Front desk agent jobs in Lakeland, FL

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team at Vacation Village at Parkway. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: Vacation Village at Parkway Address: 2975 Arabian Nights Blvd, Kissimmee, FL 34747 Pay Rate: $16/hr Shifts: AM and PM Shifts, includes a weekend shift What You'll Do: Greet every guest with a smile and provide outstanding customer service from check-in to check-out Answer guest inquiries and resolve issues quickly and professionally Manage room assignments, reservations, and billing with accuracy Process payments and handle cash transactions confidently Review reservations and prepare for daily arrivals Maintain front desk procedures, including key control and registration audits Ensure confidentiality and security protocols are followed Collaborate with the team to keep operations running smoothly Take initiative and support various tasks as needed What We're Looking For: A friendly, dependable, and customer-focused personality Strong communication and multitasking skills Basic math skills and comfort handling payments Ability to stay organized in a busy environment Tech-savvy with a willingness to learn new systems Detail-oriented and trustworthy with guest information Previous hospitality or customer service experience is a plus Flexibility to work evenings, weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

[For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] APPLY HERE- ******************************************************************************************************************* This is a part-time position. The pay is $17 per hour. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents and guests. Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents. Facilitate contractor arrivals and departures, as well as realtor and potential home buyer/renter visits. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming are essential! APPLY HERE- ******************************************************************************************************************* Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. APPLY HERE- ******************************************************************************************************************* We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, the position pays $17 per hour. Historically, this position pays $15 to $ 16 per hour at multiple locations and shifts.

We are currently accepting applications for an energetic, experienced Front Desk Agent to join the team here at Embassy Suites Orlando Lake Buena Vista South. Our award-winning property is 300 suites with 40,000 sq. ft. of meeting, pre-function, and event space. We have a well-tenured management team, which runs this very busy hotel and convention center in an exceptional manner with high standards, expectations, and strong results orientation. Scope of Position The Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort. He/she will process all payments according to established resort requirements and provide information to guests, as well as visitor inquiries in person or via telephone. In addition, the Front Desk Agent is expected to complete daily checklists and always demonstrate professional courtesy. Position Requirements * One (1) year experience in a Hotel Front Desk position. * Outstanding guest service skills. * Able to handle a multitude of tasks in an ever-changing environment. * Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members. * Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance. Primary Responsibilities * To be friendly, courteous, and helpful to all individuals, both guest and non-guest. * To look after the wellbeing of every guest and take personal responsibility in solving the guest's problems - to ensure a memorable experience. * To be able to check-in and checkout guests in a timely, accurate and courteous manner. * To command a good working knowledge of the OnQ system. * To command a working knowledge of the rates, size, layout, bed types and special features of all guest suites. * To command a working knowledge of all special rates/packages - requirements, restrictions, special arrangements, services/amenities included. * To command a working knowledge of all daily report that needs to be completed. * To be aware and familiar with all VIPs, meetings, functions, and conventions in the hotel. * To be familiar with the departments in the hotel- their functions. * To acquire in-depth knowledge of Hotel services/facilities and major attractions in the vicinity and Orlando area. * To learn and practice proper telephone procedures - how to answer phones, place calls, or transfer calls. * Be able to work different shifts and/or functions to accommodate business demands. * Follow standard operating procedures and adhere to rules and regulation of the Front Desk and the Hotel. * To be familiar with the handling of guest mail, messages, and/or packages. * To be familiar with the Safe Deposit Box policies and procedures. * To assume any additional responsibilities as assigned by the Front Office Manager and Assistant Front Office Manager. * To keep a positive attitude and seek pleasure out of assisting others. * Maintains and adheres to our company values. * Adhere to company cash handling policies. Education * High school diploma or GED or degree in Hospitality related major. Skills and Abilities * Able to communicate in the English language. Second language is a plus. * Able to work flexible schedules including holidays and weekends and able to perform multiple tasks. * Experience using software programs such as Microsoft Office (Word, Excel, and Outlook). * Proficient in OnQ (or similar program). Physical Requirements * On a continuous basis, stand at a desk for long periods of time in front of a computer screen.Also requires walking/reaching and bending throughout shift. * Must be physically fit to lift, pull, and push items up to 50 pounds. The statement in this job descriptions are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Full-time Description include, but are not limited to the following: Check in and out Resort guests in a timely and professional fashion. Process all payments according to established procedures. (Posting Activities fees, package fees, etc.) Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, and provide information on the resort amenities and activities. Promptly and courteously answer phones Up-sell rooms when possible, to maximize hotel occupancy Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing deposit and other reports, preparing deposits, and counting/securing assigned bank. Communicate any outstanding guest requests or issues to appropriate departments (i.e.: management, maintenance, housekeeping departments) that may require additional monitoring or follow-up. Respond appropriately to guest complaints Make appropriate service recovery gestures in order to ensure complete guest satisfaction. Book/create guest reservations for individuals that are requested from within the Resort Effectively and efficiently communicate any cancellations or changes with the Reservations department. Ensure all the guest's personal information address, email, and phone) is updated in the system prior to printing the registration form. Ensure all guest packages are logged appropriately with First & Last Name, tracking number, house number, and cost of package. Verify name on package with proper ID before providing packages. Ensure guest signs & dates all packages received. Ensure all mail is filed correctly. Utilize your e-mail to communicate with other departments or when management is not available for any follow-ups. Place Notes in the reservations systems for any potential guest complaints. (under “reception” tab. Ensure that front desk reception desk is clean, tidy and stocked for the next attendant. Perform other duties assigned by manager. Requirements Requirements: High School degree or equivalent An ability to think logically and solve problems with a proven track record of prioritizing and organizing their time Flexible with regards to assigned tasks and able to work under own initiative as well as part of a team Knowing how to work under pressure to meet company's deadlines Good communication skills both written and verbally Hard working with a professional attitude Must be computer literate Must have knowledge and background in hospitality Must have a reliable source of transportation Bi-lingual candidates will be given preference. Must have a minimum of 1-year Front Desk/ Guest Services experience at a hotel or resort. A flexible schedule is required. Salary Description 15.25

The purpose and objective of this position is to assist in the coordination and operation of the Front Office to ensure that all guests' needs are met. This position is responsible for communicating with guests who wish to use our facilities and/or stay in the hotel. The Front Desk staff is responsible for establishing a good working relationship between department heads, supervisors and employees of the Resort in order to ensure that the needs of the guests are responded to promptly and efficiently. DUTIES & RESPONSIBILITIES: Responsible for greeting and assisting every guest upon their arrival and departure. Responsible for checking guests in and out of the hotel in an efficient and hospitable manner using approved computer systems. Responsible for providing courteous guest service by responding promptly and efficiently to inquiries, requests and complaints. Responsible for maintaining a cash bank issued to the individual employee. Ensuring that all cash drops and nightly paperwork are completed fully and promptly and that the bank level is maintained to be able to give change to guests upon request. Responsible for answering all incoming calls from outside and internal phone lines in a courteous manner and ensuring the caller is directed to the proper person or department. Responsible for answering all guest inquiries and following up with the guest to ensure a satisfactory resolution. Must have an enthusiastic, pleasing and helpful attitude toward each guest and fellow employees. Responsible for being professionally groomed in prescribed uniform including nametag, close-toe shoes and access to bank on each scheduled shift. Responsible to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other resort services, directions to local attractions or function rooms, car rentals, airline shuttle service, taxi service, etc. Responsible for giving out and sharing with resort guest's pertinent information about the resort and its services and informs guests at every opportunity. Responsible for complying with all Safety Harbor Resort and Spa policies and procedures. Responsible for knowing daily event schedules and has ability to direct guests to functions. Responsible for keeping up to date with spa services and room packages to be able to share with guests. Also, must be able to book room rate/packages in hotel pms system. Responsible for reporting to the front desk on time and in full uniform for scheduled shift. Responsible for booking walk-in and phone in reservations using PMS system. Required to be visible and available to the guests at all times. Responsible for attending all required meetings. Responsible for properly keeping all logs current. This includes the Guest Call Back log, Room Move log, Food & Beverage promo log, etc. This log is located and must be kept at the front desk or PBX phone area at all times. Responsible for recording all wake-up calls properly. Also, giving courteous, friendly and prompt wake-up calls at all recorded times. Responsible for assisting guests with any special needs assistance, such as obtaining wheelchair. Responsible for routing all incoming faxes to proper department or guests in a timely manner. Responsible for assisting guests in business center. Responsible for issuing and returning safety deposit boxes to guests as needed. Responsible for making reservations, appointments and arranging for transportation for guests as needed. Responsible for reporting any safety concerns to appropriate manager/supervisor. REQUIREMENTS AND QUALIFICATIONS: MUST HAVE PREVIOUS HOTEL EXPERIENCE. Must be able to work a flexible schedule, nights, weekends and holidays. Must have strong guest service skills. Must be able to read, write and communicate in the English language. Must be able to lift and carry a minimum of 15 lbs. Must be able to stand on feet for long periods. Must be able to work in and with groups of different cultures and backgrounds. Must be able to work with multiple computer systems for long periods. Must be a team player. Must be able to walk, run, bend, stoop, reach and stand. Must be able to work in a fast-paced environment. Must be able to remain calm and guest services orientated during heavy check-in and checkout periods. Must be able to walk length of resort continuously throughout the scheduled daily shift. Must be able to work on a computer for long periods of time.

Job DescriptionBenefits/Perks Career Advancement Opportunities Competitive Compensation About the Role: We are seeking a friendly, organized, and detail-oriented Front Desk / Reservationist to join our team at the Hideaway Sands Resort. As the first point of contact for our guests, youll play a key role in ensuring a smooth and welcoming experience from reservation through checkout. If you enjoy working in a dynamic hospitality environment and have excellent communication and administrative skills, wed love to hear from you! Key Responsibilities: Greet and assist guests via phone, email, or in person with professionalism and courtesy Provide information about resort services, availability, and local attractions Handle reservation requests, changes, and cancellations accurately using our reservation system Perform data entry, retrieve information, and maintain organized records and files Coordinate with housekeeping and maintenance staff to ensure all units are clean, tidy, and fully operational for arriving guests Sort and distribute incoming mail and deliveries Maintain office organization and assist with clerical tasks as needed Ensure guests are informed about and comply with resort policies Perform additional duties as assigned What Were Looking For: Strong communication skills with a clear professional speaking manner Knowledge of standard office procedures, etiquette, and basic computer functions Accurate typing and data entry skills Ability to multitask, stay organized, and adapt in dynamic environment Excellent attention to detail and ability to handle routine math calculations Polite and patient customer service demeanor, especially under pressure Ability to follow written and verbal instructions Previous front desk, administrative, or hospitality experience preferred Apply Now: If youre passionate about hospitality and enjoy helping others while working in a friendly and supportive environment, we invite you to apply today!

Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. As a member of the Front Desk Team your responsibilities will include: Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport their luggage to the room. Handle overbooked or walked in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Education & Experience: High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel preferred. Basic computer skills required. Must be able to work flexible schedule. Must be able to work weekends. EOE

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

Job Description Front Desk Agent Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. ESSENTIAL FUNCTIONS Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Van Driver associates when needed. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Standing, bending, and stooping may be required. NOTICE: The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Job DescriptionWelcome Desk Concierge (Opening Team) Type: Part Time / Full Time | Reports to: Director of Member & Guest Experience Compensation: $20/hour Welcome to St. Pete Athletic. We're not just launching a club-we're building a community, a standard, and a vibe. Think urban country club. St. Pete Athletic is where sport, hospitality, and social energy collide. With 14 pickleball courts, 2 padel courts, dedicated table tennis spaces, a full-service restaurant and bar, and amenities ranging from coworking to wellness to a garden oasis-it's a place to play, connect, and belong. But our real secret? Hospitality. The kind you feel, not just see. We believe in creating moments that surprise and delight. And we're looking for Welcome Desk Concierges who live and breathe that philosophy. The Opportunity As the Welcome Desk Concierge, you are the face of St. Pete Athletic and the first impression for every member and guest. Your polished professionalism, engaging energy, and genuine hospitality set the tone for an elevated experience. You'll orchestrate check-ins, manage reservations, and serve as the central guide for all amenities-ensuring every guest journey is seamless, personalized, and aligned with the club's luxury standards. This is a role for someone who thrives in guest-facing moments, anticipates needs before they're spoken, and delivers every interaction with warmth and precision. Key Responsibilities Luxury Guest Engagement Welcome members and guests with warmth, eye contact, and a genuine smile, using names whenever possible. Escort guests to their destination when business allows, ensuring a personalized arrival. Anticipate needs by observing cues and proactively offering towels, schedules, or food & beverage recommendations. Provide thorough orientation so members and guests can take full advantage of amenities. Resolve guest concerns gracefully and promptly, escalating to leadership as needed. Act as a brand ambassador by communicating upcoming events, programs, and member benefits. Front Desk Operations Manage check-in/check-out processes for courts, dining, retail, and event registrations with accuracy. Maintain real-time accuracy of reservations and arrivals in the Club Management System. Verify membership credentials, guest passes, and bookings, ensuring zero entry errors. Handle phone calls and email inquiries with professionalism, clarity, and warmth. Process payments accurately and efficiently. Manage lobby flow during peak times, balancing efficiency with discretion and guest comfort. Presentation & Readiness Monitor lobby and front-of-house areas to ensure cleanliness, organization, and alignment with brand standards. Execute opening and closing procedures, including restocking, system checks, and readiness walkthroughs. Maintain Lost & Found, document incidents, and submit reports to leadership. Relay VIP arrivals and special requests immediately to managers and department leads. Collaboration & Communication Serve as the central liaison between guests and internal teams-culinary, retail, courts, and events. Coordinate with departments to fulfill guest requests seamlessly. Communicate clearly and courteously with colleagues to ensure smooth handoffs. Attend pre-shift briefings to review VIP guests, special events, and priorities. Standards & Safety Uphold confidentiality and member privacy in all interactions. Follow all health, safety, and sanitation guidelines. Assist with emergency protocols during medical, fire, or weather-related incidents. Embody the club's style standards: polished uniform, approachable posture, and professional demeanor. Ability to stand for extended periods, lift up to 30 lbs, and move throughout the facility as needed. Who You Are You thrive in guest-facing roles and love creating positive first impressions. You're polished, professional, and approachable. You're detail-oriented and reliable with strong communication skills. You're calm under pressure and solution-focused. You see hospitality as a craft, not just a job. Our Promise to You At St. Pete Athletic, we want this to be one of the best jobs you've ever had. That means: A supportive team culture built on kindness, excellence, and joy. Opportunities to learn across multiple areas of hospitality. The chance to be part of a community that values connection as much as service. Compensation & Benefits $20/hour. Opportunity to enroll in company health insurance plans. Flexible scheduling (part-time or full-time). Opportunities for advancement in an opening club. Employee discount for club membership (includes F&B and retail preferred pricing). Sound Like You? Let's Talk. If you're ready to join the opening team that's setting a new bar for hospitality in Tampa Bay, we'd love to meet you. Hiring Process: After applying on our website, check your messages for a link to complete our required pre-interview questions. We will send out invites for our career fair in late September for candidates we want to move forward with. Estimated start date: mid-October. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Audit, balance, and report on the various areas of the hotel (e.g. food and beverage outlets, rooms, front desk, golf shop, etc.) to provide accurate, timely information and to ensure IHR and Hotel policies and procedures are followed and to prevent fraud. Essential Duties and Responsibilities: Audit, balance, and report on all outlets (e.g. restaurants, banquets, room service, golf shop, rooms, front desk) cash and credit operations to include but not limited to settling credit cards, verifying user cash data, house account charges, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify, and report on Room statistical information to provide rooms management with a picture of how they are performing. Prepare and input revenue and settlement statistics for the preparation of daily reports. Run night audit final after insuring all revenues are in balance nightly. Perform the duties of a Front Desk Clerk including express checkouts. Qualifications: High School Education or equivalent experience. Accounting background preferred, but not required. Classification: Hourly, Full-Time Streamsong Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit ************************* KemperSports Management is an Equal Opportunity Employer KemperSports Management participates in E-Verify with the Department of Homeland Security.

Job Description Cabot Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. Position Overview As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service. Key Responsibilities Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities. Manage itinerary planning, including coordinating all aspects of the guest journey. Field general inquiries and direct calls to the appropriate department. Organizing and cataloging CRM data, including guest information and relevant questions and preferences. Possess proficiency with all systems and software. Proficiency with all systems and processes to be able to train the Reservations team members. Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader. Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests. Communicate effectively both verbally and in writing with internal and external guests, as well as other departments. Comfort with upselling and promoting a variety of premium products. Address and resolve guest service issues in a positive manner. Block special request reservations VIP reservations and/or room assignments. Maintain and organize both hotel and guest information, whether on a computer or regular file system. Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office. Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends. Qualifications Bachelor's degree or equivalent working experience required. Strong ability to multitask and complete multiple assignments simultaneously. At least 1 year of Reservations Agent experience or other Hospitality related experience is required. Familiarity with PBX operations and internal guest communication systems a plus. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Requires excellent communication skills, both verbal and written. Takes a proactive approach towards decision-making and resolving challenges. Takes initiative and makes suggestions to solve problems. Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests. Experience in a golf property preferred. Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy. Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet. Comprehension of the reservation sales process. Analytical approach to problem solving. Dynamic, enthusiastic, and innovative leader who thrives under pressure. Skilled in service recovery, consistent guest follow and follow through. Ability to maintain confidentiality and discretion, especially with high-profile individuals. Working Conditions Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties. Ability to work long hours sitting or standing at a desk in an office setting. Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls. Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs. Benefits We offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance 401(k) 10 Paid Vacation Days 5 Paid Sick Days 14 Company Holidays Maternity and Paternity Leave Complimentary Staff Lunch Early Earned Wage Access Golf Privileges Employee Discount Program And much more! Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Job Details 7593 GATHERING DRIVE - KISSIMMEE, FL $16.00 Job Posting Date(s) 09/29/2025Description Located in Central Florida just minutes from Walt Disney World , Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat - there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses - Palmer, Watson, and Nicklaus; a 5-acre water park, tennis and pickleball, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars. Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home. Location: Kissimmee, FL FLSA Status: Hourly/Non-Exempt Job Responsibilities Greet guests with a friendly, professional demeanor and provide prompt service. Perform accurate check-in and check-out procedures, ensuring all required information is obtained. Expedite arrival/departure of guests, while assisting them with their concierge needs. Answer incoming calls, respond to guest inquiries, and process reservations in person, by phone, or via email, with courtesy and professionalism. Provide resort guests and members the highest level of customer service. Handle guest requests and complaints promptly, escalating to a supervisor when necessary. Maintain knowledge of the resort's daily operations, recreation activities, dining services, local attractions, and events. Manage room assignments, keys, and payment transactions with accuracy and security. Monitor last minute reservations, house count, and status of guest accounts. Accurately update information in computer systems as needed (i.e., post charges). Follow checklist for required duties and complete in a timely manner. Read pass-on log and/or communicate necessary information with other shifts to ensure follow up/follow-through with all guest requests. Maintain a clean, organized, and welcoming front desk area. Collaborate with housekeeping, maintenance, and other departments to meet guest needs. Perform a wide range of administrative functions to ensure efficiency of the department. Maintain a professional appearance at all times, ensuring the assigned uniform is clean, pressed, and complete with the required nametag. Attend all required meetings and trainings. Perform other duties as assigned by leadership to meet business needs. Adhere to all company policies, safety procedures, and brand service standards. Qualifications Qualifications/Requirements Must be at least 18 years of age. Minimum 1 year of experience in a customer service role; hospitality experience a plus. Proficient in computer skills; experience with property management systems preferred. Excellent verbal, written communication and interpersonal skills. Excellent attention to detail, multi-tasking, and time-management abilities. English language proficiency is required to perform the essential functions of this position. Comfortable working in a fast-paced, team-oriented environment. Able to stand, walk, and perform repetitive motions (reaching, lifting, pushing, pulling) for extended periods of time. Capable of lifting and carrying up to 25 lbs. Flexible schedule availability, including mornings, evenings, weekends, and holidays. This position may require driving a company vehicle. Candidates must possess a valid driver's license with an acceptable driving record. Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements. Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to ******************** .

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa & Salon and VIP services galore. Our Commitment to Service: We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits! Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION Responsibilities The Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience Essential duties include, but are not limited to: * Registers arriving guests by completing appropriate paperwork and obtaining proper payment information * Settles account balances of departing guests by accepting payment and handling cash drawer * Investigates and resolves general billing discrepancies * Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits * Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel * Promotes positive public/employee relations at all times * Anticipates guests' needs and responds to requests and concerns to ensure guest satisfaction * Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed Qualifications * High school diploma or general education degree (GED) is required * 6 months of Front Desk/Hotel Operations experience * Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction * Must have exceptional phone etiquette * Must be able to work standing for long periods of time * Must be technologically savvy and be able to operate and enter information into a computer * Must possess basic math skills necessary to accurately calculate and process guest payments * Must be able to follow procedures in standard situations in which specific steps are involved Work Environment: * Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise. * Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required * While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear * Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus Native American Preference Policy: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process: Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: * Credit Check * Criminal Background Check * Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). #gotoworkhappy

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! • Maintain complete knowledge at all times of: • All hotel features, services, hours of operation. • All room types, numbers, layout, decor, appointments and location. • All room rates, special packages and promotions. • Daily house count and expected arrivals/departures. • Room availability status for any given day • Scheduled daily group activities. • Maintain complete knowledge and comply with all hotel and departmental policies and procedures. • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. • Meet with supervisor to review daily assignments and priorities. • Meet with departing Front Desk Agent to review business status and follow up items. • Access all function of computer system according to established procedures and standards. • Set up work station with necessary supplies; maintain cleanliness throughout shift. • Answer department telephone within three rings, using correct greeting and telephone etiquette. • Promote positive guest relations to all individuals approaching the Front Desk. • Accommodate all requests for information in a congenial manner. • Process all guest check ins according to established hotel requirements: • Confirm reservation in system and review all noted information • For guests without a reservation, sell a room type as agreed upon • Register guest in computer and generate a registration card • Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated • Assign guest room • Advise guest of any messages, mail, faxes, etc. received for them • Inform guest of room safe and mini bar key and room key procedures • Issue parking passes validate valet parking tickets and enter information in computer • Communicate services and amenities included in packages to guests on packages • Obtain proper identification for tax exempt guests and attach form to registration card • Obtain guest signature for designated paperwork • Obtain Bell Person to escort guest and transport their luggage to the room. • Maintain guest history files on all guests. • Communicate VIP arrivals to designated personnel for escort and delivery of amenities. • Set up accurate accounts for each guest checking in according to their requirements (sharing, separate room, tax, incidentals) • File registration cards and vouchers in bucket by room number. • Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. • Accommodate room changes expediently. • Handle guest complaints according to the six step procedures, ensuring guest satisfaction. • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction. • Take, record, and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. • Offer detailed information on the voice mail system to callers and guests wishing to leave message. • Accept and record wakeup call requests; deliver to PBX. • Issue safe deposit boxes to guests and ensure security of keys. • Distribute all guest and department mail. • Monitor, send and distribute guest faxes. • Document and confirm reservations and cancellations. • Block rooms in the computer and follow through on designated requirements. • Pre-register designated guests and prepare key packets. • Communicate pertinent guest information to designated departments/personnel (special requests, amenity delivery). • Generate, print and distribute daily and weekly reports. • Resolve discrepancies on the room status report with Housekeeping. • Match the bucket check to in house guest ledger report; report discrepancies to manager. • Process all check outs according to established hotel requirements. • Resolve any late charges • Present folio to guest and resolve any disputed charges • Settle guest accounts following Accounting procedures • Retrieve guest room key from guest • Request guest comments on their stay • Process express check outs throughout the shift. • Handle requests for late check outs according to established hotel procedures. • Conduct group check ins and outs according to established hotel procedures. • Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information. • File guest room keys and ensure the safe keeping of keys at the Front Desk. • Adhere to all cashiering procedures: • Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges. • Make change for guests • Cash guests' personal checks/travelers checks. • Post charges • Settle room accounts • Run closing reports • Count bank at end of shift • Complete designated cashier reports • Balance receipts • Drop receipts • Secure bank • Legibly document pertinent information in the log book HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.