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Best front desk agent certifications
The best certifications for a front desk agent are Travel and Tourism Professional (TTP), Certified Front Desk Manager (CFDM), and Nationally Certified Medical Office Assistant (NCMOA).
Front desk agent certifications demonstrate your competency as a front desk agent to employers. However, not all front desk agent certifications provide the same value.
Below is a list of the best front desk agent certifications. Obtaining a front desk agent certification will give you a leg up when you apply for jobs and increase your potential salary.
5 best certifications for front desk agents
| Rank | Front desk agent certification | Organization |
|---|---|---|
| 1 | Travel and Tourism Professional (TTP) | IATA |
| 2 | Certified Front Desk Manager (CFDM) | AHLAEI |
| 3 | Nationally Certified Medical Office Assistant (NCMOA) | NCCT |
| 4 | Certified Travel Associate (CTA) | ICTA |
| 5 | Certified Guest Service Professional (CGSP) | AHLAEI |
5 best front desk agent certifications
1. Travel and Tourism Professional (TTP)
Travel is an exciting, multi-faceted business for service oriented professionals that want to work independently or for a variety of employers.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Certified Front Desk Manager (CFDM)
Today's successful front desk managers must have effective human resource skills and rooms management expertise as well as sound judgment and practical skills. They must keep pace with change, improve their knowledge, and share their experience with others. The Certified Front Desk Manager (CFDM) designation provides recognition for these skills.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
3. Nationally Certified Medical Office Assistant (NCMOA)
Medical Office Assistants typically perform administrative duties for health care providers in office settings, although some may also perform basic clinical tasks (as allowed by state laws). Their responsibilities will vary by employer, but may include answering telephones, greeting patients, updating and filing medical records, completing insurance forms, handling correspondence, scheduling appointments, and handling billing or bookkeeping.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
4. Certified Travel Associate (CTA)
The Certified Travel Associate (CTA) program teaches front line travel professionals how to close more sales, improve efficiency, expand geography knowledge and fine-tune customer service skills, all while earning widely recognized industry credentials.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
5. Certified Guest Service Professional (CGSP)
The Certified Guest Service Professional (CGSP) designation provides recognition for those individuals who know how to deliver exceptional service by engaging with their guests and creating memorable experiences. Recognized worldwide, the CGSP designation is the highest acknowledgment of awarding-winning guest service for employees in the hospitality and tourism industry.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
What is the best certification for a front desk agent?
The best front desk agent certification is Travel and Tourism Professional (TTP). The Travel and Tourism Professional (TTP) is awarded by the International Air Transport Association. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this front desk agent certification:
- To become a certified Travel and Tourism Professional (TTP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 2 year.
What certifications can impact a front desk agent career and salary?
The Travel and Tourism Professional certification will help you to secure a guest services agent position, which will increase your pay and career trajectory. A guest services agent's average salary is $25,950 whereas front desk agents make an average salary of $31,008.
The most common combination of front desk agent certifications include: Travel and Tourism Professional (TTP), Certified Front Desk Manager (CFDM), and Nationally Certified Medical Office Assistant (NCMOA).
Online courses for front desk agents to earn certifications
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