Front desk agent jobs in Kentucky - 340 jobs

Check-in/out hotel guests in a timely manner and professional manner; process all payments according to established procedures. Duties and Responsibilities: Welcome guest in a friendly, prompt and professional manner. Answer phones in a prompt and courteous manner Register guests, issue room keys, provide information on hotel services and room locations Up-sell rooms where possible to maximize hotel revenue Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction Book routinely guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes Promote Teamwork and quality service through daily communications with other departments Perform other duties as assigned including guest room tours, concierge services, special guest requests etc. Qualifications and Requirements: High school diploma or equivalent, plus one year front desk/guest service experience preferred. Must speak fluent English. This job requires ability to perform the following: Frequently standing up behind front desk Carrying or lifting items weighing up to 50 pounds Handling objects, projects and computer equipment and use key boards to make reservations Communication skills are utilized a significant amount of time when interacting with guests and employees Reading and writing abilities are used often Basic math skills are used often Will have to work weekends, nights and/or holidays We'll reward all your hard work with a great pay and benefits - including a uniform, great room discount and superb training. Pay: $17.75 hourly Benefits include 401K and wellness and sick time Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. Not Applicable to Colorado Applicants

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Employee Perks! Same Day Pay Access, FREE Parking ($105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity for Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more. Apply now for more details! The Galt House Hotel is growing and we are searching our 1st and 2nd shift front desk attendant opportunities to provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will be responsible for checking guests in and out of their rooms and resolving any issues that arise in a tactful and thoughtful manner. Apply today and come be a part of this amazing organization and our dynamic team! Requirements for the front desk attendant: * Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests * Secure payment; activate/reissue room keys; document exceptions * Verify and/or adjust billing for guests * Clear departures in computer system * Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day * Maintain positive guest relations at all times * Coordinate with Housekeeping to track room status and guest concerns * File guest paperwork or documentation * Run and check daily reports, contingency lists, and credit card authorization reports * Supply guests with directions and information * Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction * Arrange transportation for guests/visitors * Count and secure bank at beginning and end of shift * Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change * Accept and record wake-up call requests; deliver to PBX * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) * Assist PBX with switchboard duties * Assist with Reservations calls. Handle all Reservation calls after p.m.; process, record and follow up any details relative to such. * Provide Concierge service when no Concierge is available. * Assist in other Front Desk areas as assigned. * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Resolve guest complaints, ensuring guest satisfaction * Monitor and maintain cleanliness, sanitation, and organization of assigned work areas * Answer department telephone within 3 rings, using correct greeting and telephone etiquette * Promote positive guest relations to all individuals approaching the Front Desk * Other duties as assigned Qualifications for the front desk attendant: * High School Diploma or GED * 2 years of customer service experience preferably in the hospitality industry * Basic computer and math skills * Professional telephone etiquette and office skills * Excellent oral and written communications skills * Fluency in English with preferred experience in a foreign language * Ability to input and access information in the property management system/computers/point of sales system * Ability to type proficiently * Ability to suggestively sale * Ability to analyze and solve problems Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects. The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed. Job Type: Full-time * 8 hour shift * Day shift * Evening shift * Holidays * Weekend availability Supplemental pay types: * Commission pay Ability to commute/relocate: * Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required) Education: * High school or equivalent (Required) Experience: * Customer service: 1 year (Required) * Hospitality: 1 year (Preferred) Language: * English (Required) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) Job Types: Full-time, Part-time Benefits: * 401(k) * Dental insurance * Health insurance * Vision insurance Schedule: * Evening shift * Morning shift Ability to Commute: * Louisville, KY 40202 (Required) Ability to Relocate: * Louisville, KY 40202: Relocate before starting work (Required) Work Location: In person

Employee Perks! Same Day Pay Access, FREE Parking ( $105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity for Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more. Apply now for more details! The Galt House Hotel is growing and we are searching our 1st and 2nd shift front desk attendant opportunities to provide a high level of customer service ensuring that personalized service is offered to each and every guest. This role will be responsible for checking guests in and out of their rooms and resolving any issues that arise in a tactful and thoughtful manner. Apply today and come be a part of this amazing organization and our dynamic team! Requirements for the front desk attendant: Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests Secure payment; activate/reissue room keys; document exceptions Verify and/or adjust billing for guests Clear departures in computer system Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive guest relations at all times Coordinate with Housekeeping to track room status and guest concerns File guest paperwork or documentation Run and check daily reports, contingency lists, and credit card authorization reports Supply guests with directions and information Answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure guests' satisfaction Arrange transportation for guests/visitors Count and secure bank at beginning and end of shift Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change Accept and record wake-up call requests; deliver to PBX Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Assist PBX with switchboard duties Assist with Reservations calls. Handle all Reservation calls after p.m.; process, record and follow up any details relative to such. Provide Concierge service when no Concierge is available. Assist in other Front Desk areas as assigned. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction Monitor and maintain cleanliness, sanitation, and organization of assigned work areas Answer department telephone within 3 rings, using correct greeting and telephone etiquette Promote positive guest relations to all individuals approaching the Front Desk Other duties as assigned Qualifications for the front desk attendant: High School Diploma or GED 2 years of customer service experience preferably in the hospitality industry Basic computer and math skills Professional telephone etiquette and office skills Excellent oral and written communications skills Fluency in English with preferred experience in a foreign language Ability to input and access information in the property management system/computers/point of sales system Ability to type proficiently Ability to suggestively sale Ability to analyze and solve problems Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects. The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed. Job Type: Full-time 8 hour shift Day shift Evening shift Holidays Weekend availability Supplemental pay types: Commission pay Ability to commute/relocate: Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Required) Experience: Customer service: 1 year (Required) Hospitality: 1 year (Preferred) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Job Types: Full-time, Part-time Benefits: 401(k) Dental insurance Health insurance Vision insurance Schedule: Evening shift Morning shift Ability to Commute: Louisville, KY 40202 (Required) Ability to Relocate: Louisville, KY 40202: Relocate before starting work (Required) Work Location: In person

To act as a hotel ambassador with gracious professionalism by providing service above and beyond guests expectations. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, understand and ask probing questions with regards to guest requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by completing the following tasks Inputting and retrieving information from a moderately complex computer system. Confirming pertinent information including number of guests, length of stay and room rate. Make appropriate selection of rooms based upon guest needs. Code electronic keys Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. File registration cards in room number order in the bucket. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a basic calculator. Post charges to guestrooms and house accounts using the computer. Complete the checkout process by completing the following tasks Close out guest accounts Make sure that the accounts are being taken care in some sort of acceptable manner. Ascertain guest satisfaction by presenting a standard room's comment card. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances. Retrieve registration card for each guest from the bucket to be sent to accounting. Promptly answer the telephone within three rings using a positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for guests as requested. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Supportive Functions In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Summon bell service assistance to escort guests to their rooms as appropriate. Provide safety deposit boxes for guests by escorting them to the vault pulling the box form the vault and carrying it to the guest. File access slips in the appropriate in/out box. Operate a fax machine to send, receive and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. Use the photocopier to make copies of items as required. Performing tasks in the other two sections of the Guest Services Department. Performing PBX duties Performing Concierge duties Other Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which is established by the associate handbook, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Interstate Hotels and Resorts' rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Essential Hospitality Functions When dealing with internal or external guests, communicate (verbally and non-verbally) with them in a pleasant manner and gracious professionalism. Show competence by completing all job responsibilities effectively and efficiently. Take INITIATIVE; be willing to assume responsibility for exceeding guest's expectations. Standing, bending, stooping and lifting weights up to and including 25 lbs. may be required. The lodging business functions seven days a week, twenty-four hours a day. Specific Job Knowledge, Skill and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions, and practice the hospitality functions, with or without reasonable accommodations, using some other combinations of skills and abilities. Use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Ability to stand and move throughout the front office area and continuously perform essential job functions. Hearing and visual ability to observe and detect signs of emergency situations. Qualification Standards Education: High school diploma required, college experience preferred. Experience: No prior experience required. Prior hospitality experience preferred.

As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Desk Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

“Welcome to Middlesboro!” EconoLodge of Middlesboro is looking for friendly faces to greet our guests and welcome them to the most beautiful city in the Southeast. Front Desk Agents are responsible for ensuring that all guests' questions are answered and needs are met. Customer service is our passion and will be a priority for the ideal Front Desk Agent. Tasks will include answering phones, checking guests into their rooms, accepting payments, and ensuring systems and procedures are followed for guest safety and security. In addition to greeting our guests with a friendly face and ensuring that they are seamlessly checked in and directed to their guest room, our Front Desk Agents are tasked with maintaining a clean, organized, and visually appealing lobby and front desk area. A Front Desk Agent should also be comfortable frequently standing, carrying or lifting items weighing up to 50 pounds, and must possess basic computer skills to operate various property management and reservation systems. Other qualifications include: high school diploma or equivalent, and a preference of at least one year of front desk/guest services experience. Could you be the new face of this award winning hotel? Allow us to welcome you to the team, so that you can welcome our guests to Middlesboro! Duties and responsibilities -Welcome guests in a friendly, prompt and professional manner recognizing Guest Privilege Members and also returning guests -Check guests in, issue room keys, provide information on hotel services and room location -Ensure required identification is taken from guests at check-in in line with local legislative requirements -Answer phones in a prompt and courteous manner -Up-sell rooms where possible to maximize hotel revenue -Answer, record and process all guest calls, messages, requests, questions or concerns -Record guest preferences in the system -Check guests out, including resolving any late or disputed charges -Accurately process all cash and credit card transactions using established procedures -Issue, control and release guest safe-deposit boxes in line with hotel procedures -Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up -Take action to solve guest problems/complaints using appropriate service recovery guidelines -Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty -May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes -Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service -Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job DescriptionDescription: Life as a Front Desk Agent: As a Front Desk Agent with Superhost Hospitality at [Hotel], you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include: Greeting guests upon arrival and ensuring a smooth check-in process. Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions. Handling reservations, cancellations, and guest inquiries with professionalism and efficiency. Managing and resolving guest concerns or issues promptly and courteously. Coordinating with other hotel departments to ensure seamless guest experiences. What We're Looking For: We are seeking an individual with the following attributes: Communication Skills: Excellent verbal and written communication skills. Customer Service: A passion for delivering outstanding customer service. Problem Solving: Ability to handle guest issues with tact and diplomacy. Team Player: Collaborative mindset to work effectively with colleagues. Additional Requirements: Must be able to commute. Availability for varying shifts, including evenings, weekends, and holidays. What to Expect in Your First Few Months: In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests. The Perks of Working for Us: Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions. Exclusive travel discounts at our hotel partners and franchises worldwide. Participation in our Wellness program to support your overall well-being. On-demand pay opportunities for instant access to earnings between paychecks. Access to a leadership development program and diverse growth opportunities. Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment. How to Apply: Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online. Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace. About Superhost Hospitality: People Focused. Performance Driven. With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance. Requirements:

Hampton Inn Bowling Green KY SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Title: Welcome Desk Coordinator - Part-Time Salary Range: $10 per hour Contract Term Length: Not Applicable Standard Hours: 22.5 FLSA Status: Non-Exempt College: Big Sandy Community & Technical College Campus Location: BSCTC - Prestonsburg Campus Department: Student Services Total Rewards Big Sandy Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including: Exceptional health care, vision, and dental coverage for you and your family Tuition reimbursement/waiver for you, your spouse, and dependents 403(b) retirement plan: a 5% employee contribution receives a 10% employer match Vacation/Sick Time Work-Life Balance 9.5 Paid Holidays 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions Employee Assistance Program Job Summary The welcome desk coordinator will serve as the first point of contact for students, faculty, staff and visitors. Job Duties: The individual will provide excellent customer service, guide individuals to their destination, answer inquiries, and assist with administrative tasks to ensure the smooth operation of campus services. The welcome desk coordinator will play a key role in creating a welcoming, organized and efficient environment for everyone who interacts with the college. Minimum Qualifications: High School Diploma. Preferred Qualifications: Prefer an applicant with an associate's degree. Additional Skills Requested: Excellent spoken and written communication skills and customer service skills. Employee Rights - Employee Polygraph Protection Act Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $11.50 - $13.50 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides te chnical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Position:Office Worker Duration:3 +months Location: CORBIN ,KY 40701 Performs general clerical functions within the unit (including but not limited to billing, accounts receivable/payable, billing, ordering supplies, filing paperwork, data entry, or taking inventory) Qualifications share your resume asap with clerk exp or any exp related to health clerk or data entry Additional Information For more information, please contact Shubham 973-2954-595

The Marriott and Residence Inn Lexington City Center is seeking a thoughtful, dynamic and inventive individual to join our Front Office Team. We are seeking a Front Desk Agent to help lead and deliver a quality customer experience at our downtown, Lexington property. The Front Desk Agent will have the following responsibilities: Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer systems. If you are a master of your craft and would like to be a part of a growing, motivated and results-oriented team that puts people first, apply today! Job Type: Full-time Pay: From $10.00 per hour Schedule: 8 hour shift Monday to Friday Weekends Education: High school or equivalent (Preferred) Experience: Hotel Experience: 1 year (Preferred) Front Desk: 1 year (Preferred) Work Location: One location Work Remotely: No Compensation: $12.00 per hour

The Hampton Inn Lexington Medical Center is seeking a thoughtful, dynamic and inventive individual to join our Front Office Team. We are seeking a part time Front Desk Agent to work our Night Audit position and to help lead and deliver a quality customer experience in Lexington's Medical Center Hampton Inn.The Front Desk Agent will have the following responsibilities: Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer systems. If you are a master of your craft and would like to be a part of a growing, motivated and results-oriented team that puts people first, apply today! Compensation: $12.00 - $13.00 per hour

←Back to all jobs at RAINMAKER TEAM LLC Hilton Garden Inn Georgetown Guest Services Agent Part Time The Guest Service Agent provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out. Summary of Responsibilities: As a Guest Service Agent, you will serve on the Front Office Team which collectively upholds the Hilton standards in providing an exceptional experience for our guests throughout their stay. Here are the key responsibilities you will be performing: Achieve positive outcomes from guest queries in a timely and efficient manner Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards and conduct audits as required Assist other departments, as necessary Additional essential requirements: Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experience Please visit our careers page to see more job opportunities.

BIG BENEFITS OF WORKING AT THE MINT: Wage: $15.00 per hour Weekly Pay Fully paid Company Life Insurance 401K with Company Match FSA/HSA We have BIG FUN! JOB SUMMARY: The Front Desk Agent enhances the guest experience by providing knowledgeable & professional service to all Team Members and guests. Front Desk Agents accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Answers telephones. Understand Bonvoy & The Mint Gaming Hall rewards programs. Must possess the ability to problem solve and address guest concerns through effective communication skills and the ability to demonstrate good judgement to include seeking management's assistance as needed. JOB RESPONSIBILITIES: Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Make and confirm reservations. Verify customers' credit and establish how the customer will pay for the accommodation. Stocks, cleans and provides service to the market area. Stocks, tracks, and orders supplies as needed. Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations. Reports any maintenance or safety concerns to supervisor in a timely manner. The ability and willingness to work in a fast-paced and high-volume environment. To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset. The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner. The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions. Maintain regular attendance at scheduled shift and staff meetings Maintain professionalism and a friendly and approachable demeanor throughout the shift. EDUCATION AND EXPERIENCE: High school diploma or general equivalency diploma (GED) preferred. Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy. Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled. Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction. Must be 18 years of age or older. Must pass any and all required background checks. The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristics protected by state or federal law.

R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to support everyday function and day-to-day reservations. Accountability: Works with other reservationists to ensure customer information including charges are complete and accurate so that train staff can better serve the customer. Provides the documentation for the communication link to the train. Responsibilities: * Serves as customer service for call-ins requesting to book or needing information * Review upcoming excursion availability and special requests * Assist with building seating chart for excursions * Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc. * Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc. * Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date. * Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc. * Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues. * Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill. * Make customer satisfaction your highest priority. * Perform other duties as assigned. Physical Requirements: Traveling and working on a moving train, limited lifting, up to 50 pounds for movement of supplies and equipment; hand and finger dexterity for use of keyboard skills; ability to use telephonic equipment in course of work. Environmental Conditions: Performs duties on moving train and administrative office. Position will require irregular hours including nights, weekends and Holidays. Must be able to balance and prioritize demands from a variety of sources, both internal and external.