Front desk agent jobs in Portland, ME - 96 jobs

Job Summary & Responsibilities Customer Service Professional \- 5 Star Facility! Compensation: $20.00 per hour + Bonus (additional $2\-$4 per hour) = Total hourly compensation = $22\-$24 per hour! Summary: Our client is a highly specialized, elite company focused in the automotive industry, with an extraordinary emphasis on services. The client's main priority is to deliver luxury experience to their clients. The ideal candidate is a highly gifted, experienced and dedicated Customer Service Professional. Provides 5 Star Guest Service to current and future guests, as well as, partners and their guests and employees. Develops business and retains and services clients in the specified geographic region. Duties and Responsibilities: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Ensures each and every guest entering the facility has an exceptional experience Answers incoming guest telephone calls in a courteous and professional manner Possesses and maintains thorough knowledge of the hospitality industry as assigned Negotiates agreements with guests Opens and closes contracts; ensuring all required client paperwork is complete and accurate Responds to and investigates guest inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner Assists all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person Understands and communicates information regarding the company products, services, and policies to new and existing clients Possesses and maintains thorough knowledge of our services and products. Perform pick\-up and drop\-off service for guests Assist in shuttle, delivery or logistics between locations. Researches guests prior to their arrival and offer service upgrade Use company wide programs, sales development, prospecting projects, guest events and reporting for group business development Achieve monthly, quarterly and annual revenue goals as outlined Maintain and organize work area Must be in proper uniform at all times when working Must be ready to work at the start of scheduled shift Follow lawful directions from supervisors Uphold the company non\-disclosure and confidentiality policies and agreements Work evenings, weekends and holiday work hours as required Other duties as directed Essential: Ability to and proven track record of management of guest services effectively and successfully Ability to work individually or within a team environment Ability to work a flexible schedule including weekends, evenings, and holidays Ability to maintain and project professional behaviors towards guests and associates Ability to work in varying environments, such as indoors and outdoors Must be a self\-starter and proactive Excellent guest service skills Commitment to excellence and high standards Excellent written and verbal communication skills Good judgment with the ability to make timely and sound decisions Ability to accept instructions or directions and see through to completion Demonstrated ability to make successful presentations to individuals and\/or groups Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Requirements Minimum Requirements: Ability to work individually or within a team environment High School Diploma or equivalent \- College Degree Preferred Must be a self\-starter and proactive Excellent customer service skills; commitment to excellence and high standards Excellent written and verbal communication skills Good judgment with the ability to make timely and sound decisions Creative, flexible, and innovative team player Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages Excellent problem resolution Strong interpersonal skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Physical Requirements: Ability to stand, walk, bend and reach for up to 8 hours Ability to lift a minimum of 45 lbs without assistance Ability to work in weather and elements and with varying degrees Work between frequently alternating environments; inside and outside, sun light and office light Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. Benefits 2022 Employee Benefits for Full\-Time Employees: 100% Employer Paid Medical, Dental, Vision $25,000.00 Basic Employee Life\/AD&D Insurance Short & Long Term Disability Insurance (for those in states where it is not offered) â-ª Employee Assistance Program â-ª Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney â-ª Identity Theft Assistance Services â-ª Travel Assistance through Mutual of Omaha â-ª COVID19 Resources (tele\-health, metal health benefits and testing) â-ª Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services, â-ª Pharmacy Discount Programs through CVS & Good RX â-ª 401(k) Retirement Program and Education on Financial Services â-ª Supplemental Employee Spouse and Child Life â-ª 2 Weeks accrued Vacation with cash out program after 1st year! â-ª Generous Sick and Safe accrued Pay â-ª 7 Paid Holidays â-ª Paid Birthday off! â-ª Cell Phone Pay of $40.00 a Month for hourly employees â-ª $1,500.00 Retention Bonus (1 year) â-ª $1,000.00 Referral Bonus Program â-ª Employee Discounts for Auto Rentals (Friends & Family) â-ª Employee Wholesale Auto Purchase Program â-ª Perks @Work Program thousands of discounts for just about everything! â-ª Access to full library of online professional career training; from sales to software and nearly everything in between. 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JOB DESCRIPTION: Front Desk Agent Duties and Responsibilities: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, including the number of guests and the room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Promote and administer Hilton and Marriott Marketing Programs, such as Hilton Honors or Bonvoy rewards, for arriving guests. Ensure that the guest knows the room location. Arrange for a team member to accompany the guest to the room. Provide a welcome packet to guests containing room keys, tokens of our appreciation, gifts, etc. Ensure rooms and services are correctly accounted for within the guest statement. Properly account for services provided by the hotel. Assist guests with checkout payments or charges. Accept and records vouchers, credit, traveler's checks, and other forms of payment. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen well to understand requests, respond with appropriate action, and provide accurate information. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions. Promptly answer the telephone and email inquiries. Input messages into the computer and advise other team members of special guest needs. Retrieve messages and communicate the content to the guest. Retrieve mail, packages, and facsimiles or other special items for customers as requested. Field guest complaints, researching to develop the most effective solutions, and negotiating results. Listen and help resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Maintaining a clean and welcoming lobby area at all times Performing snow removal at the entrance when necessary to ensure guest safety Driving the airport shuttle as needed, following all safety and service guidelines Required Knowledge, Skills and Abilities: Must be able to explain and demonstrate that the essential functions of the job can be performed, with or without reasonable accommodation. Ability to read, listen, and communicate effectively in English, both verbally and in writing. Excellent calculator skills to prepare moderately complex mathematical calculations without errors. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system. Must be a motivated, energetic professional with exceptionally strong verbal and written communication skills and the ability to achieve company goals. Must have excellent hospitality skills. Must be able to quickly gain knowledge of the local area. Must have flexible availability and be able to work weekends and holidays. Dependability: Employees are expected to be on time and demonstrate regular attendance. Job Performance: Employees are expected to complete duties quickly, efficiently, and safely. Conduct: Employees are expected to follow worksite rules and regulations. Employees who violate worksite rules and regulations will be subject to disciplinary action, up to and including termination of employment.

The Portland Regency Hotel & Spa is looking for a Full-Time Front Desk Agent to join our team! We are a beautiful Historic Hotel of America located in the heart of Portland's Old Port District. Full-Time benefits include: Medical, Dental, Life, and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits include sick time. All employees receive: HHA Discounts, Fitness Center use, Uniform, Parking and Employee Meal. 401k plan with a match after one year. Hours vary weekly; shifts are 7am-3pm, 3-11pm, 11am-7pm, or 11pm-7am, including weekends and holidays. Summary: It is the responsibility of the Front Desk Agent to assist Hotel guest needs in a timely, professional, and reasonable manner. A guest's needs can be far-ranging, and an Agent must use his/her discretion in making decisions to help guests. This position requires professional judgment and initiative when assisting guests with their needs. Hotel guests generally have several needs and requests, and the Agent should try their best to adhere to the guest's requests, within reason. The Front Desk is the guest's source of information to the hotel and to the city. Essential Duties and Responsibilities: include the following. Other duties may be assigned. To check work schedule each week and report for all scheduled shifts on time and in complete uniform and with a name tag on. To punch in the correct department on the time clock no more than 5 minutes before the shift and punch out directly after the shift ends. To act in a professional manner at all times. Greet and welcome guests and visitors. Responsible for cash drawer in the specified amount to be counted at the beginning and end of each shift. All folios must be closed out properly, correct drop procedures followed, and all cash procedures as listed in the outlet training manual must be adhered to. Monitor public email account and respond to inquiries. Must have knowledge of all aspects and facilities of the hotel. When interacting with a dissatisfied guest, politely apologize and seek creative solutions for the guest to handle their specific needs. Must have knowledge of all packages, rate information, incoming groups, V.I.P's, and other hotel activities. Responsible for the knowledge of current and expired promotions and gift certificates. Taking individual guest reservations, as well as block reservations. Enters reservations from GDS booking sites as needed. Checking guests in and out of their overnight rooms. Assisting guests in any reasonable manner possible to assure the happiness of said guest (dinner, reservations, directions, amenities, linen, etc.) Dealing with all guest requests and/or complaints professionally and knowledgeably. Agents are to assist guests who may have complaints. Agents will be trained by managers on how to deal with guests in specific situations, of which there is not always a set policy, because each guest is different, and each problem must be dealt with separately. Answering hotel Phones. Must be able to effectively answer and send calls off to appropriate extensions. All calls should be answered within three rings. Enters wake-up calls and coffee delivery upon request. Issuing keys to appropriate managers and employees. All keys must be signed out by that person when issuing and when turning in. Daily charge distribution, i.e., posting to folios all charges applicable to a specific room. To perform any other related duties assigned by any Department Manager. Keep the Front Desk area clean. (Ex: Empty trash, empty recycle bins, deliver dirty dishes to the kitchen) Assists with the training of new desk members. Miscellaneous downtime tasks, stocking supplies. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have excellent attention to detail and be able to multitask. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs. Certificates, Licenses, Registrations None needed for this position. Other Skills and Abilities Computer skills and PBX skills. Property management system = Opera Education and/or Experience High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential duties of this job, the employee is regularly required to stand up to 8 hours; use hands to finger, feel, and handle; reach with hands and arms; and talk or hear. The employee is occasionally required to walk or sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust and focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Safety: To abide by the safety requirements of the Portland Regency Hotel & Spa and this department, as outlined in your safety manual, and report all accidents to a supervisor immediately.

Job DescriptionFront Desk Agent - Anchorage By The SeaLocation: Ogunquit, ME Job Type: Full-Time Compensation: $18 per hour Job OverviewAnchorage By The Sea is seeking a customer-focused Front Desk Agent to join our team. This role is responsible for guest registration, managing reservations, and providing guests with information about the hotel and surrounding area. If you excel in customer service and have previous experience in a service-related role, we encourage you to apply.Responsibilities Manage online, phone, and in-person room reservations in a fast-paced environment Communicate relevant shift information to the next shift and direct supervisor Welcome guests, process check-ins and check-outs, distribute room keys, and explain hotel amenities Process payments and resolve any discrepancies Address guest concerns and complaints in a professional and timely manner Provide guests with information about local attractions and amenities Collaborate with team members to ensure guest accommodations meet hotel standards and special requests are fulfilled Maintain a clean, organized, and well-functioning workstation Follow training procedures and adhere to standard operating procedures Perform additional duties as assigned by management Requirements High school diploma or equivalent experience Minimum of one year of experience in a related position Ability to work onsite at the hotel location Flexible availability for both day and night shifts Proficiency in English (reading, writing, speaking) Willingness to learn new technology platforms Ability to stand for extended periods at the front desk Ability to lift and push up to 50 lbs., including guest luggage (limited) Strong ability to work independently Friendly, professional, and customer-service-oriented demeanor Preferred Qualifications Previous experience in a customer-facing role Proficiency in Microsoft Office Suite Bilingual skills, with preference for Spanish or French

We are looking to hire both morning and evening shifts. Company Intro Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you! Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Agent to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure. **************************** Job Summary The Front Desk team are the face of our hotel. Front Desk Agents assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations. The Front Desk department is the hub of the hotel, and a great place to start your career in hospitality. Daily Duties Hotel reservations Welcome guests upon arrival Check in and check out procedures Provide information and answer questions about local area attractions Coordinate with other departments to ensure our guests are well attended to while staying with us Other responsibilities as assigned Requirements & Qualifications Team Player Friendly and service oriented attitude Presentable and professional Able to stand on feet for up to 8 hours Able to read and write English Basic/intermediate computer skills Highschool Degree Some weekend availability, when we are busiest, is generally required in the hospitality industry Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Work schedule Weekend availability 8 hour shift Monday to Friday Day shift Night shift Holidays Supplemental pay Bonus pay Benefits Paid time off 401(k) matching Employee discount Paid training Profit sharing

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with cash transactions. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Needed Attributes Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements Job Requirements: Check-in/Check-out hotel guests Process all payments according to established hotel requirements Provide information and assistance to all guests and vendors Prepares all necessary reports during each shift for the management team Job Qualifications: Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. Salary Description $17.00

A hired team member would be responsible for opening the gym on a full-time level, Monday to Friday from 4:45 am-12 pm. A team member will be responsible for greeting members as they enter the establishment as well as answering the phone as needed. Additionally, a hired team member will be responsible for signing up prospective members and handling a cash register. As needed there will be cleaning tasks to be completed daily. Currently, we are hiring for Monday to Friday 4:45 am-12 pm for a total of 36 hours per week. Come join a fun energetic atmosphere at World Gym's front desk! At this time, masks are recommended but not required. We have increased cleaning and added daily tasks to prevent the spread of COVID in the gym. Compensation: $15.00 per hour The iconic World Gym brand was founded in 1976 by Joe Gold during the glory days of "Muscle Beach" in Venice, CA. Joe was one of the original ringleaders of Muscle Beach. In his prime, he toured with Mae West, and was at the heart of the cozy connection that has always existed between the Muscle Beach fitness scene and the celebrity of Hollywood. Joe blazed a trail followed later by the likes of Arnold Schwarzenegger, Lou Ferrigno, and Dave Draper to name just a few - all of whom had significant Hollywood careers and an intimate connection to and love for World Gym. Since that time, World Gym has evolved into an internationally recognized brand that has captured the imagination of people around the globe. Given its storied past, it is no surprise that World Gym is one of the most celebrated fitness brands in the world today. World's Gym is committed to always remaining a true gym, not a resort. This is the place for the serious, no-nonsense workout; where great shape is an authentic passion. We believe in empowering our members to lift themselves to greatness and letting confidence thrive while the mind and body grow strong. By offering expertise and state of the art equipment, we have the inspiration and tools to change lives.

TempToFT Temp to hire opportunities in South Portland and Scarborough! Greets and checks in patients, performs registration on new patients, verifies insurance on all patients. Scheduling future appointments Assisting with referrals Collects co-payments. Prepares insurance assignment form with data such as names of insurance company and policyholder, policy number, and physician diagnosis. Contacts insurance company to verify patient coverage and obtain information concerning extent of benefits. Posting of referrals and/or precertification information. Job Type: Full-time Pay: $19.00 - $21.00 per hour Schedule: 8 hour shift Ability to Commute: Scarborough, ME 04070 Work Location: In person

Job Description World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is the second fastest-growing insurance broker in the U.S. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Position Overview The Receptionist at World Insurance Associates is responsible for managing calls coming into the main phone line, receiving, and distributing mail, as well as additional administrative duties to support the office. Essential Duties and Responsibilities First line of contact to receive and distribute a high volume of calls coming into phone line Distribute faxes via the agency management system Responsible for keeping inventory of all office supplies and placing approved orders for replenishment as needed Performs all other general administrative related duties as assigned Responsible for receiving, processing and distribution of physical and electronic mail as needed Assist in any processing for Commercial Lines and Personal Lines departments Qualifications Work experience with customer service responsibilities Computer savvy and proficient in MS Office including Power Points, Word, Excel, Outlook, Adobe. Excellent verbal communication skills Ability to multi-task in a fast paced and deadline driven environment Must be able to maintain professionalism and a positive service attitude Can handle sensitive information with the highest degree of integrity and confidentiality Strong attention to detail and excellent organizational skills required Exceptional customer service skills, over the phone and in person, with our customers and internal departments Sense of urgency and problem-solving skills Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #LI-KS1 Powered by JazzHR 0bsIh52Cw4

Requirements Must be knowledgeable in Microsoft Word and Outlook Ability to multi-task and stay organized required Experience with billing insurance preferred Experience scheduling in a software system preferred Ability to communicate effectively orally and in writing required Experience working in a professional office environment preferred Salary Description $18 per hour

Job DescriptionWe are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.Compensation: $16 - $17.50 hourly Responsibilities: Take reservations in person, via email, or over the phone, including group bookings. Welcome guests warmly, determine their needs, and manage the registration process. Manage guest check-ins and check-outs appropriately Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint Physical ability to stand, walk, and lift up to 25 pounds as needed. Proven customer service experience with a strong guest-focused mentality Availability to work flexible schedules, including weekends and holidays. About Company At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!

Job Description Join Our Visionary Team as a Front Desk Receptionist at Rochester Eye Care Associates! Are you ready to be the welcoming face and the heartbeat of a cutting-edge optical experience? Rochester Eye Care Associates is on the lookout for a vibrant and customer-centric Front Desk Receptionist to join our dynamic team in Rochester, NH! Benefits include: Simple IRA with company match Paid time off (PTO) and paid holidays Eyewear benefits Employee health insurance What We Offer: Competitive Pay: $15-$19 / Hour No weekend hours: Enjoy a healthy work-life balance Career Growth: Paid training and ongoing support Team Vibe: Collaborative, relaxed atmosphere with people who love what they do Innovative Environment: Experience the newest optical innovations and eyewear styles. What We're Looking For: We are seeking a candidate with experience in optical or healthcare billing and coding who is passionate about providing exceptional customer service. Attention to detail, strong organizational skills, and a positive attitude are key to success in this role. If you're ready to be part of a forward-thinking optical experience, we want to hear from you! Apply now for the Front Desk Receptionist position and embark on a career where every day brings new opportunities to enhance the way people see the world. Your vibrant career at Rochester Eye Care Associates in Rochester, NH starts here! ResponsibilitiesAs the Front Desk Receptionist, you'll be the first point of contact, setting the tone for an exceptional optical journey. Your responsibilities will include: Warm Welcomes: Greet and assist patients with a beaming smile, making every visit memorable from the moment they step in. Efficient Coordination: Seamlessly manage appointments, inquiries, and patient flow to ensure a smooth and streamlined experience. Administrative Brilliance: Handle phone calls, emails, and paperwork with precision, maintaining an organized and efficient front desk. Patient Empathy: Demonstrate genuine care and understanding, creating a welcoming atmosphere that extends beyond just great vision. Required Skills High School Diploma or GED required. Experience in billing and coding, optical billing and coding preferable. Adaptable and flexible with the ability to multitask. Self-motivated and detail oriented. Interest in healthcare. Strong communication skills. Must present a professional appearance.

Are you a people person? Do you like to greet people with a smile? Are you detail oriented and able to multi-task? Are you able to listen carefully and with empathy? Are you quick on your feet? All of these are great characteristics for a Front Desk Associate/Guest Service Agent. Greet guests, assist with check in and check out, collect payments, track purchases and room charges, answer telephone and email inquiries, learn to operate our reservations system software, balance a cash drawer, edit menus as well as prepare daily arrival and departure information to distribute to all departments. The Front Desk staff are like the conductors leading the orchestra of other resort departments to ensure that our guests have an experience which exceeds their expectations! Location: Migis Lodge on Sebago Lake, Casco, ME Hours: Full-time; typical shifts run 7am - 3pm or 3pm to 11pm Compensation: $17 to $19 an hour Seasonal Position: May/June through late October OR May/June through late August for students. Start date: Early May through Mid-June Benefits: Meals are provided to staff during working hours; Discounted stays and food & beverage at affiliated properties; use of resort activities and amenities; a summer on Sebago Lake! Experience: Previous experience working in hospitality preferred, but not . Outgoing personality, strong listening, communication and computer skills strongly preferred. You will work as part of a small team behind our open concept front desk, learning and being exposed to many aspects of running Maines finest Full American Plan lakeside resort. If you are studying hospitality, or have an interest in the field, this can be a great learning opportunity. Varied shifts, both day (7:30 to 3:30) and evening (3 to 11) are scheduled. Must have good computer skills including word, excel, and email. You will have the chance to develop great relationships with our guests. JOB SUMMMARY: Front Desk/Guest Service Associates are responsible for the critical first impression our guests have of our resort. Front Desk/Guest Service Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. SUMMARY OF ESSENTIAL JOB FUNCTIONS: Maintain a neat and professional appearance in accordance with property standards.¯ Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Register and orient arriving guests according to property standards. Be knowledgeable about the property, its programs, amenities, and experiences. Have a working knowledge of properties phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller's requests, and clearly taking, dating, distributing or filing notes as needed. Be knowledgeable of your role in the property's reservations process. Serve as concierge, sharing knowledge of the area surrounding your property suggesting activities and recreation, dining options, and assisting with ground transportation and local driving directions. Continually build rapport with property guests. Engage guests in conversation at the desk and when you encounter them around the property. Actively listen to and respond positively to guest questions, concerns, and requests. Anticipate guest service needs. Proactively approach guests needing service or assistance. Manage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guest's problem. Work with colleagues to ensure that guest's needs are continually met. Maintain an efficient and effective flow of information with guests and all internal departments. Record any special guest needs reported, making notes for future visits according to property specifications. Maintain accurate guest accounts and folios, house banks, deposits, petty cash and cash drawers according to property specifications. Understand cash reporting requirements. Be fully knowledgeable about how to post to and maintain guest folios according to property specifications. Must have computer skills sufficient to meet property system needs which may include Microsoft Word, excel, database operations, point of sale and property management systems. Process guest check-outs and collect and process payments with efficiency. Be able to explain everything on a guest folio and be able to make corrections as needed. Thank guests with genuine appreciation and bid them a fond farewell at departure. Be responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities. Be knowledgeable of property specific safety and security procedures. Deliver messages, faxes, packages to guests in a timely manner. Perform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications. Label all lost and found items according to property procedures. Know who to notify in case of broken equipment or unsafe/unsanitary conditions. Manually handle/lift/carry product up to 50 pounds between knee and shoulders. Must have bilateral fine manipulation of both hands which may be repetitive for entire shift. May be vertically mobile for entire shift. Protect the assets of this property and Migis Hotel Group. MINIMUM REQUIREMENTS: Must be eligible to work in the United States of America. Must be at least 17 years of age. Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy. Ability to work as a part of a team. Ability to understand verbal and written directions, as well as workplace safety signage. Active listening and observation skills. Ability to work under pressure and deal with deadlines and stressful situations. View all jobs at this company

The Front Desk Attendant is the first face our guests will see upon entering the facility and must set the standard of outstanding hospitality and customer experience. Key Responsibilities: Greet visitors with enthusiasm. Open the building on weekday mornings for our Walking Club members. Promote The Hub by sharing information, answering questions and giving tours. Direct guests to their area of interest/participation. Answer phone calls and forward all inquiries to the appropriate Hub Team member. Ensure all guests sign in for leagues and memberships. Assist with light housekeeping to keep the entry clean, safe and welcoming including sweeping, windows, etc. Assist team members with communication with clients such as phone calls or emails regarding team assignments, schedule changes, etc. Attend Directors meetings, take notes and post to appropriate files. Assist Event Coordinator with set-up or clean up. Accept deliveries and direct them to the appropriate areas in facility. Other Duties: Job Summary: The Front Desk Attendant plays a crucial role of being the first point of contact for in-person, phone and digital guests. This role sets the tone for the guest experience by providing friendly service, managing check-ins, answering questions and supporting daily operations across the facility. Responsibilities: Great guests promptly and professionally upon arrival Check-in guests for activities Answer phones, take messages, and respond to basic customer inquiries Process payment for turf participants. Assist Field Marshals with turf set up Direct guests to Fields, Concessions, Pub, Golf, restrooms, office area and any other activity areas. Communicate with management and staff regarding guest needs or issues. Monitor the front desk and lobby area and clean/organize as needed. Communicate and Enforce House Policies (no food or drink on fields, no running, etc) Assist with special events Keep front desk work stations clean and organized Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements Qualifications and Skills: Strong organizational and multitasking abilities Effective communication skills Proficiency in office software (Quickbooks, Paylocity, MS Office, spreadsheets, etc.) and restaurant management software (TOAST). Ability to work under pressure and maintain a calm demeanor. Sound problem-solving and conflict resolution skills. Hospitality experience or customer service experience Experience operating office phone systems including voicemail/transferring calls, etc. Character Traits: Punctual and dependable Team Player but able to work unsupervised at times. Takes direction wellh Trustworthy and takes pride in one's work Physical Requirements: Able to work while standing for extended periods of time. Able to lift up to 25lbs and push turf equipment around. On-Site Attendance: This role is typically part-time with an average of 20-30 hours worked per week but may require flexibility during busy seasons, weekends, or special events

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Part time and full time positions available Company Intro Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you! Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking friendly, guest focused individuals to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure. **************************** Job Summary We are seeking a positive, service-oriented, energetic and self-motivated Night Auditor to join our team. The Night Auditor works the overnight front desk shift generally from 10PM - 6A or 11PM-7AM. We value dependability and honesty the most in our Night Auditors. Daily Duties Answer phone calls and assist any guest requests - towel requests, noise complaints, lock outs etc Communicate any issues with morning shift and other departments Welcome late arrivals Walk property periodically throughout the evening Adhere to and enforce all safety and emergency procedures and inform upper management of any unsafe conditions Other responsibilities as assigned Requirements & Qualifications Self motivated and independent Friendly and service oriented attitude Presentable and professional Able to stand on feet for up to 8 hours Able to read and write English Basic/intermediate computer skills High School Degree Some weekend availability, when we are busiest, is generally required in the hospitality industry Previous experience is preferred, but not required - we are willing to train someone with the right attitude Lafayette Hotels is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Work schedule 8 hour shift Night shift Supplemental pay Bonus pay Benefits Employee discount Paid training

Guest Experience Agent Full-Time Year-Round & Seasonal Roles Available You will be an integral member of the Guest Experience Team which strives to elevate the guest experience through critical evaluation the hotel experience, comprehensive pre-planning, and cross departmental communication. You will solicit leads, outreach prior to arrival, create custom travel itineraries, and ensure all guest requests are finalized ahead of arrival to maximize recreational revenue. You must be able to speak clearly, and communicate effectively with all guest types, including VIPs, high spend guests, and other high-profile individuals. You will be able to promote hotel services and amenities and connect guests to local and authentic experiences in the community. ESSENTIAL FUNCTIONS A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Answer all incoming calls and emails in an attentive, courteous, and efficient manner. Actively listen and project a manner of friendliness, professionalism, and willingness to provide personalized services to guests. Share personal passion and knowledge of hotel amenities and bookable experiences. Collaborate with Leisure Sales, Concierge, Reservations, and other Hotel Outlets, to build and monitor guest itineraries and profiles to ensure seamless process from booking to arrival. Responsible for pulling reports and outreach of guests 60 to 90 days ahead of arrival, including VIPs and high spend guests. Have an impeccable eye for detail to ensure accuracy and efficiency. QUALIFICATIONS Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it's lots of fun! Experience. Previous experience in customer service and/or creating authentic vacation or travel experiences preferred. Service oriented. A person who loves to serve others by creating experiences that go beyond the expected. Strong attention to detail. Excellent Communicator. Providing amazing experiences requires the ability to communicate fluently in English, both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Full-Time Year-Round Benefits for the Guest Experience Agent: Health, Dental, Vision Insurance Life and AD&D Insurance Long-Term Disability Insurance Voluntary Accident and Critical Illness Plans Optional Supplemental Life Insurance 401k match of 100% for 5% Tuition Reimbursement Program Referral Bonuses Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Description: The Front Desk Attendant is the first face our guests will see upon entering the facility and must set the standard of outstanding hospitality and customer experience. Key Responsibilities: Greet visitors with enthusiasm. Open the building on weekday mornings for our Walking Club members. Promote The Hub by sharing information, answering questions and giving tours. Direct guests to their area of interest/participation. Answer phone calls and forward all inquiries to the appropriate Hub Team member. Ensure all guests sign in for leagues and memberships. Assist with light housekeeping to keep the entry clean, safe and welcoming including sweeping, windows, etc. Assist team members with communication with clients such as phone calls or emails regarding team assignments, schedule changes, etc. Attend Directors meetings, take notes and post to appropriate files. Assist Event Coordinator with set-up or clean up. Accept deliveries and direct them to the appropriate areas in facility. Other Duties: Job Summary: The Front Desk Attendant plays a crucial role of being the first point of contact for in-person, phone and digital guests. This role sets the tone for the guest experience by providing friendly service, managing check-ins, answering questions and supporting daily operations across the facility. Responsibilities: Great guests promptly and professionally upon arrival Check-in guests for activities Answer phones, take messages, and respond to basic customer inquiries Process payment for turf participants. Assist Field Marshals with turf set up Direct guests to Fields, Concessions, Pub, Golf, restrooms, office area and any other activity areas. Communicate with management and staff regarding guest needs or issues. Monitor the front desk and lobby area and clean/organize as needed. Communicate and Enforce House Policies (no food or drink on fields, no running, etc) Assist with special events Keep front desk work stations clean and organized Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements: Qualifications and Skills: Strong organizational and multitasking abilities Effective communication skills Proficiency in office software (Quickbooks, Paylocity, MS Office, spreadsheets, etc.) and restaurant management software (TOAST). Ability to work under pressure and maintain a calm demeanor. Sound problem-solving and conflict resolution skills. Hospitality experience or customer service experience Experience operating office phone systems including voicemail/transferring calls, etc. Character Traits: Punctual and dependable Team Player but able to work unsupervised at times. Takes direction wellh Trustworthy and takes pride in one's work Physical Requirements: Able to work while standing for extended periods of time. Able to lift up to 25lbs and push turf equipment around. On-Site Attendance: This role is typically part-time with an average of 20-30 hours worked per week but may require flexibility during busy seasons, weekends, or special events