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  • Guest Service Agent

    Brightline 4.3company rating

    Front desk agent job in Orlando, FL

    As a Guest Service Agent at Brightline's station, you will be responsible for warmly welcoming guests, providing information on ticket kiosks, assisting with local transportation inquiries, and processing and handling their baggage. Additionally, you will offer information about the station and surrounding areas. This role also involves ensuring the safety and security of the station, assisting in various station operations, and maintaining a high level of guest satisfaction. Your Role: Welcome and engage Guests: Create warm, positive, and memorable interactions using the 10/5/First/Last rule, personalizing each experience with genuine conversation and enthusiasm. Support team success: Collaborate effectively with coworkers and contribute to a positive, service‐focused environment. Demonstrate product and policy knowledge: Understand ticketing, reservations, fare structures, booking guidelines, and special services such as wheelchair assistance. Provide proactive service: Anticipate Guest needs and share clear information on routes, timetables, platforms, pricing, station amenities, local attractions, and train features. Own each Guest interaction: Be authentic, avoid jargon, resolve concerns promptly, and perform empathetic service recovery when needed. Offer alternatives and upsell: Provide thoughtful options when requests cannot be fulfilled and recommend enhanced experiences when appropriate. Maintain the station environment: Follow grooming standards, assist with baggage check‐in and checkpoint screening, and keep all areas neat, clean, and functional. Process transactions accurately: Complete ticket sales, refunds, upgrades, and credit‐based purchases with accuracy and efficiency. Adapt communication to diverse Guests: Share station and local information in a clear, accessible, and culturally aware manner. Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. Pay Rate - $20.00 an hour If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity! Knowledge Skills & Abilities: You love working with people, staying upbeat and positive for hours on end (including in stressful times), and skillfully adapting your communication style to fit a diverse group of people. You can assist special needs guests, such as those in need of wheelchair assistance, when needed. You have sound judgment while thinking and acting independently. Your verbal and listening skills are excellent and geared towards superior guest satisfaction, in person, and over the phone. You have at least one year of experience in high-traffic and related fields, such as hospitality, guest services, front office, concierge, or transportation. Standing, walking, being on your feet all day, and being physically active for entire shifts, are something you embrace. You can lift/carry diverse sizes and weights of baggage short distances and push a wheelchair occasionally. While you do not have to be a whiz, you have basic math skills. You are at least 18 years old. You can work shifts, including weekends and holidays. The ability to speak multiple languages is not required, but a PLUS. Work Environment: Works in a clean, air-conditioned office space, free of noise, dust, and humidity. Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. No specific vision requirements. Travel: None Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country. Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
    $20 hourly 7d ago
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  • Concierge - Front Desk Agent

    Vaco By Highspring

    Front desk agent job in Orlando, FL

    Front Desk Receptionists, is it time to take that next big career step? Let Vaco serve as your advocate in presenting you to our top clients who are looking for receptionists. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews. From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you are an experienced front desk agent and are looking to move your career forward, let Vaco open the door for you. Apply today! Job Description: Dedicated personal chauffeur with professional discretion and white-glove service Door-to-door pickup and drop-off coordination with real-time itinerary management Airport meet-and-greet, private terminal (FBO) coordination, and luggage assistance On-demand scheduling with priority access and last-minute availability Route planning optimized for efficiency, privacy, and comfort VIP event transportation (galas, red-carpet events, concerts, sporting events) Corporate executive and board-level transportation services Luxury vehicle selection tailored to client preferences Child seat installation and family travel accommodations upon request Secure, confidential service for high-profile individuals Multi-city and long-distance travel coordination Chauffeur standby service for meetings, shopping, or dining Hotel, restaurant, and private club drop-off coordination Special occasion transportation (weddings, anniversaries, celebrations) Personalized amenities (refreshments, climate control, music preferences) Travel concierge coordination with hotels, private aviation, and security teams Skills and Qualifications: Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management, Pleasing personality
    $25k-31k yearly est. 2d ago
  • Office Agent

    Alliance Ground International, LLC 4.3company rating

    Front desk agent job in Orlando, FL

    Convey shipping instructions to the customer services counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept Office Agent, Agent, Security, Business Services, Airline, Health
    $26k-34k yearly est. 5d ago
  • Front Desk Receptionist

    Tony Lopez-State Farm Insurance Agent

    Front desk agent job in Orlando, FL

    Tony Lopez - State Farm Insurance Agent provides reliable insurance products, including life, home, and car insurance, to meet the unique needs of clients. Located in Winter Park and South Orlando,FL, Tony Lopez is dedicated to delivering exceptional service and personalized coverage solutions. With a commitment to protecting what matters most, the agency offers competitive rates and expert advice to help customers make informed decisions about their insurance. Contact the office for support and to receive a free quote. Role Description This is a full-time hybrid role for a Front Desk Receptionist based in Winter Park and South Orlando, FL. The Front Desk Receptionist will manage administrative tasks, greet clients, and assist with incoming inquiries to ensure a seamless customer service experience. Responsibilities include answering phone calls, scheduling appointments, handling receptionist duties, and maintaining professional communication with clients and team members. Qualifications Strong phone etiquette and effective communication skills Proficiency in receptionist duties, such as greeting clients and scheduling appointments Solid clerical skills, including organization and attention to detail Excellent customer service and interpersonal skills Ability to multitask and work efficiently in a hybrid work environment Familiarity with basic office and CRM software is desirable High school diploma or equivalent is required Bilingual in Spanish is helpful
    $24k-31k yearly est. 2d ago
  • Front Desk

    Inmotion Wellness Studio Boca

    Front desk agent job in Cocoa, FL

    Benefits: Opportunity for advancement Training & development Why Work for InMotion Wellness Studio: Competitive Hourly Pay and performance reviews with potential pay increases. World Class Training that covers hands-on training regarding the business and our stretch therapy, a mentorship program, and ongoing 1:1 support. Employee discounts: Use our stretching sessions at no cost. Great work/life balance: Schedule flexibility depending on location. Direct career track: Potential to be promoted to corporate positions. Winning company culture: Positive culture helping others, community-building events, and additional perks. Employee recognition incentives: gift cards, employee of the month awards,...etc. Open door policy: an owner who knows your name and is always open to your needs. Job SummaryInMotion Wellness Studio is looking for an outgoing, organized front desk team member to help schedule appointments via phone calls and text messaging. This team member will be the first point of contact for new members scheduling sessions and inquiring about the services we offer. Schedule Monday through Thursday: 8:30 am to 6:00 pm (1 hour lunch break) Friday: 8:30 am to 12 pm Responsibilities Schedule appointments over the telephone. On average, there will be ~75 outbound phone calls to prospects and members of our studio. Accommodate members, making them feel relaxed and welcome. Administer studio tours for new guests and assist with intake form completion. Greet and welcome members and schedule their next appointment. Qualifications Professional and friendly phone etiquette. Passion for improving health through exercise and stretching. Proficient with Microsoft Office software and phone systems. About InMotion Wellness Studio InMotion Wellness Studio is the fastest-growing assisted stretching studio in the country. InMotion Wellness Studio provides Assisted Motion and Recovery Therapy. It's a series of one-on-one services and stretches that are custom-tailored to each client's needs. These customized assisted-stretch sessions improve posture, range of motion, and circulation while reducing muscle and joint pain. It's like personal training but for stretching. Culture Is The Key To Our Success Helping people feel better is our goal. We are not in the stretching business, we are in the people business. Every client is part of our family. If you work here then you are also family. Compensation: $15.00 - $17.00 per hour InMotion is a rapidly growing wellness studio whose focus is assisted stretching for the betterment of its client's health and community improvement. We are establishing ourselves as the premier assisted stretching facility in the Nation with over 23 stores and a strong national growth plan. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to InMotion Wellness Studio Corporate.
    $15-17 hourly Auto-Apply 60d+ ago
  • Hotel Front Desk Agent

    Sonesta Essential Orlando Airport

    Front desk agent job in Orlando, FL

    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
    $25k-31k yearly est. 12d ago
  • Front Desk Agent

    Crescent Careers

    Front desk agent job in Orlando, FL

    Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests QUALIFICATIONS/SKILLS Ability to effectively deal with internal and external customer, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict Must possess excellent customer service skills Must be flexible enough to work any shift including evenings, weekends and holidays Hotel Experience
    $25k-31k yearly est. 5d ago
  • Front Desk Agent

    Coraltree Hospitality

    Front desk agent job in Orlando, FL

    Aloft Lake Nona Orlando is seeking a highly motivated and experienced front desk agent that is passionate about people. You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day. Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly. Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together. Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions. Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security. Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most. Enriched Lifestyle: Enjoy a balanced lifestyle with paid time off and holidays, giving you time to recharge and celebrate with loved ones. Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, Sam's Club and more, making every day a little more extraordinary. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction. Coordinate with housekeeping to ensure timely room readiness and cleanliness standards. Foster a positive work environment that promotes teamwork, collaboration, and inclusiveness. Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards. Champion and maintain brand standards. Perform any other duties as assigned. Qualifications High school diploma or equivalent (required); college degree in Hospitality Management or a related field (preferred) A minimum of two years previous experience in front desk operations or guest services (required) Excellent customer service and communication skills. Strong problem-solving skills and ability to handle guest issues effectively. Proficient in hotel management systems, property management systems, and relevant software. Detail-oriented with strong organizational and multitasking skills. Ability to work under pressure and adapt to changing situations. Proficient in Microsoft Office and hotel & restaurant software(s) Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality in Lake Nona. #LI-onsite #AloftLakeNona
    $25k-31k yearly est. Auto-Apply 5d ago
  • Front Desk Agent/PBX Operator | Full-Time

    Omni Hotels & Resorts

    Front desk agent job in Orlando, FL

    The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river. Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match. Job Description To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Responsibilities To be thoroughly acquainted with all check-in procedures and policies. To be thoroughly acquainted with all check-out procedures and policies. To be thoroughly acquainted with the AM and PM checklist. Be familiar with the Phone and Alarm System in the PBX department. To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios. Be familiar with all systems and equipments as related to the Front Desk. Be familiar with all hotel rate plans and rate codes. Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program). Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club). To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing). Understand and perform cash handling processes. Understand the importance of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4-Diamond Standards of guest service. Qualifications Qualifications: Attain a high propensity for customer service. Previous cash handling experience. Physical Requirements: Ability to stand for prolonged periods of time. Working Environment: Interior of hotel. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
    $25k-31k yearly est. Auto-Apply 5d ago
  • Front Desk Agent - Orlando Townplace by Seaworld

    Huntremotely

    Front desk agent job in Orlando, FL

    What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    $25k-31k yearly est. 19h ago
  • Agent VIP Reservations

    Description This

    Front desk agent job in Orlando, FL

    As a VIP Reservations Specialist at Hilton Grand Vacations, you will handle inbound reservation requests from our valued VIP members. This role is key in crafting memorable experiences for our guests by arranging accommodations and tours at our outstanding property locations. You will be responsible for activation, welcome, and confirmation calls, while also resolving any customer service issues that may arise. Working closely with your Supervisor, you will aim to provide a seamless experience for our VIP guests. Why do Team Members like working for us: Competitive base pay plus commission Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation Employee stock purchase program. Tuition reimbursement programs. Numerous learning and advancement opportunities. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Qualifications: Minimum of 2 years of previous Call Center experience. Knowledge of VOICE system/RCC system required. Excellent written, verbal, and interpersonal skills. Ability to interact effectively with team members and management at all levels. Proficiency in MS Office, particularly Word and Outlook. Professional, positive, and upbeat demeanor. Strong sense of customer service with enthusiastic, professional, and upbeat behavior. Good organizational skills and diligent. Ability to work a variable schedule, including evenings and weekends, based on call center needs. Background in timeshare/hospitality preferred. Join us at Hilton Grand Vacations and become part of a group that values collaboration, diversity, and the pursuit of excellence. This is your opportunity to contribute to a dynamic environment where your skills and dedication will be recognized and rewarded. Apply today and help us continue to deliver world-class service to our VIP guests! Key Responsibilities: Receive and service inbound reservation calls. Make and service activation calls. Assist guests with inquiries related to their purchased packages and upcoming vacations. Provide complete and accurate information to guests on every call, especially regarding tour presentations and accommodations. Handle situations with dissatisfied guests. Assist management with special projects. Ensure privacy and security of confidential guest information. Complete tour and room drop requests. Process monthly payments. Perform any other reasonable requests by management.
    $24k-32k yearly est. Auto-Apply 47d ago
  • Reservationist

    Tavistock Restaurant Collection 4.1company rating

    Front desk agent job in Orlando, FL

    NAMI LAKE NONA Nami is discreetly tucked away at Lake Nona Wave Hotel, adjacent to the Lake Nona Sculpture Garden, a distinguished selection of sculptures from one of the world's largest private art collections. Nami's intimate and exclusive 10-seat omakase counter will offer a modern approach to the traditional chef-curated experience. An energetic cocktail bar and dining room will offer a different experience, with thoughtfully prepared menus that juxtapose precise technique with playful nuances to offer Nami's interpretive take on Japanese ingredients and flavors. Join the Nami experience and follow along on Instagram at @namilakenona for more information and updates. If interested and you believe your experience may apply, we encourage you to answer the following questions in our application: What is the coolest restaurant you have ever been to? What is the craziest thing you have ever eaten? What is your favorite cocktail? Have you ever traveled outside of the US? If so, where to? If selected for an interview, these questions will help us learn more about you so we can share more about our restaurant and career opportunities. POSITION SUMMARY Our company is seeking a reliable and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing reservations, ensuring smooth and efficient operations and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. RESPONSIBILITIES: - Manage reservations, ensuring accuracy and efficiency - Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner - Provide exceptional customer service to customers during the reservation process - Coordinate with other departments to ensure seamless operations - Accurately enter customer information into the company's reservation system - Maintain accurate records of reservations and customer interactions Requirements SHIFT AVAILABILITY -12PM-8PM SKILLS & ABILITIES - Excellent communication skills, both verbal and written - Strong attention to detail - Ability to multi-task and work in a fast-paced environment - Strong organizational and time-management skills - Ability to work independently as well as part of a team - Familiarity with reservation systems is a plus - High school diploma or equivalent
    $26k-32k yearly est. 60d+ ago
  • Office Agent

    AGI 4.0company rating

    Front desk agent job in Orlando, FL

    Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job responsibilities: Convey shipping instructions to the customer services counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc. Release imported international freight upon review of CBP clearances and authorizations. Collect air freight charges. Handle phone calls from customers in a professional and courteous manner. Report all documentation discrepancies to Office Lead and assist with resolving issues as directed. Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation. Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner. Complete all training when required by company, airport governing authority, or customer when required. Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: This job requires physical stamina and strength - Lead Office Agents must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. Must be able to work around jet and machinery noises in a warehouse environment. Knowledge, Skills & Abilities Good Communication Skills: Office Agents must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff. Computer skills: Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs. Basic math skills: Office Agents must be able to calculate payment transactions. Problem-solving skills: Office Agents may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively. Time management skills: Office Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. Possess a valid driver's license with a clean driving record. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete ramp and SIDA training to obtain airport authority identification security. If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. Preferred Qualifications - One+ year of Cargo Agent experience. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, ad hocs, etc. Strict adherence to company attendance policies is expected and enforced. Benefits AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
    $26k-33k yearly est. Auto-Apply 48d ago
  • Office Agent

    AGI Aero

    Front desk agent job in Orlando, FL

    Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job responsibilities: * Convey shipping instructions to the customer services counter. * Retrieve import documents and deliver export documents to and from aircraft. * Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. * Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc. * Release imported international freight upon review of CBP clearances and authorizations. * Collect air freight charges. * Handle phone calls from customers in a professional and courteous manner. * Report all documentation discrepancies to Office Lead and assist with resolving issues as directed. * Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation. * Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner. * Complete all training when required by company, airport governing authority, or customer when required. * Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: * Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. * Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. * Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. * Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. * Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. * Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. * Fully understand AGI Health & Safety and Security policies. * Attend training courses as may be required by AGI. Physical Requirements: * This job requires physical stamina and strength - Lead Office Agents must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. * Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. * Must be able to work around jet and machinery noises in a warehouse environment. Knowledge, Skills & Abilities * Good Communication Skills: Office Agents must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff. * Computer skills: Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs. * Basic math skills: Office Agents must be able to calculate payment transactions. * Problem-solving skills: Office Agents may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively. * Time management skills: Office Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask. Qualifications: * Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. * Possess a valid driver's license with a clean driving record. * If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. * Must complete ramp and SIDA training to obtain airport authority identification security. * If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. * Preferred Qualifications - One+ year of Cargo Agent experience. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, ad hocs, etc. Strict adherence to company attendance policies is expected and enforced. Benefits AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
    $26k-33k yearly est. Auto-Apply 6d ago
  • Guest Services Agent

    Pyramid Birmingham Campus Management

    Front desk agent job in Vero Beach, FL

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Costa d'Este Beach Resort & Spa is a luxury resort located in Vero Beach, Florida. The resort's rooms and suites are spacious and luxuriously appointed, with many offering stunning views of the ocean or the pool. Costa d'Este Beach Resort & Spa is the perfect place to relax and rejuvenate on Florida's beautiful Treasure Coast. The resort's stunning location, luxurious accommodations, and endless amenities make it a popular destination for couples, families, and groups of friends. What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel You will be escorting and orienting the guest to the front desk for check-in. You will park and retrieve guests vehicles as requested Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests. Assist lobby attendant in keeping entrance area clean and organized This position will be cross-trained to work Night Audit (11pm - 7am) to assist when needed. "Be the difference" with all guest and employees and do more than just “the norm". What are we looking for? At least one year in a customer service role with high guest interaction A Valid drivers license with no major infractions for 6 months Hospitality industry experience is a plus. Ability to solve problems when they arise. Ability to work in a team environment is a must. Pleasant and helpful personality. Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel. A strong desire to make an impact on other people An outgoing and engaging personality Excellent verbal communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends, overnight, and holidays Compensation: $15.00 - $16.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
    $15 hourly Auto-Apply 29d ago
  • Front Desk Agent

    Sh Hotels 4.1company rating

    Front desk agent job in South Beach, FL

    Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
    $27k-33k yearly est. 10d ago
  • Guest Service Agent 1/Jr. - Loews Hotels Universal Orlando

    Loews Hotels

    Front desk agent job in Orlando, FL

    At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? * We offer excellent benefits and perks including one free meal per shift and free theme park access. * We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. * We embrace diversity at our core and offer the opportunity for all team members to reach their potential. * We invest in training and development opportunities for all team members. * We promote social responsibility by being a good neighbor in the community. * We care for you, just as we care for others. Preferred Qualifications: * Previous guest service experience in a hotel or related hospitality environment preferred. * Intermediate computer skills and ability to learn Property Management Systems (PMS, PC console, etc.). * Ability to communicate effectively in English with team members, leaders and guests. * Must be able to work a flexible schedule, nights, weekends and holidays as required. Responsibilities: * Operates PC based console system with multiple telephone line capacity. * Receives, processes, and follows up on guest requests for banquets, engineering, housekeeping, laundry/valet, security, star service, or any other services and/or amenities. * Gives callers accurate and precise directions to several locations related to hotel property and surrounding area. Knowledgeable of hotel services, amenities, and special events. Maintains directory of current activities including but not limited to character dining, recreation, spa, and children's camp. * Serves as communications hub during Emergency Procedures. * Other duties as assigned.
    $24k-30k yearly est. Auto-Apply 12d ago
  • Guest Service Agent 1/Jr. - Loews Hotels Universal Orlando

    Lakewood Regional Support Bldg

    Front desk agent job in Orlando, FL

    Job Description At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Preferred Qualifications: Previous guest service experience in a hotel or related hospitality environment preferred. Intermediate computer skills and ability to learn Property Management Systems (PMS, PC console, etc.). Ability to communicate effectively in English with team members, leaders and guests. Must be able to work a flexible schedule, nights, weekends and holidays as required. Responsibilities: Operates PC based console system with multiple telephone line capacity. Receives, processes, and follows up on guest requests for banquets, engineering, housekeeping, laundry/valet, security, star service, or any other services and/or amenities. Gives callers accurate and precise directions to several locations related to hotel property and surrounding area. Knowledgeable of hotel services, amenities, and special events. Maintains directory of current activities including but not limited to character dining, recreation, spa, and children's camp. Serves as communications hub during Emergency Procedures. Other duties as assigned. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
    $24k-30k yearly est. 12d ago
  • Front Desk Agent

    Shhotelsandresorts

    Front desk agent job in South Beach, FL

    Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
    $25k-31k yearly est. Auto-Apply 12d ago
  • Office Agent

    Alliance Ground International 4.3company rating

    Front desk agent job in Orlando, FL

    Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. Job responsibilities: Convey shipping instructions to the customer services counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc. Release imported international freight upon review of CBP clearances and authorizations. Collect air freight charges. Handle phone calls from customers in a professional and courteous manner. Report all documentation discrepancies to Office Lead and assist with resolving issues as directed. Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation. Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner. Complete all training when required by company, airport governing authority, or customer when required. Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays. Safety, Security and Compliance: All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons. Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. Fully understand AGI Health & Safety and Security policies. Attend training courses as may be required by AGI. Physical Requirements: This job requires physical stamina and strength - Lead Office Agents must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities. Must be able to work around jet and machinery noises in a warehouse environment. Knowledge, Skills & Abilities Good Communication Skills: Office Agents must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff. Computer skills: Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs. Basic math skills: Office Agents must be able to calculate payment transactions. Problem-solving skills: Office Agents may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively. Time management skills: Office Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask. Qualifications: Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent. Possess a valid driver's license with a clean driving record. If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. Must complete ramp and SIDA training to obtain airport authority identification security. If required by customer or role access, be able to secure a Customs Seal through the respective governing agency. Preferred Qualifications - One+ year of Cargo Agent experience. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, ad hocs, etc. Strict adherence to company attendance policies is expected and enforced. Benefits AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety! Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
    $26k-34k yearly est. Auto-Apply 7d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Melbourne, FL?

The average front desk agent in Melbourne, FL earns between $23,000 and $35,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Melbourne, FL

$28,000

What are the biggest employers of Front Desk Agents in Melbourne, FL?

The biggest employers of Front Desk Agents in Melbourne, FL are:
  1. Hampton
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