Front Desk Agent Jobs in Renton, WA

Insight Global is looking for a Office Administrator to join a construction company in the Seattle office! This individual will be responsible for greeting office visitors, phone support, and regular office maintenance duties. In this role you will also support the HR and Finance department and handle multiple tasks while maintaining a positive and welcoming attitude! Must Haves: 1+ year of administrative or clerical experience. 1+ year of data entry experience Good communication and organization skills. Reliability, flexibility, and dependability. Plusses: Understand basic construction terminology or experience in construction industry.

Davis Wright Tremaine LLP is seeking mid-level associate with a minimum of three years' experience to join its Healthcare Practice group. Qualified candidates will have a demonstrated interest in health law in areas that may include general healthcare regulatory and compliance matters, reimbursement, fraud and abuse, medical staff, healthcare contracting, HIPAA or telemedicine. Strong legal writing, contract drafting, and oral communication skills are essential to this role, as is the ability to work well in a team environment. We prefer candidates with an entrepreneurial mindset, a strong client-service ethic and outstanding interpersonal skills. DWT's working atmosphere is fun, fast-paced, and collegial, and partnership advancement potential is strong. To apply, please upload a cover letter addressed to Valerie Hawley, Lawyer Talent Acquisition Specialist; resume, writing sample and law school transcript, all in PDF format. Please specify how you heard about this position. All replies confidential. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client's and each lawyer's work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them. Davis Wright Tremaine LLP believes that embracing diversity and inclusion brings out the best of what each individual has to offer and inspires us to build strong and lasting connections with each other, our clients, and our communities. We are committed to creating and cultivating a diverse workforce and inclusive environment where every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee's sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws. Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application o r recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email ****************. The annualized salary range for this position in Washington is $225,000 to $350,000 and in California is $225,000 to $350,000. Actual pay will be adjusted based on the candidate's education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus and health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401(k), vacation, sick time, 10 paid holidays each year and an employee assistance program. For full-time employees, the initial sick leave benefit is 80 hours of sick leave per year. Attorneys generally take approximately three weeks of vacation from work each year, and it may vary depending on the needs of the clients and the firm. Additional voluntary benefits programs include voluntary accident insurance, voluntary life, voluntary disability, voluntary long-term care, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs are also available. #LI-HP1 RequiredPreferredJob Industries Other

City, State:Seattle, Washington$22 per hour The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting. Know emergency procedures and how to respond. Never say a guest's room number out loud. Be knowledgeable of hotel promotions. Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms. Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is. Complete daily reports, audits correspondences etc. as required by your shift. Keep lobby and office area clean at all times, Set wake-up calls as dictated by your shift. Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. Take and confirm credit cards for validity and acceptability. Lock and secure area if leaving the front desk, even if it is for a moment! Create incident reports for guest injuries / issues when required. Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner. Take and record reservations with accuracy. Confirm as requested. Resolve guest complaints. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position. DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required. Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers. Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time. Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service. Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making. Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up. EDUCATION AND EXPERIENCE REQUIREMENTS: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak English fluently. Ability to interpret and perform basic computer and POS system functions. WORK ENVIRONMENT: The work environment normally entails the following: • Indoor work environment • May be exposed to and use of cleaning chemicals throughout the shift • Minimal to moderate noise levels consistent with hotel environment Top of Form PHYSICAL DEMANDS: During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to: • Stand more than 2/3 of the time • Walk less than 1/3 of the time • Sit less than 1/3 of the time • Lift up to 15 lbs • Push / pull up to 10 pounds Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates. Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $27.68 to $27.68 per hour. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.07693 PTO balance for every hour worked. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. What We Need from You - In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. What we Offer ─ We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT. This range may be modified in the future. The hourly pay range for this role is $16.66 to $25.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Position Type: Full time Compensation: $18.00 - $24.00 per hour Schedule: The general schedule will be Thursday - Monday, 8:00am - 5:00pm *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed. About Us: Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization. About the job: Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. What you'll be doing: Attending all property required meetings and training. Maintain regular attendance in compliance with Reside standards, as required by scheduling, which will vary according to the needs of the property. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag. Comply with Reside standards and regulations to encourage safe and efficient property operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions. Perform other duties as requested by management. Day to Day: Greet and welcome all guests approaching the Front Desk in accordance with Reside standards. Maintain proper operation and ensure that all property standards are met (if applicable). Answer any guests' inquiries about property services, facilities, and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assistance as needed. Handle check-ins and checkouts in a friendly, efficient, and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shifts according to property standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Supervisory Responsibilities: This position does not include any supervisory responsibilities. May provide cross training to other staff. Travel: This position could require minimal travel, less than 20% of the time. About you: What you'll bring: College course work in a related field is helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent experience. Computer experience required. Customer Services experience preferred. What we are looking for: Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other property related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Maintain a warm and friendly demeanor at all times. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Physical Demands: Flexible and long hours are sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during the entire shift. Benefits & Perks: What's in it for you: Competitive Pay Medical, Dental, and Vision Insurance 401k and Employer Match Paid Holidays and Vacation Time Quarterly and Annual Success Share Bonus Paid Volunteer and Charitable Match Program Tuition Reimbursement Program Learning & Development Opportunities Employee Referral Program Employee Assistance Program The Fine Print: Work Authorization: The employee must be legally authorized to work in the United States. EEO Statement: Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice. Employment Verification: In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce. Background Checks: As part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results. Reside is a drug-free workplace. *Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Be part of a legacy of exceptional service and join our dedicated team at Fairmont Olympic Hotel as a Front Desk Agent! As our Front Desk Agent, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you! What is in it for you: $24.02 per hour Employee travel program offering discounted rates in Fairmont's and Accor worldwide Parking/Commuting Discounts Paid meal breaks with complimentary meals served in our Staff Dining room Learning programs through our Academies Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance 401K Retirement plans with a 4% match for all colleagues Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities Fun, elegant atmosphere with amazing colleagues! Key Responsibilities: Provide a warm and friendly welcome to guests, ensuring a positive first impression of the hotel Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail Assist guests with inquiries, requests, and reservations, providing information about hotel facilities, services, and local attractions Qualifications Qualifications: Must hold valid authorization to work in the USA Previous experience as a front desk agent or in a customer service role is preferred Knowledge of hotel reservation systems and basic computer skills preferred Ability to work a flexible schedule, including evenings, weekends, and holidays (required) Physical requirements include: This job requires constant standing, walking, bending, and twisting. Must be able to lift at least 20 lbs Additional Information All your information will be kept confidential according to EEO guidelines. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We are an equal opportunity employer. All offers contingent on background check and E-Verify. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Front Desk Agent - AM Shift (Candidates applying for this position are also encouraged to apply for the Front Desk Agent - PM Shift) SALARY: $22.95 to $23.20, Full-Time, Non-Exempt, Overtime Eligible BENEFITS: Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary) Paytient Healthcare Spending 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%) Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91 st day of employment) Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan Free Employee Assistance Program (EAP) Travel Assistance Program OTHER BENEFITS: Hotel discounts at 10,000+ global destinations (nightly rates as low as $45) Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass) 50% subsidy for public transportation expenses Referral program of $250 per successfully referred new hire Complimentary cafeteria meals Monthly employee appreciation events Employee Exercise Room Community Service Events WHY THE RENAISSANCE SEATTLE HOTEL? Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask " why "? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “ why ” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU! Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Supervisor, Front Office Manager, Director of Rooms, or more? We'll support you all the way. ABOUT OUR MANAGEMENT COMPANY The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come. Ownership is also the management company - No red tape The company values longevity - half of our team has been with us 5+ years ABOUT OUR HOTEL 4 th largest hotel in Seattle Stable operation - hotel has never been sold Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year Although we had to lay-off 90% of our staff at the beginning of the pandemic, we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return. Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel, Westin, Marriott, Sheraton JOB SUMMARY We are seeking a Renaissance Front Office Agent to work the A.M. shift, to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests, as they are checking in or checking out. This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following: Cultivate and Maintain Guest Relations Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out Engage guests in conversation regarding their stay, property services, and area attractions/offerings Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible Address guests' service needs and special requests in a professional, positive, and timely manner Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed Collaborate with and contact appropriate individual or department to deliver and exceed our guests' needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue Manage and secure bank Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits Receive and record wake-up call requests and deliver to appropriate department Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters) QUALIFICATIONS High school diploma or GED 1 year experience in the guest services, front desk, or related field Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems Proficient computer skills Ability to de-escalate dynamic situations Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment OTHER INFORMATION Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including background check Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommod

Front Desk Agent Needed Are you looking for a flexible and rewarding opportunity in the hospitality industry? The historic Mayflower Park Hotel is seeking a full-time Front Desk Agent to join our team. If you're ready to join a fun, dynamic team and contribute to creating memorable experiences for our guests, we'd love to hear from you! To apply, please submit your resume to [email address] or visit our website [website URL]. Become a valued member of our team and help us provide a one of a kind service around the clock! The Mayflower Park Hotel “Quite Simply, One of a Kind” Requirements Responsibilities: • Warmly welcoming guests and facilitating smooth check-ins and check-outs. • Handling phone calls, emails, and guest inquiries promptly and courteously. • Providing guests with helpful information and recommendations about local attractions. • Maintaining an organized and tidy front desk area throughout shifts. • Money handling when needed. Requirements: • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays required. • Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service. • Ability to multitask effectively and remain composed under pressure. • Basic computer proficiency, including experience with reservation systems (preferred but not required). • Previous experience in hospitality is a plus, but not mandatory. • Strong organizational skills. • Bilingual is a plus, but not required. • Maintain a professional appearance while on-stage. Salary Description 20-20

As a Front Desk Agent at a demographically challenged property -Transitional Hotel , your primary responsibility is to ensure the safety of the property, guests, and staff while providing exceptional customer service. You will be the first point of contact for guests and must handle various situations with professionalism and discretion. The ideal candidate will exhibit strong accountability, resilience, and the tenacity to achieve goals while providing outstanding customer service. Key Responsibilities: 1. Guest Relations: Assist guests with check-in and check-out procedures efficiently. Handle guest inquiries, requests, and complaints promptly and professionally. 2. Customer Service: Maintain a cheerful and upbeat attitude even in challenging situations to ensure positive experience. Offer proactive assistance and personalized recommendations to enhance the customer's experience. 3. Assisting Safety: Follow safety and emergency procedures, report any suspicious activities to management. Monitor access, be vigilant and proactive in maintaining the safety of guests and staff. 4. Difficult Tenant Management: Handle challenging tenants with patience and diplomacy, collaborate with security when necessary. Adhere to the property policies and rules consistently and address issues calmly and professionally. Document incidents involving difficult tenants and report them to management. 5. Communication & Multitasking: Maintain clear and effective communication with other hotel staff and departments. Handle multiple tasks simultaneously and prioritize tasks effectively to ensure smooth operation. Qualifications: High school diploma or equivalent. Proven experience in hospitality or customer service, particularly in challenging environments. Strong communication, problem -solving, and multitasking abilities. Ability to remain calm and composed in high-pressure situations. Knowledge of security procedures and emergency protocols is an advantage. Proficiency in using computer systems and hotel management software is a plus. Ability to work independently and as part of a team. Strong sense of accountability, resilience, and a go-getter attitude essential for thriving in a demanding setting. Who We Are: The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration. Our team doesn't just work here; we thrive here. We're a diverse group of dedicated professionals who are passionate about creating living spaces that people love to call home. If you're ready to take on a pivotal role in our community, ensuring our residents have a wonderful place to call home, we invite you to send your application and join us! JOB CODE: 1000431

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. QUALIFICATIONS: * High School diploma or equivalent required; College course work in related field helpful. * Experience in a hotel or a related field preferred. * Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. * Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. * Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must work well in stressful, high pressure situations. * Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. * Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. * Must be able to work with and understand financial information and data, and basic arithmetic functions. * Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing * Ability to read, comprehend and write simple instructions and/or short correspondence and memos * Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations * An operational knowledge of Microsoft Office suite * Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays * Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) * Ability to participate in the creation of an enjoyable work environment RESPONSIBILITIES: * Approach all encounters with guests and associates in a friendly, service oriented manner. * Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). * Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. * Comply at all times with Aimbridge Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. * Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. * Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. * Handle requests for information, mail and messages in an efficient and courteous manner. * Answer guest inquires about hotel service, facilities and hours of operation. * Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. * Establish and maintain good communications and team work with fellow associates and other departments within the hotel. * Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow rate quoting scenario. * Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology. * Have knowledge of and assist in emergency procedures as required. * Handle check-ins and check-outs in a friendly, efficient and courteous manner. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. * Use proper two-way radio etiquette at all times when communicating with other associates. * As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members * Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. * Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds * Access to back of house areas of the hotel and sensitive information * Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank * Interact and occasionally have unsupervised contact with guests and/or colleagues * Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets * Drive safely on behalf of the company for business reasons * Maintain a high level of trust and responsibility * Represent the company with certain level of reputation and good character as well as exercise sound judgement After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: * Now offering Daily Pay! Ask your Recruiter for more details * Medical, Dental, and Vision Coverage * Short-Term and Long-Term Disability Income * Term Life and AD&D Insurance * Paid Time Off * Employee Assistance Program * 401k Retirement Plan PROPERTY INFORMATION: Located in the heart of downtown Seattle, the award-winning Crowne Plaza Hotel Seattle - Downtown offers an exceptional blend of service, style and comfort. You'll notice Cool, Comfortable and Unconventional touches that set us apart as soon as you step inside. Marvel at stunning views of the city lights while relaxing in our new Sleep Advantage Beds. Enjoy complimentary wireless Internet throughout the hotel and amenities to help you relax like our Temple Spa Sleep Tight Amenity kits featuring lavender spray and lotions to help you rejuvenate and unwind. Enjoy an invigorating workout at our 24-hour fitness center, get dining suggestions from our expert concierge or savor sumptuous cuisine at our Regatta Bar & Grille restaurant where you can enjoy Happy Hour in our lounge daily from 4pm - 7pm and monthly drink specials. Come and experience all that The Emerald City has to offer with us! Application deadline for Colorado positions:

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! If you aren't happy with your current job or just can't find that right fit, come talk to us right away! Walk in and fill out an application too! We have a great 401(k) and benefits program. We have monthly goals and a bonus program. Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Connect with the housekeeping department to ensure guest accommodations are ready Bookkeeping: keep accurate records of all hotel guest account information Great communication skills Flexibility to do nights and weekends Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Has previous experience or working knowledge of Microsoft Office and reservation management systems 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred Has experience answering telephone calls and troubleshooting stressful situations Willing to work flexible hours Able to stand on feet for extended hours Monthly bonus program Great benefits

As a Hotel Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest. Duties/Responsibilities: • Perform all check-in and check-out tasks as assigned by supervisor • Operate the front desk according to standard operating procedures and with exceptional guest service • Know emergency procedures and how to respond • Complete daily shift reports & e-mail correspondence, as required by shift • Receive and confirm credit cards for validity and acceptability • Welcome guest upon their arrival and assign rooms per Bonvoy profile preferences • Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests • Communicate with housekeeping to make sure guest rooms are ready • Manage online and phone reservations • Respond to guest complaints in a timely and professional manner using the "LEARN Model" • Create incident reports for guest injuries/issues when required • Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy • Performs other related duties as required by supervisor Required Skills/Abilities: • Proficient in Microsoft Office Suite or similar software • Previous experience as a Hotel Front Desk Agent preferred • Level5 High Touch service • Excellent communication and organizational skills • Flexibility with shifts and scheduling • Must be available occasional weekends and/or holidays • Must have transportation to and from work • Must have stellar attendance and punctuality Education and Experience: • High School diploma Physical Requirements: • Must be able to remain in a stationary position during shift. • Must be able to access and navigate the facility. • Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment. • Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.

Receptionist Quail Park of Lynnwood Have you always wanted a fun and rewarding job? Do you have a sincere passion for working with seniors? If so, come join the Quail Park of Lynnwood team as a Receptionist! The ideal candidate will deliver a professional and welcoming first impression to all visitors, guests, and current and potential residents. This person must have excellent customer service and communication skills, and a basic understanding of administrative and clerical procedures and tasks. Must have the ability to multi-task with an emphasis on customer service in a busy environment. Weekend work may be required. What You'll Do: Receptionist Welcome guests, employees, and clients who arrive at the community and direct/assist accordingly Assist residents with questions and concerns Answer all phone calls promptly and address caller questions in a courteous and professional manner Take accurate and thorough telephone messages and connect caller with appropriate staff member Create a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner Respond to emergency calls from residents and alerts appropriate care staff in a timely manner Send out and receive mail, documents, supplies and packages Maintain office supplies and reorder as necessary Manage schedules of staff as needed and schedule appointments as required What We're Looking For: Receptionist At least 1 year experience working as a receptionist preferred Previous experience working with seniors preferred Proficient in Microsoft Office Suite Excellent written and verbal communication skills Reliable and consistent attendance Professional, courteous and patient Strong ability to multi-task and thrive in a busy environment Must maintain current CPR/First Aid credentials What We Offer: Medical, Dental and Vision Insurance (Full-Time) Retirement Plan Contribution Match Vacation and Sick Time Paid Holidays Team Member Meals And more! See our benefits here! Why Join Us? Quail Park of Lynnwood / Living Care Lifestyles offers a supportive work environment where your contributions are valued, and your professional growth is encouraged. You'll be part of a team dedicated to making a positive difference in the lives of our residents, providing compassionate care that honors their dignity and individuality. Ready to take the next step in your career and join our team of dedicated professionals? Apply today and be a part of something truly rewarding! Rate of Pay: $20.00-$23.00/hour PM21

Hampton Inn Seattle-Airport is seeking an enthusiastic individual for a Guest Service Agent position who demonstrates ambition, dependability, professionalism and has a guest service driven attitude to join our team! This position is a high-volume hotel guest contact position that requires attention to detail, strong listening abilities, problem solving, multitasking and efficient organization. As a professional Guest Service Agent, it is crucial to work with a positive and guest focused mindset. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist guests with hotel reservations, registration and billing Use cash drawer accurately and efficiently; keep cash drawer balanced using company policy Assist guests promptly and accurately with questions, complaints or requests Assist in maximizing company revenue by securing reservations and sales using hotel strategies Ensure all guest problems are attended to and resolved within reason and in a timely manner Assist with package or luggage storage and delivery if requested Analyze and organize guest reservations for current day and future arrivals Analyze reservations for special requests, reservation errors and make corrections as needed Answering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up calls Complete daily checklists, organize paperwork and efficiently print necessary documents Check-in guests securely using all confidentiality, identification and credit policies Understand the operation of the property management system Provide guests general information concerning hotels facilities, functions, local attractions, contact info, directions to and from desired locations Assist with hotel events when in need to assure guest satisfaction Be proficient with property security, key control procedures, as well as fire, flood and weather-related safety procedures Complete all paperwork necessary for front desk operations including but not limited to: registration cards, folios, credit card authorization forms, cash reports, room reports, etc. Maintains cleanliness and order to the front office areas and lobby area Communicates accurate information to other departments such as such as house counts, room status, guest service requirements, work orders, etc. Frequent contact with hotel guests and employees. Contact with vendors and or supplies Receive and sign for packages delivered to hotel Complete any hotel related task requested by direct manager or General manager BENEFITS: 40 hours of paid time off after 90 days of employment. Washington Sick time after 90 days of employment. Medical, Dental & Vision insurance available after 60 days of employment. Hotel Brand travel discounts for employee and friends & family. SCHEDULE REQUIREMENTS: The best candidates will need to have flexible availability to work shifts that vary. This position includes working day shifts, evening shifts and on rare occasion night audit shifts. This position also includes working weekends and holidays. MINIMUM REQUIREMENTS: High School Diploma or equivalent Excellent communication skills ESSENTIAL PHYSICAL FUNCTIONS: Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 25-30 pounds each.

This full-time position is 100% in-office at our Tacoma, WA location Salary: $21.00 per hour Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you've come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply. About the Company Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 1,500 providers throughout our fourteen locations, and we are continuing to grow! About the role In this role, you would be responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities. Primary responsibilities Provide excellent customer service over the phone, in person, and via email Create a warm and welcoming atmosphere for clients Manage the front desk by helping clients prepare for their visits Schedule client appointments Support mental health providers with administrative requests Client insurance benefits verification Requirements What you'll need to be successful Strong work ethic and ownership of your role Ability to multi-task and prioritize Willingness to step into uncomfortable situations with clients, providers and coworkers Motivation to receive feedback and continually grow Flexibility- The schedule will be Tuesday-Saturday. Availability is required for these hours of operation: Monday-Friday 7:00am-8:00pm and Saturday 8am-4pm. We work with our staff to schedule 8 hour shifts during our business hours. Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance 15 PTO days accrued annually 6 paid holidays per year 401k matching Life Insurance Professional development training and opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group. Job Type: Full-time Salary: $21.00 per hour

Property At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the Hilton Garden Inn Seattle Downtown we pride ourselves on being the best employer in the area. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home. For Full-Time Associates, we offer: * Medical, Dental, Vision, Disability, & Life Insurance * 401(k) Plan * Paid Time Off: 1.38 hours for every 40 hours worked (9 days) * 7 Paid Holidays For Part-Time Associates, we offer: * 401(k) Plan * Sick Time: Accrue 1 hour for every 30 hours worked Join us and experience a workplace that values your success, health, and happiness-every step of the way. Overview We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: * Help guests discover their "Wanderlust" experience * Provide exceptional customer service by being engaging and taking sincere interest * Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. * If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel * You will be escorting and orienting the guest to the front desk for check-in. * You will park and retrieve guests vehicles as requested * Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. * You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests. * Assist lobby attendant in keeping entrance area clean and organized * "Be the difference" with all guest and employees and do more than just "the norm". Compensation Range The compensation for this position is $22.00/Hr. - $22.00/Hr. based on qualifications and experience.

Base wages PLUS a seasonal loyalty bonus! The Tubing Park Guest Service Agent we are looking for has an excellent sense of humor, can handle difficult situations with a calm caring manner and knows what it takes to go "above and beyond" for our guests. Come work and play at Seattle's home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long. Responsibilities Job duties may include, but are not limited to: * Looks the part and plays the part! Manner, spirit, grooming and enthusiasm!!! * To help create a safe, convenient, and fun outdoor escape for all. * Provide guests with both face to face and over the phone customer support and answer general questions about our mountain, solve problems regarding our products, and use the proper tools to help guests with their visit. * Ticket sales/refunds using Point of Sale System (training provided). Qualifications What we are looking for: * Passion for providing outstanding customer service * Problem resolving and positive attitude * Ability to provide information about tickets, base areas and up-sell season passes * Consistent attendance with excellent work ethic Click Here for Full Job Description Join our team and enjoy The Summit Experience! Wage and Benefit Info: The wage range for this positions is: from $20.30-$21.80/hr This is a non-benefited role. All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff). All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year. It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.

Guest Service Agent delivers exceptional customer service. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary. ESSENTIAL FUNCTIONS: Efficiently check guests in and out of the hotel. Listens to, anticipates, and fulfills guest needs. Provide information to guests about hotel services, facilities, and other amenities Take, modify, and cancel guest reservations, noting any special requests. Follow established yield management procedures maximizing rate and occupancy daily. Post phone charges, valet charges, and other miscellaneous charges to guest accounts. Balancing shift work and cash drawers. Administer hotel guest payment policies. Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff. Assist in the verification, balancing and revenue maximization of hotel's room/suite availability. Track and input all sales group bookings, occupancy levels and statistics, corporate statistics, and any other special statistical information as requested. Coordinate with other departments to fulfill special guest requests. Communicate hotel facilities and services to guests at check in. Answer guest questions regarding local area facilities. Responsible for shift cash transactions. Responsible for maintaining hotel key security system. Follow proper key control procedures for issued keys. Administer guest safe deposit boxes. Know and follow hotel emergency procedures. Remain aware of any and all potential security problems and report appropriately. Inform Housekeeping of dirty rooms/suites as they become available. Update room status as Housekeeping notifies the Front Desk of changes. Distribute mail and faxes to guest boxes as well as hotel staff. Stock and encourage sales in the sundry shop. Maintain an inventory of special guest service items, such as cribs, irons, etc. Track status of room/suites used for site tours and room/suites in maintenance. Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds. Practice safe work habits. Maintain coffee availability in lobby. Drive defensively and safely when driving the hotel van. Always wear your seat belt. Use the van only for company business. Attend and participate in monthly department meetings. During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines. Carry out any reasonable request by Management.