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Become A Front Desk Agent

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Working As A Front Desk Agent

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $22,919

    Average Salary

What Does A Front Desk Agent Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Front Desk Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Agent jobs

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Front Desk Agent Typical Career Paths

Average Length of Employment
Front Desk Lead 2.2 years
Front Desk Agent 2.0 years
Front Office Agent 2.0 years
Desk Clerk 2.0 years
Night Auditor 1.9 years
Hotel Desk Clerk 1.8 years
Front Desk Staff 1.7 years
Front Desk Clerk 1.7 years
Welcome Desk Agent 1.5 years
Top Employers Before
Cashier 14.0%
Server 6.3%
Internship 5.7%
Hostess 4.2%
Manager 2.5%
Waitress 2.4%
Top Employers After
Cashier 6.2%
Server 5.8%
Internship 3.5%

Front Desk Agent Demographics

Gender

Female

68.9%

Male

28.7%

Unknown

2.4%
Ethnicity

White

74.7%

Hispanic or Latino

15.5%

Asian

7.3%

Unknown

1.8%

Black or African American

0.6%
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Languages Spoken

Spanish

58.5%

French

11.1%

Italian

3.1%

German

2.9%

Portuguese

2.9%

Arabic

2.8%

Russian

2.5%

Japanese

2.4%

Chinese

2.4%

Mandarin

2.2%

Korean

2.2%

Hindi

1.2%

Tagalog

1.1%

Cantonese

0.9%

Vietnamese

0.7%

Turkish

0.7%

Thai

0.6%

Filipino

0.6%

Greek

0.6%

Polish

0.6%
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Front Desk Agent Education

Schools

University of Phoenix

10.7%

Johnson & Wales University

9.0%

University of Central Florida

7.8%

Florida International University

7.4%

Delgado Community College

6.3%

Miami Dade College

6.3%

Valencia College

5.4%

University of Nevada - Las Vegas

5.3%

Southern New Hampshire University

4.5%

Northern Arizona University

4.2%

Kaplan University

3.7%

University of Houston

3.5%

College of Southern Nevada

3.5%

University of North Texas

3.5%

Florida State University

3.3%

San Diego State University

3.3%

Northern Virginia Community College

3.2%

Strayer University

3.1%

Michigan State University

3.1%

Arizona State University

3.1%
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Majors

Business

23.4%

Hospitality Management

14.7%

Health Care Administration

10.0%

Psychology

5.9%

Communication

5.3%

Criminal Justice

5.1%

General Studies

4.1%

Accounting

3.8%

Nursing

3.6%

Medical Assisting Services

3.3%

Management

3.1%

Marketing

2.6%

Liberal Arts

2.5%

English

2.2%

Education

1.8%

Biology

1.8%

Political Science

1.7%

Cosmetology

1.7%

Graphic Design

1.6%

Computer Science

1.6%
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Degrees

Bachelors

39.8%

Other

33.2%

Associate

15.1%

Masters

4.8%

Certificate

4.5%

Diploma

1.7%

License

0.7%

Doctorate

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Front Desk Agent Salaries

Job Title Company Location Start Date Salary
Front Desk Agent Harborview Hotel Investors, LLC MA Apr 07, 2015 $29,218
Front Desk Agent Harborview Hotel Investors, LLC MA Apr 08, 2014 $29,218
Front Desk Agent Harborview Hotel Investors, LLC MA Apr 01, 2013 $26,296
Front Desk/Pbx Agent Stein Eriksen Lodge Management Corporation Park City, UT Nov 16, 2016 $25,044
Front Desk Agent CFI Resorts Management Inc. Park City, UT Nov 01, 2015 $25,044
Front Desk Agent Chebeague Island Inn LLC Chebeague Island, ME May 12, 2016 $24,460
Front Desk Agent Chebeague Island Inn LLC Chebeague Island, ME May 08, 2015 $23,124
Front Desk/Pbx Agent Stein Eriksen Lodge Corporation UT Nov 15, 2013 $22,957
Front Desk/Pbx Agent Stein Eriksen Lodge UT Nov 24, 2014 $22,957
Front Desk/Pbx Agent Stein Eriksen Lodge Management Corporation Park City, UT Nov 16, 2015 $21,350
Front Desk Agent OBX Resort LLC Kitty Hawk, NC Sep 29, 2014 $19,827 -
$22,957
Front Desk Agent OBX Resort LLC Kitty Hawk, NC Oct 22, 2014 $19,827 -
$22,957
Front Desk Agent OBX Resort LLC Kitty Hawk, NC Jul 28, 2014 $19,827 -
$22,957
Front Desk Agent OBX Resort LLC Kitty Hawk, NC Aug 21, 2014 $19,827 -
$22,957

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Top Skills for A Front Desk Agent

FrontDeskAreaCustomerServiceSkillsCreditCardTransactionsNightAuditPhoneCallsHotelServicesGuestComplaintsSpecialRequestsWheneverGuestAccountsOperaGuestSatisfactionGuestServiceRoomAvailabilityHotelGuestsDepartmentTelephoneCallsGuestIssuesGuestRegistrationAssignsRoomsTravelDirectionsDataEntry

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Top Front Desk Agent Skills

  1. Front Desk Area
  2. Customer Service Skills
  3. Credit Card Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Keep the front desk area and lobby clean and presentable.
  • Position requires excellent customer service skills in a busy four star resort setting.
  • Maintained accountability of all cash within register, and processed all credit card transactions.
  • Process paperwork during night audit, file and email reports to the appropriate department.
  • Receive outside phone calls inquiring about availability/rates/bookings/reservations and payments.

Top Front Desk Agent Employers

Front Desk Agent Videos

Front Desk Agent (Resort), Career Video from drkit.org

Front Desk Agent - emerit Training and Certification

How to Be a Proper Front Desk Agent : Career Advice & More

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