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Front desk agent vs night auditor

The differences between front desk agents and night auditors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor has an average salary of $31,498, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for a front desk agent include reservations, team work and guest service. The most important skills for a night auditor are reservations, check-in, and guest service.

Front desk agent vs night auditor overview

Front Desk AgentNight Auditor
Yearly salary$31,008$31,498
Hourly rate$14.91$15.14
Growth rate--
Number of jobs96,39229,341
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 37%
Average age3737
Years of experience--

What does a front desk agent do?

Front desk agents are usually the first hotel employees that the guest encounters upon entering the hotel. They greet and welcome guests. They are in charge of checking and validating the guests' reservations and issuing their room keys. Front desk agents are responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay. Front desk agents also coordinate with the housekeeping team and any other team to ensure that the guests' stay is the best.

What does a night auditor do?

A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.

Front desk agent vs night auditor salary

Front desk agents and night auditors have different pay scales, as shown below.

Front Desk AgentNight Auditor
Average salary$31,008$31,498
Salary rangeBetween $25,000 And $37,000Between $25,000 And $38,000
Highest paying CitySeattle, WASeattle, WA
Highest paying stateWashingtonWashington
Best paying companyBrookhaven National LaboratoryEndicott College
Best paying industryHospitalityReal Estate

Differences between front desk agent and night auditor education

There are a few differences between a front desk agent and a night auditor in terms of educational background:

Front Desk AgentNight Auditor
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common college--

Front desk agent vs night auditor demographics

Here are the differences between front desk agents' and night auditors' demographics:

Front Desk AgentNight Auditor
Average age3737
Gender ratioMale, 31.2% Female, 68.8%Male, 45.5% Female, 54.5%
Race ratioBlack or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%Black or African American, 10.5% Unknown, 6.8% Hispanic or Latino, 17.8% Asian, 9.8% White, 53.7% American Indian and Alaska Native, 1.4%
LGBT Percentage13%13%

Differences between front desk agent and night auditor duties and responsibilities

Front desk agent example responsibilities.

  • Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
  • Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
  • Welcome guests into the 2nd largest Hyatt in the world.
  • Receive recognition for dependability and a``can-do"attitude.
  • Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
  • Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.
  • Show more

Night auditor example responsibilities.

  • Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
  • Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
  • Validate the VIP hospitality folio.
  • Organize the booking for guests as to not over book rooms.
  • Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
  • Show more

Front desk agent vs night auditor skills

Common front desk agent skills
  • Reservations, 23%
  • Team Work, 8%
  • Guest Service, 6%
  • Customer Service, 5%
  • Computer System, 4%
  • Guest Satisfaction, 4%
Common night auditor skills
  • Reservations, 18%
  • Check-In, 11%
  • Guest Service, 9%
  • Customer Service, 7%
  • Guest Satisfaction, 6%
  • Cash Handling, 4%

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