What does a front desk agent do?

A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.

There are some key differences in the responsibilities of each position. For example, front desk agent responsibilities require skills like "local attractions," "basic math," "brand marketing," and "registration process." Meanwhile a typical night auditor has skills in areas such as "check-in," "keep management," "check guests," and "hotel operations." This difference in skills reveals the differences in what each career does.

A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that front desk agent responsibilities requires skills like "english communication," "basic math," "brand marketing," and "registration process." But a guest service representative might use other skills in their typical duties, such as, "cleanliness," "good judgment," "pos," and "property management system."

The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to. These may include but are not limited to answering phone calls, electronic correspondence, filing paperwork, taking and maintaining inventory levels, and setting calendars and schedules. They are expected to always offer excellent customer service. In hotels, they check-in and check-out their guests.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a front desk agent is likely to be skilled in "team work," "guest service," "guest satisfaction," and "local attractions," while a typical desk clerk is skilled in "front desk," "direct calls," "telephone calls," and "incident reports."

Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.