Front desk agent jobs in Port Charlotte, FL - 244 jobs

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips. This position is full-time and 100% in office at our MTM Transit Facility in Sarasota, FL. A flexible schedule for both mornings and evenings are required. A qualified candidate must be able to work weekends as well. Pay Rate: $19.00 Why make the move to MTM Transit? * Affordable benefits including Medical, Dental and Vision * Paid Training & Overtime * Paid Holidays & Paid Time Off (PTO) * Maternity/Paternity Leave * Safety Bonus * 401(k) matching up to 5% * Tuition Reimbursement * Internal career growth opportunities What you'll need: Experience, Education & Certifications: * High school diploma or G.E.D. equivalent * Ability to type 30 wpm or greater * Previous data entry, 10-key experience, preferred * Must possess a valid drivers license Skills: * Exemplary verbal and written communication * Excellent organizational and multi-tasking skills * Ability to make solid judgment decisions * Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures * Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications * Ability to maintain high level of confidentiality * Regular attendance is required What You'll Do: * Answer incoming ACD calls for customers - passengers, vendors, and clients * Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor * Utilize correct coding and documentation procedures * Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution * Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures * Provide courteous and prompt response to all transportation requests and adopt proper use of terminology * Demonstrate sincere personal commitment to promptness, reliability and quality work * Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you need an accommodation, please contact MTM's People & Culture. #MTMTRANSIT

Job Description The TownPlace Suites in Bradenton, FL is currently seeking friendly individuals who enjoy providing excellent guest service. The Front Desk Associate's primary responsibility is to ensure guest satisfaction by providing professional and courteous front desk service. The Front Desk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Marriott Fosse experience is preferred, but not required. This is a full-time position that will work weekdays, evenings and weekends between 7am-3pm and/or 3pm-11pm shifts. We offer flexible hours, competitive pay, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to full-time associates after eligibility requirements have been met. Other opportunities are available. Apply today! Candidates offered employment must submit to a background check and drug test. We are an E-Verify participating employer. EOE M/F/Vet/Disability

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Join Our Team Today! The Hampton Inn & Suites - North Port is currently seeking experienced Guest Service Agents, to assist with AM and PM front office operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast-paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Hotel or customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit **************

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The Front Desk Agent is responsible for a variety of tasks, including: Greeting guests as they arrive at the hotel Checking guests in and out of the hotel Answering phone calls and responding to emails Assisting guests with any questions or concerns they may have Maintaining accurate records of guest information and room assignments Handling cash and credit card transactions Providing information about hotel amenities and local attractions Ensuring that the front desk area is clean and organized The ideal candidate for this position will possess the following skills: Excellent customer service skills Strong communication skills, both verbal and written Ability to multitask and prioritize tasks effectively Attention to detail and accuracy Ability to work well under pressure Proficiency in using hotel front desk software and equipment Basic math skills Flexibility to work different shifts, including weekends and holidays Benefits include: Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access (“on-demand pay”) Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Job Title: FRONT DESK ASSOCIATE Department: ROOMS Reports to: FRONT DESK SUPERVISOR/ASST. GENERAL MANAGER Status: Non-Exempt 3PM -11PM The purpose of the Front Desk Associate is to create the ultimate guest experience for all guests of our hotel. Front Desk Associates recognize, acknowledge, welcome, serve and depart all guests and visitors arriving to and from the hotel. Primary duties for these associates will focus on some or all of the following areas including, but not limited to: guest check in/check out, night audit, food & beverage service, kitchen, meetings/banquet setup and service, transportation, market or other guest requests. ESSENTIAL DUTIES AND RESPONSIBILITIES This position is empowered to guarantee total guest satisfaction. Display hospitality and professionalism to our guests at all times. Take pride in representing PMG Hospitality professionally with our guests. Assure that all transactions with guests are handled in a legal, ethical manner. Comply with Company Standards of Service as outlined for PMG Hospitality . Project a favorable image of PMG Hospitality to the public at all times. Treats guests, vendors, customers and co-workers with professionalism and respect at all times. Complete Departmental, PMG Hospitality, and Brand standards training as assigned. Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non- uniformed associates) must be worn at all times in public areas, including name tag. Have a thorough knowledge of emergency procedures. Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken. Assists all guests in a sincere and courteous manner, and whenever possible, goes the extra mile and does whatever it takes to ensure total guest satisfaction. Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, some of whom may require patience and tolerance. SPECIFIC JOB FUNCTIONS: FRONT DESK Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Maintain and provide accurate information on hotel facilities. Maintain cash bank per accounting guidelines. Comply with all accounting procedures. Maintain effective communication within the department. Stay aware of issues relating to guest needs and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions. Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys. Understand and operate front office and telephone computer systems, and equipment such as calculator, fax machines, etc. Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key, certificate and coupons as appropriate. Close out guest accounts at time of check out. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler's check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures. Provide safety deposit boxes to guests in accordance with established hotel procedures. Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and faxes for guests. Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved NIGHT AUDIT Responsible for all tasks noted above under the Front Desk Category. Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning. Completes all credit card transmittals, direct bills, and no-show billings for the day. Relocates guests in a courteous manner as needed. Prepares all daily, monthly and yearly reports required by the property. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Receives and processes telephone and walk-in reservations accurately. Acts as manager on duty in the absence of the General Manager, Sales Manager, Front Desk Manager, and/or Executive Housekeeper. BREAKFAST AREA Be familiar with breakfast bar setup and operation. Assist with bussing tables and overall cleanliness of the breakfast bar. Assist managers as necessary with light administrative responsibilities. Work with other fellow team members to ensure guest satisfaction. Understand all property safety standards and comply with these rules at all times. Comply with health department standards, upholding regulation at all times. Maintain a safe working environment, report and correct any unsafe acts or conditions with regard to food and beverage. Reduce and keep waste at a minimum. Practice basic stock rotation and refrigerator cleanliness; keep all work areas clean and tidy. MARKET/PANTRY Stock the Market daily with all required products to maximize Market/Pantry sales. Maintain cleanliness of the Market/Pantry to PMG Hospitality and Brand appearance standards. Inform the Front Desk Manager of any items that are getting low so the Front Desk Manager can place an order as necessary. Conduct or assist in conducting monthly inventory. EDUCATION and/or EXPERIENCE High School Diploma required. (University degree in related field preferred.) 3 years' experience in a similar position Prior experience in utilization and functionality of brand systems; Excellent interpersonal and organizational skills with a high degree of persuasiveness; Excellent telephone skills; Ability to handle multiple tasks with strict deadlines in a fast paced, dynamic work environment; Must type at least 30 wpm and have high proficiency in MSWord, MS Excel; Must possess strong organizational skills, accuracy in document preparation, and detail oriented; KEY SKILLS Excellent interpersonal communication skills. Must have analytical and problem-solving expertise. A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills. A ‘roll up the sleeves' leader who is detail oriented with a strong work ethic. Someone who is creative yet has common sense and is practical in the real world. A good communicator, someone that will keep all parties informed in an organized, coherent manner. Must have basic knowledge of Microsoft Word, Excel, computers, and systems. Must have basic mathematical skills and basic calculator skills. Capability of building long-term relationships and being part of a rapidly growing business. Personal accountability and pride in results will be important for this position to possess. Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions. Must be proficient with computer and computer-generated data. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Description Audit, balance, and report on the various areas of the hotel (e.g. food and beverage outlets, rooms, front desk, golf shop, etc.) to provide accurate, timely information and to ensure IHR and Hotel policies and procedures are followed and to prevent fraud. Essential Duties and Responsibilities: Audit, balance, and report on all outlets (e.g. restaurants, banquets, room service, golf shop, rooms, front desk) cash and credit operations to include but not limited to settling credit cards, verifying user cash data, house account charges, postings, etc. and reset all registers to ensure accurate, timely information. Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance and prepare, verify, and report on Room statistical information to provide rooms management with a picture of how they are performing. Prepare and input revenue and settlement statistics for the preparation of daily reports. Run night audit final after insuring all revenues are in balance nightly. Perform the duties of a Front Desk Clerk including express checkouts. Qualifications: High School Education or equivalent experience. Accounting background preferred, but not required. Classification: Hourly, Full-Time Streamsong Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit ************************* KemperSports Management is an Equal Opportunity Employer KemperSports Management participates in E-Verify with the Department of Homeland Security.

Job Description Why Collins Vision: Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision! Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work - and rewards it with highly competitive benefits and personal and professional growth opportunities. We are currently looking for a Medical Front Office Agent to join our team! This role performs check-in, check-out and scheduling services. THIS POSITION WILL REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND HAVE THE ABILITY TO WORK TO ANY OF OUR OFFICES LOCATED IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA. A SNAPSHOT OF THE ROLE: We are seeking a full-time, experienced MEDICAL Front Office Agent who has an “eye” for detail and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player. THE PERKS THAT SET US APART: Competitive compensation and ability to advance career within a growing organization A comprehensive benefits package with multiple plans that are Employer-Contributed Employer paid Short Term Disability and Life Insurance Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures Ongoing Training and Continuing Education Reimbursement 401(k) Retirement Savings Program with employer matching PTO accrual that accelerates with tenure Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere Mileage reimbursement for travel WHAT POWERS YOUR SUCCESS: High School Diploma Medical Office Experience; minimum 1-year Ophthalmology Office Experience, preferable Strong Customer Service skills; minimum 1 year Call Center Experience, helpful Passionate desire to be a part of a growing organization and contribute to the overall success of the team Strong organizational skills with great attention to detail Ability to work as a team member Manage multiple tasks simultaneously Empathetic with patients' needs and concerns Excel under pressure Ability and willingness to be flexible and work in multiple locations YOUR DAY-TO-DAY RESPONSIBILITIES: Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner. Track patients in the reception area and communicate with them, as needed. Evaluate chart to verify information has been received, completed, and signatures obtained. Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received. Answer phones and schedule appointments for callers and be able to provide accurate practice information Document no-show appointments: reschedule and send follow-up letters as needed. Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services. Schedule return appointments for follow-up, as necessary Schedule patients for transfer of care and any required diagnostic testing. Explain all fees and patient financial responsibility. The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary. EQUAL OPPORTUNITY EMPLOYER STATEMENT: Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Skills/Qualifications Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely Home 2 Suites Ft. Myers is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Job Title: Front Desk Receptionist *Temporary* Reports to: Principal Classification: Hourly/Nonexempt Saint Martha Catholic School is seeking a Temporary Front Desk Receptionist/Office Assistant for now through December 19th 2025. Job Responsibilities: Answer telephone and take messages or forward calls. Greet and welcome vendors, families, students, and other visitors. Check visitors in and inform employee of visitor arrival for pick up. Maintain attendance system. Record absent/tardy notes and file. Check students in or out. Provide general information about the organization to the public and families. Copy, file, and maintain paper or electronic documents and records. Help with hospitality set-up & breakdown. Help with school mass mailings & special events Assist with other tasks, as needed or assigned.

Job Description Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% Commuter and Company-paid Toll Programs Complimentary Daily Shift Meal POSITION OVERVIEW Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. RATE OF PAY Full-time, hourly at rate of $20.00 WHERE WILL YOU WORK? Front Office Operation - You will be our South Seas Ambassador, one of the first individuals welcoming our guests to the resort. POSITION REQUIREMENTS Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred. College course work in related field helpful. Experience: Experience in a hotel or a related field preferred. Required: Must have a valid driver's license, motor vehicle background check will be completed. ESSENTIAL FUNCTIONS, SKILLS, ABILITIES • Fluent in English language, must be able to convey information and ideas clearly. • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. • Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.) • This position holds multiple job functions at once. • Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. • Works well in stressful, high-pressure situations - fast paced environment. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. • Must maintain composure and objectivity under pressure. • Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests. • Teamwork is essential and critical in this role. • Must be able to work with and understand financial information and data, and basic arithmetic functions. • An operational knowledge of Microsoft Office suite and comfortable with electronics. PHYSICAL/MENTAL REQUIREMENTS Front Desk Agents work in fast paced environments. This job may require you to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity if working at either of our Welcome Gates. HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays. Will be trained in all shifts of the Front Desk Operation including overnights. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Celebrating 29 years and we are still growing! Physicians' Primary Care of Southwest Florida is a premier multi-specialty primary care practice with locations in Cape Coral, Fort Myers, Estero, and Lehigh Acres. We are currently seeking a Part-Time Front Desk Receptionist for our Pediatrics Practice division in Fort Myers. This position is 7-15 hours every weekend and holidays. Our Front Desk Receptionists: Print, copy and distribute physician schedules as needed Print patient encounter forms and prepare patient charts for appointments Verify the accuracy of patient information and insurance plans Assist patients with account questions or refers to the appropriate area Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations To be Successful - You Need: Great attention to detail and the ability to record information accurately Excellent customer service skills Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients Knowledge of insurances, referrals, and eligibility a must One year of medical office experience or a combination of medical education and office experience needed What PPC Offers: 29 years growing with and supporting our communities Award-winning physicians Ability to grow within the organization Health, dental, vision, and life insurances 401(k) with company match Paid Time Off (PTO) Paid holidays Employee Assistance Program (EAP) Uniform allowance Employee appreciation week and events Want to learn more about Physicians' Primary Care of Southwest Florida? Visit us at *************** and apply today!

Job Description We are looking for highly organized candidates with excellent people skills for the position of Front Desk Agent. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. About Us:Lido Beach Resort is renowned for its beautiful beachfront location, upscale dining options, and vibrant atmosphere. Our resort offers a unique blend of relaxation and activity, with amenities like two heated pools, a poolside bar, and direct access to Lido Beach. Our staff is celebrated for their friendly and attentive service, making every guest feel at home. We pride ourselves on being a workplace where team members are valued as our most important resource. At Lido Beach Resort, we believe our team members are the heart of our success. We offer a dynamic work environment where you can grow professionally while enjoying the beauty of Sarasota's Gulf Coast. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Proficient in HMS Properly close out end of day Ensure all numbers match across the board prior to importing them into the system Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in working with clients, guests, and co-workers. Position Type and Expected Hours of Work This position could be either full-time or part-time. All full-time positions are benefit eligible. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs. Essential Job Functions · Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. · Handle check-ins and check-outs in a friendly, efficient and courteous manner. · Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. · Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.). · Ensure delivery of packages, mail and messages as needed to guests. · Follow all Lexima/Brand credit policies. · Be aware of all rates, packages, and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow rate quoting guidelines. · Fully understand and be able to operate all relevant aspects of the front desk computer system. · Focus on his/her role in contributing to guest satisfaction surveys. · Demonstrate appropriate phone skills. · Use Lexima/brand selling guidelines as part of the inquiry call process. · Consistently perform above average in the mystery call process. · Follow up on all wait list reservations. · Manage suite inventory. · Complete shift responsibility checklist. · Keep front office area clean and organized. · Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations · Participate in all-employee meetings, events and other functions required by management. · Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology. · Develop full understanding of hotel amenities and services. · Understand emergency procedures and be prepared to help when necessary. · Operate radios efficiently and professionally in communicating with the hotel staff. · Ensure correct and accurate cash handling while at the front desk. · Use proper radio etiquette when communicating with other employees. · Perform any other duties as requested by management. Work Environment This position will be located at a hotel and primarily work behind a desk and in public spaces. Physical Requirements The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job. · Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear. · Occasionally lift and/or move up to 25 pounds. · Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. · Ability to stand during the entire 8-hour shift. Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company. Travel No travel is expected for this position. Travel for annual training and conferences may be required. Required Education and Experience · High school diploma or equivalent required. · A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred. · Previous hospitality experience preferred. · Knowledge of accounting principles. · Experience handling cash, accounting procedures and general administrative tasks. · Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. · Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary. · Effective oral and written communication skills. · Must have a valid driver's license. · Must be fluent in English. E-Verify Lexima participates in E-Verify for every employee. EEO Statement Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Join Our Team Today! The Hampton Inn & Suites - North Port is currently seeking experienced Guest Service Agents, to assist with AM and PM front office operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast-paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Hotel or customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit **************

Job Title: FRONT DESK ASSOCIATE Department: ROOMS Reports to: FRONT DESK SUPERVISOR/ASST. GENERAL MANAGER Status: Non-Exempt The purpose of the Front Desk Associate is to create the ultimate guest experience for all guests of our hotel. Front Desk Associates recognize, acknowledge, welcome, serve and depart all guests and visitors arriving to and from the hotel. Primary duties for these associates will focus on some or all of the following areas including, but not limited to: guest check in/check out, night audit, food & beverage service, kitchen, meetings/banquet setup and service, transportation, market or other guest requests. ESSENTIAL DUTIES AND RESPONSIBILITIES This position is empowered to guarantee total guest satisfaction. Display hospitality and professionalism to our guests at all times. Take pride in representing PMG Hospitality professionally with our guests. Assure that all transactions with guests are handled in a legal, ethical manner. Comply with Company Standards of Service as outlined for PMG Hospitality . Project a favorable image of PMG Hospitality to the public at all times. Treats guests, vendors, customers and co-workers with professionalism and respect at all times. Complete Departmental, PMG Hospitality, and Brand standards training as assigned. Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non- uniformed associates) must be worn at all times in public areas, including name tag. Have a thorough knowledge of emergency procedures. Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken. Assists all guests in a sincere and courteous manner, and whenever possible, goes the extra mile and does whatever it takes to ensure total guest satisfaction. Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, some of whom may require patience and tolerance. SPECIFIC JOB FUNCTIONS: FRONT DESK Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Maintain and provide accurate information on hotel facilities. Maintain cash bank per accounting guidelines. Comply with all accounting procedures. Maintain effective communication within the department. Stay aware of issues relating to guest needs and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions. Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys. Understand and operate front office and telephone computer systems, and equipment such as calculator, fax machines, etc. Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key, certificate and coupons as appropriate. Close out guest accounts at time of check out. Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler's check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures. Provide safety deposit boxes to guests in accordance with established hotel procedures. Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and faxes for guests. Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved NIGHT AUDIT Responsible for all tasks noted above under the Front Desk Category. Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning. Completes all credit card transmittals, direct bills, and no-show billings for the day. Relocates guests in a courteous manner as needed. Prepares all daily, monthly and yearly reports required by the property. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Receives and processes telephone and walk-in reservations accurately. Acts as manager on duty in the absence of the General Manager, Sales Manager, Front Desk Manager, and/or Executive Housekeeper. BREAKFAST AREA Be familiar with breakfast bar setup and operation. Assist with bussing tables and overall cleanliness of the breakfast bar. Assist managers as necessary with light administrative responsibilities. Work with other fellow team members to ensure guest satisfaction. Understand all property safety standards and comply with these rules at all times. Comply with health department standards, upholding regulation at all times. Maintain a safe working environment, report and correct any unsafe acts or conditions with regard to food and beverage. Reduce and keep waste at a minimum. Practice basic stock rotation and refrigerator cleanliness; keep all work areas clean and tidy. MARKET/PANTRY Stock the Market daily with all required products to maximize Market/Pantry sales. Maintain cleanliness of the Market/Pantry to PMG Hospitality and Brand appearance standards. Inform the Front Desk Manager of any items that are getting low so the Front Desk Manager can place an order as necessary. Conduct or assist in conducting monthly inventory. EDUCATION and/or EXPERIENCE High School Diploma required. (University degree in related field preferred.) 3 years' experience in a similar position Prior experience in utilization and functionality of brand systems; Excellent interpersonal and organizational skills with a high degree of persuasiveness; Excellent telephone skills; Ability to handle multiple tasks with strict deadlines in a fast paced, dynamic work environment; Must type at least 30 wpm and have high proficiency in MSWord, MS Excel; Must possess strong organizational skills, accuracy in document preparation, and detail oriented; KEY SKILLS Excellent interpersonal communication skills. Must have analytical and problem-solving expertise. A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills. A ‘roll up the sleeves' leader who is detail oriented with a strong work ethic. Someone who is creative yet has common sense and is practical in the real world. A good communicator, someone that will keep all parties informed in an organized, coherent manner. Must have basic knowledge of Microsoft Word, Excel, computers, and systems. Must have basic mathematical skills and basic calculator skills. Capability of building long-term relationships and being part of a rapidly growing business. Personal accountability and pride in results will be important for this position to possess. Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions. Must be proficient with computer and computer-generated data. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% Commuter and Company-paid Toll Programs Complimentary Meal During Shift WHERE WILL YOU WORK? Front Office Operation - You will be our South Seas Ambassador, one of the first individuals welcoming our guests to the resort. POSITION OVERVIEW Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. RATE OF PAY Full-time, hourly at rate of $20.00 POSITION REQUIREMENTS Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred. Experience: Experience in a hotel or a related field preferred. Required: Must have a valid driver's license, motor vehicle background check will be completed. ESSENTIAL FUNCTIONS, SKILLS, ABILITIES Fluent in English language, must be able to convey information and ideas clearly. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.) This position holds multiple job functions at once. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Works well in stressful, high-pressure situations - fast paced environment. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must maintain composure and objectivity under pressure. Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests. Teamwork is essential and critical in this role. Must be able to work with and understand financial information and data, and basic arithmetic functions. An operational knowledge of Microsoft Office suite and comfortable with electronics. PHYSICAL/MENTAL REQUIREMENTS Front Desk Agents work in fast paced environments. This job may require you to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity if working at either of our Welcome Gates. HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.