Front desk agent job description

795 Pollard Blvd. SW, Atlanta, GA 30315

Front Desk Agent Job Description - $9 - 10/Hour

Our Hotel Group is seeking a professional Front Desk Agent. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training, and comradery with our entire family of hotel employees.

Front Desk Agent Job Overview:

Front Desk Agents perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. The Front Desk Agent also contributes to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.

Primary Responsibilities:

Attending to guest registration, room assignments, and special requests.

Take, modify, and update room reservations.

Accurately record and process guest charges, credits, and payments.

Protect and securely handle all guest information.

Assist and respond to all guest inquires in person, phone, or email as appropriate.

Find the win-win in resolving guest concerns or complaints.

Deliver the Brand and Company promises.

Qualifications:

Must have a professional, warm, and approachable disposition.

Fluently read, write, and speak English.

Demonstrated ability to remain level-headed in hectic and tense situations.

Work Environment:

This job operates in a professional hotel environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent physical movement within the front office area of the hotel. Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms. Occasionally move or transport guest luggage or packages up to 50 lbs. Maintain a stationary position for extended periods of time at assigned workstation.

Mental Demands:

The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must have mathematical ability and mental alertness. Ability to manage stress during hectic and tense situations.

Required Education & Experience:

High school diploma or equivalent, college education a plus.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity:

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.

FLSA Classification: Non-Exempt (Hourly)
Directly Reports to: Guest Service/Front Office Manager or Assistant General Manager

Front Desk Agent Position – Apply Today!

Come Join Our Great Team!


Commonwealth Hotels, LLC. is a superior hospitality management company with a "world-class" culture. We are a leading franchisee, committed to providing outstanding services to our guests through attention to detail, with integrity, pride, and intensity.

Currently we are looking for a top performing
Guest Service Agent/Front Desk Clerk/Front Desk Agent
.


What is in it for YOU?


Medical, Dental, Vision ON DEMAND PAY (NO FEES!) * Access your pay as you've earned it! No cost to you! 401K with a company match! Vacation/ Personal days & Holiday pay Hotel Room and Food and Beverage Discounts Travel Discounts for Travel and Food and Beverage Personal Days Off Online Training Courses Commonwealth University (Grow your Career in hospitality) Referral Program and Bonus Flexible Health Care Spending Account Day Care Flex Spending account Direct Deposit Jury Duty Leave Bereavement Leave Employee Assistance Program Associate of the Month/Associate of the Year/Service Awards Free Basic Life & Basic Accidental Insurance Voluntary Life Insurance Products for Self, Spouse and Dependents Daily Pay available


Some Key Areas of Responsibilities include:


Register guests and assign rooms, accommodate special request, assist in pre-registration and blocking of reservations. Notify Housekeeping of late check outs, early check ins, special request, and day rooms. Thorough knowledge of room rates, packages, and discounts. Thorough knowledge of rate availability, room location, types of rooms and room operations. Thorough knowledge of credit card and check cashing policies.


Requirements:


Effective with time management skills. Must maintain a professional appearance and positive attitude. Must be a team player. Applicants must be able to work weekends & holidays.

Commonwealth Hotels was founded in 1986 and quickly became a superior hospitality management company with a world-class culture, sought after for our exceptional guest and associate satisfaction, market premiums, superior return on investment and a "Whatever It Takes" attitude. We are a leading franchisee of Marriott, Hilton, and Hyatt brands. Commonwealth Hotels, home office is in Covington, KYand led by industry executives who have worked together for more than 30 years and have over 100 years of combined experience with hotels and city clubs in all markets across the United States. Our Mission at Commonwealth Hotels is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride, and Intensity in all we do. This allows us to develop a special relationship with our guests, associates, and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.

As a Company we believe the true success of our operation rests with the associates who bring life to the bricks and mortar. A great hotel or club is created by great people who perform their job to the best of their ability and are always friendly and helpful to guest. The attitude of our associates all our associates is the mark which sets us apart from other management companies. As the property becomes known for its quality of service and attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people and this combination in turn yields satisfied guests.

At Commonwealth Hotels, "We are an equal opportunity employer and value diversity. Employment is decided on qualifications, merit and business need." EOE/Drug Free Workplace

Front Desk Agent - Part Time LVB - (FRO003039) New Hire Bonus up to $750

We are seeking a dynamic, proactive individual that is self-motivated and seeking long term growth potential at our breathtaking resort!
What will I be doing?
As a Front Desk Agent you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards:

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.

What are we looking for?
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members.
To fulfill this role successful, you possess the following minimum qualifications and experience:

High School Graduate or Equivalent
Proficient English language communication skills to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
Ability to multi-task responsibilities and prioritize duties to organizational demands
Prior cash handling and data entry experience required.
Previous customer service experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Prior hospitality or related experience.
Previous Front Desk or relevant work history
Bilingual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Primary Location: United States-Nevada-Las VegasWork Locations: Hilton Grand Vacations Club on the Boulevard 2650 Las Vegas Boulevard 89109Job: Front OfficeOrganization: Front Desk Las Vegas Boulevard - 2039FDSKSchedule: Part-time Shift: Full AvailabilityJob Type: StandardJob Level: Entry LevelJob Posting: Oct 14, 2022, 5:22:51 PM