We are looking for Guest Service Representatives at the Fairfield Inn and Suites in South Kingstown, RI. This position is responsible for delivering hospitality to our guests in accordance with Marriott and High Road Hospitality standards. Primary tasks include taking guest reservations, checking-in, and checking-out guests after their stay, and providing local recommendations for restaurants and things to do in the area.
Ideal candidates possess the following skillset:
At least one year working in a customer service role
The ability to stand for the entire duration of a shift
Previous experience using a reservation platform and a high level of comfort with the common computer platforms such as Office 365 and the Microsoft Office suite
Marriott experience preferred
Flexibility with scheduling availability, weekends required
This position is an in-person role and is not able to be a remote position.
The hotel is proud to offer a comprehensive benefits package for full-time employees, and discounted travel opportunities for both part and full time employees as part of its mission to create positive employee experiences. If you want to work for a company that prides itself on its dedicated and supportive team, as well as its commitment to quality guest services, this may be the perfect opportunity for you.
$31k-38k yearly est. 60d+ ago
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Front Desk Agent
Omni Hotels & Resorts
Front desk agent job in Providence, RI
The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.
The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.
Job Description
FrontDeskAgents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. FrontDeskAgents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. FrontDeskAgents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. Must be able to work a flexible schedule including evenings and weekends.
Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel frontdesk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations training is preferred
Must be able to work weekends and holidays
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
$31k-38k yearly est. Auto-Apply 7d ago
PM Front Desk Agent - The Loom Hotel
Coury Hospitality 3.5
Front desk agent job in Warwick, RI
DEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-Exempt This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
RESPONSIBILITIES:
Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.Perform all duties toward the goal of maximizing guest service.
Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Accommodate room changes expediently.
Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.
Acquaint guests with city attractions, community events and nearby areas of interest.
Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
Responsible for proper key control and other security measures.
Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Properly handle lost and found items.
Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
Report all maintenance issues for guest satisfaction.
Report to work wearing the required uniform and meeting professional grooming standards.
Maintain confidentiality of all guests and hotel information
Perform other duties as assigned.
Actively participate in ongoing training.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
Previous cashier experience/ Basic accounting skills.
Ability to work quickly and thoroughly when under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of area and surrounding communities.
EXPERIENCE: - Customer Service experience preferred.
PHYSICAL DEMANDS: - Must be able to stand for long periods of time. - May include crowded office setting or “close quarters”. - General office environment with limited physical activity.
This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.
$33k-39k yearly est. 7d ago
Front Desk Agent
Corporate Office 4.5
Front desk agent job in Providence, RI
The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.
The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.
Job Description
FrontDeskAgents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. FrontDeskAgents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. FrontDeskAgents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. Must be able to work a flexible schedule including evenings and weekends.
Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel frontdesk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations training is preferred
Must be able to work weekends and holidays
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
$34k-39k yearly est. Auto-Apply 16d ago
Clerical - General Clerk/Stock - Group 4 10 Month
Providence School District 4.3
Front desk agent job in Rhode Island
SCHOOL/DEPARTMENT: Lillian Feinstein Elementary School
HOURS: 7:30 A.M. - 3:30 P.M.
The General Clerk/Stock Clerk assists in the daily functions of the Main Office and works closely with the main office staff and addition to oversee the stock clerk duties. This position will have complete knowledge of all aspects of school policy and procedures as they pertain to students, parents, staff and principal.
Individual tasks, if at all varied, are assigned in detail and specific instructions are given as to the manner of performance; work is carefully checked by supervisor both in process and in final form for completeness and accuracy.
REPORTS TO: THE PRINCIPAL
EDUCATION REQUIREMENTS:
High School Diploma or GED Diploma required
College degree from an accredited educational institution preferred
Must have passed the appropriate clerical test
Qualifications:
Must have excellent secretarial skills, including typing, filing, and records maintenance.
Must have excellent written and oral communication skills, including excellent English grammar, usage and spelling and punctuation skills.
Excellent interpersonal skills and the ability to maintain composure and professionalism in a fast-paced and demanding environment.
Must be proficient, or willing to attain proficiency, in various software applications used to maintain electronic records including Microsoft Office Suite, (Outlook, Access, Excel and Word), Lawson Teachscape, AESOP Attendance System and Skyward.
Must be proficient in use of standard office equipment, including facsimile, copiers, calculators, telephone system and desktop computer.
You must complete the new hire compliance training prior to your first day of employment
Must possess and consistently model excellent interpersonal and customer service skills and the ability to maintain composure in a fast-paced and demanding environment.
SPECIAL REQUIREMENTS:
In addition to meeting the education, training, and experience standards:
Must be confidential
Bilingual Preferred
DESCRIPTION OF DUTIES & RESPONSIBILITIES:
This position is responsible for all clerical functions pertinent to the operational requirements established for the designated area of the assignment within the Elementary or Middle or High School.
DUTIES as required:
Maintain positive and professional staff and customer relationships
Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages
Manage communication of information in and out of the office; prepare correspondence, emails, memos (paper and electronic)
Support office staff, managers and administrators with general operational tasks; assist and perform general record keeping
Assists in any aspect of the departmental operation whenever necessary.
Unload shipments, verify quantities against invoices or packing slips, and report discrepancies.
Place products neatly in designated storage areas; replenish shelves as items are used or become out of stock.
Monitor stock levels, record stock transactions (manually or electronically), and notify the head clerk of needed orders.
Keep storage areas neat, dust-free, and safe, ensuring proper labeling and accessibility.
Prepare and distribute weekly stock orders to staff; organize beginning-of-year stock for teachers and staff.
Verify receipt of all ordered items and release invoices for payment once deliveries are complete.
PUBLIC RELATIONS
Telephone - in-house (intercom), walkie-talkie. Receive and route calls appropriately.
Correspondence - receives and routes mail, packages. Prepare correspondence; forward accordingly (notices, grievances, and reports): State, Local and Federal, Use of Building, Health and Safety, Incident/Accident, School/Staff/Parent Notices, Fire Drills and Inspections, Proposals).
Maintain up-to-date filing system: Staff directory, phone listing, student recall listings, waiting lists, weekly, monthly, quarterly, annual reports, School Board Agendas.
Maintain appointment/meeting calendars/schedules: Building, teacher, parent groups, visitors, workshops, etc.
Greet and assist all visitors in a positive manner.
BUDGET
Ledger activity associated with balances, spreadsheets & word processing computer application.
Updating and distribution of budget reports.
Researching data for preparation of requisitions, typing requisitions.
Maintain purchase order file, receiving copies, invoices, packing slips.
Direct payments, route for payment in a timely fashion.
Assist Administrator/Principal/Director in preparation of annual budget.
Typing administrative draft - tabulations/calculations.
Maintain inventory of office materials, supplies, B5 in stock supplies, books, postage, health and athletic supplies.
Mileage: Type monthly mileage on appropriate forms with direct payment for reimbursement including staff travel expenses and cab vouchers.
PAYROLL
Prepare/maintain weekly, biweekly, hourly payrolls for administrators, teachers, clerks, aides, etc., relative to regular payroll, overtime, workshops, coverage, breakfast program, in-house coverage, etc., as it applies to the job area.
Maintain leave forms, name/address forms, vacation requests, certifications and renewals, etc. for attendance reporting and recordkeeping of payroll. Sort and distribute checks.
COMPUTER
SCHOOLS: Daily attendance, registers, bulletins, via mainframe hook-up or independent system.
OFFICES: As required/established.
STUDENT PROCESSING
(Key: E=Elementary, M=Middle, H=High, G=Guidance, ALL=E, M, H, & G)
E-M-H - Suspensions/Parent Conferences, Referrals, Incident Reports.
E-M-H - A-8's, Sign-in Books, Sign-out Books, Accident Reports.
E-M-H - Reading Folders, Special Ed Folders, Home Instruction Registers.
E-M-H - Nurse, Social Worker, Human Relations Specialists Visits.
E-M-H - Transportation-Passes, Field Trips.
E-M-H - Minority/Majority and Pupil Enrollment Reports.
E-M-G - Health Cards, Rosters (Quarterly), Student Transaction Sheets.
E-M-G - Scheduling, Deficiencies, Grade Reporting, Report Cards.
E-M-G - Repeat/Failure Notices, Non-promotional Notices.
E-M-G - Tracer Cards including restrictions, Home Language Survey.
E-G - Registration, Elem. Only, Forwarding PR Cards, End of Year.
E-M - Recall lists, (closed classes).
H-G - Athletics, College Info: Reference Letters, Transcripts.
M-H - Locker Assignments - Student ID Cards.
ALL - PR Cards, Scheduling Cards, Attendance, Exiting Students.
ALL - Testing: Placement and Scores Excused Early Slips.
ALL - Late Slips, Transfer Cards, Student Incentive Programs.
$35k-41k yearly est. 34d ago
Front Desk Agent
Sitio de Experiencia de Candidatos
Front desk agent job in Newport, RI
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$31k-38k yearly est. Auto-Apply 14d ago
Desk Staff
Rock Spot Climbing
Front desk agent job in Rhode Island
Desk Staff The part time Desk Staff at Rock Spot Climbing are responsible for delivering outstanding customer service to members and guests. While overseeing the day to day operations of the gym as the desk staff on duty, they will handle all sales, coordinate floor staff and promote relevant products and events. All activities shall be conducted under the direction of the local management team.
Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.
Roles and Responsibilities
First Class Customer Service - Make customers of all levels of experience feel welcome in person and over the phone while promoting relevant gym products and services.
Superior Sales - Strive to meet and exceed local sales goals by matching guests with the products we offer that best meet their needs.
Quality Coaching - Maintaining a safe, positive and productive atmosphere while supervising a team of floor staff.
Facility Stewardship - Assume responsibility for the safety/cleanliness of the facility and equipment while opening or closing, including registers, retail stock, and gym floor.
Targeted Sales - Learn about members and guests through conversation and connect them with the products and services that are most relevant to them.
Administrative Excellence - Utilize multiple computer platforms to perform all transactions and tasks with accuracy and precision.
Marketing Minded - Ensure in gym signage and social media are up to date and effective
Qualifications and Skills We are looking for
Weekend availability
Previous indoor rock climbing and belaying experience
Previous supervisory experience
Detail oriented and organized
Punctual and reliable
Customer service experience
Retail/sales experience
Able to perform all floor staff functions
Basic computer skills
Outgoing, friendly personality
Physical Requirements
Must be able to lift and move up to 50lbs
Rock Spot Climbing Mission Statement:
At Rock Spot Climbing we provide a positive climbing experience for all.
Rock Spot Climbing Core Values
Promote Climbing to All Ages, All Abilities
Create Outstanding Customer Experiences
Build Relationships, Make Connections
Strive For Excellence
Succeed as a Team
$30k-41k yearly est. 60d+ ago
Warehouse Office Worker - $18-20 per hour
Pyramid Transport
Front desk agent job in Cranston, RI
Job DescriptionSalary: $18-$20 Hourly
Job Title: Shipping Clerk
Company: Pyramid Transport & Cold Storage
Compensation: $18.00 - $20.00 per hour, based on experience.
Job Summary
Pyramid Transport & Cold Storage is seeking a detail-oriented and reliable Shipping Clerk to join our team in Cranston, RI. This individual will be essential in the efficient and accurate processing of all outgoing shipments within our high-volume cold storage warehouse. This role ensures products are correctly staged, documented, and handled in compliance with cold chain protocols and regulatory requirements, maintaining the integrity of temperature-sensitive goods.
Key Responsibilities
Process and verify all shipping documentation, including Bills of Lading (BOLs), packing lists, and commercial invoices.
Coordinate with carriers and drivers for timely pickup and delivery schedules.
Utilize Warehouse Management System (WMS) software for tracking inventory, and generating accurate shipping labels.
Communicate effectively with the warehouse operations team, drivers, and customer service regarding scheduling and discrepancies.
Maintain organized files of shipping records and ensure compliance with food safety and cold chain protocols.
Qualifications & Skills
Required
High School Diploma or equivalent.
Minimum 2 years of experience in a shipping, receiving, or logistics coordination role, preferably in a cold storage or high-volume warehouse setting.
Proficiency with modern Warehouse Management Systems (WMS) and Google Workspace or Microsoft Office equivalent (e.g., Sheets/Excel, Docs/Word).
Strong attention to detail and excellent organizational skills.
Work Environment & Physical Demands
This role requires some exposure to cold and freezer environments (temperatures ranging from 35F to -10F). Appropriate cold-weather gear will be provided.
Ability to sit or stand for extended periods while performing administrative tasks.
Ability to occasionally lift and move packages up to 20 lbs.
Will work primarily in an office setting adjacent to a bustling warehouse dock and freezer environment.
Compensation & Benefits
The position offers a competitive starting wage of $18.00 to $20.00 per hour, commensurate with experience. Pyramid Transport & Cold Storage offers a comprehensive benefits package including:
Health, Dental, and Vision coverage
Paid Time Off
401(k) retirement plan
EEO Statement
Pyramid Transport & Cold Storage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$18-20 hourly 4d ago
Front Desk/Guest Service Agent - Full Time PM
Homewood Suites
Front desk agent job in Providence, RI
We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent.
Responsibilities:
Handle requests and transactions of hotel guests.
Serve as the main point of contact for all guest requests and needs.
Exhibit courteous hospitality at all times to guests and associates.
Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
Administer hotel guest payment policies.
Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
Post all charges to guest account.
Maintain hotel key security system.
Oversee safe deposit boxes for guests.
Verify credit cards and balance bank at the end of the shift.
Run and verify availability report at the beginning of the shift. Update report as needed.
Review communications log at the beginning of the shift.
Know and follow the hotel's emergency procedures in the event of an actual emergency.
Notify appropriate supervisor immediately of any problem with rooms.
Check in and check out should be as expeditious as possible.
Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
Prompt distribution and notification to guests of mail.
The benefits package offered to eligible associates includes:
Medical, Dental, and Vision Insurance
Long Term Disability and Life Insurance
401(k) retirement plan with Employer Match
Vacation
Sick time
Brand specific team discounts
Requirements
Requirements:
High school graduate or equivalent.
Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities
Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel
Must speak, read, write, and understand English.
Bilingual skills a plus
Previous hotel-related experience desired.
Availability on weekends and holidays
$28k-35k yearly est. 60d+ ago
Front Desk/Guest Service Agent
Homewood Suites Middletown, Ri Careers
Front desk agent job in Middletown, RI
We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent.
Responsibilities:
Handle requests and transactions of hotel guests.
Serve as the main point of contact for all guest requests and needs.
Exhibit courteous hospitality at all times to guests and associates.
Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
Administer hotel guest payment policies.
Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
Post all charges to guest account.
Maintain hotel key security system.
Oversee safe deposit boxes for guests.
Verify credit cards and balance bank at the end of the shift.
Run and verify availability report at the beginning of the shift. Update report as needed.
Review communications log at the beginning of the shift.
Know and follow the hotel's emergency procedures in the event of an actual emergency.
Notify appropriate supervisor immediately of any problem with rooms.
Check in and check out should be as expeditious as possible.
Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
Prompt distribution and notification to guests of mail.
The benefits package offered to eligible associates includes:
Medical, Dental, and Vision Insurance
Long Term Disability and Life Insurance
401(k) retirement plan with Employer Match
Vacation
Sick time
Brand specific team discounts
Requirements
Requirements:
High school graduate or equivalent.
Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities
Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel
Must speak, read, write, and understand English.
Bilingual skills a plus
Previous hotel-related experience desired.
Availability on weekends and holidays
$28k-35k yearly est. 60d+ ago
Front Desk Receptionist - Weekdays Full Time
Benchmark Senior Living 4.1
Front desk agent job in Middletown, RI
Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
As the FrontDesk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the FrontDesk Receptionist shall provide support for some computer processing duties as appropriate.
Responsibilities
Greets visitors immediately upon arrival
Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
Offers refreshments (coffee, water, etc.) to visitors, where applicable
Manages doctor appointment book and beauty appointment book.
Manages beauty and barber appointment book
Acts as concierge for residents (scheduling rideshares, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
Keeps lobby clean and neat, free of clutter and trash
Acts as an administrative assistant for the Director of Business Administration, Executive Director, and other members of the leadership team.
Requirements
High school diploma or equivalent certificate preferred.
Possesses expert knowledge of telephone system and capable of teaching others
Demonstrates proficient computer skills (word processing, email, internet, Microsoft Office, etc.)
Possesses excellent verbal communication skills.
As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:
8 holidays & 3 floating holidays
Discounted Meal Program
Paid Training & Company-provided Uniforms
Associate Referral Bonus Program
Physical & Mental Health Wellness Programs
401k Retirement Plan with Company Match
Medical, Vision & Dental Benefits
Tuition Reimbursement Program
Vacation and Health & Wellness Paid Time Off
* Eligibility may vary by employment status
$29k-34k yearly est. 11d ago
Guest Relations Agent
Ocean House Collection
Front desk agent job in Westerly, RI
Ocean House Management
Guest Relation Agent
A Collection Unlike Any Other
The Ocean House Collections includes 3 luxury properties.
The Ocean House features 49 luxury guest rooms, 20 signature suites and 7 private villa vacation homes. 12,000 square foot OH! spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season.
The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.
The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.
Scope of Position
The
Guest Relations Agent
serves as the guest liaison for both resort and non-resort services to our guests. Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards. The ideal candidate will pro-actively greet guests warmly and provide a pleasant and comfortable experience. Where possible, pro-actively offer services, activities or resolutions that are personalized to the guests needs. In addition, possess an exceptional ability to engage in friendly, polite conversation even if a guest becomes upset.
Hourly Staff Schedule Requirements
All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.
Reporting Relationship
Internal: The Guest Relations Agent reports to the Front of the House Manager.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must speak clearly, understandably and have exceptional conversation and telephone skills.
Pro-actively engage all guests approaching the desk and respond with positive and engaging conversation, addressing guest concerns or questions.
Utilize computer systems to enter registration information efficiently and accurately.
Ability to maintain engaged conversation while using computer equipment.
Follow proper procedures related to collection of payment, dates of stay and guest contact information.
Efficiently complete check-out transactions with guests in a friendly manner and invite them to return soon.
Assist Destination Service Agent with overflow of calls and transfer callers to appropriate extension as necessary.
Complete required reports and paperwork as directed by supervisor.
Maintain room number, key and credit card information control and confidentiality.
Responsible for practicing, managing, and promoting OHM's Mission and Values so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional attire.
Follow sustainability guidelines and practices related to Ocean House Collection's sustainability programs.
Carry out any other duties which fall within the broad spirit, scope, and purpose of this and which are commensurate with the role.
Other duties as assigned.
Required Job Knowledge, Skills, Qualifications and Education
High School Diploma, GED, or comparable certification
Experience in a call center or administrative role preferred.
Experience in a guest-facing service role preferred.
Luxury hospitality experience preferred.
Has used a telephone for verbal communications.
Time spent in a high-pressure, high-volume atmosphere preferred.
Previous experience on a professional team preferred.
Comprehending basic computer & typing skills.
Experience working with Microsoft Office programs such as Word, Excel, and Exchange (email)
The ability to answer, listen and communicate clearly with callers and team members.
Fluency in English both verbally and in writing
Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
Uphold the Company standards, policies, and procedures.
Prioritize and organize tasks and work area.
Ability to remain calm and resolve problems using good judgement as interpreted by the management.
Follow directions.
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/employee information and pertinent company data
Physical Requirements:
See below Physical conditions description.
This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor.
PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF:
Guest Relation Agent
I certify that I have read the physical requirements as set forth below and am physically able to perform the necessary duties as indicated herein.
1. GENERAL PHYSICAL REQUIREMENTS
Please check the ONE description of general physical requirements that best describes the work requirements of the position:
☐ A. Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
☒ B. Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.
☐ C. Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
☐ D. Heavy work: Exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
☐ E. Very heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.
2. PHYSICAL ACTIVITIES
Please check ALL physical activities that apply to the essential functions of the position:
☐ A. Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
☐ B. Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
☐ C. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
☐ D. Kneeling: Bending legs at knee to come to a rest on knee or knees.
☒ E. Crouching: Bending the body downward and forward by bending leg and spine.
☐ F. Crawling: Moving about on hands and knees or hands and feet.
☒ G. Reaching: Extending hand(s) and arm(s) in any direction.
☒ H. Standing: Particularly for sustained periods of time.
☒ I. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
☐ J. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
☐ K. Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
☐ L. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
☒ M. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
☒ N. Grasping: Applying pressure to an object with the fingers and palm.
☐ O. Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
☒ P. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
☒ Q. Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.
☒ R. Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers.
3. VISUAL ACUITY
Please check the ONE description of visual acuity requirements (including color, depth perception, and field of vision), that best describes the requirements of the position:
☒ A. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
☐ B. The worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm's reach; performing mechanical or skilled trades tasks of a non-repetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc.
☐ C. The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
☐ D. The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned (i.e., custodial, food services, general labor, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)
4. WORKING CONDITIONS
Please check ALL conditions the worker is subject to in performing the essential functions of the position:
☐ A. The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
☐ B. The worker is subject to outside environmental conditions: No effective protection from weather.
☒ C. The worker is subject to both environmental conditions: Activities occur inside and outside.
☐ D. The worker is subject to extreme cold: Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
☐ E. The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than hour. Consideration should be given to the effect of other environmental conditions such as wind and humidity.
☐ F. The worker is subject to noise: There is sufficient noise to cause worker to shout in order to be heard above the ambient noise level.
☐ G. The worker is subject to vibration: Exposure to oscillating movements of extremities or whole body.
☐ H. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
☐ I. The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dust, mists, gases or poor ventilation.
☐ J. The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
☐ K. The worker is required to wear a respirator.
☐ L. The worker frequently is in close quarters, crawl space, shafts, manholes, small, enclosed rooms, small sewage and water line pipes, and other areas which could cause claustrophobia.
☐ M. The worker is required to function in narrow aisles or passageways.
☐ N. The worker is exposed to infectious diseases.
☐ O. The worker is required to function around prisoners or mental patients.
☐ P. None: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
$28k-35k yearly est. Auto-Apply 60d+ ago
Dental Front Office Assistant
Affordable Dentures & Implants
Front desk agent job in Providence, RI
We are looking for a FrontDesk Auxiliary to join our team! Affordable Dentures & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year.
JOB PURPOSE:
The FrontDesk Assistant is responsible for providing best-in-class customer service to our patients. Responsible for greeting patients at the frontdesk; scheduling appointments; answering and handling phone calls; and checking patients in and out. Effectively and efficiently manage patient lobby while maintaining professional standards and ensuring that all interactions between the doctor, staff and patients run as smoothly as possible.
ESSENTIAL FUNCTIONS:
Greet and process incoming patients in an efficient and professional manner; control the flow of patients through the dental center daily
Ensure patients are comfortable while in the office
Answer patients' routine questions; provide information regarding treatment options, office policies, denture styles, packages, aftercare instructions, and pricing
Accurately collect and deposit funds from patients, including processing of credit card payments and handling cash (and checks if applicable)
Efficiently use Dentrix software program in daily operations, including scheduling appointments, providing patients with accurate walkout statements, setting up, filing, and updating complete and accurate patient records; also provide patients with information as needed to file with their insurance carrier
Prepare documentation as needed for refunds to be processed for patients; contact patients regarding returns for chrome partials and other matters such as outstanding account balances
Inventory and order office supplies and forms as instructed
Mail accurate and timely reports, invoices and correspondence to the accounting and management service providers
Answer incoming telephone calls and provide information to patients in a courteous and professional manner; enter all information on the Patient Inquiry Log and follow up as needed to encourage potential patients to visit the office
Consistently provide the Practice Owner/Managing Dentist and the assigned Manager Practice Excellence with a copy of the log weekly
Tally time sheets in an accurate and timely manner for the dentist; collect completed timesheets for all staff members for the dentist approval and signature and fax to Affordable Care Payroll Department
Maintain a clean and neat reception area and waiting room; ensure patient restrooms are kept clean and stocked; dust the furniture as needed
May perform chair-side assisting as needed
Perform miscellaneous job-related duties as assigned
Minimal travel may be required for training and/or continuing education purposes
Other duties as assigned
Educational Requirements:
Must have 2 - 5 years' experience working in a dental office (including patient scheduling)
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Strong organization skills
Ability to work in a high volume, fast paced environment
Ability to multi-task
Leadership skills/experience
Dentrix experience preferred
CareCredit experience preferred
Experience (or formal training) consisting of chair-side assisting with oral surgery preferred for training purposes
$33k-44k yearly est. 7d ago
Receptionist
Grieco Automotive Group
Front desk agent job in Johnston, RI
Job Description
Immediate full time day, fast paced position available. Responsible for incoming phone calls, Cashiering, and greeting customers. Automotive experience helpful. Entry level position with growth opportunity for the right candidate. We offer 401K, medical and paid time off.
Qualifications
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Answer telephone, transfer calls, take messages, help customers when needed
Receipt money for service, finance, and sales
Maintains customer satisfaction at or above company standards
Processes paperwork on a timely basis
Sign out and keep good records for the books/Keys and dealer plates
Keep waiting area neat and stocked for customers
Communicate frequently via phone/email with sales management.
$29k-37k yearly est. 28d ago
Customer Support Representative - Front Office Assistant Full Time
Fred Astaire Dance Studios 3.9
Front desk agent job in Warwick, RI
We are growing! Fred Astaire Dance Studios - Warwick is excited to be adding to our team. We are currently hiring for a Customer Support Representative.
Do you enjoy making others smile, helping those around you, staying organized, and being part of a fast-paced environment? If so, we may have an excellent opportunity for you.
This role is crucial to our clients, team members, and overall studio experience. Each day, you will greet students, answer questions about their accounts and studio activities, and help keep information organized to ensure management and instructors succeed.
A love for people and the ability to build rapport is essential, as you will also speak with potential new clients and share how dance can positively transform their lives. If this sounds like the right fit, apply quickly-we are looking to welcome our newest team member as soon as possible!
Who We Are
At Fred Astaire Dance Studios - Warwick our mission is simple:
Enriching lives - physically, mentally, emotionally & socially, through the positive, transforming power of dance.
Founded in 1947 on Park Avenue in Manhattan, we have grown into a franchise network of more than 180 studios worldwide, serving over 25,000 students. We are proud to carry forward the legacy of Mr. Fred Astaire by fostering an environment of kindness, warmth, and fun.
From wedding dances and social lessons to group classes and national competitions, Fred Astaire Dance Studios has something for everyone. Our students stay with us not only for the high-quality instruction but also for the welcoming, supportive community they experience from the moment they walk through our doors.
Responsibilities
Greet and welcome guests as soon as they arrive at the studio
Answer, screen, and forward incoming phone calls
Maintain a tidy and presentable reception area with necessary materials (pens, forms, brochures, etc.)
Provide accurate information in person, over the phone, and via email
Receive, sort, and distribute daily mail and deliveries
Update calendars and assist with scheduling meetings
Support management with clerical tasks such as filing, photocopying, transcribing, and faxing
Assist students and team members with account or event-related inquiries
Requirements
Previous customer service or administrative experience preferred
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Ability to multitask and thrive in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Friendly, professional demeanor and a passion for working with people
✨ Join our team and help us continue spreading the joy of dance!
Requirements
Professional attitude and appearance
Basic experience with Microsoft Word, Excel, Publisher, Etc...
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service Skills
$32k-38k yearly est. 16d ago
Dental Receptionist
Tri-County Community Action Agency 3.6
Front desk agent job in Johnston, RI
Full-time (40 hours per week)
General Responsibility: The dental receptionist serves as the focal point for the practice management software, if applicable. The dental receptionist answers the telephone, referring callers to the appropriate dental source. The dental receptionist must check-in/checkout patients and triages appointments for dental staff. The position requires the knowledge of dental terminology, but does not require management responsibilities.
Specific Responsibilities: Greeting patients as they arrive. Making appointments for patients according to written protocols. Registering appropriate data. Assisting patients in completing dental history forms if necessary. Correcting registration errors. Understanding insurance coverage and, if unsure, seeking correct information. Assisting patients with the completion of consent and financial forms, if necessary. Following-up on “DNKA/No Show” patients on a daily basis. Collecting co-pay and balances on patient accounts. Verifying patients' insurance and medical history. Entering and updating family size and income to determine sliding scale qualifications. Monitoring inventory. Confirming patient appointments. Performing miscellaneous job-related duties as assigned. Participating in continuing education programs, including one (1) annual training program on compliance with OSHA's Blood borne Pathogen Standard.
Qualifications: High School Diploma/GED. Minimum of one year of dental office experience (preferred). Current CPR/AED certification.
Special Qualifications: Effective interpersonal skills. Good organizational skills. Keyboarding is mandatory and computer literacy is important, especially navigating through dental software. Ability to understand and read dental chart. Knowledge of public health principles and practices, preferred. Demonstrate an understanding of everyone's experiences, every day. Ensuring the delivery of services that recognizes and respects that every moment matters.
Competitive Benefit Package: We offer an excellent, competitive salary and benefits package including Health, Dental, Vision, Life, and Disability insurance, as well as a 403b Savings Plan/Pension with an Agency match, Vacation, Sick, Holiday time and access to Agency-sponsored EAP services for employees and their families. Many training opportunities are available that include, but are not limited to various educational experiences, certificate programs, CPR and First Aid training as well as ongoing occasions for additional learning. Tri-County is a qualified entity for employees to access loan repayment opportunities.
Tri-County Community Action Agency is an Equal Opportunity and Affirmative Action Employer. Tri-County is committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, color, national origin, religion, sex, age, disability, veteran status, sexual orientation, limited English proficiency (LEP), gender identity, or any other classification protected by law.
$33k-41k yearly est. Auto-Apply 60d+ ago
AM Front Desk Agent - The Loom Hotel
Coury Hospitality 3.5
Front desk agent job in Warwick, RI
DEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-Exempt This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
RESPONSIBILITIES:
Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.Perform all duties toward the goal of maximizing guest service.
Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Accommodate room changes expediently.
Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.
Acquaint guests with city attractions, community events and nearby areas of interest.
Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
Responsible for proper key control and other security measures.
Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Properly handle lost and found items.
Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
Report all maintenance issues for guest satisfaction.
Report to work wearing the required uniform and meeting professional grooming standards.
Maintain confidentiality of all guests and hotel information
Perform other duties as assigned.
Actively participate in ongoing training.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
Previous cashier experience/ Basic accounting skills.
Ability to work quickly and thoroughly when under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of area and surrounding communities.
EXPERIENCE: - Customer Service experience preferred.
PHYSICAL DEMANDS: - Must be able to stand for long periods of time. - May include crowded office setting or “close quarters”. - General office environment with limited physical activity.
This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.
$33k-39k yearly est. 7d ago
Warehouse Office Worker - $18-20 per hour
Pyramid Transport
Front desk agent job in Cranston, RI
Job Title: Shipping Clerk
Company: Pyramid Transport & Cold Storage
Compensation: $18.00 - $20.00 per hour, based on experience.
Pyramid Transport & Cold Storage is seeking a detail-oriented and reliable Shipping Clerk to join our team in Cranston, RI. This individual will be essential in the efficient and accurate processing of all outgoing shipments within our high-volume cold storage warehouse. This role ensures products are correctly staged, documented, and handled in compliance with cold chain protocols and regulatory requirements, maintaining the integrity of temperature-sensitive goods.
Key Responsibilities
Process and verify all shipping documentation, including Bills of Lading (BOLs), packing lists, and commercial invoices.
Coordinate with carriers and drivers for timely pickup and delivery schedules.
Utilize Warehouse Management System (WMS) software for tracking inventory, and generating accurate shipping labels.
Communicate effectively with the warehouse operations team, drivers, and customer service regarding scheduling and discrepancies.
Maintain organized files of shipping records and ensure compliance with food safety and cold chain protocols.
Qualifications & Skills
High School Diploma or equivalent.
Minimum 2 years of experience in a shipping, receiving, or logistics coordination role, preferably in a cold storage or high-volume warehouse setting.
Proficiency with modern Warehouse Management Systems (WMS) and Google Workspace or Microsoft Office equivalent (e.g., Sheets/Excel, Docs/Word).
Strong attention to detail and excellent organizational skills.
Work Environment & Physical Demands
This role requires some exposure to cold and freezer environments (temperatures ranging from 35°F to -10°F). Appropriate cold-weather gear will be provided.
Ability to sit or stand for extended periods while performing administrative tasks.
Ability to occasionally lift and move packages up to 20 lbs.
Will work primarily in an office setting adjacent to a bustling warehouse dock and freezer environment.
Compensation & Benefits
The position offers a competitive starting wage of $18.00 to $20.00 per hour, commensurate with experience. Pyramid Transport & Cold Storage offers a comprehensive benefits package including:
Health, Dental, and Vision coverage
Paid Time Off
401(k) retirement plan
EEO Statement
Pyramid Transport & Cold Storage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$18-20 hourly 39d ago
Receptionist
Grieco Automotive Group
Front desk agent job in Johnston, RI
Immediate full time day, fast paced position available. Responsible for incoming phone calls, Cashiering, and greeting customers. Automotive experience helpful. Entry level position with growth opportunity for the right candidate. We offer 401K, medical and paid time off.
Qualifications
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Answer telephone, transfer calls, take messages, help customers when needed
Receipt money for service, finance, and sales
Maintains customer satisfaction at or above company standards
Processes paperwork on a timely basis
Sign out and keep good records for the books/Keys and dealer plates
Keep waiting area neat and stocked for customers
Communicate frequently via phone/email with sales management.
$29k-37k yearly est. Auto-Apply 60d+ ago
Dental Receptionist
Tri-County Community Action Agency 3.6
Front desk agent job in Johnston, RI
Full-time (40 hours per week) General Responsibility: The dental receptionist serves as the focal point for the practice management software, if applicable. The dental receptionist answers the telephone, referring callers to the appropriate dental source. The dental receptionist must check-in/checkout patients and triages appointments for dental staff. The position requires the knowledge of dental terminology, but does not require management responsibilities.
Specific Responsibilities: Greeting patients as they arrive. Making appointments for patients according to written protocols. Registering appropriate data. Assisting patients in completing dental history forms if necessary. Correcting registration errors. Understanding insurance coverage and, if unsure, seeking correct information. Assisting patients with the completion of consent and financial forms, if necessary. Following-up on "DNKA/No Show" patients on a daily basis. Collecting co-pay and balances on patient accounts. Verifying patients' insurance and medical history. Entering and updating family size and income to determine sliding scale qualifications. Monitoring inventory. Confirming patient appointments. Performing miscellaneous job-related duties as assigned. Participating in continuing education programs, including one (1) annual training program on compliance with OSHA's Blood borne Pathogen Standard.
Qualifications: High School Diploma/GED. Minimum of one year of dental office experience (preferred). Current CPR/AED certification.
Special Qualifications: Effective interpersonal skills. Good organizational skills. Keyboarding is mandatory and computer literacy is important, especially navigating through dental software. Ability to understand and read dental chart. Knowledge of public health principles and practices, preferred. Demonstrate an understanding of everyone's experiences, every day. Ensuring the delivery of services that recognizes and respects that every moment matters.
Competitive Benefit Package: We offer an excellent, competitive salary and benefits package including Health, Dental, Vision, Life, and Disability insurance, as well as a 403b Savings Plan/Pension with an Agency match, Vacation, Sick, Holiday time and access to Agency-sponsored EAP services for employees and their families. Many training opportunities are available that include, but are not limited to various educational experiences, certificate programs, CPR and First Aid training as well as ongoing occasions for additional learning. Tri-County is a qualified entity for employees to access loan repayment opportunities.
Tri-County Community Action Agency is an Equal Opportunity and Affirmative Action Employer. Tri-County is committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, color, national origin, religion, sex, age, disability, veteran status, sexual orientation, limited English proficiency (LEP), gender identity, or any other classification protected by law.