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Front Desk Agent Jobs in Michigan City, IN

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  • Receptionist

    Duane Morris LLP 4.9company rating

    Front Desk Agent Job 43 miles from Michigan City

    OVERVIEW: Duane Morris LLP, a global law firm with 900+ attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today's evolving global markets. SUMMARY: We are seeking an experienced Receptionist to provide award-winning customers service to our clients. In this role, you are the first point of contact for our clients and have the ability to make a positive first impression. Day to day duties include providing secretarial, clerical and administrative support. The receptionist observes the confidentiality of clients and all Firm matters. ESSENTIAL FUNCTIONS: Reception: Welcomes and assists clients and visitors with professionalism and warmth. Answers and directs incoming phone calls in a courteous and professional manner. Maintains a neat and organized front desk and reception area. Registers all daily visitors with security front desk. Manages Chicago office conference room calendar. Secures meeting space for attorneys, clients and visitors inside the office. General Office Tasks: Files and maintain records, copies documents, and schedules meetings. Inputs daily work orders of facility requests to building management. Handles incoming and outgoing mail, deliveries, and couriers. Administrative Tasks: E-mails important announcements to staff members and attorneys as directed by Office Manager. Assists with light overflow of revising legal documents. Assists Legal Assistants with high volume work or mass mailings when necessary. Other Duties: Prepares check requests. Submits office expenses and vendor's invoices through Chrome River. Assists Office Manager with daily tasks as necessary. Maintains and assembles marketing materials when necessary. Orders catering for client meetings as well as attorney and staff meetings as requested. Tests firm video and computer equipment in conference rooms and assists with set-up of video meetings when necessary. PREFERRED QUALIFICATIONS: Strong verbal and written communication skills. Professional demeanor with excellent interpersonal skills. Ability to multi-task and stay organized in a fast-paced environment. Precise attention to detail and ability to multi-task. Strong clerical skills: filing, data entry, basis math calculations and IT acumen. Writing and proofreading skills Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills. EDUCATION AND EXPERIENCE High School degree or equivalent. 3-5 years' previous experience in a fast paced legal or corporate environment. Prior experience in a receptionist, customer service, or administrative role preferred. BENEFITS: Comprehensive healthcare, dental, vision, and prescription plans. Commuter, HSA and FSA spending accounts Short-term and long-term disability and life insurance coverage 401k and Pension Plan 22 PTO Days 11 paid holidays Employee Referral Bonus ($3,000.00) Salary range- $48,000- $68,000/ annually EEO STATEMENT: Duane Morris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact us at ************. CALIFORNIA APPLICANTS: Please visit our Privacy Notice and to learn about our information practices in the application and employment context. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements. In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator. DATA PRIVACY STATEMENT: Duane Morris LLP is a limited liability partnership organized under the laws of Delaware. References in this privacy notice to “Duane Morris”, “we” or “us” are references to Duane Morris LLP and our affiliated entities. This privacy notice together with our Website Disclaimer and (if applicable) our relevant terms of business or other contract between us (if applicable) set out the basis on which Duane Morris processes your personal data (and any mandated controller/processor information). Reference in this privacy notice to “personal data” means any information that identifies, or could reasonably be used to identify, a living individual, either on its own or together with other information. Our “Website” means this website and any other websites of Duane Morris. Duane Morris is committed to protecting personal data and respecting your privacy. Please read this notice carefully to understand our practices with respect to personal data and how we treat it and how you can exercise your rights in connection with it. You should also read any other privacy notices that we give to you, that might apply to our use of your personal data in specific circumstances from time to time. Data Privacy Statement Disclaimer The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements. In addition, Duane Morris reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time. The authority to make such changes rests with the Plan Administrator.
    $48k-68k yearly 4d ago
  • Receptionist

    Insight Global

    Front Desk Agent Job 43 miles from Michigan City

    Receptionist Duration: 12 month contract to hire Pay Rate: $27-33/hr Hours: 8am-5pm (on-site, 5 days a week) Qualifications: 3+ years of experience in an administrative/professional support function Detail-oriented In-depth communication, collaboration, analytical, problem-solving, influence, and data-driven decision-making skills. Experience with managing calendaring for the executives Experience handling expenses and billing Proficient in Outlook and Microsoft Office Suite We are seeking a skilled Executive Receptionist / Administrative Assistant to join our large Chicago-based banking client's Executive Team. The individual will perform a variety of administrative and clerical tasks. The role provides general offices services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group. Responsibilities include, but are not limited to, the following- Manages and monitors calendars and upcoming events. Dispatches meeting invitations, books meeting rooms and arranges for resources and other requirements in support of smooth and efficient meeting facilitation. Supports the coordination and implementation of department events. • • maintains records of all correspondence to the Executive Suite. Builds effective relationships with internal/external stakeholders. Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries. Exercises judgment to identify, diagnose, and solve problems within given rules. Analyzes data and information to provide insights and recommendations. Assists the planning, coordinating and implementing department events. Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group. Supports the development of tailored messaging, which may include writing, editing and distributing communications (e.g., correspondence, presentations, policies & procedures). Dispatches outgoing communications. Answers central phone line, responding to and resolving/escalating inquiries. Makes travel arrangements, booking flight/hotel reservations with detailed travel schedules. Liaises with internal business units and external vendors and participates in the local coordination and implementation of premises and building related matters including incoming / outgoing staff and contractors, relocations, office planning and new furniture requirements while ensuring minimal interruptions to business operations. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Collaborates with internal and external stakeholders in order to deliver on business objectives. Organizes work information to ensure accuracy and completeness. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed.
    $27-33 hourly 4d ago
  • Front Desk Receptionist ($50,000-$60,000)

    Synergy Interactive

    Front Desk Agent Job 43 miles from Michigan City

    We are seeking a reliable and professional Front Desk Attendant to be the first point of contact for all guests, visitors, and staff. This role is strictly stationed at the front desk and is responsible for managing building entry, greeting visitors, and maintaining an organized and secure front entrance area. Key Responsibilities: Scheduled working hours: Monday through Friday, 8:00 AM to 6:00 PM. Monitor and control building access by greeting guests at the front building entrance and escorting them to the appropriate floor, suite, or meeting area as needed while maintaining overall security. Remain stationed at the front desk in a professional lobby or entry area for the duration of the shift, unless relieved by Office Managerial team. Greet and acknowledge all guests and visitors in a warm, professional manner. Ensure all visitors sign in and out via the guest entry book. Ensure all visitor name badges are provided and properly executed. Notify the appropriate staff member promptly when their guest or appointment arrives. Uphold guest confidentiality and follow all visitor and security protocols. Receive and sign for packages, deliveries, and mail; notify recipients or securely hold items as needed. Retrieve deliveries, mail, and packages directly from the building entrance or mailroom as necessary. Accept and coordinate lunch or food deliveries for employees; notify recipients and ensure proper handoff. Offer and provide beverages to guests, and assist with storing coats/jackets as needed. Maintain a clean, tidy, and welcoming front desk and lobby area at all times. Interact with a diverse range of staff, guests, and building visitors in a courteous and helpful manner Report any security concerns or suspicious behavior to management. Qualifications: High school diploma or equivalent. Prior experience in reception, hospitality, or front desk roles preferred. Strong communication and interpersonal skills; friendly, composed, and professional. Excellent attention to detail and a service-oriented mindset. Able to remain seated and alert at the front desk for extended periods
    $29k-37k yearly est. 3d ago
  • Front Desk Receptionist

    Tech Start Up

    Front Desk Agent Job 43 miles from Michigan City

    The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support). Responsibilities Answer and direct phone calls Distribute mail Act as first point of contact for visitors Qualifications High school diploma or relevant work experience Ability to maintain a positive attitude Excellent communication skills
    $29k-37k yearly est. 4d ago
  • Front Desk Receptionist

    Bridge Professional Services

    Front Desk Agent Job 43 miles from Michigan City

    Our client is looking for a Receptionist to manage the day to day workings of their office. As a Receptionist, you will be the first point of contact for visitors and vendors at this vibrant company and coordinate smooth daily operations with building management and offsite corporate partners. In addition, you will be responsible for event planning and management and a core partner in our marketing strategy, managing internal and external marketing materials. To be successful as a Receptionist, you should maintain a high degree of professional presence as the “face of the organization”. Other valuable skills to bring to the table are multitasking, a high degree of organizational and prioritization skills, and a passion for event planning and social media management. Responsibilities: Receiving daily visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Lead office tours with candidates Manage vendor relationships, acting as the primary point of contact to ensure effective communication and coordination. Coordinating company outings (concerts, sporting events, restaurants, etc.) A leader of the Culture Committee, leading a volunteer team in scheduling inhouse corporate events (guest speakers, happy hours, lunches, etc.) Work with building management and housekeeping to keep the offices neat, tidy and functional Collaborate with the corporate marketing team to develop a marketing strategy and manage social media to ensure consistent messaging across all channels. Coordinate internal communications, including email updates, digital signage, and monthly newsletters Oversee the issuing of corporate badges and guest/vendor building registration Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via visitor and vendor management protocols and leading regular building safety and security drills Order front office supplies and keep inventory of stock Update calendars and schedule meetings Work with company owners to maintain monthly employee experience budgets Requirements and skills: Work experience as a Receptionist, Office Manager, Host or similar role Proficiency in Microsoft Office Suite Professional attitude and appearance Experience generating professional social media content Event planning experience is a plus Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude High school degree or additional certification in Office Management is a plus Work schedule is Monday through Friday, 7:30am to 4:30pm with occasional evening and weekend support required. This role reports to the Director of Human Resources and regularly collaborates with Executive Leadership and Recruitment.
    $29k-37k yearly est. 7d ago
  • Corporate Receptionist

    Rate

    Front Desk Agent Job 43 miles from Michigan City

    Companies: Rate Companies is a leader in mortgage lending and digital financial services. Headquartered in Chicago, the Rate Companies has more than 7,000 employees in over 850 branches across the U.S., serving all 50 states and Washington, D.C. Since its launch in 2000, Rate Companies has helped more than 1 million homeowners with home purchase loans and refinances, with a total loan volume of more than $116 billion in 2021 alone. The company has cemented itself as an industry leader by introducing innovative technology, offering low rates and delivering unparalleled customer service. Honors and awards include: Top Lender for Online Service for 2018 by U.S. News & World Report; Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinancing by NerdWallet for 2021; HousingWire's 2020 Tech100 award for the company's industry-leading FlashClose technology; No. 3 ranking in Scotsman Guide's 2021 list of Top Retail Mortgage Lenders; Chicago Agent Magazine's Lender of the Year for six consecutive years; and Chicago Tribune's Top Workplaces list for seven consecutive years. Visit rate.com for more information. We are currently seeking a hard-working, dedicated Corporate Greeter to join our innovative and passionate team. Pay: $42,000 annually Location: 3940 N Ravenswood Ave, Chicago, IL 60613 Responsibilities: Greet all guests entering lobby Maintain Daily Visitor Log/issuing Visitor Badge Answer and direct calls on multi-line switchboard Set-up and clean-up conference rooms Receive, record and craft documents for daily pick-up (i.e. Fed-Ex, UPS) Assist with sorting and mail delivery Requires multi-tasking ability Participate as support staff for company events and functions Requirements: Self-directed with a strong desire to learn and be a member of an innovative winning team Excellent disposition, mindset, communication skills and work ethic Ability to multi-task with strong attention to detail while meeting deadlines in a fast-paced environment Strong listening, problem solving skills and out of box thinking Inherent love of and desire to serve clients and create something unique and fantastic Commitment to integrity and customer service Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law. The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources). Applications are being accepted on an ongoing basis.
    $42k yearly 13d ago
  • Associate needed for Chicago office - 371425

    BCG Attorney Search 4.2company rating

    Front Desk Agent Job 43 miles from Michigan City

    Practice area:- Litigation - General (consumer) A respected law firm in Chicago is seeking a full-time Associate Attorney to join its legal team. This role offers hands-on experience across a variety of legal matters and is ideal for an attorney interested in developing litigation skills, client relations, and case strategy within a collaborative environment. The successful candidate will assist in court proceedings, legal drafting, and negotiations while supporting senior attorneys. Location: Chicago, IL Duties: Conduct legal research and draft legal documents, including motions, pleadings, and memoranda Manage case files and ensure timely progression of matters Participate in client consultations and provide legal advice Assist in court preparation and attend hearings and proceedings Support litigation efforts through discovery, investigation, and document review Collaborate with senior attorneys and legal staff on case strategy and execution Negotiate settlements and advocate for clients' interests Requirements: Strong background in legal research, writing, and drafting Experience managing case files and supporting litigation efforts Skilled in client communication and professional negotiation Ability to work independently and in a team-based environment Prior experience in relevant areas of law (civil litigation, family, or general practice preferred) Education: Juris Doctor (J.D.) from an accredited law school Certifications: Active bar admission in the State of Illinois Skills: Excellent verbal and written communication High level of organization and attention to detail Ability to manage multiple tasks and meet deadlines Proficient in legal research tools and case management systems Collaborative, client-focused, and solution-oriented mindset Benefits: Competitive salary (commensurate with experience) Full-time, growth-oriented opportunity Exposure to a wide range of legal practice areas Supportive and collegial team environment BCG Attorney Search is the industry leader for placing candidates in permanent positions in law firms. Since 2000, our recruiters have placed several thousand attorneys and enjoyed extraordinarily high success rates with our candidates. As a BCG Attorney Search candidate, you have access to more opportunities than any legal placement firm in the United States. We are able to offer the most in-depth insight in the legal recruiting market thanks to our dedicated team of over 150 employees who mercilessly research, study and analyze the legal market. The depth and breadth of our research empowers us to place attorneys at rates that are unparalleled at any placement firm in the United States. Many of our recruiters make 30 to 40 placements per year, while recruiters at competitor firms are likely to make four or five. Unlike other placement firms that can only tell you about openings at major AmLaw firms, we place candidates of all backgrounds in firms of all sizes. While other legal recruiters only represent a narrow band of candidates from top law firms and top law schools, our research, firm contacts, and market insight allow us to place hundreds of candidates each year who do not fit this mold. It is rare that we do not get candidates we represent interviews and offers. No one in the world is better at legal recruiting and placement than BCG Attorney Search. BCG Attorney Search will confidentially review your application and will not forward your materials to the firm without first discussing the opportunity with you.
    $26k-32k yearly est. 2d ago
  • Front Desk Agent Overnight

    Onni Group

    Front Desk Agent Job 43 miles from Michigan City

    The Front Desk Agent is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. Perks & Benefits: Competitive pay and a Comprehensive Benefit Package Health Saving Account, Flexible Saving Account, Employee Assistance Program Annual Education Allowance Generous Referral Program Fun and collaborative company culture with lots of team-building events Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel What Will You Do? Complete registration process in accordance with The Emily Hotel's check-in standards: greet guests, confirm length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to the elevator. Close guest accounts at time of check out according to The Emily Hotel's Check out Standards: greet guest at check out, confirm and collect payment, and request feedback regarding stay. Update guest's profile to ensure best possible service for future stays. Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using property management system. Individuals are capable of moving assigned cash from storage vault to drawer at front desk and back. Work with various departments to ensure guests receive the best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business and daily site visits, and reservations for all reservation inquiries, changes and billing issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Perform various duties of Front Desk agent, Reservations Agent, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery. What You Bring: Knowledge of operations on the Hospitality Industry Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours. Individuals should be a High School Graduate and/or any combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor's degree preferred. Previous experience in a hotel setting preferred. High school diploma preferred. Previous experience in a hotel preferred. Technologically sound with Microsoft Office applications. Salary Range: $21.75 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
    $21.8 hourly 36d ago
  • Front Desk Agent

    Arbor Lodging 3.5company rating

    Front Desk Agent Job 43 miles from Michigan City

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable-to our guests and our clients. Summary: The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities: Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and cater to any guests needs Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Hotel Front Desk experience preferred Experience with hotel reservations software Experience with Microsoft Windows Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Additional benefits may be available Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
    $29k-34k yearly est. 60d+ ago
  • Office Worker

    Artech Information System 4.8company rating

    Front Desk Agent Job 48 miles from Michigan City

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description · Performs general clerical functions within the unit (including but not limited to billing, accounts receivable/payable, billing, ordering supplies, filing paperwork, data entry, or taking inventory) Additional Information If you are interested, please contact: Sahil Arora ********** sahil.arora ATartechinfo.com
    $36k-47k yearly est. 60d+ ago
  • Front Desk Agent/Guest Service Agent

    Atira Hotels

    Front Desk Agent Job 28 miles from Michigan City

    Front Desk Agent "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Job Type: Part-Time Pay: $16.00 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Employee assistance program Employee hotel room discount Paid training WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels: Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
    $16 hourly 8d ago
  • Front Office Agent

    Loewshotels

    Front Desk Agent Job 43 miles from Michigan City

    Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet. Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people. Job Specific Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests Obtain necessary credit and payment information from guests Provide check cashing and foreign currency conversion for hotel guests Coordinate with other hotel departments to satisfy guest requests Provide detailed information about hotel facilities and operating hours Adhere completely to all Loews Hotels Star Service Standards Sell rooms in accordance with Front Desk sales strategies Receive and transmit guest messages Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies Distribute and coordinate completion of SQS survey cards during guest check-out Read Group Profiles and Banquet Event information on a daily basis Maintain the cleanliness and excellent condition of equipment and work area Other duties as assigned Maintains clean and excellent condition of Front Desk area Maintains proper stock of all supplies in Front Office Executes emergency procedures in accordance with hotel standards Notifies appropriate individuals and departments of any problems or unusual matters of significance Attends all appropriate hotel meetings and training sessions Is polite, friendly, and helpful to guest, employees and management Promotes and applies teamwork skills at all times Complies with all hotel standards, policies, and rules Complies with safety regulations and procedures Remains current on hotel information and changes General The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation: General knowledge of hotel departments Excellent communication skills - oral and written Excellent guest service skills Knowledge of computer programs utilized in property management Able to work a flexible schedule, including weekends and holidays Must be able to stand for an eight-hour shift The wage for this position is $23.18. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits
    $31k-38k yearly est. 2d ago
  • Front Office Agent

    Trump International Hotel and Tower Chicago

    Front Desk Agent Job 43 miles from Michigan City

    Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests in accordance with Five Star Service Standards. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 30% Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Trump Hotels Marketing Programs such as Trump Card, for arriving guests. Ensures guest knows location of room, and arranges for Associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guests. 20% Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. 15% Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. 10% Receives special requests from guests, and responds appropriately or forwards requests to appropriate Associates for decisions and actions. 10% Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other Associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. 10% Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Summons Bell Services Associates to escort guests to/from their rooms as appropriate. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. Performs duties as assigned by Director of Front Office and Front Office Manager PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking, standing Constant Climbing stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Stooping Frequent Lifting and carrying Occasional - up to 20 pounds. Reaching Constant Grasping Constant Talking Constant Hearing Constant Near Vision Constant Far Vision Constant Smell Rare Travel Rare SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions reporting directly to this position (titles): None SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. QUALIFICATION STANDARDS EDUCATION High School graduate or equivalent required. 4 year college degree preferred with emphasis in Hospitality. EXPERIENCE 1 - 2 years of prior guest service experience are preferred. Prior hospitality experience also preferred. LICENSES OR CERTIFICATES CPR certification and/or first aid training preferred. GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Part-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here. E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
    $31k-38k yearly est. 8d ago
  • Front Office Agent

    Loews Hotels & Co

    Front Desk Agent Job 43 miles from Michigan City

    Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet. Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people. Job Specific Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests Obtain necessary credit and payment information from guests Provide check cashing and foreign currency conversion for hotel guests Coordinate with other hotel departments to satisfy guest requests Provide detailed information about hotel facilities and operating hours Adhere completely to all Loews Hotels Star Service Standards Sell rooms in accordance with Front Desk sales strategies Receive and transmit guest messages Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies Distribute and coordinate completion of SQS survey cards during guest check-out Read Group Profiles and Banquet Event information on a daily basis Maintain the cleanliness and excellent condition of equipment and work area Other duties as assigned Maintains clean and excellent condition of Front Desk area Maintains proper stock of all supplies in Front Office Executes emergency procedures in accordance with hotel standards Notifies appropriate individuals and departments of any problems or unusual matters of significance Attends all appropriate hotel meetings and training sessions Is polite, friendly, and helpful to guest, employees and management Promotes and applies teamwork skills at all times Complies with all hotel standards, policies, and rules Complies with safety regulations and procedures Remains current on hotel information and changes General The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation: General knowledge of hotel departments Excellent communication skills - oral and written Excellent guest service skills Knowledge of computer programs utilized in property management Able to work a flexible schedule, including weekends and holidays Must be able to stand for an eight-hour shift The wage for this position is $23.18. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits
    $31k-38k yearly est. 5d ago
  • Guest Service Agent - PM

    Core Hotels and Resorts

    Front Desk Agent Job 43 miles from Michigan City

    Job Details Hotel Chicago - Chicago, IL Full-Time/Part-Time High School Any Hospitality - HotelDescription The Front Desk/Guest Service Agent - PM is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. This individual often provides the first point of contact for guests and is responsible for creating an excellent first impression. Essential functions Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures. Access all functions of the computer system. Ensure that current information on rates, packages and promotions is available at the Front Desk. Inspect, plan and ensure that all materials and equipment are in complete readiness for service. Monitor the hotel front entrance and resolve any congested situations. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines. Maintain a neat and presentable front desk area. Monitor guest mail and ensure that it is processed according to procedures. Monitor and ensure that express check-outs are processed through the system. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Assist guests with reports of lost/stolen articles, following hotel policy. Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations. Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures. Ensure security of guest rooms. Other duties as assigned Qualifications Education & experience High school diploma or equivalent Prior hospitality experience required Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. Previous experience with Windows, Office, and StayNTouch or similar property management system. Work conditions Must be able to stand on feet throughout the shift, with intermittent periods of walking Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat) Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat). Requirements Must be authorized to work in the United States Must be able to communicate effectively in English Must have strong computer skills Must have strong working knowledge of Microsoft Office programs Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. Possess strong leadership, motivational, organizational and verbal communication skills.
    $24k-30k yearly est. 11d ago
  • Front Desk Receptionist

    Synergy Interactive

    Front Desk Agent Job 43 miles from Michigan City

    We are seeking a reliable and professional Front Desk Attendant to be the first point of contact for all guests, visitors, and staff. This role is strictly stationed at the front desk and is responsible for managing building entry, greeting visitors, and maintaining an organized and secure front entrance area. Key Responsibilities: Scheduled working hours: Onsite Monday through Friday, 8:00 AM to 6:00 PM. Greet and assist guests at the front entrance, ensuring they sign in and receive name badges. Escort visitors as needed and promptly notify staff of their arrival. Remain at the front desk throughout the shift, maintaining a professional and welcoming environment. Manage incoming mail, packages, and food deliveries, notifying recipients or securely storing items. Offer beverages, assist with coats, and ensure the lobby area remains clean and organized. Follow all security and visitor protocols, and report any concerns to management. Interact courteously with all staff, guests, and visitors. Qualifications: High school diploma or equivalent. Prior experience in reception, hospitality, or front desk roles preferred. Strong communication and interpersonal skills; friendly, composed, and professional. Excellent attention to detail and a service-oriented mindset. Able to remain seated and alert at the front desk for extended periods
    $29k-37k yearly est. 15d ago
  • Front Desk Agent

    Onni Group

    Front Desk Agent Job 43 miles from Michigan City

    The Front Desk Agent is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. Perks & Benefits: Competitive pay and a Comprehensive Benefit Package Health Saving Account, Flexible Saving Account, Employee Assistance Program Annual Education Allowance Generous Referral Program Fun and collaborative company culture with lots of team-building events Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel What Will You Do? Complete registration process in accordance with The Emily Hotel's check in standards: greet guests, confirm length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to the elevator. Close guest accounts at time of check out according to The Emily Hotel's Check out Standards: greet guest at check out, confirm and collect payment, and request feedback regarding stay. Update guest's profile to ensure best possible service for future stays. Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using property management system. Individuals are capable of moving assigned cash from storage vault to drawer at front desk and back. Work with various departments to ensure guests receive the best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business and daily site visits, and reservations for all reservation inquiries, changes and billing issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Perform various duties of Front Desk agent, Reservations Agent, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery. What You Bring: Knowledge of operations on the Hospitality Industry Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours. Individuals should be a High School Graduate and/or any combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor's degree preferred. Previous experience in a hotel setting preferred. High school diploma preferred. Previous experience in a hotel preferred. Technologically sound with Microsoft Office applications. Salary Range: $21.25 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
    $21.3 hourly 26d ago
  • Office Worker

    Artech Information System 4.8company rating

    Front Desk Agent Job 48 miles from Michigan City

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description · Performs general clerical functions within the unit (including but not limited to billing, accounts receivable/payable, billing, ordering supplies, filing paperwork, data entry, or taking inventory) Additional Information If you are interested, please contact: Sahil Arora ********** sahil.arora ATartechinfo.com
    $36k-47k yearly est. 8d ago
  • Front Desk Agent/Guest Service Agent

    Atira Hotels

    Front Desk Agent Job 28 miles from Michigan City

    Front Desk Agent "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details Job Type: Part-Time Pay: $16.00 per hour Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends Job Overview The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Key Responsibilities Reservation Management: Receive and process reservations via phone, fax, and mail. Enter reservations into the computer system and provide additional information. Verify pricing, discounts, and billing information, and notify customers of room features and availability. Maintain reservation files and resolve related problems. Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols. Customer Service: Check in and out guests efficiently. Process customer payments and post applicable charges. Inform customers of credit holds and conduct customer surveys. Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously. Keep customers informed of company policies, procedures, and account statuses. Professional Relations: Maintain the company's professional reputation by providing superior customer service. Assist and support area personnel as needed. Coordinate with the Accounting Department regarding customer credit status. Keep management informed of area activities and significant problems. Effective working relations with company personnel. Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc. Perform any other tasks/duties as assigned by the manager/ supervisor. Qualifications Education/Certification: High school graduate or equivalent. Experience: Customer service and data entry experience preferred. Skills/Abilities: Excellent communication and public relations skills. Well organized and attentive to detail. Willingness to assist others. Strong typing abilities and proficiency with PC, calculator, and office equipment. Benefits Employee assistance program Employee hotel room discount Paid training WHY YOU'LL LOVE WORKING WITH US: Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild! Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day. Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities. Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead. Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us. now and become part of something amazing! Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels: Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
    $16 hourly 60d+ ago
  • Front Office Agent

    Trump International Hotel and Tower Chicago

    Front Desk Agent Job 43 miles from Michigan City

    Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests in accordance with Five Star Service Standards. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 30% Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Trump Hotels Marketing Programs such as Trump Card, for arriving guests. Ensures guest knows location of room, and arranges for Associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guests. 20% Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. 15% Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. 10% Receives special requests from guests, and responds appropriately or forwards requests to appropriate Associates for decisions and actions. 10% Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other Associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. 10% Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attempts to communicate with guest in guest's native language, if applicable. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Summons Bell Services Associates to escort guests to/from their rooms as appropriate. Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest. Operate various office machines. Performs duties as assigned by Director of Front Office and Front Office Manager PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking, standing
    $31k-38k yearly est. 60d+ ago

Learn More About Front Desk Agent Jobs

How much does a Front Desk Agent earn in Michigan City, IN?

The average front desk agent in Michigan City, IN earns between $23,000 and $33,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average Front Desk Agent Salary In Michigan City, IN

$27,000
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