Front desk agent jobs in Richmond, VA

LB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the USA, have helped us build an enviable national reputation for outstanding customer service and professional performance. Company offers mandatory life Insurance, short / long-term disability insurance, and optional medical, dental and vision insurance. 401k w/ matching, tuition reimbursement program, paid vacation, and paid sick leave. LB&B Associates Inc. is currently seeking a General Clerk III to support operations located at the Spottswood W. Robinson III and Robert F. Merhige Jr. U.S. Courthouse in Richmond, VA. Reporting directly to the Project Manager, you'll play a key role in supporting our administrative functions and ensuring smooth daily operations. Position reports to the Project Manager. Must be willing to work Monday - Friday, 6:00 am - 2:30 pm, or 9:30 am - 6:00 pm as needed. Must have a minimum of five (5) years related office administrative experience and a High School Diploma or G.E.D. required. Duties for the position include. Typical duties include operating a multi-line phone system, assisting in a variety of administrative matters; maintaining financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; handling/adjusting complaints. Must be highly proficient using Microsoft Office (Word, Excel, PowerPoint, Outlook) and will be required to learn the GSAs NCMMs system of preventive maintenance tracking. Maximo CMMS software experience is a plus. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Employer is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, national origin, age, protected veteran status, disability status, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, or any other protected factor by country, regional or local law. Please see job description.

Virginia Family Dentistry is looking for an experienced Front Desk Scheduler to join our Ironbridge team! Pay range is $17-$25/hour based on experience. Typical work hours are 8 am-5 pm Monday-Friday. Front desk team members perform routine clerical and administrative work such as answering telephones, greeting patients, updating patient information, inquiries, scheduling appointments, and record-keeping. The scheduler is responsible for maintaining an efficient and productive schedule. Essential Job Functions · Review schedules daily to fill any open appointment times. Monitor changes continuously throughout the day as schedule changes to fill open times · Confirm, schedule, and follow up on unscheduled appointments · Answer telephones and check office emails daily · Run necessary patient reports and make follow up and treatment calls · Ensure all patient appointment information is up to date including updated insurance information, current address, phone number, email, time allowed for the appointment, and if there are any past due balances · Partner with insurance coordinator on any pre-treatment cost estimates or insurance needs to be updated · Communicate with accounts receivable coordinator if there is a balance due or financial arrangement need to be made · Partner with the specialist or hygiene coordinators as needed · Review treatment plans with patients to give an understanding of the treatment needed and the insurance coverage of that treatment Minimum Qualifications -1 year or more of dental office experience Competencies · Excellent communication skills · Time management · Confidentiality · Attention to detail · Teamwork Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Benefits Virginia Family Dentistry's full-time employees enjoy a great benefits package including 401(k) profit sharing, dental and orthodontic care, health insurance, paid time off, paid holidays, paid uniforms, vision insurance, disability insurance, life insurance, wellness benefits, continuing education, and more! About Virginia Family Dentistry For 50 years, Virginia Family Dentistry has proudly served the greater Richmond area community. Although we have grown over the years, our individual offices have their own personality, pace, and style. Our Core Values Never compromise quality care Treat everyone with respect and appreciation Communicate clearly, openly, and honestly Be positive, dependable, and efficient Take the time to train everyone Lead by example Virginia Family Dentistry is dentist-owned. This means that decisions come directly from the doctors you work with. This structure puts the employees' voices and patients' needs first. With multiple locations and specialties, there are many opportunities for growth and career advancement. This is a non-exempt, hourly position. Virginia Family Dentistry is an equal opportunity employer. #Indeed

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up. This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you. The Role: Full Time Desk Clerk, Monday-Friday 8:00am-4:30pm What You'll Do: You'll conduct walk-through and quarterly inspections of the common areas, units and grounds and report any findings. Answer the phone, direct calls and take messages, monitor guest registrations and resident activities. Collect rents, prepare bank deposits, provide information and keep track of maintenance work orders, and handle emergency maintenance complaints. You'll conduct move-ins of new residents, assist with application processing and explain rules/regulations. Assist with preparation of vacancy and delinquency reports, and attend staff meetings and trainings. What You'll Bring to SupportWorks: Great interpersonal, customer service and communication skills. The ability to deal with residents, coworkers and others such as inspectors and visitors with good judgment, a positive attitude, and self control. The ability to prioritize and meet deadlines in a fast paced environment. The ability to operate safely and ensure others follow safety protocols. Qualifications: A high school diploma or equivalent, and experience using Microsoft Word and Excel are required. Knowledge of applicable federal and stated housing laws plus knowledge of property management software such as OneSite or NextGen preferred. We'll train you if needed. What We Offer: A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays! SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift. DUTIES AND RESPONSIBILITIES: Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Complete and transmit daily accounting reports and prepare them for review by hotel management Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Qualifications and Requirements: High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. Required to work the overnight shift May be required to work other shifts, weekends, and/or holidays. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws. Salary Description $12.50 Per Hour

Job Description Your next destination is here. Build your career at Commonwealth Lodging. OUR COMPANY CULTURE We take pride in creating an environment where every team member is valued and supported. We believe in teamwork, integrity, and respect at every level of the organization. We celebrate hard work, encourage growth, and strive to create a workplace where associates feel appreciated, empowered, and proud to contribute. OUR COMPANY CORE VALUES Team First, Own It, Relationship Oriented, Professionalism, Integrity. FRONT DESK AGENT - POSITION OVERVIEW As a Front Desk Agent, you serve as the first point of contact for all guests, providing a warm and welcoming experience from the moment they arrive. This role includes assisting guests with check-in and check-out procedures, answering and processing incoming phone calls, and fulfilling special requests or informational needs in accordance with established policies and procedures. Maintaining positive guest relations, resolving concerns promptly, and ensuring overall guest satisfaction are essential components of this position. This industry operates seven (7) days a week, twenty-four (24) hours a day. Regular attendance, in accordance with company standards, is essential for success. EDUCATION & EXPERIENCE High School Diploma, GED, or equivalent work experience. Computer skills required; familiarity with Microsoft Office preferred. 1-2 years of experience as a Guest Service Agent preferred. Strong English communication skills, both written and verbal. Experience with hotel property management systems preferred. Cash-handling experience preferred. PHYSICAL REQUIREMENTS Ability to lift and transport at least 25 pounds. Ability to push/pull carts or equipment weighing up to 100 pounds. Ability to perform a range of physical movements throughout the work areas. Ability to stand and maintain well-paced mobility for up to 8 hours. Ability and willingness to work a varied schedule, including nights, weekends, and holidays. JOB RESPONSIBILITIES Maintain thorough knowledge of hotel features and services, hours of operation, room rates, special packages, daily house count, expected arrivals/departures, and group activities. Stay familiar with local attractions, activities, and points of interest to respond accurately to guest inquiries. Answer telephone calls within 3 rings using proper etiquette and approved greetings. Verify guest information at check-in and check-out while maintaining strict confidentiality. Communicate relevant guest information to appropriate departments (e.g., special requests, amenities). Verify method of payment and accurately process all transactions. Work closely with Housekeeping to resolve room status discrepancies. BENEFITS Competitive pay based on experience Health, dental, and vision insurance Short-term and long-term disability Paid time off and holiday pay Employee referral bonuses 401(k) retirement plan Hotel and travel discounts Opportunities for training, development, and career advancement Supportive leadership and a team-focused environment

The position is responsible for answering phone calls for Capital Area Health Network, especially the Dental Department, scheduling appointments, leaving messages for providers and other staff members, responding to general inquiries, and providing solutions to callers' questions and concerns. This position is for extended hours that will be subject to the schedule below. Responsibilities: Answer phones and respond to inquiries regarding appointment scheduling and general questions while providing satisfactory customer service. Provide effective and courteous communication with patients to understand their needs and purpose of visit with a high level of professionalism and human relations skills. Educate patients on the importance of follow up appointments and schedule appointments that support office flow and function. Collect information from patients and enter data into their electronic health record, constantly updating changes that may occur over time. Always maintain HIPAA and client confidentiality. Facilitate effective communication between patients, providers, and staff. Interact positively with a diverse patient population. Demonstrate knowledge of skills necessary to meet the patient's physical, educational, and safety needs. Perform other administrative duties and related tasks as assigned by the management team and staff. Develop, implement, project, and maintain a professional company image through phone interaction. Records Up- Keep which includes, but is not limited to; developing, organizing, filing, and general maintenance of records. Complete call notes and document all communications with patients promptly. Alert supervisor of any trends in patient calls. Identify, research, and resolve patient issues using the necessary computer system and escalate as needed per chain of command. Develop, organize, maintain, complete all call logs and reports. Accurately obtain identification data, insurance, and income information, etc., and maintain current records in the EHR (Dentrix Enterprise) Confirm appointments 1 week and 1 day from office visit. Coordinate transportation for respective patients Monitor assigned voicemails and messages to the appropriate party. Perform other duties as assigned. Experience: Basic office skills: typing, faxing, scanning, and telephone etiquette Preferred experience and proficiency in Dentrix Schedule: Monday - Friday, the hours of operations, 8:00 am- 5:00 pm, potential extended hours may include up to 8:00 pm on weekdays and 9:00 am- 1:00 pm on select Saturdays. Education: High School diploma and/or GED required; minimum of two years' experience required in medical office environment as a dental assistant or front desk representative, or any equivalent combination of education, training, and experience which provides the required knowledge and abilities. Benefits: Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Paid Time Off accrual 401k with company match (up to 3%) Employee Assistance Program

Job Details Richmond, VADescription At Capital Area Health Network, we are committed to more than just providing healthcare-we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares: Compassion-We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against. Accountability-We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community. Reverence-We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity. Excellence-We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care. Stewardship-We responsibly manage our resources to benefit both the organization and the community we serve. We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve, regardless of background or circumstance. Our mission is clear: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life. Discover a place where your work makes a difference. Discover Capital Area Health Network. JOB SUMMARY Capital Area Health Network's Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves as the entry point for a service area resident to enter the Medical Center's system of care and must have strong written and verbal communication skills. Capital Area Health Network's Front Desk Representative will be responsible for receiving all new and returning patients at the receptionist desk. This person serves as the entry point for a service area resident to enter the Medical Center's system of care and must have strong written and verbal communication skills. ESSENTIAL FUNCTIONS • Perform the overall functions and duties of the front desk, insurance verification, and patient registration • Attend daily morning huddle; no matter the location • Greet patients upon arrival; sign them in; verify that all information in the system is correct • Obtain identification data and verify that it is correct in the system • Verify Insurance card matches what is in the system • Assist uninsured or underinsured self-pay patients • Follows up on all missed or canceled appointments • Explain to patients the Medical Center's system of care and all programs that are available to all new patients • Educate the patients about the importance of making an appointment • Explain to the patients their responsibility to pay at the time of service and explain our minimum fee, as well as all information to bring with them to their visit: insurance card, co-pay, photo ID, any medications they are taking, etc. • Maintain a pleasant dialogue with all persons registering • Ensure quality customer service is being provided to all patients, clients, and vendors • Develop, maintain, and present reports detailing the status and progress of the Patient Services Representative Division • Call patients to assign follow-up visits after their Tele-visit • Generates and balances theend-of-dayy report for payments • Verify supplies that are needed and complete the supply checklist • Submits their assignment checklist daily to the Team Lead for review • Performs other duties as assigned • Experience: • Basic office skills: typing, faxing, scanning, and telephone etiquette • Preferred experience and proficiency in EClinicalWorks • Preferred experience in medical office collections • minimum of two years of experience required in a medical office environment as a customer service or front desk representative, or any equivalent combination of education, training, and experience that provides the required knowledge and abilities. • Bilingual, preferred Schedule: Monday - Friday, the hours of operation, 8:00 am- 5:00 pm, with potential extended hours. EDUCATION AND EXPERIENCE High School diploma and/or GED required. BENEFITS Your Benefits at Capital Area Health Network (CAHN): We value our team, and it shows in our benefits. As a CAHN employee, you'll enjoy: Health Coverage • Medical Insurance • Dental Insurance • Vision Insurance • Secondary Gap Insurance • Prescription Drug Plan • Supplemental Policies through Colonial Life Financial Security • Short-Term Disability • 401(k) Retirement Plan with up to 3% Company Match • Employer-Sponsored Short-Term Disability • Employer Paid Life and AD&D Work-Life Balance • Paid Time Off (PTO) Accrued as of Day 1 • Self-Care Floating Holidays • 8.5 Paid Holidays Additional Support • Employee Assistance Program (EAP) • Public Service Loan Forgiveness We're committed to supporting your well-being, at work and beyond. QUALIFICATIONS To perform this job successfully, the employee must be able to perform each essential function, as well as meet the physical and mental requirements, satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. DISCLAIMER This position carries a high risk of exposure to infectious agents, including HIV, hepatitis, and TB. The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.

**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient. **ESSENTIAL JOB DUTIES/RESPONSIBILITIES:** + Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness. + Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days. + Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system. + Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events. + Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual. + Clearly communicates information about ChenMed clinical personnel to patients and other individuals. + Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary. + Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving. + Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc. + Presents patients with customer service survey during check out and escalates if needed for immediate service recovery. + Participates in daily and weekly huddles to provide details on patients. + Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients. **_Other responsibilities may include:_** + Maintains the confidentiality of patients' personal information and medical records. + Reviews patients' personal and appointment information for completeness and accuracy. + Transmits correspondence by mail, email or fax. + Performs other duties as assigned and modified at manager's discretion. **KNOWLEDGE, SKILLS AND ABILITIES:** + Exceptional customer service skills and passion for serving others + Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems + Knowledge of ChenMed Medical products, services, standards, policies and procedures + Skilled in operating phones, personal computers, software and other basic IT systems + Ability to communicate with employees, patients and other individuals in a professional and courteous manner + Detail-oriented to ensure accuracy of reports and data + Outstanding verbal and written communication skills + Demonstrated strong listening skills + Positive and professional attitude + Knowledge of ChenMed Medical products, services, standards, policies and procedures + Proficient in Microsoft Office Suite products including Excel, Word and Outlook + Ability and willingness to travel locally and regionally up to 10% of the time + Spoken and written fluency in English **EDUCATION AND EXPERIENCE CRITERIA:** + High school diploma or equivalent education required + Graduation from a nationally accredited Medical Assistant program preferred + A minimum of 1 year of work experience in a medical clinic or similar environment required + BLS for Healthcare Providers preferred **PAY RANGE:** $13.9 - $19.83 Hourly **EMPLOYEE BENEFITS** ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE (************************************************** Current Contingent Worker please see job aid HERE to apply \#LI-Onsite

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Guest Service Agent delivers exceptional customer service. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary. ESSENTIAL FUNCTIONS: Efficiently check guests in and out of the hotel. Listens to, anticipates, and fulfills guest needs. Provide information to guests about hotel services, facilities, and other amenities Take, modify, and cancel guest reservations, noting any special requests. Follow established yield management procedures maximizing rate and occupancy daily. Post phone charges, valet charges, and other miscellaneous charges to guest accounts. Balancing shift work and cash drawers. Administer hotel guest payment policies. Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff. Assist in the verification, balancing and revenue maximization of hotel's room/suite availability. Track and input all sales group bookings, occupancy levels and statistics, corporate statistics, and any other special statistical information as requested. Coordinate with other departments to fulfill special guest requests. Communicate hotel facilities and services to guests at check in. Answer guest questions regarding local area facilities. Responsible for shift cash transactions. Responsible for maintaining hotel key security system. Follow proper key control procedures for issued keys. Administer guest safe deposit boxes. Know and follow hotel emergency procedures. Remain aware of any and all potential security problems and report appropriately. Inform Housekeeping of dirty rooms/suites as they become available. Update room status as Housekeeping notifies the Front Desk of changes. Distribute mail and faxes to guest boxes as well as hotel staff. Stock and encourage sales in the sundry shop. Maintain an inventory of special guest service items, such as cribs, irons, etc. Track status of room/suites used for site tours and room/suites in maintenance. Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds. Practice safe work habits. Maintain coffee availability in lobby. Drive defensively and safely when driving the hotel van. Always wear your seat belt. Use the van only for company business. Attend and participate in monthly department meetings. During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines. Carry out any reasonable request by Management.

We are seeking a Front Desk Receptionist to join our ophthalmology practice in Richmond, IN. The ideal candidate will be responsible for greeting patients, answering phone calls, verifying insurance information, and assisting with administrative tasks. Education and Experience: High school diploma or equivalent. Two years minimum experience in customer service. One-year experience in medical office setting is preferred. Strong computer skills. Essential Skills and Abilities: Excellent customer service and communication skills. Accurate data entry. Ability to work as a team member. Management of multiple tasks simultaneously. Motivation to succeed. Strong organization with attention to detail. Empathetic personality with concern and respect for patients' needs. Composure under pressure. RESPONSIBILITIES: Greet, check-in patients (with a smile and eye contact before patient reaches desk if possible), collect co-pay and patient payments. Obtain/update patient demographic information, scanning in insurance cards Check patients out, making next appointments. Assist with phones as needed/as available. Assist with medical records as needed/ as available. Assists in general office duties and other duties, as requested.

Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations. Responsibilities: Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer. Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities. File guest correspondence or other reservation documentation as needed Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect. Coverage and execution of Front Desk duties as needed Generate outbound call revenue Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage Follow all policy, procedures, and service standards. Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms. Qualifications: Ability to converse coherently in English. Must be at least 18 years of age. 1-2 years of guest service/customer service experience required. Ability to deal with callers tactfully. Ability to use basic computer applications. Basic keyboarding proficiency. Ability to interact with diverse peoples and help resolve any issues. Ability to retain information. Ability to work in a fast-paced environment. Effective time management and organizational skills. Strong communications skills. Standing/Sitting for up to eight hours per shift Ability to workdays, nights, weekends, holidays.

About the Role: The Medical Office Front Desk Associate plays a critical role in ensuring the smooth and efficient operation of a healthcare facility's front office. This position serves as the first point of contact for patients, providing a welcoming and professional environment while managing patient check-ins, appointment scheduling, and communication. The associate is responsible for maintaining accurate patient records, handling insurance verifications, and coordinating with medical staff to facilitate seamless patient flow. By managing administrative tasks with attention to detail and empathy, the role directly contributes to enhancing patient satisfaction and supporting the overall quality of care. Ultimately, this position is essential in bridging the gap between patients and healthcare providers, ensuring that administrative processes support clinical excellence. Minimum Qualifications: High school diploma or equivalent. Previous experience in a medical office or healthcare administrative role. Basic knowledge of medical terminology and healthcare office procedures. Proficiency with electronic health record (EHR) systems and standard office software. Strong communication and interpersonal skills. Preferred Qualifications: Certification as a Medical Administrative Assistant (CMAA) or equivalent. Experience with insurance verification and medical billing processes. Familiarity with HIPAA regulations and patient privacy standards. Additional training in customer service or healthcare administration. Responsibilities: Greet and check in patients promptly and courteously upon arrival at the medical office. Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. Verify patient insurance information and collect co-pays or outstanding balances as required. Maintain accurate and confidential patient records, ensuring compliance with HIPAA and other regulatory standards. Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical personnel. Coordinate with clinical staff to manage patient flow and update appointment statuses in real time. Process patient registration and update demographic information as needed. Assist with billing and insurance claim documentation to support timely reimbursement. Perform general administrative duties such as faxing, scanning, and filing medical documents. Skills: The required skills enable the associate to efficiently manage patient interactions and administrative workflows, ensuring accuracy and professionalism in all communications. Proficiency with EHR systems and office software is essential for scheduling, record-keeping, and billing tasks, allowing the associate to maintain organized and accessible patient information. Strong communication skills facilitate clear and empathetic interactions with patients, helping to address concerns and provide information effectively. Preferred skills such as knowledge of insurance processes and HIPAA compliance enhance the associate's ability to navigate complex healthcare regulations and support financial operations. Bilingual capabilities further improve patient engagement and accessibility, fostering an inclusive environment that meets the diverse needs of the community. Dermatology Associates of Virginia is an Equal Employment Opportunity (EEO) employer.

Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week. Upon completion of the probationary period, you could become benefit eligible. The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and information. Maintains a high standard of service and hospitality at all times. Trains new employees. Performs other duties as required. Requirements: Must be available to work all shifts including days, nights, weekends, and holidays Some front desk or guest relations experience preferred High school diploma or G.E.D. Full time position Ability to handle cash handling duties Flexibility to include availability on short notice Excellent public contact and organizational skills Effective oral and written communication skills Demonstrate the ability to: (1) Handle guest complaints with professionalism and tact. (2) Work effectively under pressure (3) Stand for extended periods (4) Respond quickly and professionally to situations (5) Manage paperwork efficiently Williamsburg Inn Iconic elegance and an exceptional culinary experience. Representing the height of luxury in Historic Williamsburg, the iconic Williamsburg Inn has been reimagined to bring you the best of the old world and the new. The only Forbes Travel Guide Five-Star rated resort in the Historic Triangle. Staying true to its impressive Regency style, culinary options have been elevated to suit today's evolved tastes. You'll also enjoy stunning views of our legendary Golden Horseshoe Golf Course while you enjoy our newly expanded outdoor spaces and redesigned signature-themed suites . Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia's colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse people who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on-site restaurants and taverns that blend a historically inspired dining experience with today's evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

Job DescriptionBenefits: Paid sick time Competitive salary Wellness resources Paid time off Benefits/Perks Great Work Environment Competitive Compensation Job Summary We are seeking an experienced, dedicated and skilled receptionist to join our team! As our Front Desk Receptionist you will ensure every guest receives exceptional service. The ideal candidate has a strong background in customer service and a positive attitude. We are a medical practice that provides services to veterans and service members. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and support to our valued veterans and their families. Responsibilities: Greet and welcome veterans, visitors, and staff in a courteous and professional manner. Verify patient demographics and provide intake forms. Manage the appointment calendar and sign-in sheets efficiently. Assist veterans with completing necessary forms and paperwork as needed. Perform basic screening checks such as temperature or blood pressure checks Provide basic and accurate information in-person and via phone/email especially as it relates to directions to the office via use of internet maps/GPS if needed. Perform other clerical receptionist duties such as filing, photocopying, scanning and faxing Maintain a clean and organized office space. Order office supplies and keep inventory of stock Collaborate with medical staff and management to ensure seamless patient flow and efficient clinic operations. Answer phone calls and emails promptly and direct them to the appropriate person or department. Maintain office security by following safety procedures and controlling access via the reception desk Adhere to all HIPAA regulations and patient confidentiality guidelines. Qualifications/Requirements: High school diploma or higher. Proficiency in computer skills is crucial. Experience with Apple products and Google suite is preferred. Proven experience as a receptionist or in a customer service role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Sensitivity and empathy towards veterans and their unique needs. Excellent customer service skills Attention to detail This is a part-time position providing 16-28 hours a week.

Seeking a friendly, organized, and customer oriented individual to work at the front desk of a busy kennel. Tasks to include: answering phone calls, booking boarding/daycare dates, interacting with the customers and their pets; calling veterinarian offices to confirm vaccinations, providing information on additional services (dog walking, bathing, daycare, etc.). Front desk support is highly interactive with dogs and cats, including helping customers drop off and pick up. Light housekeeping is also expected (maintain the lobby, help with laundry, etc.). Support with doggy daycare as needed. Full time 4 days per week with occasional Saturday or Part Time mornings/ afternoon shift If you love working with animals and are customer oriented- this job is for you! Requirements Responsible, friendly and outgoing Able to multi-task and be highly organized Prioritize customer needs Able to use computer software and payment system Able to perform manual labor tasks such as but not limited to sweeping, mopping, and general cleaning Work with many different types of dogs and cats Able to work weekends and holidays

Guest Service Agent at Hampton Inn Petersburg delivers exceptional customer service. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary. ESSENTIAL FUNCTIONS: Efficiently check guests in and out of the hotel. Listens to, anticipates, and fulfills guest needs. Provide information to guests about hotel services, facilities, and other amenities Take, modify, and cancel guest reservations, noting any special requests. Follow established yield management procedures maximizing rate and occupancy daily. Post phone charges, valet charges, and other miscellaneous charges to guest accounts. Balancing shift work and cash drawers. Administer hotel guest payment policies. Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff. Assist in the verification, balancing and revenue maximization of hotel's room/suite availability. Track and input all sales group bookings, occupancy levels and statistics, corporate statistics, and any other special statistical information as requested. Coordinate with other departments to fulfill special guest requests. Communicate hotel facilities and services to guests at check in. Answer guest questions regarding local area facilities. Responsible for shift cash transactions. Responsible for maintaining hotel key security system. Follow proper key control procedures for issued keys. Administer guest safe deposit boxes. Know and follow hotel emergency procedures. Remain aware of any and all potential security problems and report appropriately. Inform Housekeeping of dirty rooms/suites as they become available. Update room status as Housekeeping notifies the Front Desk of changes. Distribute mail and faxes to guest boxes as well as hotel staff. Stock and encourage sales in the sundry shop. Maintain an inventory of special guest service items, such as cribs, irons, etc. Track status of room/suites used for site tours and room/suites in maintenance. Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds. Practice safe work habits. Maintain coffee availability in lobby. Drive defensively and safely when driving the hotel van. Always wear your seat belt. Use the van only for company business. Attend and participate in monthly department meetings. During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines. Carry out any reasonable request by Management.

Must be available to work all shifts including days, nights, weekends, and holidays Essential Functions: The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and information. Maintains a high standard of service and hospitality at all times. Trains new employees. Maintains a high standard of service and hospitality at all times. Trains new employees. Performs other duties as required. Qualifications: Some front desk or guest relations experience preferred High school diploma or G.E.D. Full time position Ability to handle cash handling duties Flexibility to include availability on short notice Excellent public contact and organizational skills Effective oral and written communication skills Ability to Handle guests' complaints Work well under pressure Stand for long periods of time Act and react quickly in a professional manner Handle paperwork efficiently Physical requirements include, but are not limited to: Performing heavy cleaning High and low dusting Transporting objects weighing up to 60 pounds A great amount of walking in all types of weather Lifting, standing and bending up to 8+ hours daily Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia's colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today's evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.