Front desk agent jobs in Rio Rancho, NM - 98 jobs

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $16 - $18 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position starting at $16.00 DOE plus benefits. Located in Albuquerque, NM. Working out of our Corporate Office. Job Overview: A Reservation Agent at the Central Reservations Office is responsible for ensuring guest satisfaction through booking guest requests to secure rooms within the property while being courteous and accurate to maximize hotel revenues. Supervisory Responsibilities: None Essential Duties and Functions/Responsibilities/Tasks: Works under the direction of the Reservations Manager. Maintain positivity and professionalism with guests, team members, and external partners. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Books guest reservations for individuals and/or groups that are requested either by phone or from within the hotel using the reservations system. Upsells rooms where possible according to established procedures to maximize hotel average room rate; utilizes yield management strategies to ensure a full house whenever possible. Processes cancellations, revisions and information updates on changes; processes guest reservation requests for other hotels within the hotel system. Ensures proper verbiage is used when answering the phones and selling hotel rooms. Provides accurate information about the city and the surrounding attractions when asked by guests; mails hotel-specific information sheets and brochures to guests as requested. Stays informed of current rates, rate changes, and all promotions. Completes daily logs to record the number of calls, bookings and cancellations. Collaborate with staff development and provide required feedback and assist to answer all incoming calls and manage all online inquiries. Process all incoming reservations received via rooming list, email, in house correspondence and any other source. Other duties as assigned consistent with the functions of this position as needed. Environment: Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights. Great work environment with a wonderful view of the city Benefits: Part-time employees receive: Dental, Vision and 401k! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k! Requirements High school graduate or equivalent. Pleasant speaking voice. Excellent written and verbal skills. Must be able to type accurately (30 words per minute). Experience in hospitality reservations sales or front desk is preferred. Strong communication skills and excellent customer service practices. Detailed and sales oriented. Ability to work in a fast-paced environment for 8 hours or more, including sitting, walking, and standing. Ability to work a flexible schedule, including long hours, nights, weekends, and holidays. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Salary Description $16 Hourly DOE

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

Join our exceptional team at TownePlace Suites by Marriott ! Consistently recognized for outstanding guest service, our team is dedicated to delivering excellence in every aspect of hospitality. We are seeking a Front Desk Manager who is passionate about leadership, guest satisfaction, and operational efficiency. This role oversees all front desk operations, ensuring a seamless guest experience while upholding the highest brand standards. The ideal candidate will lead by example, fostering a culture of teamwork, accountability, and service excellence.

The TownePlace Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to employee discounts, health, dental, vision, and a 401(k) with matching. Welcoming guests as they check in and providing outstanding service is a high priority. Night Auditors are personally involved in the daily operations and success of the hotel. The main aspect of the job is to conduct all nightly-related duties while operating the hotel's front desk systems for PBX, reservations and check-in/check-out to ensure the guest's stay is as efficient and friendly as possible. We want to exceed our guest's expectations and always go that extra mile to prove how important they are to our success. Major Duties: Assisting guests with the check-in and check-out process, including the computation and collection of payment. Complete and verify all audit paperwork and shift reports. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to GM and other desk staff. Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc). Handling guest's concerns immediately and requesting management assistance if necessary. Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc). Ensuring through their action, the highest level of guest satisfaction possible. Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests. Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk. Typically handles both the duties of the front desk agent and some of the duties of the accounting department. Tracks room revenue, occupancy percentages, and other front office operating statistics. Always represent the hotel in a positive manner; SMILE. Other duties as assigned

Job Description Join our exceptional team at TownePlace Suites by Marriott! Consistently recognized for outstanding guest service, our team is dedicated to delivering excellence in every aspect of hospitality. We are seeking a Front Desk Manager who is passionate about leadership, guest satisfaction, and operational efficiency. This role oversees all front desk operations, ensuring a seamless guest experience while upholding the highest brand standards. The ideal candidate will lead by example, fostering a culture of teamwork, accountability, and service excellence. Duties & Responsibilities: Lead, train, and mentor front desk to achieve service and operational goals. Ensure a welcoming and professional atmosphere for all guests by maintaining high service standards. Oversee daily front desk operations, including scheduling, reservations, and guest services. Step in to cover front desk shifts as needed, including overnight audit. Participate in the hiring, training, and performance management of associates. Maintain strong working relationships with all hotel departments to ensure seamless guest experiences. Manage room inventory, rate strategies, and occupancy forecasting to maximize revenue. Enforce cash-handling, credit policies, and key control procedures. Conduct daily team huddles and regular staff meetings to ensure clear communication. Uphold all Marriott and brand standards, ensuring compliance with policies and procedures. Monitor and address guest feedback, resolving any issues promptly and professionally. When assisting in the Bistro, ensuring food safety, cleanliness, and exceptional service. Assist with maintaining the overall cleanliness and organization of front office and public areas. Must-Haves: 2+ years in hotel front office or guest service management Strong communication and leadership skills Familiar with PMS systems and hotel reporting tools Available for flexible shifts (including early mornings/weekends) Nice-to-Haves: Hilton or Marriott system experience Bilingual (English/Spanish) What We Offer: Career growth and development opportunities Paid time off, health, dental & vision insurance, 401(k) with a match Travel discounts at Marriott properties worldwide Physical Requirements: Ability to stand or walk for extended periods. Frequent bending, stooping, and reaching. Ability to lift up to 25 pounds as needed. Proficiency in using a computer, telephone, and other office equipment. This is an exciting opportunity to lead a high-performing team in a top-rated Marriott hotel where hospitality and excellence are at the heart of everything we do. If you are a dynamic leader with a passion for guest service, we invite you to apply and be part of our success!

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Consistently provides exceptional check-in and check-out guest experience. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Accurately and efficiently processes hotel reservations, registrations, and settlements. Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction. Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless. Ensures every guest interaction is courteous and informative without any exception. Remains exceptionally calm and focused to guest needs including being under high stress interactions. Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced. Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts. Responsible for posting charges, settling folios resolving due-outs, and completing express check outs. Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization. Maintains knowledge of the property, community, to and from directions, and special events. Keeps all guest and non-published department information confidential. Takes personal responsibility for delivering excellent guest experience. Welcomes corrective and/or constructive feedback. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED required. Must be 21 years or older. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work schedule flexibility consistent with needs of the business. Must be able to attend all required staff meetings and training sessions. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay. Shifts Available: Part Time Mid - 3p-11p, Part-Time Night Audit 11p-7a Part-Time Morning 7a-3p PLEASE FILL OUT QUESTIONS IN ORDER TO BE CONSIDERED FOR POSITION Front Desk Clerk duties and responsibilities: Taking, cancelling, and changing room reservation requests Investigating and resolving customer complaints or questions Processing guest departures including calculating changes and receiving payments Answering telephone calls and relaying messages Maintaining an inventory of reservations, vacancies, and room assignments Answering inquires about the hotel and its services through the telephone, email, or in person Handling wake-up calls and a myriad of other guest requests Strong written and verbal communication skills Good time management skills and ability to multitask Excellent organizational skills and attention to detail Ability to creatively solve problems Maintaining a well-groomed and professional appearance Flexibility to work in a fast-paced environment Bi-lingual a plus Compensation: Depending on Experience and shift schedule *Night shift has a differential* Typically Start at $13.50 - $14.50 with raise after 90 days - Job Types: Part-time, Full-time Salary: From $13.00 per hour Benefits: Flexible schedule Schedule: 8-hour shift Day shift Holidays Night shift On call Overtime Weekend availability Experience: Customer service: 1 year (Preferred) Language: Spanish (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) Work Location: In person

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Consistently provides exceptional check-in and check-out guest experience. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Accurately and efficiently processes hotel reservations, registrations, and settlements. Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction. Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless. Ensures every guest interaction is courteous and informative without any exception. Remains exceptionally calm and focused to guest needs including being under high stress interactions. Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced. Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts. Responsible for posting charges, settling folios resolving due-outs, and completing express check outs. Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization. Maintains knowledge of the property, community, to and from directions, and special events. Keeps all guest and non-published department information confidential. Takes personal responsibility for delivering excellent guest experience. Welcomes corrective and/or constructive feedback. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED required. Must be 21 years or older. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work schedule flexibility consistent with needs of the business. Must be able to attend all required staff meetings and training sessions. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Embark on a fantastic journey at Sandia Vision Clinic as a Patient Care Coordinator! Revel in the upbeat rhythm of a 4-day work week, bidding farewell to Saturdays. No prior experience necessary - your enthusiasm is the key! Fluent in Spanish? Even better! Enjoy a cascade of benefits, featuring 401k, health/dental insurance, and a treasure trove of PTO. Unleash your potential in a dynamic atmosphere; apply now for a career filled with joy, growth, and incredible perks! Do you desire to be apart of making a difference in people's lives? Would you like to be part of a team that adds value to the staff and its patients? Our fun, fast-paced work environment is the perfect place for someone to not only join a team, but a family. At Sandia Vision Clinic we offer the tools and on-site training to help you learn and grow. Being in business for 40 years, Sandia Vision Clinic is the largest privately owned optometry office in the state of New Mexico. With two different locations, we strive to be the preferred eye care facility in the state. Our doctors, leaders, and staff strive to provide a welcoming environment, while truly making a difference in our patients lives. Come join our team if you strive to learn and grow with a growing company! Our full-time positions include all departments and aspects of the office and help support the doctors, leadership team and fellow employees. We Offer: Paid Time Off (PTO) Paid Holidays Medical and Dental In House Vision Benefits 401(k) Program Pay: $15-$17/hour

It is essential for the Broker Concierge to recognize the importance of efficiently addressing the needs of associates in the brokerage (Market Center), ensuring they receive the anticipated service level and remain content with the Market Center's offerings. The role involves maintaining the appearance of the Market Center's common areas, and keeping the office tidy and ready for business. The Broker Concierge must foster a relationship-oriented approach, acknowledging that associate brokers are customers who are drawn to them due to their likable personality and enthusiasm. Additionally, the Broker Concierge is responsible for warmly welcoming everyone into the office, offering assistance while effectively managing phone duties. These are the standards a well-above-average performer will maintain or exceed: ● Answer phone properly with warmth and friendliness ● Greet everyone with a smile-be positive and cheerful ● Be an involved member of the leadership team Essential duties and responsibilities ● Answering the phone and route calls properly with warmth and friendliness ● Responsible handling of all incoming checks and DAs ● Onboarding brokers (Create file, explain office procedures: keys, alarms, etc) ● Greet everyone with a smile-be positive and cheerful ● Attend daily huddles and weekly meetings ● Send out daily email regarding office events and announcements ● Receive and sort mail and deliveries ● Maintain appearance of reception area, kitchens and all common areas ● As growth occurs, manage the distribution of social media materials ● Running weekly reports, as needed ● Assist with managing monthly training calendar ● Ensure the Market Center is fully stocked with office supplies and manage orders ● Assist leadership team with any needed tasks Knowledge/Skills ● Positive attitude ● Enjoy a fast-paced environment ● Self-starter with a passion to help others ● Great verbal and communication skills ● Quick problem solving ● Detail-oriented and can work well under pressure ● Neat, clean, professional appearance ● Willingness to learn ● Google Suite and Microsoft Office Applications ● Phone and people skills and experience Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Albuquerque Market Center features a state-of-the-art real estate training room, majestic office space, and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff. KW Albuquerque is a hot spot for agents looking to rapidly build and grow their real estate careers.

Job Description It is essential for the Broker Concierge to recognize the importance of efficiently addressing the needs of associates in the brokerage (Market Center), ensuring they receive the anticipated service level and remain content with the Market Center's offerings. The role involves maintaining the appearance of the Market Center's common areas, and keeping the office tidy and ready for business. The Broker Concierge must foster a relationship-oriented approach, acknowledging that associate brokers are customers who are drawn to them due to their likable personality and enthusiasm. Additionally, the Broker Concierge is responsible for warmly welcoming everyone into the office, offering assistance while effectively managing phone duties. These are the standards a well-above-average performer will maintain or exceed: ● Answer phone properly with warmth and friendliness ● Greet everyone with a smile-be positive and cheerful ● Be an involved member of the leadership team Essential duties and responsibilities ● Answering the phone and route calls properly with warmth and friendliness ● Responsible handling of all incoming checks and DAs ● Onboarding brokers (Create file, explain office procedures: keys, alarms, etc) ● Greet everyone with a smile-be positive and cheerful ● Attend daily huddles and weekly meetings ● Send out daily email regarding office events and announcements ● Receive and sort mail and deliveries ● Maintain appearance of reception area, kitchens and all common areas ● As growth occurs, manage the distribution of social media materials ● Running weekly reports, as needed ● Assist with managing monthly training calendar ● Ensure the Market Center is fully stocked with office supplies and manage orders ● Assist leadership team with any needed tasks Knowledge/Skills ● Positive attitude ● Enjoy a fast-paced environment ● Self-starter with a passion to help others ● Great verbal and communication skills ● Quick problem solving ● Detail-oriented and can work well under pressure ● Neat, clean, professional appearance ● Willingness to learn ● Google Suite and Microsoft Office Applications ● Phone and people skills and experience Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Albuquerque Market Center features a state-of-the-art real estate training room, majestic office space, and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff. KW Albuquerque is a hot spot for agents looking to rapidly build and grow their real estate careers.

Optimum Human is growing fast and looking for a dedicated and driven Front Desk Receptionist (Medical) to join their high performance team in New Mexico. Join the Optimum Human Team: Optimum Human brings all available resources together to help their clients achieve their Optimum Self in any aspect of their lives, or in simple terms: to be as good as they can be for as long as they can do it. Optimum Human is a world-class medical practice with specialties in gynecologic oncology, women's health, regenerative medicine, and concierge services. They also offer the absolute best and most cutting-edge biohacking, fitness, world-class recovery and health modalities, private and shared office spaces, and conferencing centers. Optimum serves their members, tenants and patients with the tools and technologies designed to help humanity achieve higher states of performance. These technologies were created to be used by high performers ranging from astronauts to professional athletes. Optimum is here to create an oasis of success in New Mexico - a way better human experience. If you excel in customer service, have a passion for continuous improvement, and enjoy being part of a dynamic team, apply to be a Front Desk Receptionist (Medical) at Optimum Human! This opportunity supports Optimum's growth through high-quality, efficient, and innovative service solutions. Position Responsibilities: Greeting & Check-In: Warmly greet and check in all patients, members, and visitors upon arrival, ensuring a positive first impression. Appointment Management: Schedule and confirm patient appointments, assist with rescheduling, and manage calendars for medical and wellness services. Patient Communication: Answer phone calls and emails promptly, providing accurate information regarding services, appointments, and billing inquiries. Administrative Support: Handle patient forms, data entry, and other front office administrative tasks while maintaining confidentiality and professionalism. Billing & Payments: Process payments, verify insurance information, and assist patients with billing questions or concerns. Collaboration: Work closely with medical staff and the concierge team to ensure smooth operations and excellent patient care. Waiting Area Maintenance: Ensure that the reception area and waiting rooms are clean, organized, and stocked with necessary materials. Qualifications: Experience working in a busy medical office setting. Customer service experience is essential. Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment while maintaining attention to detail. Proficiency in scheduling software, Microsoft Office, and electronic health records (EHR) systems. Friendly, professional, and proactive approach to customer service. Ability to maintain confidentiality and manage sensitive patient information. Our Dream Teammate will have access to: Competitive Salary Excellent Benefits; Medical, dental, vision, PTO, and 401K High Performance Concierge Culture Performance center complete with a full AI gym suite, recovery modalities, group fitness classes, and body composition tracking, and state of the art aesthetic modalities. Location: Albuquerque, New Mexico Job Type: Full-time

The Role: Family Smiles LLC in Albuquerque, NM is hiring Dental Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. This role provides an entry level platform to understand the dental healthcare business, while simultaneously providing a pivot towards upward mobility to positions such as Lead Front Desk, Dental Assistant, Lead Dental Assistant, Assistant Office Manager and Office Manager. Who Are We: Family Smiles LLC is a dynamic, growing company. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities. Benefits: Competitive compensation Career mobility and advancement Career training and development Benefits package includes: Medical & Vision Insurance FREE dental treatment at our locations PTO 401K Life Insurance, Pet Insurance and more Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Bilingual (Spanish) - preferred Customer Service experience Dentrix and/or Eaglesoft KOS Services Inc. / Family Smiles LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Join our exceptional team at TownePlace Suites by Marriott! Consistently recognized for outstanding guest service, our team is dedicated to delivering excellence in every aspect of hospitality. We are seeking a Front Desk Manager who is passionate about leadership, guest satisfaction, and operational efficiency. This role oversees all front desk operations, ensuring a seamless guest experience while upholding the highest brand standards. The ideal candidate will lead by example, fostering a culture of teamwork, accountability, and service excellence. Duties & Responsibilities: Lead, train, and mentor front desk to achieve service and operational goals. Ensure a welcoming and professional atmosphere for all guests by maintaining high service standards. Oversee daily front desk operations, including scheduling, reservations, and guest services. Step in to cover front desk shifts as needed, including overnight audit. Participate in the hiring, training, and performance management of associates. Maintain strong working relationships with all hotel departments to ensure seamless guest experiences. Manage room inventory, rate strategies, and occupancy forecasting to maximize revenue. Enforce cash-handling, credit policies, and key control procedures. Conduct daily team huddles and regular staff meetings to ensure clear communication. Uphold all Marriott and brand standards, ensuring compliance with policies and procedures. Monitor and address guest feedback, resolving any issues promptly and professionally. When assisting in the Bistro, ensuring food safety, cleanliness, and exceptional service. Assist with maintaining the overall cleanliness and organization of front office and public areas. Must-Haves: 2+ years in hotel front office or guest service management Strong communication and leadership skills Familiar with PMS systems and hotel reporting tools Available for flexible shifts (including early mornings/weekends) Nice-to-Haves: Hilton or Marriott system experience Bilingual (English/Spanish) What We Offer: Career growth and development opportunities Paid time off, health, dental & vision insurance, 401(k) with a match Travel discounts at Marriott properties worldwide Physical Requirements: Ability to stand or walk for extended periods. Frequent bending, stooping, and reaching. Ability to lift up to 25 pounds as needed. Proficiency in using a computer, telephone, and other office equipment. This is an exciting opportunity to lead a high-performing team in a top-rated Marriott hotel where hospitality and excellence are at the heart of everything we do. If you are a dynamic leader with a passion for guest service, we invite you to apply and be part of our success!

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Consistently provides exceptional check-in and check-out guest experience. Job Description Expectations of Leadership: Actively support, demonstrate, and promote the company's core values. Be approachable and engaging with fellow team members. Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission. Major Responsibilities/Activities: Accurately and efficiently processes hotel reservations, registrations, and settlements. Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction. Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless. Ensures every guest interaction is courteous and informative without any exception. Remains exceptionally calm and focused to guest needs including being under high stress interactions. Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced. Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts. Responsible for posting charges, settling folios resolving due-outs, and completing express check outs. Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization. Maintains knowledge of the property, community, to and from directions, and special events. Keeps all guest and non-published department information confidential. Takes personal responsibility for delivering excellent guest experience. Welcomes corrective and/or constructive feedback. Perform other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or GED required. Must be 21 years or older. Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred. Strong interpersonal, motivational, and leadership qualities. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work schedule flexibility consistent with needs of the business. Must be able to attend all required staff meetings and training sessions. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: Maintain a strict level of confidentiality regarding company information. Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations. Must be a detail oriented, organized individual with the ability to multi-task. Proven ability to provide outstanding guest service. Proven ability to handle conflict situations. Must have excellent problem-solving abilities. Must have strong analytical skills. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Essential Physical Functions: While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk, and hear. Must be able to lift to 25lbs. Must be able to work at a fast pace and in stressful situations. Must be able to maneuver around the office and the facility to collect all necessary materials and documents. Must be able to walk and stand for long periods of time. Equipment Used Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

The Role: Family Smiles LLC in Albuquerque, NM (Central Ave & San Mateo) is hiring bilingual (Spanish) Dental Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. This role provides an entry level platform to understand the dental healthcare business, while simultaneously providing a pivot towards upward mobility to positions such as Lead Front Desk, Dental Assistant, Lead Dental Assistant, Assistant Office Manager and Office Manager. Who Are We: Family Smiles LLC is a dynamic, growing company. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities. Benefits: Competitive compensation Career mobility and advancement Career training and development Benefits package includes: Medical & Vision Insurance FREE dental treatment at our locations PTO 401K Life Insurance, Pet Insurance and more Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Bilingual (Spanish) Customer Service experience Dentrix and/or Eaglesoft KOS Services Inc. / Family Smiles LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Job Description The Fairfield Inn & Suites by Marriott is looking for a Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry. The position starts at a wage of $14.00 per hour increasing to $15.00 per hour after successful completion of the first 90 days. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave and hotel discounts throughout the Marriott system. You are often time's the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first. Negative, unprofessional comments about guests or other team members should never be expressed in public or to a guest. Major Duties: Assisting guests with the check-in and check-out process, including the computation and collection of payment. Complete and verify all audit paperwork and shift reports. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to GM and other desk staff. Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc). Handling guest's concerns immediately and requesting management assistance if necessary. Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc). Ensuring through their action, the highest level of guest satisfaction possible. Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests. Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk. Typically handles both the duties of the front desk agent and some of the duties of the accounting department. Tracks room revenue, occupancy percentages, and other front office operating statistics. Always represent the hotel in a positive manner; SMILE. Other duties as assigned

Job DescriptionThe Role: Family Smiles LLC in Albuquerque, NM is hiring Dental Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. This role provides an entry level platform to understand the dental healthcare business, while simultaneously providing a pivot towards upward mobility to positions such as Lead Front Desk, Dental Assistant, Lead Dental Assistant, Assistant Office Manager and Office Manager. Who Are We: Family Smiles LLC is a dynamic, growing company. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities. Benefits: Competitive compensation Career mobility and advancement Career training and development Benefits package includes: Medical & Vision Insurance FREE dental treatment at our locations PTO 401K Life Insurance, Pet Insurance and more Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Bilingual (Spanish) - preferred Customer Service experience Dentrix and/or Eaglesoft KOS Services Inc. / Family Smiles LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.