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Front desk agent jobs in Saint Clair Shores, MI

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  • Front Desk Agent - Part Time

    Graduate Hotels 4.1company rating

    Front desk agent job in Auburn Hills, MI

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $25k-29k yearly est. 3d ago
  • Front Desk Agent

    Avion Hospitality

    Front desk agent job in Livonia, MI

    Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
    $26k-32k yearly est. 22d ago
  • Front Desk Agent

    Hyatt Place Detroit Livonia

    Front desk agent job in Livonia, MI

    Job DescriptionDescription: Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements: Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
    $26k-32k yearly est. 10d ago
  • Hotel Front Desk Agent

    Four Points By Sheraton

    Front desk agent job in Novi, MI

    Job DescriptionBenefits: Employee discounts Paid time off Signing bonus Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly HotelFront Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds
    $26k-32k yearly est. 26d ago
  • Front Desk Agent

    Huntremotely

    Front desk agent job in Ann Arbor, MI

    What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    $26k-31k yearly est. 3d ago
  • Front Desk Agent

    Lodgco Hospitality

    Front desk agent job in Ann Arbor, MI

    Join Our Team Today! The Residence Inn by Marriott located in Ann Arbor, MI, is seeking enthusiastic Front Desk Agents to assist with hotel guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast-paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Hotel or customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required - SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities BENEFITS WE OFFER Career development & training Paid time off Travel and hotel discounts 401(k) with company match Bonus potential And more! PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit ************** EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
    $26k-31k yearly est. Auto-Apply 13d ago
  • Front Desk Agent

    Lodgco Management LLC

    Front desk agent job in Ann Arbor, MI

    Join Our Team Today! The Residence Inn by Marriott located in Ann Arbor, MI, is seeking enthusiastic Front Desk Agents to assist with hotel guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast-paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Hotel or customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required - SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities BENEFITS WE OFFER Career development & training Paid time off Travel and hotel discounts 401(k) with company match Bonus potential And more! PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team's development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit ************** EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
    $26k-31k yearly est. Auto-Apply 13d ago
  • Front Desk Agent

    Crescent Careers

    Front desk agent job in Bloomfield Hills, MI

    Front Desk operations during your assigned shift to a consistently high standard Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise your shift team of any special events or VIP Guests in the hotel that day Maximize sales revenues through up-selling and marketing program Manage Guest requests, inquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Front Office experience in the hotel, leisure, and/or retail sector Strong commercial/business awareness and demonstration of sales capabilities Calm, organized work ethic with the ability to prioritize and meet deadlines Excellent supervisory, inter-personal, and communication skills A passion for delivering exceptional levels of Guest service
    $26k-32k yearly est. 52d ago
  • Front Desk Agent

    Spark By Hilton

    Front desk agent job in Plymouth, MI

    Job DescriptionFront Desk Agent: Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education HS Diploma or equivalent. Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications N/A
    $26k-32k yearly est. 20d ago
  • Hotel Front Desk Agent

    American Hospitality Partners LLC 4.2company rating

    Front desk agent job in Romulus, MI

    Job DescriptionOverview We are looking for an enthusiastic Hotel Front Desk Agent to help us provide pleasant and memorable experiences for our guests. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you enjoy customer service and have work experience in the hotel industry, we would like to meet you. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Provide information about our hotel, available rooms, rates and amenities Communicate with housekeeping staff to ensure all rooms are ready to accommodate guest needs Maintain updated records of bookings and payments Education and Experience Minimum of 1 year in Hotel Front Desk or other Service Experience Minimum of High School education, Post-High School education preferred Job Types: Full-time, Part-time Pay: $13.00 - $16.00 per hour Benefits: Employee discount Schedule: Afternoon Shift Monday to Friday Weekends as needed Work Location: In person
    $13-16 hourly 1d ago
  • Front Desk Agent

    Brady Layth Inc.

    Front desk agent job in Melvindale, MI

    Job DescriptionBenefits: Employee discounts Flexible schedule Training & development Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds
    $26k-32k yearly est. 4d ago
  • Front Desk Agent

    Hartland Hospitality Inc.

    Front desk agent job in Hartland, MI

    Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds
    $26k-32k yearly est. 14d ago
  • Front Desk (Dog Daycare)

    Detroit Dog Daycare

    Front desk agent job in Ferndale, MI

    Canine to Five is currently seeking a front desk representative/customer service associate for our busy midtown Detroit location! Our ideal candidate is a people person, thrives in a fast-paced, detail-oriented environment, makes it a personal mission to beat a sales goal, remembers a face, all while making sure that each of our customers needs are met. It's a given that they must also love dogs, but who doesn't?!! WE HAVE PERKS! Health, Vision and Dental Paid Time Off Customer Tips Profit Sharing Bonus Benefits for full-time employees Paid Breaks Community Discounts Growth Opportunities Responsibilities: Answer phones and respond to customer inquiries and issues Relay information to our clients about their dog's stay including behavior, habits and facility activities Create and sustain professional long term relationships with customers Ensure all customers have a positive interaction (i.e. 10-4 rule) Handle customer concerns in a proactive and professional manner Overall, create and maintain a friendly and positive atmosphere Meet assigned Daily/Weekly/Monthly Sales Goals Requirements : Loves dogs and is very comfortable handling dogs of all sizes. Ability to meet and exceed a sales goal regularly Excellent verbal and written communication Team-oriented, Positive, Can-Do Attitude Familiar with Gmail, Google Drive and Google Calendar Outgoing personality with a customer-centric mindset Proven success and comfort with managing multiple priorities Ability to plan, negotiate, and problem solve Adaptable to unexpected situations and problems Two or more years of relevant Customer Service/Sales experience Attention to detail Morning and weekend availability Availability to work a minimum of 3-5 shifts per week, mornings and weekends Schedule: Varying shifts between 6:30am-8:00pm Monday-Friday Rotating weekends and holidays Shorter Sunday shifts: 8-11:00am, 5-8:00pm Compensation: $12.50/hour + Tips after 60 days Profit Sharing Bonuses COVID-19 considerations: Learn more about what we are doing to keep our team safe. *****************************************************************************
    $12.5 hourly Auto-Apply 60d+ ago
  • Medical Front Desk - Receptionist

    Silver Pine Medical Group

    Front desk agent job in Macomb, MI

    Family practice center with three locations providing cutting edge medicine with a personal touch to patients of all ages. Our Beaumont doctors check, test, monitor, vaccinate, x-ray, prevent, screen, manage, diagnose and treat you like family. Job Description Summary Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding services provided at the office and location of departments, offices, and employees within the organization. Perform administrative duties using specific knowledge of medical terminology and practice, clinic, or laboratory procedures. Schedule and register patients for visits, verify insurance, check out patients and collect co-pays. Job Duties Operate telephone switchboard to answer, screen, or forward calls, providing information or taking messages. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with patient information, or other documents. File and maintain patient records and adhere to patient confidentiality policy. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Process and prepare memos, correspondence, travel vouchers, or other documents. Receive payment and record receipts for services. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Receive and route messages or documents, such as laboratory results or prescription refills to appropriate staff. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Qualifications High School Graduate or GED 1 year front desk experience in a medical environment preferred Basic knowledge of medical terminology Demonstrated computer skills for documenting patient care in an electronic medical record ICD-9 CM Knowledge a plus Ability to communicate effectively in person, on the telephone, and in writing Ability to work independently and as a team Ability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages Additional Information Must be flexible with schedule and able to work Saturdays. May have to work at multiple locationsl within the Sterling Heights, Shelby Township area.
    $28k-36k yearly est. 1d ago
  • Front Desk Night Audit at Wyndham Garden Ann Arbor

    Wyndham Garden Ann Arbor

    Front desk agent job in Ann Arbor, MI

    Job Description Wyndham Garden Ann Arbor in Ann Arbor, MI is looking for one Front Desk agent to join our 30 person strong team. We are located on 2900 Jackson Ave, Ann Arbor, Mi, 48103 Benefits Dental insurance Employee discount Health insurance Paid time off Vision insurance Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Available weekends and holidays Hotel or hospitality experience preferred Flexible with schedule able to be on call Resolving Conflicts and Handling complaints Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to reading your application Available shifts and compensation: Available shifts on Sundays, Thursdays, Fridays, and Saturdays. Compensation is $15.00/hour. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $15 hourly 28d ago
  • Front Desk

    The Bell Tower Hotel

    Front desk agent job in Ann Arbor, MI

    The Bell Tower Hotel is seeking a full time front desk clerk. The shifts are 7am-3pm and 3pm-11pm, every day. Availability on weekends and holidays is a must. Job requirements and responsibilities include: * Checking guests in and out * Basic mathematical skills and use of calculator to make calculations without error * Ability to stand and move around continuously * Making reservations, data entry and attention to detail * Ability to use phone, computer copy/fax and computer systems and programs * Ability to remain calm in high volume, high stress situations and respond with patience, tact, diplomacy and kindness to defuse anger and resolve conflicts. * Must maintain a neat, clean and well-groomed appearance. * Exceptional customer service with friendly, sincere and positive attitude and a SMILE! High School diploma is preferred. Prior hotel front desk experience is preferred. Applicants with additional language skills preferred. Knowledge of the Ann Arbor and surrounding area is a plus. Job Type: Full-time
    $21k-27k yearly est. Auto-Apply 60d+ ago
  • Front Bar Receptionist

    Face FoundriÉ

    Front desk agent job in Ann Arbor, MI

    About FACE FOUNDRIÉ: FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We've been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 56 locations open and is continuing to expand nationwide. FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good. Job Description: As a Front Bar Receptionist you will perform the following critical functions. Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ. Meet or exceed sales goals set by the Salon Manager. Responsible for maintaining an organized schedule. Demonstrate, sell, recommend FACE FOUNDRIÉ products. Work with the manager to notify when supplies of any kind are low to ensure we have all items on hand. Assist in all in store operational processes. Ensure store standards are adhered to at all times. Accurately follow all company time keeping procedures. Attend mandatory product training and team meetings. Follow all safety, sanitation and hygiene procedures before, during and after services; ensure board compliance at all times. Responsible for keeping the store clean and fully stocked at all times. Experience Guest Service Experience (1 year) Sales and Marketing Experience Preferred Salon Experience Job Type: Part Time, Full Time Education: Highschool, or equivalent
    $28k-36k yearly est. 27d ago
  • Pool and Fitness Center Front Desk Attendant

    Oakland Schools Districts

    Front desk agent job in Walled Lake, MI

    Pool and Fitness Center Front Desk Attendant JobID: 14700 Athletics/Activities District: Waterford School District Additional Information: Show/Hide will be through EDUStaff) Location: Mott and Kettering Pool and Fitness Centers Minimum Qualifications: * Minimum 16 years of age * Basic understanding of exercise and fitness equipment and aquatic programs * Basic first aid and CPR (adult, child & infant) Certification preferred, training will be provided * Excellent customer service skills * Proficient computer skills including Microsoft Office, Internet and Social Media required Essential Functions: * Greet members and check them into facility * Register members and non-members for classes * Process membership applications which includes taking payments and processing receipts * Provide basic knowledge and information to individuals regarding the facilities * Perform other duties as assigned Reports To: Pool and Fitness Center Manager Workday/Week: Hours vary - must be able to work weekdays, weekends, and holidays as needed Starting Date: TBD Compensation: $12.00 per hour Posting Date: Ongoing Internal and external candidates may apply by visiting *********************** and selecting the icon "Employment" and next, "Job Postings Directory". Include letter of intent, resume, and letter(s) of reference with the application. Employment is contingent upon receiving all required documentation (e.g., criminal background investigation and fingerprint records.) The Board of Education does not discriminate on the basis of race, color, national origin, sex, (including sexual orientation or transgender identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category, (collectively, "Protected Classes"), in its programs and activities, including employment opportunities.
    $12 hourly 2d ago
  • Front Desk Receptionist (Ypsilanti)

    Dental Dreams 3.8company rating

    Front desk agent job in Ypsilanti, MI

    Job Description The Role: KOS Services Inc. / Dental Dreams LLC in Ypsilanti, MI is now hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent service to our patients. The ideal candidate will have great customer service skills with a passion for helping others. Bilingual - Spanish proficiency is a plus! Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff. Benefits: Competitive compensation Benefits package includes: Medical & Vision Insurance Free dental treatment at our locations PTO 401K Life insurance, Pet insurance, and more Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Bilingual - Spanish (preferred) Excellent Customer Service experience Dentrix and/or Eaglesoft experience (preferred) We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more! KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
    $28k-33k yearly est. 21d ago
  • Front Desk

    Retro Fitness 3.4company rating

    Front desk agent job in Rochester, MI

    We are currently looking for someone to work 15 hours a week. These shifts would include two night shifts during the week and one weekend afternoon of your choosing! The Front Desk employee is the face of the club; you are the person a member sees when he or she first walks into the club. It is important that this person has a positive, upbeat personality with great communication ability. The Front Desk employee wears many hats and should be able to multi task between answering phone calls, making a Retro Smoothies and assisting customers. Ideal candidates for the Front Desk position will possess the following: A positive upbeat personality. Effective ability to communicate with customers, coworkers and managers. The ability to multitask. Customer service oriented. Punctual, responsible and detail oriented. CPR/AED training preferred. Prior experience in a retail setting is preferred. Responsibilities of the Front Desk include but not limited to: Greeting and checking in members as they come in. Resolving customer issues in an effective manner. Membership sales and retention. Following up with prospects. Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc. Ensuring a safe and clean health club environment for members and staff. Opening and closing the facility if scheduled. Following company policies and procedures. All Front Desk employees are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. Front Desk staff should be well groomed and neat. Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time. Employees should not count money until all members have left the facility and the doors are locked. Compensation: Start at $10.00/hour with increase after 90-day review With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey! Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit ******************** or *************************
    $10 hourly Auto-Apply 60d+ ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Saint Clair Shores, MI?

The average front desk agent in Saint Clair Shores, MI earns between $24,000 and $35,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Saint Clair Shores, MI

$29,000
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