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Become A Front Desk Agent

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Working As A Front Desk Agent

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $22,919

    Average Salary

What Does A Front Desk Agent Do

A Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay. They answer incoming calls and emails, welcome guests, and verify guests' personal details before assigning them to rooms.

How To Become A Front Desk Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Agent jobs

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Front Desk Agent Demographics

Gender

  • Female

    68.9%
  • Male

    28.7%
  • Unknown

    2.4%

Ethnicity

  • White

    74.7%
  • Hispanic or Latino

    15.5%
  • Asian

    7.3%
  • Unknown

    1.8%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    58.5%
  • French

    11.1%
  • Italian

    3.1%
  • German

    2.9%
  • Portuguese

    2.9%
  • Arabic

    2.8%
  • Russian

    2.5%
  • Japanese

    2.4%
  • Chinese

    2.4%
  • Mandarin

    2.2%
  • Korean

    2.2%
  • Hindi

    1.2%
  • Tagalog

    1.1%
  • Cantonese

    0.9%
  • Vietnamese

    0.7%
  • Turkish

    0.7%
  • Thai

    0.6%
  • Filipino

    0.6%
  • Greek

    0.6%
  • Polish

    0.6%
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Front Desk Agent

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Front Desk Agent Education

Front Desk Agent

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Real Front Desk Agent Salaries

Job Title Company Location Start Date Salary
Front Desk Agent Harborview Hotel Investors, LLC MA Apr 07, 2015 $29,218
Front Desk Agent Harborview Hotel Investors, LLC MA Apr 08, 2014 $29,218
Front Desk Agent Harborview Hotel Investors, LLC MA Apr 01, 2013 $26,296
Front Desk/Pbx Agent Stein Eriksen Lodge Management Corporation Park City, UT Nov 16, 2016 $25,044
Front Desk Agent CFI Resorts Management Inc. Park City, UT Nov 01, 2015 $25,044
Front Desk Agent Chebeague Island Inn LLC Chebeague Island, ME May 12, 2016 $24,460
Front Desk Agent Chebeague Island Inn LLC Chebeague Island, ME May 08, 2015 $23,124
Front Desk/Pbx Agent Stein Eriksen Lodge Corporation UT Nov 15, 2013 $22,957
Front Desk/Pbx Agent Stein Eriksen Lodge UT Nov 24, 2014 $22,957
Front Desk/Pbx Agent Stein Eriksen Lodge Management Corporation Park City, UT Nov 16, 2015 $21,350
Front Desk Agent OBX Resort LLC Kitty Hawk, NC Sep 29, 2014 $19,827 -
$22,957
Front Desk Agent OBX Resort LLC Kitty Hawk, NC Oct 22, 2014 $19,827 -
$22,957
Front Desk Agent OBX Resort LLC Kitty Hawk, NC Jul 28, 2014 $19,827 -
$22,957
Front Desk Agent OBX Resort LLC Kitty Hawk, NC Aug 21, 2014 $19,827 -
$22,957

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Top Skills for A Front Desk Agent

FrontDeskAreaCustomerServiceSkillsCreditCardTransactionsNightAuditPhoneCallsHotelServicesGuestComplaintsSpecialRequestsWheneverGuestAccountsOperaGuestSatisfactionGuestServiceRoomAvailabilityHotelGuestsDepartmentTelephoneCallsGuestIssuesGuestRegistrationAssignsRoomsTravelDirectionsDataEntry

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Top Front Desk Agent Skills

  1. Front Desk Area
  2. Customer Service Skills
  3. Credit Card Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Keep the front desk area and lobby clean and presentable.
  • Position requires excellent customer service skills in a busy four star resort setting.
  • Maintained accountability of all cash within register, and processed all credit card transactions.
  • Process paperwork during night audit, file and email reports to the appropriate department.
  • Receive outside phone calls inquiring about availability/rates/bookings/reservations and payments.

Top Front Desk Agent Employers

Front Desk Agent Videos

Front Desk Agent (Resort), Career Video from drkit.org

Front Desk Agent - emerit Training and Certification

How to Be a Proper Front Desk Agent : Career Advice & More

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