Front desk agent jobs in Hawaii - 206 jobs

Title: Receptionist Duration: 2 Months (with possible extension or conversion) Hours: M-F 8-5 As a receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. Resource's typical working day: Basically, for everything that goes on in the office Taking care of guest registration Ensuring they are communicating with property management Vendor management Interacting on day-to-day basis Strong executive presence Must Have Skills: Office administration experience vendor management Communicate clear and precisely Strong executive presence Nice to have skills: Some AV and IT knowledge or if they are willing to learn Experience working with a remote team Years of Experience: Some experience Education HS Diploma Software skills: MS Office Suite They utilize Smartsheet Interview Process: Virtual at least a 2 step

Wet'n'Wild Hawaii is Oahu's top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine's “Best Family Attraction”. We pride ourselves on having FUN! We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments. Responsibilities include but not limited to: Answer telephones and enter guest reservations using PonoRez (web-based central reservation system). Change and cancel reservations as guest requests. Process accurate records for coding and tracking reservations and advanced deposits. Maintain good relations with all guests and implement procedures for giving special attention to VIPs. Enter guest reservations into the computer system while assigning reservations to the appropriate rates. Qualifications are but not limited to the following: 1 - 2 years tour reservations experience. Familiar using PonoRez (web-based central reservation system). Valid Driver's License and own transportation is required. Must be self-driven, motivated and possess excellent relationship-building skills. Excellent verbal and written communication skills. Able to work on weekend, holidays and some evenings. Strong computer proficiency including MS Office Suite.

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love! What is in it for you: Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees 401(k) retirement savings plan and matching program One complimentary duty meal for all employees that work more than 6 hours per shift Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary) Wellness Offerings Exclusive employee benefits program offering discounted rates in Accor worldwide and discounts with brand partners Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities Job Description Job Title: Reservations Agent (Full-time) All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservations Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Hourly Rate: $29.21 What you will be doing: Book and enter room reservation requests using the Property Management System (Opera) Assist with Group Reservation and Wholesale Reservation areas where needed, including but not limited to accurately entering group rooming lists and wholesale manifest Ensure calls and emails are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized Take ownership of guest's requests and inquiries, ensuring follow up according to the hotel's standards in a timely manner Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through Update reservations ensuring a flawless check-in and check-out process Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions Liaise with Sales and other departments to complete necessary tasks Assist Reservations Manager to monitor the day-to-day operation Be knowledgeable of the island, our resort and its offerings in order to be our guests' trusted guide Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests. Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures Follow hotel and departmental policies, procedures and service standards Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel. Qualifications Your experience and skills include: 1 year customer related experience required Previous Property Manager System experience preferred Must be able to speak, read, write and understand the English language Requires good communication skills, both verbal and written Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally Must possess basic computational ability Must possess computer skills, including, but not limited to, Microsoft Office applications Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred Must be able to multi-task and be detail-oriented in a fast paced, high volume environment Strong interpersonal and problem solving abilities Must possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments Must possess outstanding Sales and guest service skills Education High School diploma (or equivalent) and/or vocational training Additional Information All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai'i. ************************** Why work for Accor? So you can discover a world where life pulses with passion! Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. Hospitality is a work of heart! #fairmontcareers #alwayskealani

As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations. The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department. Essential Functions and Responsibilities include the following: Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed. Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin Must have a can-do attitude and be able to solve problems efficiently and effectively Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management Attend scheduled team meetings and 1:1 development meetings Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 2% Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience. 1-2 years of experience in working in a customer service environment. 1-2 years of Sales experience. Skills Comfortable working on computers and answering multiple phone lines. Excellent verbal and written communication skills. Ability to persuade and encourage favorable business outcomes. Must be able to work a flexible schedule including weekends and holidays. Must be able to successful meet deadlines on a daily basis. Ability to multitask and work as part of a team. Computer Skills Advanced with Microsoft Office Suite, including Word, Excel, and Outlook. Knowledge of the Alpro or FareHarbor Software is preferred. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.

As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations. The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department. Essential Functions and Responsibilities include the following: Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed. Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin Must have a can-do attitude and be able to solve problems efficiently and effectively Review the next day's reservations, resolve booking errors, and communicate changes to Reservations Management Attend scheduled team meetings and 1:1 development meetings Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 2% Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience. 1-2 years of experience in working in a customer service environment. 1-2 years of Sales experience. Skills Comfortable working on computers and answering multiple phone lines. Excellent verbal and written communication skills. Ability to persuade and encourage favorable business outcomes. Must be able to work a flexible schedule including weekends and holidays. Must be able to successful meet deadlines on a daily basis. Ability to multitask and work as part of a team. Computer Skills Advanced with Microsoft Office Suite, including Word, Excel, and Outlook. Knowledge of the Alpro or FareHarbor Software is preferred. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani - meaning “mountain reaching heaven” - is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion. For more information: auberge.com/mauna-lani Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge Job Description The base salary for this position is $25.32 hourly. Our Guest Service Attendant is one of the guest's first impressions of the resort and this person holds a very important role. This person sets the tone, pace and vibe of the resort from the start. He or she will handle all aspects of front office work and guest servicing during the guest's stay ensuring total and complete satisfaction. The successful candidate will work in a face paced and high volume work environment and provide consistent luxury guest experience. Previous front office experience in a luxury hotel environment preferred. This is a casual position. Greet and acknowledge all arriving, in-house and departing guests. Escort guests to the room when required. Must be knowledgeable about all resort activities, outlets and services. Responds to all ALICE tickets and utilizes ALICE to communicate with other departments. Responsible for checking guests in and out of the hotel Upon arrival, ensure that all information is complete including guest name, address, email address, method of payment, and all pertinent information on the registration form. Validate method of payment on arrival and departure. Responsible for the sanitization of all equipment, tools and storage locations throughout their shift. Able to understand and explain rates, packages and its inclusions, and room type and category assigned to guests upon arrival. Also responsible for issuance of guest keys. Maintains registration desk to ensure a clean, neat and professional atmosphere. Complete understanding of accounting principles relating to guests folio and ensure that proper payment is received and charges are posted correctly. Make adjustments to folios. Responsible for completion of daily postings to guest accounts including but not limited to hotel concessions, activity vouchers with established vendors, and other resort activities. Close out end of shift, balance all postings, adjustments, and balance transfers along with the cash bank and make deposits; make entries for charges and credits to accounts; perform incidental tasks and completion of appropriate forms relating hereto. Responsible for the bank; handles cash transactions according to established practice and policy. Makes change, cashes personal and travelers checks, and exchanges foreign currency for guests. Answer department telephones, including taking same day reservations and future bookings once the Reservations Department is closed. Qualifications Any combination of education and experience that provides the required knowledge, skills and ability. Previous hospitality and cashiering experience preferred in a similar setting. Ability to clearly and pleasantly communicate in English, both orally and in writing. Ability to perform assigned duties with attention to detail . Ability to interact in a polite, professional, and engaging manner. Experience in a luxury environment is preferred. Additional Information Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge. DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This role is tasked to implement and manage the process of transferring passengers from checking in to boarding Lāna'i Air aircraft, ensuring that all guests meet internal policies, procedures, and safety, security regulations. In this role, guest service must be delivered in a manner that is both high touch and high quality. This role will be responsible for providing security and protection for travelers across all Lanai Air flights in a courteous and professional manner. This position will also assist with flight reservations, logistical services, including coordination of ground transportation and tracking of the guest's inbound flights into and within the State of Hawaii. This position will also participate in the ground service during the arrival and departure process as guests transition through the Honolulu Airport and Lāna'i Air Hanger facility on O‘ahu and Lana`i. This position may also be tasked with other logistical coordination with third party vendors (aircraft operator, ground service support, and ground transportation) on Lāna'i and Oahu. The primary goal of this position is to support the overall efforts of Lānaʻi Air in increasing occupancy for the Four Seasons Hotels on Lāna'i and to provide reliable and seamless service to all travelers on Lanai Air. Compensation: $22.33/hour (non-exempt) Reporting Relationship: Reports to: Lāna'i Air Assistant Manager Supervises: n/a Coordinates with: Four Seasons Lāna‘i, System Operation and Reservation Coordinators, Ground Service Attendants, Ground Transportation Vendors Quality Standards: Conduct individual and business affairs in highest ethical and legal fashion. Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all. Build strong communication links with supervisors, peers, and employees. Continuously strive for excellence in the workplace, the Company environment, and as a Company representative. Comply with all Company policies and standards. Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i. Qualification/Requirements: Hospitality experience with a high end resort, highly preferred. 1 year of logistical coordination or sales/marketing experience, preferred. 1 year of clerical experience, preferred. Must be proficient in Outlook, Word, Excel, Internet, and other applicable software. Requires proficiency and professionalism in writing emails to passengers/guests. Requires excellent written and verbal communication and organizational skills. Requires relating to people in a friendly and professional manner. Requires working to established procedures and maintaining reliable work attendance. Must be detailed oriented. Requires the ability to follow oral and written instructions. Requires good judgment and a common sense approach to the work. Able to think and make effective decisions quickly. Able to create effective working relationships with other employees and third party vendors. Must be able to maintain a positive attitude and work under conditions that are changing on a moment's notice. Must be able to foster teamwork within the department and with other business entities. Requires an ability to take responsibility and be accountable. Must be skilled in multi-tasking. The work load is constant and must be handled in a timely manner. Responsible to handle a variety of tasks at the same time. Works harmoniously and professionally with co-workers and third party vendors. Must be able to problem solve and identify resources to use when faced with irregular operations. Education/Experience: Hospitality experience with a high-end resort, highly preferred. TSA experience and/or certification preferred. 1 year of logistical coordination or sales/marketing experience preferred. 1 year of clerical experience preferred. Knowledge/Skills: Must be proficient in Outlook, Word, Excel, Internet, and other applicable software. Requires proficiency and professionalism in writing emails to passengers/guests. Requires excellent written and verbal communication and organizational skills. Requires relating to people in a friendly and professional manner. Requires working to established procedures and maintaining reliable work attendance. Must be detailed oriented. Requires the ability to follow oral and written instructions. Requires good judgment and a commonsense approach to the work. Able to think and make effective decisions quickly. Able to create effective working relationships with other employees and third-party vendors. Must be able to maintain a positive attitude and work under conditions that are changing at a moment's notice. Must be able to foster teamwork within the department and with other business entities. Requires an ability to take responsibility and be accountable. Must be skilled in multi-tasking. The workload is constant and must be handled in a timely manner. Responsible for handling a variety of tasks at the same time. Works harmoniously and professionally with co-workers and third-party vendors. Must be able to problem solve and identify resources to use when faced with irregular operations. Required Work Cards/Certifications: Ability to obtain an AOA badge and ramp license from the State of Hawaii Department of Transportation. Valid Hawaii Driver's License and successful review of Motor Vehicle Record. Must be able to successfully complete regulatory screening training and obtain applicable certification. Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distant vision, and color vision. The employee is occasionally required to operate objects, tools, or controls. The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Essential Duties Assist with creating Lāna‘i Air as a high end, seamless operation with specific mission to aid in the development of clientele for the Four Seasons Lāna‘i, and be a reliable alternative for the residents of Lanai. Serves as the initial point of contact for greeting guests upon arrival and as the last point of contact as guests depart, providing a fond farewell. Responsible for passenger boarding and assists with loading baggage as needed. Anticipate issues when dealing with delays and airport congestion and proactively finds creative and effective solutions in favor of guest service for a seamless experience. Communicate effectively with aircraft operator, ground support, and ground transportation in Honolulu and Lanai to ensure accurate communication of details for the guest arrival and transfer. Responsible for emailing the confirmation receipt to the customer, which may require customization of the receipt depending on the required transportation. Responsible for monitoring the cleanliness of any office space and lounge area. Greet guests individually, by surname, upon arrival and during their wait period before their flight leaves. Throughout guest time in the lounge, handle all guest interactions with the highest level of hospitality and professionalism. Accommodate special requests whenever possible, resolve guest complaints, and assist guests with inquiries. Assists with passenger ground service in Honolulu. Operating various screening equipment and technology to identify dangerous objects on passengers, or their accessible property, and preventing those objects from being transported onto aircraft. Performs searches and screening, which may include physical interaction with passengers (e.g., pat downs, accessible property searches) conducting bag searches and lifting/carrying bags, bins and personal property weighing up to 20lbs. Controlling terminal entry and exit points Complete required logs, forms and other paperwork applicable to assigned duties. Perform other duties as assigned.

Job DescriptionSalary: $21.92/hour ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you both in terms of what they do and dont say can make a difference in whether youll be hired. So, its extremely important that you choose wisely when deciding who to use as a reference. The East-West Center isa premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Division: Front Office (FRN006) Band 1U HB Front Office Agent Primary Responsibilities: Greet and assist guests in a friendly manner according to resort standards. Rent and assign rooms. Keep a record of vacant/occupied rooms. Maintain a constant post at the front desk for the purpose of registering/checking out guests, giving information and assistance, presenting keys, mail and messages. Coordinate with housekeeping and engineering departments on guest complaints. Make entries for charges and credits to accounts, perform incidental tasks relating to guest account. Is responsible for a bank and handle cash/coupon transactions according to established policies and procedures. Assist guests in the absence of a concierge with restaurant reservations and transportation, as needed. ESSENTIAL JOB FUNCTIONS: Maintain a constant post at the front desk for the purpose of registering/checking-out guests, giving information, presenting keys, mail and messages. Greet and assist guests in a warm and friendly manner, personalizing service following resort standards and procedures. Assist guests with restaurant reservations, booking activities and transportation, providing directions and information about the Big Island and resort facilities. Record entries for charges and credits to guest accounts. Responsible for a cash bank and handle cash/credit cards/check/coupon transactions according to established policies and procedures. Rent and assign rooms; upsell rooms. Keeps a record of vacant and occupied rooms. Coordinate with housekeeping and engineering departments on guest complaints and requests. Inform guests of the resort's Ocean Awareness Program. Respond to emergency situation, according to hotel procedures. Answer phone calls to the front desk and respond to the questions or forward calls to the appropriate person. Coordinate with bell staff on delivery of items to and from the guest rooms. Maintain a professional setting at front desk (No eating, gum chewing, using cell phones, or slouching). Perform other related duties as assigned or required. SECONDARY JOB FUNCTIONS: Generate reports as required. Escort guests to their room upon check-in if needed. Assist other positions in the department. Working Conditions: Work at the front desk located in the lobby; open air overhead covering. Maybe warm or windy due to weather conditions and open area. Air conditioned office environment. Work Hours: Able to work shift and days determined by the manager. Able to work in excess of 40 hours per week if needed. Equipment Use: Proficient in the use of a computer and with the applications Word, Excel, or other required software to perform essential duties. Proper and professional telephone etiquette. Various office equipment including but not limited to calculators, photocopiers, and facsimile machines. Key Card programmer, Electronic Data Capture. Mental and Physical Demands: Sit with upright posture for most of shift at the front desk. Able to deal with irate guests and remain calm and friendly. Able to work under pressure, manage stressful situations, and multi-task. Communication Demands: Able to verbally communicate in person and over the phone to employees, managers and guests. Able to follow verbal or written instructions. Minimum Qualification Requirements: Must be pleasant, smiling and friendly. Must be able to read and write to effectively perform job functions. Must be able to perform general cashiering procedures. Must be able to multi-task.

Division: Front Office (FRN006) Band 1U HB Front Office Agent Primary Responsibilities: Greet and assist guests in a friendly manner according to resort standards. Rent and assign rooms. Keep a record of vacant/occupied rooms. Maintain a constant post at the front desk for the purpose of registering/checking out guests, giving information and assistance, presenting keys, mail and messages. Coordinate with housekeeping and engineering departments on guest complaints. Make entries for charges and credits to accounts, perform incidental tasks relating to guest account. Is responsible for a bank and handle cash/coupon transactions according to established policies and procedures. Assist guests in the absence of a concierge with restaurant reservations and transportation, as needed. ESSENTIAL JOB FUNCTIONS: Maintain a constant post at the front desk for the purpose of registering/checking-out guests, giving information, presenting keys, mail and messages. Greet and assist guests in a warm and friendly manner, personalizing service following resort standards and procedures. Assist guests with restaurant reservations, booking activities and transportation, providing directions and information about the Big Island and resort facilities. Record entries for charges and credits to guest accounts. Responsible for a cash bank and handle cash/credit cards/check/coupon transactions according to established policies and procedures. Rent and assign rooms; upsell rooms. Keeps a record of vacant and occupied rooms. Coordinate with housekeeping and engineering departments on guest complaints and requests. Inform guests of the resort's Ocean Awareness Program. Respond to emergency situation, according to hotel procedures. Answer phone calls to the front desk and respond to the questions or forward calls to the appropriate person. Coordinate with bell staff on delivery of items to and from the guest rooms. Maintain a professional setting at front desk (No eating, gum chewing, using cell phones, or slouching). Perform other related duties as assigned or required. SECONDARY JOB FUNCTIONS: Generate reports as required. Escort guests to their room upon check-in if needed. Assist other positions in the department. Working Conditions: Work at the front desk located in the lobby; open air overhead covering. Maybe warm or windy due to weather conditions and open area. Air conditioned office environment. Work Hours: Able to work shift and days determined by the manager. Able to work in excess of 40 hours per week if needed. Equipment Use: Proficient in the use of a computer and with the applications Word, Excel, or other required software to perform essential duties. Proper and professional telephone etiquette. Various office equipment including but not limited to calculators, photocopiers, and facsimile machines. Key Card programmer, Electronic Data Capture. Mental and Physical Demands: Sit with upright posture for most of shift at the front desk. Able to deal with irate guests and remain calm and friendly. Able to work under pressure, manage stressful situations, and multi-task. Communication Demands: Able to verbally communicate in person and over the phone to employees, managers and guests. Able to follow verbal or written instructions. Minimum Qualification Requirements: Must be pleasant, smiling and friendly. Must be able to read and write to effectively perform job functions. Must be able to perform general cashiering procedures. Must be able to multi-task.

Job DescriptionDescription: Under the general guidance and supervision of the Assistant General Manager, the Night Front Office Agent is responsible for balancing the hotel's daily financial transactions and ensuring the accuracy of guest billing and reporting. In addition to performing overnight front desk duties, this role ensures a smooth transition between business days by auditing, reconciling, and reporting on the day's financial activities. The ideal candidate is detail-oriented, dependable, and able to work independently during overnight hours while maintaining excellent guest service. Requirements: Duties and Responsibilities: Perform nightly audit of all hotel revenue, including room charges, food and beverage sales, and miscellaneous income Reconcile and balance all accounts, ensuring proper documentation of discrepancies or adjustments Run end-of-day reports and roll the date in the property management system (PMS) Prepare daily financial reports for management, including revenue summaries and occupancy data Perform front desk duties such as guest check-ins and check-outs, taking reservations, and responding to inquiries Monitor overnight security of hotel premises and report any suspicious activity or safety concerns Address and resolve guest concerns or emergencies in a professional and timely manner Maintain cleanliness and organization of front desk and lobby areas during overnight shift Follow established hotel policies and procedures for cash handling, guest privacy, and emergency response Communicate relevant information to morning staff and management through shift reports Utilize HotSOS for necessary service orders Ensure no Open Folios Double check Airline rates against manifest Ensure daily credit limits are sufficient Utilize existing and new technology as implemented May on occasion need to valet cars Must be able to perform Front Desk Duties Other duties and responsibilities as assigned Required Knowledge/Skills/Abilities: Familiarity with hotel property management systems (e.g., Opera, HotSoS, etc.) Strong math and analytical skills with attention to detail and accuracy Excellent communication and customer service skills Ability to work independently and remain alert throughout overnight shifts Dependable and punctual with a professional appearance and demeanor Must obtain Liquor License Issued by State of Hawaii Flexible to work weekends, holidays, and overnight shifts Education and Experience: High school diploma or equivalent required; college coursework in Accounting or Hospitality a plus Previous hotel front desk or accounting experience preferred

Job Description Role and Responsibilities As a guest service agent, you are professionally responsible for providing exemplary services to the guests whenever they make an entry in the hotel, during their stay, and whenever they depart. Guest service Agent responsibilities include taking care of the guests in a professional and courteous manner ● Greet and welcome guests who are checking in, and arrange for the collection and storage of their luggage ● Pay attention and listen carefully to the needs of the guest and attend to their special needs ● Give outstanding service to guest that have checked in and greet them in a friendly manner and interact in a positive way ● Responsible for efficient handling of the guests and to make sure that they check in and check out as per the rules and regulations ● Promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department ● Answer phone calls and keep track of in-house activities ● Respond to guest and potential guest inquiries regarding the availability of rooms and the cost of stay. ● Demonstrate ● Maintain up-to-date knowledge on current services that are being offered. ● Ability to ensure information is effectively conveyed to the customer. ● Ensure rooms have been allocated properly, and hand over keys to the guest ● Complete all registration and check-in procedures have been followed and completed properly ● Successfully input guest-related information, maintain, update, and post accurately ● Complete start of shift and end of shift reconciliation, including cash count and balancing to the shift report ● Responsible for ensuring that the bills generated are posted to the appropriate accounts Qualifications and Education Requirements Essential: ● Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding ● Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimal supervision, ● Ability to work comfortably in pressure situations and should be able to deal with a diverse range of people and help in resolving their issues in a calm and quiet manner. ● Flexible to work assigned shifts, extended hours, weekends, holidays, and may need to work overtime. ● Excellent organizational and time management skills. ● Ability to adapt to changing conditions and keep updated with current knowledge within the hotel industry. ● Interpersonal skills and the ability to work well with co-workers and the public Desirable: ● Prior guest relations training ● High School graduate or equivalent vocational training Various Shifts include: 6a-2p, 7a-3p, 8a-4p, 9a-5p, 2p-10p, 3p-11pm

As an ON-CALL Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here's why you'll love it here! - We offer an excellent benefits package to our on-call Team Members that include: Salary Range: $29.05 - $36.31 per hour Medical, Dental, and Vision insurance Financial Wellness - 401k/pension plan Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities... and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Additional Responsibilities: Answer all incoming calls in a courteous and timely matter. Assisting callers with any questions/inquiries/concerns that he or she may have in regards to our property. If call needs to be transferred to a specified department, obtain as much information from the caller so that you may transfer the call accordingly. Responsible for knowledge regarding groups, VIP's, transients, special events. Serve as an unending informational source for all hotel guests. Responsible for knowledge regarding groups, VIP's, transients, special events. Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance. Read daily departmental e-mails as well as Guest Experience Pre-Arrival e-mails. Encourage to visit local attractions, take tours and be familiar with hours of operations. All other miscellaneous responsibilities as assigned and deemed appropriate by management. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: High school diploma or equivalent required. Must be able to communicate clearly with guests over the telephone. Excellent oral and written English communication skills. Ability to communicate effectively with Management. Must have excellent organizational skills and be able to multi-task. Ability to work well under deadline pressure. Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled. It would be advantageous in this position for you to demonstrate the following capability: Prior experience with property management systems highly preferred. Ability to speak second language highly preferred. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Come and join the magic with Aulani, A Disney Resort and Spa! Tuition paid upfront at network schools ~ The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services. Assist guests during check-in and check-out, phone interaction, and face-to-face interaction Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast Strong computer skills and knowledge is required Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night. Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Proficient in English and Japanese Language Previous cash handling experience Previous computer experience Enthusiastic about interacting and helping guests Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred Knowledge of Hawaiian language preferred Previous work experience in a Hotel/Front Desk environment Previous experience in a high volume, fast paced office type environment Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. SUBMITTING YOUR APPLICATION After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) Meet or exceed established sales targets in a commissioned environment Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest's stay to improve their experience Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved Confirmed ability to sell in person and occasionally, on the phone Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Other duties as assigned Additional Job Requirements Availability Required: Sunday - Saturday Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environment Extraordinary guest service skills Expert-level knowledge of the local area and attractions Knowledge of travel and/or ticket industry and concierge experience preferred Operational experience preferred Skills Adaptable and able to support change within the business Ability to overcome objections and offer alternate solutions Timeliness and a professional appearance Excellent written and verbal communication skills (fluent English required, bilingual a plus) Strong listening skills to be able to identify customer need Self-motivated with the ability to work independently in a sales driven environment Ability to occasionally lift to 25 pounds and to stand for long periods of time Proven ability to juggle multiple duties and prioritize Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This position will be open and posted until filled, with a minimum posting period of three days.

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation. Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations. This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System. Responsibilities Essential Functions and Responsibilities include the following: Provide each guest with a professional and courteous greeting and extraordinary guest service Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions) Meet or exceed established sales targets in a commissioned environment Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest's stay to improve their experience Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved Confirmed ability to sell in person and occasionally, on the phone Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business Other duties as assigned Additional Job Requirements Availability Required: Sunday - Saturday Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm) Indicate the percentage of time spent traveling - 0% Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED) and one to three years' related experience and/or training; or equivalent combination of education and experience 1-2 years of sales (or upselling) experience in a performance driven environment Extraordinary guest service skills Expert-level knowledge of the local area and attractions Knowledge of travel and/or ticket industry and concierge experience preferred Operational experience preferred Skills Adaptable and able to support change within the business Ability to overcome objections and offer alternate solutions Timeliness and a professional appearance Excellent written and verbal communication skills (fluent English required, bilingual a plus) Strong listening skills to be able to identify customer need Self-motivated with the ability to work independently in a sales driven environment Ability to occasionally lift to 25 pounds and to stand for long periods of time Proven ability to juggle multiple duties and prioritize Computer Skills Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Demonstrated ability to type 30-40 wpm Minimum pay USD $33,375.00/Yr. Maximum Pay USD $48,400.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience - At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability - To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge - Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements - Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology - Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you - both in terms of what they do and don't say - can make a difference in whether you'll be hired. So, it's extremely important that you choose wisely when deciding who to use as a reference. The East-West Center is a premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.