Front desk agent demographics and statistics in the US
Front desk agent demographics research summary. Zippia estimates front desk agent demographics and statistics in the United States by using a database of 30 million profiles. Our front desk agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about front desk agents after extensive research and analysis:
- There are over 156,926 front desk agents currently employed in the United States.
- 68.8% of all front desk agents are women, while 31.2% are men.
- The average front desk agent age is 36 years old.
- The most common ethnicity of front desk agents is White (50.0%), followed by Hispanic or Latino (22.1%), Asian (9.9%) and Black or African American (9.7%).
- Front desk agents are most in-demand in New York, NY.
- The hospitality industry is the highest-paying for front desk agents.
- 13% of all front desk agents are LGBT.
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Front desk agent demographics by:
Front desk agent gender statistics
68.8% of front desk agents are women and 31.2% of front desk agents are men.
- Female, 68.8%
- Male, 31.2%
Front desk agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 68.8% |
| Male | 31.2% |
Front desk agent gender pay gap
Women earn 99¢ for every $1 earned by men
Male income
$31,309
Female income
$31,054
Front desk agent gender ratio over time
This data breaks down the percentage of men and women in front desk agent positions over time. Currently, 68.8% of front desk agents are female.
Front desk agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 29.72% | 70.28% |
| 2011 | 32.76% | 67.24% |
| 2012 | 33.31% | 66.69% |
| 2013 | 32.33% | 67.67% |
| 2014 | 31.81% | 68.19% |
| 2015 | 32.75% | 67.25% |
| 2016 | 29.23% | 70.77% |
| 2017 | 37.03% | 62.97% |
| 2018 | 34.18% | 65.82% |
| 2019 | 30.87% | 69.13% |
| 2020 | 35.45% | 64.55% |
| 2021 | 31.16% | 68.84% |
Front desk agent related jobs gender ratio
We compared front desk agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Front Desk Agent | 31% | 69% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Front desk agent demographics by race
The most common ethnicity among front desk agents is White, which makes up 50.0% of all front desk agents. Comparatively, 22.1% of front desk agents are Hispanic or Latino and 9.9% of front desk agents are Asian.
- White, 50.0%
- Hispanic or Latino, 22.1%
- Asian, 9.9%
- Black or African American, 9.7%
- Unknown, 6.8%
- American Indian and Alaska Native, 1.5%
Front desk agent race
| Front desk agent race | Percentages |
|---|---|
| White | 50.0% |
| Hispanic or Latino | 22.1% |
| Asian | 9.9% |
| Black or African American | 9.7% |
| Unknown | 6.8% |
| American Indian and Alaska Native | 1.5% |
Front desk agent race and ethnicity over time
See how front desk agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Front desk agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 59.08% | 11.01% | 6.65% | 20.18% |
| 2011 | 58.61% | 11.52% | 8.12% | 18.66% |
| 2012 | 59.32% | 10.17% | 6.34% | 20.30% |
| 2013 | 59.19% | 11.17% | 5.44% | 20.72% |
| 2014 | 58.39% | 11.28% | 6.67% | 19.87% |
| 2015 | 56.95% | 11.92% | 7.45% | 20.61% |
| 2016 | 55.80% | 12.04% | 7.29% | 20.91% |
| 2017 | 55.19% | 11.64% | 7.30% | 22.70% |
| 2018 | 56.18% | 11.26% | 6.54% | 22.98% |
| 2019 | 54.11% | 11.64% | 8.64% | 21.47% |
| 2020 | 53.17% | 10.04% | 7.84% | 24.36% |
| 2021 | 49.98% | 9.74% | 9.91% | 22.13% |
Front desk agent wage gap by race
According to our data, asian front desk agents have the highest average salary compared to other ethnicities. Black or african american front desk agents have the lowest average salary at $30,949.
| Ethnicity | Salary |
|---|---|
| Unknown | $31,307 |
| White | $30,979 |
| Black or African American | $30,949 |
| Asian | $32,056 |
| Hispanic or Latino | $31,268 |
Average front desk agent age
See how the average age of front desk agents varies based on ethnicity and gender.
Male
Female
Front desk agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 30.5 | 33.5 |
| Unknown | 33 | 45 |
| Asian | 37 | 38 |
| Hispanic or Latino | 30.5 | 27 |
| White | 30 | 36.5 |
| American Indian and Alaska Native | 42 |
Front desk agent age breakdown
The average age of front desk agents is 40+ years years old, representing 38% of the front desk agent population.
Front desk agent age breakdown
| Front Desk Agent Years | Percentages |
|---|---|
| 40+ years | 38% |
| 30-40 years | 25% |
| 20-30 years | 35% |
Front desk agent educational attainment
The most common degree for front desk agents is bachelor's degree, with 42% of front desk agents earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 21%.
- Bachelor's, 42%
- High School Diploma, 25%
- Associate, 21%
- Diploma, 6%
- Other Degrees, 6%
Front desk agents by degree level
| Front desk agent degree | Percentages |
|---|---|
| Bachelor's | 42% |
| High School Diploma | 25% |
| Associate | 21% |
| Diploma | 6% |
| Other Degrees | 6% |
Front desk agent jobs you might like
Front desk agent wage gap by degree level
According to the data, front desk agents with a Associate degree earn more than those without, at $31,650 annually. With a Bachelor's degree, front desk agents earn a median annual income of $31,603 compared to $31,250 for front desk agents with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $31,250 |
| Bachelor's Degree | $31,603 |
| Some College/ Associate Degree | $31,650 |
Front desk agent employment statistics
Most front desk agents work for a private in the hospitality industry.
Company size where front desk agents work
Below, you can see the size of companies where front desk agents work.
Front desk agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 17% |
| 100 - 500 employees | 24% |
| 500 - 1,000 employees | 15% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 12% |
Front desk agent jobs by company type
Employees with the front desk agent job title have their preferences when it comes to working for a company. For instance, most front desk agents prefer to work at private companies over public companies.
Front desk agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 15% |
| Private | 83% |
| Government | 0% |
Front desk agent jobs by industry
The most common industries for front desk agents are hospitality, health care and real estate.
Front desk agent industry statistics
| Industry | Percentages |
|---|---|
| Hospitality | 73% |
| Health Care | 4% |
| Fortune 500 | 4% |
| Real Estate | 4% |
| Retail | 3% |
| Professional | 2% |
| Finance | 1% |
| Media | 1% |
| Start-up | 1% |
| Manufacturing | 1% |
| Construction | 1% |
| Education | 1% |
| Technology | 1% |
Front desk agent turnover and employment statistics
Front desk agent unemployment rate over time
The unemployment rate for front desk agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Front desk agent unemployment rate by year
| Year | Front desk agent unemployment rate |
|---|---|
| 2010 | 11.56% |
| 2011 | 10.81% |
| 2012 | 9.63% |
| 2013 | 10.19% |
| 2014 | 7.79% |
| 2015 | 8.09% |
| 2016 | 6.06% |
| 2017 | 6.31% |
| 2018 | 5.47% |
| 2019 | 5.37% |
| 2020 | 10.68% |
| 2021 | 11.49% |
Average front desk agent tenure
The average front desk agent stays at their job for 1-2 years, based on the 58,221 front desk agents resumes in Zippia's database.
Front desk agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 35% |
| 1-2 years | 35% |
| 3-4 years | 12% |
| 5-7 years | 13% |
| 8-10 years | 3% |
| 11+ years | 2% |
Front desk agent LGBT ratio compared to similar jobs
Review the percent of front desk agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Field Associate | 7.19% | 87,027 |
| File Keeper | 8.60% | 3,419 |
| Charge Authorizer | 8.99% | 8,729 |
| Periodicals Clerk | 11.16% | 66,332 |
| Front Desk Agent | 12.65% | - |
| Employee Relations Assistant | 15.31% | 14,672 |
Similar front desk agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Field Associate | 7.19% | 87,027 |
| File Keeper | 8.60% | 3,419 |
| Charge Authorizer | 8.99% | 8,729 |
| Periodicals Clerk | 11.16% | 66,332 |
| Employee Relations Assistant | 15.31% | 14,672 |
Foreign languages spoken by front desk agents
The most common foreign language among front desk agents is Spanish at 60.4%. The second-most popular foreign language spoken is French at 11.0% and Portuguese is the third-most popular at 2.9%.
- Spanish, 60.4%
- French, 11.0%
- Portuguese, 2.9%
- German, 2.9%
- Italian, 2.7%
- Other, 20.1%
Front desk agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.4% |
| French | 11.0% |
| Portuguese | 2.9% |
| German | 2.9% |
| Italian | 2.7% |
| Other | 20.1% |
