Front desk agent jobs in Levittown, NY - 1,030 jobs

We are looking for a weekend front desk attendant to join our expanding team at Upper East Side Tan! As the first person that our members see when they enter the salon and the last person they see before they leave, you will become a face of our Upper East Side Tan brand. You will provide a memorable and personalized experience- grounded in top-notch customer service- to each of our members. Our ideal candidate is enthusiastic about beauty and is excited to share our latest services and products with our members and potential new customers. Please send resume consideration. Qualifications Excellent customer service skills Ability to work in fast-paced environment Strong work ethic and a positive attitude Attention to detail Strong speaking ability Love for tanning and beauty Bonus points if you have the following Experience with Boulevard software Previous salon/gym front desk experience Previous sales experience Responsibilities Booking appointments via phone and booking software Fostering relationships with members Handling all appointment check-ins Selling products and add-on services Cleaning and salon organization Compensation Competitive Hourly Wage + Commission Unlimited free UV + spray tanning Referral commission opportunities $$ Future growth opportunities About Upper East Side Tan Upper East Side Tan is NYC's finest, members-only tanning salon. Starting at just $59/month for unlimited UV sunbooth and spray tanning, our members receive the best deal- and customer service- in NYC.

About Us RE Brands is a fast-growing fashion company that owns and operates Real Essentials, one of the top-selling apparel brands on Amazon. We're a dynamic, innovative team redefining value-driven fashion through design, speed-to-market, and technology. With licenses like Juicy Couture Sport, Nautica, and Hunter, and a rapidly expanding retail and wholesale presence, we're scaling across e-commerce and brick-and-mortar channels. Job Description We're looking for a personable, detail-oriented Front Desk Coordinator to be the face of our NYC office. This is an entry-level position ideal for someone with strong interpersonal skills, a proactive mindset, and an interest in supporting day-to-day office operations. Responsibilities Manage and maintain front desk operations Greet all visitors with warmth and professionalism Schedule guests and vendor visits with the building Coordinate office needs such as ordering supplies, stocking the kitchen, and maintaining cleanliness Manage sample ordering, returns, and organization Liaise with building management on administrative and operational requests Assist with office-wide communication and internal team support as needed Requirements Some prior administrative, office, or customer service experience preferred Excellent communication and organizational skills Ability to multitask and stay proactive in a fast-paced environment Friendly, professional demeanor and team-first attitude

Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience. The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer. Responsibilities COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building Safety information Qualifications Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior Hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed

Essential Duties and Responsibilities Always treat guests with courtesy and respect in a variety of situations. Must maintain standards of 5-star service Must maintain honesty and integrity To be mindful of the importance of personal hygiene and grooming. Adhere to the property's Health and Safety guidelines. Ability to work under pressure and in a fast-paced environment. Check-in, checkout and produce player's club cards for hotel guests in a confident, professional, and friendly manner. Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Call back and follow up with guest on any requests that come through the front desk to ensure that they are satisfied. Provide gracious and efficient telephone service as it relates to general PBX services.  Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Review arrivals noting special requests and blocking rooms as necessary for VIP's and group arrivals. Complete all items as listed on shift checklists. Enroll Guests into World of Hyatt / Enroll Guests into Genting rewards during check-in process Provide guest welcome amenity at check in Book future reservations upon Guest Request Carry Radio on you at all times, with Hotel Ear Piece Ensure proper credit card procedures are followed based on PCI compliance guidelines. Enter guest requests and complete orders on Hotsos Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. Hotel history and neighborhood knowledge All room types, numbers, layout, décor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Schedule daily group activities. Advise guest of any messages, mail, faxes, etc. received for them and hand them to the guest if they come    directly to the front desk. Communicate service and amenities of the hotel to guests. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Input, update and maintain guest profile and history, which includes but not limited to guest preferences and alerts. Flexibility to carry out job responsibilities of other positions within the front office, such as PBX operator, bell person, and door person, upon request by the manager. Take, record and relay messages accurately, completely and legibly. All guest issues should be communicated to a manager, and immediately logged. Offer detailed information on the voice mail system to callers and guests wishing to leave messages. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion. Meet with departing Front Desk Host to review business status, log-book and follow-up items. Provide Concierge service - fluent knowledge of property and local restaurants, special events, city attractions, and guest amenities when necessary. Knowledgeable of property's fire and emergency procedures. Any additional duties as directed by management. Ability to utilize the property management system Cover Night Audit, when needed. Job Requirements: Behavioral standards that all team members will be held accountable to: Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. Demonstrates consistent regard and dedication to guests, vendors, colleagues and the company by being engaged, interested and productive. Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the company's success. Puts guest at forefront of all decisions Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays) High school graduate. Previous hotel experience. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Good communication skills Guest service oriented Ability to function in a noisy, hectic, and crowded environment Ability to handle numerous duties simultaneously Ability to adapt under stress, flexible Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission Oral and written proficiency in the English language. Maintain up to date property knowledge. Essential Physical Abilities Endure various physical movements throughout the work areas, such as removing guest luggage to/from all types of vehicles and guest rooms. Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs. continuously throughout shift. Ability to stand, walk and/or sit and continuously perform essential job functions. Sufficient manual dexterity in one hand to be able to load and unload luggage. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property. Work/Educational Experience Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations Prior experience in guest services preferred Salary: $31.4800 - $35.4100

Business Unit: The Peninsula New York The Reservations Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, and information. Key Accountabilities: * Maintain complete knowledge of: * All hotel facilities/services, hours of operation. * All guest room layouts, bed types, decor,and locations. * Room availability for any given day. * Restricted dates, rates, and room types. * All room rates, packages, and promotions. * Specific arrangements between hotel and travel agencies, corporate reservations center. * Entertainment/special events scheduled in hotel. * Maintain complete knowledge and comply with all hotel and departmental policies and procedures. * Maintain complete knowledge of computer and manual systems. * Access all functions of the computer system according to the established procedures and standards. * Set up a workstation with necessary supplies and resource materials; maintain cleanliness throughout shift. * Agent will be the relief/coverage for the Group Coordinator when they take time off. * Process all reservation requests, changes and cancellations received by phone or email, internally and through corporate reservations center or travel agencies. * Ascertain callers' needs through open-ended questions. * Enthusiastically describe room accommodations and all amenities. * Obtain all designated information to book a reservation. * Accommodate special requests and designate such in PMS. * General Requirements: * A bachelor's degree in Hotel Management, Hospitality, Business Administration, or related field is preferred or equivalent hotel work experience. * At least one year of previous hotel experience, in a luxury environment preferred. * Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure, and handle multiple tasks simultaneously. * Computer operations experience (keyboarding skills). * Must possess an aptitude for guest service and have a cheerful, positive attitude. * Must be fluent in English, and fluency in at least one foreign language is preferred. We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary for this positions start at $32.95 per hour. FOLLOW US Nearest Major Market: Manhattan Nearest Secondary Market: New York City Job Segment: Event Planning, Hospitality

We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times. Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures. Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue. Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue. Process accurate billing and payments, ensuring that the reservation is secured and correct. Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed. Handle challenging situations and resolve guest complaints in a professional and timely manner. Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise. Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences. Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information. Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy. Run daily reports while maintaining and completing daily task list. Adhering to hotel policies, procedures, and standards, including data privacy and security. Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected. Perform Switchboard duties, other administrative duties and direct calls as needed. Participate in any training and development programs to improve job skills and knowledge. Performing other duties as assigned by the management team. KNOWLEDGE, EXPIERENCE AND SKILLS A bachelor's degree in hospitality management, business administration, or a related field is often preferred. At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required. Experience with Opera preferred. Knowledge of the city, particularly tourist attractions. Professional demeanor, strong ethical standards, and the ability to maintain confidential information. Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems. Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue. Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management. Excellent organizational skills and attention to detail, with the Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude. Proficiency in basic computer skills, including knowledge of scheduling Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required. Commitment to upholding the highest standards of customer service, professionalism, and integrity. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: Ability to stand for extended periods and work in a fast-paced environment. Endurance to withstand long hours of standing, walking, and repetitive motions. Lift and carry objects weighing up to 30 pounds. Flexibility to bend, stoop, reach, and perform physical tasks. Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties. INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H

Job Description RESERVATIONIST We vow to meet and exceed the highest standards of excellence and provide an unparalleled dining experience. Simply put, we strive to provide: “Great Food, Great Service, and Great Vibe” Essential Duties and Responsibilities: · Handle reservations for all Catch Hospitality Group restaurants in NYC's Meatpacking District · Answers all phone calls with a warm, inviting and professional tone · Maintain an efficient and accurate reservation system · Full understanding of all basic restaurant information, including floor plans and service flow of the restaurant · Communicates all reservations, cancellations and guest issues with the Restaurant and Events Managers and the Maitre'd Apply now if you: · Have at least 1 year reservations experience with a high volume, fine dining restaurant · Are organized and proficient at multi-tasking · Are a reliable, flexible team player willing to learn and adapt to new situations · Have strong verbal communication skills · Are committed to perfection and have a genuine passion for hospitality · Thrive in a fast-paced environment and work well under pressure · Have open availability to work days, nights and weekends What we offer you: · Unparalleled training and development programs · Generous employee discounts on dining, retail, amusements and hotels · Flexible schedules · Multiple health benefit plans to suit your needs · Dental, vision, voluntary life, short term disability · Paid sick leave · Opportunities for advancement · Community volunteer opportunities through Landry's League · Positive and respectful work environment where diversity is valued · Pay rate: $17 - 25 per hour Learn more by visiting our website at ************************ EOE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description As a Guest Experience Ambassador at Faena New York, you are an essential part of the guest journey-providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest, assist with their belongings, and ensure their experience is marked by ease, luxury, and genuine hospitality. From managing luggage and escorting guests to their rooms, to coordinating with various departments and delivering prompt service, this role supports the overall guest experience with poise and efficiency. You are the face of Faena-bringing elegance, knowledge, and care to every interaction. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. Must have excellent interpersonal and sales-related skills. Must have exceptional organizational skills. Must be able to handle multiple tasks and projects daily. Must be able to work independently with little or no supervision. Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. Accept, record and deliver wake-up calls. Provide callers with accurate information on hotel facilities and services. Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications Minimum 1-2 years of experience in a luxury hotel front desk or guest services position. Working knowledge of Opera PMS and related hotel management systems preferred. Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. Proficient with Microsoft Office Suite and basic administrative tasks. Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. High school diploma required; hospitality or business coursework preferred. SKILLS Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. Detail-oriented with commitment to accurate data entry and guest record maintenance. Able to maintain a calm, polished demeanor in a busy, guest-facing environment. Technologically savvy and confident in using phones, office software, and internal communication tools. Adaptable, flexible, and willing to support other departments as needed. Service-oriented with a passion for delivering personalized luxury experiences. PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami. Job Summary: *This position is for PM shifts only* Reservationists are dynamic hospitality professionals responsible for answering all Gracious Hospitality Management (“GHM”) phone and email inquiries, booking customer reservations, and maintaining the flow of the book. Reservationists warmly receive every inquiry, whether from customers, employees, vendors, or other third parties. Reservationists work with all restaurant and Event teams to ensure a smooth continuation of service. Essential Job Duties & Responsibilities: Job duties and responsibilities include, but are not limited to the following: Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid. Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management. Maintains a clean and orderly work station, and a clean office environment. Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team. Books customer reservations to the satisfaction of the customer and capacity of each restaurant. Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations. Fields phone and email inquiries for GHM. Communicates messages to management or the correct department. Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager. Reports to each scheduled shift on time, in uniform, and ready to work. Assists other stations or areas of the restaurant when requested by management. Qualifications: Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English. Must be reachable by email and able to communicate via phone as well. Communicates information effectively and efficiently. Excellent organizational skills and attention to detail. Possesses a positive, results-oriented, team-player mentality. Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment. Ability to under pressure and maintain professionalism when working under stress. Knowledge of workplace safety procedures and local Department of Health standards. Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy. Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs. Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. Ability to execute steps of service in adherence with company policy. Excellent interpersonal and customer service skills. Excellent communication with management and teammates. Ability to operate phones. 1+ years similar experience preferred. New York State's Pay Transparency Law requires employers to include a range of pay for all advertised job, promotion, or transfer opportunities. New York Pay Range$20-$23 USDBenefits (with variation for full-time/part-time employment): Structured, generous compensation for all positions Comprehensive Medical, Dental, and Vision benefits Flexible Spending Account/Health Savings Account Commuter Benefits Referral Bonus Program Career Advancement Opportunities Employee Recognition Awards Paid Time Off Gracious Hospitality Management fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history), or any other legally protected status. Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at *********************.

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world's most sought-after restaurants and uncovering hidden gastronomic gems. You'll work closely with our global network of hospitality partners to deliver exceptional dining experiences-from Michelin-starred establishments to exclusive chef's tables and trending culinary pop-ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations. Success in this role means: •Delivering outstanding customer service and personalized recommendations. •Staying ahead of dining trends, seasonal menus, and industry developments. •Collaborating with internal teams and preferred suppliers to meet departmental goals. •Maintaining a sharp eye on competitor offerings and exclusive member privileges. •Thriving in a fast-paced environment where precision and timeliness are key. If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine. Key responsibitilies: Manage reservation requests for domestic and international restaurants Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service. Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass-affluent). Follow up with members to confirm interest, answer questions, and finalize arrangements. Operational Excellence and SOP Enforcement Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top-tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses. Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members. Submit quotes and confirmations via CRM systems and ensure all member payments and supplier transactions are processed accurately through the finance team. Cross-Regional and Specialized Support Act as a primary U.S. contact for VIP and high-touch dining requests from global offices, providing expert guidance and support. Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend-based recommendations. Identify recurring issues or member pain points and escalate to the U.S. Partnerships Manager as needed. Account Prioritization and Member Advocacy Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle. Always act in the best interest of the member, fulfilling requests in the most resourceful and intelligent way while following best practices. Knowledge and Relationship Management Maintain expert-level understanding of Ten's U.S. dining proposition and ensure consistent application across global teams, driven by a genuine passion for exceptional culinary experiences. Stay informed on newly opened establishments, launched experiences, and developments in the assigned area of expertise, with a strong enthusiasm for the dining industry. Represent the business externally at networking events, FAM trips, and trade shows to enhance Ten's profile and industry relationships, showcasing your dedication to the world of dining. Provide operational feedback to the U.S. Partnerships Manager to improve access strategies and support communication of new dining benefits to global teams, fuelled by your commitment to delivering outstanding dining experiences. Reporting and Performance Meet monthly KPIs related to sales, Net Promoter Score (NPS), and service efficiency. Manage multiple concurrent requests and sourcing options from various suppliers, adapting to shifting priorities and completing tasks within defined timeframes. Requirements Minimum 2 years of experience in luxury dining, hospitality, or concierge services, with deep familiarity across the U.S. restaurant landscape-especially NYC's top-tier venues (e.g., Carbone, Tatiana, The Polo Bar). Expert knowledge of high-demand restaurants, including reservation policies, insider access strategies, and relationship management with elite dining partners. Exceptional organizational skills, capable of managing requests while maintaining accuracy, timeliness, and member satisfaction. Experience supporting high-net-worth individuals, tailoring dining experiences to their preferences, occasions, and expectations. Excellent communication and coordination skills, with the ability to guide global Lifestyle Managers (LMs) on SOPs, escalation protocols, and member expectation management. Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with CRM systems and reservation platforms (e.g., OpenTable, SevenRooms). Analytical mindset, with the ability to track request volume, conversion rates, and member outcomes, and report trends to the U.S. Partnerships Manager. Adaptability and poise under pressure, especially during off-hours and urgent requests, following defined escalation paths and SOPs. Collaborative spirit, supporting cross-regional teams and contributing to knowledge base upkeep, training materials, and operational feedback loops. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Additional qualifications A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences Excellent English language skills, both written and spoken and any second language is always an advantage. Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: Employee Assistance and mental wellness resources Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 3 extra float days after 3 years of work. One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. Full catalogue of learning modules that cover a wide range of categories for personal and professional development Discount on Pet Insurance and a variety of other non-travel perks and discounts IATA card after 90 days which gives access to travel discounts Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: We are seeking a passionate, detail-oriented, and service-driven individual to join our elite team as a Dining Specialist. In this role, you will be at the forefront of crafting unforgettable culinary experiences for our discerning members. Our team of Lifestyle Managers specializes in curating bespoke travel and entertainment itineraries, and as a Dining Specialist, your focus will be on securing reservations at the world's most sought-after restaurants and uncovering hidden gastronomic gems. You'll work closely with our global network of hospitality partners to deliver exceptional dining experiences-from Michelin-starred establishments to exclusive chef's tables and trending culinary pop-ups. Your deep knowledge of the food and beverage industry, combined with your flair for personalized service, will ensure our members enjoy seamless, memorable moments that exceed expectations. Success in this role means: * Delivering outstanding customer service and personalized recommendations. * Staying ahead of dining trends, seasonal menus, and industry developments. * Collaborating with internal teams and preferred suppliers to meet departmental goals. * Maintaining a sharp eye on competitor offerings and exclusive member privileges. * Thriving in a fast-paced environment where precision and timeliness are key. If you have a refined palate, a love for hospitality, and a drive to create extraordinary experiences, this is your opportunity to shine. Key responsibitilies: * Manage reservation requests for domestic and international restaurants * Serve members primarily via telephone and email, staying on calls for their full duration to ensure continuity and personalized service. * Provide curated dining suggestions and alternatives when reservations are not possible, tailored to member preferences and account tier (UHNW vs. mass-affluent). * Follow up with members to confirm interest, answer questions, and finalize arrangements. Operational Excellence and SOP Enforcement * Enforce standardized procedures for global Lifestyle Managers (LMs) submitting top-tier dining requests, including accurate submissions, avoidance of duplicate outreach, and timely responses. * Handle all communication with suppliers to obtain quotes or reservation details, reviewing all information before presenting it to members. * Submit quotes and confirmations via CRM systems and ensure all member payments and supplier transactions are processed accurately through the finance team. Cross-Regional and Specialized Support * Act as a primary U.S. contact for VIP and high-touch dining requests from global offices, providing expert guidance and support. * Manage additional specialized requests requiring deep knowledge of the NYC and U.S. dining scene, including general restaurant suggestions and trend-based recommendations. * Identify recurring issues or member pain points and escalate to the U.S. Partnerships Manager as needed. Account Prioritization and Member Advocacy * Set clear expectations with members, manage competing deadlines, and maintain ongoing communication throughout the request lifecycle. * Always act in the best interest of the member, fulfilling requests in the most resourceful and intelligent way while following best practices. Knowledge and Relationship Management * Maintain expert-level understanding of Ten's U.S. dining proposition and ensure consistent application across global teams, driven by a genuine passion for exceptional culinary experiences. * Stay informed on newly opened establishments, launched experiences, and developments in the assigned area of expertise, with a strong enthusiasm for the dining industry. * Represent the business externally at networking events, FAM trips, and trade shows to enhance Ten's profile and industry relationships, showcasing your dedication to the world of dining. * Provide operational feedback to the U.S. Partnerships Manager to improve access strategies and support communication of new dining benefits to global teams, fuelled by your commitment to delivering outstanding dining experiences. Reporting and Performance * Meet monthly KPIs related to sales, Net Promoter Score (NPS), and service efficiency. * Manage multiple concurrent requests and sourcing options from various suppliers, adapting to shifting priorities and completing tasks within defined timeframes. * Minimum 2 years of experience in luxury dining, hospitality, or concierge services, with deep familiarity across the U.S. restaurant landscape-especially NYC's top-tier venues (e.g., Carbone, Tatiana, The Polo Bar). * Expert knowledge of high-demand restaurants, including reservation policies, insider access strategies, and relationship management with elite dining partners. * Exceptional organizational skills, capable of managing requests while maintaining accuracy, timeliness, and member satisfaction. * Experience supporting high-net-worth individuals, tailoring dining experiences to their preferences, occasions, and expectations. * Excellent communication and coordination skills, with the ability to guide global Lifestyle Managers (LMs) on SOPs, escalation protocols, and member expectation management. * Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and comfort with CRM systems and reservation platforms (e.g., OpenTable, SevenRooms). * Analytical mindset, with the ability to track request volume, conversion rates, and member outcomes, and report trends to the U.S. Partnerships Manager. * Adaptability and poise under pressure, especially during off-hours and urgent requests, following defined escalation paths and SOPs. * Collaborative spirit, supporting cross-regional teams and contributing to knowledge base upkeep, training materials, and operational feedback loops. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Additional qualifications * A passion for working in a business that places members and customer service at their core as well as commercial success. * A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences * Excellent English language skills, both written and spoken and any second language is always an advantage. * Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: * Employee Assistance and mental wellness resources * Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. * 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). * 3 extra float days after 3 years of work. * One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. * Full catalogue of learning modules that cover a wide range of categories for personal and professional development * Discount on Pet Insurance and a variety of other non-travel perks and discounts * IATA card after 90 days which gives access to travel discounts * Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service * Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

JOB TITLE: Front Office Agent (Full Time) REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: Greet, register, and assign rooms to guests of hotel. Verify customers' credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests' accounts using computerized property management systems. Compute bills, collect payments, and make change for guests. Perform simple bookkeeping activities, such as balancing cash accounts. Issue room keys and escort instructions to bellmen. Review accounts and charges with guests during the check out process. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers. Transmit and receive messages, using telephones or telephone switchboards. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Record guest comments or complaints, referring customers to managers as necessary. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer all incoming phones in three or less rings. Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel's controller and Front Office Manager. To do this kind of work, you must be able to: Be an outgoing, welcoming personality for the Hotel Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge. Make decisions based on your own judgment and company policy. Follow instructions without close supervision. Speak and write clearly and accurately. Be available for work days, evenings, weekends and holidays. Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required throughout the shift. Reaching, handling, feeling, talking, hearing, and seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. 30.9833 Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Nine Orchard Hotel Guest Service Agent/Concierge DEPARTMENT: Front Office REPORTS TO: Director of Front Office The Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. CORE FOCUS & ESSENTIAL RESPONSIBILITIES Qualified candidates must be able to complete the following responsibilities satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete the registration process in accordance with Nine Orchard's check-in standards: greet guests, confirm the length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to the elevator. Close guest accounts at time of check out according to Nine Orchard's Check out Standards: greet guests at check out, confirm and collect payment, and request feedback regarding stay. Update guest's profile to ensure the best possible service for future stays. Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the property management system. Individuals are capable of moving assigned cash from the storage vault to the drawer at the front desk and back. Work with various departments to ensure guests receive the best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business, and daily site visits, and reservations for all reservation inquiries, changes and billing issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Perform various duties of guest service agent, Reservations Agent, concierge, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery. Provides information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities. Tracking network of contacts, service providers, and business in the neighborhood that can service guests' needs. SUPPORTING FUNCTIONS In addition to the core focus & responsibilities, the candidate is expected to complete the following duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Follow up on outstanding operational and guest (internal & external) issues. Monitor guest feedback and adjust accordingly. Inspecting lobby areas and hotel entrances for cleanliness and maintenance, reporting deficiencies to appropriate departments, and ensuring timely completion. Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees. Provides a variety of business services such as shipping packages and assisting with printing needs. Receives and tracks any guest deliveries. ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding. Prioritize and organize work assignments, and have timely follow-up and execution. Have superb time management skills. Maintain complete knowledge of all hotel services/features and hours of operation. Other languages, mathematical, and reasoning abilities as outlined below. Ability to comply with physical demands as outlined below. Technologically sound with Microsoft Office applications. Ability to compute basic mathematical calculations. A flexible schedule is required, which could include weekends and holidays. REQUIRED EDUCATION and/or EXPERIENCE Individuals should be a High School Graduate and/or have any combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor's degree preferred. Previous experience in a hotel setting is preferred. LANGUAGE, MATHEMATICAL, and REASONING ABILITIES Candidate must meet the following cognitive abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to understand guests' service needs & requests. Ability to acknowledge guests' requests in a polite manner. Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred). Ability to apply logical thinking and understanding to carry out written and oral instructions. Ability to address and solve problems involving guest and operational issues. Ability to compute basic mathematical calculations. PHYSICAL DEMANDS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The typical environment is an office atmosphere with ambient room temperatures, lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit, walk, and stand continuously. Lift / carry 10lbs (frequently) and 25lbs (occasionally) Bend, squat, crawl, and reach above shoulder level. Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation. We are an equal-opportunity employer committed to a diverse work environment.

Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you! Responsibilities Greet every guest with a smile Assist guests with the registration process Answer phone calls and take messages accurately Anticipate the needs of guests and build rapport Respond to guest concerns and resolve them appropriately, escalating to management when necessary Maintain accurate records of registration and payment information Ensure compliance with health and quality standards Qualifications High School Diploma/GED required Familiarity with hospitality industry standards Knowledge of front desk operations and procedures Proficient in English; knowledge of other languages is a plus Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations Ability to demonstrate genuine care for customers and employees Ability to work in a fast-paced environment

Job Description Guest Service Agent To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. RESPONSIBILITIES: Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests. Check guests in and out efficiently and in a friendly manner. Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management. Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Handle safe deposits by guests per established procedures. Keep lobby, back office and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls. Know how to clean guest rooms to standards. Open and close shift; make cash drops. Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or supervisors. Assist in marketing effort by completing Company Tracking nightly. Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage or packages weighing up to 40 lbs. Each associate will be required to follow the rules as found in the M&R Employee Handbook Perform other duties as assigned by management, of which employee is capable of performing

City, State:Basking Ridge, New Jersey Title: Guest Service Agent FLSA: Non-Exempt Status: Part-time Reports to: Assistant General Manager Pay Range: $17 per hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-11-18 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

We are looking for an enthusiastic customer service driven Welcome Desk team member to join us. This position provides front-line service and is the first point of contact for members and the larger community entering our facilities. This staff member will serve as an integral part of the Health & Wellness team and play a crucial role for the entire organization. Staff are responsible for welcoming and checking in me members, answering phones, managing customer issues and requests including technological support, processing sales, facilitating COVID -19 screening, and providing administrative support to the Health & Wellness team. Qualifications & Specialized Skills * Prior experience or passion for customer service or hospitality * Ability to work and multi-task in a fast-paced environment as part of a team * Display strong customer service skills with a positive and welcoming attitude * Possess effective communication, organizational and interpersonal skills * Computer skills and knowledge of relevant software (Microsoft Office Suite) * Able to work consistent schedule either mornings, evenings, and/or Sundays * Current CPR, First Aid, and AED (Automated External Defibrillator) certification (on-site training provided as needed) Minimum Qualifications: Duties & Responsibilities * Facilitate an exceptional experience for the JCC Community through warm greetings, customer service, and smooth check in processes * Create memorable experiences for members, anticipating and accommodating their needs * Assist members with the JCCOTP App and website * Troubleshoot member issues and facilitate communication between supervisors * Manage and maintain the courtesy desks in a clean and presentable form * Be actively engaged in "cross selling" the other key revenue components of the Kaplen JCC to members/guests- i.e., Pre-school, after-school, summer camps, etc.by obtaining enough program knowledge of these key program areas. * Knowledge of JCC emergency, security, and safety protocols (i.e., fire alarm evacuation, CPR, etc.). Calling 911 and alerting security personnel in emergency situations * Other duties as needed * Comfortable standing or sitting for lengthy periods * Process financial transactions as needed * Moderate-extended use of computer screen, right or left-hand use, typing * Frequent use of cleaning chemicals SCHEDULE: Part-Time , Mornings, Afternoons and Sundays PHYSICAL DEMANDS: While performing the duties of this job, employees are required to regularly talk, hear, reach with hands and arms regularly required to talk, hear, the ability to walk, stoop, squat, bending, kneel or crouch. In addition, be comfortable Lifting of 25 pounds or greater This is not intended to be all-inclusive, and the incumbent will also perform other related business duties as assigned by supervisor or other management as required. The JCC reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. ______________________________________________________________________________ No headhunters or recruitment firms please. The Kaplen JCC (Jewish Community Center) on the Palisades is an EOE. The It is the policy of this institution to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, marital status, national origin, age, handicap, veteran status, or status within any other protected group. We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day. To apply, please send your resume and a cover letter to Melanie Schatten at ********************