Front desk agent jobs in Orlando, FL - 443 jobs

As a VIP Reservations Specialist at Hilton Grand Vacations, you will handle inbound reservation requests from our valued VIP members. This role is key in crafting memorable experiences for our guests by arranging accommodations and tours at our outstanding property locations. You will be responsible for activation, welcome, and confirmation calls, while also resolving any customer service issues that may arise. Working closely with your Supervisor, you will aim to provide a seamless experience for our VIP guests. Why do Team Members like working for us: Competitive base pay plus commission Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation Employee stock purchase program. Tuition reimbursement programs. Numerous learning and advancement opportunities. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Qualifications: Minimum of 2 years of previous Call Center experience. Knowledge of VOICE system/RCC system required. Excellent written, verbal, and interpersonal skills. Ability to interact effectively with team members and management at all levels. Proficiency in MS Office, particularly Word and Outlook. Professional, positive, and upbeat demeanor. Strong sense of customer service with enthusiastic, professional, and upbeat behavior. Good organizational skills and diligent. Ability to work a variable schedule, including evenings and weekends, based on call center needs. Background in timeshare/hospitality preferred. Join us at Hilton Grand Vacations and become part of a group that values collaboration, diversity, and the pursuit of excellence. This is your opportunity to contribute to a dynamic environment where your skills and dedication will be recognized and rewarded. Apply today and help us continue to deliver world-class service to our VIP guests! Key Responsibilities: Receive and service inbound reservation calls. Make and service activation calls. Assist guests with inquiries related to their purchased packages and upcoming vacations. Provide complete and accurate information to guests on every call, especially regarding tour presentations and accommodations. Handle situations with dissatisfied guests. Assist management with special projects. Ensure privacy and security of confidential guest information. Complete tour and room drop requests. Process monthly payments. Perform any other reasonable requests by management.

Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $16 - $17 hourly Responsibilities: Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Communicate with housekeeping to make sure guest rooms are ready Mitigate customer complaints as needed General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: Exhibits working knowledge of Microsoft Office and reservation management systems Displays impeccable interpersonal, time management, organizational skills, and customer service skills Has experience answering telephone calls and troubleshooting stressful situations 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred High school diploma, GED, or equivalent About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

About Us Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Essential Duties and Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

As a Front Desk Agent, you are the face of Banana Bay-welcoming guests, handling check-in/out, answering questions, and resolving issues with warmth and efficiency. You'll ensure accurate billing, maintain key and cash controls, and deliver a smooth, memorable arrival-to-departure experience. Key Responsibilities * Guest Service: Greet every guest with genuine hospitality; manage check-in/out, room assignments, and special requests/VIPs. * Accuracy & Controls: Verify payment/ID, process authorizations, maintain folio accuracy, and follow cash-handling, PCI, and key-control procedures. * Communication: Answer phones and messages promptly; coordinate with Housekeeping and Engineering for room readiness and service recovery. * Problem Solving: Resolve concerns quickly and professionally; escalate when needed; document incidents and follow up. * Upselling & Revenue: Recommend upgrades and amenities; promote property offerings and local experiences. * Technology: Operate PMS/POS/payment terminals and other front office systems; complete end-of-shift reports. * Standards & Safety: Uphold brand/service standards, privacy, ADA, and safety policies; maintain a clean, welcoming lobby and work area. * Team Support: Assist Night Audit/other departments as needed; complete daily side work and checklists. Benefits We Offer: * Competitive Salary: A comprehensive and competitive compensation package. * Performance Bonuses: Based on company and individual performance. * Health Benefits: Full medical, dental, and vision coverage. * Retirement Savings: 401(k) plan with company match to help secure your financial future. * Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance. * Professional Development: Opportunities for career advancement, mentorship, and ongoing learning. * Employee Discounts: Discounts on hotel stays and services across PHM properties. * Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle. * Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance. Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO): PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? * We offer excellent benefits and perks including one free meal per shift and free theme park access. * We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. * We embrace diversity at our core and offer the opportunity for all team members to reach their potential. * We invest in training and development opportunities for all team members. * We promote social responsibility by being a good neighbor in the community. * We care for you, just as we care for others. Qualifications: * Previous Front Desk Experience preferred * Minimum of one year guest service experience in hotel hospitality preferred * Fluent English communication required * Excellent customer service skills required * Basic computer skills required; Opera experience preferred * Ability to stand and walk for long periods of time required * Requires full availability including days, nights, weekends and holidays * High School Diploma or equivalent Responsibilities: * Ability to stand for an eight-hour shift. * Welcomes and registers guests in an outstandingly friendly, professional, efficient manner. * Obtains necessary credit and payment information from guests. * Other duties as assigned.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

, Permanent Front Desk Agent Crewxperts is a leading hospitality staffing company based in Orlando, FL. We specialize in providing top-notch staffing solutions to hotels, resorts, and other hospitality establishments. Our team of experienced professionals is dedicated to delivering exceptional service and creating memorable experiences for our clients and their guests. Position Overview: As a Front Desk Agent, you will be the first point of contact for guests at our client's establishment. You will be responsible for providing a warm and welcoming experience to all guests, handling their inquiries, and ensuring their needs are met during their stay. Key Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring all necessary information is collected and accurately entered into the system - Handle guest inquiries and provide information about the hotel, its services, and local attractions - Assist guests with reservations, room changes, and other requests - Process payments and maintain accurate records - Maintain a clean and organized front desk area - Collaborate with other departments to ensure a smooth and seamless guest experience - Handle guest complaints and resolve issues in a timely and efficient manner - Follow all safety and security procedures to maintain a safe environment for guests and employees - Perform other duties as assigned by the Front Office Manager or Supervisor Requirements: - High school diploma or equivalent - Previous experience in a customer service or hospitality role preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in using computer systems and software - Knowledge of local attractions and events is a plus - Must be able to work flexible hours, including weekends and holidays - Must be able to stand for extended periods and lift up to 25 pounds Why Work with Us: - Competitive salary and benefits package - Opportunities for growth and advancement within the company - Dynamic and supportive work environment - Training and development programs to enhance your skills and knowledge - Employee discounts at partner hotels and resorts - Fun team-building activities and events If you are a customer service-oriented individual with a passion for the hospitality industry, we would love to hear from you! Apply now to join our team at Crewxperts and be a part of creating unforgettable experiences for our guests.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day. Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly. Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together. Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions. Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security. Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most. Enriched Lifestyle: Enjoy a balanced lifestyle with paid time off and holidays, giving you time to recharge and celebrate with loved ones. Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. #LI-Onsite #Springhill Suites Lake Nona Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. Minimum of two years front desk experience in hotel setting. Advanced computer user to include MS Office suite and Marriott PMS. Strong problem solving skills with the ability to remain calm and professional during emergency situations. Independent thinker that excercises adequate judgment when making important decisions. People Person. The best part of serving others is creating guest experiences that go beyond the expected. To succeed in this role you must be patient, empathethic, and efficient. Ability to recognize and value repeat guests. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. Follow-through is key. Timely communication with all departments. A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and thrives on the challenge of creating distinctively unique welcome experience. Expert multi-tasker with great attention to detail. Responsible and a team player.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Candidates with flexible availability are encouraged to apply. Morning and night availability is needed for this position. Shifts are 3pm-11pm and 11pm-7am. Must have weekend availability too. Responsibilities Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel. Provide the highest quality of service to the customer at all times. Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings. Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. Communicate with incoming shift by logging pertinent information in the Pass On Log. Ensure that all cash, check, and misc. departments are in balance at the end of each shift. Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid. Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel. Receive and transmit mail, phone and written messages for guests on a confidential basis. Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions. Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures. Handle special service requests including securing of guest valuables in safety deposit boxes. Be very knowledgeable of the hotels brand priority members program. Have thorough knowledge of emergency procedures Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department. Be able to move luggage or packages weighing up to 30 pounds Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times. Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook. Other duties, as assigned, which the employee is capable of performing. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established. Have knowledge about all emergency procedures and know how to act on them. Be flexible in regard to your work schedule. Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations. QUALIFICATIONS • High school diploma or GED required; however post high school education or training preferred • Requires standing to a significant degree • Excellent customer service focus • Pleasant, professional, and helpful demeanor • Able to work a flexible schedule that will include nights, weekends, and holidays

Front Desk Associates are the “FACE” of our Hotel. You are serving guest at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Jiten Hotel Managements standards and that of your Brand Standards of the Responsibilities, Guidelines and procedures below and in your companies' handbook. Responsibilities Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel. Provide the highest quality of service to the customer at all times. Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings. Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. Communicate with incoming shift by logging pertinent information in the Pass On Log. Ensure that all cash, check, and misc. departments are in balance at the end of each shift. Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid. Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel. Receive and transmit mail, phone and written messages for guests on a confidential basis. Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions. Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures. Handle special service requests including securing of guest valuables in safety deposit boxes. Be very knowledgeable of the hotels brand priority members program. Have thorough knowledge of emergency procedures Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department. Be able to move luggage or packages weighing up to 30 pounds Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times. Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook. Other duties, as assigned, which the employee is capable of performing. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established. Have knowledge about all emergency procedures and know how to act on them. Be flexible in regard to your work schedule. Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations. QUALIFICATIONS • High school diploma or GED required; however post high school education or training preferred • Requires standing to a significant degree • Excellent customer service focus • Pleasant, professional, and helpful demeanor • Able to work a flexible schedule that will include nights, weekends, and holidays

We are currently accepting applications for an energetic, experienced Front Desk Agent to join the team here at Embassy Suites Orlando Lake Buena Vista South. Our award-winning property is 300 suites with 40,000 sq. ft. of meeting, pre-function, and event space. We have a well-tenured management team, which runs this very busy hotel and convention center in an exceptional manner with high standards, expectations, and strong results orientation. Scope of Position The Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort. He/she will process all payments according to established resort requirements and provide information to guests, as well as visitor inquiries in person or via telephone. In addition, the Front Desk Agent is expected to complete daily checklists and always demonstrate professional courtesy. Position Requirements * One (1) year experience in a Hotel Front Desk position. * Outstanding guest service skills. * Able to handle a multitude of tasks in an ever-changing environment. * Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members. * Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance. Primary Responsibilities * To be friendly, courteous, and helpful to all individuals, both guest and non-guest. * To look after the wellbeing of every guest and take personal responsibility in solving the guest's problems - to ensure a memorable experience. * To be able to check-in and checkout guests in a timely, accurate and courteous manner. * To command a good working knowledge of the OnQ system. * To command a working knowledge of the rates, size, layout, bed types and special features of all guest suites. * To command a working knowledge of all special rates/packages - requirements, restrictions, special arrangements, services/amenities included. * To command a working knowledge of all daily report that needs to be completed. * To be aware and familiar with all VIPs, meetings, functions, and conventions in the hotel. * To be familiar with the departments in the hotel- their functions. * To acquire in-depth knowledge of Hotel services/facilities and major attractions in the vicinity and Orlando area. * To learn and practice proper telephone procedures - how to answer phones, place calls, or transfer calls. * Be able to work different shifts and/or functions to accommodate business demands. * Follow standard operating procedures and adhere to rules and regulation of the Front Desk and the Hotel. * To be familiar with the handling of guest mail, messages, and/or packages. * To be familiar with the Safe Deposit Box policies and procedures. * To assume any additional responsibilities as assigned by the Front Office Manager and Assistant Front Office Manager. * To keep a positive attitude and seek pleasure out of assisting others. * Maintains and adheres to our company values. * Adhere to company cash handling policies. Education * High school diploma or GED or degree in Hospitality related major. Skills and Abilities * Able to communicate in the English language. Second language is a plus. * Able to work flexible schedules including holidays and weekends and able to perform multiple tasks. * Experience using software programs such as Microsoft Office (Word, Excel, and Outlook). * Proficient in OnQ (or similar program). Physical Requirements * On a continuous basis, stand at a desk for long periods of time in front of a computer screen.Also requires walking/reaching and bending throughout shift. * Must be physically fit to lift, pull, and push items up to 50 pounds. The statement in this job descriptions are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Description Front Desk Associates are the “FACE” of our Hotel. You are serving guest at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Jiten Hotel Managements standards and that of your Brand Standards of the Responsibilities, Guidelines and procedures below and in your companies' handbook. Responsibilities Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel. Provide the highest quality of service to the customer at all times. Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings. Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. Communicate with incoming shift by logging pertinent information in the Pass On Log. Ensure that all cash, check, and misc. departments are in balance at the end of each shift. Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid. Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel. Receive and transmit mail, phone and written messages for guests on a confidential basis. Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions. Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures. Handle special service requests including securing of guest valuables in safety deposit boxes. Be very knowledgeable of the hotels brand priority members program. Have thorough knowledge of emergency procedures Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department. Be able to move luggage or packages weighing up to 30 pounds Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times. Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook. Other duties, as assigned, which the employee is capable of performing. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established. Have knowledge about all emergency procedures and know how to act on them. Be flexible in regard to your work schedule. Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations. QUALIFICATIONS • High school diploma or GED required; however post high school education or training preferred • Requires standing to a significant degree • Excellent customer service focus • Pleasant, professional, and helpful demeanor • Able to work a flexible schedule that will include nights, weekends, and holidays

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. As a member of the Front Desk Team your responsibilities will include: Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport their luggage to the room. Handle overbooked or walked in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Education & Experience: High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel preferred. Basic computer skills required. Must be able to work flexible schedule. Must be able to work weekends. EOE

Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

←Back to all jobs at Home2 Suites By Hilton FRONT DESK AGENT Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests' accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, logbook, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, logbooks, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs. infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely Please visit our careers page to see more job opportunities.

At Valor, we are passionate Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here. Please visit ******************************* to learn more about our existing hotels, other exciting job opportunities and our company. Position: Guest Services AgentReports To: Guest Services Manager, Rooms DirectorCOMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful. POSITION PROFILE: Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact. ESSENTIAL JOB FUNCTION: Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Manage phone activity including providing general knowledge to callers. Cancel room reservations according to procedures. Walk customers in a professional and courteous manner according to procedures. Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms. DESIRED SKILLS AND QUALIFICATIONS: Education: High school diploma or equivalent experience. Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations. Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests. BENEFITS PACKAGE Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of Colorado and mountain life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk!

Pay Rate: $16/hour - If you're looking for a more flexible way to get paid, we have DailyPay available. Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida's world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description As a Guest Relations Agent, you will: * Handle guest inquiries, concerns, and requests efficiently. * Assign work orders to bell services to handle luggage deliveries, pickups, and room changes. * Ensure timely response to guest requests, such as luggage assistance or package deliveries. * Monitor bell staff locations and availability to optimize workflow. * Communicate clearly with the team via radio, phone, or internal systems. * Maintain an organized log of bell staff assignments and tasks. * Coordinate with front desk and housekeeping for early check-ins, early check outs, room changes, and VIP arrivals. * Oversee luggage storage and retrieval procedures, ensuring security and proper tagging. * Manage transportation requests, including taxi or shuttle services. * Ensure VIP guests receive priority service and personalized attention. * Work closely with management to fulfill guest preferences and loyalty program benefits * Act as a liaison between guests, bell staff, front desk, and other departments. * Provide clear instructions to bell staff to maintain efficiency. * Report maintenance issues lost and found items, or security concerns. * Support a smooth workflow during peak check-in/check-out periods. * Demonstrate a complete understanding of Westgate's policies and procedures and service fundamentals and have full knowledge of the resort's amenities and local events. * Offer recommendations and arrange reservations for restaurants, attractions, transportation, and events. * Ensure guests are greeted appropriately upon arrival in a warm manner. * Assist with special guest requests (e.g., flowers, gifts, special amenities). * Give clear and concise directions to guests. * Be able to make informed communications to guests about the resort facilities and surrounding area. * Act as a lobby ambassador to ensure guest satisfaction during check in and check out time. * Other duties may be assigned. Qualifications * Excellent customer service skills * Stand for long periods of time * On many occasions, must be able to withstand prolonged exposure to sunlight. * Strong communication skills (verbal & written) for guest interactions and team coordination. * Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests. * Problem-solving skills to address guest concerns or logistical challenges. * Flexible schedule, including weekends, holidays, and evenings. * Basic Microsoft Office and computer knowledge * Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate. * Required to pass a background check, drug test, and prove eligibility to work in the United States * Valid Florida Driving Licenses: able to drive a golf cart vehicle, up to 15-passenger van with the passage following safety guidelines Additional Information Why Westgate? * Comprehensive health benefits - medical, dental and vision * Paid Time Off (PTO) - vacation, sick, and personal * Paid Holidays * 401K with generous company match * Get access to your pay as you need it with our Daily Pay benefit * Family benefits including pregnancy, and parental leave and adoption assistance * Wellness Programs * Flexible Spending Accounts * Tuition Assistance * Military Leave * Employee Assistance Program (EAP) * Life, Disability, Accident, Critical Illness & Hospital Insurance * Pet Insurance * Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) * Advancement & development opportunities * Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.