Front desk agent jobs in New Mexico

Base Pay: Starts at $17/hr depending on experience Location: Ticket Offices and Ski School Building Employee Type: Hourly, non-exempt Job Category: Winter Seasonal, full-time or part-time, with the potential to become year-round Leadership Responsibilities: No Required Certs or Licenses: 1 year Customer Service Attendance: Regular, predictable, punctual, and in-person attendance is essential, includes weekends and holidays as scheduled Estimated start date: Early December Minimum Age: 18 Typical Shift: 7:30a-4:30p. Qualifications: At least 1 year customer service. Computer skills: Spreadsheet & Word Processing Software, Google Drive Employee Housing: ************************************************************* Employee Benefits: ************************************************************** There are multiple positions within the Ticket Office: Ticket Cashier & Ski School Ticket Cashier Ticket Cashiers are responsible for selling lift tickets, night skiing tickets, season passes, and tubing passes to customers. Ski School Ticket Cashier is responsible for selling children, adult and adaptive ski school packages to customers. These positions include cash handling, operating a Point of Sales system, providing customers with resort information, answering guest questions, and resolving issues. Shifts may include morning, afternoon, evening, and split shifts or a combination of shifts. Applicants must possess strong customer services skills, be able to communicate effectively, and be able to maintain a positive attitude in a demanding environment. In these roles, a successful candidate: Has viscous attention to detail and works hard to get details correct by digging in and taking ownership for learning processes. Consistently arrives to work on time and maintains good hygiene. Has excellent computer skills and gets up to speed quickly. Goes above and beyond (smiles, is outgoing and friendly, engages the guest) to ensure a positive guest experience while maintaining quick transaction times, providing accurate information, and following policies and procedures. Interacts with co-workers and other team members in a friendly and helpful manner. Essential Duties and Responsibilities include the following: (other duties may be assigned) Cash Handling, credit card sales, and End of Day Reports Operate a Point-of-Sale system Provide customers with resort information Knowledgeable of all mountain activities Stay up to date with current events and sales packages Answer guest questions Resolve issues Coordinates pre-purchased tickets/packages Sells Season Passes Keeps track of promos, daily reports Cross Train with Ski School Ticket Office & Fulfillment Occasional snow shoveling & other maintenance Maintain a clean professional office space Reservation Agent The Reservation Agent provides guest service to customers making reservations for mountain activities. The successful candidate must possess strong sales and customer service skills, in person as well as over the phone, be able to communicate effectively, perform all tasks with complete accuracy, and be able to maintain a positive attitude in a demanding environment. This position will work closely with Fulfillment Agents and Ticket Cashiers. In this role, a successful candidate: Has strong customer service skills and communicates clearly and effectively. Consistently arrives to work on time and maintains good hygiene Has a passion for assisting customers and providing an excellent customer experience. Is able to problem solve to find solutions. Interacts with co-workers and other team members in a friendly and helpful manner. Pays acute attention to detail to ensure accuracy. Essential Duties and Responsibilities include the following: (other duties may be assigned) Speaks with guests by phone in a prompt and efficient manner to assist with accurate reservation selection, pricing, payment, and reservation confirmation, along with other pertinent information. Exhibits working knowledge of computers and printers as well as maintaining files and tracking systems. Stays educated on all of the products offered, including availability, restrictions, requirements, and prices. Implements internal and external customer communication, proper sales procedures in creating accurate reservations and in operating computer software and printers to store and receive reservation data. Makes changes to existing reservations as necessary, facilitates cancellations and refunds in compliance with company policies and processes. Will work closely with the CSSC Sales Associates, Winter Ticket Office Staff, Ski and Snowboard School Staff, and Rental Shop Staff to ensure seamless customer service experience to guests. Fulfillment Agent The Fulfillment Agent is responsible for fulfilling reservations made online or by phone and will work closely with the Reservations and Ticket Cashiers. This role will consist of properly printing and preparing tickets, prepping guest packets, and reviewing and entering data. The successful candidate must be very detail orient, able to maintain accuracy in a fast-paced environment, and must an outgoing and friendly demeanor. In these roles, a successful candidate: Has strong customer service and communication skills. Consistently arrives to work on time and maintains good hygiene. Pays very close attention to detail and ensures information is accurate. Interacts with co-workers and other team members in a friendly and helpful manner. Adapts to busy environment and is flexible to tasks assigned to them. Essential Duties and Responsibilities include the following: (other duties may be assigned) Reviews and audits orders prior to printing; This includes checking for proper arrival dates, age, height, weight, shoe size, phone numbers, email etc. Prints Lift Tickets, Lesson Tickets, Tubing Tickets, Rental Slips and may print Season Passes. Prepares packets 24 to 48 hours prior to arrival; Fulfills all CSSC Reservation Packets 48 hours in advance, then distributes CSSC Packets and check for accuracy with CSSC personnel. Fulfills all other reservations and creates packets 24 to 48 hours in advance. Delivers packets to the pick-up window at the Winter Ticket Office. Will also be responsible for keeping fulfillment area clean, neat, organized and well stocked. Must be able to consistently lift heavy objects (up to 50 lbs.). Checks to ensure 1 Risk Waivers are signed before distributing packets. Facilitates cancellations and refunds with the resolutions team. Will Send confirmations emails as needed. Will work closely with the CSSC Sales Associates, Winter Ticket Office Staff, Ski and Snowboard School Staff, and Rental Shop Staff. About Angel Fire Resort: Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Employees come from all over the world for our winter and summer seasons, which makes for a unique and diverse team to work with. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors-including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $16 - $18 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

The TownePlace Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to employee discounts, health, dental, vision, and a 401(k) with matching. Welcoming guests as they check in and providing outstanding service is a high priority. Night Auditors are personally involved in the daily operations and success of the hotel. The main aspect of the job is to conduct all nightly-related duties while operating the hotel's front desk systems for PBX, reservations and check-in/check-out to ensure the guest's stay is as efficient and friendly as possible. We want to exceed our guest's expectations and always go that extra mile to prove how important they are to our success. Major Duties: Assisting guests with the check-in and check-out process, including the computation and collection of payment. Complete and verify all audit paperwork and shift reports. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to GM and other desk staff. Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc). Handling guest's concerns immediately and requesting management assistance if necessary. Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc). Ensuring through their action, the highest level of guest satisfaction possible. Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests. Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk. Typically handles both the duties of the front desk agent and some of the duties of the accounting department. Tracks room revenue, occupancy percentages, and other front office operating statistics. Always represent the hotel in a positive manner; SMILE. Other duties as assigned

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering. Job Description Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out. Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies. Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments. Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere. Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department. Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests. Qualifications 1 year in a similar role Strong interpersonal and communication skills Ability to handle multiple tasks efficiently Familiarity with hotel management systems and basic computer skill Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position starting at $16.00 DOE plus benefits. Located in Albuquerque, NM. Working out of our Corporate Office. Job Overview: A Reservation Agent at the Central Reservations Office is responsible for ensuring guest satisfaction through booking guest requests to secure rooms within the property while being courteous and accurate to maximize hotel revenues. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Works under the direction of the Reservations Manager. Maintain positivity and professionalism with guests, team members, and external partners. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Books guest reservations for individuals and/or groups that are requested either by phone or from within the hotel using the reservations system. Upsells rooms where possible according to established procedures to maximize hotel average room rate; utilizes yield management strategies to ensure a full house whenever possible. Processes cancellations, revisions and information updates on changes; processes guest reservation requests for other hotels within the hotel system. Ensures proper verbiage is used when answering the phones and selling hotel rooms. Provides accurate information about the city and the surrounding attractions when asked by guests; mails hotel-specific information sheets and brochures to guests as requested. Stays informed of current rates, rate changes, and all promotions. Completes daily logs to record the number of calls, bookings and cancellations. Collaborate with staff development and provide required feedback and assist to answer all incoming calls and manage all online inquiries. Process all incoming reservations received via rooming list, email, in house correspondence and any other source. Other duties as assigned consistent with the functions of this position as needed. Environment: Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights. Great work environment with a wonderful view of the city Benefits: Part-time employees receive: Dental, Vision and 401k! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k! Requirements High school graduate or equivalent. Pleasant speaking voice. Excellent written and verbal skills. Must be able to type accurately (30 words per minute). Experience in hospitality reservations sales or front desk is preferred. Strong communication skills and excellent customer service practices. Detailed and sales oriented. Ability to work in a fast-paced environment for 8 hours or more, including sitting, walking, and standing. Ability to work a flexible schedule, including long hours, nights, weekends, and holidays. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Salary Description $16 Hourly DOE

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences. Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. What sets us apart? We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive. Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. POSITION DESCRIPTION A Guest Service Agent handles the daily front desk operations of the resort, ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays. Responsibilities 1. Handles daily front desk operations, ensuring the highest standards of service. 2. Welcomes incoming guests to the resort. 3. Registers guests in an efficient and friendly manner, with a smile. 4. Is prompt and courteous, paying great attention to detail. 5. Resolves guest issues in an empowered manner. 6. Maintains a calm, positive presence when confronted with difficult situations. 7. Communicates with other departments to resolve guest issues. 8. Uses various communication tools: guest texting app, radio, telephone. 9. Answers incoming phone calls in a prompt and friendly manner. 10. Uses systems at the front desk to process all data: V1, Agilysys. 11. Follows all operational policies (SOPs), including safety and security protocols. 12. Handles cash in accordance with all applicable procedures. 13. Supports other team members and departments as needed. 14. Maintains complete knowledge of all resort features and services. 15. Maintains a consistent presence at the front desk. 16. Checks guests out in a friendly and courteous manner, with a smile. 17. Welcomes guests back. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management. Qualifications 1. Experience in a hospitality setting preferred. 2. High school diploma (or equivalent); hospitality degree or certificate a plus. 3. Computer skills, experience and aptitude to include MS Office software. Knowledge of property management systems a plus. 4. Reliability, punctuality and professional communication skills are critical. 5. Ability to work under pressure with a high level of patience and customer service. 6. Accurate cash handling skills required. 7. CPR and first aid certification a plus; willing to be trained in same. 8. Ability to work evenings, weekends, weekdays, and holidays required. 9. Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds. 10. The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner. If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ojo Spa Resorts Discounts and Perks: Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: Mission based company with values you can trust Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods Employee Assistance Program (EAP) Paid Sick Time Paid Time Off Ongoing training to build critical skills for current and future roles Numerous Growth & Developmental Opportunities Competitive Compensation Discounted Employee Lunch Free Lunch/Dinner on Thanksgiving & Christmas Employee Appreciation Lunches Above and Beyond Awards - Ojo Bucks for eligible employees Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 40% off Spa Treatments (includes private pools and private Ojitos) 40% off at the Restaurants 20% off at the Gift Shops Discounted Lodging Rate Hiking Trails Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations: Only 25 miles away from Espanola, NM. Abiquiu, NM, is located only 31 miles away from our resort. Pojoaque, NM, is conveniently located only 34 miles away. Taos, NM, is a short 40-mile drive from Ojo Caliente. Los Alamos, NM, is just 42 miles away. Santa Fe is 50 miles away. Make Ojo Spa Resorts your next career destination! To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com

Job DescriptionThe Role: Family Smiles LLC in Albuquerque, NM is hiring Part-Time Dental Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. Bilingual (Spanish) candidates are preferred, as well as Saturday availability. This role provides an entry level platform to understand the dental healthcare business, while simultaneously providing a pivot towards upward mobility to positions such as Lead Front Desk, Dental Assistant, Lead Dental Assistant, Assistant Office Manager and Office Manager. This is a part-time role (typically around 20-25 hours/week). For full time employment, please apply to other positions posted. Who Are We: Family Smiles LLC is a dynamic, growing company. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities. Benefits: Competitive compensation Career mobility and advancement Career training and development Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Bilingual (Spanish) - preferred Customer Service experience Dentrix and/or Eaglesoft Part-time / Saturday availability KOS Services Inc. / Family Smiles LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. Maintain professional relationships with owners, guests, and vendors. Review, update, and manage property notes and folios. Resolve owners and guest-related issues. Coordinate and prioritize maintenance requests. Create, close, and modify work orders and property blocks. Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders. Create, modify, and cancel reservations. Process payments, adjust payment schedules, and code auto-payment exclusions. Revise reservation folios and property details in the reservation management system. Change rental rates and add fees. Adjust pricing and discount codes. Update reservation folios and property details in the reservation management system. Quote reservation pricing using internal systems and property details. Create account records by effectively communicating with owners and guests via the reservation management system. Run reservation and maintenance reports and monitor various system alerts daily. Stay abreast of the conditions and needs of each property. Troubleshoot customer service and maintenance issues. VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees. Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company. Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure! Proficiency with document management, databases, and spreadsheets. Working knowledge of Microsoft applications. Strong organizational skills with the ability to multitask and problem-solve. Excellent communication skills. Valid driver's license, auto insurance, and reliable transportation for travel between locations while working. Must be eligible to work in the United States and pass a background screening. Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned. Sitting - 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Organize, multitask, and problem-solve. Combination of indoor and outdoor workspaces.

Job Details 340 HWY 68 - SAN JUAN PUEBLO, NM Full-Time/Part-Time None AnyDescription Ensure quality guest service by greeting guests in a cheerful and efficient manner. Provide outstanding service while maintaining all accounts and ensuring all guests requests are handled properly. JOB REQUIREMENTS: Greet all arriving and departing guests with a positive and cheerful manner. Efficiently assist with check-in, check-out, posting and auditing procedures, with attention to detail, pertaining to all guests accounts. Respond to all guests inquiries in a positive and courteous manner. Responsible for maintaining and safeguarding monetary banks. Provide information to all guests regarding the hotel, casino, local services, attractions and locations for business, dining and entertainment. Use cash handling and credit card balancing procedures to complete daily shift in accordance to hotel policy. Respond to all guest complaints or issues in a hospitable and efficient manner focusing on guest satisfaction. Log and/or inform appropriate supervisor of discrepancies. Maintain strict confidentiality and professionalism at all times. Make reservations using proper procedures and telephone etiquette. Up-Sell of room types and promotion of casino enterprises. Must be familiar with the hotel, casino, services we offer, including nightly specials and events and the image we wish to project. Assist management with the group check-ins and ensure all communication is updated for all parties involved. Continuous communication with housekeeping- early departures, late check-outs etc. Performing other duties as assigned and being an overall team player. Qualifications EDUCATION/EXPERIENCE/SKILLS: Must have a High School Diploma or equivalent. Previous hotel experience in Front Desk and Reservations. Ability to access, read, and accurately input information using a moderately complex computer system. Must be a team player with a cooperative and positive attitude PHYSICAL/MENTAL DEMANDS: Ability to concentrate in very fast-paced environment and exercise good judgment in evaluating situations and taking effective actions. Present ideas effectively both orally and written. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, or crouch. The employee may occasionally be required to lift more than 25 pounds. The employee must have the ability to continuously look at a monitor for long periods of time and also have the ability to hear and hold conversations over the phone and front desk with continuous noise and distraction. EQUIPMENT TO BE USED: PBX phone system, keyboard, fax/copier, key card machine, cash register, 10 key calculator WORKING CONDITIONS: Ability to work in a casino environment, in the midst of noise, crowded situations, etc.

Responsible for accurately recording audits daily totals in a timely manner, thereby ensuring smooth and efficient operations in the Revenue Accounting Department. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: Enters daily information into Revenue Audit Report forms; runs back-up reports. Prepares journal entries; tracks coupons used on property; sorts and records complimentary receipts. Reconciles accounts on a regular basis, with respect to Revenue Audit. Assists with the monitoring of all financial activities on property, with respect to Revenue Accounting, to ensure that all applicable laws, rules, regulations and controls of the company, the Federal and State Tax Commissions, and the Gaming Commission are enforced throughout the Revenue Accounting Department. Evaluates various situations, with respect to Revenue Audits, and determines how best to handle same. Ensures a maximum level of company-wide service and satisfaction, in the area of Revenue Accounting, is achieved and maintained. Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings. Held accountable for the accuracy and thoroughness of departmental records and reports. Keep all areas clean and sanitized as directed. Responsible for maintaining a consistent, regular attendance record. Assists retail and resort departments in month end inventory count. Other duties as assigned. QUALIFICATIONS: High School diploma or GED required. Some college courses in accounting or related area preferred. Must be 21 years of age or older

Job Details Portales, NM Clovis, NM Day Hospitality - HotelDescription "Ambience Hospitality is a hotel and property management company. Our clients and owners hire our professional services to operate hotels and other properties on their behalf. As an associate of the property you are an employee under the management of Ambience Hospitality. The following covers the basic elements of the job listed, according to the expectations and requirements of Ambience Hospitality. This job description is not intended to be an exhaustive or all-inclusive list of expectations. Please see your General Manager for specific duties and expectations relevant to the property. Position Summary: The Front Desk Agent serves as the first point of contact for guests and is responsible for delivering exceptional customer service, checking guests in and out, handling reservations, and addressing guest inquiries and concerns in a timely and professional manner. Key Responsibilities: Greet and welcome guests warmly upon arrival. Perform check-in and check-out procedures accurately. Manage phone calls, emails, and in-person inquiries. Take, modify, and cancel reservations using the property management system (PMS). Provide guests with information about hotel amenities, local attractions, and directions. Handle guest requests and resolve complaints efficiently and professionally. Process payments and verify methods of payment. Ensure accurate billing and maintain guest folios. Maintain a clean, organized, and presentable front desk and lobby area. Follow hotel procedures for handling lost and found, security, and emergencies. Coordinate with housekeeping and maintenance to ensure guest satisfaction. Assist with laundry and general hotel cleanliness as needed. Complete end-of-shift reports and communicate relevant information to the next shift. Qualifications Qualifications: High school diploma or equivalent; hospitality or customer service experience preferred. Strong communication and interpersonal skills. Proficient in using computers and hotel reservation systems. Ability to multitask and remain calm under pressure. Flexible availability, including weekends and holidays. Professional appearance and demeanor. Physical Requirements: Ability to stand for extended periods. Occasionally lift up to 25 pounds.

The TownePlace Suites by Marriott is looking for a Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry. The position starts at a wage of $14.00 per hour increasing to $15.00 per hour after successful completion of the first 90 days. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave and hotel discounts throughout the Marriott system. You are often time's the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest. Major Duties: Assisting guests with the check-in and check-out process, including the computation and collection of payment. Complete and verify all audit paperwork and shift reports. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to GM and other desk staff. Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc). Handling guest's concerns immediately and requesting management assistance if necessary. Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc). Ensuring through their action, the highest level of guest satisfaction possible. Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests. Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk. Typically handles both the duties of the front desk agent and some of the duties of the accounting department. Tracks room revenue, occupancy percentages, and other front office operating statistics. Always represent the hotel in a positive manner; SMILE. Other duties as assigned

Full-time Description Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences. Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. What sets us apart? We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive. Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. POSITION DESCRIPTION A Guest Service Agent handles the daily front desk operations of the resort, ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays. Responsibilities 1. Handles daily front desk operations, ensuring the highest standards of service. 2. Welcomes incoming guests to the resort. 3. Registers guests in an efficient and friendly manner, with a smile. 4. Is prompt and courteous, paying great attention to detail. 5. Resolves guest issues in an empowered manner. 6. Maintains a calm, positive presence when confronted with difficult situations. 7. Communicates with other departments to resolve guest issues. 8. Uses various communication tools: guest texting app, radio, telephone. 9. Answers incoming phone calls in a prompt and friendly manner. 10. Uses systems at the front desk to process all data: V1, Agilysys. 11. Follows all operational policies (SOPs), including safety and security protocols. 12. Handles cash in accordance with all applicable procedures. 13. Supports other team members and departments as needed. 14. Maintains complete knowledge of all resort features and services. 15. Maintains a consistent presence at the front desk. 16. Checks guests out in a friendly and courteous manner, with a smile. 17. Welcomes guests back. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management. Qualifications 1. Experience in a hospitality setting preferred. 2. High school diploma (or equivalent); hospitality degree or certificate a plus. 3. Computer skills, experience and aptitude to include MS Office software. Knowledge of property management systems a plus. 4. Reliability, punctuality and professional communication skills are critical. 5. Ability to work under pressure with a high level of patience and customer service. 6. Accurate cash handling skills required. 7. CPR and first aid certification a plus; willing to be trained in same. 8. Ability to work evenings, weekends, weekdays, and holidays required. 9. Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds. 10. The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner. If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ojo Spa Resorts Discounts and Perks: Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: Mission based company with values you can trust Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods Employee Assistance Program (EAP) Paid Sick Time Paid Time Off Ongoing training to build critical skills for current and future roles Numerous Growth & Developmental Opportunities Competitive Compensation Discounted Employee Lunch Free Lunch/Dinner on Thanksgiving & Christmas Employee Appreciation Lunches Above and Beyond Awards - Ojo Bucks for eligible employees Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 40% off Spa Treatments (includes private pools and private Ojitos) 40% off at the Restaurants 20% off at the Gift Shops Discounted Lodging Rate Hiking Trails Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations: Only 25 miles away from Espanola, NM. Abiquiu, NM, is located only 31 miles away from our resort. Pojoaque, NM, is conveniently located only 34 miles away. Taos, NM, is a short 40-mile drive from Ojo Caliente. Los Alamos, NM, is just 42 miles away. Santa Fe is 50 miles away. Make Ojo Spa Resorts your next career destination! To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com INDOSRHP

Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Positions ranging from $13.50-$15.50 DOE plus benefits. Located in Las Cruces, NM. Working out of our Hilton Garden Inn. Essential Duties and Functions/Responsibilities/Tasks: Maintain high level of positive and professional approach with coworkers and guests. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Assign guests to their rooms before arrival, communicating the care that is taken to make their stay comfortable and safe. Respond to guest challenges and find the appropriate resolution in a timely and professional manner. Comply with safety and sanitation regulations and standards at all times Benefits: Part-time employees receive: Dental, Vision and 401k! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k! Requirements Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Salary Description $13.50-$15.50 Hourly

The Role: Family Smiles LLC in Albuquerque, NM is hiring Part-Time Dental Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. Bilingual (Spanish) candidates are preferred, as well as Saturday availability. This role provides an entry level platform to understand the dental healthcare business, while simultaneously providing a pivot towards upward mobility to positions such as Lead Front Desk, Dental Assistant, Lead Dental Assistant, Assistant Office Manager and Office Manager. This is a part-time role (typically around 20-25 hours/week). For full time employment, please apply to other positions posted. Who Are We: Family Smiles LLC is a dynamic, growing company. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities. Benefits: Competitive compensation Career mobility and advancement Career training and development Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Bilingual (Spanish) - preferred Customer Service experience Dentrix and/or Eaglesoft Part-time / Saturday availability KOS Services Inc. / Family Smiles LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Job Details Portales, NMDescription "Ambience Hospitality is a hotel and property management company. Our clients and owners hire our professional services to operate hotels and other properties on their behalf. As an associate of the property you are an employee under the management of Ambience Hospitality. The following covers the basic elements of the job listed, according to the expectations and requirements of Ambience Hospitality. This job description is not intended to be an exhaustive or all-inclusive list of expectations. Please see your General Manager for specific duties and expectations relevant to the property. Job Title: Other Names: Full/Part Time: Department: Classification: Guest Service Agent Front Desk Clerk Can be Either Service Desk Non-exempt Environment: Reports to: In-doors, standing, some lifting less than 40 pounds Front Office Manager, Hotel Supervisor, Assistant General Manager, General Manager Education: High School Diploma, or equivalent General Overview Hotel Guest Service Agent (or Representative) greets and welcomes guests to the hotel and makes them feel comfortable in their environment. The Guest Service Agent (GSA) must maintain a friendly and helpful attitude to guests, customers, clients and visitors. The GSA must professionally provide services to accommodate guests by registering and assigning rooms to guests, issuing room keycards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Tasks Greet, register, and assign rooms to guests Contact housekeeping or maintenance when guests report problems Issue room keys Make and confirm reservations Verify customers' credit, and establish how the customer will pay for accommodations Keep records of room availability and guests' accounts, manually or using computer Post charges, such as those for rooms, food, telephone calls, accurately to ledgers manually or by using computer Review accounts and charges with guests to ensure accuracy during the checkout process Record guest comments or complaints, referring customers to managers as necessary Compute bills, collect payments, and make change for guests Transmit and receive messages, using telephone or switchboard Answer inquiries pertaining to hotel services, guest registration, and travel directions Advise housekeeping when rooms have been vacated and are ready for cleaning Perform bookkeeping activities such as balancing accounts and conducting nightly audits Clean and maintain lobby and common areas, such as restocking supplies and emptying trash receptacles Prepare for basic food service, such as setting up breakfast, or coffee and tea supplies Sort and rack incoming mail and messages Deposit guests' valuables in hotel safes or safety-deposit boxes Technology Skills Data base user interface software Electronic mail software Facilities management software (Property Management System) Office suite software - word processing, spreadsheet, presentation Tools Used Automated attendant systems Automatic call distributor Music or message on hold player Personal computers (PC) Premise branch exchange (PBX) systems Vacuum cleaners Voicemail systems Calculator or adding machines Knowledge Customer Service and Personal Service English Language Public Safety and Security Clerical Computers and Electronics Administration and Management Mathematics Sales and Marketing Economics and Accounting Telecommunications Personnel and Human Resources Education and Training Communications and Media Law and Government Transportation Chemistry Food Production Geography Philosophy and Theology Skills Social Perceptiveness Speaking Service Orientation Active Listening Coordination Complex Problem Solving Judgement and Decision Making Management of Personnel Resources Monitoring Reading Comprehension Time Management Critical thinking Instructing Negotiating and Persuasion Writing Active Learning and Learning Strategies Mathematics Quality Control Analysis Management of Material Resources Troubleshooting Operation and Control Equipment selection and Maintenance Abilities Oral Comprehension and Expression Speech Clarity and Recognition Near Vision and Far Vision Problem Sensitivity Category Flexibility Deductive and Inductive Reasoning Written Comprehension and Expression Fluency of Ideas Originality Selective and Auditory Attention Number Facility Finger Dexterity Memorization Perceptual Speed Speed of Closure Spatial Orientation Wrist-Finger Speed Peripheral Vision Work Activities Interacting with computers and other electronic devices Getting information Working directly with the public Establishing and maintaining interpersonal relationships Making decision and problem solving Communicating with supervisors and peers Resolving conflicts and negotiating with others Processing information Updating and using relevant knowledge Documenting or recording information Performing administrative activities Organizing, planning, and prioritizing work Communicating with persons outside organization Coordinating the work and activities of others Selling or influencing others Assisting and caring for others Training and teaching others Monitor processes and surroundings valuating information to determine compliance with standards

We are seeking a highly motivated and professional Front Desk Agent to join our team at Quality Inn Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date. Minimum Qualifications: High school diploma or equivalent Excellent communication and customer service skills Ability to work flexible hours, including weekends and holidays Proficient in Microsoft Office and basic computer skills Ability to stand for extended periods of time Preferred Qualifications: Previous experience in a hotel or hospitality industry Fluency in a second language Experience with hotel reservation software Responsibilities: Greet guests in a friendly and professional manner Check guests in and out of the hotel Answer guest inquiries and provide information about hotel services and amenities Handle reservations and manage room inventory Ensure accuracy of guest information and resolve any issues or complaints Skills: As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.

Full-time Description Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking Reservations Agent to join our diverse and inclusive team. Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests. Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion. Position Description The Reservationist is responsible for creating an outstanding first impression over the phone, driving resort sales by presenting the resort experience to our guests, providing exceptional service by anticipating guests' needs and assisting in booking reservations at the resort spa, restaurant and for other resort amenities and activities. This position must have the flexibility to work various shifts on weekends, weekdays, holidays and/or evenings with availability to cover unexpected reservationists' absences based on the evolving needs of the business. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Guest Interaction: Answer telephone calls and emails in the reservation department promptly, courteously, enthusiastically, and according to established protocols. Assist guests with inquiries about room availability, amenities, services, and special promotions. Provide detailed information about the resort, local attractions, and travel recommendations. Explain resort policies (e.g., check-in/out, smoking) during the reservation process to ensure a smooth experience and minimize surprises and misunderstandings. Booking Management: Process reservations accurately, ensuring all guest details are correctly entered into the reservation system. Update and modify existing reservations as needed, including cancellations, changes, and special requests. Maintain a high level of accuracy in handling guest bookings to prevent overbooking and ensure guest satisfaction. Input complete guest reservation information into reservation and resort management systems accurately and according to established protocols. Sales and Upselling: Identify opportunities to upsell rooms, packages, and additional services to maximize revenue. Communicate promotional offers and packages to potential guests effectively. Follow up with guests regarding potential upgrades and additional services prior to their arrival. Upsell rooms and treatments where possible according to established procedures to maximize resort average room rate and revenue. Guest Records and Documentation: Maintain organized and accurate records of all reservations, including payments, guest preferences, and special requests. Generate daily, weekly, and monthly reports on booking statistics and revenue. Handle confidential guest information with the highest degree of integrity. Coordination and Communication: Coordinate with other departments (housekeeping, front desk, etc.) to ensure smooth operations and guest satisfaction. Communicate guest needs and preferences to relevant departments to ensure a personalized guest experience. Resolve any issues or discrepancies related to reservations efficiently and professionally. Maintain complete knowledge of all resort features/services, room types, room rates, packages, promotions, and dining options. Customer Service: Provide exceptional customer service by addressing guest concerns and resolving issues promptly. Handle difficult or irate guests with patience and professionalism, seeking solutions that ensure guest satisfaction. Gather feedback from guests and relay important information to management for continuous improvement. Assess guest requests and inquiries, offering creative suggestions and recommendations tailored to each guest's or party's unique needs. Technology and System Use: Utilize the resort's reservation system and other related software proficiently to manage bookings. Stay updated on system updates and new features to enhance efficiency and accuracy. Troubleshoot minor technical issues and escalate more complex problems to the appropriate support teams. Compliance and Policies: Adhere to all company policies and procedures, including privacy and data protection regulations. Ensure compliance with resort standards and service quality guidelines. Participate in ongoing training and professional development to stay current with industry trends and best practices. Implement new techniques and practices as introduced and directed by resort management; participate in resort training seminars to build skills and continuously improve service. Professional Conduct: Maintain a professional demeanor by exhibiting a positive attitude toward all employees, managers, and guests, modeling the resort's core values. Assist in the development and implementation of new company initiatives, such as promotions and upcoming events. Requirements Qualifications: Minimum of 1 year previous reservations/sales experience in the hospitality industry, preferably at an upscale hotel or resort, required. High school diploma (or equivalent) required; college degree preferred. Knowledge of Microsoft Office programs; experience in resort/hotel software strongly preferred; experience with Agilisys a plus. Ability to enter data quickly and accurately while communicating with guests on the phone. Must be available to work a flexible schedule including days, evenings, weekends and holidays. Ability to sit for long periods of time in close proximity to other employees, stand, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 20 pounds. If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ojo Spa Resorts Discounts and Perks: Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: Mission based company with values you can trust Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods Employee Assistance Program (EAP) Paid Sick Time Paid Time Off Ongoing training to build critical skills for current and future roles Numerous Growth & Developmental Opportunities Competitive Compensation Discounted Employee Lunch Free Lunch/Dinner on Thanksgiving & Christmas Employee Appreciation Lunches Above and Beyond Awards - Ojo Bucks Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 40% off Spa Treatments (includes private pools and private Ojitos) 40% off at the Restaurants 20% off at the Gift Shops Discounted Lodging Rate Hiking Trails Ojo Santa Fe : Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats Ojo Santa Fe Spa Resort is conveniently located near several vibrant cities and towns, making it easily accessible for Line Cook candidates like you. Check out the distances below and see how close we are to some popular destinations: Only 34 miles away from Bernalillo, NM. Rio Rancho, NM, is located only 43 miles away from our resort. Placitas, NM, is conveniently located only just 39 miles away. Corrales, NM, is a short 42-mile drive from Ojo Sant Fe. Albuquerque, NM, is just 51 miles away. Espanola is 38 miles away. Los Alamos is 46 miles away. Join us now and become an essential part of the Ojo Santa Fe Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination! To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com