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Front desk agent skills for your resume and career

Updated January 8, 2025
3 min read
Front desk agent example skills
Below we've compiled a list of the most critical front desk agent skills. We ranked the top skills for front desk agents based on the percentage of resumes they appeared on. For example, 22.5% of front desk agent resumes contained reservations as a skill. Continue reading to find out what skills a front desk agent needs to be successful in the workplace.

15 front desk agent skills for your resume and career

1. Reservations

Here's how front desk agents use reservations:
  • Facilitated reservation procedures, including individual and group reservations, room assignments, and cancellations.
  • Developed and maintained sales skills to optimize sales opportunities to maximize reservations and customer satisfaction.

2. Team Work

Here's how front desk agents use team work:
  • Promoted team work and quality services through daily communications and coordination within other departments.
  • Practice team work and quality service thorough daily communications and coordination with other departments.

3. Guest Service

Here's how front desk agents use guest service:
  • Verified accuracy, completeness and legibility of accounting, reservations and guest service records.
  • Provide hospitable guest services including information on local attractions and hotel amenities.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk agents use customer service:
  • Helped company attain high customer service ratings and officially commended for enthusiasm, intense customer focus and dependability in performance evaluations.
  • Deliver exceptional Customer Service to our Internal and External Clients, also communicate effectively with all internal departments.

5. Computer System

Here's how front desk agents use computer system:
  • Designed a detailed tutorial presentation for front desk agents to enter Busch Gardens Reservations into the computer system accurately and efficiently.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information to guests reservation.

6. Guest Satisfaction

Here's how front desk agents use guest satisfaction:
  • Delivered superior customer service to ensure total guest satisfaction while also providing administrative support to the management team.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

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7. Guest Accounts

Here's how front desk agents use guest accounts:
  • Maintained a balanced cash drawer Managed guest accounts Provided detailed vicinity information to all visiting guests
  • Verified accuracy and completeness of personal and payment information on guest accounts.

8. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how front desk agents use hotel services:
  • Communicated with hotel guests with information regarding hotel services and nearby restaurants and attractions.
  • Provided timely responses to email and fax inquiries regarding accommodation and hotel services.

9. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how front desk agents use guest rooms:
  • Verify credit card information Contact housekeeping or maintenance department regarding guest room problems.
  • Coordinated guest room maintenance with housekeeping and hotel engineer.

10. Guest Complaints

Here's how front desk agents use guest complaints:
  • Provided well-received information about services available in the community and resolved/escalated guest complaints to deliver complete satisfaction.
  • Resolved guest complaints quickly and efficiently to improve customer satisfaction and strengthen repeat business.

11. Local Attractions

A local attraction is a magnetic attraction error caused by the influence of magnetic disturbances around the place of work on the instrument constantly preventing it to point towards the magnetic north at a place.


Or it can simply mean an event on location nearby that tourists and locals enjoy visiting.

Here's how front desk agents use local attractions:
  • Welcomed guests on arrival and provide information regarding availability, hotel policies, and local attractions if interested.
  • Provided excellent customer service by sharing information on local attractions, restaurants and local events

12. Cash Handling

Here's how front desk agents use cash handling:
  • Cash Handling; Inventory Management; Membership Services; Promotional Marketing Advertisements; Maintaining Facility Cleanliness and Great Customer Interactions
  • Reconciled individual cash draw and followed proper cash handling procedures to minimize accounting variances.

13. English Communication

Here's how front desk agents use english communication:
  • Utilized English communication skills effectively for written and oral forms.
  • Greet guest, keep a neat clean lobby and desk, and answer the telephone using clear and positive English communication.

14. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how front desk agents use pbx:
  • Provide PBX agent services to callers: Reservation information, guest information, hotel information, process internal and external calls.
  • Check in and check outs, Reservations, PBX Operator, Sales, Front Desk duties and daily reports and cash balancing

15. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how front desk agents use room availability:
  • Greeted guests upon arrival with outstanding and courteous hospitality providing information regarding room availability, accommodation options, rates and amenities.
  • Maintain daily Front Desk operations, review future room availability and use this information effectively to maximize room availability.
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List of front desk agent skills to add to your resume

Front desk agent skills

The most important skills for a front desk agent resume and required skills for a front desk agent to have include:

  • Reservations
  • Team Work
  • Guest Service
  • Customer Service
  • Computer System
  • Guest Satisfaction
  • Guest Accounts
  • Hotel Services
  • Guest Rooms
  • Guest Complaints
  • Local Attractions
  • Cash Handling
  • English Communication
  • PBX
  • Room Availability
  • Hotel Guests
  • Basic Math
  • Night Audit
  • Room Reservations
  • Brand Marketing
  • Room Rates
  • Registration Process
  • Credit Card Transactions
  • Excellent Guest
  • Guest Issues
  • Guest Reservations
  • Guest Relations
  • Guest Inquiries
  • Concierge Services
  • Opera
  • Guest Registration
  • Assigns Rooms
  • Exceptional Guest
  • Hotel Amenities
  • Charm
  • PMS
  • Room Charges
  • Room Types
  • Telephone Etiquette
  • Hotel Rooms
  • Customer Complaints
  • Hotel Policies
  • VIP
  • Future Reservations
  • Hotel Reservations
  • Greeting Guests
  • Marriott
  • Credit Card Payments
  • Room Status Updates
  • Quality Guest

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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