Front Desk Agent - Airport
Front desk agent job in Bonner-West Riverside, MT
Join the Team at Montana's Premier Luxury Ranch Resort!
About Paws Up Montana:
Nestled on a breathtaking 37,000-acre ranch, Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.
Purpose:
We are seeking a talented Front Desk Agent- Airport to join our team. The Front Desk Agent- Airport will serve as the first point of contact for guests arriving at Missoula International Airport, warmly greeting them with professionalism and genuine hospitality. This role ensures the beginning of each guest's stay is seamless, welcoming, and aligned with the elevated standards of service expected throughout their resort experience.
This role blends front desk professionalism with logistical precision, warmly welcoming guests, managing multi-channel communication, facilitating reservations, and addressing service requests with professionalism and efficiency. The position also supports concierge services, transportation logistics, and interdepartmental collaboration to deliver personalized, high-touch service. By consistently embodying the resort's luxury standards and guest-first philosophy, this role plays a critical part in shaping memorable stays, resolving concerns with grace, and upholding operational excellence in all guest-facing responsibilities.
Ultimately, this role is integral to maintaining the luxury standards of the resort by delivering exceptional service, anticipating guest preferences, and ensuring operational excellence in all guest-facing interactions.
What We Offer:
Career Development and Advancement Opportunities
Employee Assistance Program (5 free counseling sessions)
Referral Bonus Program (Get paid $250 to recruit)
Carpool Reimbursement ($5-$20/Day)
Employee Discounts on Merchandise (30% on select items in our retail store)
Employee lunch provided
Primary Responsibilities:
Audit daily arrivals and departures, verifying accuracy of guest flight information and ensuring timely communication with all operational departments.
Monitor daily arrivals and ensure appropriate team coverage for personalized greetings.
Greet arriving and departing guests at the airport; capture required waivers and credit card authorizations efficiently and accurately.
Answer all incoming calls promptly and professionally, using Forbes service language and tone.
Serve as the first point of contact for guest service recovery situations, responding with empathy and a solution-oriented mindset.
Proactively manage and follow up on guest requests via phone, Fetch, and other platforms.
Provide thorough, accurate information on resort amenities, transportation, and activities.
Ensure Lexus Guest Profile entries are completed accurately in accordance with our Lexus partnership standards.
Monitor daily arrivals and ensure appropriate team coverage for personalized greetings.
Analyze guest feedback, identify trends, and collaborate with leadership to improve service and overall guest satisfaction.
Remain flexible with open availability to support the unexpected needs of the resort, including cross-department support.
Uphold a consistently positive and professional attitude, especially under pressure or during peak periods.
Perform regular shift audits and communication logs to ensure continuity and completeness of service.
Maintain clear and respectful communication with all departments and proactively support teamwork across the resort.
Maintain Forbes-ready work areas with a clean, organized, and service-focused environment.
Protect all guest information, past, present, and future, from disclosure to anyone outside the organization.
Refrain from discussing guest details, itineraries, room numbers, or stay patterns unless required for internal operations.
Use secure systems and communication channels when handling personal, billing, or travel information.
Adhere strictly to resort policies on data privacy, non-disclosure, and guest confidentiality.
Understand that confidentiality is a cornerstone of the guest trust and a non-negotiable standard of luxury service.
Work both on property and at the Missoula Airport.
Supportive Functions and Responsibilities:
Display hospitality and professionalism to our guests and team members at all times, take pride in representing Paws Up professionally with our guests and ensure that all transactions with guests are handled in a legal, ethical, and confidential manner.
Maintain a favorable working relationship with all Paws Up team members to foster and promote a positive working environment.
Maintain a clean and neat appearance at all times.
Perform work in a safe and high-quality manner.
Pick-up/drop-off guests from the airport, their accommodations and various locations on property
Drive and operate gasoline or diesel-powered multi-passenger vehicles to transport guests safely
Assist any other function of Front Office team as needed
Educational, Experience, Licensure Required:
High school diploma, GED or vocational training or job-related course work, preferred College degree
Minimum 2 years of experience in the hospitality industry, preferably Front Office.
Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills
Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
Has a friendly and professional manner under periods of high demands and with guest, team members, and management
Valid State Driver's License
Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auto-ApplyFront Desk Agent
Front desk agent job in Helena, MT
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Paid time off
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Agent, Reservations (Bozeman, MT)
Front desk agent job in Bozeman, MT
(15951) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
* Note that this position is based out of Bozeman, MT*
Job Summary
Handling all reservation inquiries efficiently while exhibiting interest, enthusiasm and professional image. Generate and optimize revenue by effectively following the selling strategies set by sales and revenue management. The reservation agent provides various planning and booking services including answering guest questions, making travel itinerary recommendations, and converting reservation inquiries to generate sales. Practice and promote the desired work culture around O&O our four core values.
Key Duties and Responsibilities
* Provide the highest level of guest service (verbal & written) always demonstrating One & Only Joy service standards
* Execute reservation sales from initial inquiry to conversion to confirmation
* Maintains up to date knowledge on sales strategies, rates, products, packages, facilities and inventory
* Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information
* Ensures accurate input of reservations details in the hotel property management system
* Secure timely, accurate and confidential reservations financial payment information
* Exercises proper selling, up-selling, cross selling and suggestive selling techniques to maximize property revenue
* Overcome guest objectives using OOMB relationship selling techniques
* Records and processes reservations via all channels and ensure response within 24 hours of receipt
* Maintains professional confidentiality of VIP and "special guests as directed by Manager
* Competently use of OOMB property technology such as OPERA PMS, SynXis and Office applications to manage reservations
* Efficiently processing prior-to-arrival guest confirmation correspondence with all required information accurately daily, while duly entering all guest information, including all requests and traces in the system
* Ensure every caller directed to the department receives an optimum level of services and care
* Treats internal and external customers fairly with respect, while developing effective customer networks
* Provide accurate, appropriate, relevant information about the resort and area attractions
* Develop strong local knowledge/ relationships with our local area partners such as Big Sky Resorts and Yellowstone National Park
* Knowledge of food and beverage, Wellness and Retail options at OOMB
* Achieve performance target (Key Performance Indicator) to ensure that agent's work supports and furthers the organization's goals
* Consistently follows the IFH call processing standard and achieve a minimum 85% LQA Reservation Mystery Shop score
* Participation in Reservation Self Audits conducted weekly to provide feedback and training opportunities
* Liaise with the Sales Department regarding booking of group rooms
* Input group reservations as directed
* Maintains a comprehensive filing system in the Reservations department
* Provides Team Leader and Manager with all relevant correspondence for late cancellation and no-show bookings to support the penalty charges
* Attend briefing and departmental meetings as required
* Attends all training programs as required by the business needs
* Demonstrates adaptability and flexibility according to the work demand
* Complies with the resort and department cost saving plans and initiatives
* Ensure compliance with all security and safety standards
* Understands and observes the department's general policies, standards and procedures
* Performs appropriate additional tasks as directed by the Team Leader and Manager according to the business needs
* To assist with any other duties as required by the Manager or another member of the management team
Skills, Experience & Educational Requirements
* A minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field
* Excellent communication skills, written and oral proficiency in English
* Experienced in using Opera system
* Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
* Strong interpersonal skills
* Organizational skills
Benefits
* Medical insurance - 80% of premium paid by employer
* Health Savings Account with $50 employer contribution per pay period
* Dental, vision & life insurance - 100% of premium paid by employer
* 5 weeks of PTO (Paid Time Off)
* 8 paid holidays
* Uniform provided & complimentary laundering
* Complimentary transportation to/from resort
* Complimentary meal per shift
* Subsidized housing based on availability
* Discounts at F&B outlets on property
* 14 nights per year at $100/night* at Kerzner Properties worldwide
* Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
* Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
* Frequent bending, twisting, stooping, reaching, and pulling
* Lifting and carrying of loads weighing up to 30 pounds
* Remaining in a stationary position for long periods
* Constantly operating a computer and other office productivity machinery
* Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Guest Services Agent - Hotel Pm Shifts - 3P-11P
Front desk agent job in Missoula, MT
Job Description
Are you a hospitality enthusiast with a passion for providing exceptional customer service? Best Western Plus Grant Creek Inn in Missoula, MT, is looking for a Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in experience. Your friendly demeanor and attention to detail will create a positive impression that sets the tone for a memorable stay.
Join us in delivering outstanding service and creating a welcoming atmosphere for travelers visiting beautiful Missoula! You can also gain an extra $1 per hour every shift if you arrive on time and work your entire scheduled shift! The schedule will be discussed during the interview. Apply today and be a key player in our guests' experience!
Compensation:
$15 hourly
Responsibilities:
Tasks:
Registering Guests.
Assigning rooms.
Taking payments.
Accommodating special requests.
Ensuring the Guests have a pleasant stay and smooth check-in/check-out.
Maintains an inventory of vacancies, reservations, and room assignments.
Possesses a solid knowledge of the property management system.
Make same-day and future guest reservations. Understand and follow cancellation procedures.
Answer multi-line telephone with approved greetings and direct appropriately.
Familiarity with room types, hotel information, and possessing sales skills to sell accordingly.
Resolves guests' complaints in a prompt and courteous manner.
Ensures customer privacy is protected.
Document incidents and relevant shift information with details and appropriately.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
Qualifications:
Experience in Customer Service or the Hospitality Industry.
Availability to work nights and weekends.
Basic computer skills/computer proficiency.
Strong Interpersonal Communication skills.
Strong Customer Service/Hospitality skills.
About Company
Best Western Plus Grant Creek Inn is a family-friendly hotel located in Missoula, Montana. Guestrooms feature flat-screen TVs with cable channels and streaming capability, as well as complimentary Wi-Fi. Tea and coffee-making facilities, refrigerators, and microwaves are also provided. This smoke-free hotel boasts an indoor pool, hot tub, sauna, steam room, and fitness center. Wi-Fi is free in public areas, and self-parking is also provided without charge. Airport transportation can be arranged as well. A complimentary buffet breakfast is served every morning, including fresh fruit, eggs, pastries, pancakes, and hot drinks.
Hotel Front Desk Clerk
Front desk agent job in Miles City, MT
Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:
$14 - $16 hourly
Responsibilities:
Field customer complaints when necessary
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Communicate with housekeeping to make sure guest rooms are ready
Guest Services - Greet guests, check them in and out, and provide a welcoming experience.
Reservations & Payments - Manage bookings, process payments, and ensure accurate records.
Communication - Answer calls, respond to guest inquiries, and provide information about the hotel and local area.
Issue Resolution - Address guest concerns or complaints professionally and escalate as needed.
Lobby & Front Desk Upkeep - Maintain a clean and organized front desk and lobby area.
Coordination - Work with housekeeping and maintenance to ensure rooms are ready and any issues are resolved promptly.
Security & Compliance - Follow hotel policies and procedures to ensure a safe and smooth operation.
Qualifications:
High school graduate, GED recipient, or equivalent
Working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Experience - Previous hotel or customer service experience is preferred, but not required.
Communication Skills - Strong verbal and written communication skills to interact with guests and team members professionally.
Technology Skills - Basic computer skills and familiarity with hotel reservation systems, or willingness to learn.
Customer Service - A positive attitude, problem-solving skills, and a commitment to guest satisfaction.
Organization & Multitasking - Ability to handle multiple tasks efficiently in a fast-paced environment.
Availability - Flexible schedule, including evenings, weekends, and holidays as needed.
Professionalism - Dependable, punctual, and able to maintain a professional appearance and demeanor.
About Company
Structure Hospitality is a Salt Lake City, Utah-based hotel management company that works with owners and investors to achieve record-breaking hotel performance. Our approach combines strategic operations, close attention to detail, and a team-oriented culture built around the success of our people and team members.
We focus on building strong relationships and delivering measurable success through transparency and results. With a growing portfolio of properties, we are dedicated to creating exceptional guest experiences and investing in the development and growth of our team members.
When you join Structure Hospitality, you're joining a company that values its people, prioritizes results, and is committed to your success.
Repossession Agent
Front desk agent job in Billings, MT
RMS - Repossession Agent
Are you a highly skilled individual who thrives in a fast-paced environment? Do you have a dynamic personality and enjoy working in the field? If yes, then this job is perfect for you!
Join Recovery Management Solutions (RMS), a U.S. based Financial Adjustment Services company, headquartered in Scottsdale, Arizona. We are currently seeking a Repossession Agent to locate and repossess various vehicles and equipment for Banks and Financial Lenders. As part of our team, you will have the opportunity to work on challenging and exciting assignments, while learning valuable skills in the Repossession industry.
Responsibilities:
Locate and repossess vehicles and equipment
Collaborate with team members to ensure successful operations
Adhere to company policies and procedures
Requirements:
No formal education required
Ability to work 10-hour shifts on-site
Full-time job type with paid time off, commission pay, and bonus pay
Work schedule
10 hour shift
Supplemental pay
Commission pay
Bonus pay
Benefits
Paid time off
Hotel Front Desk Clerk - Bozeman
Front desk agent job in Bozeman, MT
Job Description
The Country Inn & Suites in Bozeman, MT is currently seeking friendly individuals who enjoy providing excellent guest service. The Front Desk associate's primary responsibility is to ensure guest satisfaction by providing professional and courteous front desk service. The Front Desk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Customer service experience is preferred, but not required.
SKILLS & KNOWLEDGE:
Must have the ability to provide professional and courteous guest service.
Must have good time management skills and the ability to work with minimal supervision.
Must have good organizational skills, the ability to multitask and strong attention to detail.
Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
Must have the ability to maintain a positive and professional attitude when handling guest situations.
Must have a working knowledge of computers and basic math skills.
Customer service experience preferred, but not required.
ESSENTIAL FUNCTIONS:
Assists all guests in a professional and courteous manner.
Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information.
Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.
Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings.
Receives and processes telephone and walk-in reservations accurately.
Monitors the printer and fax machine to ensure prompt attention is given to documents received.
Maintains the cleanliness of the lobby area and performs laundry duties as needed.
Removes snow from hotel main entrance and sidewalks as needed.
Acts as manager on duty in the absence of the General Manager and/or Guest Service Manager.
Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.
Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
Performs all other duties as assigned.
Type: Part- Time
Shift: Open
Pay: $20 per hour
Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
Front Desk Attendant
Front desk agent job in Billings, MT
Job Description:
As a Front Desk Attendant at Kelly Inn, you will be the first point of contact for our guests. Your primary responsibility will be to provide top-notch customer service to ensure a positive and memorable experience for all visitors. Your duties will include:
Greeting guests with a friendly and welcoming attitude
Assisting guests with check-in and check-out processes
Answering phone calls and responding to guest inquiries
Handling reservations and room assignments
Providing information about hotel amenities and local attractions
Qualifications:
The ideal candidate for this position will possess the following qualifications:
Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Ability to work effectively in a fast-paced environment
Previous customer service experience is preferred
Flexibility to work various shifts, including evenings, weekends, and holidays
Position is currently part-time but can expand to full-time.
#hc209246
Front Desk Agent - Winter 2025/2026
Front desk agent job in Big Sky, MT
Hiring for Winter 2025-2026 season (November, 2025-April, 2026)
Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.
LMR VISION
Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.
SUMMARY
At the heart of every exceptional stay is a Front Desk Agent. As the first point of contact for our guests, you'll be a key part of creating lasting impressions. Your role will involve delivering seamless front desk and concierge services, managing check-in and check-out processes, providing thoughtful recommendations, and ensuring guests feel at home throughout their stay. This position is perfect for someone who thrives on meaningful interactions, enjoys problem-solving, and values teamwork.
We're seeking an individual with a genuine passion for hospitality, excellent communication skills, and a proactive attitude. The ideal candidate is resourceful, detail-oriented, and delights in exceeding guest expectations. If you love engaging with people, have a knack for logistics, and enjoy sharing insider tips about the local area, you'll feel right at home here.
ESSENTIAL DUTIES & RESPONSIBILITIES
Welcome guests warmly upon arrival and assist with check-in, check-out, and room assignments.
Maintain and update guest profiles in the Property Management System (PMS) to personalize experiences.
Provide guests with local recommendations for dining, activities, and transportation logistics.
Escort guests to their accommodations, highlighting cabin features and amenities.
Communicate guest preferences and arrival details with team members through daily reports and meetings.
Manage itineraries, address guest inquiries, and assist with activity scheduling or changes.
Transport guests around the property in company vehicles, often navigating snow and icy conditions.
Collaborate with housekeeping to ensure timely room readiness and special requests.
Handle guest mail, packages, and messages, ensuring prompt delivery.
Foster positive relationships with repeat guests, utilizing systems like ALICE to track preferences.
Support Nordic/Nature activities, retail services, and gear rentals as needed.
Step in to assist with transportation, luggage delivery, or housekeeping during peak periods.
Act as a brand ambassador, representing the property with professionalism and enthusiasm.
Uphold company policies, procedures, and service standards.
Assist other departments and contribute to shared responsibilities as needed, including snow removal and general Outpost upkeep.
QUALIFICATIONS
Valid driver's license required; must be comfortable driving in snow and icy conditions.
Due to company insurance requirements, must be at least 21 years of age to drive company vehicles.
Strong interpersonal and communication skills; ability to speak and write effectively in English.
Familiarity with the local area and a passion for sharing its highlights.
Proficiency in software systems, including Microsoft Office and Property Management Systems (PMS).
Ability to problem-solve, manage multiple tasks, and adapt to changing priorities.
Experience in hospitality or customer service preferred but not required.
Flexibility to work evenings, weekends, and holidays as needed.
WORK ENVIRONMENT
Regularly required to stand, walk, and move freely throughout the property.
Ability to lift and carry up to 50 pounds frequently and occasionally up to 75 pounds.
Comfortable working in a fast-paced environment with interruptions and shifting demands.
Frequent outdoor work in varying weather conditions, including snow, ice, and cold temperatures.
Seasonal role with the possibility of reapplication for future seasons.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
Seasonal employees are hired to work for a pre-determined period of less than 12 months. At the end of the temporary period, employment is terminated. If a seasonal employee wishes to be considered for future employment, they may reapply but will be considered a new employee for all purposes.
Hourly Employee & Seasonal Employee Benefits
At Lone Mountain Ranch, in addition to a competitive hourly wage, we offer a range of benefits to make your experience more rewarding.
Seasonal Bonus Program:
All hourly employees are eligible for our seasonal bonus program.
You will receive $1 per hour worked and $1.50 per overtime hour worked.
Employees who terminate or resign before the season ends will not participate.
If the season is shortened due to business levels, you will still receive the bonus.
Employees in short-term contracted positions, like Lone Mountain Rangers, are also eligible.
Staff Cafeteria:
Enjoy access to our staff cafeteria, offering 3 meals a day and a variety of grab-and-go items.
Ranch Gratuity:
In addition to your hourly rate, you will receive a ranch gratuity unique to Lone Mountain Ranch.
Ranch-Wide Activities:
During the summer, you have free access (space permitting) to activities like horseback riding, Lone Mountain Rangers, and Yellowstone National Park tours, as well as yoga.
In winter, enjoy access to 50 miles of cross-country ski trails.
Arrival:
Complimentary transportation is provided to and from the airport.
Uniforms:
Free uniforms are provided for your role at the ranch.
Opportunity to Transition to Full-Time:
After working a minimum of 1560 hours over a 12-month period, you can transition to full-time status.
Full-time benefits include vacation and sick pay, medical insurance (with the Ranch covering 80% of premiums), and voluntary dental, vision, and life insurance (employees are responsible for 100% of the premiums for these benefits).
Auto-ApplyReceptionist
Front desk agent job in Missoula, MT
Your experience matters
At Community Medical Center we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.
What we offer
Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off
Employee Assistance Program - mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
And much more...
Job Summary
Receptionist
Provide administrative support, performs as a receptionist, as well as clerical and customer service functions, as well as non-technical duties in Practices or Departments.
Qualifications & Requirements: High School Diploma Preferred
Essential Functions: Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.
Greets visitors and communicates with patients, providers, and other offices, departments, or facilities.
Places, answers, and directs phone calls and distributes messages.
Organizes, coordinates, and schedules meetings and appointments.
Keeps office area neat and tidy and monitors and orders office supplies.
Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
Coordinates work flow and complies records of office activities.
Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash, in offices or departments where payments are made or collected.
EEOC Statement:
(facility name) is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Auto-ApplyFront Desk Receptionist
Front desk agent job in Billings, MT
Job Description
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your efforts are recognized and appreciated? If so, we have the perfect opportunity for you! Our growing company is seeking a motivated and positive Front Desk Receptionist to join our team.
As the welcoming face and voice of our dealership, you will play a crucial role in creating a positive first impression. We're looking for someone with a winning attitude and a professional demeanor to represent our brand effectively. In this position, you will report to the Sales Manager and be responsible for managing incoming calls, directing inquiries, and providing essential clerical support.
Key Responsibilities:
Greet and assist on-site guests, identifying their needs and directing them to the appropriate personnel.
Answer and screen incoming phone calls, transferring them to the relevant department or personnel as needed.
Take messages and manage voicemail when staff members are unavailable.
Provide clerical support, including faxing, copying, and maintaining organized files.
Coordinate with vendors and manage their services.
Ensure the main voicemail is updated with office hours and special announcements, and assist callers with directions and information about our organization.
Receive and distribute mail to the Office Manager.
Conduct next-day customer delivery confirmation calls and orientations.
Stay informed about staff movements within the organization.
Collect and organize sales and greeter logs from the previous business day.
Physical Requirements:
Sitting and standing
Walking
Occasional lifting up to 20 lbs
Education and Experience:
High school diploma or GED required.
Compensation:
$15 - $17 per hour, depending on experience.
Schedule:
Full-time position.
Store hours: 9 AM - 7 PM, Monday to Saturday
Saturday shifts on rotation.
If you're ready to take the next step in your career and be a key part of our team, we want to hear from you!
Benefits
Excellent earning potential and advancement opportunities
Medical benefits package with multiple plan options to choose from, including vision and dental
401(k) retirement plan with employer match
On-site employee daycare
Holiday pay and vacation time
Employee discounts
Employee borrow program (take a camper and GO CAMPING)
Profit sharing
Bretz RV's Commitment to You
Opportunity to work in a family-oriented environment where work-life balance matters
Growth and advancement opportunities
Team building activities and events throughout the year
The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible
Relocation
Montana has become the spot to be. Kevin Costner and his Yellowstone in 1883 have single-handedly helped Montana become discovered. If you want to move here, please know that we have stoplights, hitching posts still exist in some small towns, and the church is still the busiest place to go on Sundays. It's a safe place to live and a great place to raise a family looking for adventure. The cost of living is far lower than in other parts of the country. If you've ever dreamed of moving to the Northwest, now may be the time to turn a dream into reality!
About Our Dealership
Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. Searching for a new camping trailer turned into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers.
Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.
Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. It's important to contribute to the communities in which we do business.
EEOC
Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Products and Brands:
RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.
Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.
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Guest Services Representative PT- Courtyard by Marriott
Front desk agent job in Billings, MT
Job Description
Join the highest quality Hotel and learn from the best! COURTYARD BY MARRIOTT is looking for a Full-Time Front Desk Agent. We are looking for someone friendly, courteous, and timely, and provides that hospitality spirit!
This position ensures guest satisfaction and revenue optimization through check-in, check-out, and the coordination of hotel services.
ESSENTIAL JOB FUNCTIONS:
Executes prompt, courteous, and accurate guest check-in and check-out.
Addresses questions or problems about Hotel rooms and rates.
Maintains room security by providing effective key control.
Answers telephones and responds appropriately to requests.
Respond to guest reservation requests.
Communicates with other departments to ensure proper handling of guests and groups.
Follows room inventory and monetary controls
Handles cash, makes change, and balances an assigned house bank. Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
Handles any quest compliments or complaints and takes action deemed necessary.
Assists other associates where needed.
HOURS AND ATTENDANCE:
Up to 25 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.
PHYSICAL AND MENTAL DEMANDS:
Must be able to use computer equipment and operate office equipment, such as telephones, copiers, fax machines, and various computer programs.
Must be able to stand for extended periods.
Must be able to effectively communicate with the public and other team members daily.
Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.
BENEFITS
Courtyard by Marriott offers excellent Medical, Dental, and Vision benefits after 60 days. Also includes sick leave and paid time off after 1 year.
Plenty of opportunities to grow and advance in your field and other departments in the hotel. Apply now to join the Courtyard by Marriott Team!
Front desk associate
Front desk agent job in Billings, MT
Front Desk Associate Job Description
Join Our Team at Laquinta Inns and Suites by Wyndham Billings in Billings MT!
We are currently seeking a reliable and dedicated individual to join our team as a Front Desk Associate. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience.
Hours Are 3pm -11pm
Key Responsibilities:
Able to work the front desk with a positive attitude and a welcoming demeanor.
Able to work the front desk efficiently, multitasking between answering phone calls, assisting guests with inquiries, and processing reservations.
Able to work the front desk accurately, ensuring all guest information is entered correctly into the system.
Able to work the front desk effectively, resolving any guest issues or complaints in a timely and professional manner.
Able to work the front desk collaboratively with other team members to ensure a smooth operation.
Qualifications:
Previous customer service experience is preferred.
Excellent communication skills and a friendly personality.
Strong attention to detail and organizational skills.
Ability to work in a fast-paced environment and stay calm under pressure.
Flexibility to work varying shifts, including weekends and holidays.
If you are looking for a rewarding opportunity to showcase your customer service skills and work in a dynamic hospitality environment, we want to hear from you!
About Laquinta Inns and Suites by Wyndham Billings:
Conveniently located in the heart of Billings, MT, La Quinta Inn & Suites by Wyndham Billings offers comfortable accommodations and modern amenities for both business and leisure travelers. Our hotel features spacious rooms, complimentary breakfast, a fitness center, indoor pool, and free Wi-Fi throughout the property. Whether guests are visiting for work or pleasure, our friendly staff is dedicated to providing a memorable stay for every guest. Come join our team and be a part of our commitment to exceptional hospitality!
Night Auditor/ Front Desk Agent
Front desk agent job in Glendive, MT
Night Auditor/Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a
Night Auditor/Front Desk Agent
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
Requirements:
Proven experience as a Night Auditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Education & Experience:
High School diploma or equivalent required
Stable work history required
Night Audit Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Front Desk Agent Responsibilities
Handle guest check-ins, check-outs, room assignments, and special requests
Take, modify, and cancel reservations according to hotel policies
Follow proper credit and cash handling procedures
Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
Maintain key inventory and request re-keying as needed
Verify accuracy of guest registration and payment details
Perform additional duties as assigned by the General Manager
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyGuest Service Agent - Homewood Suites Kalispell
Front desk agent job in Kalispell, MT
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
EOE/AA
A Guest Service Agent with Homewood Suites by Hilton is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will it be like to work for this Hilton Worldwide Brand?
Homewood Suites by Hilton exists to provide the touches, familiarity and comforts of home so that extended stay travelers can feel at home on the road. Guests enjoy the extra space and privacy of the suites, the casual atmosphere and the many homelike amenities and services. In fact, Homewood Suites by Hilton is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award-winning quality and the benefits of Hilton HHonors.
Homewood Suites by Hilton is one of Hilton Worldwide's ten market-leading brands. For more information visit ************************
If you appreciate the feeling of home and know what to do to make others feel at home, you may be just the person we are looking for to work as a Team Member with Homewood Suites by Hilton.
What will I be doing?
As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
Receive, input, retrieve and relay messages to guests, as needed
Auto-ApplyCross Trained Agent
Front desk agent job in Billings, MT
Job DescriptionSUMMARY:Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.
PRIMARY RESPONSIBILITIES:• Check in passengers and baggage using Cape Air's passenger service system• Make passenger reservations and rebook flights• Make boarding announcements• Provide extra assistance to passengers with special needs• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station• Share information with pilots/ramp/operations using radio communications• Organize ticket and cash reports• Handle delayed or missing baggage and process claims• Assure compliance with FAA and airport security procedures• Meet and marshal aircraft• Fueling Cape Air aircraft, if applicable to station operations• Load and unload passengers and their baggage• Escort passengers out to the aircraft• Additional duties as assigned QUALIFICATIONS:• Airline work experience preferred• Airline reservation system experience preferred• Must be at least 18 years old• Must hold a high school diploma or equivalent• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver's license valid in that location• Must be able to lift up to 70 lbs.• Basic computer skills required• Excellent communication and excellent customer service skills required• Ability to interact effectively with others• Ability to work independently and adapt to changing work priorities• Ability to communicate effectively, orally and in writing• Flexibility of schedule is a must• This position will often require working nights, weekends and holidays• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
Guest Service Representative
Front desk agent job in Bozeman, MT
Job DescriptionDescription:
We are seeking a friendly and professional Guest Service Representative to join our team at the Hilton Garden Inn. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable experience during their stay.
Key Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Address guest inquiries and resolve any issues or concerns promptly.
- Provide information about hotel amenities, services, and local attractions.
- Process reservations and manage room assignments using the hotel management system.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Handle cash and credit transactions securely and accurately.
- This position may be responsible for airport shuttles as needed.
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in customer service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using computer systems and hotel management software.
- Flexibility to work various shifts, including weekends and holidays.
Requirements:
FitLife Front Desk Attendant
Front desk agent job in Great Falls, MT
Welcome to FitLife, Great Falls, MT! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking for individuals with contagious personalities, desire to improve, passion for fitness, and looking to have a blast at work! Perks of the job:
Competitive pay
Fast paced work environment
Free gym membership
So, who are we looking for?Someone with a certain level of social intelligence:
You will be working with many different personality types with members and on staff.
You will need to give the greatest care and best attitude with our members.
Someone that looks forward to maintaining high standards.
You work hard and go straight for the goal.
You are excited about meeting new people.
You have a positive attitude and look forward to helping others.
Auto-ApplyNight Auditor
Front desk agent job in Anaconda-Deer Lodge, MT
Job DescriptionAre you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today! Compensation:
$12.00 - $14 hourly
Responsibilities:
Perform additional bookkeeping, administrative, and accounting procedures as required
Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
Make sure every hotel guest has a pleasant stay
Qualifications:
Overnight shift; requires flexible hours
Excellent customer service and communication skills are required
Experience in the hospitality industry or guest services is preferred, but not required
Must be computer proficient; experience with accounting or reservation software is a bonus
About Company
We are a new hotel located in Anaconda, Montana.
Afternoon / Evening Guest Services Representative- Delta Hotels HELENA
Front desk agent job in Helena, MT
Come join the highest quality Hotel and learn form the best! DELTA HOTELS BY MARRIOTT is looking for a Full-Time Front Desk Agent. We are looking for someone who is friendly, courteous, timely and provides that hospitality spirit!
This position ensures guest satisfaction and revenue optimization through check-in, check-out and the coordination of hotel services.
ESSENTIAL JOB FUNCTIONS:
Executes prompt, courteous and accurate guest check-in and check-out.
Addresses questions or problems pertaining to Hotel rooms and rates.
Maintains room security by providing effective key control.
Answers telephones and responds appropriately to requests.
Responds to guest reservation requests.
Communicates with other departments to ensure proper handling of guests and groups.
Follows room inventory and monetary controls
Handles cash, makes change and balances an assigned house bank. Counts cash and other methods of payment at the end of the shift to verify and balance the house bank.
Handles any quest compliments or complaints and takes action deemed necessary.
Assists other associates where needed.
HOURS AND ATTENDANCE:
Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays and overtime.
PHYSICAL AND MENTAL DEMANDS:
Must be able to use computer equipment and operate office equipment, such as telephones, copiers, fax machines, and various computer programs.
Must be able to stand extended periods.
Must be able to effectively communicate with the public and other team members on a daily basis.
Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.
BENEFITS
Delta Hotel offers excellent Medical, Dental, and Vision benefits after 60 days. Also includes sick leave and paid time off after 1 year.
Plenty of opportunities to grow and advance in your field and other departments in the hotel. Apply now to join the Delta Hotel Team!