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Top 50 Front Desk Agent Skills

Below we've compiled a list of the most important skills for a Front Desk Agent. We ranked the top skills based on the percentage of Front Desk Agent resumes they appeared on. For example, 19.4% of Front Desk Agent resumes contained Guest Satisfaction as a skill. Let's find out what skills a Front Desk Agent actually needs in order to be successful in the workplace.

These are the most important skills for a Front Desk Agent:

1. Guest Satisfaction

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high Demand
Here's how Guest Satisfaction is used in Front Desk Agent jobs:
  • Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Ensured positive guest relationships and guest satisfaction.
  • Register Guest, resolve complaints, assure guest satisfaction, answer phone following adequate etiquette, cashier.
  • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Designed and implemented guest satisfaction survey with hotel, its staff, and services.
  • Worked closely with guest services, bell stand and concierge to ensure guest satisfaction.
  • Achieved guest satisfaction by maintaining great personal relationships with guests and employees.
  • Performed daily guest service functions that sustained hotel quality and guest satisfaction.
  • Check in/out hotel guests courteously and efficiently for guest satisfaction.
  • Maintain a commitment to customer service and guest satisfaction.
  • Assist with improving the quality of guest satisfaction.
  • Follow up to ensure completion and guest satisfaction.
  • Trained new hires to provide consistent guest satisfaction.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Delivered superb customer service rated highly on Unifocus scales on guest satisfaction, handling dissatisfaction and problems with urgency and professionalism.
  • Communicated with customers and checked them into the hotel Ensured optimal guest satisfaction with hotel experience and managed hotel reservations
  • Address guest complaints, conduct research and resolve and Negotiate solutions for guest satisfaction.
  • Retrieved Marriott hotel occupancy levels present and forecasted through MARSHA intranet software editing and cancelling room accommodations for guest satisfaction.

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4 Guest Satisfaction Jobs

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2. Front Desk

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high Demand
Here's how Front Desk is used in Front Desk Agent jobs:
  • Front desk agent handling all aspects of guest check-in, check-out, requests, payment, guest services.
  • Managed front desk area, including greeting visitors and responding to telephone and in-person request for information.
  • Front Desk guest service agent trained to check in and check out guest.
  • Calculate hotel occupancy taxes, occupancy percentages, and other front desk statistics.
  • Managed the front desk, phones, incoming customers and set appointment.
  • Front desk agent is expected to serve as a concierge.
  • Managed front desk tasks for a 140-room full service hotel.
  • Greet and facilitate activity with guest at front desk.
  • Greet and welcome all guests approaching the Front Desk.
  • Audit and reconcile all Front Desk Cashier s work.
  • Maintain a clean and neat front desk area.
  • Managed 2-3 employees in the Front Desk department
  • Attend the front desk during evening shifts.
  • Monitored front desk staff appearance and performance.
  • Worked at the front desk.
  • maintain hotel and all issues that come with the front desk position.
  • Provided consistent training for new hires in the front desk position.
  • Front Desk Attendent Checked guests in and out.
  • Front Desk: Greeted and checked in guests.
  • Handled all customer needs from the hotel front desk Handled check-ins, checkouts, money and credit card Transactions Night Auditor

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271 Front Desk Jobs

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3. Customer Service

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high Demand
Here's how Customer Service is used in Front Desk Agent jobs:
  • Provide outstanding customer service in a driven hospitality industry.
  • Use the result of the clients' feedback to develop techniques, procedures and methods to improve customer service.
  • Used Linux system to access pricing, room, and availability information, to provide excellent customer service.
  • Provided Cheerful, thoughtful, inspiring customer service to keep customers and gain new ones to the hotel.
  • Preform excellent customer service, prepare food for guest breakfast and dinner, process credit cards greet guest.
  • Interview clients and take their calls in order to provide customer service and obtain information on claims.
  • Trained several new employees, on front desk procedures for preparing documents, registration and customer service.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service & increase hotel revenue.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests.
  • Resolved guest concerns, complaints or suggestions in a continuous effort to provide superior customer service.
  • Provided outstanding customer service while greeting guests and checking them in and out.
  • Front Desk and Guest Specialist, providing exceptional Customer Service and clerical duties.
  • Focus on flawless customer service in a five star full-service resort.
  • Processed guests' surveys for customer service extended by all employees.
  • Fielded an average of 100-150 customer service calls per day.
  • Managed the handling of cash * Customer service.
  • Filed confidential guest information Answered phones and delivered excellent customer service Provided information to guests regarding directions and local attractions
  • Awarded the "best customer service employee" amongst all seven hotels in the company.
  • Make reservations Check guests in & out Answer phone calls Transfer phone calls Customer service
  • Greet and register guests Data entry Cash processing Coordinate group Booking, Answering phones Strong customer service Problem-solving Dispute resolution

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6 Customer Service Jobs

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4. Credit Card Transactions

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high Demand
Here's how Credit Card Transactions is used in Front Desk Agent jobs:
  • Process all credit card transactions and prepares all reports for hotel manager, reconciling bank deposits and cash on hand.
  • Processed all cash and credit card transactions, posted all charges, and generated necessary reports for management.
  • Posted all cash and credit card transactions ensuring that all bills are kept up to date and accurate.
  • Balanced a daily cash bank and processed debit/credit card transactions as well as airline vouchers.
  • Booked and confirmed reservations, processed cash and credit card transactions, generated reports.
  • Record and balance daily revenue for cash, check, and credit card transactions.
  • Balance credit card transactions and cash drawer at end of shift.
  • Handle cash and credit card transactions according to the hotels standards.
  • Posted necessary charges and handled cash and credit card transactions.
  • Handled money, debit, and credit card transactions.
  • Processed credit card transactions during the checkout process.
  • Manage cash and credit card transactions from customers.
  • Close out all credit card transactions online.
  • Investigate customer complaints and credit card transactions.
  • Handled cash and credit card transactions.
  • Process credit card transactions and cash payments Ensure that the front desk and back office is clean and well organized.
  • Adhere to all guests' requests and provide concierge services when needed Handle all cash and credit card transactions
  • Processed all cash and credit card transactions daily Made reservations for incoming guest with upgrade options
  • Processed credit card transactions - Greeted all guests in a courteous and professional manner.
  • Handled Reservations, Check guest in/out Dealt with cash/credit card transactions for 220 rooms Resolved guest complaints.

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5. Night Audit

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high Demand
Here's how Night Audit is used in Front Desk Agent jobs:
  • Performed the night audit and backing up of systems while being the manager on duty overnights.
  • Cross-trained in other departments including housekeeping, night audit, call center, and banquets.
  • Check in/out/assist guests and handle all financial figures and reports for night audit 3rd shift.
  • Process paperwork during night audit, file and email reports to the appropriate department.
  • Run Night Audit: close credit card batches, manage credit card warning lists.
  • Experience running night audit shifts, in an independent, decision making role.
  • Run the night audit final, after ensuring all revenue is in balance.
  • Assist guests with various requests, run night audit and laundry overnight.
  • Worked night audit which requires independent abilities, managerial decisions at times.
  • Experience with accounting & computer programs as the partial night audit.
  • Generate reports correctly and on time for Night Audit.
  • Complete the Night Audit checklist for computer procedures.
  • Front Desk Agent, Night Auditor, Customer Service
  • Reconcile day's transactions during night audit.
  • Handled customer inquiries and night audits.
  • Balanced financial numbers in all areas including bar and restaurant as a night auditor.
  • Follow the End of Day / Night Audit Checklist (Must Read !
  • Checked Guest In/Out and Made Reservations Performed Night Audit Filed Reports and Performed Data Entry
  • Check guests into hotel Night auditor * Security
  • Promoted positive guest relations Resolved issues Night Auditor Replenished supplies as needed Assigned rooms Provided efficient telephone service

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13 Night Audit Jobs

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6. Phone Calls

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high Demand
Here's how Phone Calls is used in Front Desk Agent jobs:
  • Handled the tasks of providing customer service, answering telephone calls, and guest inquiries in a friendly and professional manner.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Checked guest into the hotel and also assisted with taking phone calls at the front desk.
  • Answer phone calls and transfer them, if necessary, to the correct departments.
  • Answer screen and forward any incoming phone calls while providing information when needed.
  • Faxed papers, took phone calls regarding question about hotels & prices.
  • Post charges to rooms such as food, beverages or telephone calls.
  • Managed phone calls and reservations while overseeing the market in the hotel.
  • Screened phone calls, faxes and emails to improve management productivity.
  • Answered phone calls and transferred them to the appropriate line.
  • Answer phone calls in an expedient and calm manner.
  • Receive phone calls and assist with the nightly audit.
  • Answered phone calls and created guest reservations accurately.
  • Answered phone calls & took down guest requests.
  • Answer phone calls and guests questions.
  • Answered phone calls, completed daily reports, et cetera.
  • Opened and closed the studio Greeted and checked in clients Answered phone calls and emails Sold packages and maintained retail stock
  • Assist guest at check in Make and update reservations Answer phone calls Assist guest with guest needs
  • Interact with guest Complete check in and check out process Answer phone calls Process payments Train new front desk agents
  • Conduct check-in/out Administered room keys Direct phone calls Perform other necessary duties (i.e.

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1 Phone Calls Jobs

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7. Special Requests

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high Demand
Here's how Special Requests is used in Front Desk Agent jobs:
  • Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery).
  • Accommodate special requests whenever possible.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Communicate with co-workers and various departments on any unsatisfied guests and with special requests that may need more attention.
  • Greeted all guests in a courteous and professional manner, assisted guests with any special requests during their visits.
  • Answer phones, registering/booking guests in and out of their rooms, while accommodating any special requests.
  • Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
  • Implemented any special requests made by the customer to fit their wants and needs.
  • Checked guests in and out, taking care of special requests in the process.
  • Register guest, assigns rooms, and accommodate special requests whenever possible.
  • Accommodated special requests for guests by communicating with housekeeping and all staff.
  • Managed all special requests a manager or guest may have had
  • Registered guests/assigned rooms, as well as accommodated special requests.
  • Assisted guests with any special requests during their visits.
  • Empowered to handle guest special requests and opportunities.
  • Accommodate all guests' special requests and needs.
  • Acknowledged complaints and special requests.
  • Resolved guest complaints in a timely manner and accommodated special requests whenever possible.
  • Resolved guest complaints, handled special requests and followed through to assure satisfactory outcome and ensure overall guest satisfaction.
  • Provided VIP guests special treatment and assistance with special requests.

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13 Special Requests Jobs

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8. Guest Accounts

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high Demand
Here's how Guest Accounts is used in Front Desk Agent jobs:
  • Assisted in managing guest accounts and ensuring customer satisfaction.
  • Performed cashiering tasks such as bill / invoice settlement, posted charges to the guest accounts, and guest payouts.
  • Train all new employees * Handle guest accounts, and process payments * Develop and Uphold safety procedures * Sales
  • Greet and register guests while providing prompt and courteous service and close out guest accounts upon completion of stay.
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.
  • Handle accounting of money, receipts, guest accounts and credit through operation of the front desk system.
  • Balance guest accounts; maintain room availability; make and confirms reservations via telephone and in person.
  • Register guests, assign rooms and settle guest accounts and monitored room availability using Opera.
  • Compiled reports relevant to guest accounts, receipts and vouchers both manually and electronically.
  • Perform cashier duties and post pone charges and other miscellaneous charges to guest accounts.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Performed cashier related functions like posting charges to guest accounts.
  • Settle guest accounts upon completion of guest stay accurately.
  • Keep records of room availability and guest accounts.
  • Balance guest accounts and maintain room availability.
  • Post charges to guest accounts as designated
  • Compiled reports relevant to guest accounts.
  • Close guest accounts at the time of check out.
  • Constructed an excel data base for overdue guest accounts and established guidelines for collection.
  • Greet and register guests/Cash Handling Provide prompt and courteous service/Crossed trained Close out guest accounts/close personal accounts

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50 Guest Accounts Jobs

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9. Opera

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high Demand
Here's how Opera is used in Front Desk Agent jobs:
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
  • Complete knowledge and familiarity with the Opera Software/Operating System.
  • Provided administrative support to the Sales Manager and Operations Managers
  • Assist with daily hotel operations: check in, check out, reservations, amenity setup, room allocations.
  • Assist in the day-to-day operations of the hotel, including learning and assisting in all overnight hotel procedures.
  • Manage property by self after normal operating hours; receive and transmit messages to and from appropriate departments.
  • Worked with breakfast crew setting up and overseeing breakfast operations, worked with vendors ensuring proper restock of market
  • Managed excel forecast model for guest breakfast that enabled operations manager to order food and reduce waste.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met.
  • Performed dispatch radio operations, security checks, and lock audits.
  • Utilized OPERA systems to check guests in and out.
  • Utilized Visual One SMS operating system for multiple departments.
  • Use the Opera system daily as well as Outlook.
  • Operate incoming and outgoing calls on switchboard.
  • Monitored room availability using Opera.Delivered requested items to guests' rooms.
  • Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available.
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Served as PBX Operator during times of high call volume Resolve guests issues when required Answer inquiries and resolve problems.
  • Completed four-week training including: Starguest, Lightstpeed operating system, and service culture.
  • Handle hotel guest check-ins Operate the telephone switchboard Organize incoming check-ins and other information Attend to guest needs and resolve problems

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11 Opera Jobs

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10. Room Availability

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high Demand
Here's how Room Availability is used in Front Desk Agent jobs:
  • Communicate and coordinate with appropriate staff for room availability/status and concerns.
  • Maintained inventories pertinent to vacancies, reservations and room availability.
  • Provide appropriate room availability and pricing information.
  • Monitored room availability using Opera.
  • Monitored room availability using RoomMaster2000.
  • Respond to phone and email inquiries about rates, packages and offers, room availability, resort activities and amenities.
  • Offered knowledgeable information about all types of accommodation, rates and room availability on an ongoing basis.
  • Performed duties such as checking records of room availability and handling guest transactions and check-in procedures.
  • Keep room records of room availability and guests' accounts, manually or using computers.
  • Processed daily and weekly reports for attendance, room availability, and revenue statements.
  • Monitored records of room availability and guests' accounts using computers to enter data.
  • Keep records of room availability and guests' accounts via OPERA Property Management System
  • Printed records of room availability and guests accounts using computers.
  • Monitored room availability using A to Z Software System.
  • Monitored room availability using Galaxy UX and Lightspeed.
  • Monitored room availability using Elektra Software System.
  • Monitored room availability using Wyndham system.
  • Updated daily room availability and setting room blocks , maintaining hotel general ledger.
  • Check in guest professionally and in a welcoming and specialized manner.Keep records of room availability and guests' accounts.
  • Answer all incoming calls into the hotel via switchboard Checked room availability Print reports for accounting Taking reservations

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47 Room Availability Jobs

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11. Department Telephone Calls

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high Demand
Here's how Department Telephone Calls is used in Front Desk Agent jobs:
  • Answered department telephone calls, using correct salutations and telephone etiquette.
  • Answered department telephone calls from in house as well as guest, using correct salutations and telephone etiquette.
  • Answered department telephone calls within three ring method, using correct salutations and telephone etiquette.
  • Answer department telephone calls within three rigs, using telephone etiquette.
  • Answered department telephone calls and transferred to the necessary department.
  • Answered department telephone calls within 3 seconds.
  • Answered department telephone calls within two rings.
  • Answered department telephone calls within 3 rings, using correct salutations and proper telephone etiquette.Monitored room availability using On- Q Software.
  • Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.Served as public relations representative for the hotel.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette, monitored room availability using Opera.
  • Answered department telephone calls within 2-3 rings, using correct salutations and telephone etiquette.Monitored room availability using WynGuest.
  • Lead Front Desk Agent/ Night Auditor Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Planned and executed special events Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Answered department telephone calls using correct Computed bills, collected payments and made change for salutations and telephone etiquette.
  • Processed 2 reservations per 1hour Answered department telephone calls within Number rings, using correct salutations and telephone etiquette.
  • Answered department telephone calls within 2 rings, using correct salutations and tele- phone etiquette.
  • Answered department telephone calls within time and content expectations upholding four diamond service standard.
  • Answered department telephone calls within 2 rings, usingcorrect salutations and telephone etiquette.
  • Job Description Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Balanced all rebates and other miscellaneous charges.Answered department telephone calls within two rings, using correct salutations and telephone etiquette.

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12. Assigns Rooms

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high Demand
Here's how Assigns Rooms is used in Front Desk Agent jobs:
  • Know how to be able to help guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  • Perform any combination of the following duties for guests of hotel: greets, registers, and assigns rooms.
  • Register guests and assigns rooms; Assist in preregistration and blocking of rooms for reservations; Process guest check-outs.
  • Registered arriving guests, assigns rooms, and checks out guests at the end of their stay.
  • Register and assigns rooms to guest(s) and accommodate their special request when possible.
  • Help guest's complete registration and then assigns rooms, accommodating special requests whenever possible.
  • Helped guests complete registration cards and then assigns rooms and individual beds.
  • Register guests and assigns rooms to guest staying in the Hotel.
  • Register guests, assigns rooms and secure payments for stay.
  • Executed daily registration for guests and assigns rooms.
  • Register guests and assigns rooms.
  • Maintained an inventory of vacancies, reservations and room assignments.Registered arriving guests and assigns rooms.
  • Register guests and assigns rooms with accommodates special requests Assist in preregistration and blocking of rooms for reservations.
  • Promoted positive guest relations to all individuals approaching the Front Desk Register guests and assigns rooms.
  • Staff recruiting, orientating, and training Register guests and assigns rooms at check in.
  • Selected Contributions Greets, registers, and assigns rooms to guests.
  • Front Desk Agent Register guests and assigns rooms.
  • Greet customers in a timely, professional and engaging manner Resolve client inquires and offer assistance Register guests and assigns rooms.
  • United States Register guests and assigns rooms.Accommodates special requests whenever possible.
  • Greet, registers, and assigns rooms to guests, issue room keys .

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24 Assigns Rooms Jobs

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13. PBX

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Here's how PBX is used in Front Desk Agent jobs:
  • Communicated with guest using Pbx-Telephone operator.
  • Processed guest check ins and outs Made reservations Answered phone lines as a PBX operator Expert in conflict resolutions Assisted with housekeeping
  • Answer incoming calls using PBX take messages, and provide information regarding other PMU services and departments.
  • Answer inquiries regarding hotel services via phone (PBX) and in person (Front Desk).
  • Perform duty of PBX Operator by picking up outside and in-house calls within 3 phone rings.
  • Completed all functions of a Front Desk Agent, PBX, and Reservation Agent.
  • Supervised PBX and bell staff and compile all necessary reports for department managers.
  • Performed as main point of contact for concierge services and PBX operator.
  • Front Desk Agent and PBX Operator; handled $300 personal bank.
  • Cross trained for Night Auditor and Service Express (PBX Operator).
  • Cross-trained as guest services, banquets, PBX, and concierge department.
  • Provide gracious telephone service as it relates to general PBX services.
  • Operate PBX or private branch exchange switchboards to facilitate connections.
  • Operated PBX equipment, distributed guest and hotel mail.
  • Performed essential PBX, switchboard operator functions as directed.
  • Answered all phone calls as a PBX operator.
  • Monitor proper operation of the PBX console.
  • Cross trained in PBX call system.
  • Operate switch boards (PBX), and assist in directions also suggest attractions for out of town guest.
  • service, check ins, check outs, Using the Fosse system, taking in guest complaints, PBX.

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3 PBX Jobs

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14. Guest Registration

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high Demand
Here's how Guest Registration is used in Front Desk Agent jobs:
  • Managed guest registration and reservations by providing first-rate service and fostering positive relationships with guests to promote customer satisfaction and loyalty.
  • Answered inquiries pertaining to property management services and guest registration.
  • Completed front desk checklist as well as guest registration, phone reservations, and aided as concierge.
  • Maintained accurate guest registration and accounting records using a manual hotel management system at the hotel.
  • Managed guest registration and check out processes as well as any other needs and requests.
  • Handled guest registration and room assignments, made reservations in person and over the phone.
  • Direct overall front desk duties such as guest registration, reservations and night audit.
  • Managed guest registration and check out, handling guest complaints & request when needed.
  • Performed guest registration; handled payment with cash and credit cards.
  • Handled guest registration and room assignments in fast paced environment.
  • Processed Check in/out, providing billing and processing guest registration.
  • Process guest registrations and check outs including collecting payment.
  • Handle all aspects of guest registration and check out.
  • Managed the guest registration check in and out process.
  • Provide friendly and efficient guest registration.
  • Assist with guest registration processes.
  • Make guest registration key packets.
  • Maintained guest registration upon check in and check out to ensure highest customer satisfaction.
  • Completed guest registration upon arrival - Inform guest of local restaurants and attractions - PBX operator
  • employed Handle guest registration and room assignments, accommodating special requests whenever possible.

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32 Guest Registration Jobs

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15. Travel Directions

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Here's how Travel Directions is used in Front Desk Agent jobs:
  • Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment.
  • Assisted guests by providing travel directions and activity recommendations including shopping, dining, and entertainment.
  • Answered inquiries pertaining to hotel services such as registration of guests, shopping, dining, entertainment, and travel directions.
  • Answer inquiries pertaining to hotel services, reservations, parking, sightseeing, transportation, meals referrals, and travel directions.
  • Answer inquiries pertaining to hotel services, guest registration, travel directions or arrange taxis, restaurant reservations, etc.
  • Answered inquiries pertaining to hotel services; shopping, dining, and travel directions, resolve customer complaints.
  • Answer queries regarding the hotel s services, charges, dining facilities, sports facilities and travel directions.
  • Handled inquiries of hotel services, guest registration, shopping, dining, entertainment, and travel directions.
  • Answer inquiries pertaining to the hotel, casino, shopping, dining, entertainment and travel directions.
  • Informed guests of hotel's services, charges, dining facilities, sports facilities and travel directions.
  • Answer inquiries pertaining, travel directions, and/or make recommendations regarding shopping, dining, or entertainment.
  • Answer inquiries pertaining to hotel services, travel directions, or make recommendations for local amenities.
  • Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions.
  • Assist with queries regarding hotel services, charges, dining facilities, and travel directions.
  • Answer queries regarding the hotel services, charges, dining, travel directions etc.
  • Answered questions regarding the hotel's services, dining facilities, travel directions.
  • Provide travel directions and arrangements, dining reservations, or procure tickets.
  • Answered inquiries pertaining to hotel services, guest registration and travel directions.
  • Answered questions in regards to hotel services, travel directions, local shopping, entertainment, and dining.
  • Answered inquires pertaining to hotel services, guest registration and travel directions along with all concierge services

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21 Travel Directions Jobs

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16. Data Entry

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Here's how Data Entry is used in Front Desk Agent jobs:
  • Complete data entry to maintain organization.
  • Generated data entry for hotel revenue onto spreadsheets, and update occupied statues of rooms as guests come and go.
  • Performed administrative duties such as data entry, filing, copying, faxing and completing batch reports of every client.
  • Performed general office duties including copying, faxing, creation and use of filing systems and computer data entry.
  • Performed faxing, copying, data entry, answered five-line phone, and provided excellent customer service to guests.
  • Support a variety of tasks at the resort including to guest calls, data entry, etc.
  • Schedule reservations, check clients in/out, handle payments, data entry, filing, facility tours
  • Conduct data entry for all charges posted in the hotel for the end of business day.
  • Processed data entry by running register reports, reservation guest lists and daily guest welcome boards.
  • Managed internal bookkeeping, general ledger data entry, and auditing of daily transactions.
  • Utilized Microsoft Office applications to perform data entry tasks and generate transient revenue reports.
  • Performed administration tasks such as filing, issue room keys, and data entry.
  • General office duties: answering multiple phone lines, filing, and data entry
  • Performed office duties (including data entry, filing and record-keeping.)
  • Operated companies workstation and conducted data entry regarding rates and guest quarters.
  • Specialized in data entry, filing, and typing.
  • Inventory of hotel, filing, cashier, data entry
  • Reviewed documents for data entry filing.
  • Provide excellent customer service * Make reservations, check in/out guests, * answer phones, data entry, cash handling
  • Check guest in and out Answer general customer service questions and resolve issues that may arise Data Entry

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17. Room Rates

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Here's how Room Rates is used in Front Desk Agent jobs:
  • Demonstrated excellent knowledge of hotel room categories, room rates, packages, promotions and other general knowledge necessary.
  • Greeted guests upon arrival to the hotel and provide information regarding room availability, room types, room rates.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Answered questions regarding Hotel and Room Rates, while maintaining knowledge of current sales and Hotel promotion Sales.
  • Maintained knowledge of hotel staff, room rates, amenities, selling strategies, and tourist attractions.
  • Greeted customers by providing customer service info regarding room rates, services, registration, and availability.
  • Welcome guests upon arrival and provide information regarding availability, room types, and room rates.
  • Run night audit reports and verify guest room rates where correct and forward to accounting.
  • Applied classroom knowledge by using the STAR report to determine room rates with GM.
  • Know room locations, types of rooms available, and room rates.
  • Negotiate and Coordinate room rates, meeting room rentals, and function space
  • Achieved targets using up-selling techniques to maximize room rates and revenue.
  • Welcome and register guests and offer them services and room rates.
  • Remained current on room rates, room availability and emergency procedures.
  • Handle hotel reservations request, maximizing room rates.
  • Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
  • Run daily management reports Post room rates and room tax to guest folios at the close of business.
  • provide quotes for room rates and up-sell the guest when possible.
  • Adjusted charges or room rates as needed Checked guests in/out Collected payment for stay
  • Point Loma 10/2003 to 10/2004 Welcome guests on arrival and provide information regarding availability, room types, room rates.

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31 Room Rates Jobs

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18. In Guests

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Here's how In Guests is used in Front Desk Agent jobs:
  • Catered to the needs of walk-in guests or phone-in guests to ensure the sale of rooms.
  • Welcomed and checked in guests and group arrivals in a courteous and professional manner.
  • Greeted walk-in guests and guests with reservations when they arrive at the front desk.
  • Well versed in guests service and providing a welcoming atmosphere at check in.
  • Check in guests for appointments & confirm first and last name.
  • Check ins and check-outs, check-in guests promptly and efficiently.
  • Checked in guests and resolved any issues during their stay.
  • Verify availability and rate for new or walk in guests.
  • Book reservations, assign rooms, and check-in guests.
  • Managed travel accounts and assisted in guests itineraries.
  • Checked in guests for their timeshare presentation.
  • Determined reservation status, checked in guests.
  • Negotiate rates for walk-in guests and reservations.
  • Checked in guests as they arrived.
  • Sign in guests as needed.
  • check out/in guests, assist with making/editing/canceling reservations, answer phone calls, and help make sure each guest leaves happy.
  • Answered phone,checked in guests greeted guests gave information about local events and directions etc
  • Answer phones, check in guests, help the, with local restaurants and attractions.
  • Checked in guests while ensuring maximum satisfaction * Handled customer objections properly * Responsible for all front desk activities
  • Greeted and checked in guests Answered hotel phones and took reservations Handled guests' requests and complaints Processed bills and took payment

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19. Out Guests

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Here's how Out Guests is used in Front Desk Agent jobs:
  • Job Description: Using Opera Software, our main priority would be checking in and checking out guests fast and efficiently.
  • Greet guests upon entry to the hotel, check in new guests, check out guests, and answer questions.
  • Register guests and check out guests, issue room keys and provide information on hotel services and room location.
  • Job Description: Using Opera Software, duties included checking in and checking out guests quick and effectively.
  • Provided customer service to all guests, preparing reservations, checking-in guests upon arrival, check-out guests.
  • Check in/Check out guests, billing, modifying reservations, greeting customers and ensuring they feel welcome.
  • Managed all front desk operational procedures * Check In and Check Out Guests * Cash register etc
  • Greet guests, Check in and out guests, answer phones, make reservations
  • Checked in and out guests, ensured valid payment methods upon check-in.
  • Check in and checkout guests staying in the hotel.
  • Answered calls and checked in/out guests.
  • Use of OPERA software for checking in and out guests.
  • Check in and Check out guests.
  • Check in guest in and out guests Smile and greet customers in a welcoming manner
  • Check in and Check out guests Handling customer service, cash and daily routines
  • Key Results: * Responsible for Checking In and Checking Out Guests.
  • Check in/out guests and make/cancel reservations.
  • Check in/ check out guests effeciently and in a timely manner.
  • Check in/out Guests Close out all Hotel Accounts Run End of Day Reports on Opera, Squirrel, Protobase
  • Check IN/OUT Guests Data Entry Responsible for providing keys to Guests Answer multi-line phone & direct flow of incoming calls

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20. Computer System

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Here's how Computer System is used in Front Desk Agent jobs:
  • Maintained accurate records of room availability and guest accounts within the company computer system.
  • Operate all aspects of the front office computer system, including any maintenance requirements, report generation and simple programming.
  • Greet guests upon arrival to the hotel, access their information in the computer system, retrieve their reservation information.
  • Operated front office and telephone computer systems and equipment such as facsimile, ten key adding machine and internet.
  • Utilize a variety of computer systems, run daily reports, select and block rooms for guests.
  • Register guests into computer system, verifying reservation, address and credit information.
  • Assigned rooms pertinent to guests' needs and desires using hotel computer system.
  • Used Marriott computer systems, MS Word, Power Point, and Excel.
  • Updated computer system with guest messages, arrivals/departures, and special requests.
  • Operate cash registers and computer systems to itemize total customer purchases.
  • Operate the front office computer system and front desk equipment.
  • Complete designated cashier and closing reports in the computer system.
  • Learned and mastered the computer system.
  • Work well with Opera computer system.
  • Worked with Marriot computer system editing reservations and handling credit card authorizations.
  • Make reservations, register arriving guests, and assign rooms using a Microsoft computer system with various applicactions.
  • Adjust miscellaneous charges and vouchers -Complete resolve designated cashier and closing reports in computer system.
  • Operated & used various industry specific computer system& software applications *Used Opera & Profit Manager software applications.
  • Comfort Inn and Suites / Night Audit Choice Advantage Hospitality Computer System Southwest School of Broadcasting
  • Interacted with guest Complete check in and check out process Answer phone calls Process payments Train new employees on hotel computer system

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7 Computer System Jobs

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21. Room Charges

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Here's how Room Charges is used in Front Desk Agent jobs:
  • Managed and processed all payment types such as room charges, cash, check and credit card are accounted for.
  • Make changes and confirm reservations, post room charges and maintain the hotel's high standard of service and hospitality.
  • Processed payments for room charges, food and beverage charges and any other charge that was necessary.
  • Processed guest payments for room charges as well as payments for group stays and banquet halls.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Posted all room charges and taxes to guest accounts on night audit shift.
  • Posted room charges such as food, liquors, and telephone calls.
  • Maintained complete control of room charges, credit card transactions and refunds.
  • Adjust room charges, in-room postings, and direct billing charges.
  • Processed guests payments, room charges and direct company billings.
  • Posted room charges and room taxes to guest accounts.
  • Post room charges, paid outs and corrections.
  • Process all payments such as room charges.
  • Posted charges, room charges, activity charges
  • Processed guest payments for room charges.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processed guest's room charges while handling cash banks of $500.00$1,500.00.
  • Process daily postings of room charges, food, beverage and miscellaneous charges, answer multi-line phone.
  • Audited hotel transactions for room charges, taxes, pre-blocking conventions, and VIP guests.
  • Greet guests Reserve guests rooms Process room charges Balance receipts

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4 Room Charges Jobs

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22. Maintenance Staff

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Here's how Maintenance Staff is used in Front Desk Agent jobs:
  • Communicated guest problems to housekeeping and maintenance staff.
  • Maintained cleaning and maintenance staff for overnight facility.
  • Work closely with housekeeping and maintenance staff to keep reports up to date and coordinate repairs and maintenance requests.
  • Resolve guest issues quickly, efficiently, professionally by contacting housekeeping or maintenance staff when guests report problems.
  • Delegated housekeeping and maintenance staff to areas where needed based upon guest requests and daily cleaning procedures.
  • Check in/ and Check out guest Contacted housekeeping or maintenance staff when guests reported problems.
  • Collaborated with other hotel sectors including housekeeping, maintenance staff, and food service.
  • Reported problems with guest rooms or public areas to the housekeeping or maintenance staff.
  • Worked with maintenance staff weekly to ensure that requests were completed.
  • Answered telephones and notified maintenance staff of guest problems.
  • Communicate guest room problems to hotel and maintenance staff.
  • Oversee all communication with Front Desk and Maintenance staff.
  • Managed our maintenance staff rounds.
  • Answered calls regarding information on the hotel and various guest requests Supervised housekeeping and maintenance staff assignments
  • Greet, register, and assign rooms to guests of hotel Contact housekeeping or maintenance staff when guests report problems.
  • Maintained relationship with janitorial and maintenance staff ensuring all guests had their concerns handled in a timely manner.
  • Arrange taxis or restaurant reservations for guests Contact housekeeping or maintenance staff when guests report problems.
  • Contacted housekeeping and/or maintenance staff to handle room or supply issues, as appropriate.
  • Contacted housekeeping or maintenance staff when guest reports problem.
  • General Clerical Duties -Customer Service -Answering Multi-Phone System & Switchboard - Prepare assignments and quick checks for units to maintenance staff.

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1 Maintenance Staff Jobs

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23. Room Status Updates

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Here's how Room Status Updates is used in Front Desk Agent jobs:
  • Utilized company reservation system for guest assistance* Coordinated room status updates with other departments* Assisted in sales department before promotion
  • Report room status updates for maintenance/housekeeping to comply with cleanliness standards.
  • Coordinated room status updates with housekeeping/maintenance departments.
  • Coordinate room status updates with the Housekeeper Department, ensure all check-outs are clean and special request and in place.
  • Coordinated room status updates with housekeeping department for all early check-ins, late check-outs, day-use rooms, etc.
  • Coordinate room status updates with housekeeping by providing status reports for check-ins, check-outs, maintenance and repair requests.
  • Coordinated room status updates with the housekeeping department of all check-ins, check-outs and special request.
  • Coordinate room status updates with Housekeeping by notifying them of late checkouts and special requests.
  • Checked room status updates and efficiently worked room tracking.
  • Coordinate room status updates with the housekeeping department.
  • Coordinate room status updates to staff members.
  • Assist rooms control with running reports, room status updates, and room blocks for vip guest.

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24. Customer Complaints

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Here's how Customer Complaints is used in Front Desk Agent jobs:
  • Handled customer complaints personally to verify they were properly handled.
  • Address customer complaints, resolving internal/external disputes, and conflicts
  • Investigate customer complaints and incidents with security personnel.
  • Answered phones, dealt with customer complaints, offered compensation if need be and of course followed up with guests.
  • Answer all incoming calls, reservations, handle customer complaints or questions.
  • Deal with customer complaints or refer dissatisfied customers to a manager.
  • Excelled at handling customer complaints and directing guest to proper outlets.
  • Handle any customer complaints to the best of my abilities.
  • Handled customer complaints in a professional and courteous manner.
  • Address any customer complaints and handle issues such as billing
  • Handled complex customer complaints and request.
  • Reported and handled customer complaints.
  • service, check ins, check outs, helped in the bar, took on a number of customer complaints.
  • Booked reservations, checked in guests, anticipated guest needs, resolved customer complaints and processed service recovery protocols.
  • Completed the night audit on nights that I worked and handled any customer complaints when they wer submitted.
  • Check in and out guest in a timely manner, Handle express checkouts, and handle customer complaints.
  • Analyze data to resolve customer complaints Maintained front desk and lobby
  • Handle customer complaints in a timely manner.
  • Handle customer complaints in a friendly and helpful manner Handle cash Check guest in and out of reservations
  • Check in/out guests -Provide Customer Service -Balance tilt at the end of shift -Solve customer complaints -Answer phones

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25. VIP

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Here's how VIP is used in Front Desk Agent jobs:
  • Build rapport with VIP s, distinguished visitors; escort VIP guests to room, and encourage feedback throughout their stay.
  • Welcomed guests and accommodated reservations, upgraded VIP guests and communicated with F&B and room service for VIP amenities.
  • Prepared for group check- INS, check outs, and VIP arrivals and set department for highest check ins.
  • Applied proper blocking strategies and allotting rooms to VIP and regular guests walking in unannounced and group guests.
  • Interact with Casino hosts to block to be able to block rooms for VIP guests.
  • Researched, calmed and rapidly resolved Guest complaints to prevent loss of VIP accounts.
  • Welcomed and accommodated guests, upgraded SPG and VIP guests as needed.
  • Communicate with all departments regarding in house VIPs and any special needs.
  • Provided Forbes rated service within a 4-star hotel to all VIP guests.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Performed as concierge and assisted general manager with VIP guests.
  • Provided high level customer service for VIP guests.
  • Performed room checks for incoming VIP guests.
  • Handled VIPs and group arrivals.
  • Assist Hotel Service Center, Groups, VIP, Player's Club, and Information desk as needed.
  • Monitor all VIP's, special guests, and their requests.
  • Front desk at a casino hotel with vip and consumer check in and out, with many other casino hotel functions.
  • Provide high level of aservice of service to VIP and celebrity clientele.
  • Performed opening and closing preparations in fine dining restaurant Catered to parties of 100+ VIP guest Handled cash and credit tenders
  • Attend pre-shift meeting to communicate information regarding groups, VIP guests, and special requests.

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2 VIP Jobs

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26. Room Reservations

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Here's how Room Reservations is used in Front Desk Agent jobs:
  • Performed clerical duties including processing room reservations for customers and modifying customer account information.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Cancel room reservations according to established procedures.
  • Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Received and confirmed room reservations by letter, telephone, email, or personal contact.
  • Worked directly with customers to make room reservations over the phone and in person.
  • Conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Processed all guest check-ins/check-outs, room reservations, requests, and cancellations.
  • Completed room reservations by phone and via fax for direct bill accounts.
  • Confirm, process all guest check-ins/check-outs, room reservations & requests.
  • Prepared employee schedules, assisted in hotel and conference room reservations.
  • Received incoming calls for making room reservations, sold promotional packages.
  • Make room reservations, provide information and receive payment.
  • Sell, process, enter and confirm room reservations.
  • Handled all aspects of room reservations for guests.
  • Create room reservations, changes, and cancellations.
  • Managed 200 room reservations daily.
  • Answered phone calls Made room reservations for individuals and groups; reserved meeting rooms for business community and events.
  • Sell, process and enter and confirm room reservations using selling techniques and strategies.
  • Book room reservations and pre-assign rooms for guests.

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45 Room Reservations Jobs

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27. Greeting Guests

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Here's how Greeting Guests is used in Front Desk Agent jobs:
  • Prepare breakfast bar for hotel guests, while greeting guests in a friendly and welcoming manner consistent with Choice Hotel standards.
  • General duties involve greeting guests, addressing any billing issues and creating a warm, welcoming environment which will promote business.
  • Operate hotel by greeting guests and patrons as they arrive, managing registrations, and Handle guest check-ins and check-outs appropriately.
  • Conducted day to day functions within the hotel such as taking reservations, greeting guests, checking guests in and more.
  • Front Desk Agent - Congress Hall Hotel * Greeting guests with a smile and check them in and out.
  • Oversee the front desk area which includes greeting guests and responding to telephone and in-person requests for information.
  • Created an arrival and departure experience by greeting guests in a warm, friendly and professional manner.
  • Manage the registration process by greeting guests and patrons as they arrive, check on bookings.
  • Engage in greeting guests upon arrival and departure, and ensuring their hospitality expectations are met.
  • Gained further experience in customer service, answering multiple phone lines, greeting guests and organization.
  • Front desk agent responsible for greeting guests of the hotel with courtesy and prompt efficiency.
  • Maintained a positive environment by welcoming and greeting guests upon entry to the hotel.
  • Check Ins, Greeting guests, helping with luggage, check outs, arranging cabs
  • Involved with meeting and greeting guests while promoting various hotel facilities.
  • Serve as a hotel ambassador in greeting guests and ensuring their initial impression of the hotel is positive.
  • Inventory checking during every shift Greeting guests with a smile.
  • cash register, answering phones Duties include greeting guests and accommodating guest requests Handling displaced guests insurance paperwork
  • cash register, answering phones Scheduling of front desk staff Duties include greeting guests and accommodating guest requests
  • full time) Greeting guests and making decisions that best benefit them.
  • Front desk Responsible for handling front office Greeting guests Answering phones Sorting and distributing mail Send emails and faxes

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4 Greeting Guests Jobs

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28. Seat Guests

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Here's how Seat Guests is used in Front Desk Agent jobs:
  • Seat guests in restaurant; take appetizer and cocktail orders, as well as entr e orders.
  • Seat guests, serve donuts and Make coffees of all types.

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29. Telephone Etiquette

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Here's how Telephone Etiquette is used in Front Desk Agent jobs:
  • Answer department telephone within specified amount of rings determined by property guidelines using correct greeting and telephone etiquette.
  • Fostered strong working relationships with all hotel departments, using correct salutations and telephone etiquette.
  • Use superior telephone etiquette to retrieve information.
  • Process all guest check-ins and check-outs, set-up wake calls, and answer telephone using correct greeting and telephone etiquette.
  • Demonstrate proper telephone etiquette including transferring calls and taking accurate messages for Guests and team members according to company standards.
  • Answer incoming and outgoing telephone calls within 2 rings, using correct salutations and telephone etiquette.
  • Answered 9 line switchboard telephone within 3 rings, using correct salutations and telephone etiquette.
  • Answered all telephone calls in reasonable time, using correct salutations and telephone etiquette.
  • Exercise proper telephone etiquette when answering telephone calls, connect to perspective departments.
  • Answer department telephone, using correct greeting and telephone etiquette.
  • Answer telephones with proper telephone etiquette and direct calls accordingly.
  • Use proper telephone etiquette to answer calls and make reservations.
  • Answer switchboard in accordance with standards of proper telephone etiquette.
  • Answer phones and transfer calls using proper telephone etiquette.
  • Use of proper telephone etiquette.
  • Operated hotel multi-line telephone console and used good telephone etiquette.
  • Answered department telephone within 3 rings, using correct greeting and telephone etiquette.Matched the bucket check to in-house guest ledger report.
  • Possess professional telephone etiquette for booking appointments, handling guests' requests, and answering guests inquiries.
  • Monitored incoming calls on a high-volume, multi-line phone using proper telephone etiquette.
  • Register Guest and assign Rooms Assist in pre-registration and blocking rooms Perform cashier related functions Use Proper Telephone etiquette

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30. Concierge Services

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low Demand
Here's how Concierge Services is used in Front Desk Agent jobs:
  • Perform other duties as assigned including guest room tours, concierge services, and special guest requests.
  • Greet all guest with a warm welcome, provide concierge services, and resolve all guest concerns.
  • Provide concierge services by recommending the best dining and entertainment around Georgetown and dc area.
  • Greet, register, and assign rooms to guests of hotels, concierge services.
  • Provided concierge services to allow guests to fully utilize local services and attractions.
  • Checked guests in and out of hotel, provided concierge services to guests.
  • Helped service guests with Concierge Services, Housekeeping Requests, and Maintenance Requests.
  • Handled sales and reservations, concierge services, and other customer relations.
  • Bell Attendant responsible for assisting guests with luggage and concierge services.
  • Assist with Concierge services in the absence of the Concierge.
  • Assist guests by providing concierge services and other requests.
  • Provide excellent customer and concierge services.
  • Provide concierge services for V.I.P.
  • Provide concierge services to guests.
  • Assisted guests with concierge services.
  • Performed concierge services for guests.
  • Provided concierge services as requested * Resolved customers issues promptly and courteously by focusing on problems and finding immediate solutions.
  • Provide customers with top notch concierge services ranging from area codes, telephone numbers and other information.
  • Check guests in and out Concierge services Transport guests to and from various locations in a shuttle bus
  • Provided hotels front desk and concierge services Managed hotels coffee shop, PBX operator Degree

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42 Concierge Services Jobs

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31. Room Hotel

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low Demand
Here's how Room Hotel is used in Front Desk Agent jobs:
  • Manage and handle all calls for a 336 room hotel; directed incoming/outgoing calls for all guests and hotel staff.
  • Checked guests in and out of the 424 room hotel in a friendly, professional, and timely manner.
  • Organized room assignments for guest in a 1300 room hotel, working with numerous VIP special requests.
  • Developed high levels of customer service serving a 212-room hotel in accordance with four- star/four-diamond service standards
  • Greet and register guests in a 132 room hotel, ensuring personalized service throughout guest stays.
  • Managed financial reporting concerning front desk, hotel restaurant, and outside bar for 177-room hotel.
  • Participated in the opening of a three-thousand room hotel that included a six week training period.
  • Handled all group resumes to make sure everything was setup correctly for a 366-room hotel.
  • Supervised 10 employees in front desk and Food service functions for an 84-room hotel.
  • Opened a best-in-class VIP Desk at a 3,000 plus room hotel and casino.
  • Promoted to housekeeping department to provide services for this 301 room hotel.
  • Use Profit Manager system to perform daily functions in a 49-room hotel.
  • Checked people in and out of a 135 room hotel.
  • Performed concierge services for a 4-star, 99-room hotel.
  • Manage Front Desk Tasks for a full-service 333 room hotel.
  • Assist with arrivals/departure process of 112 guest room hotel.
  • Managed small 123 room hotel overnight and on weekends.
  • Manage front desk for a 80 room hotel.
  • Performed concierge services for a 82-room hotel.
  • Checked guests in and out of the hotel, resolved guest problems maintained availability of 1102 room hotel.

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32. Necessary Payments

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Here's how Necessary Payments is used in Front Desk Agent jobs:
  • Collect all necessary payments maintaining accountability of large amounts of cash.
  • Process guest arrivals/departures, including all necessary payments.
  • Process and collect necessary payments relevant to guest accounts, receipts and vouchers both manually and electronically.
  • Process guest arrivals and departures, including all necessary payments with a focus in quality and courtesy.
  • Greet guests of the hotel and process their arrivals and departures, including all necessary payments.
  • Front desk agent tasks of processing guest arrivals and departures including all necessary payments.
  • Registered guest arrivals and departures, issued room keys, and processed necessary payments.
  • Process guest arrivals, departures and all necessary payments using the PMS system.
  • Process guest arrivals and departures, including all necessary payments.
  • Process guest arrival and departures and any necessary payments.
  • Process guest arrivals and departures including all necessary payments Oversaw guest registration reservations and other clerical duties with a focus in courtesy
  • Complete and transmit daily management and accounting reports and supporting documents Process guest arrivals and departures, including all necessary payments.
  • Process guest arrivals and departures, including all necessary payments, communicating with other departments effectively.
  • Processed guest arrivals and departures including handling all necessary payments in a professional manner.
  • Process guest arrivals and departures including necessary payments, Confirmed reservation details.
  • Process guest arrivals, departures, and all necessary payments while delegating room assignments and pre-arrivals for all guests and groups.
  • inform timeshare owners of updates, special owner deals and events, necessary payments, and their special owner amenities.
  • Processed guests arrivals and departures, including all necessary payments *Handled guests concerns, requests and offered referral for services.
  • Greet visitors, guests and customers as they arrive Process guest arrival and departures including necessary payments.
  • Process guest arrivals and departures, including all necessary payments Handle & coordinate room assignments and pre-arrivals.

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33. PMS

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Here's how PMS is used in Front Desk Agent jobs:
  • Entered incoming reservations into PMS and processed deposits
  • Monitored room availability using Brilliant PMS.
  • Used Marsha, PMS, HSI, KABA, Guest Ware and many other systems while performing the daily accounting audit.
  • Post all charges such as room, food, incidentals or telephone calls in the PMS system.
  • Schedule and confirm reservations for hotel clients while monitoring room availability using main Opera PMS software.
  • Subject Matter Expert on Opera Property Management System (PMS) Version 5.0.
  • Complete cashier and closing reports in PMS at end of each shift.
  • Assisted with training Front Office and Reservations employees on Opera PMS Software.
  • Provide great customer service while utilizing the Opera PMS System.
  • Transmit and receive messages, using telephones or PMS system.
  • Operated on OPERA PMS and HotSoS guest management system.
  • Managed and prepared reservations for guests through Opera PMS.
  • Greet guests, handle check-in and check-out using FSPMS
  • Learned a new system reservation system PMS.
  • Operate the front office PMS system.
  • Check in/out guests using Fosse PMS.
  • Handle guest check ins and check outs, post room charges and compute guest bills using PMS.
  • Utilized MARSHA, FSPMS, as well as MBS.
  • Use computers for various applications, such as hotel database pms systems.
  • Recognized with "Way to Go's" from guest satisfaction surveys MARSHA, Microsoft Office, PMS use daily.

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34. Bookkeeping Activities

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low Demand
Here's how Bookkeeping Activities is used in Front Desk Agent jobs:
  • Operated hotel reservation system to check in/out guest and performed bookkeeping activities/Night Audit reports.
  • Registered guests, modified reservations, performed bookkeeping activities.
  • Perform bookkeeping activities including balancing cash accounts.
  • Performed bookkeeping activities, such as balancing all cash, credit and ledger accounts with a 100% accuracy.
  • Performed bookkeeping activities, such as balancing accounts for guests' credit cards or supply accounts.
  • Perform simple bookkeeping activities such as balancing cash, credit, and direct billing accounts.
  • Mastered night audit and bookkeeping activities such as balancing credit card accounts and cash drawers.
  • Performed light bookkeeping activities, such as balancing guest accounts and night/day audit.
  • Well versed in performing simple bookkeeping activities including balance of cash accounts.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Perform bookkeeping activities, such as balancing accounts and making deposits.
  • Performed simple bookkeeping activities, such as balancing cash accounts.
  • Performed bookkeeping activities such as position charges and computing bills.
  • Perform bookkeeping activities, such as nightly audits.
  • Perform bookkeeping activities and review accounts with guests during check out process Communicate with housekeeping staff periodically.
  • Greeted, registered, and assigned rooms to guests of the hotel Performed simple bookkeeping activities, such as balancing cash accounts
  • Keep records of room availability and guests' account Perform bookkeeping activities, such as balancing accounts and nightly audits.
  • Perform bookkeeping activities Transmit and receive messages, using telephones or telephone switchboards.
  • Created and a maintained spreadsheets Performed bookkeeping activities such as balancing accounts and nightly audits
  • Reviewed daily revenue reports to ensure accuracy Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

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1 Bookkeeping Activities Jobs

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35. Registration Process

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low Demand
Here's how Registration Process is used in Front Desk Agent jobs:
  • Complete registration process by inputting and retrieving information, confirming pertinent information.
  • Facilitated the guest registration process and efficiently managed guest check-in and check-out.
  • Complete the full registration process, code electronic keys, and make appropriate selection of rooms based on guest needs.
  • Greet guests and patrons as they arrive, ask if guests have a prior booking and manage the registration process.
  • Manage the registration process as well as take reservations over the telephone, through emails and in person.
  • Complete the registration process by inputting and retrieving information from a computer system; using Opera.
  • Manage the registration process and ask for identification and ensure that the provided credentials are accurate.
  • Completed the registration process, and made appropriate selection of rooms based on guest needs.
  • Complete guest registration process, issue unit keys, and provide resort information.
  • Managed registration process; Collected guests information, processed cash and credit cards.
  • Greeted walk-in customers, addressing their needs, and handling registration process.
  • Manage registration process to ensure a high level of customer satisfaction.
  • Managed the registration process and accurately accounted for all rooms.
  • Manage phone activity and registration process; check ins/outs etc.
  • Greet guests as they arrive and manage the registration process.
  • Assist with customer or patient registration processes.
  • Greet guests and complete the registration process.
  • Greet customers and promptly complete registration process.
  • Front Desk Agent Managed registration process for 250+ rooms and handled guest check-ins and check-outs appropriately.
  • Identify and resolve guest problems Assist guests with the registration process Manage guest accounts Book various off-site activities for guests upon request

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12 Registration Process Jobs

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36. High Volume

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low Demand
Here's how High Volume is used in Front Desk Agent jobs:
  • Answered and recorded high volume of calls to ensure room reservation and travel plans are met prior to checking in.
  • Demonstrated ability to work in a quickly changing environment and assist a high volume of university centered guests.
  • Handled a high volume of calls & resolved multiple issues Booked private events Balance cash drawer & hotel paperwork
  • Check in guests in high volume, fast paced environment ensuring requests were met and accurate billing.
  • Displayed and maintained top quality customer/guest relations skills while interfacing with an extremely high volume of guests.
  • Provided efficient and passionate service to all guests in a high volume, high turnover environment.
  • Led team in properly following check in/out procedures and handling high volume incoming / outgoing calls.
  • Managed high volume phone calls as well as transferring calls through to different office associates.
  • Conducted high volume of calls to ensure guest satisfaction with previous and future reservations.
  • Answered a high volume of incoming calls while handling in-person inquiries from guests.
  • Experienced with managing high volume of phone calls in busy environment.
  • Handled high Volume calls and processed credit payments and reservations.
  • Checked In/Out guests in high volume, ensuring account settlements.
  • Provide high volume telephone and computer software skills.
  • Managed a high volume workload with high customer service ratings Mandatory quota was met and exceeded on a consistent basis for sales
  • Managed a high volume of guest inquiries face to face, over multiple phone lines, and through email.
  • Signed guest up with Best Western rewards, worked in a high volume and fast paced, busy environment.
  • Answer high volume of multi-line telephone calls while simultaneously serving in-person inquiries.
  • Handle high volume phone calls using a multi-line system Assist with all guest inquiries including creating, canceling and organizing reservations
  • employed Answer high volume calls Assist guest with past and future reservations.

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1 High Volume Jobs

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37. Guest Payments

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low Demand
Here's how Guest Payments is used in Front Desk Agent jobs:
  • Processed guest payments according to established policies and procedures.
  • Processed all guest payments including credit cards, cash, travelers checks, gift certificates, foreign currency, and paid-outs.
  • Created reservations for guests, processed guest payments for room charges, food & beverage.
  • Handled guest payments using assigned cash drawer and completed daily reports via computer system.
  • Process guest payments, balance folios, and check billing for all reservations.
  • Answer phone, collect guest payments, printing, and copying documents.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Process guest payments in accordance with the hotel's requirements.
  • Processed guest payments for room charges and distributed room keys.
  • Verify that all guest payments are valid day by day.
  • Processed guest payments, ensuring accurate billing and collections.
  • Establish guest payments methods and process payments.
  • Maintained cash flow from processing guest payments.
  • Processed and verified guest payments.
  • Answer phones, process guest payments
  • Processed guest payments for room charges, food and beverage charges and phone charges.Balanced all rebates and other miscellaneous charges.
  • Registered guests, greeted every visitor, logged request, and issued keys Processed guest payments for room charges.
  • Facilitated guest check-in/check-out Received guest payments via cash, check, and credit card.
  • Registered guest and greeted every visitor Accommodating any special request Processed guest payments for room charges
  • Greet and check in/out guests Collect and process guest payments Provide waterpark, hotel and amenity information for guests

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1 Guest Payments Jobs

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38. Escort Instructions

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low Demand
Here's how Escort Instructions is used in Front Desk Agent jobs:
  • Issue room keys and escort instructions to bellhops after greeting, registering, and assigning rooms to guests of the resort.
  • Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Issued room keys and escort instructions to bellhops and reviewed accounts and charges with guest during the check-out process.
  • Issued room keys and escort instructions to bellhop, Picked up articles for laundry and valet service.
  • Issue room keys and escort instructions to the guest on how to get to their rooms.
  • Issue room keys and escort instructions to bellhops and any special requests to housekeeping.
  • Register and assign rooms to guests, issues keys, and provide escort instructions.
  • Issued room keys and escort instructions to bellhops for full service hotel.
  • Issue of room key and escort instructions to navigate throughout hotel amenities.
  • Issue room keys and escort instructions to the guests.
  • Issued room keys and escort instructions to bell persons.
  • Issued room keys and escort instructions to bellhops.
  • Provide room keys and escort instructions to bellmen.
  • Greet, register, and assign rooms to guests of hotels or motels Issue room keys and escort instructions to bellhops.
  • Make welcome packets for large ski groups during the ski season Issue room keys and escort instructions to bellhops.
  • Greeted, registered and assigned rooms to guest.Issued room keys and escort instructions to bellhop.
  • Issued room key and escort instructions to Bellperson or directly to guest.
  • Issued keycards and escort instructions to bellhops.
  • Verified customers' credit, and established payments Issued room keys and escort instructions to bellmen Implemented air and ground transportation reservations
  • Provided room keys Escort instructions to bellhops Maintained front desk operations

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13 Escort Instructions Jobs

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39. Local Attractions

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low Demand
Here's how Local Attractions is used in Front Desk Agent jobs:
  • Provide hospitable guest services including information on local attractions and hotel amenities.
  • Assist customers with all inquiries in connection with hotel services, in-house events, directions, local attractions and local business.
  • Assisted guests with additional needs, such as driving directions, dining referrals, and information about local attractions.
  • Advised guests of available activities, such as shopping, restaurants and local attractions in the area.
  • Assisted guests with checking in/out, booking reservations, & informing them of the local attractions.
  • Assisted customers with any inquiries into local attractions, places to eat, and travel arrangements.
  • Answered phones and handled inquiries pertaining to hotel services, transportation, and local attractions.
  • Answered inquiries about hotel services, in-house events, directions, local attractions, etc.
  • Greeted and assisted all guest with any questions about the hotel and local attractions.
  • Give guests recommendations for local attractions and restaurants based on their needs and wants.
  • Provided guests with information on local attractions, events, and area restaurants.
  • Act as concierge to guests needs to local attractions and amenities.
  • Assisted guest with local attractions, directions, dining & shopping.
  • Assisted guest with directions, local attractions, shopping and restaurants.
  • Assist guests with local attractions, directions, and recommendations.
  • Assist with various travel arrangements and tours of local attractions.
  • Make guests aware of hotel amenities and local attractions.
  • Directed guests to local attractions and transportation services.
  • Provide guest services for local attractions and venues.
  • Answered incoming calls Gave information of local attractions, restaurants and other activates in the area.

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40. Marriott

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low Demand
Here's how Marriott is used in Front Desk Agent jobs:
  • Received Marriott hospitality training on managing guest services.
  • Applied rewards points to guests' Marriott reward membership to develop customer loyalty and brand image.
  • Appointed as a chairperson for associate welfare committee at Courtyard Marriott, Dubai.
  • Received appreciation letters from guests during my tenure at Courtyard Marriott, Dubai.
  • Maintained up-to-date knowledge of Marriott policies regarding payments, Refunds and policies.
  • Issued vouchers and club access to Club Lounge for Marriott Rewards members.
  • Checked in and checked out guests in accordance with the Marriott standard.
  • Helped prepare and open the new Courtyard Marriott in Lake George.
  • Make and confirm reservations using the Marriott Reservation system MARSHA.
  • Register guests according to Marriott Brand Standards and AAA Standards
  • Complete Marriott's Service Excellence Training program.
  • Trained in FOSSE systems for Marriott properties.
  • Processed new enrollments for Marriott Rewards program.
  • Worked at the front desk at the Hilton, and Banquets at the Marriott.
  • Registered overnight guests documenting contact information and securing payment methods creating reservations at the Courtyard Marriott Hanes Mall division.
  • Repeat winner of Marriott new rewards member registration competition.
  • Completed Turnberry and Marriott training to upheld a high standard that the guest would expect from the resort.
  • Contributed in the hotel transition into Starwood, now Marriott.
  • Received Marriott s Spirit to Serve Award for exemplary commitment to quality service and customer satisfaction .
  • Check guests in and out according to Vail Marriott SOPs * Effectively used L.E.A.R.N.

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12 Marriott Jobs

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41. Hotel Staff

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low Demand
Here's how Hotel Staff is used in Front Desk Agent jobs:
  • Developed and implemented policy changes and management procedures to ensure a functional daily routine for a highly motivated hotel staff.
  • Supervised hotel staff to ensure customer satisfaction and building security.
  • Manage hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas.
  • Communicate with hotel staff, such as housekeeping or managers, on the status of the room.
  • Managed front desk activities, guest bookings, reservations, transportation needs and supervised hotel staff.
  • Work closely and communicate with hotel staff on the status of guest rooms.
  • Understand room status and room status tracking and communicating information to hotel staff.
  • Coordinated with other tasks with hotel staff, such as housekeeping and maintenance.
  • Communicate with entire hotel staff on any important guest requests, etc.
  • Learned cash handling, and communication with the hotel staff.
  • Scheduled appointments, meetings, and conferences for hotel staff.
  • Communicated with fellow hotel staff on the status of guests.
  • Work in conjunction with various hotel staff assisting guests.
  • Balanced cash drawer and trained new hotel staff.
  • Communicate and with the Hotel staff professionally.
  • Oversee's whole hotel, and hotel staff.
  • Communicated with public, hotel staff and management in a professional manner.
  • Collected information needed by the hotel staff Prepared letters and other correspondences Performed simple bank transactions and basic bookkeeping for the company
  • Accommodated guest requests * Communicated with hotel staff on the status of guest rooms * Promoted hotel services * Handled cash payments
  • Check guest' in and out Handle cash payments Communicating with hotel staff on status of guest rooms

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5 Hotel Staff Jobs

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42. Hotel Reservations

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low Demand
Here's how Hotel Reservations is used in Front Desk Agent jobs:
  • Answer phone calls, take hotel reservations, assist guests with any needs they may have and give out park information.
  • Provide Hotel reservations for guests that come into the hotel and maintain excellent communication and professional appearance.
  • Make hotel reservations, assist guest in hotel check-in/out process and answer phones are all daily task.
  • Book hotel reservations, open communication with housekeeping to insure guest rooms are clean.
  • Assisted in making hotel reservations and constantly answering phones in the 5 star standard.
  • Assist guest at check in, check out and arranging hotel reservations.
  • Created transient and group hotel reservations and recorded special guest requests.
  • Processed hotel reservations, checked promotions and quoted rates.
  • Attained hotel reservations over the phone and/or in person.
  • Make hotel reservations for guest stays.
  • Receive and record hotel reservations.
  • Provide guest check-in /check out service Operational facilitating including phone coverage, guest information and hotel reservations.
  • Communicate with the Hotel reservations dept., and front desk Management to resolve any reservation issues in a timely fashion.
  • Assure front desk is manned and maintained at all times Make hotel Reservations for guest stay.
  • Set up proper routing for third party reservations Create, confirm and verify hotel reservations
  • Schedule and maintain hotel reservations Monitor occupancy rate of area hotels Supply and maintain rooms for incoming guests/scheduled events
  • Check guest in and it off hotel reservations *make reservations, cash handled *clerical duties and day to day operations.
  • Registered guest Made and modified hotel reservations Ensured that guest had a great stay
  • Vacation, call outs) Book hotel reservations
  • Front Desk Operations Maintained accurate cash drawer Processed hotel reservations Efficiently greeted guests for check in/check out Ensured guests satisfaction

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5 Hotel Reservations Jobs

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43. ONQ

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low Demand
Here's how ONQ is used in Front Desk Agent jobs:
  • Monitored room availability using OnQ Software.
  • Work with the ONQ Property System Software to check guests in, locate guests, manage reservations, and manage accounts.
  • Trained in all software programs pertaining to the Hilton Front Desk systems: OnQ, Workday, etc.
  • Posted charges of room, food and beverage, phone, guest bills using Hilton's OnQ system.
  • Excelled in the use of Microsoft Word, Outlook, OnQ system software and Microsoft Windows.
  • Keep records of room availability and guests' accounts, manually and using the OnQ system.
  • Assisted in training other front desk staff with OnQ, front desk and night audit procedures.
  • Compiled and checked guest accounts, receipts and vouchers using OnQ Property Management System.
  • Maintained accurate guests' records and accounts both manually and in OnQ systems.
  • Experienced with proprietary Hilton software including OnQPM and R&I.
  • Trained and developed all Front Office team members via OnQ.
  • Created reservations using the OnQ Hilton property management system.
  • Make reservation for guests using the OnQ CRM system.
  • Turn over next billing day in the OnQ system.
  • Book, cancel and modify reservations in OnQ.
  • Trained and managed several employees on OnQ.
  • Welcome and register guests and offer them services and room rates using OnQ Technology Platform.
  • Ensured guests have pleasant experience checking in and throughout their stay Trained new employees in OnQ and Homewood Suites Brand culture
  • still employed Greeted guests and registered guests by assigning & issuing room keys through ONQ system.
  • Greet guests upon arrival Send farewell messages upon departure Input Reservations Answer phone calls Handled Cash OnQue experience

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44. Proper Credit

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low Demand
Here's how Proper Credit is used in Front Desk Agent jobs:
  • Ensured proper credit card procedures were followed at all times, including verification of payment methods against proper identification.
  • Checked guests in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
  • Ensured proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip.
  • Ensured proper credit card procedures were followed at all times, including the guest's signature on the registration cards.
  • Ensured proper credit policies are followed, processing daily credit reports, verified credit limit report.
  • Understand and adhere to proper credit processing, check-cashing and cash handling policies and procedures.
  • Process and ensure proper credit is received from hotel guests, check information against reports.
  • Adhered to proper credit, check- cashing, and cash handling policies and procedures.
  • Check Credit Limits and ensure every guest has proper credit on their reservations.
  • Handled proper credit, check-cashing, and cash handling policies and procedures.
  • Ensured proper credit card procedures were followed at all times.
  • Processed guest check-in and check-outs and ensured proper credit established.
  • Use proper credit, and cash-handling policies and procedures.
  • Ensured proper credit policies were followed.
  • Improved guest service status Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Verified guest's method of payment and adhered to proper credit, check-cashing and cash handling policies and procedures for Hilton.
  • Completed proper credit, check and cash handling procedures in a timely manner.
  • Keep all guest information confidential -Data Entry -Thoroughly understand and adheres to proper credit card processing, and cash handling policies.

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45. Appropriate Departments

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low Demand
Here's how Appropriate Departments is used in Front Desk Agent jobs:
  • Completed various reports and forwarded to appropriate departments.
  • Contacted appropriate departments when guests reported problems.
  • Scheduled patients appointments, collected payments for services rendered, directed calls to appropriate departments, checked patients in and out.
  • Provide guests with directions around the hotel, and refer them to appropriate departments to resolve complaints or provide suggestions.
  • Retrieved and restocked patients' charts, properly documented and explained pharmaceutical orders and directed calls to the appropriate departments.
  • Handled all in-house calls and communicated guest comments, complaints, and requests to the appropriate departments and managers.
  • Obtain any special requests and distribute requests to appropriate departments as necessary.
  • Receive, route and review customer complaints to the appropriate departments.
  • Manage in-coming phone calls and transferring calls to appropriate departments.
  • Refer appropriate departments to resolve complaints or provide suggestions.
  • Answer outside calls and transfer to the appropriate departments.
  • Communicated with appropriate departments to satisfy guests' needs.
  • Referred guests to appropriate departments to resolve complaints.
  • Answer calls and direct them to appropriate departments.
  • Reported guest issues to the appropriate departments.
  • Tracked guest issues and notified appropriate departments.
  • Direct calls to appropriate departments.
  • Transfer calls to appropriate departments/guests.
  • Answer phones in a timely manner and direct calls to guests and appropriate departments.
  • Provide reports to appropriate departments.

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46. Record Sheets

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low Demand
Here's how Record Sheets is used in Front Desk Agent jobs:
  • Compile and check daily record sheets, guest accounts, receipts and comp coupons using LMS and CMS operating system.
  • Answer inquiries regarding hotel services Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems.
  • Maintained daily record sheets, guest accounts, receipts and vouchers while logging them in the appropriate filing system.
  • Compiled and maintained daily record sheets, guest accounts and receipts through both a manual and computerized system.
  • Compiled and checked daily record sheets, guest accounts, receipts and vouchers both manually and electronic.
  • Complete daily record sheets, guest accounts, receipts and vouchers, using the reservation system.
  • Compiled and checked daily record sheets; guest accounts and receipts using online business systems.
  • Processed, compiled, and checked daily record sheets, receipts and internal hotel billing.
  • Used hotel management software and manual systems to compile and check daily record sheets.
  • Used computerized system (OnQ Manager) to compile daily record sheets.
  • Compile and check daily record sheets, guest accounts, receipts.
  • Checked daily record sheets, vouchers, and gift shop inventory.
  • Checked daily record sheets, recipes, vouchers and guest accounts.
  • Compiled daily record sheets of guest accounts, and vouchers
  • Used Profit Manager to compile daily record sheets.
  • Answered enquiries regarding hotel service and reservations- Compiled and maintained record sheets, guest accounts using computerized software
  • Performed accounting responsibilities -compiled daily record sheets, Customer receipts and vouchers-balanced cash register.
  • Organized precise record sheets, guest accounts, receipts and vouchers using computerized data systems.

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47. Hotel Policies

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low Demand
Here's how Hotel Policies is used in Front Desk Agent jobs:
  • Provide information regarding hotel policies and activities
  • Handle any guest comments, concerns and complaints according to hotel policies and procedures, refer to management when necessary.
  • Provided information regarding hotel policies and activities in response to queries both on the phone and in person.
  • Handle front desk cashier and be able to manage checks and cash according to hotel policies and procedures.
  • Maintain a house bank and handle all checks and cash according to Hotel policies and procedures.
  • Advocated guest requests and concern, and insured guest satisfaction in compliance with hotel policies.
  • Participate in staff meetings to discuss hotel policies and offer suggestions to improve guest services.
  • Maintained up-to-date knowledge of hotel policies regarding payments, check in and check out.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Maintain current knowledge of hotel policies regarding payments, returns and cancellations.
  • Checked guests in and out while abiding by hotel policies and rates.
  • Provided information to guests about hotel policies, services and amenities.
  • Greet and register guests, explain hotel policies and features.
  • Manage operations in accordance with hotel policies and procedures.
  • Adhere to all company and hotel policies and procedures.
  • Communicated hotel policies to guests upon check-in.
  • Comply with the hotel policies and standards.
  • Outlined the hotel policies and procedures.
  • Provide information regarding hotel policies Communicate with housekeeping staff and activities in response to questions both on when rooms are vacated.
  • Be knowledgeable of all emergency procedures and Hotel policies.Handle all checks and cash according to Hotel policies and procedures.

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48. Hotel Rooms

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low Demand
Here's how Hotel Rooms is used in Front Desk Agent jobs:
  • Coordinate alternate hotel rooms for overbooking.
  • Accommodated guest with hotel rooms such as check in & out, made sure each customer is satisfied with their accommodations.
  • Checked guests in and out of their hotel rooms, maintained reservations, and processed all payment of charges.
  • Inventory control of the 226 hotel rooms, primarily focused on selling rooms, helping guests any way possible.
  • Helped with luggage assistance, locating packages, sending amenities to the hotel rooms if need be.
  • Work with housekeeping and maintenance to ensure all hotel rooms and public areas are clean and maintained.
  • Maintain and balance sale of hotel rooms based on revenue goals, occupancy levels and events.
  • Communicated and coordinated with all departments for usage of meeting rooms and hotel rooms.
  • Ensured guests had a positive experience checking in and out of hotel rooms.
  • Answer inquiries pertaining to hotel rooms, services, and local attractions.
  • Answer questions about reservation and give detail about the hotel rooms.
  • Registered and assigned Priority club members/guests to hotel rooms.
  • Checked guests in and out of hotel rooms daily.
  • Checked customers in and out of the hotel rooms.
  • Check guests into and out of hotel rooms.
  • Check guest in/out of hotel rooms.
  • Deliver amenities to hotel rooms.
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Light Housekeeping; Cleaning Houses and Hotel rooms, and Light Restaurant; Dishwasher, Busser, Server.
  • Front desk experience including blocking and pre-assigning hotel rooms, as well as ordering VIP food/food baskets.

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6 Hotel Rooms Jobs

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49. Room Types

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low Demand
Here's how Room Types is used in Front Desk Agent jobs:
  • Provided guests with information regarding hotel room types, rates and availability and created reservations for individual guests and group blocks.
  • Maintain general knowledge of all guest room types and guest amenities, room availability and pricing and hotel reservation policies.
  • Create hotel reservations; provide information about availability, room types, room rates and amenities in rooms and hotel.
  • Enlighten arriving guests of our variety of room types and recommend upgrading to club lounge access for their stay.
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types and promotions.
  • Maintain complete knowledge of all hotel features/services along with all room types, numbers, layout and location.
  • Increased Revenue, Had Extensive Knowledge of Room Types, Trainer for New Employees.
  • Know all related information regarding hotel daily rate, room types, and amenities.
  • Assisted guest with making reservations, describing the room types available during their stay.
  • Show guest different room types and explain what different services we have available.
  • Managed room control and monitor the percentage of room types sold or given.
  • Assisted revenue manager in increasing revenue by opening and closing available room types.
  • Maintain intimate knowledge of the property including room types and services.
  • Registered all room types into the system according to status.
  • Assign specific room types to airlines for less noise capacities.
  • Accommodate with availability, room types and room rates.
  • Assisted in the supervision of Front Desk Agents Greeted guest upon arrival and provide information regarding availability and room types.
  • Greet guests on arrival and provide information regarding availability, room types, room rates 2.
  • Handle cash, upsell room types.
  • Greet guests - Provide information regarding availability, room types, and rates both on the phone and in person - Cashier

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13 Room Types Jobs

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50. Hotel Switchboard

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low Demand
Here's how Hotel Switchboard is used in Front Desk Agent jobs:
  • Operate the hotel switchboard and provided quality operations which maximize guests satisfaction.
  • Operated hotel switchboard, took calls, provided information and transferred calls to appropriate departments to resolve complaints or provide suggestions.
  • Operated hotel switchboard, take calls and provide information and transfer call and manage accurate accounting of all rooms.
  • Answer internal and external calls on the hotel switchboard utilizing an approved script providing excellent customer service.
  • Operate hotel switchboard, take calls and provide information to clients, transfer calls to all departments.
  • Operated the hotel switchboard and ran errands as needed to keep a well-functioning hospitality environment.
  • Operated hotel switchboard, directing calls and handling queries pertaining to all hotel departments.
  • Operate hotel switchboard of 8 lines and transfer and answer questions as they arrive.
  • Operate hotel switchboard, take calls and provide information and transfer calls.
  • Answer internal and external telephone calls direct calls through the hotel switchboard.
  • Operated hotel switchboard, screened and routed calls to appropriate departs.
  • Operated hotel switchboard, transfer calls and provided assistance.
  • Handle the hotel switchboard and transfer calls.
  • Operate hotel switchboard for incoming calls.
  • Operated hotel switchboard and PBX operations.
  • Operate the hotel switchboard system.
  • Operated hotel switchboard and took reservations with OPERA pos system over the telephone, through emails, and in person.
  • Operate hotel switchboard, take calls and provide information and transfer calls Promote all hotel functions and facilities.
  • Manage the registration process Operate hotel switchboard, take calls and provide information and transfer calls.
  • Operated hotel switchboard and triaged telephone calls.

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20 Most Common Skills For A Front Desk Agent

Guest Satisfaction

24.1%

Front Desk

17.5%

Customer Service

15.5%

Credit Card Transactions

6.9%

Night Audit

5.5%

Phone Calls

5.0%

Special Requests

2.8%

Guest Accounts

2.8%

Opera

2.5%

Room Availability

2.1%

Department Telephone Calls

2.0%

Assigns Rooms

1.9%

PBX

1.6%

Guest Registration

1.6%

Travel Directions

1.6%

Data Entry

1.5%

Room Rates

1.4%

In Guests

1.2%

Out Guests

1.2%

Computer System

1.2%
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Typical Skill-Sets Required For A Front Desk Agent

Rank Skill
1 Guest Satisfaction 19.4%
2 Front Desk 14.1%
3 Customer Service 12.5%
4 Credit Card Transactions 5.6%
5 Night Audit 4.4%
6 Phone Calls 4.1%
7 Special Requests 2.3%
8 Guest Accounts 2.2%
9 Opera 2.0%
10 Room Availability 1.7%
11 Department Telephone Calls 1.6%
12 Assigns Rooms 1.5%
13 PBX 1.3%
14 Guest Registration 1.3%
15 Travel Directions 1.3%
16 Data Entry 1.2%
17 Room Rates 1.1%
18 In Guests 1.0%
19 Out Guests 1.0%
20 Computer System 1.0%
21 Room Charges 1.0%
22 Maintenance Staff 1.0%
23 Room Status Updates 0.9%
24 Customer Complaints 0.8%
25 VIP 0.8%
26 Room Reservations 0.8%
27 Greeting Guests 0.8%
28 Seat Guests 0.8%
29 Telephone Etiquette 0.7%
30 Concierge Services 0.7%
31 Room Hotel 0.7%
32 Necessary Payments 0.7%
33 PMS 0.7%
34 Bookkeeping Activities 0.6%
35 Registration Process 0.6%
36 High Volume 0.6%
37 Guest Payments 0.6%
38 Escort Instructions 0.6%
39 Local Attractions 0.6%
40 Marriott 0.6%
41 Hotel Staff 0.6%
42 Hotel Reservations 0.6%
43 ONQ 0.6%
44 Proper Credit 0.5%
45 Appropriate Departments 0.5%
46 Record Sheets 0.5%
47 Hotel Policies 0.5%
48 Hotel Rooms 0.5%
49 Room Types 0.4%
50 Hotel Switchboard 0.4%
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10,085 Front Desk Agent Jobs

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