stay to improve their experience Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved Confirmed ability to sell in person and occasionally, on the phone Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Other duties as assigned Additional Job Requirements Availability Required: Sunday - Saturday Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environment Extraordinary guest service skills Expert-level knowledge of the local area and attractions Knowledge of travel and/or ticket industry and concierge experience preferred Operational experience preferred Skills Adaptable and able to support change within the business Ability to overcome objections and offer alternate solutions Timeliness and a professional appearance Excellent written and verbal communication skills (fluent English required, bilingual a plus) Strong listening skills to be able to identify customer need Self-motivated with the ability to work independently in a sales driven environment Ability to occasionally lift to 25 pounds and to stand for long periods of time Proven ability to juggle multiple duties and prioritize Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) Meet or exceed established sales targets in a commissioned environment Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest's stay to improve their experience Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved Confirmed ability to sell in person and occasionally, on the phone Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Other duties as assigned Additional Job Requirements Availability Required: Sunday - Saturday Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environment Extraordinary guest service skills Expert-level knowledge of the local area and attractions Knowledge of travel and/or ticket industry and concierge experience preferred Operational experience preferred Skills Adaptable and able to support change within the business Ability to overcome objections and offer alternate solutions Timeliness and a professional appearance Excellent written and verbal communication skills (fluent English required, bilingual a plus) Strong listening skills to be able to identify customer need Self-motivated with the ability to work independently in a sales driven environment Ability to occasionally lift to 25 pounds and to stand for long periods of time Proven ability to juggle multiple duties and prioritize Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani - meaning “mountain reaching heaven” - is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion. For more information: auberge.com/mauna-lani Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge Job Description The base salary for this position is $25.32 hourly. Our Guest Service Attendant is one of the guest's first impressions of the resort and this person holds a very important role. This person sets the tone, pace and vibe of the resort from the start. He or she will handle all aspects of front office work and guest servicing during the guest's stay ensuring total and complete satisfaction. The successful candidate will work in a face paced and high volume work environment and provide consistent luxury guest experience. Previous front office experience in a luxury hotel environment preferred. This is a casual position. Greet and acknowledge all arriving, in-house and departing guests. Escort guests to the room when required. Must be knowledgeable about all resort activities, outlets and services. Responds to all ALICE tickets and utilizes ALICE to communicate with other departments. Responsible for checking guests in and out of the hotel Upon arrival, ensure that all information is complete including guest name, address, email address, method of payment, and all pertinent information on the registration form. Validate method of payment on arrival and departure. Responsible for the sanitization of all equipment, tools and storage locations throughout their shift. Able to understand and explain rates, packages and its inclusions, and room type and category assigned to guests upon arrival. Also responsible for issuance of guest keys. Maintains registration desk to ensure a clean, neat and professional atmosphere. Complete understanding of accounting principles relating to guests folio and ensure that proper payment is received and charges are posted correctly. Make adjustments to folios. Responsible for completion of daily postings to guest accounts including but not limited to hotel concessions, activity vouchers with established vendors, and other resort activities. Close out end of shift, balance all postings, adjustments, and balance transfers along with the cash bank and make deposits; make entries for charges and credits to accounts; perform incidental tasks and completion of appropriate forms relating hereto. Responsible for the bank; handles cash transactions according to established practice and policy. Makes change, cashes personal and travelers checks, and exchanges foreign currency for guests. Answer department telephones, including taking same day reservations and future bookings once the Reservations Department is closed. Qualifications Any combination of education and experience that provides the required knowledge, skills and ability. Previous hospitality and cashiering experience preferred in a similar setting. Ability to clearly and pleasantly communicate in English, both orally and in writing. Ability to perform assigned duties with attention to detail . Ability to interact in a polite, professional, and engaging manner. Experience in a luxury environment is preferred. Additional Information Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge. DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience - At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability - To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge - Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements - Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology - Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you - both in terms of what they do and don't say - can make a difference in whether you'll be hired. So, it's extremely important that you choose wisely when deciding who to use as a reference. The East-West Center is a premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.