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Front desk agent jobs in Memphis, TN

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  • Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown

    Summit Management Corporation 4.5company rating

    Front desk agent job in Memphis, TN

    Job Description: As a Front Desk Guest Agent at Springhill Suites Memphis Downtown, you will be the face of our establishment, responsible for providing exceptional customer service to our guests. You will handle various tasks related to guest check-in and check-out, reservations, inquiries, and ensuring guest satisfaction throughout their stay. Your friendly demeanor, attention to detail, and ability to multitask will contribute to the overall success of our hotel. Qualifications:-High school diploma or equivalent; hospitality or customer service certification is a plus.-Previous experience in a similar role, preferably in the hospitality industry.-Excellent communication and interpersonal skills.-Strong organizational and multitasking abilities.-Proficiency in computer systems, including hotel management software and Microsoft Office suite.-Ability to work independently and as part of a team in a fast-paced environment.-Flexibility to work shifts, including evenings, weekends, and holidays.-Commitment to providing exceptional customer service and creating a positive guest experience. *Work Schedule: This position may require flexibility in scheduling, weekends, and holidays, to accommodate the hotel's operational needs* Key Responsibilities: Guest Check-In/Check-Out: Welcome guests upon arrival, process check-ins efficiently, and provide them with necessary information about their stay, including room details, amenities, and hotel policies. Process check-outs accurately, collect payments, and issue invoices or receipts as needed.Reservation Management: Receive and process reservations via phone, email, or online booking systems. Verify guest information, update reservation details, and assign rooms based on guest preferences and availability. Communicate effectively with housekeeping and maintenance staff to ensure rooms are ready for check-in.Customer Service: Assist guests with inquiries, requests, and complaints promptly and courteously. Provide information about hotel facilities, services, and local attractions. Address any issues or concerns raised by guests and escalate complex issues to the appropriate department or manager.Telephone and Email Correspondence: Answer incoming calls, take messages, and respond to emails in a timely manner. Provide accurate information and assist with reservations, inquiries, or special requests. Direct calls to the appropriate department or staff member as necessary.Cash Handling and Accounting: Handle cash, credit card transactions, and guest folios accurately and securely. Balance cash drawer at the beginning and end of each shift, reconcile payments, and prepare daily reports. Ensure compliance with hotel policies and procedures regarding cash handling and accounting.Guest Services Support: Assist guests with luggage, transportation arrangements, and other concierge services as needed. Provide guests with information about hotel amenities, such as fitness center, pool, and business center. Coordinate with other hotel staff to fulfill guest requests promptly.Safety and Security: Maintain a safe and secure environment for guests and staff. Monitor surveillance cameras, report any suspicious activity or safety hazards to the appropriate authorities, and follow emergency procedures in case of fire, medical emergencies, or other incidents.Administrative Tasks: Perform various administrative duties, including filing, photocopying, and data entry. Update guest records, maintain reservation logs, and prepare welcome packages or promotional materials for guests. Physical Requirements:Must be able to sit, stand, and walk for long periods of time. Light work - exerting up to 25 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Shift availability:MorningAfternoonEvening Benefits:Dental insurance Health insurance Vision insurance Life insurance 401(k) + Company MatchPaid time off EEOC Statement: Springhill Suites Memphis Downtown is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Springhill Suites Memphis Downtown fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $26k-31k yearly est. 8d ago
  • Front Desk Agent | ARRIVE Memphis

    Arrive Hotel Memphis

    Front desk agent job in Memphis, TN

    FRONT DESK AGENT | ARRIVE HOTEL MEMPHIS We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT ARRIVE MEMPHIS: ARRIVE Memphis, located in the South Main Arts District, is more than just a hotel - it's a destination! This 62-room boutique neighborhood hotel with thoughtfully designed, industrial-inspired guest rooms also features an all-day bakery and cafe, a lobby bar, and a friendly shuffleboard sports bar. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Memphis! THE TASK AT HAND: Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood. Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests. Building memorable relationships with hotel guests in line with our service standards Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software systems, such as Opera. Collaborating with the sales and operations teams to ensure a smooth experience for all guests. Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers. Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance. Politely enforcing established policies and procedures. Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness. Performing safety duties and adhering to predetermined protocols in the event of an emergency situation. Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers. WHAT WE'RE LOOKING FOR: Must possess a positive attitude. Must be energetic and outgoing. Must be service oriented. Must be a team player. Must be able to multi-task. Must possess excellent interpersonal, analytical, and organizational skills. Must have knowledge of basic arithmetic. Must have the ability to input data and access information on the computer. Must be able to work a flexible schedule and shifts - weekends & holidays as needed. Flexible schedule- must be available to work a variety of shifts. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to input and access information in the property management system/computers/point of sales system. Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Must be able to stand for long periods of time. Must be able to push, pull or lift up to 25 lbs. Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. For more information, visit ******************* or follow @palisociety For more information, visit lepetitpali.com or follow @lepetitpali For more information, visit ******************** or follow @arrivehotels We are an E-Verify Employer/Somos un empleador de E-Verify.
    $24k-29k yearly est. 60d+ ago
  • Front Desk Supervisor

    Chenmed

    Front desk agent job in Memphis, TN

    **We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience. **ESSENTIAL JOB** **DUTIES/RESPONSIBILITIES:** + Leads a team of Care Facilitators and other front desk staff. Supervisory tasks included but not limited to setting performance goals, developing top talent, and implementing progressive improvements when needed. **Engagement and Development:** + **I** nstills ChenMed values and behaviors + Builds culture and strong engagement + Promotes team member retention + Provides clear onboarding expectations + Promotes team member development and retention by performing regular facilitated coaching and leadership rounding with front desk team members **Operational Excellence:** + Consistently executes the core model and follows the Center Playbook procedures + Exhibits a strong understanding of the importance of adhering to core model execution by leading engagement and development, operational excellence and scheduling optimization + Understands philosophy of patient flow metrics and efficiencies and shares the desired outcomes with all front desk team members + Maintains focus on patient retention and positive customer experience and is available and accessible to both team members and patients **Scheduling Optimization:** + Adheres to enterprise scheduling templates and ensures 100% of patients are assigned and scheduled + Top 40 and risk score 70+ patients scheduled at least bi-weekly + IP/ER discharge follow-up scheduled immediately with daily follow-up + Partners with growth team to ensure THV-EE and CMAP scheduling is 100% completed + Ensures care facilitators have the resources needed and clearly defined priorities readily available to them to promote daily success. + As supervisor, serves as a primary contributor in hiring and selection of Care Facilitators and other front desk staff. + Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective + action plans when needed. + Serves as first point of contact and resolution for escalated patient issues/concerns/disputes. + Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensure scheduling gaps are attended to and closed in a timely manner. + Reviews ENS notifications and ensure patients receive follow up from their Care Teams. + Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed. + Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient's medical record and followed up on by the appropriate discipline. + Troubleshoots Dashboard, phone, and computer issues. + Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained. **_Other responsibilities may include:_** + Fills in for Care Facilitator as needed for scheduled and unscheduled absences. + Cover various Front Desk tasks and duties in line with business needs + Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours. + Performs other duties as assigned and modified at manager's discretion. **KNOWLEDGE, SKILLS AND ABILITIES:** + Strong business acumen and acuity + Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures + Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations + Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects + Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives + Strong leadership, training, written and verbal communication, and interpersonal and presentation skills to drive results + Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems + Skilled in operating phones, personal computers, software and other basic IT systems + Ability to communicate with employees, patients and other individuals with a professional and courteous manner disposition + Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software + Ability and willingness to travel locally, regionally and nationwide up to 10% of the time + Spoken and written fluency in English **EDUCATION AND EXPERIENCE CRITERIA:** + High school diploma or GED equivalent required + Ability to lead and coach teams to drive positive outcomes and excellence + Some college coursework preferred + A minimum of 3 years' work experience in a medical facility required + BLS for Healthcare Providers certification desired **PAY RANGE:** $19.6 - $27.99 Hourly **EMPLOYEE BENEFITS** ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE (************************************************** Current Contingent Worker please see job aid HERE to apply \#LI-Onsite
    $19.6-28 hourly 60d+ ago
  • Front Desk Agent - Evening Shift 3 Pm - 11 Pm

    Towneplace Suites Memphis Southaven

    Front desk agent job in Southaven, MS

    Job Description Evening Shift 3 pm - 11 pm The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Evening Shift 3 pm - 11 pm Compensation: $14 hourly Responsibilities: Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions Handle guest check-ins, check-outs, and payment processing with accuracy. Take reservations over the telephone, through emails and in person, including groups Qualifications: Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint Availability to work flexible schedules, including weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong customer service skills with a guest-focused approach. Physical ability to stand, walk, and lift up to 25 pounds as needed. About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
    $14 hourly 18d ago
  • Front Desk Agent

    Avid Hotel Memphis Southaven

    Front desk agent job in Southaven, MS

    ←Back to all jobs at Avid Hotel Memphis Southaven Front Desk Agent Avid Hotel Memphis Southaven is an EEO Employer - M/F/Disability/Protected Veteran Status Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.
    $25k-30k yearly est. 60d ago
  • Front Desk Agent

    Craft-Goodman Lodging

    Front desk agent job in Olive Branch, MS

    Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
    $25k-30k yearly est. 60d+ ago
  • Night Auditor Desk Clerk

    First Carolina Management Inc. As Agent for

    Front desk agent job in Memphis, TN

    Serves at the front desk from 11:00 pm until 7:00 am and posts daily transactions on the computer. The night auditor is responsible for balancing the revenue and expense transactions which occur at the hotel each day in addition to the regular duties of a front desk clerk. The front desk clerk greets guests, assigns them to rooms and processes payments. Front desk clerk also processes guests checking out and works with housekeeping to ensure all rooms are cleaned on the proper schedule. **This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**
    $21k-27k yearly est. Auto-Apply 60d+ ago
  • Front Desk Clerk- Ft Flexible- Memphis Marriott East

    Remington Hotels 4.3company rating

    Front desk agent job in Memphis, TN

    What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    $25k-29k yearly est. 3d ago
  • Part-Time Front Desk Associate

    Memphis 4.0company rating

    Front desk agent job in Memphis, TN

    Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Benefits: Employer Matching 401K Retirement Plan Medical Insurance Dental Insurance Vision Insurance FREE life insurance Vacation Pay Holiday Pay Management training Essential Functions: Provide a welcoming environment at all times Courteous phone etiquette Computer literacy Ability to effectively communicate with guests in a professional manner An energetic and outgoing personality Handle cash and credit cards accurately Demonstrate teamwork Protect guest information and ensure privacy Attempt to resolve complaints immediately and take ownership of situations Complete all Brand and Company Training in a timely manner Strive to achieve 100% guest satisfaction Education, Experience, Other Requirements: Required Flexibility to work in shifts and report for scheduled shifts Ability to work with little or no supervision while meeting high-performance standards Excellent organization skills Ability to follow instructions High School Diploma or GED Preferred AA or Bachelor's Degree Work experience in Customer Service in the Hospitality Field Experience with hotel operation systems Aperture Hotels is an established hotel management company with a management portfolio of well-known brands including Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn and Suites, Fairfield Inn and Suites, Holiday Inn Express, Home2, as well as an Independent. We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments. We are seeking an individual who embodies the core values that are integral to our success. Be Transparent and Accountable Be Actively Curious Embrace Growth Create Value for Stakeholders Commit and Care Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit ************ .
    $23k-29k yearly est. Auto-Apply 1d ago
  • Customer Service/Receptionist

    Deer Park Isd 4.0company rating

    Front desk agent job in Memphis, TN

    About DPISD Deer Park ISD is known throughout the State of Texas for its quality instructional program, outstanding facilities and exemplary teaching and support staff. Team Deer Park---comprised of all employees, students, parents, taxpayers, community members and elected officials---prides itself on the District's award-winning Fine Arts and Career and Technical Education programs, its successful athletics program, and an instructional program that places children first. Job Description Our goal is to hire the best people who want to move fast and make a large impact. Happy people do happy things; we allow our employees to focus on what they love to do. Our mission statement: W.I.N. Willing & Engaged - Integrity - Never Give Up All together. Different. Our company is looking to hire someone to join our Customer Service Team! Customer Service Requirements: - Excellent phone etiquette - Excellent customer service skills - Professional, positive and persuasive demeanor - Excellent written and interpersonal communication skills - Proficient in Microsoft Office Suite - Ability to work as a team Benefits package inclusive of Medical, Dental, Vision and 401K eligibility. Additional Information All your information will be kept confidential according to EEO guidelines.
    $19k-24k yearly est. 1d ago
  • Host / Front Desk

    Daveandbusters

    Front desk agent job in Memphis, TN

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc. Reviews the cleanliness and organization of the Front Desk and Host station. Ensures all menus are stocked and properly cleaned and maintained. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager Conducts merchandise inventory during and after shift, if applicable. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Notifies Manager of any Guest that is perceived to be unhappy. Assists other Team Members as needed or as business dictates Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary. Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas. Manages flow from the front doors, efficiently helping Guests with needs and directing as needed. Manages wait times and communicates information as needed to Guests, Team Members, and Managers. Delivers silverware as Guests are seated. Makes timely and accurate calculations of bill transactions. Greets and assists Guests efficiently and with a smile while processing transactions. Is responsible for the reconciliation of any monies from their banks. Completes “To Go” order transactions for Guests and ensures accuracy. Sells merchandise from the Front Desk, if applicable. Must be friendly and able to smile frequently. Restaurant, retail, or cashier experience preferred, but not required. Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B. Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times. Must demonstrate ability to read and communicate in English. Must be able to articulate clear greetings, requests for assistance, and farewells to Guests. Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, and stoop frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $23k-29k yearly est. Auto-Apply 42d ago
  • Receptionist - Memphis

    Capitol City Residential Health Care

    Front desk agent job in Memphis, TN

    Job Description About Capitol City Residential Healthcare: Join us in transforming people's lives and their communities! Capitol City Residential Healthcare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities. We have an exciting opportunity for you to join our team as a Receptionist. Receptionist Responsibilities: As a Receptionist, you will perform a wide range of administrative duties at your assigned service site. This will cover all aspects of front desk customer service to all clients, guests, vendors, and state of TN representatives. Your specific responsibilities for the Receptionist role will include: providing administrative support by answering a multi-line phone system greeting clients and employees answer emails creating reports using word processing and spreadsheet programs track and input names into databases operating office equipment - copier, scanner, video conferencing software ordering and organizing supplies perform clerical tasks duties as assigned Requirements: We are looking for an Receptionist with a firm and demonstrated commitment to the development and success of employees. You should be highly deadline-oriented, with strong multitasking and prioritization skills. It is also vital that you display excellent verbal and written communication and interpersonal skills, as well as outstanding customer service abilities. Specific requirements for the Receptionist role include: High school diploma or GED 1 year experience in an administrative position. Experience with MS Office (Word, Excel) and Employee management portal Valid Driver's License
    $22k-29k yearly est. 22d ago
  • Front Desk Staff

    Onpointe Care 3.5company rating

    Front desk agent job in Memphis, TN

    Job Description Join Our Team as Front Desk Staff at OnPointe Care! Are you someone who thrives in a welcoming and professional environment? Do you enjoy being the friendly face that greets everyone who walks through the door? At OnPointe Care, located in Memphis, TN, we're looking for a dedicated and personable individual to join our team as Front Desk Staff. If you're ready to make a difference in the way our clients experience care, we'd love to hear from you! What You'll Do: Key Responsibilities As the first point of contact for our clients, you'll play a vital role in ensuring their experience is seamless and positive. Your responsibilities will include: - Greeting clients and visitors with a warm, professional demeanor. - Answering phone calls, addressing inquiries, and directing calls to the appropriate team members. - Managing appointment scheduling and keeping records organized and up to date. - Assisting with general administrative tasks to keep the front office running smoothly. - Ensuring the reception area is clean, organized, and inviting. What We're Looking For: Skills & Qualifications To succeed in this role, you'll need: - At least 1 year of experience in a similar front desk or customer service position. - Excellent communication and interpersonal skills. - Strong organizational abilities and attention to detail. - Proficiency in basic office software (e.g., Microsoft Office Suite). - A friendly, professional attitude and a commitment to providing outstanding service. Why Join OnPointe Care? At OnPointe Care, we pride ourselves on creating a supportive and welcoming environment for both our clients and our team members. While we don't offer additional benefits for this position, we believe in fostering a culture of respect, collaboration, and growth. Your role as Front Desk Staff is crucial to the success of our organization, and we value the dedication and professionalism you bring to the team. Ready to Apply? If you're ready to take the next step in your career and join a company that values its people, we'd love to hear from you! Submit your application today to ************************************** and show us why you'd be a great fit for the Front Desk Staff position at OnPointe Care. We can't wait to meet you! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $20k-28k yearly est. Easy Apply 28d ago
  • Front Desk Representative/Swim Instructor

    Germantown 3.3company rating

    Front desk agent job in Germantown, TN

    Benefits: Free uniforms Opportunity for advancement Training & development Make waves and pave the way for your career! At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Weekly Pay Part time and Full time employment opportunities Consistent set schedules Culture driven company Employee recognition programs Positive Team Culture Career Growth Opportunities Primary Responsibilities: Provide WOW Customer Service to our members Assist with class scheduling and billing Work in a sales capacity to sell new memberships Conduct cold and warm calls to potential customers to promote memberships and services Follow up with leads from inquiries, website sign-ups, and previous customers Handle objections professionally and help customers understand the benefits of our programs Job Qualifications and Skills: Ability to work with children Excellent communication and organizational skills High energy and a sales-driven mindset Strong work ethic and ability to handle rejection positively Previous sales experience preferred, but not required Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities: Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the Goldfish Swim School brand basics. Understand the GFSS Way. Conduct cold calling to potential customers from lead lists Follow up with warm leads via phone, text, and email Explain membership options, class schedules, and promotions Track customer interactions and follow-ups in the system Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Monitors snack shack area and provides guidance to snack shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature.. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Work 1 swim instructor/lifeguard shift per week All other duties as assigned Education/Experience: High school diploma or GED required, some college preferred. Two years previous customer service and/or administrative office experience preferred. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification preferred . Compensation: $13.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $13 hourly Auto-Apply 60d+ ago
  • Front Office Assistant

    Dental Office

    Front desk agent job in Memphis, TN

    Dove Family Dentistry is searching for a reliable and friendly Front Office Assistant to join us at our Raleigh location! We take pride in providing exceptional dental care in a warm and stress-free environment, ensuring optimal comfort and positive patient experiences. The best individual for this role has strong communication skills and a team-oriented mindset. If this sounds like the place for you, submit your application today! Schedule Full-time Monday through Friday Benefits Medical, dental, vision, and life insurance PTO and paid holidays 401(k) options Qualifications 1+ years of prior dental front office experience is preferred Experience with insurance plans and verification Knowledge of Dentrix software is a must Bilingual in Spanish is a plus INDHRFO02
    $24k-31k yearly est. Auto-Apply 58d ago
  • Front Desk Clerk for Fairfield Inn Forrest City, Arkansas

    Towneplace Suites|Fairfield Forrest City Ar

    Front desk agent job in Forrest City, AR

    Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable FAIRFIELD INN AND TOWNEPLACE SUITES IN FORREST CITY, ARKANSAS. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Responsible for greeting every guest with a smile and positive attitude. Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis. Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area. Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. The pay range for this position is $15.00-$15.50 per hour, based on experience and qualifications. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 20 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Team Driven and Values Based Culture Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) Employee discount Flexible schedule Parental leave Referral program
    $15-15.5 hourly 9d ago
  • Front Desk Receptionist (1 p.m. - 5 p.m.)

    Desoto Athletic Club

    Front desk agent job in Southaven, MS

    Job DescriptionDAC Fitness has a passion for providing a beautiful facility, great customer service, and an environment that focuses on what's most important, the PEOPLE! This is way more than a job! Each shift will consist of greeting members, facilitating membership sign-ups, giving air-high fives, smiling, laughing, answering phones, providing the best hospitality experience possible for our members, and building meaningful relationships. For maximum success, you should: Be able to Smile. Know how to use a computer. Be a multi-tasker, a self starter, and a social enthusiast. Have great communication skills. Be health and fitness minded. A team player. Essential Physical Requirements: Standing for prolonged periods of time. Light Cleaning. The ability to communicate well in person and on the phone. Light lifting (up to 30-50 lbs.) What Can We Do For You? We will turn you into a hospitality Superstar. A life skill for any career. We will teach you organizational and self management skills. Provide you a fun environment to work in. Benefits: Fun work environment. Free gym membership. Flexible hours Free Child Care for staff members during Child Care operating hours. Employee Discounts for DAC services and products. DAC Fitness is an Equal Opportunity Employer. Background checks are required for some positions.
    $25k-32k yearly est. 23d ago
  • Front Desk

    Nms Hotels

    Front desk agent job in Olive Branch, MS

    Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
    $25k-32k yearly est. 60d+ ago
  • Receptionist

    ABA Connect LLC

    Front desk agent job in Olive Branch, MS

    Job Description Job Posting: Full-Time Receptionist Company: ABA Connect LLC Position Type: Full-Time ABA Connect LLC is seeking a friendly, organized, and professional Receptionist to join our team full-time. The receptionist will be the first point of contact for clients, families, and staff, playing a key role in creating a welcoming and efficient environment. Responsibilities: Greet clients, families, and visitors with professionalism and warmth. Answer and direct phone calls, emails, and inquiries. Manage scheduling, appointments, and office calendars. Assist with intake paperwork, client files, and general administrative support. Maintain a clean and organized front desk and lobby area. Support staff and management with day-to-day office needs. Qualifications: High school diploma or equivalent (associate degree preferred). Prior experience in customer service, reception, or office administration. Strong communication and interpersonal skills. Proficient with Microsoft Office (Word, Excel, Outlook) and general office technology. Ability to multitask, stay organized, and manage time effectively. Professional demeanor and a positive attitude. What We Offer: Full-time schedule (Monday-Friday). Competitive pay. Supportive and collaborative team environment. Opportunities for professional growth within the company. #hc198378
    $20k-26k yearly est. 6d ago
  • Front Desk Guest Agent (Full -Time Position Only) - Springhill Suites Memphis Downtown

    Summit Management Corporation 4.5company rating

    Front desk agent job in Memphis, TN

    Job Description: As a Front Desk Guest Agent at Springhill Suites Memphis Downtown, you will be the face of our establishment, responsible for providing exceptional customer service to our guests. You will handle various tasks related to guest check-in and check-out, reservations, inquiries, and ensuring guest satisfaction throughout their stay. Your friendly demeanor, attention to detail, and ability to multitask will contribute to the overall success of our hotel. Qualifications:-High school diploma or equivalent; hospitality or customer service certification is a plus.-Previous experience in a similar role, preferably in the hospitality industry.-Excellent communication and interpersonal skills.-Strong organizational and multitasking abilities.-Proficiency in computer systems, including hotel management software and Microsoft Office suite.-Ability to work independently and as part of a team in a fast-paced environment.-Flexibility to work shifts, including evenings, weekends, and holidays.-Commitment to providing exceptional customer service and creating a positive guest experience. *Work Schedule: This position may require flexibility in scheduling, weekends, and holidays, to accommodate the hotel's operational needs* Key Responsibilities: Guest Check-In/Check-Out: Welcome guests upon arrival, process check-ins efficiently, and provide them with necessary information about their stay, including room details, amenities, and hotel policies. Process check-outs accurately, collect payments, and issue invoices or receipts as needed.Reservation Management: Receive and process reservations via phone, email, or online booking systems. Verify guest information, update reservation details, and assign rooms based on guest preferences and availability. Communicate effectively with housekeeping and maintenance staff to ensure rooms are ready for check-in.Customer Service: Assist guests with inquiries, requests, and complaints promptly and courteously. Provide information about hotel facilities, services, and local attractions. Address any issues or concerns raised by guests and escalate complex issues to the appropriate department or manager.Telephone and Email Correspondence: Answer incoming calls, take messages, and respond to emails in a timely manner. Provide accurate information and assist with reservations, inquiries, or special requests. Direct calls to the appropriate department or staff member as necessary.Cash Handling and Accounting: Handle cash, credit card transactions, and guest folios accurately and securely. Balance cash drawer at the beginning and end of each shift, reconcile payments, and prepare daily reports. Ensure compliance with hotel policies and procedures regarding cash handling and accounting.Guest Services Support: Assist guests with luggage, transportation arrangements, and other concierge services as needed. Provide guests with information about hotel amenities, such as fitness center, pool, and business center. Coordinate with other hotel staff to fulfill guest requests promptly.Safety and Security: Maintain a safe and secure environment for guests and staff. Monitor surveillance cameras, report any suspicious activity or safety hazards to the appropriate authorities, and follow emergency procedures in case of fire, medical emergencies, or other incidents.Administrative Tasks: Perform various administrative duties, including filing, photocopying, and data entry. Update guest records, maintain reservation logs, and prepare welcome packages or promotional materials for guests. Physical Requirements:Must be able to sit, stand, and walk for long periods of time. Light work - exerting up to 25 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Shift availability:MorningAfternoonEvening Benefits:Dental insurance Health insurance Vision insurance Life insurance 401(k) + Company MatchPaid time off EEOC Statement: Springhill Suites Memphis Downtown is an equal opportunity employer. We are committed to providing equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information. In accordance with applicable federal, state, and local laws, we do not discriminate based on these factors. Springhill Suites Memphis Downtown fully supports the principles of equal employment opportunity and is dedicated to maintaining a diverse and inclusive workforce.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $26k-31k yearly est. Auto-Apply 60d+ ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Memphis, TN?

The average front desk agent in Memphis, TN earns between $22,000 and $32,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Memphis, TN

$26,000

What are the biggest employers of Front Desk Agents in Memphis, TN?

The biggest employers of Front Desk Agents in Memphis, TN are:
  1. The Summit
  2. Arrive Hotel Memphis
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