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Front desk agent jobs in Ocala, FL - 130 jobs

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  • Front Desk Agent - Hilton University of Florida Conference Center

    Pyramid Birmingham Campus Management

    Front desk agent job in Gainesville, FL

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here. What you will have an opportunity to do: Overview Front Desk Agents are a major part of the personality of the Hilton University of Florida Conference Center. They create both the first and last impressions our guests experience. We are seeking individuals who are warm, dependable, guest-focused, and committed to delivering outstanding hospitality. Key Responsibilities Perform all room clerk functions, including friendly and efficient guest check-in and check-out Complete cashier functions, including accurate posting of charges for individuals and groups Maintain hotel banks and cash receipts with accuracy and accountability Handle reservation functions, including entering and updating group files Serve as a concierge resource, providing local entertainment and area recommendations Support and adhere to all hotel policies as outlined in the Employee Handbook Maintain exceptional guest and employee relations Work collaboratively with all departments to ensure a seamless guest experience Collect guest feedback and comment cards with an enthusiastic and service-driven approach What are we looking for? High school diploma or equivalent A strong desire to positively impact others and create memorable guest experiences Outgoing, engaging, and professional demeanor Computer literacy and comfort with administrative tasks Excellent verbal and written communication skills Ability to work efficiently in a fast-paced environment Ability to stand for the duration of the shift Availability to work various shifts, including weekends and holidays Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
    $25k-31k yearly est. Auto-Apply 28d ago
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  • Front Desk Agent

    Cabot Citrus OPCO LLC

    Front desk agent job in Brooksville, FL

    Job Description Cabot Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. Position Overview As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot's high standards of hospitality. Key Responsibilities Tending to guests' complaints and questions and providing exceptional customer service. Provide information about the resort, its amenities, and the local area. Explain resort policies and procedures to guests. Assist with activities including bookings, appointments, phone calls, and emails. Coordinate with the reservations and golf teams to handle overbooking situations. Verifying that accurate room status information is maintained and effectively communicated. Communicate guest preferences and special occasions to relevant departments. Resolving guest problems quickly, efficiently, and courteously. Following all cash-handling, check-cashing, and credit policies. Upholding the resort's commitment to hospitality. Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Reviewing daily front office work and activity reports generated by Night Audit. Reviewing Front office logbook and Guest feedback forms daily. Ensuring that the front desk and reception area are kept clean and organized. Contribute to pre-opening responsibilities, including other duties as assigned. Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends. Qualifications Minimum 1 year of Front desk experience; preferably at a high-end resort. High school or equivalent education required - University degree or College diploma in Hospitality Management, an asset. Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment. Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills. Excellent ability to communicate, concisely, and openly in all interactions (verbal and written). Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail. Focus attention on guest needs, remaining calm and courteous always. Florida Driver's License or ability to obtain one. Work flexible hours - weekends, evenings, and overtime as required. Proficiency with front desk systems and Microsoft Office Suite. Excels in a team environment. Working Conditions Working in an outdoor environment (i.e.: sun, wind, rain) Ascending and descending stairs and ramps. Must be able to stand and exert well-paced mobility for extended periods. Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks. Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions. Capability to lift and carry up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies. Benefits We offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance 401(k) 10 Paid Vacation Days 5 Paid Sick Days 14 Company Holidays Maternity and Paternity Leave Complimentary Staff Lunch Early Earned Wage Access Golf Privileges Employee Discount Program And much more! Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
    $25k-31k yearly est. 17d ago
  • Front Desk Representative

    Surgery Partners 4.6company rating

    Front desk agent job in Gainesville, FL

    This position is primarily responsible for checking patients out, making follow up appointments, collecting balances, co-pays and deductibles. This person will be cross-trained to perform check in, insurance verification, obtaining referrals and authorizations and the medical records process. This position requires 2 years of experience in a medical or dental office setting. Benefits: * Comprehensive health, dental, and vision insurance * Health Savings Account with an employer contribution * Life Insurance * PTO * 401(k) retirement plan with a company match * And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
    $22k-29k yearly est. 28d ago
  • Front Desk Agent

    Home2 Suites By Hilton

    Front desk agent job in Clermont, FL

    ←Back to all jobs at Home2 Suites By Hilton FRONT DESK AGENT Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests' accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, logbook, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, logbooks, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs. infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely Please visit our careers page to see more job opportunities.
    $25k-31k yearly est. 10d ago
  • Reservations Agent

    Cabot Citrus LLC

    Front desk agent job in Brooksville, FL

    Cabot Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. Position Overview As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service. Key Responsibilities Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities. Manage itinerary planning, including coordinating all aspects of the guest journey. Field general inquiries and direct calls to the appropriate department. Organizing and cataloging CRM data, including guest information and relevant questions and preferences. Possess proficiency with all systems and software. Proficiency with all systems and processes to be able to train the Reservations team members. Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader. Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests. Communicate effectively both verbally and in writing with internal and external guests, as well as other departments. Comfort with upselling and promoting a variety of premium products. Address and resolve guest service issues in a positive manner. Block special request reservations VIP reservations and/or room assignments. Maintain and organize both hotel and guest information, whether on a computer or regular file system. Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office. Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends. Qualifications Bachelor's degree or equivalent working experience required. Strong ability to multitask and complete multiple assignments simultaneously. At least 1 year of Reservations Agent experience or other Hospitality related experience is required. Familiarity with PBX operations and internal guest communication systems a plus. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Requires excellent communication skills, both verbal and written. Takes a proactive approach towards decision-making and resolving challenges. Takes initiative and makes suggestions to solve problems. Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests. Experience in a golf property preferred. Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy. Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet. Comprehension of the reservation sales process. Analytical approach to problem solving. Dynamic, enthusiastic, and innovative leader who thrives under pressure. Skilled in service recovery, consistent guest follow and follow through. Ability to maintain confidentiality and discretion, especially with high-profile individuals. Working Conditions Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties. Ability to work long hours sitting or standing at a desk in an office setting. Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls. Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs. Benefits We offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance 401(k) 10 Paid Vacation Days 5 Paid Sick Days 14 Company Holidays Maternity and Paternity Leave Complimentary Staff Lunch Early Earned Wage Access Golf Privileges Employee Discount Program And much more! Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
    $24k-32k yearly est. Auto-Apply 8d ago
  • Clerk-Court Attendance

    Marion County Clerk of Court and Comptroller 3.8company rating

    Front desk agent job in Ocala, FL

    Clerk Court Attendance General Description: This position performs duties related to Court Attendance. This position reports directly to the departmental Supervisor. This General Description is not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required. Essential Job Functions: Interact professionally with judges, judicial staff, law enforcement, attorneys, and other local agency partners. Attend court proceedings, capture court minutes/rulings via computer and ensure proper handling of evidence. Apply rules and procedures pertaining to the Clerks functions and responsibilities in the assigned department. Use knowledge to make appropriate inquiries to determine the needs of the customer and answer inquiries or forward to the appropriate staff. Prepare general correspondence, as needed. Perform other related duties as assigned. Required Knowledge, Abilities, and Skills: Knowledge and command of business English, spelling, arithmetic, computer skills, and office practices and procedures. Ability to comply with State Statutes and Clerks Office Rules and Regulations. Ability to interact professionally and maintain effective working relationships with supervisors, coworkers, governmen officials, and the public. Ability to understand and carry out verbal and written instructions. Ability to work in a fast-paced, automated environment with many interruptions. Ability to handle case material of a sensitive nature (physical/mental abuse, sex crimes, child abuse, etc.). Ability to speak in a public setting. Ability to work through breaks or take an abbreviated mid-day break if needed. Ability to work extended hours beyond the regular office hours of 8:00 a.m. to 5 p.m., if needed. Education and Experience: Possession of a high school or equivalency diploma issued by a State Department of Education or the United States Armed Forces. Licenses, Certifications, Registrations: N/A Essential Physical Demands: Acceptable eyesight (with or without correction) Acceptable hearing (with or without correction) Ability to communicate with others to exchange information. Prolonged periods in a stationary position, often at a desk and working on a computer. Repetitive motions that may include the use of wrists, hands, and/or fingers. Ability to move about to accomplish tasks or to move from one worksiteto another. Ability to access, input, and retrieve information from a computer. Ability to adjust, move, or lift objects up to 30 pounds in all directions. Type at a minimum rate of 35 words per minute. Reasonable accommodations will be made for otherwise qualified individuals with a disability. Environmental Conditions: Work is performed in an office environment. Some travel may be required. Position Type: Regular Full-Time FLSA Classification: Non-Exempt Pay Grade: 140 Revised: 1/1/2023 ------------------------------------------------------------------------------------------------------------------ General Application Information The Office of the Marion County Clerk of Court and Comptroller (Clerks Office) is firmly committed to ensuring equal employment opportunities and, pursuant to state and federal law, does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability/handicap, pregnancy, marital status, citizenship, or genetic information. If you need assistance completing an Application for this position, please do not hesitate to advise us. We appreciate your interest in seeking employment with the Clerk's Office. A clear understanding of your background and work experience will aid us in placing you in the position that best meets your qualifications. When completing an Application, please answer all of the questions fully and accurately. A rsum may be uploaded as a supplement to the Application; however, it will not be accepted as a substitute for responding to any question. If a question does not apply to you, indicate so by entering N/A in that field. Your Application will be considered active for a period of sixty (60) days from the date received. Due to the large number of applicants for the various position vacancies, we will only be able to notify you if you are being considered for employment and additional processing. Kindly refrain from contacting the Clerks Office regarding the status of your Application. Veterans' Preference Section 295.07(1), Florida Statutes, provides for Veterans' Preference in employment appointment and retention, if qualified under one of the categories listed in the Application and not exempt under Section 295.07(5), Florida Statutes. If you seek Veterans' Preference, please check the appropriate box the Application. Documentation substantiating your claim must be uploaded at the time that you submit your Application.
    $24k-32k yearly est. 8d ago
  • Front Desk Receptionist

    Recharge Clinic

    Front desk agent job in Ocala, FL

    Front Desk Receptionist - Full-Time Compensation: $15-$17 per hour The Front Desk Receptionist is the first point of contact for patients and visitors, ensuring a welcoming and professional experience in a fast-paced medical and weight loss clinic. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, handling inquiries, and maintaining organized patient records. Strong communication, multitasking, and organizational skills are essential to providing excellent customer service and supporting daily clinic operations. ESSENTIAL JOB FUNCTIONS: Greet patients and visitors in a professional and friendly manner. Check-in and check-out patients efficiently. Answer incoming calls, respond to inquiries, and direct messages appropriately. Schedule appointments and manage patient records. Perform clerical duties such as scanning, copying, faxing, and data entry. Maintain a clean and organized front desk and waiting area. Assist with administrative tasks as needed. Provide general support to office staff and management. MINIMUM QUALIFICATIONS: Education and Experience: High school diploma or equivalent required. Previous experience in a medical office, customer service, or receptionist role preferred. 2+ years of experience preferred. Knowledge, Skills, and Abilities: Strong verbal and written communication skills. Excellent phone etiquette and customer service skills. Ability to multitask and work efficiently in a busy environment. Proficiency in basic computer applications and office equipment. Passion for health and wellness. WORKING CONDITIONS: Professional medical office environment. Requires extended periods of sitting, standing, and computer use. Schedule includes weekday and weekend shifts, with hours between 7:45 AM - 7:45 PM (Monday-Friday) and 7:45 AM - 2:00 PM (Saturday rotation). COMPENSATION & BENEFITS: Pay: $15-$17 per hour Benefits include: 401(k) Health, dental, and vision insurance Paid time off Employee discounts Main Office Hours of Operation: Monday: 8:00 am - 6:00 pm Tuesday - Wednesday: 8:00 am - 5:30 pm Thursday: 8:30 am - 6:30 pm Friday: 8:00 am - 6:00 pm Saturday: 7:45 am - 1:00 pm Work schedule Weekend availability Day shift 8 hour shift Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Employee discount
    $15-17 hourly 60d+ ago
  • Front Desk Associate

    Ocala 4.2company rating

    Front desk agent job in Ocala, FL

    The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the ability to communicate effectively with both staff and members. Basic understanding of accounting principles, cash processing procedures and computer skills required. Gold's Gym will continue to change lives by helping people reach their individual potential. Join the team in getting us where we need to go and you'll see no limit to your career potential. Current CPR Certification is required. Apply Today! What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application!
    $24k-30k yearly est. Auto-Apply 60d+ ago
  • Front Desk Receptionist

    Toyota of Hollywood 4.3company rating

    Front desk agent job in Clermont, FL

    Join Our Team as a Front Desk Receptionist - with Growth Potential to Lead Front Desk! Toyota of Clermont - Conveniently Located Off Highway 50 Are you an energetic, customer-focused professional who thrives in a fast-paced environment? Toyota of Clermont is looking for a polished and personable Front Desk Receptionist to be the welcoming face and voice of our dealership. If you're motivated, organized, and excited about the possibility of advancing into a Lead Front Desk position, we want to hear from you! What We Offer: Competitive salary Full benefits package (medical, dental, vision, PTO, etc.) Supportive and team-oriented work environment Career growth opportunity to advance into a Lead Front Desk role Professional training and development Stable, reputable dealership with high customer traffic Job Responsibilities: Professionally answer and manage multiple phone lines with a warm, courteous attitude. Greet customers as they arrive and create a welcoming first impression. Perform accurate and timely data entry. Support additional administrative tasks as needed to keep the front desk running smoothly. Demonstrate leadership qualities that may lead to a Lead Front Desk role. Requirements: 1-2 years of Receptionist or front desk experience. Strong verbal communication and interpersonal skills. Proficiency in MS Office (Word, Excel, Outlook). Excellent attention to detail and organizational skills. Flexibility with scheduling. Outstanding phone etiquette and customer service abilities. Comfortable working with a multi-line phone system. Professional appearance and a friendly, courteous demeanor. Bilingual preferred (English/Spanish a plus!). Competencies: Self-starter with a proactive mindset. Commitment to delivering exceptional service to customers and team members. Ability to communicate clearly and collaborate in a team environment. Skilled at multitasking and staying organized under pressure. Leadership potential for future Lead Front Desk opportunities. In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation. Toyota of Clermont is proud to be an Equal Opportunity Employer.
    $25k-32k yearly est. Auto-Apply 53d ago
  • Front Desk Associate

    Genesis Health Clubs 3.8company rating

    Front desk agent job in The Villages, FL

    Job DescriptionBenefits: Employee discounts Flexible schedule This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service. Duties and Responsibilities: Executes procedures as outlined by front desk manual Answer phones, take messages and transfer calls Knowledgeable of Clubs amenities and surroundings Communicates kindly and sincerely using members name Attends all staff and club meetings and events Establish and maintain professional relationships with members and staff Ensures front desk is clean, maintained and organized at all times Ability to respond quickly and appropriately to emergency situations Expectations: Present a professional demeanor at all times when representing the Genesis Health Clubs Provide input in developing strategies to support club goals and objectives Ability to respond to common inquiries or complaints from members Job Requirements: Available to work weekends and evenings and holidays Must hold current CPR certification or obtain within 60 days of start date Ability to work well with others Experience in cash handling and credit cards Customer service abilities Physical Requirements: Ability to stand for long periods of time Ability to lift up to 35 pounds Ability to communicate with guests and other associates, including reading, writing and speaking
    $22k-29k yearly est. 33d ago
  • Front Desk Receptionist

    Highpoint at Stonecrest

    Front desk agent job in The Villages, FL

    Part-time Description The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction, and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned. PRINCIPLE DUTIES: Essential Job Duties (Other duties will be assigned as needed): Must be willing and able to do the following · Opens and closes the front desk and properly secures all files, keys, and equipment in the office area · Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office · Accepts and records, as directed, payments, reservations, appointments, cancellations and the like · Confirms scheduled transportation and event registration with residents · Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community · Overnight Concierge/Security: Delivers newspapers to the resident's apartments & collects trash from IL apartments. Requirements · QUALIFICATIONS: · High School graduate preferred · Ability to communicate efficiently in English using proper grammar in a pleasant manner · Typing and experience with Microsoft Office software · Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completel
    $24k-31k yearly est. 60d+ ago
  • Front Desk Receptionist-Concierge

    Accession Risk Management Group

    Front desk agent job in The Villages, FL

    The Administrative Assistant provides essential support to ensure the efficient operation of the office. This role involves performing a variety of administrative tasks, including managing schedules, handling correspondence, and assisting with project coordination. Your Impact Answer and direct phone calls, take messages, and manage communications. Organize and maintain files, records, and office supplies. Schedule and coordinate meetings, appointments, and travel arrangements. Prepare and edit correspondence, reports, and presentations as needed. Assist in the organization of company events and activities. Successful Candidate Will Have High school diploma or equivalent (Associate's or Bachelor's degree preferred) 1-3 years of experience in an administrative role. Strong organizational and time management skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Office Suite and other office software. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
    $24k-31k yearly est. Auto-Apply 60d+ ago
  • Front Desk Clerk

    MHC Equity Lifestyle Properties

    Front desk agent job in Leesburg, FL

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! of Front Desk Clerk in Leesburg, Florida. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences. Your job will include: * Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone. * Process payments and deposits. * Run reports and submit maintenance request forms to ensure office efficiency. * Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner. * Prioritize customer satisfaction, address conflicts and solve problems promptly. Experience & skills you need: * High school diploma or equivalent experience. * 1+ years of experience in customer service with exceptional customer service skills. * Strong organizational skills and meticulous attention to detail. * Computer literacy and the ability to learn new systems. In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time. We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities. As an Equal Opportunity Employer, we welcome and thank all applicants.
    $23k-29k yearly est. Auto-Apply 8d ago
  • Medical Office Front Desk Receptionist

    Florida Urology Partners LLP

    Front desk agent job in Brooksville, FL

    Our practice is growing and we are adding to our staff. We recently went into an agreement with Tampa General Hospital and we are growing our presence in the Tampa Bay market and need to add to our team. The Medical Front Desk Receptionist role is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. A cheerful smile and a willingness to help our patients goes a long way. Our office is a high volume and fast paced office so excellent organizational and prioritization skills are necessary. ECW experience is always helpful. We offer excellent benefits for our full-time eligible employees, including a membership to the YMCA! Requirements Welcomes and greets all patients and visitors, in person or over the phone Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette Responsible for keeping the reception area clean and organized Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff Responds to inquiries by patients, prospective patients, and visitors in a courteous manner Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended. Collecting co-pays and patient balances Reconciling end of day collections Understand and uphold HIPAA regulations Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation. Computer skills: Electronic Health Records (ECW), Outlook email, Windows, Microsoft Word, On-line Insurance Carrier websites Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
    $24k-31k yearly est. 7d ago
  • Front Desk Receptionist

    Oak Hammock at The University of Florida

    Front desk agent job in Gainesville, FL

    Position Title: Front Desk Receptionist Position Type: As Needed What We Do Oak Hammock at the University of Florida is a leading Life Plan Community in Gainesville, Florida. We offer a full continuum of health care, including independent living, assisted living, specialized memory support, and skilled nursing. Our community offers an unprecedented lifestyle of comfort and convenience with a rich array of services and amenities that are focused on optimal wellbeing. What You Can Expect From Us Full Time Employee Benefits include: University of Florida partnership with community discounts and access to opportunities through the Gator One UF ID Card OH I CAN! Scholarship and Tuition Reimbursement Programs Pay Every Other Week Licensure Reimbursement for Clinical Positions Health, Dental, and Vision Insurance Company Paid Short Term Disability Long Term Disability 401K Retirement and Investing Plan with Company Match Paid Time Off Accrual 6 Paid Holidays and 1 Additional Floating Holiday Annual Employee Recognition Gifts Milestone Service Awards Helping Hands Emergency Loan Fund Staff Uniform Credits Front Desk Receptionist/Concierge Responsible for the daily operations of reception and concierge services, ensuring smooth function and delivering exceptional customer service to residents, visitors, and team members. This role serves as a central point of contact for communication and coordination, supporting other departments and ensuring excellent customer service in alignment with the community's mission. Administrative Support and Team Leadership Provides welcoming and excellent customer service to all residents, team members and guests. Greets and directs visitors upon arrival. Directs incoming phone calls and relays timely messages to the appropriate personnel. Answers general questions by providing accurate information. Provides “lost and found” services for residents. Serves as liaison for administrative offices and appointments. Maintains confidentiality of members' personal health information. All other duties as assigned. Front Desk Receptionist/Concierge Qualifications and Requirements High school diploma or equivalent required 1 year of experience in customer service, preferably in health-care environment. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Prefer knowledge of a variety of computer software applications and ability to learn. Strong multitasking and organizational skills, with a clear, professional speaking voice. Ability to work well with residents, family members, team members, and external partners. Must possess a valid Florida's Driver's License and maintain a good driving record.
    $24k-31k yearly est. 44d ago
  • Front Desk Receptionist-Concierge

    Risk Strategies 4.3company rating

    Front desk agent job in The Villages, FL

    The Administrative Assistant provides essential support to ensure the efficient operation of the office. This role involves performing a variety of administrative tasks, including managing schedules, handling correspondence, and assisting with project coordination. Your Impact Answer and direct phone calls, take messages, and manage communications. Organize and maintain files, records, and office supplies. Schedule and coordinate meetings, appointments, and travel arrangements. Prepare and edit correspondence, reports, and presentations as needed. Assist in the organization of company events and activities. Successful Candidate Will Have High school diploma or equivalent (Associate's or Bachelor's degree preferred) 1-3 years of experience in an administrative role. Strong organizational and time management skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Office Suite and other office software. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
    $27k-32k yearly est. Auto-Apply 60d+ ago
  • Front Desk Receptionist

    Dermatology & Mohs Surgery

    Front desk agent job in Leesburg, FL

    Benefits: 401(k) Competitive salary Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance We are seeking a full-time, medical receptionist for our busy surgical dermatology practice. The ideal candidate will have a strong background in medical and front office knowledge. Compassion for patients, multi-tasking ability and being a team player are essential attributes for this position. If you are looking for a career with opportunities for growth and a family atmosphere, please apply today. (Experience is a plus, but willing to train the right candidate) Front Desk Receptionist Job Duties 1. Confirm patient appointments 1-2 days in advance. 2. Patient check-in during clinic hours. 3. Verify patient eligibility daily. 4. Confirm that patients have completed all necessary paperwork at new patient and annual visits. 5. Enter demographic and appropriate medical information in patients electronic record. 6. Scan patient paperwork, ID and insurance cards into patient chart. 7. Collect co-pays and patient balances. 8. Check messages, answer phones and transfer appropriately. 9. Reschedule late or no-show appointments. 10. Prepare encounters for the following week, ensuring eligibility and authorization has been obtained, copay/patient balance is documented. 11. Manage daily task list. 12. Unlock/lock waiting room daily, maintain waiting room supplies and clean, as needed. 13. Participate in compliance training for the office. 14. Perform other jobs, as needed Front Desk Receptionist Performance Requirements: Knowledge of business office procedures; knowledge of grammar, spelling, and punctuation; skilled in operating a computer and photocopy/fax/scanner machine; skilled in greeting patients and answering the telephone in a pleasant and helpful manner; ability to speak clearly and concisely; ability to read, understand, and follow oral and written instruction; ability to establish and maintain effective working relationships with patients, employees, and the public. Typical Physical Demands of a Front Desk Receptionist : Work may require sitting for long periods of time. Requires working knowledge of electronic record system. Requires manual dexterity sufficient to operate a keyboard, type 60 WPM, operate a telephone, copier, fax and scanner, as necessary. It is required to type on computer screens for long periods of time and to work in an environment which can be stressful. Experience: One year experience in a medical setting. Knowledge of medical terminology and computer experience required. Education: High School Graduate or GED EEOC Employer Job Type: Full-time Pay: $14.00 - $20.00 per hour Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Vision insurance Healthcare setting: Medical office Medical specialties: Surgery Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Leesburg Fl 34748: Reliably commute or planning to relocate before starting work (Required) Experience: Medical terminology: 1 year (Required) Computer skills: 2 years (Required) Customer service: 2 years (Required) Work Location: One location Health insurance About Us Meet Dr. Gurgen Dr. Johnny Gurgen graduated with honors from Kean University in New Jersey before getting a medical degree from Nova Southeastern University in Ft. Lauderdale, Florida. He did his internship with a special emphasis in internal medicine before finishing his dermatology residency at Suncoast Hospital in Largo, Florida while serving as a co-chief resident. He was awarded the Intendis Research Award and the Fifth annual North American Clinical Dermatologic Society Research Award in 2008. He was the winner of the Koprince Lecturer of the Year Award in 2009. Dr. Gurgen was also awarded the WDS Mentorship Grant in 2010 and the American Society for Dermatologic Surgery Fellowship, where he worked closely with experts in dermatology in Sydney, Australia and Monterrey, Mexico. Dr. Gurgen has been published in multiple world-renowned dermatologists journals including the J of the American Academy of Dermatology, J of the European Academy of Dermatology, British Journal of Dermatology, Dermatologic Surgery and Cutis. He has given various poster presentations and lectures at national meetings, including the American Academy of Dermatology and the American Osteopathic College of Dermatology's annual meetings. Apart from his scholar experience, he has been involved in giving back to the community by volunteering for various Melanoma Monday skin exams through the American Academy of Dermatology, as well as lecturing to high school students at the Progress Energy Great American Teach-in.
    $14-20 hourly Auto-Apply 5d ago
  • Front Desk Representative

    Surgery Partners Careers 4.6company rating

    Front desk agent job in Gainesville, FL

    This position is primarily responsible for checking patients out, making follow up appointments, collecting balances, co-pays and deductibles. This person will be cross-trained to perform check in, insurance verification, obtaining referrals and authorizations and the medical records process. This position requires 2 years of experience in a medical or dental office setting. Benefits: Comprehensive health, dental, and vision insurance Health Savings Account with an employer contribution Life Insurance PTO 401(k) retirement plan with a company match And more! Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
    $22k-29k yearly est. 27d ago
  • Reservations Agent

    Cabot Citrus OPCO LLC

    Front desk agent job in Brooksville, FL

    Job Description Cabot Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. Position Overview As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service. Key Responsibilities Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities. Manage itinerary planning, including coordinating all aspects of the guest journey. Field general inquiries and direct calls to the appropriate department. Organizing and cataloging CRM data, including guest information and relevant questions and preferences. Possess proficiency with all systems and software. Proficiency with all systems and processes to be able to train the Reservations team members. Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader. Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests. Communicate effectively both verbally and in writing with internal and external guests, as well as other departments. Comfort with upselling and promoting a variety of premium products. Address and resolve guest service issues in a positive manner. Block special request reservations VIP reservations and/or room assignments. Maintain and organize both hotel and guest information, whether on a computer or regular file system. Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office. Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends. Qualifications Bachelor's degree or equivalent working experience required. Strong ability to multitask and complete multiple assignments simultaneously. At least 1 year of Reservations Agent experience or other Hospitality related experience is required. Familiarity with PBX operations and internal guest communication systems a plus. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Requires excellent communication skills, both verbal and written. Takes a proactive approach towards decision-making and resolving challenges. Takes initiative and makes suggestions to solve problems. Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests. Experience in a golf property preferred. Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy. Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet. Comprehension of the reservation sales process. Analytical approach to problem solving. Dynamic, enthusiastic, and innovative leader who thrives under pressure. Skilled in service recovery, consistent guest follow and follow through. Ability to maintain confidentiality and discretion, especially with high-profile individuals. Working Conditions Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties. Ability to work long hours sitting or standing at a desk in an office setting. Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls. Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs. Benefits We offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance 401(k) 10 Paid Vacation Days 5 Paid Sick Days 14 Company Holidays Maternity and Paternity Leave Complimentary Staff Lunch Early Earned Wage Access Golf Privileges Employee Discount Program And much more! Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
    $24k-32k yearly est. 8d ago
  • Reservations Agent

    Cabot Citrus Opco LLC

    Front desk agent job in Brooksville, FL

    Cabot Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. Cabot Citrus Farms Cabot's first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. Position Overview As a Reservationist, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot's legacy of world-leading golf destinations. Your knowledge of reservation systems and processes - combined with your attentiveness, efficiency, and commitment - will ensure that Cabot Citrus Farms remains a safe, enjoyable workplace for our team members and a travel destination for our partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot's values and positively represent the Cabot brand, helping to set team expectations for the resort's high standard and acting as an ambassador and role model of exceptional service. Key Responsibilities Serve as an ambassador for the property, handling incoming inquiries, answering questions, booking tee times, overnight accommodations, and activities. Manage itinerary planning, including coordinating all aspects of the guest journey. Field general inquiries and direct calls to the appropriate department. Organizing and cataloging CRM data, including guest information and relevant questions and preferences. Possess proficiency with all systems and software. Proficiency with all systems and processes to be able to train the Reservations team members. Most tasks are performed in a team environment with the Reservations Coordinator acting as a strong team leader. Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ability to make recommendations and dynamic suggestions for guests. Communicate effectively both verbally and in writing with internal and external guests, as well as other departments. Comfort with upselling and promoting a variety of premium products. Address and resolve guest service issues in a positive manner. Block special request reservations VIP reservations and/or room assignments. Maintain and organize both hotel and guest information, whether on a computer or regular file system. Answer questions concerning reservations for employees of other departments including but not limited to Front Office, Sales & Marketing, Golf Operations, and Executive Office. Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts, and weekends. Qualifications Bachelor's degree or equivalent working experience required. Strong ability to multitask and complete multiple assignments simultaneously. At least 1 year of Reservations Agent experience or other Hospitality related experience is required. Familiarity with PBX operations and internal guest communication systems a plus. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Requires excellent communication skills, both verbal and written. Takes a proactive approach towards decision-making and resolving challenges. Takes initiative and makes suggestions to solve problems. Complete knowledge of resort offerings, hotel rooms, and meeting-related services available to guests. Experience in a golf property preferred. Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy. Must possess proficient computer skills, including, but not limited to, Microsoft Word, Outlook, and Excel, as well as internet. Comprehension of the reservation sales process. Analytical approach to problem solving. Dynamic, enthusiastic, and innovative leader who thrives under pressure. Skilled in service recovery, consistent guest follow and follow through. Ability to maintain confidentiality and discretion, especially with high-profile individuals. Working Conditions Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing other duties. Ability to work long hours sitting or standing at a desk in an office setting. Ability to answer phones and wear appropriate phone headset to maintain functionality and privacy on calls. Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs. Benefits We offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance 401(k) 10 Paid Vacation Days 5 Paid Sick Days 14 Company Holidays Maternity and Paternity Leave Complimentary Staff Lunch Early Earned Wage Access Golf Privileges Employee Discount Program And much more! Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
    $24k-32k yearly est. Auto-Apply 8d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Ocala, FL?

The average front desk agent in Ocala, FL earns between $23,000 and $35,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Ocala, FL

$28,000
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